Somerset Vientiane Serviced Residence
See the best of Vientiane with a stay at Somerset Vientiane Serviced Residence, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Go beyond the touristy and get deeper into the offerings of Vientiane with a stay at Somerset Vientiane Serviced Residence, located merely 2.3 km from Patuxai.
Somerset Vientiane Serviced Residence offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Shuttle services provided by the hotel make exploring Vientiane even more convenient. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
The hotel provides front desk services such as luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Somerset Vientiane Serviced Residence guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Somerset Vientiane Serviced Residence include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.
Dining and things to do
Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Somerset Vientiane Serviced Residence.
Somerset Vientiane Serviced Residence offers unique recreational opportunities for all guests. Finish your vacation days right by dropping in at the sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Have some easy fun without traveling far, while playing tennis court at Somerset Vientiane Serviced Residence. Have fun with your friends or family, or even meet new people at the shared lounge and TV area.
Around the property
Take advantage of the opportunity to explore Vientiane while in the city. Engage in the city's best art at COPE Visitor Centre located 2.7 km away, where you can learn about the local art scene and buy original works.
Reasons to stay here
Guests who stayed here rated the facilities above 93% of other accommodations in the city.
This hotel scores higher than 86% of the city's accommodations for cleanliness.
It's hard to beat the room comfort here, which is rated higher than 94% of other accommodations in Vientiane.
Nice apartment, but a bit far from city center”
This residence hotel offers small apartment equipped with kitchen, living room and balcony. We booked a “Studio Premier”. 85€/night. The building and the rooms are new, clean and well equipped. I like the separate toilet and bathroom. The staff is friendly, responsive and helpful. The place offers a good value for the price. The only small issue is that it is about 30 mins walk to the city center and going to Vientiane city center with the car became a real nightmare when you want to park it.
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Dear Francis, Thank you for your comment. Our location is not located at City center. However, it takes around 7 minutes by walk to Mekong River Bank where is currently developing and many brand new restaurants exists. Also, we have free shuttle bus service from / to City center daily. In addition, we have free shuttle bus service to supermarket and shopping center in Vientiane three times per week. Somerset Vientiane Keisuke Kiyota
Exceptional”
Overall we enjoyed tge stay at Somerset Vientiane. 10 min by car to airport and 10 min walk to Riverside restaurants. Nice and clean swimming pool. Complimentry self operating laundry and airport shuttle.
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Dear Lwin, Thank you very much for your valuable comment. We are delight to hear that you enjoyed staying at Somerset Vientiane. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota
Very nice room.”
I would recommend Somerset. It seems geared to the business traveller, but is good for the tourist as well. It is about ½ mile from the main tourist area, but is an easy walk. There are restaurants around. I recommend the Chinese restaurant across the street. The breakfast is optional, but worth the price. The room is large and keep immaculately clean. There are facility in the room for cooking. The internet sputtered the first day, but after that was strong and steady.
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Dear Allan, Thank you for your valuable comment. We are delight to hear that you ennoyed staying at Somerset Vientiane. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota
Good standard service appartment”
Quite a good choice for a business trip to Vientiane. Rooms are large, clean and comfortable. Location is central enough to be walking distance to most attractions. The large swimming pool, tennis and gym are nice plus.Two downsides however: the hotel have no Free Wifi, and the service is a bit inconsistent (always missing something after maid service, one day coffee, the other soap...). But overall a good value for price.
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Revamped Hotel”
The hotel has revamped quite recently, cosy and clean room. I had accidently selected on extra bed which was being charged, requested for refund but rejected due to the rules & policy as both Agoda and Somerset said. If the booking term is pay later and free cancellation, I will have no problem to cancel whole booking and re-book again. Seems both Agoda and Somerset doesn't have the flexible way to resolve the issue. Chose to said is rules, cannot be amend.
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Dear Felicia, We apologize inconvenience caused during your stay. Best regards, Somerset Vientiane Keisuke Kiyota
Quaint, better than expected”
This place was nice. The staff was friendly and cute in their attempts to give us info despite not the best English. The apartment was nicer than the pictures. Vientiane is kinda boring, but we were glad to have a nice room to hole up in.
