OYO 89625 Bilton Inn
1, 2 and 3 Floor, No. 23, Jalan Tugu, