Enjoyed our stay”

Overall we enjoyed our stay in Somerset West Lake since we were expecting a fully furnished studio and they provided a nice room with everything you need for a small family. Besides, the receptionists are quite helpful in finding and returning my forgotten stuffs in fhe room. The only matter made us disappointed is the view. It is advertised on Agoda that the apartment will have lake view, that's why we decided to book! However, when we arrived, they gave us the apartment on ground floor with definitely no view at all. We had to request to arrange for us another unit on upper floors with proper view as stated in the room description but they can only give us the one on 2nd floor (on top of the one on the ground) and it still turned out to have only view to trees and their pool!!! If anyone like to have view, I would recommend to make sure that your apartment is located on higher floor, or choose the 1-bdr unit instead since it has balcony and direct view to the lake.

about Somerset Westlake”

We had a marvelous stay in Hanoi at the Somerset West Lake. Wonderful design with very good service. Spacious room with great view of West Lake for two person. it is very reasonably priced too for a hotel of this quality. My only qualm was that there are no other restaurant near the hotel.

Nice Appartment residence where you feel at homeGa”

i have been in a couple of hotels in vietnam from low range to upper class. somerset west lake is a nice one : competitive in terms of rates and with human size so you feel at home. appartments are clean, hotel is quiet, staffs helpful. worth to stay if you want quiet time in hanoi. note that west lake is just behind the hotel : you have a view on it from the garden and the swimming pool

Quiet appartment hotel with nice garden”

i have been in a couple of hotels in hanoi. i did tried this one because of the location - i needed to be close to the west lake. it is actually a serviced appartment residence with nice rooms. what makes this hotel nice is the human size, good service from staffs who were nice and willing to help, the garden that is quiet and where it is nice to take breakfast in the morning or to seat in front of the swimming pool. rooms themselves are spacious and convenient.

I very seldom review places...”

...but am extremely positive about the Somerset. As a western person who spends a lot of time in Hanoi with my young family it stood out vs alternatives by the fact that you feel removed from the chaos of the city by virtue of overlooking the West Lake, and even more so by the staff who are charming and very effective. In particular our maid service was excellent. It wasn’t just that the lady cleaned our place extremely well daily. She also folded our laundry and put away our dishes etc. I’d recommend this place and will stay there whenever I go back to Hanoi.

Great value for 5 star service ”

This is our second time in this hotel. We book an executive studio with lake view, which has siting area separated from bedroom, a fully equiped with small kitchen and washing machine. The whole studio is spacious, new and with a balcony looking to the West Lake. The place is very clean and confortable so we did feel at home rather than in a hotel. Breakfasts are quite generous with great choice of hot foods and salads. My little son enjoyed the smimming pool where we enjoyed the small but nice gym. One can also jog along the lake road in the morning, which is just in the back gate of the hotel. The hotel is about 3-4 km from the city center but one can get there by taxi easily and quite cheap. Srongly recommended for families and for a relatively long stay (a week or more). We would come again to this hotel next time in Hanoi.

Comfortable hotel with attentive staff”

hotel is located near the west lake of hanoi city - every room has a view on the lake. on the ground floor there are a pool and gym. the breakfast is generally good, but only two options were available - vietnamese and western. i recommend first one. there are not many spots to see around the hotel, however, you can get a city taxi at the lobby at any time you need. taxi accepts credit cards! the staff speaks english well, room clean and comfortable - a bath, washing machine, fridge, conditioner, iron, oven - you can even cook by yourself!

clean hotel with pleasant atmosphere for business ”

Every time I come in Ha noi I go to Somerset Westlake hotel. First and most important reason is that it is at walking distance of my working location there, and that is quite an advantage in busy Hanoi. However, there are numerous other advantages to return to this hotel: appartments are very clean (in the many times I went there, I never found a single cockroach) and offer independence (own washing machine, possibility to cook (though I never do that: too much good food to be found at short distance), good couch, television, music player); it has a clean swimming pool and a gym (though not too fancy); and a lovely view on Westlake. Since rooms are directed towards Westlake, they are also located relatively quietly (not too much traffic on the small road in between hotel and West Lake). Food of the hotel is OK, but better food can be found elsewhere.

Good for Business Travelers”

Somerset West Lake Serviced Residences is clean, well furnished and very comfortable. The staff were very professional, friendly and helpful.

satisfy”

Unexpectable that I can find the hotel which good price but the location and facility are excellent. No need to waste time to find other hotel in Honoi for my next trip, I will be back to Somerset West Lake Hotel for sure.

