"Very hospitable staff and great location at an excellent pri..."
January 6, 2019
Free Wi-Fi in all rooms!
|Value for money||8.9|
|Nearest airport||Gia Lam Airport (VVGL)|
|Distance to airport||7.1 km|
"Near the west lake, foreigner restaurants and super market are really convenient to visitors."
September 19, 2018
"Hotel is clean, staff freindly."
January 2, 2019
"Friendly efficient and helpful."
October 31, 2018
"Good new property."
June 26, 2018
Located in the Tay Ho District area, Somerset West Point Hanoi is the ideal point of departure for your excursions in Hanoi. Only 20 km away, this 5-star property can be easily accessed from the airport. With its convenient location, the property offers easy access to the city's must-see destinations.
Somerset West Point Hanoi offers impeccable service and all the essential amenities to invigorate the weary traveler. A selection of top-class facilities such as free Wi-Fi in all rooms, 24-hour room service, 24-hour security, daily housekeeping, taxi service can be enjoyed here.
Guests can choose from 284 rooms, all of which exude an atmosphere of total peace and harmony. The property's host of recreational offerings ensures you have plenty to do during your stay. Superb facilities and an excellent location make Somerset West Point Hanoi the perfect base from which to enjoy your stay in Hanoi.
"We stayed for 6 nights and everything was perfect."
January 4, 2019
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
spacious for a group of 8, comes with 3 bathrooms. kitchen and living room is very huge. location is very good too, there a convenient store right opposite the lobby. And not to forget there a Starbucks next to the lobby too.
Dear Mr Lee, Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point. Thank you for highlighting the many positive elements of your stay; from the helpful and attentive service delivered by our associates, to the comfort of our guestroom and the accessibility of our property being so close by to amenities around it. Your endorsement means a lot to us and we look forward to welcoming you back in the not so distant future. Best Regards. Nguyen My- Guest Service Manager.
Can't be better”
I stayed at Somerset West Point Hanoi for only one night but it was one of very few extraordinary hospitality I have had in Hanoi so far. I mean, everything was perfect, especially the FO staffs. Keep up the great works. I'll stay there again next time Im in town.
Dear Linh, We are thrilled to receive such wonderful compliments. The entire team at Somerset West Point strives to offer warm, welcoming and friendly service coupled with a homely environment so we are pleased that our efforts have paid off. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. Warm regards, Grace Gan Operations Manager
Home away of home”
This place had everything I needed, felt welcoming and comfortable while not too nosy. Staff make there best effort, the place is quite new and facilities are great. Might not be the best area for tourists but the area has almost everything you need.
Dear Zvi, Thank you so much for sharing the experience of your stay in Somerset West Point! It is wonderful to know that you had an enjoyable experience with us and I am very pleased to learn that our property met your expectations and our team had made your stay so comfortable! Your endorsement means a lot to us and nothing would make us happier than to welcome you back in the future. Warm regards, Grace Gan Operations Manager
Nice, clean, functional hotel”
This is a new, nice hotel in Tay Ho, the popular expat suburb of Hanoi. The room is nice, staff is friendly and staying there is comfortable. The area has lots of activity, excellent restaurants and cafés within easy walking distance. However, walking in the neighborhood is sometimes a bit awkward because of the lack or poor condition of sidewalks. The breakfast of the hotel is not especially good but you can make use of the wonderful cafeterias in the neighborhood e.g. Joma, Annam Gourmet, La Salsa, St Honoré etc. Or you can buy some delicious fruit and enjoy a fruity breakfast in your room. To me the only tasteless thing in the hotel was hosting a boring Starbucks cafe downstairs. Vietnam is famous for its excellent coffee and wonderful coffee shops. It is true lack of imagination to lose the opportunity to present some of that local culture to the visitors of the hotel. It would also be more sustainable policy to favor the local enterprises instead of an American megacompany.
