Somerset On Elizabeth Melbourne

250 Elizabeth Street, Melbourne CBD, Melbourne, Australia
Somerset On Elizabeth Melbourne
HD Image
1 Bedroom Deluxe - Guestroom Somerset On Elizabeth Melbourne
Lobby Somerset On Elizabeth Melbourne
Interior view Somerset On Elizabeth Melbourne
See all 43 photos
Removed from saved list
/>
8.5
Excellent
/10
(2542 reviews)See what guests said
See map
9.5
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • Emporium Melbourne80 m
  • State Library of Victoria410 m
  • Old Melbourne Gaol600 m
  • Queen Victoria Market820 m
  • Federation Square820 m
  • Melbourne Aquarium1 km
  • Melbourne Museum1.28 km
  • National Gallery of Victoria1.32 km
  • Melbourne Cricket Ground1.98 km
  • Shrine of Remembrance2.21 km
  • Highlights and ratings

    4.5-star Serviced apartment
    Free Wi-Fi
    "Close to food and shopping outlets with lots of choices available within 2-10mins walking distance."
    SENG C. - July 9, 2018
    Exceptional reputation
    Recommended by 95% of guests
    Excellent service
    8.4 rating for service
    Excellent comfort
    8.2 room quality and comfort
    Excellent cleanliness
    8.1 rating for cleanliness
    • 590 meters to public transportation

    • Airport transfer

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Hot tub

    Cheaper than 98% of all properties in Melbourne in the last 24 hoursCompared to 6,468 Melbourne properties at Agoda for various dates
    Value for money8.1
    Distance to city center1.0 km
    Location rating9.5
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.1 km

    Rooms available at Somerset On Elizabeth Melbourne

    8.2
    Excellent
    Room comfort & quality
    1 Bedroom Deluxe
    1 Bedroom Deluxe
    ...
    • Room size: 44 m²/474 ft²
    • City view
    • 1 queen bed or 2 single bed...
    Enter dates to see prices
     2 Bedroom Deluxe
    2 Bedroom Deluxe
    ...
    • Room size: 72 m²/775 ft²
    • City view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    1 Bedroom Executive
    1 Bedroom Executive
    ...
    • Room size: 53 m²/570 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Executive Single
    Executive Single
    ...
      Enter dates to see prices
      Deluxe Single
      Deluxe Single
      ...
        Enter dates to see prices
        Deluxe Studio
        Deluxe Studio
        ...
          Enter dates to see prices
          Premier One-Bedroom Apartment
          Premier One-Bedroom Apartment
          ...
            Enter dates to see prices
            Double Single Use Deluxe
            Double Single Use Deluxe
            ...
              Enter dates to see prices
              Apartment Luxury
              Apartment Luxury
              ...
                Enter dates to see prices
                Room Economy
                Room Economy
                ...
                  Enter dates to see prices

                  Frequently asked questions

                  What time is check-in and check-out at Somerset On Elizabeth Melbourne?

                  Check-in is from 2:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

                  How do I get to Somerset On Elizabeth Melbourne?

                  Somerset On Elizabeth Melbourne is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of AUD 105. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Somerset On Elizabeth Melbourne has a car park available for guests. Car parking is available for a fee of AUD 45 per day. Parking options include a full-service valet for total ease.

                  What is the smoking policy at Somerset On Elizabeth Melbourne?

                  Somerset On Elizabeth Melbourne does not permit smoking in any of its rooms or indoor areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

                  SEE MAP
                  Explore the neighborhood

                  What people love about Somerset On Elizabeth Melbourne

                  • 9.2
                    Exceptional
                    Location

                    "Beautifully present place, close to everything."

                    Lauren

                    |

                    October 4, 2018

                  • 9.6
                    Exceptional
                    Location

                    "Excellent location and reasonable pricing."

                    Agnes

                    |

                    January 1, 2019

                  • 8.0
                    Very good
                    Location

                    "Good location, close to shopping district."

                    Chriselda

                    |

                    September 16, 2018

                  Property ranking|Compared to 6,468 Melbourne properties
                  See all rankings
                  Location score
                  9.5/10
                  Review score - United States
                  8.2/10
                  Room comfort score
                  8.2/10
                  Cheapest price score
                  Better than
                  99
                  %
                  of Melbourne properties
                  Better than
                  99
                  %
                  of Melbourne properties
                  Better than
                  98
                  %
                  of Melbourne properties
                  Better than
                  98
                  %
                  of Melbourne properties
                  Up to 30% off with Agoda Insider Deals!

                  Prices drop the moment you sign in!

                  Sign in now
                  More about Somerset On Elizabeth Melbourne

                  More about Somerset On Elizabeth Melbourne

                  10.0
                  Exceptional

                  "Nice and very convenient place to stay in Melbourne!"

                  Eva

                  |

                  March 20, 2018

                  Description

                  Show less

                  Most talked about facilities

                  Housekeeping
                  100 mentions
                  Food & Dining
                  21 mentions
                  Internet
                  17 mentions
                  Breakfast
                  13 mentions

                  What they offer

                  8.4
                  Excellent

                  "Well equipped with basic apartment amenities."

