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Somerset West Lake Serviced Residences
Somerset West Lake Serviced Residences
Somerset West Lake Serviced Residences
Somerset West Lake Serviced Residences
Somerset West Lake Serviced Residences
Somerset West Lake Serviced Residences
Somerset West Lake Serviced Residences

Removed from saved list

7.9

Very good

917 reviews

917 reviews

Housekeeping13
View12
Swimming Pool2

Very nice place to stay.

Tyler
- Feb 20, 2022
See map

7.5

Very good

Location rating score

Very good location - 2.23 kilometers from city center
Parking
FREE
Popular landmarks
Presidential Palace Historical Site 1.5 km
Ho Chi Minh Mausoleum 1.7 km
One Pillar Pagoda 1.8 km
Vietnam Museum of Ethnology 2.2 km
Vietnam Military History Museum 2.4 km
Temple of Literature & National University 2.4 km
Old Quarter 3.3 km
Hoa Lo Prison 3.4 km
St. Joseph's Cathedral 3.4 km
Vietnamese Women's Museum 4.0 km
Nearby landmarks
Unik mart Thuỵ Khuê 260 m
Bãi đỗ xe ngoài trời 510 m
Bể Bơi Khăn Quàng Đỏ 570 m
Bệnh viện Đa khoa Quốc tế Thu Cúc 660 m
Machinco Building - MDRI 730 m
Quan Ngua Sports Complex 760 m
Benh Vien Lao Va Cac Benh Phoi Trung Uong 760 m
Embassy of Venezuela 780 m
Huu Tiep Lake and the Downed B-52 850 m
Botanical Gardens (Vuon Bach Thao) 880 m

Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam, - See map

In addition to the standard of Ascott Cares, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Ba Dinh District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Excellent view

Free Wi-Fi in all rooms!

Currency exchange

Ascott Cares

Our Commitment to Wellness, Cleanliness and Sustainability

Staff Vaccination
Hygiene Plus
Wellness
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Pets allowed

Swimming pool [outdoor]

Hot tub

Shuttle service

Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Hanoi every 14 minutes on Agoda.com
Value for money8.1
Distance to city center4 km
Location rating7.5
Nearest airportGia Lam Airport (NULL)
Distance to airport7.1 km

Rooms available at Somerset West Lake Serviced Residences

Very good
Room comfort & quality

7.9

3-Bedroom Executive
...
  • Room size: 112 m²/1206 ft²
  • Street view
  • 1 king bed & 1 queen bed & ...
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2 Bedroom Executive
...
  • Room size: 87 m²/936 ft²
  • Lake view
  • 1 king bed and 1 single bed
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1 Bedroom Deluxe
...
  • Room size: 54 m²/581 ft²
  • Lake view
  • 1 double bed
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Studio Executive
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 1 king bed
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2-Bedroom Premier
...
  • Room size: 95 m²/1023 ft²
  • City view
  • 1 king bed & 1 queen bed
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2-Bedroom Deluxe
...
  • Room size: 77 m²/829 ft²
  • City view
  • 1 king bed & 1 queen bed
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Studio Premier
...
  • Room size: 40 m²/431 ft²
  • Lake view
  • 1 king bed
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3-Bedroom Deluxe
...
  • Room size: 92 m²/990 ft²
  • Balcony/terrace
  • 1 sofa bed and 1 king bed a...
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Double Executive
...
  • Balcony/terrace
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Deluxe Room, 2 Bedrooms
...
  • Room size: 77 m²/829 ft²
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Frequently asked questions

What time is check-in and check-out at Somerset West Lake Serviced Residences?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Somerset West Lake Serviced Residences?

Somerset West Lake Serviced Residences is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 851000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Somerset West Lake Serviced Residences also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Somerset West Lake Serviced Residences has a car park right on site for maximum convenience. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Somerset West Lake Serviced Residences?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Somerset West Lake Serviced Residences. Adults can enjoy breakfast offered with an additional charge of 200000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Somerset West Lake Serviced Residences?

Somerset West Lake Serviced Residences features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Somerset West Lake Serviced Residences?

