select your datePlease enter your stay dates to see price
Somerset West Lake Serviced Residences

"We chose this place specially because if room size, it very spacious, highly recommended for families and who is looking for spacious rooms."

Sasith - February 12, 2019
Studio Executive - Bed Somerset West Lake Serviced Residences
Swimming pool [outdoor] Somerset West Lake Serviced Residences
 Somerset West Lake Serviced Residences
See all 44 photos

Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam, - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
See map
Popular landmarks
Unik mart Thuỵ Khuê 260 m
Bãi đỗ xe ngoài trời 510 m
Bệnh viện Đa khoa Quốc tế Thu Cúc 660 m
Quan Ngua Sports Complex 760 m
Benh Vien Lao Va Cac Benh Phoi Trung Uong 760 m
Embassy of Venezuela 780 m
Huu Tiep Lake and the Downed B-52 850 m
Botanical Gardens (Vuon Bach Thao) 880 m
Embassy of Chile 980 m
Benh Vien 354 1 km
Nearby landmarks
Presidential Palace Historical Site 1.54 km
Ho Chi Minh Mausoleum 1.66 km
One Pillar Pagoda 1.77 km
Vietnam Museum of Ethnology 2.23 km
Vietnam Military History Museum 2.37 km
Temple of Literature & National University 2.38 km
Old Quarter 3.3 km
Hoa Lo Prison 3.4 km
St. Joseph's Cathedral 3.42 km
Vietnamese Women's Museum 3.97 km
7.4

Very good

Location rating score

2.23 kilometers from city center
ParkingFREE
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Bar

Your dates are popular among travelersUsers are booking a place in Hanoi every 6 minutes on Agoda.com
Value for money8.1
Distance to city center4.00 Km
Location rating7.4
Nearest airportGia Lam Airport (VVGL)
Distance to airport7.1 km

Rooms available at Somerset West Lake Serviced Residences

Very good
Room comfort & quality
7.9
3-Bedroom Executive Apartment
3-Bedroom Executive Apartment
...
  • Room size: 112 m²/1206 ft²
  • Street view
  • 1 king bed & 1 queen bed & ...
Enter dates to see prices
2 Bedroom Executive
2 Bedroom Executive
...
  • Room size: 87 m²/936 ft²
  • Lake view
  • 1 single bed and 1 king bed
Enter dates to see prices
2-Bedroom Premier Apartment
2-Bedroom Premier Apartment
...
  • Room size: 95 m²/1023 ft²
  • City view
  • 1 king bed & 1 queen bed
Enter dates to see prices
Studio Executive
Studio Executive
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
2-Bedroom Deluxe Apartment
2-Bedroom Deluxe Apartment
...
  • Room size: 77 m²/829 ft²
  • City view
  • 1 king bed & 1 queen bed
Enter dates to see prices
1 Bedroom Deluxe
1 Bedroom Deluxe
...
  • Room size: 54 m²/581 ft²
  • Lake view
  • 1 double bed
Enter dates to see prices
Studio Premier
Studio Premier
...
  • Room size: 40 m²/431 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
3-Bedroom Deluxe Room
3-Bedroom Deluxe Room
...
  • Room size: 92 m²/990 ft²
  • Shower
  • 1 sofa bed and 1 king bed a...
Enter dates to see prices
APARTMENT PREMIUM TWO BEDROOMS
APARTMENT PREMIUM TWO BEDROOMS
...
  • Balcony/terrace
  • Shower
Enter dates to see prices
Executive Apartment Three Bedrooms
Executive Apartment Three Bedrooms
...
  • Balcony/terrace
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Somerset West Lake Serviced Residences?

Check-in is from 02:00 PM. You may request early check-in during booking, subject to availability. Guests checking in before the designated period may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Somerset West Lake Serviced Residences?

Somerset West Lake Serviced Residences is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 45000 VND. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a ride, and they will contact you via the Agoda messaging service. A stay at Somerset West Lake Serviced Residences also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the serviced apartment. For those who wish to drive their own cars, Somerset West Lake Serviced Residences has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the serviced apartment. If you're looking for an easy way to get around Hanoi with private transportation, the serviced apartment can arrange taxi service.

What is the smoking policy at Somerset West Lake Serviced Residences?

Somerset West Lake Serviced Residences does not permit smoking in any of its rooms or indoor areas.

