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Somerset Vientiane Serviced Residence
Somerset Vientiane Serviced Residence
Somerset Vientiane Serviced Residence
Somerset Vientiane Serviced Residence
Somerset Vientiane Serviced Residence
Somerset Vientiane Serviced Residence
Somerset Vientiane Serviced Residence

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8.4

Excellent

303 reviews

303 reviews

Housekeeping10
Breakfast1
Swimming Pool1
See map

8.1

Excellent

Location rating score

Excellent location - Inside city center
Excellent for walking
Parking
FREE
Walkable places
Fa Ngum Statue

100 m

Papaya Spa

270 m

Sisaket Temple & Museum

350 m

D*Tech

400 m

Rocky Gym

410 m

Popular landmarks
Vientiane Night Market

710 m

Mekong Riverside Park

720 m

Black Stupa (That Dam)

1.5 km

Presidential Palace

1.6 km

Wat Si Saket

1.6 km

Closest landmarks
On The Rock Pub

220 m

Future Nightclub

470 m

Sokdy Pharmacy Supply

600 m

Wat Inpeng

630 m

Saysaath Pharma Co.

630 m

Somerset Vientiane Serviced Residence

Souphannouvong Avenue, Sikhotabong District, Vientiane City Center, Vientiane, Laos, 1000 - See map

In addition to the standard of Ascott Cares, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Vientiane City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Patuxai. Rated with 4 stars, this high-quality property provides guests with access to fitness center, outdoor pool and sauna on-site.

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Highlights

Inside city center

Check-in [24-hour]

Free airport transfer

710 meters to Vientiane Night Market

Free Wi-Fi in all rooms!

Ascott Cares

Our Commitment to Wellness, Cleanliness and Sustainability

Staff Vaccination
Hygiene Plus
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Hot tub

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Cheaper than 74% of all properties in Vientiane in the last 24 hoursCompared to 261 Vientiane properties at Agoda for various dates
Value for money8.3
Distance to city center1.5 Km
Location rating8.1
Nearest airportWattay International Airport (VTE) - Laos
Distance to airport3.1 km

Rooms available at Somerset Vientiane Serviced Residence

Excellent
Room comfort & quality

8.2

1 Bedroom Executive
...
  • Room size: 77 m²/829 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 Bedroom Executive
...
  • Room size: 118 m²/1270 ft²
  • City view
  • 2 double beds
Enter dates to see prices
1 Bedroom Premier
...
  • Room size: 96 m²/1033 ft²
  • City view
  • 1 double bed
Enter dates to see prices
1 Bedroom Deluxe
...
  • Room size: 72 m²/775 ft²
  • City view
  • 1 king bed
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Studio Premier
...
  • Room size: 57 m²/614 ft²
  • City view
  • 1 king bed
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Studio Executive
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Studio Premier Apartment
...
  • Room size: 57 m²/614 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Room Assigned on Arrival
...
  • Balcony/terrace
  • Shower
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1 King Lake View with Patio Non-Smoking
...
  • Room size: 96 m²/1033 ft²
Enter dates to see prices
Single room - Executive
...
    Enter dates to see prices

    Frequently asked questions

    Does Somerset Vientiane Serviced Residence have a hot tub?

    A hot tub is one of the facilities available at Somerset Vientiane Serviced Residence.

    What time is check-in and check-out at Somerset Vientiane Serviced Residence?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Somerset Vientiane Serviced Residence?

    A stay at Somerset Vientiane Serviced Residence also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Somerset Vientiane Serviced Residence has a car park right on site for maximum convenience. Parking is free for guests.

    Is breakfast offered at Somerset Vientiane Serviced Residence?

    Wake up to a great continental breakfast at Somerset Vientiane Serviced Residence. Adults can enjoy breakfast offered with an additional charge of 14 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What is the smoking policy at Somerset Vientiane Serviced Residence?

    Somerset Vientiane Serviced Residence does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

    What restaurants are nearby Somerset Vientiane Serviced Residence?

    Somerset Vientiane Serviced Residence is located in Vientiane City Center, famous for good restaurants such as Kouay Hom, PDR - Pizza da Roby and Intown.

    What popular shopping places are close to Somerset Vientiane Serviced Residence?

    Shopping options in Somerset Vientiane Serviced Residence’s Vientiane City Center neighborhood include Talat Sao, Lao Textiles and Gecko Wines.

    What are popular attractions near Somerset Vientiane Serviced Residence?

    Somerset Vientiane Serviced Residence is located in Vientiane City Center area, which is famous for attractions such as Wat Si Saket, Black Stupa (That Dam) and Nam Phou Fountain.

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    See map

    Explore the neighborhood

    What people love about Somerset Vientiane Serviced Residence

    • 8.8

      Excellent
      Staff 

      "Staffs are quite helpful."

      Sirinut

      |

      June 15, 2022

    • 8.8

      Excellent

      "If you are traveling for work for few days or more, this place is a great place to stay or to be."

      Sirinut

      |

      June 15, 2022

    • 9.6

      Exceptional

      "Very nice apartment,I will come back again"

      mok

      |

      June 15, 2022

    Property ranking|Compared to 261 Vientiane properties
    See all rankings
    Room size
    78 sqm.
    Room comfort score
    8.2/10
    Cleanliness score
    8.7/10
    Value for money score
    8.3/10
    Bigger than
    98
    %
    of Vientiane properties
    Better than
    94
    %
    of Vientiane properties
    Better than
    87
    %
    of Vientiane properties
    Better than
    85
    %
    of Vientiane properties
    Overall rating:

    8.4

    Excellent
    303 reviews
    Cleanliness
    8.7
    Facilities
    8.4
    Location
    8.1
    Read all reviews >
    What travelers say they love:
    Top notch staff.
    Matthew from Canada
    Solo traveler
    More about Somerset Vientiane Serviced Residence

    More about Somerset Vientiane Serviced Residence

    Somerset Vientiane Serviced Residence

    See the best of Vientiane with a stay at Somerset Vientiane Serviced Residence, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Go beyond the touristy and get deeper into the offerings of Vientiane with a stay at Somerset Vientiane Serviced Residence, located merely 2.3 km from Patuxai.
    Somerset Vientiane Serviced Residence offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Shuttle services provided by the hotel make exploring Vientiane even more convenient. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
    The hotel provides front desk services such as luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
    Equipped with handy amenities, guestrooms at Somerset Vientiane Serviced Residence guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Somerset Vientiane Serviced Residence include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
    The hotel also offers a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


    Dining and things to do

    Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Somerset Vientiane Serviced Residence.
    Somerset Vientiane Serviced Residence offers unique recreational opportunities for all guests. Finish your vacation days right by dropping in at the sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
    Have some easy fun without traveling far, while playing tennis court at Somerset Vientiane Serviced Residence. Have fun with your friends or family, or even meet new people at the shared lounge and TV area.


    Around the property

    Take advantage of the opportunity to explore Vientiane while in the city. Engage in the city's best art at COPE Visitor Centre located 2.7 km away, where you can learn about the local art scene and buy original works.


    Reasons to stay here

    Guests who stayed here rated the facilities above 93% of other accommodations in the city.
    This hotel scores higher than 86% of the city's accommodations for cleanliness.
    It's hard to beat the room comfort here, which is rated higher than 94% of other accommodations in Vientiane.

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    Amenities and facilities
    Excellent
    Facilities

    8.4

    Most talked about facilities

    Swimming Pool

    8 mentions

    Breakfast

    6 mentions

    Housekeeping

    6 mentions

    Internet

    3 mentions

    Languages spoken

    • English
    • Lao
    • Thai

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Garden
    • Hot tub
    • Sauna
    • Swimming pool [outdoor]
    • Tennis court
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast in room
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Sanitized kitchen and tableware items
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bottle of water
    • Happy hour
    • Kitchen

    Services and conveniences

    • Air conditioning in public area
    • Contactless check-in/out
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Grooming service
    • Invoice provided
    • Ironing service
    • Laundromat
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoking area
    • Terrace

    For the kids

    • Family room
    • Playground
    • Swimming pool [kids]

    Access

    • CCTV in common areas
    • Check-in/out [express]
    • Check-in/out [private]
    • Check-in [24-hour]
    • Exterior corridor
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms

    Getting around

    • Airport transfer
    • Bicycle parking
    • Car park [free of charge]
    • Car park [on-site]
    • Shuttle service

    Available in all rooms

    • Air conditioning
    • Closet
    • Clothes rack
    • Coffee/tea maker
    • Desk
    • Dressing room
    • Fire extinguisher
    • Free bottled water
    • Full kitchen
    • Hair dryer
    • Individual air conditioning
    • In-room safe box
    • Ironing facilities
    • Kitchenette
    • Linens
    • Microwave
    • Mini bar
    • Non-smoking
    • Refrigerator
    • Roll-in shower
    • Satellite/cable channels
    • Seating area
    • Separate dining area
    • Separate shower/bathtub
    • Shower
    • Slippers
    • Smoke detector
    • Sofa
    • Soundproofing
    • Telephone
    • Toiletries
    • Towels
    • Wake-up service
    • Wi-Fi [free]
    Location
    Souphannouvong Avenue, Sikhotabong District, Vientiane City Center, Vientiane, Laos, 1000
    Excellent
    Location

    8.1

    Airports

    • Wattay International Airport (VTE) - Laos
      3.1 km 13 min drive
    • Udon Thani International Airport (UTH) - Thailand
      67.3 km

    Public transportation

    • Northern Bus Station
      1.5 km
    • Vientiane Bus Station
      2.0 km

    Hospital or clinic

    • Sokdy Pharmacy Supply
      600 m

    Shopping

    • Vientiane Night Market
      710 m

    Convenience store

    • M-Point Mart
      590 m

    Cash withdrawal

    • ATM
      360 m
    What's nearby

    Popular landmarks

    • Vientiane Night Market
      710 m
    • Mekong Riverside Park
      720 m
    • Black Stupa (That Dam)
      1.5 km
    • Presidential Palace
      1.6 km
    • Wat Si Saket
      1.6 km
    • Wat Ho Phra Keo
      1.6 km
    • Patuxai
      2.3 km
    • COPE Visitor Centre
      2.7 km
    • Pha That Luang
      4.3 km
    • Buddha Park
      18.8 km

    Nearby landmarks

    • Fa Ngum Statue
      100 m
    • On The Rock Pub
      220 m
    • Papaya Spa
      270 m
    • Sisaket Temple & Museum
      350 m
    • D*Tech
      400 m
    • Rocky Gym
      410 m
    • Wind West
      430 m
    • Marina
      470 m
    • Future Nightclub
      470 m
    • Highwayman
      480 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-3 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib may be requested directly from the property.
    Children 4-6 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 7 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Airport transfer is available at no additional charge. In order to reserve the transfer, please inform the property of your arrival details at least 1 days prior to arrival.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00

    Getting around

    • Airport transfer fee0 USD
    • Distance from city center1.5 Km
    • Travel time to airport (minutes)10

    Extras

    • Breakfast charge (unless included in room price)14 USD

    The property

    • Non-smoking rooms/floorsno
    • Number of floors6
    • Number of rooms 116
    • Room voltage220
    • Year property opened2001

    Reviews of Somerset Vientiane Serviced Residence from real guests

    Provided by verified guests of Agoda
    8.3
    /
    10
    Cleanliness8.7
    Facilities8.4
    Location8.1
    Room comfort and quality8.2
    Service8.5
    Value for money8.3
    High score for Vientiane
    Rating
    9+ Exceptional (46)
    8-9 Excellent (18)
    7-8 Very Good (33)
    6-7 Good (8)
    <6 Below Expectation (18)
    Time of the year
    Mar - May (18)
    Jun - Aug (20)
    Sep - Nov (28)
    Dec - Feb (57)
    All guests (246)
    All room types
    All languages

    Show reviews that mention 

    Showing 123 verified guest comments
    12345
    8.0
    Excellent
    FRANCIS from Belgium
    Couple
    Studio Premier
    Stayed 2 nights in February 2017

    Nice apartment, but a bit far from city center”

    This residence hotel offers small apartment equipped with kitchen, living room and balcony. We booked a “Studio Premier”. 85€/night. The building and the rooms are new, clean and well equipped. I like the separate toilet and bathroom. The staff is friendly, responsive and helpful. The place offers a good value for the price. The only small issue is that it is about 30 mins walk to the city center and going to Vientiane city center with the car became a real nightmare when you want to park it.

