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Very good7.9
Based on68reviews
Somerset Vientiane Serviced Residence
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7.7 Very good location
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7.7Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Air conditioning

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1 Bedroom Executive
  • City view
  • 76.5 sq.m.
  • 1 king bed
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Studio Premier
  • City view
  • 57 sq.m.
  • 1 king bed
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1 Bedroom Deluxe
  • City view
  • 72 sq.m.
  • 1 king bed
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Studio Executive
  • City view
  • 46 sq.m.
  • 1 double bed
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2 Bedroom Executive
  • City view
  • 118 sq.m.
  • 2 double beds
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1 Bedroom Premier
  • City view
  • 96 sq.m.
  • 1 double bed
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Nearest essentials

  • Airports
    • 3.6 km
    • Wattay International Airport (VTE)
    • 68 km
    • Udon Thani International Airport (UTH)
  • Bus and rail stations
    • 1.5 km
    • Northern Bus Station
    • 2 km
    • Vientiane Bus Station
  • Hospital or clinic
    • 1.4 km
    • Si Chiang Mai Hospital
  • Pharmacy
    • 600 meters
    • Sokdy Pharmacy
  • Convenience store
    • 550 meters
    • M-Point Mart
  • Cash withdrawal
    • 350 meters
    • ATM

More about Somerset Vientiane Serviced Residence

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Verified traveler reviews

Agoda Reviews (68)
Booking.com Reviews (59)