See map
Explore the neighborhood

What people love about Somerset West Lake Serviced Residences

  • 9.6
    Exceptional
    Staff 

    "All the staff, everyone are the friendliest and most helpful."

    Roderick

    |

    July 1, 2019

  • 7.6
    Very good
    Staff 

    "Staff was attentive Location was great for what we needed."

    Farng

    |

    November 16, 2017

  • 8.0
    Very good
    Staff 

    "Very good location and kind service of the hotel staffs"

    EH

    |

    October 8, 2019

Property ranking|Compared to 3,054 Hanoi properties
See all rankings
Room size
74 sqm.
Room comfort score
7.9/10
Service score
8.3/10
Cleanliness score
8.2/10
Bigger than
99
%
of Hanoi properties
Better than
94
%
of Hanoi properties
Better than
87
%
of Hanoi properties
Better than
87
%
of Hanoi properties
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
Overall rating:
7.9
Very good
894 reviews
Cleanliness
8.2
Facilities
7.8
Location
7.4
Read all reviews >
What travelers say they love:
Fully equipment, clear, receptionist are very helpfull (Eric...
Dan from Vietnam
Group
More about Somerset West Lake Serviced Residences

More about Somerset West Lake Serviced Residences

Recently established, Somerset West Lake Serviced Residences is located near thriving business districts like Hoan Kiem and Ba Dinh, Central Hanoi, and the Ancient Citadel. It is also a short bus or taxi trip to city attractions like the beautiful Ho Chi Minh Museum, the serene Bach Thao Park, the lovely West Lake, and the majestic One Pillar Pagoda. All of its 90 studios are designed with various layout options to suit individual needs. With a scenic view of West Lake from a private balcony, terrace, or private garden, each of the spacious rooms are elegantly decorated and fully furnished. The service and facilities are tailored extensively and innovatively to reach international standards. Vietnamese culture, social events, and the active Somerset Ladies Club are frequently held on-site. An ideal location and fully equipped accommodation units are hallmarks of this 5-star serviced apartment in Ha Noi. Safe and private, the Somerset West Lake Serviced Residences is an ideal residence for business and leisure travelers alike.

Show less

Most talked about facilities

Breakfast
33 mentions
Swimming Pool
23 mentions
Housekeeping
19 mentions
View
10 mentions

What they offer

7.2
Very good
Staff 

"I used it several times, the staff was kindky and good survi..."

shotaro

|

February 13, 2020

View all reviews
Show less

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Food and dining

Restaurants on site

Restaurant
Menu:Buffet, A-la-carte

Nearby restaurants

Vietnamese cuisine
Vietnamese cuisine
Propaganda Cafe
740 m Vietnamese
Ashima
1.3 km Vietnamese
Nem lui Hue
1.5 km Vietnamese
American cuisine
American cuisine
Ete Resto Cafe
1.3 km American, Bar, French
Cowboy Jack's
1.8 km American, Pizza, Steakhouse
Healthy Corner
1.8 km American, Healthy
Asian cuisine
Asian cuisine
Potomac Cruise - Restaurant & Coffee
60 m Asian, Fusion, Vietnamese
Daikon Foods
230 m Asian, Japanese, Sushi
Rock Billy
840 m Asian

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Property's guest policies

Show less

Some helpful facts

Show less

Reviews of Somerset West Lake Serviced Residences from real guests

Overall rating
7.9
Very good
From 894 reviews
8.3Service
8.2Cleanliness
8.1Value for money
Agoda Reviews (754)Booking.com Reviews (140)
Rating via Agoda7.9
/
10
Cleanliness8.2
Facilities7.8
Location7.4
Room comfort and quality7.9
Service8.3
Value for money8.1
High score for Hanoi
Rating
9+ Exceptional (103)
8-9 Excellent (99)
7-8 Very Good (167)
6-7 Good (67)
<6 Below Expectation (80)
Time of the year
Mar - May (120)
Jun - Aug (130)
Sep - Nov (169)
Dec - Feb (97)
Don't miss out!Users are booking a place in Hanoi every 6 minutes on Agoda.com
All guests (754)
All room types
All languages

Show reviews that mention 

Showing 516 verified guest comments
12345
9.7
Exceptional
Mai from Vietnam
Couple
Studio Executive
Stayed 1 night in July 2015