Dear Kari, Thank you for taking the time to share such a detailed review of your stay experience in Somerset West Point. It is always a pleasure when our guests have delightful and memorable experiences with us and I am especially pleased to read that our room and service have met your expectations. I have noted your feedback regarding the poor condition of the sidewalks. Unfortunately, this is common in Hanoi and even though we requested to conduct improvement works on the sidewalks around our building, our proposal was not approved by the authorities. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. Warm regards, Grace Gan Operations Manager
Best stay in Hanoi ”
We are a family of 4. We originally booked a connected two bedroom at the Golden Rooster hotel in the old quarter and paid full money for 7 nights, but they canceled our room on arrival for someone else. So we left without a place to stay on 27th of December. Lucky, we Somerset West Point had 2 bedroom apartment available. We stayed for 6 nights and everything was perfect. Super clean room with the lake view. All the staff are very helpful and nice. We will definitely come back! It’s so worth it to pay more to stay here. Never ever again to book a cheaper small hotel that don’t honor our booking.
Dear Darika, It is terrible to hear that your previous reservation at the Golden Rooster was canceled at the last minute but we are so glad to be able to host your family during your trip during the festive season. It's brilliant to know that you appreciate the cleanliness of our well-appointed room and the view of the West Lake! Receiving such positive feedback from our residents motivates us to further improve our commitment to providing good products and services. Your endorsement means a lot to us and we look forward to welcoming you back in the not so distant future. Warm regards, Grace Gan Operations Manager
Hanoi - Tay Ho”
This hotel is well located in the Tay Ho area. Easy to get to from the airport and a short taxi ride (20 minutes) to most city locations. Hotel is clean, staff freindly. It is a new hotel. The staff are also very honest, they overcharged me on teh room and then folllowed up with me to give me a rebate. I would not have known if they had not followed up with me.
Dear Craig, Thank you for choosing to stay with us at Somerset West Point and for taking the time to share this lovely review. How wonderful to know that you had such an excellent experience with us and was impressed with so many aspects of your visit; from our friendly staff, the cleanliness of our well-appointed room and our convenient location between Noi Bai International Airport and the Old Quarters. I apologize that our staff accidentally overcharged you initially however, I'm so glad to hear that they were able to process the rebate quickly. I appreciate your kind words and look forward to welcome you back for another exceptional experience soon. Warm regards, Grace Gan Operations Manager
Kind staffs, beautiful room conditions, everythig was perfect, I am really thanks for all staffs.
Dear Seo, Thank you for choosing to stay with us at Somerset West Point and for taking the time to share this lovely review on Agoda.com. We are delighted to learn that you enjoyed your stay with us. At the same time, we are glad to have met your expectations in service and quality standards. It will be our pleasure to welcome you back again when you next visit Hanoi. Best Regards. Nguyen Thi My- Guest Service Manager.
One of the Best Somersets in Asia!”
The newest Somerset in Hanoi and it didn’t fail to impress! Furnishings and kitchen were modern and functional. I loved the cosy living room where we gathered each morning for coffee and at the end of the day for drinks. Bed was comfy and bathroom had all the amenities we needed. Staff all excellent, from Reception to Housekeeping. Always happy to help out with calling a cab, making dinner reservations or tidying up the apartment. The location is a little far from the Old Quarter but then, it’s not so touristy. Which we loved. The area has plenty of restaurants, supermarkets, convenience stores. Right opposite the apartment, and about 10 min walk, is a flower market. Some noise from the traffic but nothing too major. There’s a steakhouse on the ground floor of the apartment and a poolside bistro. And a Starbucks as well! One of the best Somersets I’ve stayed in Asia! 5 stars!
Dear Mr/Mrs Hin, Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point. Thank you for highlighting the many positive elements of your stay; from the helpful and attentive service delivered by our associates, to the comfort of our guestroom and the accessibility of our property being so close by to amenities around it. From all of us at Somerset West Point Hanoi, thank you for your valued patronage and we look forward to welcoming you again at any one of our serviced residences. Best Regards. Nguyen My- Guest Service Manager.
Nice home away from home”
Really nice hotel. Clean, new, great facility, touching service, not crowded. Staff there are all really welcoming and helpful. Relaxing by the pool is enjoyable. Definitely will book again next time when visit Hanoi.
Dear LI_TZU, At Ascott, we strive to offer warm, welcoming and friendly service coupled with a homely environment and settings that we have been known for across the world. Thus, it is a pleasure to know that you had an enjoyable experience with us. Providing excellent service is the core of our service commitment to our guests and I am very pleased to learn that our team had made your stay so special and welcoming! I will be sure to share your comments with the team to recognise their efforts. From all of us at Somerset West Point Hanoi, thank you for your valued patronage and we look forward to welcoming you again! Warm regards, Grace Gan Operations Manager
The price is suitable, staff are friendly, facilities & pool are great. There is a problem with car parking fee but staff fixed well. Xuan Dieu street is small, ot is hard for walking. Will book again.
Dear Luong, Thank you so much for sharing the experience of your recent visit. I'm so glad to hear that you like the facilities and pool. At the same time, we are glad to hear compliments of our staff members. I apologise for the issue you faced with the the carparking fee however, I'm pleased to hear that it was resolved well. Once again, thank you for your support and personal recommendation to other travelers. We look forward to welcoming you back for another memorable stay! Warm regards, Grace Gan Operations Manager
Great alternative to a 5* Hotel; feels more like a home”
This newly build Service Apartment lies in the middle of the foreign area called "Tay Ho". Starbucks next door (literally). With an amazing steakhouse next to that as well. Across the apartment is Circle K and down the street lies an abundance of local food restos, cafes, foreign restaurants, etc. Cant ask for more. The ONLY concern was the bed itself. It made alot of noise when moving around in bed. Could be just my room (2409) but definitely can be improved there. otherwise, everything else was subperb.
Dear Daniel, Thank you so much for taking the time to write this detailed review highlighting many of the benefits of staying at Somerset West Point! I'm delighted to hear about your positive stay experience. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times so thank you for sharing the feedback about the bed. We have checked and found that there was an issue with the spring box so we are in the processing of replacing it. If your travels bring you back to Hanoi in the future, we hope to welcome you back for another memorable stay with us. Warm regards, Grace Gan Operations Manager
Family holiday with kids”
We spent a few nights here after a trip to Sapa and enjoyed the location and spacious, clean rooms. With Starbucks and a steakhouse downstairs, there are plenty of conveniences nearby and the reception area is spacious and welcoming. We tried out 2 different 2 bedroom apartments during our visit and both were great.
Dear Carl, Thank you so much for your positive recommendation to other travellers! We are delighted to learn that you had a pleasant stay and you liked the apartments and reception area. We also try to find tenants that would enhance our guests' stay so we are glad that you enjoyed the convenience of Starbucks and El Gaucho Argentinian Steakhouse on our 1st floor. If your travels bring you back to Hanoi in the future, we hope to welcome you back for another memorable stay with us. Warm regards, Grace Gan Operations Manager
Excellent brand new apartment”
We booked one night here and ended up extending it to 4. Brand new serviced apartment which is really good for its price. Staff is professional and caring. Location is great, with local food and coffee just steps away, and more expat options in the same area. The only issue we had, which was out of the hotel's control, was the works on the road connecting the hotel's are and the city center/Old Quarter. Just avoid going in and out during rush hours and you should be fine.
Dear Ha-My, Thank you for taking the time to submit another review for our property. We are so pleased that you enjoyed your stay so much that you extended it to 4 nights! At Ascott, we strive to offer warm, welcoming and friendly service coupled with a homely environment so we are glad to have achieved that for you. If your travels bring you back to Hanoi in the future, we hope to welcome you back for another memorable stay with us. Warm regards, Grace Gan Operations Manager
Excellent and brand new serviced apartment”
We booked a room at Somerset West Point as a treat for ourselves before our wedding weekend, and it was an absolute pleasure. Everything was perfect, the staff was always helpful and courteous, and the apartment was in tip top condition. The room also came with access to lots of facilities, which unfortunately we didn't have time to use. There's a Starbucks downstairs, and great local food and coffee is just steps away. The only issue we had, which was completely out of Somerset's control, was the daily struggle to get there from the city center. There are major works going on on the road connecting West Lake (the area it's in) and the center/old quarter, so traffic is a nightmare. Taxis are also banned during rush hours.