                  SENG C.

                  |

                  July 9, 2018

                  View all reviews
                  Show less

                  Nearest essentials

                  Distances shown are straight-line distances on the map. Actual travel distances may vary.
                  Show less

                  Food and dining

                  Nearby restaurants

                  Australian cuisine
                  Australian cuisine
                  Tropicana Juice Food Bar
                  100 m Australian, Cafe, Gluten Free
                  Sister Bella
                  160 m Australian
                  The Louden Kitchen & Grill
                  170 m Australian, Grill
                  American cuisine
                  American cuisine
                  The Bank on Collins
                  470 m American, Australian, Bar
                  Ms Collins
                  570 m American, Asian
                  Walkers Doughnuts
                  630 m American, Fast food
                  Asian cuisine
                  Asian cuisine
                  Saigon Fusion
                  70 m Asian, Vegetarian, Vietnamese
                  Shanghai Street Dumpling
                  90 m Asian, Chinese
                  Little Ramen Bar
                  90 m Asian, Japanese, Soups

                  What's nearby

                  Distances shown are straight-line distances on the map. Actual travel distances may vary.
                  Show less

                  Property's guest policies

                  Show less

                  Some helpful facts

                  Show less

                  Announcements

                  Show less

                  Reviews of Somerset On Elizabeth Melbourne from real guests

                  Overall rating
                  8.5
                  Excellent
                  From 2542 reviews
                  Provided by verified guests of
                  Agoda Reviews (1323)Booking.com Reviews (1219)
                  Rating via Agoda8.2
                  /
                  10
                  Cleanliness8.1
                  Facilities7.7
                  Location9.5
                  Room comfort and quality8.2
                  Service8.4
                  Value for money8.1
                  High score for Melbourne
                  Rating
                  9+ Exceptional (278)
                  8-9 Excellent (248)
                  7-8 Very Good (294)
                  6-7 Good (104)
                  <6 Below Expectation (85)
                  Time of the year
                  Mar - May (246)
                  Jun - Aug (275)
                  Sep - Nov (238)
                  Dec - Feb (250)
                  All guests (1323)
                  All room types
                  All languages

                  Show reviews that mention 

                  Showing 1009 verified guest comments
                  12345
                  9.2
                  Exceptional
                  Helen from Singapore
                  Solo traveler
                  1 Bedroom Deluxe
                  Stayed 10 nights in June 2019

                  location and services provided ”

                  Somerset on Elizabeth is located in the city and it is very convenient to catch a tram or train. There are many eateries around for us to choose. I am happy to learn that there is daily housekeeping available, which we can’t find in other apartments. The only down side is the difficulty in finding a parking lot outside Somerset to unload the luggages.

                  Reviewed June 28, 2019

                  Dear Helen, Thank you for sharing your experience at Somerset on Elizabeth Melbourne. We are delighted to hear that you found our property suitable for all your needs and that our team was able to assist you. We are very sorry to hear that you had difficulties in finding parking in the loading zone. We hope to see you again your next trip to Melbourne. Once again Helen, thank you for choosing Somerset on Elizabeth Melbourne. Kind regards, Don Guest Service Supervisor

                  Responded June 29, 2019
                  Somerset On Elizabeth Melbourne
                  9.2
                  Exceptional
                  Ha from Vietnam
                  Family with teens
                  2 Bedroom Deluxe
                  Stayed 4 nights in April 2019

                  Good services”

                  Everything is great. You need to provide something and you may get the great satisfation from guest, such as: - Chopsticks (esp. for Asian) - Need to provide rice cooker with the good quality , the current is not good at all - dry machine for clothes (after washing) I will be back and recommend for friends & partners Ha Nguyen

                  Reviewed April 23, 2019

                  Dear Ha, Thank you for the excellent review, I am delighted your stay was comfortable and of good value. We hope to welcome you back when you next visit Melbourne! Kind regards, Udaya Herath, Assistant Guest Service Manager

                  Responded May 13, 2019
                  Somerset On Elizabeth Melbourne
                  9.6
                  Exceptional
                  Yada from Singapore
                  Couple
                  1 Bedroom Deluxe
                  Stayed 2 nights in March 2018

                  Great location”

                  Great location and super friendly staff. It was good for value. Very central to all the shops, cafes, bars, etc. I would stay there again. The only issue was the parking or drop off the area because it's on a busy road but it is in the CBD area.

                  Reviewed March 09, 2019

                  Dear Yada, Thank you for your review and recommendation of our hotel! I am pleased to know that your stay was excellent and comfortable. Our team members are delighted that they were able to be of service to you. I hope you will choose to stay at Somerset for your next visit to Melbourne! Warm regards, Udaya Herath, Assistant Guest Service Manager.

                  Responded May 13, 2019
                  Somerset On Elizabeth Melbourne
                  6.8
                  Good
                  Kha from Singapore
                  Couple
                  2 Bedroom Deluxe
                  Stayed 1 night in May 2019

                  Rm #819”

                  +Room is well equipped and in good working conditions. +Beds are comfortable. +Nice city views +Staffs are friendly, helpful and attentive. -Water leakage and overflows at the master tiolet. -baby cockroach on the living sofa. Thanks for the pleasant stay here.

                  Reviewed May 27, 2019

                  Dear Kha Thank you for taking the time to share your experience at Somerset. We are pleased to hear that you had an enjoyable stay and was able to take advantage of our central location. I noticed that we failed to meet your expectations in regard to Housekeeping & Maintenance, I apologise for the inconvenience this may have caused throughout your stay. We are constantly reviewing the incident and your feedback is certainly appreciated as it assists in this process. Please be assured I have forwarded your feedback onto the team. Once again Kah, thank you for your valued feedback. From all of us at Somerset On Elizabeth Melbourne we hope to be able to welcome you again soon at one of our properties. Kind regards, Don Guest Service supervisor

                  Responded May 29, 2019
                  Somerset On Elizabeth Melbourne
                  8.0
                  Excellent
                  Marilou from Philippines
                  Family with young children
                  2 Bedroom Deluxe
                  Stayed 6 nights in May 2019

                  Very good”

                  Great location...would have given it a 5 for over all except that that the washing machine wasn’t working well and it took hours to dry our clothes that we’d be using for the next leg of our travel...but really the location was really great , near restaurants and the free tram near it was very accessible and made it easier for us to go to the attractions. Room was spacious and always clean. Employees were friendly and helpful. Check in and check out were quick. Over all very satisfied.

