8.3

Excellent
/10
(272 reviews)See what guests said
Highly rated by guests – 91% would recommend
Highly rated by guests – 91% would recommend
Housekeeping10
Breakfast1
Swimming Pool1
See map

8.0

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Vientiane Night Market 710 m
Mekong Riverside Park 720 m
Black Stupa (That Dam) 1.5 km
Presidential Palace 1.6 km
Wat Si Saket 1.6 km
Wat Ho Phra Keo 1.6 km
Patuxai 2.3 km
COPE Visitor Centre 2.7 km
Pha That Luang 4.3 km
Buddha Park 18.8 km
Nearby landmarks
Fa Ngum Statue 100 m
On The Rock Pub 220 m
Papaya Spa 270 m
Sisaket Temple & Museum 350 m
D*Tech 400 m
Rocky Gym 410 m
Wind West 430 m
Marina 470 m
Future Nightclub 470 m
Highwayman 480 m
Somerset Vientiane Serviced Residence

"Very professional and helpful staffs."

Yee - February 9, 2020
1 Bedroom Deluxe - Guestroom Somerset Vientiane Serviced Residence
 Somerset Vientiane Serviced Residence
Lobby Somerset Vientiane Serviced Residence
See all 64 photos
Removed from saved list
Free Wi-Fi

Somerset Vientiane Serviced Residence

Souphannouvong Avenue, Sikhotabong District, Vientiane City Center, Vientiane, Laos, 1000 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Vientiane Night Market
Within 710 m of property
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Free airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

  • Air conditioning

Cheaper than 67% of all properties in Vientiane in the last 24 hoursCompared to 324 Vientiane properties at Agoda for various dates
Value for money8.3
Distance to city center1.5 Km
Location rating8.0
Nearest airportWattay International Airport (VTE) - Laos
Distance to airport3.1 km

Rooms available at Somerset Vientiane Serviced Residence

Excellent
Room comfort & quality
8.2
1 Bedroom Executive
...
  • Room size: 77 m²/829 ft²
  • City view
  • 1 king bed
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Studio Premier
...
  • Room size: 57 m²/614 ft²
  • City view
  • 1 king bed
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2 Bedroom Executive
...
  • Room size: 118 m²/1270 ft²
  • City view
  • 2 double beds
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1 Bedroom Premier
...
  • Room size: 96 m²/1033 ft²
  • City view
  • 1 double bed
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Two-Bedroom Executive Apartment
...
  • Room size: 118 m²/1270 ft²
  • Balcony/terrace
  • 1 queen bed & 1 queen bed
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1 Bedroom Deluxe
...
  • Room size: 72 m²/775 ft²
  • City view
  • 1 king bed
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Studio Executive
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 double bed
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One-Bedroom Premier Apartment
...
  • Room size: 96 m²/1033 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
One-Bedroom Executive Apartment
...
  • Room size: 77 m²/829 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Studio Premier Apartment
...
  • Room size: 57 m²/614 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Somerset Vientiane Serviced Residence?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Somerset Vientiane Serviced Residence?

Somerset Vientiane Serviced Residence is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at Somerset Vientiane Serviced Residence also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the serviced apartment. For those who wish to drive their own cars, Somerset Vientiane Serviced Residence has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Vientiane with private transportation, the serviced apartment can arrange taxi service.

What is the smoking policy at Somerset Vientiane Serviced Residence?

Somerset Vientiane Serviced Residence does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Somerset Vientiane Serviced Residence

  • 9.6

    Exceptional
    Location

    "Great place and location."

    Matthew

    |

    October 29, 2018

  • 7.6

    Very good

    "This place was nice."

    Jason

    |

    February 6, 2019

  • 9.6

    Exceptional
    Staff 

    "Top notch staff."

