Splendid Star Suite Hotel
Splendid Star Suite Hotel
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"Very comfortable stay and great breakfast and awesome locati..."

Eric

|

May 16, 2016

Deluxe - Surrounding environment Splendid Star Suite Hotel
Deluxe - Surrounding environment
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Lobby Splendid Star Suite Hotel
Lobby
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Interior view Splendid Star Suite Hotel
Interior view
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Interior view Splendid Star Suite Hotel
Interior view
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Excellent
Location
8.9
See all 65 photos Splendid Star Suite Hotel
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Splendid Star Suite Hotel

Excellent location
- Inside city center
- What's nearby?
Excellent
From 187 reviewsSee what guests said
8.1
/
10
Excellent service
8.5
Value for money8.0
Distance to city center0.0 km
Location rating8.9
Nearest airportGia Lam Airport (VGL)
Distance to airport4.1 km
  • 960 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Hanoi

Room choices
8.3
Excellent
Room comfort & quality
Standard Double Or Twin Bed
Standard Double Or Twin Bed
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 1 king bed or 1 super king ...
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Family
Family
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 double beds
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Triple Room
Triple Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed and 1 queen be...
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Deluxe
Deluxe
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Room Capacity 8
Room Capacity 8
...
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    Room Capacity 5
    Room Capacity 5
    ...
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      Family Room - 2 Double Beds
      Family Room - 2 Double Beds
      ...
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        Bed in dormitory STANDARD
        Bed in dormitory STANDARD
        ...
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          Suite Honeymoon
          Suite Honeymoon
          ...
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            Bed in dormitory BUNK BED
            Bed in dormitory BUNK BED
            ...
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              What people love about the property

              • "Staff really helpful and room really big."

                Hoa

                |

                January 27, 2016

              • "Clean rooms, free drinks, free lunch - pluses."

                Hoa

                |

                January 24, 2016

              • "I sure will come back here again"

                Simon

                |

                January 22, 2016

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              More about Splendid Star Suite Hotel

              More about Splendid Star Suite Hotel

              "Good location, Excellent breakfast and Service"

              Ho Y.

              |

              February 5, 2016

              An overview

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What to eat nearby

              Vietnamese cuisine
              Vietnamese cuisine
              Com Viet Nam
              50 m Vietnamese
              Gitano
              50 m Vietnamese
              Goc Da
              60 m Vietnamese
              American cuisine
              American cuisine
              La Place
              30 m American, Asian, Cafe
              Rosemary Kitchen & Sandwicherie
              90 m American, European, Vegetarian
              Surf'n'Fries
              100 m American, Eastern European, European
              Asian cuisine
              Asian cuisine
              Hanoi Bliss Restaurant
              50 m Asian, Chinese, European
              7 miles Hanoi
              70 m Asian, Fast food, Pizza
              Ashima Tu Xuong
              80 m Asian

              What they offer

              "Both were also excellent with their services"

              Clare

              |

              March 21, 2016

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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Real reviews from real guests

              Agoda Reviews (187)Booking.com Reviews (233)
              8.1
              /
              10
              Cleanliness8.0
              Facilities6.6
              Location8.9
              Room comfort and quality8.3
              Service8.5
              Value for money8.0
              Provided by verified guests of Agoda
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              All guests (187)
              All room types
              Showing 163 verified guest comments
              12345
              9.2
              Exceptional
              Calvin from United States
              Solo traveler
              Deluxe
              Stayed 1 night in September 2018
              Good value and staff ”
              It's a good hotel overall except for two problems. Firstly, there's no elevator so it might not suit people who can't walk to the sixth floor. Secondly, it's right across the beautiful historical church in Hanoi so you can take photos from the balcony in front but will have to be able to sleep through the tolling bells (and the choir during daytime.
              Reviewed September 27, 2018
              2.8
              Diep from Vietnam
              Couple
              Deluxe
              Stayed 1 night in September 2018
              Acceptable”
              We booked few days before arrived. But when we check in they said they out of room due to some current guests demand. They asked to move us to other hotel near by with higher quality. In fact, the other hotel was very small, room not so clean. Very bad !!!
              Reviewed September 06, 2018
              10.0
              Exceptional
              Elena from Vietnam
              Group
              Deluxe
              Stayed 1 night in August 2018
              All the staff very nice”
              All the staff was always taking categoría about us and attend all our requirentes with a smile. Totally recommended.
              Reviewed August 23, 2018
              8.8
              Excellent
              Kong from Singapore
              Couple
              Deluxe
              Stayed 2 nights in August 2018
              A highly recommended budget Hanoi hotel ”
              The hotel is next to the famous St Joseph's Cathedral, a stone throw from the Hoam Kiem Lake. and walking distance to many tourist sites.and local eateries. .Our room was clean and equipped with hair dryer, kettle, good wifi connection and free coffee, tea and toiletries. We had a free welcome drink each upon checking in. Check-in and check-out was a breeze. Receptionist Hannah was very polite, helpful and accommodating. She spoke good English so communication was not a problem and she made our stay in Hanoi an enjoyable one.
              Reviewed August 09, 2018
              4.8
              Subramaniam from Malaysia
              Group
              Deluxe
              Stayed 2 nights in July 2018
              Night shift staff is not supportive and not helpful”
              Night shift staff is not supportive and not helpful. Always playing with computer. Management need to take action to prevent further damage to hotel!!!
              Reviewed July 30, 2018
              5.2
              TAN from Singapore
              Solo traveler
              Standard Double Or Twin Bed
              Stayed 4 nights in July 2018
              No lift service ”
              There is no lift service for this hotel, I am old and staying on 6th floor, very difficult to go up and down. Must inform the client in advance that this hotel without life service. Balcony canopy was torn and dangling without repair. Generally cleaning of room inside is good.
              Reviewed July 26, 2018
              8.4
              Excellent
              Leng from Malaysia
              Business traveler
              Standard Double Or Twin Bed
              Stayed 2 nights in July 2018
              Please give Ms. Hannah a raise.”
              Ms. Hannah is the best Vietnamese receptionist that I have come across with. Not just because she has a good customer service skill but she has a good English speaking ability for a Vietnamese. I have not asked her about her Chinese skill though. I believe she is talented. If you do not give her a pay raise, I might want to get her to work for me. As for the hotel, they need to change the room air-con, 1hp air-con cannot withstand the Hanoi's 39c hot weather. It is absolutely absurd that I am sweating inside my room at 9.00am with the air-con blasting at 17c.
              Reviewed July 09, 2018
              8.0
              Excellent
              nigel from United Kingdom
              Solo traveler
              Standard Double Or Twin Bed
              Stayed 2 nights in July 2018
              Fit for purpose ”
              No lift and my room was up 12 sets of stairs
              Reviewed July 07, 2018
              8.8
              Excellent
              ivan from Malaysia
              Solo traveler
              Standard Double Or Twin Bed
              Stayed 1 night in July 2018
              Good”
              I book the hotel 5 minute to my arrival, the staff were good to provide me with town map and after I told him that I would be staying for couple fews hour and will not be staying overnight, the friendly staff upgrade my room to bigger room without extra charges but sadly the bigger room having problem with air-con. Overall hotel were just beside the church 👍🏻
              Reviewed July 06, 2018
              6.4
              Good
              GEN from Malaysia
              Group
              Deluxe