Private and nice”

hese internationally managed accommodations with personalized services and extensive facilities are centrally located to make your business travel, weekend retreat or extended stay convenient and enjoyable. Surrounded by the largest concentration of commerce and business, the residence is ideal corporate housing for the expatriate on project assignment or relocation. You can stroll at your leisure to the many restaurants, entertainment areas and city attractions located outside the residence. There is a convention center, child education center and a shopping mall on the lower floors. Being the tallest tower, each residence offers panoramic views of the city. Enjoy the rich culture of Hanoi while living in a spacious and comfortable private apartment with the luxurious services and facilities that you desire.For your reservation at Somerset Grand Hanoi, please select the dates of your stay and complete our secure online booking form

Great Facility, Cozy Room, and great service”

Whenever I visit Hanoi, I always stay at Somerset West Lake. The facility is nice and cosy with kind staff and service. Highly recommend if you are staying for the business or the family trip.

good hotel with nice view on the West Lake”

I frequently travel to Vietnam and this was the second time that I stayed in this hotel. Although it is more expensive than the hotels I had before, it also offers much better service. Its rooms are (very) spacious and clean, contain a kitchen(ette) and a washing machine, have fast enough internet access and ample choice of TV channels. Most rooms offer a view on the West Lake, though from some of the most modest rooms (though none of the rooms is really modest, I would say) you can only catch a glimpse of the lake. Though all rooms a non-smoking rooms, the former guest in my room had been smoking there, obviously. The staff of the hotel is very friendly and helped me with e.g. printing some travel docs, taxi, etc. The swimming pool is good, though a bit cold between November and April. The only less positive thing is the food: breakfast is not included. You can order it in the restaurant, but it is quite expensive and not so tasty. There are not so many food stalls in the direct environment of the hotel so finding yourself a good and quick breakfast is a bit of a challenge, unless you prepare breakfast yourself.

Quiet - Appart hotel with garden and large rooms”

That is not the first time I did stay in this hotel so I consider it is a good one. Quiet with nice garden, swimming pool and gym. Rooms are standard like you can find in any somerset or Ascoott residence hotel but nice. You have small kitchen and also washing machine / dryer that help to reduce laundry prices. Wifi is free and works correctly. Staff is discreet and professional. It is a little bit far from the center but on the way to go to airport. And you have always taxi waiting in front of the foor. It takes you some 15 - 20 min to go to the center.

Very nice appartment hotel, quiet and comfortable”

Somerset westlake is a small (I would say humùan sized) apartment hotel residence. large rooms well equipped with small sofa / tv corner, bedroom and small kitchen as well as bathroom of course. Looks like other Ascott hotels I have been in bangkok (Citadines). What makes this one great is the garden and the swimming pool where you can spend the whole afternoon reading books, playing, swimming ... there is also a Gym room very convenient to use. Staff is friendly -

Excellent!”

Nothing to complain. Really enjoyed my stay at the Somerset West Lake! The facilities are all well-maintained. Would be better if a free breakfast is provided.

Somerset West Lake”

These service apartments have good quality and spaceous rooms, and nice pool area (including childrens pool) and a good gym. It also has a small children's play area. The location of this hotel is a bit far from the centre of Hanoi, but reasonably quick to get to the airport, hence it was ideal for my 1 night stay. The hotel is in a quiet area, and it has a nice outlook of West Lake.

if you want to escape the buzz of central Hanoi”

a pleasant and well looked after serviced residence nearby the West Lake. Good pick if you want to escape the buzz of central Hanoi without being too far from it. Nice gardens with view on the lake and swimming pool

Best value for money”

Here you get a fully serviced apartment + pool + fitness room + full view of West Lake for the same price as the Old Quarters. All the staff, everyone are the friendliest and most helpful. I stay here every summer and I will again next year!

Appartment residence quiet and convenient”

This is an appartements residence. Very nice and quiet. Garden at the back and swimming pool where you can spend your all morning or afternoon, far from the nois eand dust of Hanoi. There are facilities for young children / babies that make nice for families to stay there : playground inside the hotel and also outside next to the swimming pool where kids can play safely. Rooms are clean and good standard although mine had some bad smell you could feel when going in. However, when you are in, you dont smell it anymore and I was not able to find where it was coming from. probably bad sanitary installations conception