This property is in high demand!
Last booked 5 hours ago
"Friendly service, adequate restaurant and nice scenic area f..."
April 13, 2017
Free Wi-Fi in all rooms!
Last booked 5 hours ago
|Value for money||8.1|
|Distance to city center||4.00 Km|
|Nearest airport||Gia Lam Airport (VVGL)|
|Distance to airport||7.1 km|
"Clean and nice rooms with a great view."
June 30, 2018
"In love with somerset, i always stay here when I am in hanoi"
September 24, 2018
"Really enjoyed clean pool and well arranged fitnessRoom, very good service from every staff."
November 23, 2018
"Staying with family very good"
December 26, 2017
Recently established, Somerset West Lake Serviced Residences is located near thriving business districts like Hoan Kiem and Ba Dinh, Central Hanoi, and the Ancient Citadel. It is also a short bus or taxi trip to city attractions like the beautiful Ho Chi Minh Museum, the serene Bach Thao Park, the lovely West Lake, and the majestic One Pillar Pagoda. All of its 90 studios are designed with various layout options to suit individual needs. With a scenic view of West Lake from a private balcony, terrace, or private garden, each of the spacious rooms are elegantly decorated and fully furnished. The service and facilities are tailored extensively and innovatively to reach international standards. Vietnamese culture, social events, and the active Somerset Ladies Club are frequently held on-site. An ideal location and fully equipped accommodation units are hallmarks of this 5-star serviced apartment in Ha Noi. Safe and private, the Somerset West Lake Serviced Residences is an ideal residence for business and leisure travelers alike.
"With a massive balcony and great view over west lake."
November 22, 2017
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Somerset West Lake Serviced Residences
Ba Dinh District
Tay Ho District
Ba Dinh District
Ba Dinh District
Show reviews that mention
Just awesome ! Value for money bigger room size ”
We chose this place specially because if room size, it very spacious, highly recommended for families and who is looking for spacious rooms. Even though I booked 1 bedroom apartment they upgraded to 2 bedroom apartment, just nice we loved it, it had a great view over lake Location will be edge in the city but it’s just 10min away from city center. Breakfast was okay! Not much variety but it’s fine ! Staff was great, very helpful. They guided us what to do and where to go. Definitely will come here again !
Dear Sasith, Thank you very much for staying with us and sharing your feedback. We are glad that you enjoyed your stay at our property as well as like our facilities and services. We look forward to welcoming you back. Best regards, Tammy Tran Assistant Residence Manager
Nice and huge rooms”
You will get bigger than usual rooms for a very reasonable price. Clean and nice rooms with a great view. They upgraded us for free to a 3br suite even if we only booked a 2br premiere suite. Thank you.
Dear Mr/Ms Jerickson, Thank you very much for taking your time to review our property. We are glad to learn that you enjoy our upgrade. We look forward to welcome you back in the future. Kind Regards, Tammy Tran Assistant Residence Manager
Nice lake view”
We booked for two but there’s only one bath towel set was set up. (There’s no shower cap set up this time as well). We didn’t notice that breakfast is not included in the deal we booked so if you really want breakfast, check the deal carefully. (Buffet breakfast is quite standard with not much choice).
Dear Ms Mai, Thank you for taking the time to write this review. We appreciate your comment about bathroom amenities and will work with team members for improvement. We look forward to welcoming you back. Best Regards, Thanh Tran Assistant Residence Manager
Good family hotel”
It’s 2 bed room apartment for my family trip. Good location and staffs were so friendly. It’s just a little old hotel but overall was great staying.
Dear sangho, Thank you very much for taking your time to review our property. We are delighted that your family had an enjoyable stay with us. We look forward to welcoming you back. Warmest regards, Tammy Tran Assistant Residence Manager
Avoid ground floor”
I booked on agoda with Lake View but when I checked in they gave me garden view in the ground floor. I am not happy about that even they explained to me that they ran out of room. They did move me to the room I booked in the second day. But I had bad experience with the corridor in the ground floor. The smell is horrible. The 3rd floor with lake view is good and the hall is also cleaner.
Dear Mr/Ms Bui, Thank you for taking the time to write this review. We appreciate your comment and will work with team members for improvement . We hope to welcome you again. Best Regards, Thanh Assistant Residence Manager
Best stay near West lake, Hanoi”
Everything was perfect. From check-in, check-out, room condition, amenities, all was prepared in advance, and I did not have to call housekeeping. This is one of the very few perfect stays that I have experienced in hotels and service apartments all over the world. Service quality can be anywhere and it does not have to be only at 5 star places.
Enjoyed our stay”
Overall we enjoyed our stay in Somerset West Lake since we were expecting a fully furnished studio and they provided a nice room with everything you need for a small family. Besides, the receptionists are quite helpful in finding and returning my forgotten stuffs in fhe room. The only matter made us disappointed is the view. It is advertised on Agoda that the apartment will have lake view, that's why we decided to book! However, when we arrived, they gave us the apartment on ground floor with definitely no view at all. We had to request to arrange for us another unit on upper floors with proper view as stated in the room description but they can only give us the one on 2nd floor (on top of the one on the ground) and it still turned out to have only view to trees and their pool!!! If anyone like to have view, I would recommend to make sure that your apartment is located on higher floor, or choose the 1-bdr unit instead since it has balcony and direct view to the lake.
