"Highly recommend if you wish to visit Hanoi or just for stay-cation"
Location rating score
Free Wi-Fi in all rooms!
|Value for money||8.8|
|Distance to city center||4 km|
|Nearest airport||Gia Lam Airport (VVGL)|
|Distance to airport||7.1 km|
Check-in is from 02:00 PM, and check-out is until 12:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Somerset West Point Hanoi is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 924000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Somerset West Point Hanoi also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Somerset West Point Hanoi has a car park right on site for maximum convenience. Parking is available for a fee of 250000 VND per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.
Somerset West Point Hanoi does permit smoking in some areas and is not 100% smoke-free.
"Check in was done in 5 mins and service was great."
December 26, 2018
"The hotel staff were friendly and helpful too."
June 8, 2019
"This hotel is well located in the Tay Ho area."
January 2, 2019
Located in the Tay Ho District area, Somerset West Point Hanoi is the ideal point of departure for your excursions in Hanoi. Only 20 km away, this 5-star property can be easily accessed from the airport. With its convenient location, the property offers easy access to the city's must-see destinations.
Somerset West Point Hanoi offers impeccable service and all the essential amenities to invigorate the weary traveler. A selection of top-class facilities such as free Wi-Fi in all rooms, 24-hour room service, 24-hour security, daily housekeeping, taxi service can be enjoyed here.
Guests can choose from 284 rooms, all of which exude an atmosphere of total peace and harmony. The property's host of recreational offerings ensures you have plenty to do during your stay. Superb facilities and an excellent location make Somerset West Point Hanoi the perfect base from which to enjoy your stay in Hanoi.
"We stayed for 6 nights and everything was perfect."
January 4, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Somerset West Point Hanoi
Tay Ho District
Hoan Kiem District
Show reviews that mention
Excellent and brand new serviced apartment”
We booked a room at Somerset West Point as a treat for ourselves before our wedding weekend, and it was an absolute pleasure. Everything was perfect, the staff was always helpful and courteous, and the apartment was in tip top condition. The room also came with access to lots of facilities, which unfortunately we didn't have time to use. There's a Starbucks downstairs, and great local food and coffee is just steps away. The only issue we had, which was completely out of Somerset's control, was the daily struggle to get there from the city center. There are major works going on on the road connecting West Lake (the area it's in) and the center/old quarter, so traffic is a nightmare. Taxis are also banned during rush hours.
Dear Ha-My, Thank you for this glowing review and positive recommendation to other travellers! We are so thankful to have the opportunity to accomodate you during such a special occasion in your life and we are delighted to hear that you had a perfect stay. Among all, thank you for the compliments of our staff. We endeavour to continually delight our residents whenever they stay with us so your compliments are a great motivation for us. From all of us at Somerset West Point Hanoi, thank you for your valued patronage. We look forward to welcoming you again and maybe next time you will have the time to try out some of our facilities such as the pool and gym! Warm regards, Grace Gan Operations Manager
Best stay in Hanoi ”
We are a family of 4. We originally booked a connected two bedroom at the Golden Rooster hotel in the old quarter and paid full money for 7 nights, but they canceled our room on arrival for someone else. So we left without a place to stay on 27th of December. Lucky, we Somerset West Point had 2 bedroom apartment available. We stayed for 6 nights and everything was perfect. Super clean room with the lake view. All the staff are very helpful and nice. We will definitely come back! It’s so worth it to pay more to stay here. Never ever again to book a cheaper small hotel that don’t honor our booking.
Dear Darika, It is terrible to hear that your previous reservation at the Golden Rooster was canceled at the last minute but we are so glad to be able to host your family during your trip during the festive season. It's brilliant to know that you appreciate the cleanliness of our well-appointed room and the view of the West Lake! Receiving such positive feedback from our residents motivates us to further improve our commitment to providing good products and services. Your endorsement means a lot to us and we look forward to welcoming you back in the not so distant future. Warm regards, Grace Gan Operations Manager
Can't be better”
I stayed at Somerset West Point Hanoi for only one night but it was one of very few extraordinary hospitality I have had in Hanoi so far. I mean, everything was perfect, especially the FO staffs. Keep up the great works. I'll stay there again next time Im in town.
Dear Linh, We are thrilled to receive such wonderful compliments. The entire team at Somerset West Point strives to offer warm, welcoming and friendly service coupled with a homely environment so we are pleased that our efforts have paid off. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. Warm regards, Grace Gan Operations Manager
Nice, clean, functional hotel”
This is a new, nice hotel in Tay Ho, the popular expat suburb of Hanoi. The room is nice, staff is friendly and staying there is comfortable. The area has lots of activity, excellent restaurants and cafés within easy walking distance. However, walking in the neighborhood is sometimes a bit awkward because of the lack or poor condition of sidewalks. The breakfast of the hotel is not especially good but you can make use of the wonderful cafeterias in the neighborhood e.g. Joma, Annam Gourmet, La Salsa, St Honoré etc. Or you can buy some delicious fruit and enjoy a fruity breakfast in your room. To me the only tasteless thing in the hotel was hosting a boring Starbucks cafe downstairs. Vietnam is famous for its excellent coffee and wonderful coffee shops. It is true lack of imagination to lose the opportunity to present some of that local culture to the visitors of the hotel. It would also be more sustainable policy to favor the local enterprises instead of an American megacompany.
Dear Kari, Thank you for taking the time to share such a detailed review of your stay experience in Somerset West Point. It is always a pleasure when our guests have delightful and memorable experiences with us and I am especially pleased to read that our room and service have met your expectations. I have noted your feedback regarding the poor condition of the sidewalks. Unfortunately, this is common in Hanoi and even though we requested to conduct improvement works on the sidewalks around our building, our proposal was not approved by the authorities. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. Warm regards, Grace Gan Operations Manager
One of the Best Somersets in Asia!”
The newest Somerset in Hanoi and it didn’t fail to impress! Furnishings and kitchen were modern and functional. I loved the cosy living room where we gathered each morning for coffee and at the end of the day for drinks. Bed was comfy and bathroom had all the amenities we needed. Staff all excellent, from Reception to Housekeeping. Always happy to help out with calling a cab, making dinner reservations or tidying up the apartment. The location is a little far from the Old Quarter but then, it’s not so touristy. Which we loved. The area has plenty of restaurants, supermarkets, convenience stores. Right opposite the apartment, and about 10 min walk, is a flower market. Some noise from the traffic but nothing too major. There’s a steakhouse on the ground floor of the apartment and a poolside bistro. And a Starbucks as well! One of the best Somersets I’ve stayed in Asia! 5 stars!
Dear Mr/Mrs Hin, Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point. Thank you for highlighting the many positive elements of your stay; from the helpful and attentive service delivered by our associates, to the comfort of our guestroom and the accessibility of our property being so close by to amenities around it. From all of us at Somerset West Point Hanoi, thank you for your valued patronage and we look forward to welcoming you again at any one of our serviced residences. Best Regards. Nguyen My- Guest Service Manager.
Great alternative to a 5* Hotel; feels more like a home”
This newly build Service Apartment lies in the middle of the foreign area called "Tay Ho". Starbucks next door (literally). With an amazing steakhouse next to that as well. Across the apartment is Circle K and down the street lies an abundance of local food restos, cafes, foreign restaurants, etc. Cant ask for more. The ONLY concern was the bed itself. It made alot of noise when moving around in bed. Could be just my room (2409) but definitely can be improved there. otherwise, everything else was subperb.
Dear Daniel, Thank you so much for taking the time to write this detailed review highlighting many of the benefits of staying at Somerset West Point! I'm delighted to hear about your positive stay experience. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times so thank you for sharing the feedback about the bed. We have checked and found that there was an issue with the spring box so we are in the processing of replacing it. If your travels bring you back to Hanoi in the future, we hope to welcome you back for another memorable stay with us. Warm regards, Grace Gan Operations Manager
Hanoi - Tay Ho”
This hotel is well located in the Tay Ho area. Easy to get to from the airport and a short taxi ride (20 minutes) to most city locations. Hotel is clean, staff freindly. It is a new hotel. The staff are also very honest, they overcharged me on teh room and then folllowed up with me to give me a rebate. I would not have known if they had not followed up with me.