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Dear Jason, Thank you for your comment and shring your experience. We will continue to implement English training class to our staff to improve communication skills. Again thank you for choosing Somerset Vientiane. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota
Good value, minor issue”
We had a good stay in one of the apartments. My wife and i traveled with our 2 year old baby and the hotel had a crib for us. The apartment is a good size, plenty of storage room and closet space. The hotel is located within walking distance of temples, restaurants and city center. Also just a 10 minute drive to the airport. The hotel pool is nice and has a small kiddie pool. They also have a nice tennis court. The only minor problems were the internet, very slow in our room. Many times did not work at all. The staff is helpful but unfortunately don't speak much English. So asking advise for a restaurant or getting directions is extremely difficult. Also the AC in the room was a bit loud but not enough for us to complain about it. Overall the positives outweigh the negatives and its in my opinion a good value. I would stay again if i ever go back to Vietiane.
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Satisfaction!”
I stayed here for more than a week (9 days). For service apartment it give you such an amazing experience which you just can say there and feel at home. The facilities are very good, they have laundry section which you can use for free and it located just nearby the pool and gym that you can spend your time waiting for your laundry there. there is a market which open on Monday and Thursday and also mini mart if you need things to cook. For business and family traveler I recommend this hotel for you.
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Dear Muhamad, First of all, thank you for choosing Somerset Vientiane. Second, thank you for your valuable comment. We are very delight to hear that you enjoyed staying at Somerset Vientiane. All of our staffs are looking forward seeing you again at Somerset Vientiane. Again, thank you for choosing Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota
Exceptional”
Nicest place in Vientiane!
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Dear Stephen, Thank you for your comment. Our guest's comment is always important for us. Best reagrds, Somerset Vientiane Keisuke Kiyota
Laos Holiday”
The apartment was well appointed, the staff and services were average, it appeared the more we spent on accommodation the less customer services we received. There was not porter services and we felt as we were short term customers, it was almost frowned on as we were processed without any personal connection to our stay
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Dear Joanne, Thank you for your comment. We will take into consider your comment to our future studies. Again, thank you for sharing your experience and thank you for choosing Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota
One of the Best Choices in Vientiane”
Clean. Comfortable. Location is okay. Shops, restaurants, and the Mekhong River are not too far away. The big swimming pool and laundry room are a big plus. Families with small children will appreciate the big refrigerator and microwave oven in the room. There is a small kitchenette with a stove, along with dishware and silverware. Pretty good internet connection. The hotel offers free airport shuttle. The staff were pleasant and helpful to us. Checking in and out was a breeze.
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Dear Alisa, Thank you for your comment. We have free shuttle bus service between Somerset Vientiane and Wattay Vientiane Airport. For using this free airport shuttle bus service, at least one day advanced booking is required. Also, we have daily free shuttle bus service between Vientiane City Center Fountain and and Somerset Vientiane. Plus, we have shuttle bus service to supermarket in Vientiane three times per week. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota
Real service issue for an international brand”
I used this place many times in the past for my stays in Vientiane, and service has never been their strong point, but it was this time poorer than ever. I am a regular customer of this place and requested a quiet room, back facing, as we were coming with a small baby. We were assigned the worst and noisiest room of the property, on ground floor with windows directly on the car park, facing main street. I asked for a change and the staff was totally unhelpful, while the property was clearly not full. After a very long wait I requested to call management who just asked us to pay more if we wanted to change rooms. In addition the place starts to show its age, has a serious mosquitoes and maintenance issues (shower either too hot or too cold, insufficient AC in the bedroom There are now more and more options in Vientiane, including Crowne Plaza just opposite, i will not return.
