Somerset West Lake Serviced Residences
Somerset West Lake Serviced Residences
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"Clean, convenient and reasonable price"

KITAMURA

|

March 8, 2018

Studio Executive - Guestroom Somerset West Lake Serviced Residences
Studio Executive - Guestroom
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Exterior view Somerset West Lake Serviced Residences
Exterior view
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Garden Somerset West Lake Serviced Residences
Garden
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Studio Executive - Guestroom Somerset West Lake Serviced Residences
Studio Executive - Guestroom
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See map Somerset West Lake Serviced Residences
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Very good
Location
7.4
See all 34 photos Somerset West Lake Serviced Residences
See all 34 photos
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What guests are saying:
Area was not too far from the central. Building runs a little old.
Ernest from Singapore
Business traveler
The staff are willing to go above and beyond to make sure their guests have a wonderful stay. Attention to detail is paid to ensure guests feel taken care of.
Matthew from United States
Solo traveler
The location is good
XIAOGANG from China
Business traveler
Somerset West Lake Serviced Residences is clean, well furnished and very comfortable. The staff were very professional, friendly and helpful.
Jared from Singapore
Business traveler
Good place to stay here
Van from Vietnam
Family with young children
Love the service as well as the special request for my hotel room. It was lovely and my partner was truly surprise. Thank you for the time and effort. Cheers.
DUY from Vietnam
Solo traveler
Friendly service, adequate restaurant and nice scenic area for sitting.
Matthew from United States
Solo traveler
Love the service as well as the special request for my hotel room. It was lovely and my partner was truly surprise. Thank you for the time and effort. Cheers.
Kim from Malaysia
Couple
Have a good time at here! Best choice
TranLeAnh from Vietnam
Group
I love this hotel location, inside of west lake, have best view and best room's equipment, the staff of hotel is kindness and friendly, I had wonderful experience when I stay in this hotel.
yuehtung from Taiwan
Business traveler

Somerset West Lake Serviced Residences

Very good location
- 2.26 kilometers from city center
Very good
From 604 reviewsSee what guests said
7.8
/
10
Excellent service
8.3
Recommended by 85% of guests
Value for money8.0
Distance to city center4.00 Km
Location rating7.4
Nearest airportGia Lam Airport (VGL)
Distance to airport6.9 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Room choices
7.9
Very good
Room comfort & quality
This property is in high demand!Last booked 1 hour ago
3-Bedroom Executive Apartment
3-Bedroom Executive Apartment
...
  • Room size: 112 m²/1206 ft²
  • Street view
  • 1 king bed & 1 queen bed & ...
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2 Bedroom Executive
2 Bedroom Executive
...
  • Room size: 87 m²/936 ft²
  • Lake view
  • 1 single bed and 1 king bed
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2-Bedroom Premier Apartment
2-Bedroom Premier Apartment
...
  • Room size: 95 m²/1023 ft²
  • City view
  • 1 king bed & 1 queen bed
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Double Or Twin Executive Two Bedrooms
Double Or Twin Executive Two Bedrooms
...
  • Room size: 87 m²/936 ft²
  • Balcony/terrace
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Studio Executive
Studio Executive
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 1 king bed
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2-Bedroom Deluxe Apartment
2-Bedroom Deluxe Apartment
...
  • Room size: 77 m²/829 ft²
  • City view
  • 1 king bed & 1 queen bed
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1 Bedroom Deluxe
1 Bedroom Deluxe
...
  • Room size: 54 m²/581 ft²
  • Lake view
  • 1 double bed
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Studio Premier
Studio Premier
...
  • Room size: 40 m²/431 ft²
  • Lake view
  • 1 king bed
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3-Bedroom Deluxe Room
3-Bedroom Deluxe Room
...
  • Room size: 92 m²/990 ft²
  • Kitchenette
  • 1 queen bed and 1 king bed ...
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Double room - Executive
Double room - Executive
...
  • Balcony/terrace
  • Bathtub
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Have a question for Somerset West Lake Serviced Residences?

What people love about the property

  • "Very clean and well managed."

