Somerset West Lake Serviced Residences
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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam,
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Studio Executive Somerset West Lake Serviced Residences
Studio Executive
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     Somerset West Lake Serviced Residences
     Somerset West Lake Serviced Residences
     Somerset West Lake Serviced Residences
    Studio Executive Somerset West Lake Serviced Residences
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     Somerset West Lake Serviced Residences

    Somerset West Lake Serviced Residences Reviews

    7.8
    Very good
    /10
    (674 reviews)See what guests said
    10.0
    Exceptional

    "Friendly service, adequate restaurant and nice scenic area f..."

    Matthew

    -

    April 13, 2017

    8.3
    Excellent service
    Recommended by 84% of guests

    Things you’ll love about Somerset West Lake Serviced Residences

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Very good
    Location
    7.4
    See map
    Very good location - 2.23 kilometers from city center
    Popular
    Nearby
  • One Pillar Pagoda1.6 km
  • Ho Chi Minh Mausoleum1.72 km
  • West Lake1.79 km
  • Vietnam Museum of Ethnology2.25 km
  • Vietnam Fine Arts Museum2.26 km
  • Temple of Literature2.31 km
  • Old Quarter3.21 km
  • Hoa Lo Prison3.36 km
  • St. Joseph's Cathedral (Nha Tho Lon)3.4 km
  • Hoan Kiem Lake3.67 km
  • This property is in high demand!

    Last booked 5 hours ago

    Value for money8.1
    Distance to city center4.00 Km
    Location rating7.4
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport7.1 km

    Rooms available at Somerset West Lake Serviced Residences

    7.9
    Very good
    Room comfort & quality
    3-Bedroom Executive Apartment
    3-Bedroom Executive Apartment
    ...
    • Room size: 112 m²/1206 ft²
    • Street view
    • 1 king bed & 1 queen bed & ...
    Enter dates to see prices
    Double Or Twin Executive Two Bedrooms
    Double Or Twin Executive Two Bedrooms
    ...
      Enter dates to see prices
      2-Bedroom Premier Apartment
      2-Bedroom Premier Apartment
      ...
      • Room size: 95 m²/1023 ft²
      • City view
      • 1 king bed & 1 queen bed
      Enter dates to see prices
      2 Bedroom Executive
      2 Bedroom Executive
      ...
      • Room size: 87 m²/936 ft²
      • Lake view
      • 1 single bed and 1 king bed
      Enter dates to see prices
      2-Bedroom Deluxe Apartment
      2-Bedroom Deluxe Apartment
      ...
      • Room size: 77 m²/829 ft²
      • City view
      • 1 king bed & 1 queen bed
      Enter dates to see prices
      Studio Executive
      Studio Executive
      ...
      • Room size: 37 m²/398 ft²
      • Lake view
      • 1 king bed
      Enter dates to see prices
      1 Bedroom Deluxe
      1 Bedroom Deluxe
      ...
      • Room size: 54 m²/581 ft²
      • Lake view
      • 1 double bed
      Enter dates to see prices
      Studio Premier
      Studio Premier
      ...
      • Room size: 40 m²/431 ft²
      • Lake view
      • 1 king bed
      Enter dates to see prices
      3-Bedroom Deluxe Room
      3-Bedroom Deluxe Room
      ...
      • Room size: 92 m²/990 ft²
      • Separate shower/bathtub
      • 1 queen bed and 1 king bed ...
      Enter dates to see prices
      Executive Apartment Three Bedrooms
      Executive Apartment Three Bedrooms
      ...
      • Balcony/terrace
      • Separate shower/bathtub
      Enter dates to see prices
      Have a question for Somerset West Lake Serviced Residences?

      What people love about Somerset West Lake Serviced Residences

      • 8.4
        Excellent

        "Clean and nice rooms with a great view."

        Jerickson

        |

        June 30, 2018

      • 8.4
        Excellent

        "In love with somerset, i always stay here when I am in hanoi"

        Thi A.

        |

        September 24, 2018

      • 10.0
        Exceptional

        "Really enjoyed clean pool and well arranged fitnessRoom, very good service from every staff."