Dear Craig, Thank you for choosing to stay with us at Somerset West Point and for taking the time to share this lovely review. How wonderful to know that you had such an excellent experience with us and was impressed with so many aspects of your visit; from our friendly staff, the cleanliness of our well-appointed room and our convenient location between Noi Bai International Airport and the Old Quarters. I apologize that our staff accidentally overcharged you initially however, I'm so glad to hear that they were able to process the rebate quickly. I appreciate your kind words and look forward to welcome you back for another exceptional experience soon. Warm regards, Grace Gan Operations Manager
This apartment hotel located in West Lake district, lots of local and international food options just across from hotel. This area is definitely away from hustle and bustle of Old Quarters. Has certain charm, I can't describe. We really like the area, the hotel is great too.
Dear Triadi, Thank you for taking the time to submit this review. We are so glad to hear that you enjoyed your stay at Somerset West Point! In addition, our location was chosen exactly due to the points you highlighted so we are delighted that it is suitable to your needs. If your travels bring you back to Hanoi in the future, we hope to welcome you back for another memorable stay with us. Warm regards, Grace Gan Operations Manager
Best Hotel in Hanoi ”
It's in the west lake area where all of the expats live. Brand new building with great amenities. New modern clean rooms. Currently a lot less expensive than chain hotels, and much nicer. Will stay again
Dear Andrew, Thank you for this glowing review of Somerset West Point! We are delighted to learn that you enjoyed your stay with us and we look forward to welcoming you back for another stay. Warm regards, Grace Gan Operations Manager
Nice home away from home”
Really nice hotel. Clean, new, great facility, touching service, not crowded. Staff there are all really welcoming and helpful. Relaxing by the pool is enjoyable. Definitely will book again next time when visit Hanoi.
Dear LI_TZU, At Ascott, we strive to offer warm, welcoming and friendly service coupled with a homely environment and settings that we have been known for across the world. Thus, it is a pleasure to know that you had an enjoyable experience with us. Providing excellent service is the core of our service commitment to our guests and I am very pleased to learn that our team had made your stay so special and welcoming! I will be sure to share your comments with the team to recognise their efforts. From all of us at Somerset West Point Hanoi, thank you for your valued patronage and we look forward to welcoming you again! Warm regards, Grace Gan Operations Manager
Great hotel ”
Definitely would come back when travel in group to Hanoi even the price little bit high the hotel is excellence.
Dear Tien, Thank you for choosing to stay with us at Somerset West Point and for taking the time to share this lovely review. Providing excellent service is the core of our service commitment to our guests so I am especially pleased to read that you had an excellent visit. Thank you once again for your kind recommendation. I certainly hope to welcome you back again in the very near future. Warm regards, Grace Gan Operations Manager
Best service apartment in Hanoi. Check in was done in 5 mins and service was great. Friendly staff and good facility. Highly recommend if you wish to visit Hanoi or just for stay-cation
Dear JIXIAO, It is a pleasure to know that you had a delightful experience with us. Providing excellent service is the core of our service commitment to our guests and I am very pleased to learn that our team had made your stay so special! I will be sure to share your comments with them. Your endorsement means a lot to us and we look forward to welcoming you back in the not so distant future. Warm regards, Grace Gan Operations Manager
Home Away From Home”
What a treat to have such a clean, modern suite in Hanoi, everything top notch and working, even a washer/dryer which was badly needed after travelling for several weeks. The management and staff helpful and polite. A bit distant from the old town, but taxis are cheap.
Dear Heidi, It is wonderful to read that you had an enjoyable experience at Somerset West Point. Our fully-furnished apartments have been designed to provide the comforts of a home away from home so we are glad that the facilities such as the washer/dryer was useful to you. Thank you for your support and personal recommendation to other travelers. We look forward to welcoming you back for another memorable stay! Warm regards, Grace Gan Operations Manager
Brand New Serviced Apartment”
A brand new property from Somerset, everything was great except very limited breakfast and food options in the restaurant. Can recommend fpr both business and family travellers.