Dear Ha-My, Thank you for this glowing review and positive recommendation to other travellers! We are so thankful to have the opportunity to accomodate you during such a special occasion in your life and we are delighted to hear that you had a perfect stay. Among all, thank you for the compliments of our staff. We endeavour to continually delight our residents whenever they stay with us so your compliments are a great motivation for us. From all of us at Somerset West Point Hanoi, thank you for your valued patronage. We look forward to welcoming you again and maybe next time you will have the time to try out some of our facilities such as the pool and gym! Warm regards, Grace Gan Operations Manager
This apartment hotel located in West Lake district, lots of local and international food options just across from hotel. This area is definitely away from hustle and bustle of Old Quarters. Has certain charm, I can't describe. We really like the area, the hotel is great too.
Dear Triadi, Thank you for taking the time to submit this review. We are so glad to hear that you enjoyed your stay at Somerset West Point! In addition, our location was chosen exactly due to the points you highlighted so we are delighted that it is suitable to your needs. If your travels bring you back to Hanoi in the future, we hope to welcome you back for another memorable stay with us. Warm regards, Grace Gan Operations Manager
Better than staying in a hotel”
Me and my boyfriend decided to stay here instead of a hotel because we like to have more space and to cook and feel like home. The place has Beautiful, modern design. Nice outdoor swimming pool on the 4th floor. The room is very clean and staff is polite and helpful. Fully equipped kitchen, good washing machine, big fridge. Wish the bedroom could be more spacious because there s extra space in the bathroom. There should be a plug in for the hair dryer in the bathroom
Dear Tam, Thank you so much for sharing the experience and highlighting the unique selling points of Somerset West Point. Unfortunately, we are unable to provide an electric socket in the bathrooms due to our company safety regulations to prevent risks from electric shocks. However, we are so glad that overall you enjoyed the spacious apartments with fully stocked kitchen and the facilities on the 4th floor. From all of us at Somerset West Point Hanoi, thank you for your valued patronage and we look forward to welcoming you again at any one of our serviced residences. Warm regards, Grace Gan Operations Manager
We booked a 3 room apartment, but got upgraded to a 4 room apartment which is great. The apartment is very spacious and clean, everything is well maintained. Highly recommended for family travelers. The only downside is the noise coming from the main road even though we stayed at 10th floor, it is still very noisy from the nearby market and car honks.
Dear Samantha, Thank you for choosing to stay with us at Somerset West Point and for taking the time to share this review. How wonderful to know that you appreciate the spacious fully-furnished apartments which are perfect for families! In addition, I wish to thank you for your constructive feedback and observations regarding the areas for improvement. Your feedback is very important to us as it allow us to identify and improve on our services and facilities for our guests. We are currently reviewing how to improve the soundproofing and will continue in our improvement efforts to provide excellent service and products to our residents. It will be our pleasure to welcome you back again when you next visit Hanoi. Warm regards, Grace Gan Operations Manager
Hotel is one year old, so everything is updated. Room is very big , about 50 sqm for our executive junior suite with lake view. Because it is serviced apartment style with kitchen, washing machine etc but it also has big lobby, restaurant and bar like a hotel. Though it is few kilo meter from city centre , however taxi is so cheap. Also, this reasonable but slight high price Argentine steak house, Starbucks in same bui
Dear Wah, Thank you for selecting us as your preferred accommodation choice for your trip. It is truly wonderful to read that you had such a memorable experience with us and I am delighted to know that you enjoyed the many positive elements of your stay with us; from the comfort of your spacious and fully-furnished apartment with the view of the West Lake to the convenience of the onsite F&B establishments. Thank you once again for your kind recommendation. I certainly hope to welcome you back again in the very near future. Warm regards, Grace Gan Operations Manager
Dear Paa, Thank you for choosing to stay with us at Somerset West Point and submitting this review. As you gave a score of 6, I would truly appreciate if you could share if there were any areas that did your meet your expectations so that we may improve. Warm regards, Grace Gan Operations Manager
Dear SOOEEM, Thank you for awarding Somerset West Point a score of 8.8. We are glad that you had a positive experience and look forward to welcoming you again should you return to Hanoi. Warm regards, Grace Gan Operations Manager
Somerset West Point Hanoi
Tay Ho District
Tay Ho District
Tay Ho District
Tay Ho District