                  Reviewed May 25, 2019

                  Dear Marilou, We are delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Furthermore, I am glad to read you enjoyed our central location. We hope to see you again on your next visit to Melbourne. Kind regards, Pauline Delos Trinos Assistant Guest Service Manager

                  Responded May 26, 2019
                  Somerset On Elizabeth Melbourne
                  10.0
                  Exceptional
                  MARIA from Philippines
                  Couple
                  1 Bedroom Deluxe
                  Stayed 3 nights in February 2019

                  Excellent/Spacious”

                  The hotel’s location is excellent, great staff, plenty of restaurants just outside the hotel and hotel is very clean.So grateful for letting us check in early, that was really appreciated.. Will definitely recommend it to family and friends.

                  Reviewed February 27, 2019

                  Dear Maria, Thank you for sharing your experience at Somerset on Elizabeth Melbourne. We are delighted to hear that you found our property suitable for all your needs and that our team was able to assist you. We hope to see you again your next trip to Melbourne. Once again Maria, thank you for choosing Somerset on Elizabeth Melbourne. Kind regards, Pauline D, Assistant Guest Service Manager.

                  Responded May 16, 2019
                  Somerset On Elizabeth Melbourne
                  9.6
                  Exceptional
                  Joanna from Australia
                  Couple
                  1 Bedroom Deluxe
                  Stayed 2 nights in September 2018

                  Perfect”

                  Superb location for shopping and located within the free tram zone. Minutes to Chinatown, H&M, David Jones and the State Library of Victoria (must see). Took the taxi from the airport to hotel which cost $67 but took the Skybus on the return from 4 blocks away at only $18 per person. Will definitely stay again here.

                  Reviewed September 27, 2018

                  Dear Joanne, Thank you for taking the time to provide some feedback. We are pleased to know that overall you enjoyed your stay and we looking forward to welcoming you again one day soon. Regards,Udaya Herath

                  Responded October 23, 2018
                  Somerset On Elizabeth Melbourne
                  8.4
                  Excellent
                  Jasleen from Singapore
                  Couple
                  1 Bedroom Deluxe
                  Stayed 1 night in April 2019

                  Would recommend”

                  The location is excellent, along Elizabeth St, just 2-3 tram stops away from Flinders St station. The room is a little old but it is clean and neat. Would be better if they provide room slippers though. We used their jet pool and sauna the next day. Jet pool wasn’t fully operational and sauna room light was fused when we were there. The gym looks decent!

                  Reviewed April 21, 2019

                  Dear Jasleen, Thank you for the excellent review and recommendation, I am glad your stay was comfortable and of good value with our helpful staff and convenient location. We hope to welcome you back again on your next visit to Melbourne! Kind regards, Udaya Herath.

                  Responded May 13, 2019
                  Somerset On Elizabeth Melbourne
                  6.8
                  Good
                  Lit from Malaysia
                  Solo traveler
                  1 Bedroom Deluxe
                  Stayed 1 night in March 2019

                  Good location but dated interior”

                  The apartment is located in city centre, and the nearby Swanston St and Chinatown means good foor is just a short walk away. However, the interior design would need a revamp (e.g. replacing the bathtub with good-water-pressure shower).

                  Reviewed March 19, 2019

                  Dear Lit, Thank you for taking the time to share your feedback. I am pleased to hear that you were able to take advantage of our central location. I noticed that we failed to meet your expectations in certain aspects of your stay in regards to the interior. Although we have just had soft refurbishment, we are constantly reviewing arrangements and your feedback is certainly appreciated as it assists in this process. Once again Lit, thank you for your valued feedback. From all of us at Somerset On Elizabeth Melbourne we hope to be able to welcome you again soon at one of our properties. Yours sincerely, Pauline Delos Trinos Assistant Guest Service Manager

                  Responded May 16, 2019
                  Somerset On Elizabeth Melbourne
                  8.0
                  Excellent
                  Yah from Singapore
                  Family with teens
                  2 Bedroom Deluxe
                  Stayed 3 nights in June 2019

                  Good location ”

                  Building and facility is old Location is excellent However service and service recovery is excellent Special mention to Lakshi, Pauline from front desk, Chris fr maintenance

                  Reviewed June 24, 2019

                  Dear Yah, Thank you for sharing your experience at Somerset on Elizabeth Melbourne. We are delighted to hear that you found our property suitable for all your needs and that our team was able to assist you. I will definitely share the comments with our management. We hope to see you again your next trip to Melbourne. Once again Yah, thank you for choosing Somerset on Elizabeth Melbourne. Kind regards, Don Guest Service Supervisor

                  Responded June 26, 2019
                  Somerset On Elizabeth Melbourne
                  8.8
                  Excellent
                  victoria from United Kingdom
                  Couple
                  1 Bedroom Deluxe
                  Stayed 2 nights in March 2019

                  Good location, not too pricey”

                  Good location, not too pricey. Not many facilities but great for a short stay.

                  Reviewed June 12, 2019

                  Dear Victoria, Thank you for sharing your experience at Somerset on Elizabeth Melbourne. We are delighted to hear that you found our property suitable for all your needs. We hope to see you again your next trip to Melbourne. Once again Victoria, thank you for choosing Somerset on Elizabeth Melbourne. Kind regards, Don Guest Service Supervisor

                  Responded June 12, 2019
                  Somerset On Elizabeth Melbourne
                  9.2
                  Exceptional
                  mariska from Indonesia
                  Family with young children
                  1 Bedroom Deluxe
                  Stayed 4 nights in June 2018

                  always great to be back here”

                  i always stay here when i visit Melbourne. i love the location and the surrounding. the staff were also very friendly and helpful. the room is quite spacious and the provide the washing machine,microwave and stove, ideal for family with young children like us.

                  Reviewed June 27, 2018

                  Dear Mariska, Thank you for staying at Somerset and we appreciate you sharing your experience. We are glad that to have been able to welcome you back again and to hear that you had yet another pleasant stay with us. We cannot wait to welcome you back on your next trip to Melbourne. Thank you again Mariska. Kind regards, Pauline D, Assistant Guest Service Manager

                  Responded May 16, 2019
                  Somerset On Elizabeth Melbourne
                  8.8
                  Excellent
                  Nakamol from Thailand
                  Couple
                  1 Bedroom Deluxe
                  Stayed 7 nights in December 2017

                  Great location in city center ”

                  Location in center, close to all the shopping mall and transportation. Big room, although they don't change sheets everyday that didn't bother us much. Nice staffs. Washing machine dryer didn't work. I asked for the room not facing the street, so no noise problem at all.