    Anh

    |

    July 25, 2017

  • "The location is good"

    XIAOGANG

    |

    June 23, 2017

  • "Staff was friendly & room was spacious"

    Jee K.

    |

    March 24, 2017

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More about Somerset West Lake Serviced Residences

More about Somerset West Lake Serviced Residences

"Courteous and helpfulBut the room the moment you stepped in."

John W.

|

August 2, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Vietnamese cuisine
Vietnamese cuisine
Propaganda Cafe
740 m Vietnamese
Ashima
1.3 km Vietnamese
Nem lui Hue
1.5 km Vietnamese
American cuisine
American cuisine
Ete Resto Cafe
1.3 km American, Bar, French
Cowboy Jack's
1.8 km American, Pizza, Steakhouse
Healthy Corner
1.8 km American, Healthy
Asian cuisine
Asian cuisine
Potomac Cruise - Restaurant & Coffee
60 m Asian, Fusion, Vietnamese
Daikon Foods
230 m Asian, Japanese, Sushi
Rock Billy
840 m Asian

What they offer

"Receptionists were nice and helpful."

Thu A.

|

October 26, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (604)Booking.com Reviews (119)
7.8
/
10
Cleanliness8.2
Facilities7.8
Location7.4
Room comfort and quality7.9
Service8.3
Value for money8.0
Provided by verified guests of Agoda
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All guests (604)
All room types
Showing 471 verified guest comments
12345
8.4
Excellent
DAEYONG from South Korea
Business traveler
2 Bedroom Executive
Stayed 3 nights in October 2018
Awesome!!”
it was very nice hotel!! clean, comfortable, cozy...etc. people are very kind but place is little bit far from the town I went. view is very close to the lake. so it was great!!
Reviewed October 14, 2018
Dear Mr/Ms Daeyong, Thank you very much for taking your time to review our property. We are glad to learn that you enjoy your stay with us. We look forward to welcoming you back! Kind regards, Thanh Tran Assistant Residence Manager
Responded October 17, 2018
Somerset West Lake Serviced Residences
8.4
Excellent
Thi from Vietnam
Solo traveler
Studio Executive
Stayed 2 nights in September 2018
My home after home”
In love with somerset, i always stay here when I am in hanoi
Reviewed September 24, 2018
Dear Thi , Thank you so much for stay at Somerset west lake in Hanoi. I appreciate reading that you enjoyed staying with us. And we are very thank you for positive recommending us to others as the best place. Once again, thank you for choosing us every time when you in Hanoi, we are trying to offer to you more memorable stay! Kind regards, customer relationship manager Alice Lee
Responded September 27, 2018
Somerset West Lake Serviced Residences
8.4
Excellent
Jerickson from Singapore
Family with young children
2-Bedroom Premier Apartment
Stayed 1 night in June 2018
Nice and huge rooms”
You will get bigger than usual rooms for a very reasonable price. Clean and nice rooms with a great view. They upgraded us for free to a 3br suite even if we only booked a 2br premiere suite. Thank you.
Reviewed June 30, 2018
Dear Mr/Ms Jerickson, Thank you very much for taking your time to review our property. We are glad to learn that you enjoy our upgrade. We look forward to welcome you back in the future. Kind Regards, Tammy Tran Assistant Residence Manager
Responded July 04, 2018
Somerset West Lake Serviced Residences
8.8
Excellent
Mai from Vietnam
Couple
1 Bedroom Deluxe
Stayed 1 night in June 2018
Nice lake view”
We booked for two but there’s only one bath towel set was set up. (There’s no shower cap set up this time as well). We didn’t notice that breakfast is not included in the deal we booked so if you really want breakfast, check the deal carefully. (Buffet breakfast is quite standard with not much choice).
Reviewed June 25, 2018
Dear Ms Mai, Thank you for taking the time to write this review. We appreciate your comment about bathroom amenities and will work with team members for improvement. We look forward to welcoming you back. Best Regards, Thanh Tran Assistant Residence Manager
Responded July 04, 2018
Somerset West Lake Serviced Residences
8.0
Excellent
Roy from Malaysia
Business traveler
Studio Executive
Stayed 1 night in May 2018
Good stay!”
Good stay!
Reviewed June 25, 2018