Enjoyed our stay”

Fully furnished room, cleanliness, helpful staff

Overall we enjoyed our stay in Somerset West Lake since we were expecting a fully furnished studio and they provided a nice room with everything you need for a small family. Besides, the receptionists are quite helpful in finding and returning my forgotten stuffs in fhe room. The only matter made us disappointed is the view. It is advertised on Agoda that the apartment will have lake view, that's why we decided to book! However, when we arrived, they gave us the apartment on ground floor with definitely no view at all. We had to request to arrange for us another unit on upper floors with proper view as stated in the room description but they can only give us the one on 2nd floor (on top of the one on the ground) and it still turned out to have only view to trees and their pool!!! If anyone like to have view, I would recommend to make sure that your apartment is located on higher floor, or choose the 1-bdr unit instead since it has balcony and direct view to the lake.

Reviewed July 20, 2015
9.0
Exceptional
Chee from Singapore
Business traveler
Studio Premier
Stayed 2 nights in July 2009

about Somerset Westlake”

Clean, big room and well managed.

We had a marvelous stay in Hanoi at the Somerset West Lake. Wonderful design with very good service. Spacious room with great view of West Lake for two person. it is very reasonably priced too for a hotel of this quality. My only qualm was that there are no other restaurant near the hotel.

Reviewed August 12, 2009
9.7
Exceptional
Gael from France
Family with young children
Studio Premier
Stayed 1 night in April 2011

Nice Appartment residence where you feel at homeGa”

garden and swimming pool

i have been in a couple of hotels in vietnam from low range to upper class. somerset west lake is a nice one : competitive in terms of rates and with human size so you feel at home. appartments are clean, hotel is quiet, staffs helpful. worth to stay if you want quiet time in hanoi. note that west lake is just behind the hotel : you have a view on it from the garden and the swimming pool

Reviewed April 25, 2011
9.7
Exceptional
Gael from France
Family with young children
Studio Premier
Stayed 1 night in April 2011

Quiet appartment hotel with nice garden”

Garden with swimming pool

i have been in a couple of hotels in hanoi. i did tried this one because of the location - i needed to be close to the west lake. it is actually a serviced appartment residence with nice rooms. what makes this hotel nice is the human size, good service from staffs who were nice and willing to help, the garden that is quiet and where it is nice to take breakfast in the morning or to seat in front of the swimming pool. rooms themselves are spacious and convenient.

Reviewed April 25, 2011
8.8
Excellent
Adrian from United Kingdom
Family with young children
2 Bedroom Executive
Stayed 14 nights in October 2017

I very seldom review places...”

...but am extremely positive about the Somerset. As a western person who spends a lot of time in Hanoi with my young family it stood out vs alternatives by the fact that you feel removed from the chaos of the city by virtue of overlooking the West Lake, and even more so by the staff who are charming and very effective. In particular our maid service was excellent. It wasn’t just that the lady cleaned our place extremely well daily. She also folded our laundry and put away our dishes etc. I’d recommend this place and will stay there whenever I go back to Hanoi.

Reviewed October 28, 2017

Thank you for your compliments of our staffs with special mention to our maid. It is great to have you stay with us. We look forward to welcoming you again.

Responded October 30, 2017
Somerset West Lake Serviced Residences
9.0
Exceptional
ANH from Vietnam
Family with young children
Studio Executive
Stayed 14 nights in July 2014

Great value for 5 star service ”

Room type, lake view, hotel facility

This is our second time in this hotel. We book an executive studio with lake view, which has siting area separated from bedroom, a fully equiped with small kitchen and washing machine. The whole studio is spacious, new and with a balcony looking to the West Lake. The place is very clean and confortable so we did feel at home rather than in a hotel. Breakfasts are quite generous with great choice of hot foods and salads. My little son enjoyed the smimming pool where we enjoyed the small but nice gym. One can also jog along the lake road in the morning, which is just in the back gate of the hotel. The hotel is about 3-4 km from the city center but one can get there by taxi easily and quite cheap. Srongly recommended for families and for a relatively long stay (a week or more). We would come again to this hotel next time in Hanoi.