                  Reviewed December 16, 2017

                  Dear Nakamol, Thank you for posting your review following your recent stay with us. We are delighted to read about your positive experience and are thrilled to read that you found our staff to be friendly and helpful.I am glad to hear that you had a nice quite room. Thank you & we hope to welcome you back again in the future. Warm Regards, Udaya Herath, Assistant Guest Service Manager.

                  Responded December 20, 2017
                  Somerset On Elizabeth Melbourne
                  10.0
                  Exceptional
                  Jianwei from Singapore
                  Group
                  1 Bedroom Deluxe
                  Stayed 3 nights in December 2017

                  Exceptional”

                  The team at Somerset on Elizabeth Street is warm and very helpful, in a competitive landscape they really make the extra bit of difference, which cannot be replaced by swanky rooms and facilities. Awesome experience as always!

                  Reviewed December 13, 2017

                  Dear Jianwei, I am thrilled to hear that you had an another pleasant stay with us. We have a very passionate team, here at Somerset on Elizabeth, and I am extremely proud that this was reflective in the level of service and care that was provided to you throughout your stay. Thank you for taking the time to share your experience; I will be certain to pass along your feedback, as I am confident that the team will also be pleased to hear it.Thank you for your loyalty and We look forward to welcoming you back very soon. Kind Regards, Udaya Herath,Assistant Guest Service Manager.

                  Responded December 23, 2017
                  Somerset On Elizabeth Melbourne
                  8.8
                  Excellent
                  Agnes from Singapore
                  Family with young children
                  1 Bedroom Deluxe
                  Stayed 3 nights in November 2017

                  Great accomodation at a great location”

                  It is always a pleasure to stay at Somerset on Elizabeth. Reception staff are really friendly and helpful. They do make a point to remember you and try to accomodate with your request. I had several bookings on different platforms as we are a family of 7 with 2 young children. I am glad that they willing to arrange us to be at least the same level knowing their occupancy rate is pretty high. Located at Elizabeth Street, gives us many options like free city tram (if you are lazy to walk) to Queen Victoria Market and walkable to many shopping area. They are also located near Chinatown which does help to provide late dinners if you forgot that most eatery/restaurant closes pretty early. Their wifi connectivity is fast and good too.

                  Reviewed December 04, 2017

                  Dear Agnes, I am thrilled to hear that you had a pleasant stay with us. We have a very passionate team, here at Somerset on Elizabeth, and I am extremely proud that this was reflective in the level of service and care that was provided to you throughout your stay. Thank you for taking the time to share your experience; I will be certain to pass along your feedback, as I am confident that the team will also be pleased to hear it. We look forward to welcoming you back very soon. Kind Regards, Udaya Herath,Assistant Guest Service Manager.

                  Responded December 23, 2017
                  Somerset On Elizabeth Melbourne
                  8.4
                  Excellent
                  HIONG from Singapore
                  Family with teens
                  1 Bedroom Deluxe
                  Stayed 3 nights in August 2017

                  Excellent”

                  LOCATION IS SUPER, RIGHT AT THE CENTRE OF CBD, MANY SHOPPING N EATING PLACES AROUND, TRANSPORT TRAM IS JUST MINS AWAY, ALL STAFF ARE VERY HELPFUL N FRIENDLY. WILL DEFINITELY RECOMMEND TO FRIENDS N FAMILY'S MEMBER

                  Reviewed September 17, 2017

                  Dear Hong, Thank you ever so much for taking the time to post on your review of your first visit to Somerset. I am so happy to see that you had such a great stay and found the rooms so great as well as the team so helpful throughout your stay. Great to also see that our location worked so well for you. Thank you very much for recommending us to your family and friends. The team at Somerset look forward to seeing you back with us here when you are next back in Melbourne. Kindest regards, Udaya Herath Assistant Guest Service Manager.

                  Responded September 30, 2017
                  Somerset On Elizabeth Melbourne
                  10.0
                  Exceptional
                  Yohandi from Singapore
                  Family with young children
                  1 Bedroom Executive
                  Stayed 1 night in June 2017

                  Best service apartment in Melbourne CBD”

                  Service quality: very friendly and helpful staffs make us feel at home. I have been travelling and staying in many hotels and service apartments, I would say Somerset on Elizabeth service quality is beyond excellent. Location: Best location in Melbourne. In the midst of all must visit cafe, tourist spots, major shopping centres (including shopping arcade)

                  Reviewed June 24, 2017

                  Dear Yohandi, Thank you for taking the time to share your thoughts regarding your recent experience at the Somerset on Elizabeth Melbourne.What a wonderful way to describe our hotel as “Best service apartment in Melbourne CBD”!. We certainly take pride in offering great service and facilities to our guest and your feedback demonstrates that our continuous efforts have been recognised. We look forward to welcoming you back next time you travel to Melbourne. Udaya Herath,Assistant Guest Service Manager.

                  Responded June 27, 2017
                  Somerset On Elizabeth Melbourne
                  8.4
                  Excellent
                  Yun from Singapore
                  Family with young children
                  1 Bedroom Executive
                  Stayed 3 nights in May 2017

                  The staff was very helpful and made the stay enjoyable.”

                  Kudos To the staff that make the stay so comfortable. Definitely recommend to friends who wants to be treated warmly like home. However, I would like to take the opportunity to highlight that there's one Indian manager there who wasn't that friendly. So far I've been there for a total of 5 nights and been in and out for shopping, I wasn't greeted verbally nor was given a smile when talking at the counter. On the last night of checkout, I feel it's natural to ask what's the latest checkout because I'm having an evening flight. The staff I was talking to turn and ask the Indian "boss" and the reply was "for free?" That is a real turn off! By the way, I wasn't thinking of free, and I'm willing to pay (which I did). What I'm trying to say is this; don't presume ur guest is taking advantages of the stay. We are merely checking wats the latest checkout time and will be extending the stay hourly (charged). And pls don't treat ur guest as transparent.

                  Reviewed May 28, 2017

                  Dear Yun, Thank you for taking your valuable time to provide us with your feedback. As we always strive to meet and hopefully exceed the expectations of our guests, we are grateful to receive your review of our operation and the level of service you received from our staff. We are keen to receive feedback from our guests and have been prompt in sharing the contents of your review with the management.Thank you once again for your feedback and we do hope that you give us the opportunity of welcoming you again and the opportunity of extending our warm hospitality. Udaya Herath,Assistant Guest Service Manager.

                  Responded May 29, 2017
                  Somerset On Elizabeth Melbourne
                  8.4
                  Excellent
                  Mubin from Philippines
                  Couple
                  1 Bedroom Executive
                  Stayed 3 nights in April 2017

                  Perfect location and value for money ”

                  Near to many city attractions, shopping, train stop right in front of the hotel and it is Free of Charge. Also lots of HALAL restaurants within walking distance. Staff are very helpful and they are happy to assist you to arrange tours yeah dont miss THE GREAT OCEAN ROAD tour. It is the whole day tour with more than 500km ride but you wouldn't feel the distance. Highly recommend for all kind of travelers.

                  Reviewed April 24, 2017

                  Dear Mubin, Thank you for your review following your recent stay with us. We are thrilled that you were pleased with the location of our hotel and enjoyed the convenience of the accessing the city and other local attractions. As we always strive to meet and hopefully exceed the expectations of our guests, we are grateful to receive your review of our operation and have been prompt in sharing the contents of your review with the relevant department. We would once again, like to thank you for your comments and do hope we have the pleasure of welcoming you back in future. Udaya Herath,Assistant Guest Service Manager.

                  Responded April 24, 2017
                  Somerset On Elizabeth Melbourne
                  8.8
                  Excellent
                  Andrew from Indonesia
                  Couple
                  1 Bedroom Deluxe
                  Stayed 3 nights in April 2017

                  pleasure stay”

                  location at cbd where tram just 2min walking distance. hotel besided shopping centre and near to melbourne central as well. room was spacious enough and they provide washing machine which i found very useful for me. highly recommended.

                  Reviewed April 22, 2017

                  Dear Andrew, We are thrilled that you enjoyed your stay and were impressed by every aspect of your stay.Our promise is to offer enriching and memorable experiences by providing the unmistakable Ascott touch and we are delighted that you were highly satisfied with our product and service, especially spacious rooms and location.We look forward to welcoming you back to Somerset on Elizabeth for another unforgettable stay. Udaya Herath,Assistant Guest Service Manager.

                  Responded April 23, 2017
                  Somerset On Elizabeth Melbourne
                  12345

                  Reviews of Somerset On Elizabeth Melbourne from real guests

                  Overall rating
                  8.5
                  Excellent
                  From 2542 reviews
                  Provided by verified guests of
                  Agoda Reviews (1323)Booking.com Reviews (1219)
                  Rating via Agoda8.2
                  /
                  10
                  Cleanliness8.1
                  Facilities7.7
                  Location9.5
                  Room comfort and quality8.2
                  Service8.4
                  Value for money8.1
                  High score for Melbourne
                  Rating
                  9+ Exceptional (278)
                  8-9 Excellent (248)
                  7-8 Very Good (294)
                  6-7 Good (104)
                  <6 Below Expectation (85)
                  Time of the year
                  Mar - May (246)
                  Jun - Aug (275)
                  Sep - Nov (238)
                  Dec - Feb (250)
                  All guests (1323)
                  All room types
                  All languages

                  Show reviews that mention 

                  Showing 1009 verified guest comments
                  12345
                  9.2
                  Exceptional
                  Helen from Singapore
                  Solo traveler
                  1 Bedroom Deluxe
                  Stayed 10 nights in June 2019

                  location and services provided ”

                  Somerset on Elizabeth is located in the city and it is very convenient to catch a tram or train. There are many eateries around for us to choose. I am happy to learn that there is daily housekeeping available, which we can’t find in other apartments. The only down side is the difficulty in finding a parking lot outside Somerset to unload the luggages.

                  Reviewed June 28, 2019

                  Dear Helen, Thank you for sharing your experience at Somerset on Elizabeth Melbourne. We are delighted to hear that you found our property suitable for all your needs and that our team was able to assist you. We are very sorry to hear that you had difficulties in finding parking in the loading zone. We hope to see you again your next trip to Melbourne. Once again Helen, thank you for choosing Somerset on Elizabeth Melbourne. Kind regards, Don Guest Service Supervisor

                  Responded June 29, 2019
                  Somerset On Elizabeth Melbourne
                  9.2
                  Exceptional
                  Ha from Vietnam
                  Family with teens
                  2 Bedroom Deluxe
                  Stayed 4 nights in April 2019

                  Good services”

                  Everything is great. You need to provide something and you may get the great satisfation from guest, such as: - Chopsticks (esp. for Asian) - Need to provide rice cooker with the good quality , the current is not good at all - dry machine for clothes (after washing) I will be back and recommend for friends & partners Ha Nguyen

                  Reviewed April 23, 2019

                  Dear Ha, Thank you for the excellent review, I am delighted your stay was comfortable and of good value. We hope to welcome you back when you next visit Melbourne! Kind regards, Udaya Herath, Assistant Guest Service Manager

                  Responded May 13, 2019
                  Somerset On Elizabeth Melbourne
                  9.6
                  Exceptional
                  Yada from Singapore
                  Couple
                  1 Bedroom Deluxe
                  Stayed 2 nights in March 2018

                  Great location”

                  Great location and super friendly staff. It was good for value. Very central to all the shops, cafes, bars, etc. I would stay there again. The only issue was the parking or drop off the area because it's on a busy road but it is in the CBD area.

