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Somerset Riverview Chengdu
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8.6 Excellent guest rating
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"They had a play area for my daughter which was good. Very c..."

ToddUnited States
Swimming pool
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8.8 Excellent location
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8.8Location
2015

Somerset Riverview Chengdu

Serviced apartment
Have a question for Somerset Riverview Chengdu?
Excellent
Based on 249 reviewsSee what guests said
8.6
90% would recommend to a friend
  • 350 meters to public transportation

  • Heart of the City

  • Free Wi-Fi in all rooms

  • Sauna

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Room choices
1 Bedroom Deluxe
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  • City view
  • 63 m²/678 ft²
  • 1 king bed
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1 Bedroom Executive
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  • City view
  • 73 m²/786 ft²
  • 1 king bed
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Studio Premier
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  • City view
  • 45 m²/484 ft²
  • 1 king bed
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2 Bedroom Executive
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  • City view
  • 103 m²/1109 ft²
  • 1 king bed
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Executive Studio
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  • City view
  • 32 m²/344 ft²
  • 1 king bed
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1 Bedroom Premier
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  • City view
  • 88 m²/947 ft²
  • 1 king bed
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Family house with 2 breakfast
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  • 73 m²/786 ft²
  • Shower
  • 1 super king bed
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Verified guest reviews

Agoda Reviews (249)
Filter by guest type:
Cleanliness8.9
Facilities8.6
Location8.8
Room comfort and quality8.9
Service8.7
Value for money8.6
Provided by verified guests of Agoda
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Showing 210 verified guest comments
12345
3.6
Colin from Canada
Couple
1 Bedroom Premier
Stayed 3 nights in November 2017
Dreadful
We noted in our reservation that we would have a late check-in. We arrived at nearly 1AM. When we arrived, we were told that were no rooms available, despite our reservation. They made no effort to contact us to made alternative arrangements. After 40 min of attempting to resolve the problem, they eventually contacted another property further away from the location we had wanted. They claimed that we were getting an upgrade, however the room that we were given did not quite match that which we had booked. We would not recommend anyone deal with this hotel after our experience.
Reviewed November 28, 2017
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8.4
Anthony from Australia
Couple
1 Bedroom Deluxe
Stayed 3 nights in November 2017
Great Location
Located right on river. Close to subway, shopping restaurants etc. Short taxi ride to other tourist destinations. we enjoyed a large one bedroom apartment with fantastic river views
Reviewed November 22, 2017
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10.0
Geraldine from United Kingdom
Couple
Executive Studio
Stayed 3 nights in October 2017
Exceptional
Excellent hotel. Very large rooms. Modern furniture. Bathroom has a walk in shower wet room. Also has a washer/dryer. Fried egg station for breakfast. Ask to put bacon and sausage in microwave. Would definitely stay there again. Very close to huaxiba metro station on line 1.
Reviewed October 13, 2017
Dear guest, thank you for your high praise for our hotel. We will keep professional attitude and offer best service. On behalf of Somerset Riverview Chengdu, I would like to thank you once again for sharing your comments and we look forward to welcoming you back for another refreshing Somerset experience with us.
Responded October 22, 2017
Somerset Riverview Chengdu
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8.4
Kian from Malaysia
Couple
1 Bedroom Deluxe
Stayed 5 nights in May 2017
Excellent
Internet not working well
Reviewed September 05, 2017
Dear guest, thank you for choosing to stay at the service apartment of the Somerset Riverview Chengdu .We have feedback to the relevant departments about your reaction to the network problem.Thank you for taking your time to share your reviews. We highly appreciate your constructive feedback, We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. Thank you again for your reviews and we look forward to seeing you again soon!
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Somerset Riverview Chengdu
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7.2
Kevin from Singapore
Solo traveler
1 Bedroom Deluxe
Stayed 3 nights in July 2017
Very good
Clean and comfortable location to stay
Reviewed August 17, 2017
Dear guest, thank you for taking your time to share your reviews. We highly appreciate your constructive feedback, we will revert your concern to relevant department for further improving. We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. Thanks for your comments. We look forward to welcoming you back for another refreshing Somerset experience with us.
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Somerset Riverview Chengdu
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7.2
Soojin from South Korea
Couple
1 Bedroom Deluxe
Stayed 5 nights in July 2017
I don't understamd why they serve only one meal coupon for breakfast everyday.
I booked one bedroom deluxe suite and breakfast included. However, the staff said only one person can have breakfast! There wasn't any notice for the vouchour though. I needed to pay for my friend's every day. It's so disappointing.
Reviewed July 30, 2017
Dear Guest, thank you for your comments. We sincerely apologized for the inconvenience caused. one bedroom deluxe just with one breakfast.We are so sorry for the inconvenience.I hope we can make you feel at home when we serve apartments in the Chengdu riverside. All the staff of the apartment are looking forward to seeing you again!
Responded August 30, 2017
Somerset Riverview Chengdu
1 traveler found this review helpful. Did you?|
7.6
Todd from United States
Family with young children
Studio Premier
Stayed 2 nights in June 2016
Good for kids
They had a play area for my daughter which was good. Very close to tienfu square. Food was not to good.
Reviewed July 22, 2017
Dear guest, thank you for choosing to stay at the service apartment of the Somerset Riverview Chengdu .It is a great pleasure for us to receive your approval. All the staff of the apartment are looking forward to your stay again.
Responded August 30, 2017
Somerset Riverview Chengdu
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10.0
Jie from Singapore
Business traveler
Studio Premier
Stayed 1 night in July 2017
Everything was top notched.
Got upgraded to connecting rooms since we had 4 guests. Hotel was kind enough to extend our check-out to 2pm to allow us more time with the pandas. No complains at all.
Reviewed July 21, 2017
Dear guest, thank you for taking your time to share your feedback with us. We sincerely apologize for the inconvenience caused during your stay. We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. We will focus on the checking of guestrooms and ensure a clean and comfortable environment for our guests. Your feedback has been shared with the relevant departments for further action. We hope to welcome you in the near future and feel the difference in our improved service.
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Somerset Riverview Chengdu
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9.2
Trond from Singapore
Couple
Executive Studio
Stayed 4 nights in January 2017
Always a great stay!
Stayed here a couple of time and it is a great hotel. Location is great. Easy transport to Airport to and from airport via airport shuttle. Close to 2 mrts. Big luxurious rooms and friendly staff.
Reviewed July 19, 2017
Dear guest, thank you for taking your time to share your reviews. We highly appreciate your constructive feedback, We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. Thank you again for your reviews and we look forward to seeing you again soon!
Responded August 30, 2017
Somerset Riverview Chengdu
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10.0
FOO from Malaysia
Couple
1 Bedroom Premier
Stayed 1 night in July 2017
Location Very Convenient.
1) Manager Automatically upgrade room to suite. 2) Staff quite helpfull.Try best to assist. 3) Walking distance to MRT. 4) Breakfast grade average. Would recommend to you, worth it.
Reviewed July 07, 2017
Dear guest, thank you for taking your time to share your reviews. We highly appreciate your constructive feedback, We will work harder to offer the best facilities, especially the personalized service and provide more pleasant stay during your next stay. Thank you again for your reviews and we look forward to seeing you again soon!
Responded August 30, 2017
Somerset Riverview Chengdu
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Somerset Riverview Chengdu
|Excellent 8.6
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