    Matthew

    |

    October 29, 2018

Property ranking|Compared to 324 Vientiane properties
See all rankings
Room size
78 sqm.
Room comfort score
8.2/10
Cleanliness score
8.6/10
Value for money score
8.2/10
Bigger than
99
%
of Vientiane properties
Better than
95
%
of Vientiane properties
Better than
88
%
of Vientiane properties
Better than
86
%
of Vientiane properties
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Overall rating:

8.3

Excellent
272 reviews
Cleanliness
8.6
Facilities
8.3
Location
8.0
Read all reviews >
What travelers say they love:
Nice and clean swimming pool.
Lwin from Australia
Couple
More about Somerset Vientiane Serviced Residence

More about Somerset Vientiane Serviced Residence

Located within close proximity to Vientiane's city center, Somerset Vientiane Serviced Residence is just 5 kilometers away from Wattay International Airport. Only a 15-minute stroll to downtown Vientiane, guests will find a great variety of restaurants, shopping venues, and markets. An excellent location for tourists, it is also within walking distance to major popular attractions like the famous Mekong River. This excellent 4-star property offers elegantly designed accommodations and up-to-date facilities. All in all, Somerset Vientiane Serviced Residence is ideal for both business and leisure travelers.

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Most talked about facilities

Swimming Pool

8 mentions

Breakfast

6 mentions

Housekeeping

6 mentions

Internet

3 mentions

What they offer

9.6

Exceptional

"Overall highly recommend."

Matthew

|

October 29, 2018

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Somerset Vientiane Serviced Residence from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.6
Facilities8.3
Location8.0
Room comfort and quality8.2
Service8.5
Value for money8.3
High score for Vientiane
Rating
9+ Exceptional (41)
8-9 Excellent (15)
7-8 Very Good (32)
6-7 Good (8)
<6 Below Expectation (17)
Time of the year
Mar - May (15)
Jun - Aug (17)
Sep - Nov (28)
Dec - Feb (53)
All guests (223)
All room types
All languages

Shows reviews that mention

Showing 113 verified guest comments
12345
8.0
Excellent
FRANCIS from Belgium
Couple
Studio Premier
Stayed 2 nights in February 2017

Nice apartment, but a bit far from city center”

This residence hotel offers small apartment equipped with kitchen, living room and balcony. We booked a “Studio Premier”. 85€/night. The building and the rooms are new, clean and well equipped. I like the separate toilet and bathroom. The staff is friendly, responsive and helpful. The place offers a good value for the price. The only small issue is that it is about 30 mins walk to the city center and going to Vientiane city center with the car became a real nightmare when you want to park it.

Reviewed February 09, 2017

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Dear Francis, Thank you for your comment. Our location is not located at City center. However, it takes around 7 minutes by walk to Mekong River Bank where is currently developing and many brand new restaurants exists. Also, we have free shuttle bus service from / to City center daily. In addition, we have free shuttle bus service to supermarket and shopping center in Vientiane three times per week. Somerset Vientiane Keisuke Kiyota

Responded April 04, 2017
Somerset Vientiane Serviced Residence
9.6
Exceptional
Lwin from Australia
Couple
Studio Premier
Stayed 1 night in October 2018

Exceptional”

Overall we enjoyed tge stay at Somerset Vientiane. 10 min by car to airport and 10 min walk to Riverside restaurants. Nice and clean swimming pool. Complimentry self operating laundry and airport shuttle.

Reviewed October 28, 2018

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Dear Lwin, Thank you very much for your valuable comment. We are delight to hear that you enjoyed staying at Somerset Vientiane. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

Responded October 29, 2018
Somerset Vientiane Serviced Residence
9.6
Exceptional
Allan from United States
Solo traveler
Studio Executive
Stayed 4 nights in February 2018

Very nice room.”

I would recommend Somerset. It seems geared to the business traveller, but is good for the tourist as well. It is about ½ mile from the main tourist area, but is an easy walk. There are restaurants around. I recommend the Chinese restaurant across the street. The breakfast is optional, but worth the price. The room is large and keep immaculately clean. There are facility in the room for cooking. The internet sputtered the first day, but after that was strong and steady.

Reviewed February 25, 2018

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Dear Allan, Thank you for your valuable comment. We are delight to hear that you ennoyed staying at Somerset Vientiane. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

Responded February 26, 2018
Somerset Vientiane Serviced Residence
7.0
Very good
Antoine from France
Business traveler
Studio Premier
Stayed 5 nights in December 2015

Good standard service appartment”

Large rooms, swimming pool, location

Quite a good choice for a business trip to Vientiane. Rooms are large, clean and comfortable. Location is central enough to be walking distance to most attractions. The large swimming pool, tennis and gym are nice plus.Two downsides however: the hotel have no Free Wifi, and the service is a bit inconsistent (always missing something after maid service, one day coffee, the other soap...). But overall a good value for price.