Dear Mr/Ms Roy, Thank you very much for taking your time to review our property. We appreciate your feedback and looking forward to welcome you back in the future. Kind Regards, Tammy Tran Assistant Residence Manager
Responded July 04, 2018
Somerset West Lake Serviced Residences
6.4
Good
Roy from Malaysia
Business traveler
Studio Executive
Stayed 1 night in May 2018
Good stay!”
Good stay!
Reviewed June 25, 2018
Dear Mr/Ms Roy, Thank you very much for taking your time to review our property. We appreciate your feedback and looking forward to welcome you back in the future. Kind Regards, Tammy Tran Assistant Residence Manager
Responded July 04, 2018
Somerset West Lake Serviced Residences
10.0
Exceptional
XI from China
Business traveler
1 Bedroom Deluxe
Stayed 1 night in March 2018
Easy and comfortable room”
The suite is more than enough. comfortable for short long stay.
Reviewed May 27, 2018
Thank you for taking your time to review our property and giving us perfect score. We appreciate your feedback and look forward to welcoming you back. Kind regards,
Responded June 02, 2018
Somerset West Lake Serviced Residences
8.0
Excellent
KITAMURA from Japan
Business traveler
Studio Executive
Stayed 1 night in March 2018
Clean, convenient and reasonable price”
Clean, convenient and reasonable price
Reviewed March 08, 2018
Dear Kitamura san, Thank you very much for taking your time to review our property. We appreciate your feedback and looking forward to welcome you back in the future. Kind Regards, Tammy Tran Assistant Residence Manager
Responded March 31, 2018
Somerset West Lake Serviced Residences
9.6
Exceptional
Dan from Vietnam
Group
2 Bedroom Executive
Stayed 1 night in January 2018
Good hotel 9/10”
fully equipment, clear, receptionist are very helpfull (Eric, Kayla, Alex ...)
Reviewed February 11, 2018
Dear Mr/Ms Dan, Thank you very much for taking your time to review our property. We appreciate your feedback and looking forward to welcome you back in the future. Kind Regards, Tammy Tran Assistant Residence Manager
Responded February 21, 2018
Somerset West Lake Serviced Residences
9.2
Exceptional
Hai from Vietnam
Business traveler
Studio Premier
Stayed 3 nights in October 2017
Good”
Traffic problem.
Reviewed January 21, 2018
Thank you for your compliments of our serviced residence. It is great to have you stay with us. We look forward to welcoming you again.
Responded January 24, 2018
Somerset West Lake Serviced Residences
7.2
Very good
SENG from Malaysia
Family with teens
2 Bedroom Executive
Stayed 7 nights in December 2017
Great for families who like to stay around the WestLake”
Because of the heavy traffic, it takes some time to get to & back from popular places like the French or Old Quarter. No convenient supermarket nearby. On the positive side, the Westlake view is nice & there's a great beef pho around the corner (Pho Vu) 👍
Reviewed January 08, 2018
Thank you for taking your time to review our serviced residence. It is great to have you stay with us. We look forward to welcoming you again.
Responded January 12, 2018
Somerset West Lake Serviced Residences
8.0
Excellent
sanghun from South Korea
Family with teens
2 Bedroom Executive
Stayed 2 nights in October 2017
good”
I stay 5/10~6/10/2017 . staying with family very good
Reviewed December 26, 2017
Thank you for your compliments of our serviced residence. It is great to have you stay with us. We look forward to welcoming you again.
Responded December 28, 2017
Somerset West Lake Serviced Residences
8.0
Excellent
Farng from Australia
Couple
1 Bedroom Deluxe
Stayed 3 nights in November 2017
More then expected”
The room I stayed in was more then expected. With a massive balcony and great view over west lake. The staff was attentive providing great service for our needs.
Reviewed November 22, 2017
Thank you for your compliments of our serviced residence. It is great to have you stay with us. We look forward to welcoming you again.
Responded November 27, 2017
Somerset West Lake Serviced Residences
8.8
Excellent
Bui from Vietnam
Business traveler
Studio Premier
Stayed 4 nights in November 2017
Avoid ground floor”