    Reviewed February 09, 2017

    See room deals

    Dear Francis, Thank you for your comment. Our location is not located at City center. However, it takes around 7 minutes by walk to Mekong River Bank where is currently developing and many brand new restaurants exists. Also, we have free shuttle bus service from / to City center daily. In addition, we have free shuttle bus service to supermarket and shopping center in Vientiane three times per week. Somerset Vientiane Keisuke Kiyota

    Responded April 04, 2017
    Somerset Vientiane Serviced Residence
    9.6
    Exceptional
    Lwin from Australia
    Couple
    Studio Premier
    Stayed 1 night in October 2018

    Exceptional”

    Overall we enjoyed tge stay at Somerset Vientiane. 10 min by car to airport and 10 min walk to Riverside restaurants. Nice and clean swimming pool. Complimentry self operating laundry and airport shuttle.

    Reviewed October 28, 2018

    See room deals

    Dear Lwin, Thank you very much for your valuable comment. We are delight to hear that you enjoyed staying at Somerset Vientiane. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

    Responded October 29, 2018
    Somerset Vientiane Serviced Residence
    9.6
    Exceptional
    Allan from United States
    Solo traveler
    Studio Executive
    Stayed 4 nights in February 2018

    Very nice room.”

    I would recommend Somerset. It seems geared to the business traveller, but is good for the tourist as well. It is about ½ mile from the main tourist area, but is an easy walk. There are restaurants around. I recommend the Chinese restaurant across the street. The breakfast is optional, but worth the price. The room is large and keep immaculately clean. There are facility in the room for cooking. The internet sputtered the first day, but after that was strong and steady.

    Reviewed February 25, 2018

    See room deals

    Dear Allan, Thank you for your valuable comment. We are delight to hear that you ennoyed staying at Somerset Vientiane. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

    Responded February 26, 2018
    Somerset Vientiane Serviced Residence
    7.0
    Very good
    Antoine from France
    Business traveler
    Studio Premier
    Stayed 5 nights in December 2015

    Good standard service appartment”

    Large rooms, swimming pool, location

    Quite a good choice for a business trip to Vientiane. Rooms are large, clean and comfortable. Location is central enough to be walking distance to most attractions. The large swimming pool, tennis and gym are nice plus.Two downsides however: the hotel have no Free Wifi, and the service is a bit inconsistent (always missing something after maid service, one day coffee, the other soap...). But overall a good value for price.

    Reviewed December 17, 2015

    See room deals

    7.6
    Very good
    Felicia from Singapore
    Group
    Studio Premier
    Stayed 2 nights in December 2016

    Revamped Hotel”

    The hotel has revamped quite recently, cosy and clean room. I had accidently selected on extra bed which was being charged, requested for refund but rejected due to the rules & policy as both Agoda and Somerset said. If the booking term is pay later and free cancellation, I will have no problem to cancel whole booking and re-book again. Seems both Agoda and Somerset doesn't have the flexible way to resolve the issue. Chose to said is rules, cannot be amend.

    Reviewed December 26, 2016

    See room deals

    Dear Felicia, We apologize inconvenience caused during your stay. Best regards, Somerset Vientiane Keisuke Kiyota

    Responded April 04, 2017
    Somerset Vientiane Serviced Residence
    7.6
    Very good
    Jason from United States
    Couple
    1 Bedroom Executive
    Stayed 4 nights in January 2019

    Quaint, better than expected”

    This place was nice. The staff was friendly and cute in their attempts to give us info despite not the best English. The apartment was nicer than the pictures. Vientiane is kinda boring, but we were glad to have a nice room to hole up in.