Reviewed December 17, 2015

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7.6
Very good
Felicia from Singapore
Group
Studio Premier
Stayed 2 nights in December 2016

Revamped Hotel”

The hotel has revamped quite recently, cosy and clean room. I had accidently selected on extra bed which was being charged, requested for refund but rejected due to the rules & policy as both Agoda and Somerset said. If the booking term is pay later and free cancellation, I will have no problem to cancel whole booking and re-book again. Seems both Agoda and Somerset doesn't have the flexible way to resolve the issue. Chose to said is rules, cannot be amend.

Reviewed December 26, 2016

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Dear Felicia, We apologize inconvenience caused during your stay. Best regards, Somerset Vientiane Keisuke Kiyota

Responded April 04, 2017
Somerset Vientiane Serviced Residence
7.6
Very good
Jason from United States
Couple
1 Bedroom Executive
Stayed 4 nights in January 2019

Quaint, better than expected”

This place was nice. The staff was friendly and cute in their attempts to give us info despite not the best English. The apartment was nicer than the pictures. Vientiane is kinda boring, but we were glad to have a nice room to hole up in.

Reviewed February 07, 2019

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Dear Jason, Thank you for your comment and shring your experience. We will continue to implement English training class to our staff to improve communication skills. Again thank you for choosing Somerset Vientiane. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

Responded February 08, 2019
Somerset Vientiane Serviced Residence
7.3
Very good
Fabian from United States
Family with young children
1 Bedroom Deluxe
Stayed 7 nights in October 2015

Good value, minor issue”

Location, room size, value

We had a good stay in one of the apartments. My wife and i traveled with our 2 year old baby and the hotel had a crib for us. The apartment is a good size, plenty of storage room and closet space. The hotel is located within walking distance of temples, restaurants and city center. Also just a 10 minute drive to the airport. The hotel pool is nice and has a small kiddie pool. They also have a nice tennis court. The only minor problems were the internet, very slow in our room. Many times did not work at all. The staff is helpful but unfortunately don't speak much English. So asking advise for a restaurant or getting directions is extremely difficult. Also the AC in the room was a bit loud but not enough for us to complain about it. Overall the positives outweigh the negatives and its in my opinion a good value. I would stay again if i ever go back to Vietiane.

Reviewed October 12, 2015

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10.0
Exceptional
Muhamad from Malaysia
Business traveler
Studio Premier
Stayed 13 nights in November 2018

Satisfaction!”

I stayed here for more than a week (9 days). For service apartment it give you such an amazing experience which you just can say there and feel at home. The facilities are very good, they have laundry section which you can use for free and it located just nearby the pool and gym that you can spend your time waiting for your laundry there. there is a market which open on Monday and Thursday and also mini mart if you need things to cook. For business and family traveler I recommend this hotel for you.

Reviewed December 04, 2018

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Dear Muhamad, First of all, thank you for choosing Somerset Vientiane. Second, thank you for your valuable comment. We are very delight to hear that you enjoyed staying at Somerset Vientiane. All of our staffs are looking forward seeing you again at Somerset Vientiane. Again, thank you for choosing Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

Responded December 05, 2018
Somerset Vientiane Serviced Residence
9.6
Exceptional
Stephen from United States
Family with young children
Studio Premier Apartment
Stayed 2 nights in February 2018

Exceptional”

Nicest place in Vientiane!

Reviewed February 21, 2018

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Dear Stephen, Thank you for your comment. Our guest's comment is always important for us. Best reagrds, Somerset Vientiane Keisuke Kiyota

Responded February 26, 2018
Somerset Vientiane Serviced Residence
9.2
Exceptional
Joanne
Couple
Studio Executive
Stayed 3 nights in January 2019

Laos Holiday”

The apartment was well appointed, the staff and services were average, it appeared the more we spent on accommodation the less customer services we received. There was not porter services and we felt as we were short term customers, it was almost frowned on as we were processed without any personal connection to our stay

Reviewed January 13, 2019

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Dear Joanne, Thank you for your comment. We will take into consider your comment to our future studies. Again, thank you for sharing your experience and thank you for choosing Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

Responded January 14, 2019
Somerset Vientiane Serviced Residence
9.6
Exceptional
ALISA from Thailand
Family with young children
Studio Executive
Stayed 2 nights in February 2016

One of the Best Choices in Vientiane”

Clean. Comfortable. Location is okay. Shops, restaurants, and the Mekhong River are not too far away. The big swimming pool and laundry room are a big plus. Families with small children will appreciate the big refrigerator and microwave oven in the room. There is a small kitchenette with a stove, along with dishware and silverware. Pretty good internet connection. The hotel offers free airport shuttle. The staff were pleasant and helpful to us. Checking in and out was a breeze.

