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Very good 7.6
Based on 362 reviews

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About Somerset West Lake Serviced Residences

Description

Recently established, Somerset West Lake Serviced Residences is located near thriving business districts like Hoan Kiem and Ba Dinh, Central Hanoi, and the Ancient Citadel. It is also a short bus or taxi trip to city attractions like the beautiful Ho Chi Minh Museum, the serene Bach Thao Park, the lovely West Lake, and the majestic One Pillar Pagoda. All of its 90 studios are designed with various layout options to suit individual needs. With a scenic view of West Lake from a private balcony, terrace, or private garden, each of the spacious rooms are elegantly decorated and fully furnished. The service and facilities are tailored extensively and innovatively to reach international standards. Vietnamese culture, social events, and the active Somerset Ladies Club are frequently held on-site. An ideal location and fully equipped accommodation units are hallmarks of this 5-star serviced apartment in Ha Noi. Safe and private, the Somerset West Lake Serviced Residences is an ideal residence for business and leisure travelers alike.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park

Things to do, ways to relax

  • Fitness center
  • Garden
  • Massage(s)
  • Swimming pool [outdoor]

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)
  • Room service

Services and conveniences

  • Concierge
  • Currency exchange
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Elevator
  • Pets allowed

Languages spoken

  • English
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 45 USD
Breakfast Charge (when not included in room rate): 8 USD
Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 4.00 Km
Distance to Airport: 20.00 Km
Internet Usage Fee: 0 USD
Non-Smoking Rooms / Floors: Yes
Number of Floors: 8
Number of Restaurants: 1
Number of Rooms : 90
Time to Airport (Minutes): 25
Year Hotel Built: 1997
Year Hotel Last Renovated: 2007
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Recent customer comments

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Very good



based on 362 reviews
  • Cleanliness 8.1
  • Facilities 7.7
  • Location 7.2
  • Room comfort and quality 7.9
  • Service 8.2
  • Value for money 7.8
  • Food and dining 6.2
Sort by
Thom from Vietnam
Family with young children
Stayed one night in September 2016
I feel ok
I feel ok
Reviewed September 22, 2016
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Do from Vietnam
Business traveler
Studio Executive
Stayed one night in September 2016
Good
....
Reviewed September 11, 2016
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david from Canada
Business traveler
Studio Executive
Stayed 3 nights in August 2016
Pleasure
Staff was super nice and helpful !
Reviewed September 06, 2016
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Thinagharan from Malaysia
Couple
Studio Executive
Stayed one night in September 2016
Best stay near West lake, Hanoi
Everything was perfect. From check-in, check-out, room condition, amenities, all was prepared in advance, and I did not have to call housekeeping. This is one of the very few perfect stays that I have experienced in hotels and service apartments all over the world. Service quality can be anywhere and it does not have to be only at 5 star places.
Reviewed September 05, 2016
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yuehtung from Taiwan
Business traveler
Studio Executive
Stayed 2 nights in August 2016
The best value and service
I love this hotel location, inside of west lake, have best view and best room's equipment, the staff of hotel is kindness and friendly, I had wonderful experience when I stay in this hotel.
Reviewed August 18, 2016
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Linh from Vietnam
Group
Studio Premier
Stayed one night in August 2016
Excelent
Excelent
Reviewed August 08, 2016
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Angela from Brazil
Business traveler
Studio Executive
Stayed one night in August 2016
Great value for money, but some things could be better
The Somerset brand has some really good serviced apartments; I feel that while the studio itself was good, the AC was exceptionally noisy -- it was also the only option available as there was no fans anywhere. The room did have that mild smell of humidity, which is acceptable for a place like Hanoi (humid all year round). Apart from these minor problems, everything was OK and the staff at front desk were polite and helpful.
Reviewed August 08, 2016
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Quynh from United States
Solo traveler
Studio Executive
Stayed 4 nights in July 2016
Good
Lake view may mean partial lake view. Very quiet.
Reviewed July 12, 2016
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Hải from Vietnam
Business traveler
Studio Executive
Stayed 2 nights in June 2016
Good hotel, some rude and judgemental staffs
Can you instruct some of your staffs to stop judging anyone who dress better than themselves?
Reviewed June 20, 2016
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Ederick from Hong Kong
Business traveler
Studio Executive
Stayed 4 nights in May 2016
Nice Service, Old hotel
Excellent staff gives you back home feeling. But the hotel is a little too old, breakfast not very good, Location not very good. C/P value just so so.
Reviewed May 17, 2016
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