Very good 7.6
Based on 362 reviews

Verified traveler reviews

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Very good

based on 362 reviews
  • Cleanliness 8.1
  • Facilities 7.7
  • Location 7.2
  • Room comfort and quality 7.9
  • Service 8.2
  • Value for money 7.8
  • Food and dining 6.2
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Thi from Vietnam
Families with young children
Studio Executive
Stayed 2 nights in January 2014
fantastic for long stay, save a lot
built-in kitchen with everything to serve a family, a great washing machine with store dry, a room for kids to play, grocery shopper for you
Fantastic. Really love it although we stay for 3 dáy
Reviewed January 13, 2014

A.T. from Malaysia
Business travelers
Studio Premier
Stayed 2 nights in May 2013
peaceful and great view of west lake
quiet, spacious service apartment
Had a peaceful and quiet stay with excellent view of West lake. Its spacious and the location is superb if you have your own transport or you do not need to go to the old quarter daily. Although the facilities were well maintained the carpet has seen better days. Breakfast is at best basic.
Reviewed December 25, 2013

Carol from Australia
Solo travelers
2 Bedroom Executive
Stayed 5 nights in November 2013
Great --relaxing place
Large living area and kitchen
Reviewed December 01, 2013

Chua from Malaysia
Business travelers
Studio Executive
Stayed 2 nights in June 2013
close to airport
nice breaksfast, helpful staffs and clean room
Reviewed October 23, 2013

Kwon from South Korea
Business travelers
Studio Executive
Stayed one night in October 2013
cozy residence hotel by somerset
quite, elegant and trained staffs
a bit old facilities, but still ramains as first consideration for relaxed time with beautiful lake view.
Reviewed October 23, 2013

chung-wen from Taiwan
Business travelers
Studio Premier
Stayed 2 nights in September 2013
super hotel
view, room, staff
Reviewed October 10, 2013

Ho from Malaysia
Business travelers
Studio Executive
Stayed one night in October 2013
large room with very comfortable bed
very nice staff with good rooms
staff and rooms were great. location wise, it is alright if you dont mind abit out from the town area. hotel food was ok.
Reviewed October 06, 2013

Duc from Australia
1 Bedroom Deluxe
Stayed 7 nights in August 2013
Been here before, still good
Good location, Large room, Clean
Reviewed September 25, 2013

SANGIN from South Korea
Studio Executive
Stayed one night in September 2013
Very clean room and good for making food at hotel
clean and big room
For the room was really great. But check-in time takes like forever. They have to do so many things for check-in. Staff's english speaking was okay but at the night, one of the stafss English was so poor.
Reviewed September 24, 2013

John from Singapore
Business travelers
Studio Executive
Stayed one night in September 2013
Location, sea view and easy to get taxi
Its a somerset residences,and rated 5 stars, disappointed with the room. No amenities, except for a bottle of all purpose soap bottle. Hair dresser was basically useless with similar wind as generated by a hand held fan. Room was ok, but bed sheets felt that it has been in used for the last 3 years. Seriously.
Reviewed September 16, 2013


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