Reviewed February 23, 2016

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Dear Alisa, Thank you for your comment. We have free shuttle bus service between Somerset Vientiane and Wattay Vientiane Airport. For using this free airport shuttle bus service, at least one day advanced booking is required. Also, we have daily free shuttle bus service between Vientiane City Center Fountain and and Somerset Vientiane. Plus, we have shuttle bus service to supermarket in Vientiane three times per week. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

Responded April 19, 2017
Somerset Vientiane Serviced Residence
4.8
Antoine from Thailand
Business traveler
1 Bedroom Deluxe
Stayed 2 nights in February 2019

Real service issue for an international brand”

I used this place many times in the past for my stays in Vientiane, and service has never been their strong point, but it was this time poorer than ever. I am a regular customer of this place and requested a quiet room, back facing, as we were coming with a small baby. We were assigned the worst and noisiest room of the property, on ground floor with windows directly on the car park, facing main street. I asked for a change and the staff was totally unhelpful, while the property was clearly not full. After a very long wait I requested to call management who just asked us to pay more if we wanted to change rooms. In addition the place starts to show its age, has a serious mosquitoes and maintenance issues (shower either too hot or too cold, insufficient AC in the bedroom There are now more and more options in Vientiane, including Crowne Plaza just opposite, i will not return.

Reviewed March 13, 2019

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Dear Antoine, Thank you for your comment. Currently, our back side room is fully booking situation due to high demand. Moreover, back side room is under waiting list situation. We are trying to offer our guest's room preferences, but due to subject to availability we are unable to offer those rooms. Please kindly understand. As we checked airconditoning and hot shower, it was working properly. Plus, we call external pest control company to fogging once a week and during winter season we use them to fogging two times per week to reduce risk of mosquitoes. Thank you for choosing Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

Responded March 15, 2019
Somerset Vientiane Serviced Residence
7.6
Very good
Philip from United States
Couple
Studio Premier Apartment
Stayed 2 nights in June 2016

Mostly Good, A Few Issues”

The rooms here are large and the pool is clean. The cleanliness is satisfactory, but we booked our room over a month in advance and requested a non-smoking room because we don't like the smell and I have asthma. The day before we arived they emailed to say no non-smoking rooms were available. The room we had was better than other smoking rooms I have had stayed in, but still had a faint smokey smell. Something in the environment bothered my asthma a little, but I'm not sure if it's related to the smell. The Internet is much faster than I expected, so this is good. The pool is nice and enjoyable, I like it, but be careful around the light fixtures because there rusty sharp metal things sticking out of them - I scratched my hand on one but didn't bleed. The housekeeping is attentive, but the front desk doesn't communicate with them much. If you need something in your room call them directly rather than mentioning it at the counter or you might be waiting a while. Make sure you have everything you need in the room for the night (toilet paper, toiletries, etc) Before housekeeping goes home. For some reason they only gave us toiletries for one guest instead of two, and I had to wait until the next morning to brush my teeth because they couldn't get into the supply area. The staff are friendly. They will pick you up at the airport but you have to contact the property directly to schedule more than a day in advance. The international support desk will just tell you that the property doesn't do airport transfers which is incorrect. We wanted to check out at 2:00 pm but they have a strict no late check out policy, where we had to pay half a day's room rate for two hours. We paid it and stayed until 5:00 instead. Finally, the property does not accept credit card payments in the local currency. This is a bit suspicious because many places in Vientaine refuse anything but USD. My bill was close to Agoda's quote, but be careful in this area when using credit cards, most of

Reviewed June 25, 2016

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Dear Philip, First of all, thank you for choosing Somerset Vientiane. Second, we apologize that you experienced inconvenience caused during your stay. In this year, we are planning to refurbish our swimming pool. Currently, we are renovating tennis court. Also, now we are launching staff training continuously to all of our staffs including Guest Service staff and Housekeeping staffs. We will consider your comments to reflect to upgrade our facility and service in the future. Our guest's comment is always important for us. Thank you very much for your comments. Best regards, Somerset Vientiane Keisuke Kiyota

Responded April 19, 2017
Somerset Vientiane Serviced Residence
8.0
Excellent
Sophana from Thailand
Business traveler
Studio Premier
Stayed 2 nights in January 2017

Good Location, big room.”