Large events and gatherings such as private events and engagements can be hosted at Somerset West Lake Serviced Residences. Small or intimate events like entertainment events and honeymoons can also be accomodated. Services for in-house catering, in-house planning, event decoration and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Somerset West Lake Serviced Residences?

An extensive range of facilities and services including projector or LED display and free Wi-Fi is available to help your business meeting or event a successful one.

What is the smoking policy at Somerset West Lake Serviced Residences?

Somerset West Lake Serviced Residences does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Somerset West Lake Serviced Residences?

Restaurants including Potomac Cruise - Restaurant & Coffee, Takomaru and Daikon Foods are popular in Somerset West Lake Serviced Residences’s neighborhood which is known as Ba Dinh District.

What popular shopping places are close to Somerset West Lake Serviced Residences?

Located in the Ba Dinh District area, Somerset West Lake Serviced Residences is close to great shopping choices like Lotte Center Hanoi, Lotte Department Store and Tohe Style.

What are popular attractions near Somerset West Lake Serviced Residences?

Guests at Somerset West Lake Serviced Residences can easily visit Ho Chi Minh Mausoleum, Presidential Palace Historical Site and Vietnam Military History Museum located in the Ba Dinh District area.

What popular natural sightseeing spots are close to Somerset West Lake Serviced Residences?

Somerset West Lake Serviced Residences is located in the Ba Dinh District area, which is famous for natural sightseeing destinations such as Cây ngọc lan.

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See map

Explore the neighborhood

What people love about Somerset West Lake Serviced Residences

  • 8.4

    Excellent

    "Very nice place to stay."

    Tyler

    |

    February 20, 2022

  • 8.4

    Excellent
    Staff 

    "Friendly staff, nice facilities, good location."

    Tyler

    |

    February 20, 2022

  • 8.4

    Excellent

    "Apartment style rooms are a bonus."

    Tyler

    |

    February 20, 2022

Overall rating:

7.9

Very good
917 reviews
Cleanliness
8.2
Facilities
7.8
Location
7.5
Read all reviews >
What travelers say they love:
I stay here every summer and I will again next year!
Roderick from China
Family with young children
More about Somerset West Lake Serviced Residences

More about Somerset West Lake Serviced Residences

Somerset West Lake Serviced Residences

Whatever your reason for visiting Hanoi, Somerset West Lake Serviced Residences is the perfect venue for an exhilarating and exciting break away. The true local flavors and culture of Hanoi are yours with a stay at Somerset West Lake Serviced Residences, located just 3.3 km from the famous Old Quarter.
Take advantage of a wealth of unrivaled services and amenities at Somerset West Lake Serviced Residences. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Hanoi can be assisted with taxi and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out and luggage storage. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the laundromat, dry cleaning service and laundry service offered at Somerset West Lake Serviced Residences.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Somerset West Lake Serviced Residences offer more than one layout option, including rooms that have separate living room and balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Somerset West Lake Serviced Residences, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
If you like to eat in the privacy of your room, Somerset West Lake Serviced Residences can arrange to have groceries delivered to your doorstep.
Throughout the day, you can enjoy the activities offered at Somerset West Lake Serviced Residences. Warm up at the end of the day with a visit to the hot tub. The many offerings at Somerset West Lake Serviced Residences ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
Test your skills! Get competitive with your travel group or other guests, at the hotel's yoga room. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


Around the property

Venture outside the hotel and explore Hanoi. Learn about the city's art history with a day at Vietnam Museum of Ethnology located 2.2 km away, where you can see collections by famous artists.