    Reviewed February 07, 2019

    See room deals

    Dear Jason, Thank you for your comment and shring your experience. We will continue to implement English training class to our staff to improve communication skills. Again thank you for choosing Somerset Vientiane. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

    Responded February 08, 2019
    Somerset Vientiane Serviced Residence
    7.3
    Very good
    Fabian from United States
    Family with young children
    1 Bedroom Deluxe
    Stayed 7 nights in October 2015

    Good value, minor issue”

    Location, room size, value

    We had a good stay in one of the apartments. My wife and i traveled with our 2 year old baby and the hotel had a crib for us. The apartment is a good size, plenty of storage room and closet space. The hotel is located within walking distance of temples, restaurants and city center. Also just a 10 minute drive to the airport. The hotel pool is nice and has a small kiddie pool. They also have a nice tennis court. The only minor problems were the internet, very slow in our room. Many times did not work at all. The staff is helpful but unfortunately don't speak much English. So asking advise for a restaurant or getting directions is extremely difficult. Also the AC in the room was a bit loud but not enough for us to complain about it. Overall the positives outweigh the negatives and its in my opinion a good value. I would stay again if i ever go back to Vietiane.

    Reviewed October 12, 2015

    See room deals

    10.0
    Exceptional
    Muhamad from Malaysia
    Business traveler
    Studio Premier
    Stayed 13 nights in November 2018

    Satisfaction!”

    I stayed here for more than a week (9 days). For service apartment it give you such an amazing experience which you just can say there and feel at home. The facilities are very good, they have laundry section which you can use for free and it located just nearby the pool and gym that you can spend your time waiting for your laundry there. there is a market which open on Monday and Thursday and also mini mart if you need things to cook. For business and family traveler I recommend this hotel for you.

    Reviewed December 04, 2018

    See room deals

    Dear Muhamad, First of all, thank you for choosing Somerset Vientiane. Second, thank you for your valuable comment. We are very delight to hear that you enjoyed staying at Somerset Vientiane. All of our staffs are looking forward seeing you again at Somerset Vientiane. Again, thank you for choosing Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

    Responded December 05, 2018
    Somerset Vientiane Serviced Residence
    9.6
    Exceptional
    Stephen from United States
    Family with young children
    Studio Premier Apartment
    Stayed 2 nights in February 2018

    Exceptional”

    Nicest place in Vientiane!

    Reviewed February 21, 2018

    See room deals

    Dear Stephen, Thank you for your comment. Our guest's comment is always important for us. Best reagrds, Somerset Vientiane Keisuke Kiyota

    Responded February 26, 2018
    Somerset Vientiane Serviced Residence
    9.2
    Exceptional
    Joanne
    Couple
    Studio Executive
    Stayed 3 nights in January 2019

    Laos Holiday”

    The apartment was well appointed, the staff and services were average, it appeared the more we spent on accommodation the less customer services we received. There was not porter services and we felt as we were short term customers, it was almost frowned on as we were processed without any personal connection to our stay

    Reviewed January 13, 2019

    See room deals

    Dear Joanne, Thank you for your comment. We will take into consider your comment to our future studies. Again, thank you for sharing your experience and thank you for choosing Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

    Responded January 14, 2019
    Somerset Vientiane Serviced Residence
    9.6
    Exceptional
    ALISA from Thailand
    Family with young children
    Studio Executive
    Stayed 2 nights in February 2016

    One of the Best Choices in Vientiane”

    Clean. Comfortable. Location is okay. Shops, restaurants, and the Mekhong River are not too far away. The big swimming pool and laundry room are a big plus. Families with small children will appreciate the big refrigerator and microwave oven in the room. There is a small kitchenette with a stove, along with dishware and silverware. Pretty good internet connection. The hotel offers free airport shuttle. The staff were pleasant and helpful to us. Checking in and out was a breeze.