We stayed here because of a cancellation elsewhere. The hotel was good for a short stay. It is out of the way of the centre and backpack area and in the area behind the hotel is not so much to do and to see. But the situation at the Westlake makes it just fine. Nice pool, spacious rooms and very helpful and friendly staf makes it a comfortable place to stay.
Great service apartment with amazing staff!”
Stayed for almost a week. Noticed that the staff were impeccably serviced oriented. Was given a low floor room but was given a higher one when I feedbacked that I had made the bookings months ago and had specically requested for a high floor room.Staff helped us to move and gave us umbrellas when we went on tour on rainy days. Doorman offered his cigarettes when he knew the shops were closed during Chinese New Year and that I was about to go and buy my supplies. Breakfast served at the cafe in the lobby could be better though. Will be back for sure!
Large room. Nice service. ”
the staff greets you and they knew my preference on rooms and automatically selects it for me. i actually like the wine served there. reasonable price. i usually buy fruits from the stalls just across the road. manager always engages with customers and a great conversationist.
Private and nice”
hese internationally managed accommodations with personalized services and extensive facilities are centrally located to make your business travel, weekend retreat or extended stay convenient and enjoyable. Surrounded by the largest concentration of commerce and business, the residence is ideal corporate housing for the expatriate on project assignment or relocation. You can stroll at your leisure to the many restaurants, entertainment areas and city attractions located outside the residence. There is a convention center, child education center and a shopping mall on the lower floors. Being the tallest tower, each residence offers panoramic views of the city. Enjoy the rich culture of Hanoi while living in a spacious and comfortable private apartment with the luxurious services and facilities that you desire.For your reservation at Somerset Grand Hanoi, please select the dates of your stay and complete our secure online booking form
3rd time staying here”
After staying here for 3 time. I still prefer to stay here. Location is good and staff is Friendly. Room is clean. But the restaurant need to improve on their breakfast.
Dear Raymond, Thank you very much for your strong support to our property so far. We are delighted that you like our location, apartment and services. At the same time, we are well noted your feedback about breakfast. We will work with our breakfast vendor for improvement. We look forward to welcoming you back. Warmest regards, Tammy Tran Assistant Residence Manager
Dear EILEEN, Thank you very much for staying with us and sharing feedback. We are pleased to know that you enjoyed your stay here. We look forward to welcoming you back. Best regards, Tammy Tran Assistant Residence Manager
I stayed at this hotel 5days. really enjoyed clean pool and well arranged fitnessRoom, very good service from every staff. I highly recommand this hotel.
Dear Wonchul, Thank you very much for staying with us and giving us wonderful review about our facilities and service. We appreciate your perfect score and look forward to welcoming you back. Kind regards, Tammy Tran Assistant Residence Manager
My home after home”
In love with somerset, i always stay here when I am in hanoi
Dear Thi , Thank you so much for stay at Somerset west lake in Hanoi. I appreciate reading that you enjoyed staying with us. And we are very thank you for positive recommending us to others as the best place. Once again, thank you for choosing us every time when you in Hanoi, we are trying to offer to you more memorable stay! Kind regards, customer relationship manager Alice Lee
I very seldom review places...”
...but am extremely positive about the Somerset. As a western person who spends a lot of time in Hanoi with my young family it stood out vs alternatives by the fact that you feel removed from the chaos of the city by virtue of overlooking the West Lake, and even more so by the staff who are charming and very effective. In particular our maid service was excellent. It wasn’t just that the lady cleaned our place extremely well daily. She also folded our laundry and put away our dishes etc. I’d recommend this place and will stay there whenever I go back to Hanoi.
Thank you for your compliments of our staffs with special mention to our maid. It is great to have you stay with us. We look forward to welcoming you again.
Everything was good”
Location is convenient for West Lake entertainment areas with western restaurants and bars/pub. However it is really far from the old quarter. Receptionists were nice and helpful. Unfortunately the security guy who opened the door for customers were kind of smelly. I also noticed he was more helpful towards foreigners than local customers.
Thank you for taking the time to write this review with good comment about our receptionists. We appreciate your comment about security guy and will personally address his issue to ensure he receives the necessary guidance to perform a much better role moving forward to avoid such inconvenience.
2 Days stay in Hanoi”
Big Hotel with the name but we are disappointed by it. The carpet in each room is old and smelly. The aircon is old an dirty. The breakfast that we have to pay is a let down, a big No No. Not much choice and taste is bad. Generally we are very disappointed. The front desk try to help us to tour around - Thanks for that. Rather than that I believe they are only carter for long term stayer, I would not recommend for Tourist and short stay. There is lots of hotel with way better facility and location and the price may be a lot better than this Residences. The only good point I can say is that this residence is big.
Thank you for taking time to write this review. We apologize that we were unable to make you feel more at home and comfortable. We appreciate your review and would like to assure you that we are working on an improvement plan. We hope you will stay with us again, giving us another opportunity to serve you better.
Clean, good value for money”
The place is overall a good value for money, except location and room layout (bedroom is located next to the hallway). Also be noted of the power socket which is Singaporean standard. You can borrow an adapter from the reception.
Thank you for your feedback.. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
I will definitely stay at Somerset Westlake again when I visit Hanoi again.”
The location is ideal for my family as it's away from the bustling Hanoi old quarters but yet not too far. It's approx 10 mins drive away. There were plenty of foods outside the apartment. We didn't have to worry about going hungry. The staffs were friendly and helpful. The rooms were spacious and clean.