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Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Breakfast

33 mentions

Swimming Pool

23 mentions

Housekeeping

19 mentions

View

10 mentions

Languages spoken

  • English
  • Japanese
  • Korean
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Pool facilities
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids facilities
  • Kids safety features
  • Playground
  • Swimming pool [kids]

Access

  • Allergy-free rooms
  • Cat-friendly
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Dog-friendly
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet facilities
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Additional bathroom
  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Cleaning products
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily newspaper
  • Desk
  • DVD/CD player
  • Executive lounge access
  • Extra long bed
  • Fan
  • First aid kit
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Full kitchen
  • Hair dryer
  • High chair
  • High floor
  • Individual air conditioning
  • In-room safe box
  • Interconnecting room(s) available
  • Ironing facilities
  • Kitchenette
  • Kitchenware
  • Linens
  • Locker
  • Microwave
  • Mini bar
  • Mirror
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate dining area
  • Separate living room
  • Sewing kit
  • Shoeshine kit
  • Shower
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Umbrella
  • Wake-up service
  • Washing machine
  • Wi-Fi [free]
  • Wooden/parqueted flooring
Food and dining
Restaurants on site

Restaurant

  • Menu: Buffet, A-la-carte
Location
No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam,
Very good
Location

7.5

Airports

  • Gia Lam Airport (NULL)
    7.1 km 24 min drive
  • Noi Bai International Airport (HAN)
    19.5 km 28 min drive

Public transportation

  • Hanoi Railway Station
    3.1 km

Hospital or clinic

  • Bệnh viện Đa khoa Quốc tế Thu Cúc
    660 m

Shopping

  • Night Market
    3.1 km

Convenience store

  • Vinmart
    1.3 km 9 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Presidential Palace Historical Site
    1.5 km
  • Ho Chi Minh Mausoleum
    1.7 km
  • One Pillar Pagoda
    1.8 km
  • Vietnam Museum of Ethnology
    2.2 km
  • Vietnam Military History Museum
    2.4 km
  • Temple of Literature & National University
    2.4 km
  • Old Quarter
    3.3 km
  • Hoa Lo Prison
    3.4 km
  • St. Joseph's Cathedral
    3.4 km
  • Vietnamese Women's Museum
    4.0 km

Nearby landmarks

  • Unik mart Thuỵ Khuê
    260 m
  • Bãi đỗ xe ngoài trời
    510 m
  • Bể Bơi Khăn Quàng Đỏ
    570 m
  • Bệnh viện Đa khoa Quốc tế Thu Cúc
    660 m
  • Machinco Building - MDRI
    730 m
  • Quan Ngua Sports Complex
    760 m
  • Benh Vien Lao Va Cac Benh Phoi Trung Uong
    760 m
  • Embassy of Venezuela
    780 m
  • Huu Tiep Lake and the Downed B-52
    850 m
  • Botanical Gardens (Vuon Bach Thao)
    880 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
  • Guests traveling from high-risk areas have to self-isolate for 7 days.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee851000 VND
  • Distance from city center4 km
  • Travel time to airport (minutes)35

Extras

  • Breakfast charge (unless included in room price)200000 VND
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Non-smoking rooms/floorsYes
  • Number of floors8
  • Number of restaurants1
  • Number of rooms 90
  • Year property opened1997
  • Most recent renovation2007
Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Guests traveling from high-risk areas have to self-isolate for 7 days.

Reviews of Somerset West Lake Serviced Residences from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.2
Facilities7.8
Location7.5
Room comfort and quality7.9
Service8.3
Value for money8.1
High score for Hanoi
Rating
9+ Exceptional (105)
8-9 Excellent (100)
7-8 Very Good (167)
6-7 Good (67)
<6 Below Expectation (81)
Time of the year
Mar - May (121)
Jun - Aug (132)
Sep - Nov (169)
Dec - Feb (98)
All guests (767)
All room types
All languages

Show reviews that mention 

Showing 520 verified guest comments
12345
9.7
Exceptional
Mai from Vietnam
Couple
Studio Executive
Stayed 1 night in July 2015

Enjoyed our stay”

Fully furnished room, cleanliness, helpful staff

Overall we enjoyed our stay in Somerset West Lake since we were expecting a fully furnished studio and they provided a nice room with everything you need for a small family. Besides, the receptionists are quite helpful in finding and returning my forgotten stuffs in fhe room. The only matter made us disappointed is the view. It is advertised on Agoda that the apartment will have lake view, that's why we decided to book! However, when we arrived, they gave us the apartment on ground floor with definitely no view at all. We had to request to arrange for us another unit on upper floors with proper view as stated in the room description but they can only give us the one on 2nd floor (on top of the one on the ground) and it still turned out to have only view to trees and their pool!!! If anyone like to have view, I would recommend to make sure that your apartment is located on higher floor, or choose the 1-bdr unit instead since it has balcony and direct view to the lake.