                  Reviewed March 09, 2019

                  Dear Yada, Thank you for your review and recommendation of our hotel! I am pleased to know that your stay was excellent and comfortable. Our team members are delighted that they were able to be of service to you. I hope you will choose to stay at Somerset for your next visit to Melbourne! Warm regards, Udaya Herath, Assistant Guest Service Manager.

                  Responded May 13, 2019
                  Somerset On Elizabeth Melbourne
                  6.8
                  Good
                  Kha from Singapore
                  Couple
                  2 Bedroom Deluxe
                  Stayed 1 night in May 2019

                  Rm #819”

                  +Room is well equipped and in good working conditions. +Beds are comfortable. +Nice city views +Staffs are friendly, helpful and attentive. -Water leakage and overflows at the master tiolet. -baby cockroach on the living sofa. Thanks for the pleasant stay here.

                  Reviewed May 27, 2019

                  Dear Kha Thank you for taking the time to share your experience at Somerset. We are pleased to hear that you had an enjoyable stay and was able to take advantage of our central location. I noticed that we failed to meet your expectations in regard to Housekeeping & Maintenance, I apologise for the inconvenience this may have caused throughout your stay. We are constantly reviewing the incident and your feedback is certainly appreciated as it assists in this process. Please be assured I have forwarded your feedback onto the team. Once again Kah, thank you for your valued feedback. From all of us at Somerset On Elizabeth Melbourne we hope to be able to welcome you again soon at one of our properties. Kind regards, Don Guest Service supervisor

                  Responded May 29, 2019
                  Somerset On Elizabeth Melbourne
                  8.0
                  Excellent
                  Marilou from Philippines
                  Family with young children
                  2 Bedroom Deluxe
                  Stayed 6 nights in May 2019

                  Very good”

                  Great location...would have given it a 5 for over all except that that the washing machine wasn’t working well and it took hours to dry our clothes that we’d be using for the next leg of our travel...but really the location was really great , near restaurants and the free tram near it was very accessible and made it easier for us to go to the attractions. Room was spacious and always clean. Employees were friendly and helpful. Check in and check out were quick. Over all very satisfied.

                  Reviewed May 25, 2019

                  Dear Marilou, We are delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Furthermore, I am glad to read you enjoyed our central location. We hope to see you again on your next visit to Melbourne. Kind regards, Pauline Delos Trinos Assistant Guest Service Manager

                  Responded May 26, 2019
                  Somerset On Elizabeth Melbourne
                  10.0
                  Exceptional
                  MARIA from Philippines
                  Couple
                  1 Bedroom Deluxe
                  Stayed 3 nights in February 2019

                  Excellent/Spacious”

                  The hotel’s location is excellent, great staff, plenty of restaurants just outside the hotel and hotel is very clean.So grateful for letting us check in early, that was really appreciated.. Will definitely recommend it to family and friends.

                  Reviewed February 27, 2019

                  Dear Maria, Thank you for sharing your experience at Somerset on Elizabeth Melbourne. We are delighted to hear that you found our property suitable for all your needs and that our team was able to assist you. We hope to see you again your next trip to Melbourne. Once again Maria, thank you for choosing Somerset on Elizabeth Melbourne. Kind regards, Pauline D, Assistant Guest Service Manager.

                  Responded May 16, 2019
                  Somerset On Elizabeth Melbourne
                  9.6
                  Exceptional
                  Joanna from Australia
                  Couple
                  1 Bedroom Deluxe
                  Stayed 2 nights in September 2018

                  Perfect”

                  Superb location for shopping and located within the free tram zone. Minutes to Chinatown, H&M, David Jones and the State Library of Victoria (must see). Took the taxi from the airport to hotel which cost $67 but took the Skybus on the return from 4 blocks away at only $18 per person. Will definitely stay again here.

                  Reviewed September 27, 2018

                  Dear Joanne, Thank you for taking the time to provide some feedback. We are pleased to know that overall you enjoyed your stay and we looking forward to welcoming you again one day soon. Regards,Udaya Herath

                  Responded October 23, 2018
                  Somerset On Elizabeth Melbourne
                  8.4
                  Excellent
                  Jasleen from Singapore
                  Couple
                  1 Bedroom Deluxe
                  Stayed 1 night in April 2019

                  Would recommend”

                  The location is excellent, along Elizabeth St, just 2-3 tram stops away from Flinders St station. The room is a little old but it is clean and neat. Would be better if they provide room slippers though. We used their jet pool and sauna the next day. Jet pool wasn’t fully operational and sauna room light was fused when we were there. The gym looks decent!

                  Reviewed April 21, 2019

                  Dear Jasleen, Thank you for the excellent review and recommendation, I am glad your stay was comfortable and of good value with our helpful staff and convenient location. We hope to welcome you back again on your next visit to Melbourne! Kind regards, Udaya Herath.

                  Responded May 13, 2019
                  Somerset On Elizabeth Melbourne
                  6.8
                  Good
                  Lit from Malaysia
                  Solo traveler
                  1 Bedroom Deluxe
                  Stayed 1 night in March 2019

                  Good location but dated interior”

                  The apartment is located in city centre, and the nearby Swanston St and Chinatown means good foor is just a short walk away. However, the interior design would need a revamp (e.g. replacing the bathtub with good-water-pressure shower).