Reviewed August 16, 2014
9.0
Exceptional
Mykola from Ukraine
Couple
Studio Premier
Stayed 5 nights in April 2012

Comfortable hotel with attentive staff”

You can apply for a Ha Long Bay travel directly at the reception!

hotel is located near the west lake of hanoi city - every room has a view on the lake. on the ground floor there are a pool and gym. the breakfast is generally good, but only two options were available - vietnamese and western. i recommend first one. there are not many spots to see around the hotel, however, you can get a city taxi at the lobby at any time you need. taxi accepts credit cards! the staff speaks english well, room clean and comfortable - a bath, washing machine, fridge, conditioner, iron, oven - you can even cook by yourself!

Reviewed May 15, 2012
8.3
Excellent
Everdina from Netherlands
Business traveler
Studio Executive
Stayed 4 nights in September 2012

clean hotel with pleasant atmosphere for business ”

cosy appartments

Every time I come in Ha noi I go to Somerset Westlake hotel. First and most important reason is that it is at walking distance of my working location there, and that is quite an advantage in busy Hanoi. However, there are numerous other advantages to return to this hotel: appartments are very clean (in the many times I went there, I never found a single cockroach) and offer independence (own washing machine, possibility to cook (though I never do that: too much good food to be found at short distance), good couch, television, music player); it has a clean swimming pool and a gym (though not too fancy); and a lovely view on Westlake. Since rooms are directed towards Westlake, they are also located relatively quietly (not too much traffic on the small road in between hotel and West Lake). Food of the hotel is OK, but better food can be found elsewhere.

Reviewed September 18, 2012
9.6
Exceptional
Jared from Singapore
Business traveler
Studio Premier
Stayed 4 nights in January 2017

Good for Business Travelers”

Somerset West Lake Serviced Residences is clean, well furnished and very comfortable. The staff were very professional, friendly and helpful.

Reviewed February 05, 2017

Thank you for sharing your stay experience. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.

Responded May 18, 2017
Somerset West Lake Serviced Residences
10.0
Exceptional
Benchaporn from Thailand
Business traveler
Studio Premier
Stayed 1 night in August 2010

satisfy”

Pricing, Location and Facility are excellent
no shower cap

Unexpectable that I can find the hotel which good price but the location and facility are excellent. No need to waste time to find other hotel in Honoi for my next trip, I will be back to Somerset West Lake Hotel for sure.

Reviewed August 07, 2010
8.0
Excellent
Tanaporn from Thailand
Business traveler
Studio Premier
Stayed 2 nights in October 2010

Private and nice”

Professional
none

hese internationally managed accommodations with personalized services and extensive facilities are centrally located to make your business travel, weekend retreat or extended stay convenient and enjoyable. Surrounded by the largest concentration of commerce and business, the residence is ideal corporate housing for the expatriate on project assignment or relocation. You can stroll at your leisure to the many restaurants, entertainment areas and city attractions located outside the residence. There is a convention center, child education center and a shopping mall on the lower floors. Being the tallest tower, each residence offers panoramic views of the city. Enjoy the rich culture of Hanoi while living in a spacious and comfortable private apartment with the luxurious services and facilities that you desire.For your reservation at Somerset Grand Hanoi, please select the dates of your stay and complete our secure online booking form

Reviewed November 20, 2010
8.7
Excellent
Soo from South Korea
Business traveler
Studio Executive
Stayed 4 nights in March 2014

Great Facility, Cozy Room, and great service”

Great Facility, Cosy Room, and great service

Whenever I visit Hanoi, I always stay at Somerset West Lake. The facility is nice and cosy with kind staff and service. Highly recommend if you are staying for the business or the family trip.

Reviewed August 08, 2014
8.3
Excellent
Everdina from Netherlands
Solo traveler
Studio Executive
Stayed 6 nights in April 2012

good hotel with nice view on the West Lake”

the location on the banks of West Lake, the spacious rooms with kitchenette and washing machine, the friendly staff

I frequently travel to Vietnam and this was the second time that I stayed in this hotel. Although it is more expensive than the hotels I had before, it also offers much better service. Its rooms are (very) spacious and clean, contain a kitchen(ette) and a washing machine, have fast enough internet access and ample choice of TV channels. Most rooms offer a view on the West Lake, though from some of the most modest rooms (though none of the rooms is really modest, I would say) you can only catch a glimpse of the lake. Though all rooms a non-smoking rooms, the former guest in my room had been smoking there, obviously. The staff of the hotel is very friendly and helped me with e.g. printing some travel docs, taxi, etc. The swimming pool is good, though a bit cold between November and April. The only less positive thing is the food: breakfast is not included. You can order it in the restaurant, but it is quite expensive and not so tasty. There are not so many food stalls in the direct environment of the hotel so finding yourself a good and quick breakfast is a bit of a challenge, unless you prepare breakfast yourself.