Dear PANKAJ, Thank you for the positive recommendation to other travellers! I have noted your feedback regarding the breakfast however, we seek your understanding as we are a serviced apartment which caters mainly to long stay residents. Therefore, we do not provide the extensive international buffet similar to hotels. Once again, thank you for your support and we look forward to welcoming you back for another memorable stay! Warm regards, Grace Gan Operations Manager
Home away from home. ”
Really new and nice hotel. We both enjoy the time there so much. will definitely come back again if visit Hanoi.
Dear LI-TZU, Thank you for taking the time to submit 2 reviews of your stay with us at Somerset West Point! We are delighted to learn that you enjoyed your stay with us. At the same time, we are glad to have met your expectations in service and quality standards. We await your return as there is nothing that would make us happier than to welcome you back to your home away from home at Somerset. Warm regards, Grace Gan Operations Manager
Very nice room product- convienent to airport”
Very nice room product. If staying more than 3 nights, this is very good. Kitchenette, washing machine and well laid-out room that is pretty new and very comfortable. Starbucks and El Gaucho (high end Argentinian-style steakhouse) in podium are a very nice plus. Very convenient to the airport and not too bad to CBD. Got a great rate. Room product is very easily equal to branded 5-stary and 50-80% of the price.
Dear Colin, Thank you for taking the time to leave this detailed review! I'm delighted to hear that you found our fully-furnished apartments suitable for your stay. They are designed specifically to provide comfort and convenience for all our residents. If your travels bring you back to Hanoi in the future, we hope to welcome you back for another memorable stay with us. Warm regards, Grace Gan Operations Manager
I loved my apartment and the service extended to me so much that I am strongly considering renting an apartment here once moved to Hanoi. Perfect all around.
Dear Lina, We are so glad to have met your expectations in service and quality standards during your recent stay and we are delighted that you are considering to rent an apartment on a long time basis. Should you require any assistance or information regarding the long term lease, please contact us directly through our brand website. We await your return as there is nothing that would make us happier than to welcome you back to your home away from home at Somerset. Warm regards, Grace Gan Operations Manager
It made my trip to Hanoi quite relaxing. I like the food at Mad Society and the swimming pool area was perfect for relaxing.
Dear Homerson, Thank you so much for sharing the experience of your recent visit to Somerset West Point! It is wonderful to learn that you had a relaxing stay at Somerset West Point. I am delighted to know that you enjoyed the restaurant and swimming pool. Your endorsement means a lot to us and we look forward to welcoming you back for another relaxing stay in the near future. Warm regards, Grace Gan Operations Manager
huge space, comfortable bed ”
near the west lake, foreigner restaurants and super market are really convenient to visitors. and public area is really clean and good smell.
Dear HUIYI, Thank you for your positive recommendation to other travellers! It is truly wonderful to read that you had such a memorable experience with us and I am delighted to know that you enjoyed the many positive elements of your stay with us; from our convenient location with close access to many amenities around the neighbourhood, to the comfort of your bed. I appreciate your kind words and look forward to welcome you back for another exceptional experience soon. Warm regards, Grace Gan Operations Manager
Excellent hotel about 20 mins taxi ride from tourist sites”
Lovely views of the lake. Rooms are huge and hotel is brand new. Staff are attentive and welcoming. Starbucks is downstairs for a quick breakfast, plus other cafes a 3 mins walk away. The only downside to the hotel is it’s food. Breakfast is disappointing and we ordered lunch around the pool and had to send 2 of the dishes back as the meat was all fat, no meat to be seen. The Argentinian steak house downstairs is an absolute must eat there. Best steak I’ve had anywhere in the world. Expensive but so worth it! Taxis wait outside the hotel so it’s easy to get anywhere but it is about 15-40 mins taxi ride to get to most of the tourist sites. Stay here - you won’t be disappointed!
Dear Virginia, Thank you for taking the time to write this detailed review! Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good products and services. We are sorry to hear about your disappointment with the restaurant on the 4th floor. As it is outsourced, we will pass on your feedback to the management team and will work closely with them to improve. If your travels bring you back to Hanoi in the future, we hope to welcome you back for another memorable stay with us. Warm regards, Grace Gan Operations Manager
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