    Reviewed February 23, 2016

    See room deals

    Dear Alisa, Thank you for your comment. We have free shuttle bus service between Somerset Vientiane and Wattay Vientiane Airport. For using this free airport shuttle bus service, at least one day advanced booking is required. Also, we have daily free shuttle bus service between Vientiane City Center Fountain and and Somerset Vientiane. Plus, we have shuttle bus service to supermarket in Vientiane three times per week. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

    Responded April 19, 2017
    Somerset Vientiane Serviced Residence
    4.8
    Antoine from Thailand
    Business traveler
    1 Bedroom Deluxe
    Stayed 2 nights in February 2019

    Real service issue for an international brand”

    I used this place many times in the past for my stays in Vientiane, and service has never been their strong point, but it was this time poorer than ever. I am a regular customer of this place and requested a quiet room, back facing, as we were coming with a small baby. We were assigned the worst and noisiest room of the property, on ground floor with windows directly on the car park, facing main street. I asked for a change and the staff was totally unhelpful, while the property was clearly not full. After a very long wait I requested to call management who just asked us to pay more if we wanted to change rooms. In addition the place starts to show its age, has a serious mosquitoes and maintenance issues (shower either too hot or too cold, insufficient AC in the bedroom There are now more and more options in Vientiane, including Crowne Plaza just opposite, i will not return.

    Reviewed March 13, 2019

    See room deals

    Dear Antoine, Thank you for your comment. Currently, our back side room is fully booking situation due to high demand. Moreover, back side room is under waiting list situation. We are trying to offer our guest's room preferences, but due to subject to availability we are unable to offer those rooms. Please kindly understand. As we checked airconditoning and hot shower, it was working properly. Plus, we call external pest control company to fogging once a week and during winter season we use them to fogging two times per week to reduce risk of mosquitoes. Thank you for choosing Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

    Responded March 15, 2019
    Somerset Vientiane Serviced Residence
    7.6
    Very good
    Philip from United States
    Couple
    Studio Premier Apartment
    Stayed 2 nights in June 2016

    Mostly Good, A Few Issues”

    The rooms here are large and the pool is clean. The cleanliness is satisfactory, but we booked our room over a month in advance and requested a non-smoking room because we don't like the smell and I have asthma. The day before we arived they emailed to say no non-smoking rooms were available. The room we had was better than other smoking rooms I have had stayed in, but still had a faint smokey smell. Something in the environment bothered my asthma a little, but I'm not sure if it's related to the smell. The Internet is much faster than I expected, so this is good. The pool is nice and enjoyable, I like it, but be careful around the light fixtures because there rusty sharp metal things sticking out of them - I scratched my hand on one but didn't bleed. The housekeeping is attentive, but the front desk doesn't communicate with them much. If you need something in your room call them directly rather than mentioning it at the counter or you might be waiting a while. Make sure you have everything you need in the room for the night (toilet paper, toiletries, etc) Before housekeeping goes home. For some reason they only gave us toiletries for one guest instead of two, and I had to wait until the next morning to brush my teeth because they couldn't get into the supply area. The staff are friendly. They will pick you up at the airport but you have to contact the property directly to schedule more than a day in advance. The international support desk will just tell you that the property doesn't do airport transfers which is incorrect. We wanted to check out at 2:00 pm but they have a strict no late check out policy, where we had to pay half a day's room rate for two hours. We paid it and stayed until 5:00 instead. Finally, the property does not accept credit card payments in the local currency. This is a bit suspicious because many places in Vientaine refuse anything but USD. My bill was close to Agoda's quote, but be careful in this area when using credit cards, most of

    Reviewed June 25, 2016

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    Dear Philip, First of all, thank you for choosing Somerset Vientiane. Second, we apologize that you experienced inconvenience caused during your stay. In this year, we are planning to refurbish our swimming pool. Currently, we are renovating tennis court. Also, now we are launching staff training continuously to all of our staffs including Guest Service staff and Housekeeping staffs. We will consider your comments to reflect to upgrade our facility and service in the future. Our guest's comment is always important for us. Thank you very much for your comments. Best regards, Somerset Vientiane Keisuke Kiyota

    Responded April 19, 2017
    Somerset Vientiane Serviced Residence
    8.0
    Excellent
    Sophana from Thailand
    Business traveler
    Studio Premier
    Stayed 2 nights in January 2017

    Good Location, big room.”

    Location is OK. Easy to go to both city side and airport. But not much food around the hotel. Room is quite big. Toilet is separated from bath area. Wifi available, but not strong signal. BF is not worth to.