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Dear Antoine, Thank you for your comment. Currently, our back side room is fully booking situation due to high demand. Moreover, back side room is under waiting list situation. We are trying to offer our guest's room preferences, but due to subject to availability we are unable to offer those rooms. Please kindly understand. As we checked airconditoning and hot shower, it was working properly. Plus, we call external pest control company to fogging once a week and during winter season we use them to fogging two times per week to reduce risk of mosquitoes. Thank you for choosing Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota
Mostly Good, A Few Issues”
The rooms here are large and the pool is clean. The cleanliness is satisfactory, but we booked our room over a month in advance and requested a non-smoking room because we don't like the smell and I have asthma. The day before we arived they emailed to say no non-smoking rooms were available. The room we had was better than other smoking rooms I have had stayed in, but still had a faint smokey smell. Something in the environment bothered my asthma a little, but I'm not sure if it's related to the smell. The Internet is much faster than I expected, so this is good. The pool is nice and enjoyable, I like it, but be careful around the light fixtures because there rusty sharp metal things sticking out of them - I scratched my hand on one but didn't bleed. The housekeeping is attentive, but the front desk doesn't communicate with them much. If you need something in your room call them directly rather than mentioning it at the counter or you might be waiting a while. Make sure you have everything you need in the room for the night (toilet paper, toiletries, etc) Before housekeeping goes home. For some reason they only gave us toiletries for one guest instead of two, and I had to wait until the next morning to brush my teeth because they couldn't get into the supply area. The staff are friendly. They will pick you up at the airport but you have to contact the property directly to schedule more than a day in advance. The international support desk will just tell you that the property doesn't do airport transfers which is incorrect. We wanted to check out at 2:00 pm but they have a strict no late check out policy, where we had to pay half a day's room rate for two hours. We paid it and stayed until 5:00 instead. Finally, the property does not accept credit card payments in the local currency. This is a bit suspicious because many places in Vientaine refuse anything but USD. My bill was close to Agoda's quote, but be careful in this area when using credit cards, most of
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Dear Philip, First of all, thank you for choosing Somerset Vientiane. Second, we apologize that you experienced inconvenience caused during your stay. In this year, we are planning to refurbish our swimming pool. Currently, we are renovating tennis court. Also, now we are launching staff training continuously to all of our staffs including Guest Service staff and Housekeeping staffs. We will consider your comments to reflect to upgrade our facility and service in the future. Our guest's comment is always important for us. Thank you very much for your comments. Best regards, Somerset Vientiane Keisuke Kiyota
Good Location, big room.”
Location is OK. Easy to go to both city side and airport. But not much food around the hotel. Room is quite big. Toilet is separated from bath area. Wifi available, but not strong signal. BF is not worth to.
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Dear Sophana, Thank you for staying at Somerset Vientiane. Also, thank you for your comment. Recently, one of the restaurant, cafe, and mini mart opened backside of our building. Also, starting fromnext month, we are upgrading our internet system. For breakfast, we apologize that we could not fulfill your satisfaction due to limited breakfast area. We will consider for furture development. Again, thank you for your comment. Best regards, Somerset Vientiane Keisuke Kiyota
Very nice. ”
This hotel/apartment complex is very well taken care of and is a perfect place to relax and 'get away'. The staff are great as is the pool, lounge, fitness room, tennis court, etc... Just a really nice place. Would recommend it.
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Dear Stephen, Thank you very much for your comment. We are pleased to hear that you enjoy staying with us. All of our staffs are waiting for you to meet again at Somerset Vientiane. Somerset Vientiane Keisuke Kiyota
Big clean room with fast WiFi ”
There is a free washing and drying machine! But there's no entertainment in the residents lounge. In Somerset Hanoi, there's a PS.
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Dear Iwan, Thank you for your comment. We will consider about entertainment of our Lounge. We really appreciate your comment. Best regards, Somerset Vientiane Keisuke Kiyota
Pleasant stay”
Clean rooms and exceptional service
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Dear Bernice, Thank you very much for your comment. We are delight that we could meet with your satisfaction. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota
Nice and clean condotel”
Nice, large clean rooms with LOTS of storage; friendly staff. Loved the kitchette --Very handy as no restaurants in-house or nearby. Only available meal was So-so buffet breakfast.
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Dear Ms. Rebecca, Thank you for choosing Somerset Vientiane. Also, thank you for your comment. Unfortunately, due to limited area, we do not have restaurant in our property. However, recently in our backside of the building next to the garden, a restaurant opened inside the same block area. This restaurant open between 11:00am until 20:00pm. In addition, across from our building which is across from the road, there is one Chinese Restaurant available. We apologize inconvenience caused. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane
Good location, Fair Brakfast”
Location in the city, but nothing much around. Not far from the airport. Room is quite big. But I don't like Suite room. Have to pay expensive BF, but normal taste.
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Dear Sophana, Thank you for your review and comment. In these days, there are more and more restaurants and bars are east part of Makong river bank area. To access this area, it takes only a few minutes from Somerset Vientiane. Also, we provide daily complimentary shuttle bus service between Somerset Vientiane and City Center. Again thank you for choosing Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota
Great”
Good price & great hotel staff
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Dear MAH, Thank you very much for your review. Our guest's review is very important for us. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota