Excellent 9.0
Based on 92 reviews

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Excellent



based on 92 reviews
  • Cleanliness 9.0
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 9.0
  • Service 9.5
  • Value for money 9.2
  • Food/Dining 7.9
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orapin from Thailand
Families with older children
Family Room
Stayed 2 nights in April 2016
Good service with value of money
This is best hotel in Hanoi. Simon always support your request & provided best service to us. Greatly appreciated & highly recommended :)
Reviewed April 28, 2016
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Florian from Germany
Couples
Deluxe Double or Twin Room
Stayed one night in March 2016
Good Value for the price
Great Location in the old Quarter. Extrem friendly and helpfull staff. Room was a Little bit Dirty. View into the backyard. Window is better nötig Open, because of the smell of the kitchen. Great breakfast.
Reviewed March 31, 2016
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Simon from United Kingdom
Solo travelers
Deluxe Double or Twin Room
Stayed one night in February 2016
Great hotel location and staff
Marvelous, safe, central, clean, comfy, awesome
Splendid star boutique hotel is really boutique with what it have. Hotel is small but its service’s really professional from small criterias. Staff are usefull, friendly and always welcome with smile. Justine, Hotel Receptionist, welcome us with delicous fresh drink at first. We got only one night with deluxe double room, but Simon, Hotel Manager, supports us to upgrade up to honeymoon room with lovely decoration. Room atmosphere is wonderful, elegant and especiall kept to be clean and fresh. Finally, Due to a large number or tour package and different price in Hanoi Old Quarter, we got confusion and didnt what to do; however, thank to Simon, Simon support us to join in perfect tours at HaLong Bay and Sapa. Simon show full information and made everything easy for us. One again, Thanks all.
Reviewed March 03, 2016
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Jinju from South Korea
Groups
Deluxe Double or Twin Room
Stayed one night in December 2015
Great value, good location!!
Location, friendly staff, service
Loved staff and location! The staff were all very friendly and helpful. Special thanks to the manager, Justine, for treating us as special guest!! If I have chance to visit Hanoi, I would stay this hotel again.
Reviewed February 28, 2016
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Simrat from India
Families with young children
Suite
Stayed 5 nights in December 2015
Best choice for budget travellers
Service Level by Hotel Staff, Location & Breakfast
We had a very pleasant stay in this hotel. We stayed here for 5 nights. The rooms are clean and spacious. Have all standard facilities like bathroom amenities, locker-safe, refrigerator etc. The location is very convenient and near to the church and Hoan Kiem Lake. Staff is very courteous and helpful. Extra credit goes to Simon and justin for all their efforts including preparing us a breakfast for our early-morning flight and giving us free airport drop as a New Year gift.
Reviewed January 04, 2016
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Ngee from Malaysia
Families with older children
Family Room
Stayed 2 nights in December 2015
Perfect Location and helpful staffs
Location, helpful staffs, comfortable room
They made a mistake during check in (gave us double room instead of family room) but were corrected with apology. The manager, Simon and his staffs are friendly, helpful and speak decent English. You may ask them for best food (pho 10 nearby offers the best pho). Location cannot be better. It is situated in a relatively quite street but within minutes walking to the buzzing old quarters area.
Reviewed December 31, 2015
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Chee from Malaysia
Families with older children
Family Room
Stayed 2 nights in December 2015
Fantastic Service with smiling faces.
Food, staff attitude and room cleanliness.
We feel comfortable and happy with the service provided. We would like to recommend to friends who visits Hanoi.
Reviewed December 28, 2015
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piya from Thailand
Couples
Family Room
Stayed one night in December 2015
Clean and behind the church
Good breakfast
Reviewed December 15, 2015
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piya from Thailand
Couples
Family Room
Stayed 2 nights in December 2015
Good location but small hotel
Clean and book Halong bay ( bus takes so slow 4 hrs to get there )
Reviewed December 10, 2015
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piya from Thailand
Groups
Suite
Stayed 2 nights in December 2015
Clean but small hotel
Closed church and good food
Reviewed December 10, 2015
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