    Reviewed June 16, 2017

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    Dear Sophana, Thank you for staying at Somerset Vientiane. Also, thank you for your comment. Recently, one of the restaurant, cafe, and mini mart opened backside of our building. Also, starting fromnext month, we are upgrading our internet system. For breakfast, we apologize that we could not fulfill your satisfaction due to limited breakfast area. We will consider for furture development. Again, thank you for your comment. Best regards, Somerset Vientiane Keisuke Kiyota

    Responded June 16, 2017
    Somerset Vientiane Serviced Residence
    10.0
    Exceptional
    Stephen from United States
    Family with young children
    Studio Executive
    Stayed 4 nights in July 2016

    Very nice. ”

    This hotel/apartment complex is very well taken care of and is a perfect place to relax and 'get away'. The staff are great as is the pool, lounge, fitness room, tennis court, etc... Just a really nice place. Would recommend it.

    Reviewed August 05, 2016

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    Dear Stephen, Thank you very much for your comment. We are pleased to hear that you enjoy staying with us. All of our staffs are waiting for you to meet again at Somerset Vientiane. Somerset Vientiane Keisuke Kiyota

    Responded April 19, 2017
    Somerset Vientiane Serviced Residence
    6.0
    Iwan from Indonesia
    Business traveler
    Studio Executive
    Stayed 2 nights in December 2016

    Big clean room with fast WiFi ”

    There is a free washing and drying machine! But there's no entertainment in the residents lounge. In Somerset Hanoi, there's a PS.

    Reviewed December 19, 2016

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    Dear Iwan, Thank you for your comment. We will consider about entertainment of our Lounge. We really appreciate your comment. Best regards, Somerset Vientiane Keisuke Kiyota

    Responded April 04, 2017
    Somerset Vientiane Serviced Residence
    9.6
    Exceptional
    Bernice from Singapore
    Group
    Studio Executive
    Stayed 1 night in December 2016

    Pleasant stay”

    Clean rooms and exceptional service

    Reviewed September 16, 2017

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    Dear Bernice, Thank you very much for your comment. We are delight that we could meet with your satisfaction. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

    Responded September 18, 2017
    Somerset Vientiane Serviced Residence
    8.8
    Excellent
    Rebecca from United States
    Business traveler
    Studio Premier
    Stayed 3 nights in May 2017

    Nice and clean condotel”

    Nice, large clean rooms with LOTS of storage; friendly staff. Loved the kitchette --Very handy as no restaurants in-house or nearby. Only available meal was So-so buffet breakfast.

    Reviewed June 02, 2017

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    Dear Ms. Rebecca, Thank you for choosing Somerset Vientiane. Also, thank you for your comment. Unfortunately, due to limited area, we do not have restaurant in our property. However, recently in our backside of the building next to the garden, a restaurant opened inside the same block area. This restaurant open between 11:00am until 20:00pm. In addition, across from our building which is across from the road, there is one Chinese Restaurant available. We apologize inconvenience caused. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane

    Responded June 02, 2017
    Somerset Vientiane Serviced Residence
    7.2
    Very good
    Sophana from Thailand
    Business traveler
    Studio Premier
    Stayed 1 night in December 2017

    Good location, Fair Brakfast”

    Location in the city, but nothing much around. Not far from the airport. Room is quite big. But I don't like Suite room. Have to pay expensive BF, but normal taste.

    Reviewed January 18, 2018

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    Dear Sophana, Thank you for your review and comment. In these days, there are more and more restaurants and bars are east part of Makong river bank area. To access this area, it takes only a few minutes from Somerset Vientiane. Also, we provide daily complimentary shuttle bus service between Somerset Vientiane and City Center. Again thank you for choosing Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

    Responded January 18, 2018
    Somerset Vientiane Serviced Residence
    9.6
    Exceptional
    MAH from Laos
    Business traveler
    Studio Premier
    Stayed 2 nights in August 2020

    Great”

    Good price & great hotel staff

    Reviewed December 07, 2020

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    Dear MAH, Thank you very much for your review. Our guest's review is very important for us. We are looking forward seeing you again at Somerset Vientiane. Best regards, Somerset Vientiane Keisuke Kiyota

    Responded December 07, 2020
    Somerset Vientiane Serviced Residence
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