Reviewed July 20, 2015

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9.0
Exceptional
Chee from Singapore
Business traveler
Studio Premier
Stayed 2 nights in July 2009

about Somerset Westlake”

Clean, big room and well managed.

We had a marvelous stay in Hanoi at the Somerset West Lake. Wonderful design with very good service. Spacious room with great view of West Lake for two person. it is very reasonably priced too for a hotel of this quality. My only qualm was that there are no other restaurant near the hotel.

Reviewed August 12, 2009

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9.7
Exceptional
Gael from France
Family with young children
Studio Premier
Stayed 1 night in April 2011

Nice Appartment residence where you feel at homeGa”

garden and swimming pool

i have been in a couple of hotels in vietnam from low range to upper class. somerset west lake is a nice one : competitive in terms of rates and with human size so you feel at home. appartments are clean, hotel is quiet, staffs helpful. worth to stay if you want quiet time in hanoi. note that west lake is just behind the hotel : you have a view on it from the garden and the swimming pool

Reviewed April 25, 2011

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9.7
Exceptional
Gael from France
Family with young children
Studio Premier
Stayed 1 night in April 2011

Quiet appartment hotel with nice garden”

Garden with swimming pool

i have been in a couple of hotels in hanoi. i did tried this one because of the location - i needed to be close to the west lake. it is actually a serviced appartment residence with nice rooms. what makes this hotel nice is the human size, good service from staffs who were nice and willing to help, the garden that is quiet and where it is nice to take breakfast in the morning or to seat in front of the swimming pool. rooms themselves are spacious and convenient.

Reviewed April 25, 2011

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8.8
Excellent
Adrian from United Kingdom
Family with young children
2 Bedroom Executive
Stayed 14 nights in October 2017

I very seldom review places...”

...but am extremely positive about the Somerset. As a western person who spends a lot of time in Hanoi with my young family it stood out vs alternatives by the fact that you feel removed from the chaos of the city by virtue of overlooking the West Lake, and even more so by the staff who are charming and very effective. In particular our maid service was excellent. It wasn’t just that the lady cleaned our place extremely well daily. She also folded our laundry and put away our dishes etc. I’d recommend this place and will stay there whenever I go back to Hanoi.

Reviewed October 28, 2017

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Thank you for your compliments of our staffs with special mention to our maid. It is great to have you stay with us. We look forward to welcoming you again.

Responded October 30, 2017
Somerset West Lake Serviced Residences
9.0
Exceptional
ANH from Vietnam
Family with young children
Studio Executive
Stayed 14 nights in July 2014

Great value for 5 star service ”

Room type, lake view, hotel facility

This is our second time in this hotel. We book an executive studio with lake view, which has siting area separated from bedroom, a fully equiped with small kitchen and washing machine. The whole studio is spacious, new and with a balcony looking to the West Lake. The place is very clean and confortable so we did feel at home rather than in a hotel. Breakfasts are quite generous with great choice of hot foods and salads. My little son enjoyed the smimming pool where we enjoyed the small but nice gym. One can also jog along the lake road in the morning, which is just in the back gate of the hotel. The hotel is about 3-4 km from the city center but one can get there by taxi easily and quite cheap. Srongly recommended for families and for a relatively long stay (a week or more). We would come again to this hotel next time in Hanoi.

Reviewed August 16, 2014

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9.0
Exceptional
Mykola from Ukraine
Couple
Studio Premier
Stayed 5 nights in April 2012

Comfortable hotel with attentive staff”

You can apply for a Ha Long Bay travel directly at the reception!

hotel is located near the west lake of hanoi city - every room has a view on the lake. on the ground floor there are a pool and gym. the breakfast is generally good, but only two options were available - vietnamese and western. i recommend first one. there are not many spots to see around the hotel, however, you can get a city taxi at the lobby at any time you need. taxi accepts credit cards! the staff speaks english well, room clean and comfortable - a bath, washing machine, fridge, conditioner, iron, oven - you can even cook by yourself!