        Wonchul

        |

        November 23, 2018

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      More about Somerset West Lake Serviced Residences

      More about Somerset West Lake Serviced Residences

      8.0
      Very good

      "Staying with family very good"

      sanghun

      |

      December 26, 2017

      An overview

      Show less

      What they offer

      8.0
      Very good

      "With a massive balcony and great view over west lake."

      Farng

      |

      November 22, 2017

      Read more reviews
      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What to eat nearby

      Vietnamese cuisine
      Vietnamese cuisine
      Propaganda Cafe
      740 m Vietnamese
      Ashima
      1.3 km Vietnamese
      Nem lui Hue
      1.5 km Vietnamese
      American cuisine
      American cuisine
      Ete Resto Cafe
      1.3 km American, Bar, French
      Cowboy Jack's
      1.8 km American, Pizza, Steakhouse
      Healthy Corner
      1.8 km American, Healthy
      Asian cuisine
      Asian cuisine
      Potomac Cruise - Restaurant & Coffee
      60 m Asian, Fusion, Vietnamese
      Daikon Foods
      230 m Asian, Japanese, Sushi
      Rock Billy
      840 m Asian

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

      Show less

      Some helpful facts

      Show less

      Announcements

      The restaurant is undergoing renovation from June 1, 2019 to July 15, 2019. Some areas will be affected by noise during this time. The property will then provide an alternative venue for guests.

      Reviews of Somerset West Lake Serviced Residences from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (674)Booking.com Reviews (133)
      7.8
      /
      10
      Cleanliness8.2
      Facilities7.8
      Location7.4
      Room comfort and quality7.9
      Service8.3
      Value for money8.1
      All languages
      All guests (674)
      All room types

      Show reviews that mention 

      Showing 493 verified guest comments
      12345
      10.0
      Exceptional
      Sasith from Singapore
      Couple
      1 Bedroom Deluxe
      Stayed 3 nights in January 2019

      Just awesome ! Value for money bigger room size ”

      We chose this place specially because if room size, it very spacious, highly recommended for families and who is looking for spacious rooms. Even though I booked 1 bedroom apartment they upgraded to 2 bedroom apartment, just nice we loved it, it had a great view over lake Location will be edge in the city but it’s just 10min away from city center. Breakfast was okay! Not much variety but it’s fine ! Staff was great, very helpful. They guided us what to do and where to go. Definitely will come here again !

      Reviewed February 12, 2019

      Dear Sasith, Thank you very much for staying with us and sharing your feedback. We are glad that you enjoyed your stay at our property as well as like our facilities and services. We look forward to welcoming you back. Best regards, Tammy Tran Assistant Residence Manager

      Responded February 16, 2019
      Somerset West Lake Serviced Residences
      8.4
      Excellent
      Jerickson from Singapore
      Family with young children
      2-Bedroom Premier Apartment
      Stayed 1 night in June 2018

      Nice and huge rooms”

      You will get bigger than usual rooms for a very reasonable price. Clean and nice rooms with a great view. They upgraded us for free to a 3br suite even if we only booked a 2br premiere suite. Thank you.

      Reviewed June 30, 2018

      Dear Mr/Ms Jerickson, Thank you very much for taking your time to review our property. We are glad to learn that you enjoy our upgrade. We look forward to welcome you back in the future. Kind Regards, Tammy Tran Assistant Residence Manager

      Responded July 04, 2018
      Somerset West Lake Serviced Residences
      8.8
      Excellent
      Mai from Vietnam
      Couple
      1 Bedroom Deluxe
      Stayed 1 night in June 2018

      Nice lake view”

      We booked for two but there’s only one bath towel set was set up. (There’s no shower cap set up this time as well). We didn’t notice that breakfast is not included in the deal we booked so if you really want breakfast, check the deal carefully. (Buffet breakfast is quite standard with not much choice).