                  Reviewed March 19, 2019

                  Dear Lit, Thank you for taking the time to share your feedback. I am pleased to hear that you were able to take advantage of our central location. I noticed that we failed to meet your expectations in certain aspects of your stay in regards to the interior. Although we have just had soft refurbishment, we are constantly reviewing arrangements and your feedback is certainly appreciated as it assists in this process. Once again Lit, thank you for your valued feedback. From all of us at Somerset On Elizabeth Melbourne we hope to be able to welcome you again soon at one of our properties. Yours sincerely, Pauline Delos Trinos Assistant Guest Service Manager

                  Responded May 16, 2019
                  Somerset On Elizabeth Melbourne
                  8.0
                  Excellent
                  Yah from Singapore
                  Family with teens
                  2 Bedroom Deluxe
                  Stayed 3 nights in June 2019

                  Good location ”

                  Building and facility is old Location is excellent However service and service recovery is excellent Special mention to Lakshi, Pauline from front desk, Chris fr maintenance

                  Reviewed June 24, 2019

                  Dear Yah, Thank you for sharing your experience at Somerset on Elizabeth Melbourne. We are delighted to hear that you found our property suitable for all your needs and that our team was able to assist you. I will definitely share the comments with our management. We hope to see you again your next trip to Melbourne. Once again Yah, thank you for choosing Somerset on Elizabeth Melbourne. Kind regards, Don Guest Service Supervisor

                  Responded June 26, 2019
                  Somerset On Elizabeth Melbourne
                  8.8
                  Excellent
                  victoria from United Kingdom
                  Couple
                  1 Bedroom Deluxe
                  Stayed 2 nights in March 2019

                  Good location, not too pricey”

                  Good location, not too pricey. Not many facilities but great for a short stay.

                  Reviewed June 12, 2019

                  Dear Victoria, Thank you for sharing your experience at Somerset on Elizabeth Melbourne. We are delighted to hear that you found our property suitable for all your needs. We hope to see you again your next trip to Melbourne. Once again Victoria, thank you for choosing Somerset on Elizabeth Melbourne. Kind regards, Don Guest Service Supervisor

                  Responded June 12, 2019
                  Somerset On Elizabeth Melbourne
                  9.2
                  Exceptional
                  mariska from Indonesia
                  Family with young children
                  1 Bedroom Deluxe
                  Stayed 4 nights in June 2018

                  always great to be back here”

                  i always stay here when i visit Melbourne. i love the location and the surrounding. the staff were also very friendly and helpful. the room is quite spacious and the provide the washing machine,microwave and stove, ideal for family with young children like us.

                  Reviewed June 27, 2018

                  Dear Mariska, Thank you for staying at Somerset and we appreciate you sharing your experience. We are glad that to have been able to welcome you back again and to hear that you had yet another pleasant stay with us. We cannot wait to welcome you back on your next trip to Melbourne. Thank you again Mariska. Kind regards, Pauline D, Assistant Guest Service Manager

                  Responded May 16, 2019
                  Somerset On Elizabeth Melbourne
                  8.8
                  Excellent
                  Nakamol from Thailand
                  Couple
                  1 Bedroom Deluxe
                  Stayed 7 nights in December 2017

                  Great location in city center ”

                  Location in center, close to all the shopping mall and transportation. Big room, although they don't change sheets everyday that didn't bother us much. Nice staffs. Washing machine dryer didn't work. I asked for the room not facing the street, so no noise problem at all.

                  Reviewed December 16, 2017

                  Dear Nakamol, Thank you for posting your review following your recent stay with us. We are delighted to read about your positive experience and are thrilled to read that you found our staff to be friendly and helpful.I am glad to hear that you had a nice quite room. Thank you & we hope to welcome you back again in the future. Warm Regards, Udaya Herath, Assistant Guest Service Manager.

                  Responded December 20, 2017
                  Somerset On Elizabeth Melbourne
                  10.0
                  Exceptional
                  Jianwei from Singapore
                  Group
                  1 Bedroom Deluxe
                  Stayed 3 nights in December 2017

                  Exceptional”

                  The team at Somerset on Elizabeth Street is warm and very helpful, in a competitive landscape they really make the extra bit of difference, which cannot be replaced by swanky rooms and facilities. Awesome experience as always!

                  Reviewed December 13, 2017

                  Dear Jianwei, I am thrilled to hear that you had an another pleasant stay with us. We have a very passionate team, here at Somerset on Elizabeth, and I am extremely proud that this was reflective in the level of service and care that was provided to you throughout your stay. Thank you for taking the time to share your experience; I will be certain to pass along your feedback, as I am confident that the team will also be pleased to hear it.Thank you for your loyalty and We look forward to welcoming you back very soon. Kind Regards, Udaya Herath,Assistant Guest Service Manager.

                  Responded December 23, 2017
                  Somerset On Elizabeth Melbourne
                  8.8
                  Excellent
                  Agnes from Singapore
                  Family with young children
                  1 Bedroom Deluxe
                  Stayed 3 nights in November 2017

                  Great accomodation at a great location”

                  It is always a pleasure to stay at Somerset on Elizabeth. Reception staff are really friendly and helpful. They do make a point to remember you and try to accomodate with your request. I had several bookings on different platforms as we are a family of 7 with 2 young children. I am glad that they willing to arrange us to be at least the same level knowing their occupancy rate is pretty high. Located at Elizabeth Street, gives us many options like free city tram (if you are lazy to walk) to Queen Victoria Market and walkable to many shopping area. They are also located near Chinatown which does help to provide late dinners if you forgot that most eatery/restaurant closes pretty early. Their wifi connectivity is fast and good too.

                  Reviewed December 04, 2017

                  Dear Agnes, I am thrilled to hear that you had a pleasant stay with us. We have a very passionate team, here at Somerset on Elizabeth, and I am extremely proud that this was reflective in the level of service and care that was provided to you throughout your stay. Thank you for taking the time to share your experience; I will be certain to pass along your feedback, as I am confident that the team will also be pleased to hear it. We look forward to welcoming you back very soon. Kind Regards, Udaya Herath,Assistant Guest Service Manager.

