Very good 7.6
Based on 729 reviews

Recent customer comments

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Very good



based on 729 reviews
  • Cleanliness 7.9
  • Facilities 7.1
  • Location 8.4
  • Room comfort and quality 7.8
  • Service 7.8
  • Value for money 7.4
  • Food and dining 6.2
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Marinah from Singapore
Business travelers
1 Bedroom Deluxe
Stayed 3 nights in January 2016
Good location
Good location, clean + excellent
Good location for business travellers
Reviewed February 01, 2016

GRACE from United States
Couples
Studio Executive
Stayed one night in January 2016
excellent stay
location, staff and excellent service
Our stay was excellent, would definitely stay here again and would recommend to family and friends. Breakfast was ok. I would rate this hotel a 7.9 rating.
Reviewed January 21, 2016

ana from Philippines
Business travelers
1 Bedroom Deluxe
Stayed one night in January 2016
Sommerset makati
Location
Not okay, bathroom needs to ve renoated
Reviewed January 16, 2016

Lani from Hong Kong
Solo travelers
Studio Executive
Stayed one night in December 2015
Needs improvement
N/a
Okay not great. Needs to ask for slippers, toothbrush etc - not availablr in the room. Security check is done too much. Had spa at Paradasia (being promoted by the hotel) - service was really bad, a friend slipped in the spa's bathroom (very small) and we even have to go to a hospital's emergency room.
Reviewed January 04, 2016

Francis from Philippines
Couples
1 Bedroom Deluxe
Stayed one night in December 2015
Over rated hotel
Good bed
Poorest hotel buffet experience ever. Bad food, no food refill, defective elevator, old bathroom fixtures, poor security features, bad quality towels, no one answers phones from front office and operators, very dim room lights
Reviewed January 02, 2016

Che from Hong Kong
Solo travelers
Studio Executive
Stayed 3 nights in December 2015
A convenient , nice location hotel
Quick response to customer's request; staff is polite
I think the room is under the phase of renovation and some of the facilities were sub-optimal for use.
Reviewed December 30, 2015

Howard from Australia
Couples
Studio Executive
Stayed one night in December 2015
No Taxi Service Available
The Pillows, The Large Bed, Looking at the pool.
Two different Taxi drivers couldn't find the Hotel even after giving them the address. Couldn't get a Taxi cab to M.O.A. (Mall of Asia). I had to hire an expensive private car. The Air Conditioning in the room kept turning off during the stay and woke up during the night hot and the room stuffy. The breakfast was a little over cooked and dry. The area that the hotel is in is BAD if you want to use a TAXI.
Reviewed December 27, 2015

Sansu from Philippines
Solo travelers
Studio Executive
Stayed one night in December 2015
Excellent and caring
Staff, location, cleanliness
Very nice. The helpful staffs especially at the Front Office and Housekeeping live up to the hotel's 'caring' identity.
Reviewed December 27, 2015

Eunice from Philippines
Business travelers
Studio Executive
Stayed one night in December 2015
Fine
Location
Reviewed December 22, 2015

Janette from Philippines
Business travelers
1 Bedroom Deluxe
Stayed 6 nights in December 2015
Stay
Security
Expected a bit high as similar to ascot but rooms are smaller and reception area aren't professional and not trained with good customer service.
Reviewed December 20, 2015


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