      Reviewed June 25, 2018

      Dear Ms Mai, Thank you for taking the time to write this review. We appreciate your comment about bathroom amenities and will work with team members for improvement. We look forward to welcoming you back. Best Regards, Thanh Tran Assistant Residence Manager

      Responded July 04, 2018
      Somerset West Lake Serviced Residences
      9.2
      Exceptional
      sangho from Australia
      Couple
      2-Bedroom Deluxe Apartment
      Stayed 3 nights in March 2019

      Good family hotel”

      It’s 2 bed room apartment for my family trip. Good location and staffs were so friendly. It’s just a little old hotel but overall was great staying.

      Reviewed March 31, 2019

      Dear sangho, Thank you very much for taking your time to review our property. We are delighted that your family had an enjoyable stay with us. We look forward to welcoming you back. Warmest regards, Tammy Tran Assistant Residence Manager

      Responded April 07, 2019
      Somerset West Lake Serviced Residences
      8.8
      Excellent
      Bui from Vietnam
      Business traveler
      Studio Premier
      Stayed 4 nights in November 2017

      Avoid ground floor”

      I booked on agoda with Lake View but when I checked in they gave me garden view in the ground floor. I am not happy about that even they explained to me that they ran out of room. They did move me to the room I booked in the second day. But I had bad experience with the corridor in the ground floor. The smell is horrible. The 3rd floor with lake view is good and the hall is also cleaner.

      Reviewed November 21, 2017

      Dear Mr/Ms Bui, Thank you for taking the time to write this review. We appreciate your comment and will work with team members for improvement . We hope to welcome you again. Best Regards, Thanh Assistant Residence Manager

      Responded November 27, 2017
      Somerset West Lake Serviced Residences
      9.6
      Exceptional
      Thinagharan from Malaysia
      Couple
      Studio Executive
      Stayed 1 night in September 2016

      Best stay near West lake, Hanoi”

      Everything was perfect. From check-in, check-out, room condition, amenities, all was prepared in advance, and I did not have to call housekeeping. This is one of the very few perfect stays that I have experienced in hotels and service apartments all over the world. Service quality can be anywhere and it does not have to be only at 5 star places.

      Reviewed September 05, 2016
      9.7
      Exceptional
      Mai from Vietnam
      Couple
      Studio Executive
      Stayed 1 night in July 2015

      Enjoyed our stay”

      Fully furnished room, cleanliness, helpful staff

      Overall we enjoyed our stay in Somerset West Lake since we were expecting a fully furnished studio and they provided a nice room with everything you need for a small family. Besides, the receptionists are quite helpful in finding and returning my forgotten stuffs in fhe room. The only matter made us disappointed is the view. It is advertised on Agoda that the apartment will have lake view, that's why we decided to book! However, when we arrived, they gave us the apartment on ground floor with definitely no view at all. We had to request to arrange for us another unit on upper floors with proper view as stated in the room description but they can only give us the one on 2nd floor (on top of the one on the ground) and it still turned out to have only view to trees and their pool!!! If anyone like to have view, I would recommend to make sure that your apartment is located on higher floor, or choose the 1-bdr unit instead since it has balcony and direct view to the lake.

      Reviewed July 20, 2015
      8.3
      Excellent
      Frank from Netherlands
      Solo traveler
      1 Bedroom Deluxe
      Stayed 1 night in February 2014

      Prima prijs/qualiteitsverhouding”

      Friendly helpfull staf, spacious room, good wifi

      We stayed here because of a cancellation elsewhere. The hotel was good for a short stay. It is out of the way of the centre and backpack area and in the area behind the hotel is not so much to do and to see. But the situation at the Westlake makes it just fine. Nice pool, spacious rooms and very helpful and friendly staf makes it a comfortable place to stay.

      Reviewed March 06, 2014
      9.3
      Exceptional
      Indra from Singapore
      Couple
      Stayed 4 nights in February 2013

      Great service apartment with amazing staff!”