Location is OK. Easy to go to both city side and airport. But not much food around the hotel. Room is quite big. Toilet is separated from bath area. Wifi available, but not strong signal. BF is not worth to.

Reviewed June 16, 2017

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Dear Sophana, Thank you for staying at Somerset Vientiane. Also, thank you for your comment. Recently, one of the restaurant, cafe, and mini mart opened backside of our building. Also, starting fromnext month, we are upgrading our internet system. For breakfast, we apologize that we could not fulfill your satisfaction due to limited breakfast area. We will consider for furture development. Again, thank you for your comment. Best regards, Somerset Vientiane Keisuke Kiyota

Responded June 16, 2017
Somerset Vientiane Serviced Residence
10.0
Exceptional
Stephen from United States
Family with young children
Studio Executive
Stayed 4 nights in July 2016

Very nice. ”

This hotel/apartment complex is very well taken care of and is a perfect place to relax and 'get away'. The staff are great as is the pool, lounge, fitness room, tennis court, etc... Just a really nice place. Would recommend it.

Reviewed August 05, 2016

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Dear Stephen, Thank you very much for your comment. We are pleased to hear that you enjoy staying with us. All of our staffs are waiting for you to meet again at Somerset Vientiane. Somerset Vientiane Keisuke Kiyota

Responded April 19, 2017
Somerset Vientiane Serviced Residence
6.0
Iwan from Indonesia
Business traveler
Studio Executive
Stayed 2 nights in December 2016

Big clean room with fast WiFi ”

There is a free washing and drying machine! But there's no entertainment in the residents lounge. In Somerset Hanoi, there's a PS.

Reviewed December 19, 2016

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Dear Iwan, Thank you for your comment. We will consider about entertainment of our Lounge. We really appreciate your comment. Best regards, Somerset Vientiane Keisuke Kiyota

Responded April 04, 2017
Somerset Vientiane Serviced Residence
9.6
Exceptional
Bernice from Singapore
Group
Studio Executive
Stayed 1 night in December 2016

Pleasant stay”

Clean rooms and exceptional service

Reviewed September 16, 2017

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Dear Bernice, Thank you very much for your comment. We are delight that we could meet with your satisfaction. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

Responded September 18, 2017
Somerset Vientiane Serviced Residence
8.8
Excellent
Rebecca from United States
Business traveler
Studio Premier
Stayed 3 nights in May 2017

Nice and clean condotel”

Nice, large clean rooms with LOTS of storage; friendly staff. Loved the kitchette --Very handy as no restaurants in-house or nearby. Only available meal was So-so buffet breakfast.

Reviewed June 02, 2017

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Dear Ms. Rebecca, Thank you for choosing Somerset Vientiane. Also, thank you for your comment. Unfortunately, due to limited area, we do not have restaurant in our property. However, recently in our backside of the building next to the garden, a restaurant opened inside the same block area. This restaurant open between 11:00am until 20:00pm. In addition, across from our building which is across from the road, there is one Chinese Restaurant available. We apologize inconvenience caused. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane

Responded June 02, 2017
Somerset Vientiane Serviced Residence
7.2
Very good
Sophana from Thailand
Business traveler
Studio Premier
Stayed 1 night in December 2017

Good location, Fair Brakfast”

Location in the city, but nothing much around. Not far from the airport. Room is quite big. But I don't like Suite room. Have to pay expensive BF, but normal taste.

Reviewed January 18, 2018

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Dear Sophana, Thank you for your review and comment. In these days, there are more and more restaurants and bars are east part of Makong river bank area. To access this area, it takes only a few minutes from Somerset Vientiane. Also, we provide daily complimentary shuttle bus service between Somerset Vientiane and City Center. Again thank you for choosing Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

Responded January 18, 2018
Somerset Vientiane Serviced Residence
9.6
Exceptional
MAH from Laos
Business traveler
Studio Premier
Stayed 2 nights in August 2020

Great”

Good price & great hotel staff

Reviewed December 07, 2020

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Dear MAH, Thank you very much for your review. Our guest's review is very important for us. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

Responded December 07, 2020
Somerset Vientiane Serviced Residence
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