I booked on agoda with Lake View but when I checked in they gave me garden view in the ground floor. I am not happy about that even they explained to me that they ran out of room. They did move me to the room I booked in the second day. But I had bad experience with the corridor in the ground floor. The smell is horrible. The 3rd floor with lake view is good and the hall is also cleaner.
Reviewed November 21, 2017
Dear Mr/Ms Bui, Thank you for taking the time to write this review. We appreciate your comment and will work with team members for improvement . We hope to welcome you again. Best Regards, Thanh Assistant Residence Manager
Responded November 27, 2017
Somerset West Lake Serviced Residences
7.6
Very good
Farng from Australia
Couple
Studio Executive
Stayed 1 night in November 2017
Great service ”
Staff was attentive Location was great for what we needed. Just out of the main area while been east enough to get everywhere.
Reviewed November 16, 2017
Thank you for taking the time to write this review with good comment about our staff and location. We appreciate your feedback and look forward to welcome you back in the future.
Responded November 18, 2017
Somerset West Lake Serviced Residences
10.0
Exceptional
Dan from Vietnam
Group
2 Bedroom Executive
Stayed 1 night in November 2017
100”
nice view, staffs are friendly, help full ( specially the guy who worked at night-alexey
Reviewed November 05, 2017
Dear Mr/Ms Sander, Thank you very much for giving us perfect score. Your heartfelt words and special mention of Alex will be share with our team for encouragement. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at our property. Your sincerely, Thanh Tran
Responded November 06, 2017
Somerset West Lake Serviced Residences
8.8
Excellent
Adrian from United Kingdom
Family with young children
2 Bedroom Executive
Stayed 14 nights in October 2017
I very seldom review places...”
...but am extremely positive about the Somerset. As a western person who spends a lot of time in Hanoi with my young family it stood out vs alternatives by the fact that you feel removed from the chaos of the city by virtue of overlooking the West Lake, and even more so by the staff who are charming and very effective. In particular our maid service was excellent. It wasn’t just that the lady cleaned our place extremely well daily. She also folded our laundry and put away our dishes etc. I’d recommend this place and will stay there whenever I go back to Hanoi.
Reviewed October 28, 2017
Thank you for your compliments of our staffs with special mention to our maid. It is great to have you stay with us. We look forward to welcoming you again.
Responded October 30, 2017
Somerset West Lake Serviced Residences
10.0
Exceptional
Dan from Vietnam
Group
2 Bedroom Executive
Stayed 1 night in October 2017
Exceptional”
all staffs are very helpfull, kind. we'll stay here next time in hanoi
Reviewed October 27, 2017
Thank you very much for giving us perfect score. We appreciate your feedback. We hope to welcome you back in the near future.
Responded October 30, 2017
Somerset West Lake Serviced Residences
7.6
Very good
Thu from Vietnam
Couple
Studio Executive
Stayed 9 nights in August 2017
Everything was good”
Location is convenient for West Lake entertainment areas with western restaurants and bars/pub. However it is really far from the old quarter. Receptionists were nice and helpful. Unfortunately the security guy who opened the door for customers were kind of smelly. I also noticed he was more helpful towards foreigners than local customers.
Reviewed October 26, 2017
Thank you for taking the time to write this review with good comment about our receptionists. We appreciate your comment about security guy and will personally address his issue to ensure he receives the necessary guidance to perform a much better role moving forward to avoid such inconvenience.
Responded October 30, 2017
Somerset West Lake Serviced Residences
10.0
Exceptional
Quang from Vietnam
Business traveler
Studio Executive
Stayed 1 night in August 2017
Exceptional”
Perfect
Reviewed August 29, 2017
Thank you for your compliments of our serviced residence. It is great to have you stay with us. We look forward to welcoming you again.
Responded August 30, 2017
Somerset West Lake Serviced Residences
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