                  Responded December 23, 2017
                  Somerset On Elizabeth Melbourne
                  8.4
                  Excellent
                  HIONG from Singapore
                  Family with teens
                  1 Bedroom Deluxe
                  Stayed 3 nights in August 2017

                  Excellent”

                  LOCATION IS SUPER, RIGHT AT THE CENTRE OF CBD, MANY SHOPPING N EATING PLACES AROUND, TRANSPORT TRAM IS JUST MINS AWAY, ALL STAFF ARE VERY HELPFUL N FRIENDLY. WILL DEFINITELY RECOMMEND TO FRIENDS N FAMILY'S MEMBER

                  Reviewed September 17, 2017

                  Dear Hong, Thank you ever so much for taking the time to post on your review of your first visit to Somerset. I am so happy to see that you had such a great stay and found the rooms so great as well as the team so helpful throughout your stay. Great to also see that our location worked so well for you. Thank you very much for recommending us to your family and friends. The team at Somerset look forward to seeing you back with us here when you are next back in Melbourne. Kindest regards, Udaya Herath Assistant Guest Service Manager.

                  Responded September 30, 2017
                  Somerset On Elizabeth Melbourne
                  10.0
                  Exceptional
                  Yohandi from Singapore
                  Family with young children
                  1 Bedroom Executive
                  Stayed 1 night in June 2017

                  Best service apartment in Melbourne CBD”

                  Service quality: very friendly and helpful staffs make us feel at home. I have been travelling and staying in many hotels and service apartments, I would say Somerset on Elizabeth service quality is beyond excellent. Location: Best location in Melbourne. In the midst of all must visit cafe, tourist spots, major shopping centres (including shopping arcade)

                  Reviewed June 24, 2017

                  Dear Yohandi, Thank you for taking the time to share your thoughts regarding your recent experience at the Somerset on Elizabeth Melbourne.What a wonderful way to describe our hotel as “Best service apartment in Melbourne CBD”!. We certainly take pride in offering great service and facilities to our guest and your feedback demonstrates that our continuous efforts have been recognised. We look forward to welcoming you back next time you travel to Melbourne. Udaya Herath,Assistant Guest Service Manager.

                  Responded June 27, 2017
                  Somerset On Elizabeth Melbourne
                  8.4
                  Excellent
                  Yun from Singapore
                  Family with young children
                  1 Bedroom Executive
                  Stayed 3 nights in May 2017

                  The staff was very helpful and made the stay enjoyable.”

                  Kudos To the staff that make the stay so comfortable. Definitely recommend to friends who wants to be treated warmly like home. However, I would like to take the opportunity to highlight that there's one Indian manager there who wasn't that friendly. So far I've been there for a total of 5 nights and been in and out for shopping, I wasn't greeted verbally nor was given a smile when talking at the counter. On the last night of checkout, I feel it's natural to ask what's the latest checkout because I'm having an evening flight. The staff I was talking to turn and ask the Indian "boss" and the reply was "for free?" That is a real turn off! By the way, I wasn't thinking of free, and I'm willing to pay (which I did). What I'm trying to say is this; don't presume ur guest is taking advantages of the stay. We are merely checking wats the latest checkout time and will be extending the stay hourly (charged). And pls don't treat ur guest as transparent.

                  Reviewed May 28, 2017

                  Dear Yun, Thank you for taking your valuable time to provide us with your feedback. As we always strive to meet and hopefully exceed the expectations of our guests, we are grateful to receive your review of our operation and the level of service you received from our staff. We are keen to receive feedback from our guests and have been prompt in sharing the contents of your review with the management.Thank you once again for your feedback and we do hope that you give us the opportunity of welcoming you again and the opportunity of extending our warm hospitality. Udaya Herath,Assistant Guest Service Manager.

                  Responded May 29, 2017
                  Somerset On Elizabeth Melbourne
                  8.4
                  Excellent
                  Mubin from Philippines
                  Couple
                  1 Bedroom Executive
                  Stayed 3 nights in April 2017

                  Perfect location and value for money ”

                  Near to many city attractions, shopping, train stop right in front of the hotel and it is Free of Charge. Also lots of HALAL restaurants within walking distance. Staff are very helpful and they are happy to assist you to arrange tours yeah dont miss THE GREAT OCEAN ROAD tour. It is the whole day tour with more than 500km ride but you wouldn't feel the distance. Highly recommend for all kind of travelers.

                  Reviewed April 24, 2017

                  Dear Mubin, Thank you for your review following your recent stay with us. We are thrilled that you were pleased with the location of our hotel and enjoyed the convenience of the accessing the city and other local attractions. As we always strive to meet and hopefully exceed the expectations of our guests, we are grateful to receive your review of our operation and have been prompt in sharing the contents of your review with the relevant department. We would once again, like to thank you for your comments and do hope we have the pleasure of welcoming you back in future. Udaya Herath,Assistant Guest Service Manager.

                  Responded April 24, 2017
                  Somerset On Elizabeth Melbourne
                  8.8
                  Excellent
                  Andrew from Indonesia
                  Couple
                  1 Bedroom Deluxe
                  Stayed 3 nights in April 2017

                  pleasure stay”

                  location at cbd where tram just 2min walking distance. hotel besided shopping centre and near to melbourne central as well. room was spacious enough and they provide washing machine which i found very useful for me. highly recommended.

                  Reviewed April 22, 2017

                  Dear Andrew, We are thrilled that you enjoyed your stay and were impressed by every aspect of your stay.Our promise is to offer enriching and memorable experiences by providing the unmistakable Ascott touch and we are delighted that you were highly satisfied with our product and service, especially spacious rooms and location.We look forward to welcoming you back to Somerset on Elizabeth for another unforgettable stay. Udaya Herath,Assistant Guest Service Manager.

                  Responded April 23, 2017
                  Somerset On Elizabeth Melbourne
                  12345
                  This is a popular property. Don't miss out!

                  Back to search results

                  Back to room choices

                  |

                  Dismiss

                  Somerset On Elizabeth Melbourne
                  |Excellent 8.2
                  ×
                  Check in. Step out.
                  Experiences on Agoda. Because your room is just the beginning.

                  • Exceptional location
                  • Emporium Melbourne
                  • Flagstaff Railway Station is within 0.56 km