Reviewed May 15, 2012

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8.3
Excellent
Everdina from Netherlands
Business traveler
Studio Executive
Stayed 4 nights in September 2012

clean hotel with pleasant atmosphere for business ”

cosy appartments

Every time I come in Ha noi I go to Somerset Westlake hotel. First and most important reason is that it is at walking distance of my working location there, and that is quite an advantage in busy Hanoi. However, there are numerous other advantages to return to this hotel: appartments are very clean (in the many times I went there, I never found a single cockroach) and offer independence (own washing machine, possibility to cook (though I never do that: too much good food to be found at short distance), good couch, television, music player); it has a clean swimming pool and a gym (though not too fancy); and a lovely view on Westlake. Since rooms are directed towards Westlake, they are also located relatively quietly (not too much traffic on the small road in between hotel and West Lake). Food of the hotel is OK, but better food can be found elsewhere.

Reviewed September 18, 2012

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9.6
Exceptional
Jared from Singapore
Business traveler
Studio Premier
Stayed 4 nights in January 2017

Good for Business Travelers”

Somerset West Lake Serviced Residences is clean, well furnished and very comfortable. The staff were very professional, friendly and helpful.

Reviewed February 05, 2017

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Thank you for sharing your stay experience. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.

Responded May 18, 2017
Somerset West Lake Serviced Residences
10.0
Exceptional
Benchaporn from Thailand
Business traveler
Studio Premier
Stayed 1 night in August 2010

satisfy”

Pricing, Location and Facility are excellent
no shower cap

Unexpectable that I can find the hotel which good price but the location and facility are excellent. No need to waste time to find other hotel in Honoi for my next trip, I will be back to Somerset West Lake Hotel for sure.

Reviewed August 07, 2010

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8.0
Excellent
Tanaporn from Thailand
Business traveler
Studio Premier
Stayed 2 nights in October 2010

Private and nice”

Professional
none

hese internationally managed accommodations with personalized services and extensive facilities are centrally located to make your business travel, weekend retreat or extended stay convenient and enjoyable. Surrounded by the largest concentration of commerce and business, the residence is ideal corporate housing for the expatriate on project assignment or relocation. You can stroll at your leisure to the many restaurants, entertainment areas and city attractions located outside the residence. There is a convention center, child education center and a shopping mall on the lower floors. Being the tallest tower, each residence offers panoramic views of the city. Enjoy the rich culture of Hanoi while living in a spacious and comfortable private apartment with the luxurious services and facilities that you desire.For your reservation at Somerset Grand Hanoi, please select the dates of your stay and complete our secure online booking form

Reviewed November 20, 2010

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8.7
Excellent
Soo from South Korea
Business traveler
Studio Executive
Stayed 4 nights in March 2014

Great Facility, Cozy Room, and great service”

Great Facility, Cosy Room, and great service

Whenever I visit Hanoi, I always stay at Somerset West Lake. The facility is nice and cosy with kind staff and service. Highly recommend if you are staying for the business or the family trip.

Reviewed August 08, 2014

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8.3
Excellent
Everdina from Netherlands
Solo traveler
Studio Executive
Stayed 6 nights in April 2012

good hotel with nice view on the West Lake”

the location on the banks of West Lake, the spacious rooms with kitchenette and washing machine, the friendly staff

I frequently travel to Vietnam and this was the second time that I stayed in this hotel. Although it is more expensive than the hotels I had before, it also offers much better service. Its rooms are (very) spacious and clean, contain a kitchen(ette) and a washing machine, have fast enough internet access and ample choice of TV channels. Most rooms offer a view on the West Lake, though from some of the most modest rooms (though none of the rooms is really modest, I would say) you can only catch a glimpse of the lake. Though all rooms a non-smoking rooms, the former guest in my room had been smoking there, obviously. The staff of the hotel is very friendly and helped me with e.g. printing some travel docs, taxi, etc. The swimming pool is good, though a bit cold between November and April. The only less positive thing is the food: breakfast is not included. You can order it in the restaurant, but it is quite expensive and not so tasty. There are not so many food stalls in the direct environment of the hotel so finding yourself a good and quick breakfast is a bit of a challenge, unless you prepare breakfast yourself.