Reviewed April 26, 2012
9.3
Exceptional
Gael from France
Solo traveler
Studio Executive
Stayed 2 nights in April 2012

Quiet - Appart hotel with garden and large rooms”

Quiet - Garden - Swimming pool

That is not the first time I did stay in this hotel so I consider it is a good one. Quiet with nice garden, swimming pool and gym. Rooms are standard like you can find in any somerset or Ascoott residence hotel but nice. You have small kitchen and also washing machine / dryer that help to reduce laundry prices. Wifi is free and works correctly. Staff is discreet and professional. It is a little bit far from the center but on the way to go to airport. And you have always taxi waiting in front of the foor. It takes you some 15 - 20 min to go to the center.

Reviewed April 10, 2012
9.3
Exceptional
Gael from France
Family with young children
Studio Premier
Stayed 1 night in April 2011

Very nice appartment hotel, quiet and comfortable”

garden and swimming pool, terrace to take breakfast or seat during the day

Somerset westlake is a small (I would say humùan sized) apartment hotel residence. large rooms well equipped with small sofa / tv corner, bedroom and small kitchen as well as bathroom of course. Looks like other Ascott hotels I have been in bangkok (Citadines). What makes this one great is the garden and the swimming pool where you can spend the whole afternoon reading books, playing, swimming ... there is also a Gym room very convenient to use. Staff is friendly -

Reviewed April 22, 2011
9.0
Exceptional
Phuc from Vietnam
Business traveler
Stayed 1 night in March 2012

Excellent!”

great!

Nothing to complain. Really enjoyed my stay at the Somerset West Lake! The facilities are all well-maintained. Would be better if a free breakfast is provided.

Reviewed March 27, 2012
8.3
Excellent
YONG from Australia
Family with young children
Stayed 1 night in June 2012

Somerset West Lake”

Good quality and spaceous rooms, nice pool area

These service apartments have good quality and spaceous rooms, and nice pool area (including childrens pool) and a good gym. It also has a small children's play area. The location of this hotel is a bit far from the centre of Hanoi, but reasonably quick to get to the airport, hence it was ideal for my 1 night stay. The hotel is in a quiet area, and it has a nice outlook of West Lake.

Reviewed June 21, 2012
8.3
Excellent
ALAIN from France
Couple
Studio Executive
Stayed 6 nights in November 2013

if you want to escape the buzz of central Hanoi”

comfort, location, quietness

a pleasant and well looked after serviced residence nearby the West Lake. Good pick if you want to escape the buzz of central Hanoi without being too far from it. Nice gardens with view on the lake and swimming pool

Reviewed May 13, 2014
9.6
Exceptional
Roderick from China
Family with young children
Studio Premier
Stayed 7 nights in June 2019

Best value for money”

Here you get a fully serviced apartment + pool + fitness room + full view of West Lake for the same price as the Old Quarters. All the staff, everyone are the friendliest and most helpful. I stay here every summer and I will again next year!

Reviewed July 01, 2019

Dear Roderick, Thank you very much for taking your time to review our property. We are delighted that you like all our facilities and service. We are pleased to welcome you back next year. Warmest regards, Tammy Tran Assistant Residence Manager

Responded July 07, 2019
Somerset West Lake Serviced Residences
9.3
Exceptional
Gael from France
Family with young children
Studio Premier
Stayed 1 night in April 2011

Appartment residence quiet and convenient”

Facilities for families

This is an appartements residence. Very nice and quiet. Garden at the back and swimming pool where you can spend your all morning or afternoon, far from the nois eand dust of Hanoi. There are facilities for young children / babies that make nice for families to stay there : playground inside the hotel and also outside next to the swimming pool where kids can play safely. Rooms are clean and good standard although mine had some bad smell you could feel when going in. However, when you are in, you dont smell it anymore and I was not able to find where it was coming from. probably bad sanitary installations conception

Reviewed April 23, 2011
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss

null