7.0

Filter by traveler type
Very good
  • Cleanliness 8.5
  • Facilities 8.0
  • Location 7.7
  • Room comfort and quality 8.2
  • Service 8.1
  • Value for money 8.0
Very good
  • Cleanliness 8.1
  • Facilities 7.1
  • Location 7.5
  • Room comfort and quality 8.4
  • Service 7.3
  • Value for money 7.6
Excellent
  • Cleanliness 9.4
  • Facilities 8.4
  • Location 8.2
  • Room comfort and quality 9.3
  • Service 8.5
  • Value for money 8.6
Very good
  • Cleanliness 8.3
  • Facilities 8.0
  • Location 7.0
  • Room comfort and quality 8.0
  • Service 8.4
  • Value for money 7.7
Excellent
based on 10 reviews
  • Cleanliness 8.4
  • Facilities 9.3
  • Location 8.6
  • Room comfort and quality 7.0
  • Service 8.4
  • Value for money 8.6
Very good
based on 5 reviews
  • Cleanliness 8.4
  • Facilities 8.0
  • Location 7.2
  • Room comfort and quality 7.0
  • Service 7.2
  • Value for money 7.6
Excellent
based on 5 reviews
  • Cleanliness 9.2
  • Facilities 10.0
  • Location 7.6
  • Room comfort and quality 9.0
  • Service 9.2
  • Value for money 8.4
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Room type
  • 1 Bedroom Deluxe
  • 1 Bedroom Executive
  • Studio Executive
  • Studio Premier
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Showing 61 verified reviews
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8.8
Ashley from Malaysia
Family with teens
Studio Premier
Stayed 3 nights in January 2017
Family trip”
Great location!
Reviewed May 09, 2017
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10.0
Elena from Russia
Family with young children
Studio Executive
Stayed 1 night in April 2017
The best place”
I highly recommend this hotel if you are family with kids.
Reviewed April 25, 2017
Dear Elena, Thank you very much for your comment. We really appreciate your comment. Our guest's satisfaction is our priority issue. Best regards, Somerset Vientiane Keisuke Kiyota
Responded April 25, 2017
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Somerset Vientiane Serviced Residence
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7.2
david from United States
Business traveler
Studio Executive
Stayed 11 nights in July 2016
Facilities but not so much”
breakfast included - but it is not really all that tennis court on site - but being fully renovated (look forward to future) gym is available - the equipment is quite old and needs replacement maintenance the pool - larger than necessary, but fine. restaurant on site - none
Reviewed April 13, 2017
Dear David, First of all, thank you for choosing Somerset Vientiane. Also, thank you for your comment. In this year, we are replacing some gym equipment. Also, in July, 2017 we are planning to refurbish swimming pool. Best regards, Somerset Vientiane Keisuke Kiyota
Responded April 18, 2017
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9.6
Tor from Norway
Couple
Studio Premier
Stayed 2 nights in February 2017
An excellent place 10 mins walk from downtown area”
An excellent apartment with all facilities Seperate shower & toilet. Nice pool. Tenmis court under renovation.
Reviewed February 20, 2017
Dear Tor, Thank you for your comment. We apologize that our tennis court is currently renovation works. We are looking forward seeing you at Somerset Vientiane again. Best regards, Somerset Vientiane Keisuke Kiyota
Responded April 04, 2017
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6.4
Thai from Malaysia
Couple
Studio Executive
Stayed 3 nights in February 2017
Good”
Staff is not very conversant in English. A few room service calls were not attended to. Suspect the staff didnt understand the requirements but simply replied yes!!!
Reviewed February 11, 2017
Dear Thai, We apologize that our staff had communication difficulties. Currently, we are implementing training courses including English training class. We expect that our staff's communication skills will go up soon. Best regards, Somerset Vientiane Keisuke Kiyota
Responded April 04, 2017
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8.0
FRANCIS from Belgium
Couple
Studio Premier
Stayed 2 nights in February 2017
Nice apartment, but a bit far from city center”
This residence hotel offers small apartment equipped with kitchen, living room and balcony. We booked a “Studio Premier”. 85€/night. The building and the rooms are new, clean and well equipped. I like the separate toilet and bathroom. The staff is friendly, responsive and helpful. The place offers a good value for the price. The only small issue is that it is about 30 mins walk to the city center and going to Vientiane city center with the car became a real nightmare when you want to park it.
Reviewed February 09, 2017
Dear Francis, Thank you for your comment. Our location is not located at City center. However, it takes around 7 minutes by walk to Mekong River Bank where is currently developing and many brand new restaurants exists. Also, we have free shuttle bus service from / to City center daily. In addition, we have free shuttle bus service to supermarket and shopping center in Vientiane three times per week. Somerset Vientiane Keisuke Kiyota
Responded April 04, 2017
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6.0
chong from Singapore
Business traveler
Studio Executive
Stayed 2 nights in December 2016
Mosquito infested”
They need to seriously look into the mosquito problem at their property.... cockroach in my toilet too
Reviewed February 03, 2017
Dear Chong, First of all, we apologize about mosquito matters. Previously, external termite company could not perform enough performance for termite. However, we had been changed the termite company recently. In these days, the number of mosquitoes were reduced. At last, we apologize inconvenience caused during your stay. Best regards, Somerset Vientiane Keisuke Kiyota
Responded April 04, 2017
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3.6
Billy from Singapore
Business traveler
Studio Premier
Stayed 6 nights in January 2017
Need improvement ”
See above
Reviewed January 29, 2017
Dear Billy, Thank you for your comment. Guest's comment is always valuable for us. Best regards, Somerset Vientiane Keisuke Kiyota
Responded April 04, 2017
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5.6
Adam from Canada
Couple
Studio Premier
Stayed 4 nights in December 2016
Expected more for my money ”
First time in laos , I guess hotels in Laos are a bit run down and your money doesn't go as far. I expected more . Room was dated, and felt dingey. Breakfast was a joke . Literally a joke . Worst breakfast I've ever had at a "hotel". Pool was nice , only partial sun at pool. I would not stay again. Did not feel warm welcome etc
Reviewed January 03, 2017
Dear Adam, First of all, we apologize that we could not match your satisfaction. Our breakfast is Continental breakfast instead of American breakfast due to limited breakfast service area. However, recently we increased three food items. Also, we upgraded egg selection menus. We are willing to upgrade our service and facilities, so our guest's comment is always important for us. Best regards, Somerset Vientiane. Keisuke Kiyota
Responded April 04, 2017
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7.6
Felicia from Singapore
Group
Studio Premier
Stayed 2 nights in December 2016
Revamped Hotel”
The hotel has revamped quite recently, cosy and clean room. I had accidently selected on extra bed which was being charged, requested for refund but rejected due to the rules & policy as both Agoda and Somerset said. If the booking term is pay later and free cancellation, I will have no problem to cancel whole booking and re-book again. Seems both Agoda and Somerset doesn't have the flexible way to resolve the issue. Chose to said is rules, cannot be amend.
Reviewed December 26, 2016
Dear Felicia, We apologize inconvenience caused during your stay. Best regards, Somerset Vientiane Keisuke Kiyota
Responded April 04, 2017
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