              Stayed 3 nights in February 2018
              Location perfect. But noisy”
              the location for this hotel was perfect. however, the church bell is just too noisy. every morning 4.55am it'll ring continously and every 10-15 minutes it rings again.
              Reviewed March 20, 2018
              7.2
              Very good
              GEN from Malaysia
              Couple
              Deluxe
              Stayed 3 nights in February 2018
              Great Location”
              The hotel Location was GREAT. However, the church is just too noisy. Every morning 4.58am it'll start ringing its bell for at least 2 - 3 minutes non stop ( not sure what this means ).. followed by every 15 - 20 minutes they ring the bell once. Hotel room's aircond wasnt working well. tried to turn on the heater but it kepts shutting down. Other than that, the staff was great and speaks good english.
              Reviewed February 05, 2018
              6.4
              Good
              stephen from United Kingdom
              Family with young children
              Family
              Stayed 1 night in October 2017
              Just a bit disappointed”
              I'm not sure how the star rating on Agoda works, but either blind people are staying here, or people who have low standards. The place is clean enough the sheets are clean and the bathroom etc, but the stairs, 'breakfast' area etc are in need of a repair. To be fair everything was as described about the room, but for 1.3 mil my expectation was higher. Au Trieu is rammed with similar hotels, and i guess you're paying for the location.
              Reviewed October 21, 2017
              10.0
              Exceptional
              Chun from Hong Kong
              Solo traveler
              Deluxe
              Stayed 2 nights in September 2017
              Exceptional”
              This hotel is clean and comfortable. The staff were friendly, accommodating and professional, as they handled my enquiries and requests well. This hotel is a good choice for travellers.
              Reviewed October 02, 2017
              8.0
              Excellent
              Ying from China
              Solo traveler
              Deluxe
              Stayed 2 nights in July 2017
              50/50”
              It was good. Location is great and it's easy to get to old quarter just in walking distance. Staffs are friendly but I would suggest hotel improve bed linen cleanness a bit. Terrible thing was that water supply was cut off the whole night at the first night I stayed...and on and off at the second night.... Staffs told it was government's problem...
              Reviewed July 13, 2017
              10.0
              Exceptional
              Simon from Australia
              Couple
              Deluxe
              Stayed 1 night in June 2017
              lovely hotel”
              Great location in old town, really great breakfast, very helpful staff especially tom and Lisa. Comfortable rooms. The hotel is right next to the church and walking distance to me he lake and city center. Also easy for uber to pick up from here.
              Reviewed July 10, 2017
              5.6
              YOKE from Malaysia
              Family with teens
              Deluxe
              Stayed 5 nights in January 2017
              Need improvement”
              Room arrangement not good.Breakfast limited choice all 6 days same foods.Asked to arrange for laundry service hide our wet clothes for 2 days after asked few times then only took out under the front counter still not yet send for cleaning so end up I washed myself at the basin.Last day morning I needed to wake up the on duty staffs to open door for us because taxi driver couldn't come in to take our luggage send us to airport.
              Reviewed February 06, 2017
              7.2
              Very good
              shuling from Taiwan
              Business traveler
              Deluxe
              Stayed 3 nights in December 2016
              Good Hotel”
              Good budget hotel
              Reviewed February 05, 2017
              8.0
              Excellent
              Orathai from Thailand
              Solo traveler
              Family
              Stayed 1 night in August 2015
              Good”
              Good
              Reviewed January 09, 2017
              7.6
              Very good
              Beverley from United Kingdom
              Couple
              Deluxe
              Stayed 2 nights in November 2016
              Tired hotel”
              we received a warm welcome and drink on arrival. Our room however required updating, floor was worn out, shower looked like it had been reattached to wall not very well. Poor toileteries. Breakfast was not good. never any glasses available for orange juice and very little choice. 3 star hotels in HCMC are far superior for same money. We had two visits to this hotel and on second visit we were told they didn't have a room for us and we had to stay in another hotel. On the plus side they did pay for our taxi to airport by way of compensation
              Reviewed November 29, 2016
              7.6
              Very good
              SEONGHUN from South Korea
              Solo traveler
              Deluxe
              Stayed 1 night in July 2016
              Good”
              The front service was great, amd location is Best to reach everywhere. I think reasonable price for the room and breakfast was very convenientcuz they gave us delivery service
              Reviewed October 04, 2016
              12345
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