      Amazing staff, impeccable service and large sized apartments

      Stayed for almost a week. Noticed that the staff were impeccably serviced oriented. Was given a low floor room but was given a higher one when I feedbacked that I had made the bookings months ago and had specically requested for a high floor room.Staff helped us to move and gave us umbrellas when we went on tour on rainy days. Doorman offered his cigarettes when he knew the shops were closed during Chinese New Year and that I was about to go and buy my supplies. Breakfast served at the cafe in the lobby could be better though. Will be back for sure!

      Reviewed September 02, 2013
      9.7
      Exceptional
      Teou from Singapore
      Business traveler
      Studio Premier
      Stayed 4 nights in August 2011

      Large room. Nice service. ”

      Nice and quiet location but it is close to a quaint street of thuy khue with lots of little shops.

      the staff greets you and they knew my preference on rooms and automatically selects it for me. i actually like the wine served there. reasonable price. i usually buy fruits from the stalls just across the road. manager always engages with customers and a great conversationist.

      Reviewed September 26, 2011
      8.0
      Excellent
      Tanaporn from Thailand
      Business traveler
      Studio Premier
      Stayed 2 nights in October 2010

      Private and nice”

      Professional
      none

      hese internationally managed accommodations with personalized services and extensive facilities are centrally located to make your business travel, weekend retreat or extended stay convenient and enjoyable. Surrounded by the largest concentration of commerce and business, the residence is ideal corporate housing for the expatriate on project assignment or relocation. You can stroll at your leisure to the many restaurants, entertainment areas and city attractions located outside the residence. There is a convention center, child education center and a shopping mall on the lower floors. Being the tallest tower, each residence offers panoramic views of the city. Enjoy the rich culture of Hanoi while living in a spacious and comfortable private apartment with the luxurious services and facilities that you desire.For your reservation at Somerset Grand Hanoi, please select the dates of your stay and complete our secure online booking form

      Reviewed November 20, 2010
      10.0
      Exceptional
      Raymond from Singapore
      Business traveler
      Studio Executive
      Stayed 4 nights in April 2019

      3rd time staying here”

      After staying here for 3 time. I still prefer to stay here. Location is good and staff is Friendly. Room is clean. But the restaurant need to improve on their breakfast.

      Reviewed April 13, 2019

      Dear Raymond, Thank you very much for your strong support to our property so far. We are delighted that you like our location, apartment and services. At the same time, we are well noted your feedback about breakfast. We will work with our breakfast vendor for improvement. We look forward to welcoming you back. Warmest regards, Tammy Tran Assistant Residence Manager

      Responded April 15, 2019
      Somerset West Lake Serviced Residences
      10.0
      Exceptional
      EILEEN from Singapore
      Family with young children
      2-Bedroom Deluxe Apartment
      Stayed 1 night in December 2018

      Great stay”

      Reviewed March 15, 2019

      Dear EILEEN, Thank you very much for staying with us and sharing feedback. We are pleased to know that you enjoyed your stay here. We look forward to welcoming you back. Best regards, Tammy Tran Assistant Residence Manager

      Responded March 17, 2019
      Somerset West Lake Serviced Residences
      10.0
      Exceptional
      Wonchul from South Korea
      Business traveler
      Studio Premier
      Stayed 5 nights in October 2018

      great hotel”

      I stayed at this hotel 5days. really enjoyed clean pool and well arranged fitnessRoom, very good service from every staff. I highly recommand this hotel.

      Reviewed November 23, 2018

      Dear Wonchul, Thank you very much for staying with us and giving us wonderful review about our facilities and service. We appreciate your perfect score and look forward to welcoming you back. Kind regards, Tammy Tran Assistant Residence Manager

      Responded November 25, 2018
      Somerset West Lake Serviced Residences
      8.4
      Excellent
      Thi from Vietnam
      Solo traveler
      Studio Executive
      Stayed 2 nights in September 2018

      My home after home”

      In love with somerset, i always stay here when I am in hanoi

      Reviewed September 24, 2018

      Dear Thi , Thank you so much for stay at Somerset west lake in Hanoi. I appreciate reading that you enjoyed staying with us. And we are very thank you for positive recommending us to others as the best place. Once again, thank you for choosing us every time when you in Hanoi, we are trying to offer to you more memorable stay! Kind regards, customer relationship manager Alice Lee

      Responded September 27, 2018
      Somerset West Lake Serviced Residences
      8.8
      Excellent
      Adrian from United Kingdom
      Family with young children
      2 Bedroom Executive
      Stayed 14 nights in October 2017

      I very seldom review places...”