Reviewed April 26, 2012

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9.3
Exceptional
Gael from France
Solo traveler
Studio Executive
Stayed 2 nights in April 2012

Quiet - Appart hotel with garden and large rooms”

Quiet - Garden - Swimming pool

That is not the first time I did stay in this hotel so I consider it is a good one. Quiet with nice garden, swimming pool and gym. Rooms are standard like you can find in any somerset or Ascoott residence hotel but nice. You have small kitchen and also washing machine / dryer that help to reduce laundry prices. Wifi is free and works correctly. Staff is discreet and professional. It is a little bit far from the center but on the way to go to airport. And you have always taxi waiting in front of the foor. It takes you some 15 - 20 min to go to the center.

Reviewed April 10, 2012

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9.3
Exceptional
Gael from France
Family with young children
Studio Premier
Stayed 1 night in April 2011

Very nice appartment hotel, quiet and comfortable”

garden and swimming pool, terrace to take breakfast or seat during the day

Somerset westlake is a small (I would say humùan sized) apartment hotel residence. large rooms well equipped with small sofa / tv corner, bedroom and small kitchen as well as bathroom of course. Looks like other Ascott hotels I have been in bangkok (Citadines). What makes this one great is the garden and the swimming pool where you can spend the whole afternoon reading books, playing, swimming ... there is also a Gym room very convenient to use. Staff is friendly -

Reviewed April 22, 2011

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9.0
Exceptional
Phuc from Vietnam
Business traveler
Stayed 1 night in March 2012

Excellent!”

great!

Nothing to complain. Really enjoyed my stay at the Somerset West Lake! The facilities are all well-maintained. Would be better if a free breakfast is provided.

Reviewed March 27, 2012

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8.3
Excellent
YONG from Australia
Family with young children
Stayed 1 night in June 2012

Somerset West Lake”

Good quality and spaceous rooms, nice pool area

These service apartments have good quality and spaceous rooms, and nice pool area (including childrens pool) and a good gym. It also has a small children's play area. The location of this hotel is a bit far from the centre of Hanoi, but reasonably quick to get to the airport, hence it was ideal for my 1 night stay. The hotel is in a quiet area, and it has a nice outlook of West Lake.

Reviewed June 21, 2012

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8.3
Excellent
ALAIN from France
Couple
Studio Executive
Stayed 6 nights in November 2013

if you want to escape the buzz of central Hanoi”

comfort, location, quietness

a pleasant and well looked after serviced residence nearby the West Lake. Good pick if you want to escape the buzz of central Hanoi without being too far from it. Nice gardens with view on the lake and swimming pool

Reviewed May 13, 2014

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9.6
Exceptional
Roderick from China
Family with young children
Studio Premier
Stayed 7 nights in June 2019

Best value for money”

Here you get a fully serviced apartment + pool + fitness room + full view of West Lake for the same price as the Old Quarters. All the staff, everyone are the friendliest and most helpful. I stay here every summer and I will again next year!

Reviewed July 01, 2019

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Dear Roderick, Thank you very much for taking your time to review our property. We are delighted that you like all our facilities and service. We are pleased to welcome you back next year. Warmest regards, Tammy Tran Assistant Residence Manager

Responded July 07, 2019
Somerset West Lake Serviced Residences
9.3
Exceptional
Gael from France
Family with young children
Studio Premier
Stayed 1 night in April 2011

Appartment residence quiet and convenient”

Facilities for families

This is an appartements residence. Very nice and quiet. Garden at the back and swimming pool where you can spend your all morning or afternoon, far from the nois eand dust of Hanoi. There are facilities for young children / babies that make nice for families to stay there : playground inside the hotel and also outside next to the swimming pool where kids can play safely. Rooms are clean and good standard although mine had some bad smell you could feel when going in. However, when you are in, you dont smell it anymore and I was not able to find where it was coming from. probably bad sanitary installations conception

Reviewed April 23, 2011

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