      ...but am extremely positive about the Somerset. As a western person who spends a lot of time in Hanoi with my young family it stood out vs alternatives by the fact that you feel removed from the chaos of the city by virtue of overlooking the West Lake, and even more so by the staff who are charming and very effective. In particular our maid service was excellent. It wasn’t just that the lady cleaned our place extremely well daily. She also folded our laundry and put away our dishes etc. I’d recommend this place and will stay there whenever I go back to Hanoi.

      Reviewed October 28, 2017

      Thank you for your compliments of our staffs with special mention to our maid. It is great to have you stay with us. We look forward to welcoming you again.

      Responded October 30, 2017
      Somerset West Lake Serviced Residences
      7.6
      Very good
      Thu from Vietnam
      Couple
      Studio Executive
      Stayed 9 nights in August 2017

      Everything was good”

      Location is convenient for West Lake entertainment areas with western restaurants and bars/pub. However it is really far from the old quarter. Receptionists were nice and helpful. Unfortunately the security guy who opened the door for customers were kind of smelly. I also noticed he was more helpful towards foreigners than local customers.

      Reviewed October 26, 2017

      Thank you for taking the time to write this review with good comment about our receptionists. We appreciate your comment about security guy and will personally address his issue to ensure he receives the necessary guidance to perform a much better role moving forward to avoid such inconvenience.

      Responded October 30, 2017
      Somerset West Lake Serviced Residences
      4.4
      SAI from Singapore
      Family with young children
      2 Bedroom Executive
      Stayed 2 nights in April 2017

      2 Days stay in Hanoi”

      Big Hotel with the name but we are disappointed by it. The carpet in each room is old and smelly. The aircon is old an dirty. The breakfast that we have to pay is a let down, a big No No. Not much choice and taste is bad. Generally we are very disappointed. The front desk try to help us to tour around - Thanks for that. Rather than that I believe they are only carter for long term stayer, I would not recommend for Tourist and short stay. There is lots of hotel with way better facility and location and the price may be a lot better than this Residences. The only good point I can say is that this residence is big.

      Reviewed April 13, 2017

      Thank you for taking time to write this review. We apologize that we were unable to make you feel more at home and comfortable. We appreciate your review and would like to assure you that we are working on an improvement plan. We hope you will stay with us again, giving us another opportunity to serve you better.

      Responded May 18, 2017
      Somerset West Lake Serviced Residences
      8.0
      Excellent
      Cong from Vietnam
      Solo traveler
      1 Bedroom Deluxe
      Stayed 1 night in January 2017

      Clean, good value for money”

      The place is overall a good value for money, except location and room layout (bedroom is located next to the hallway). Also be noted of the power socket which is Singaporean standard. You can borrow an adapter from the reception.

      Reviewed February 04, 2017

      Thank you for your feedback.. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

      Responded May 18, 2017
      Somerset West Lake Serviced Residences
      8.8
      Excellent
      Tan from Singapore
      Group
      2 Bedroom Executive
      Stayed 4 nights in December 2016

      I will definitely stay at Somerset Westlake again when I visit Hanoi again.”

      The location is ideal for my family as it's away from the bustling Hanoi old quarters but yet not too far. It's approx 10 mins drive away. There were plenty of foods outside the apartment. We didn't have to worry about going hungry. The staffs were friendly and helpful. The rooms were spacious and clean.

      Reviewed December 13, 2016
      12345
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      Somerset West Lake Serviced Residences
      |Very good 7.8
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      Experiences on Agoda. Because your room is just the beginning.

      • Very good location
      • One Pillar Pagoda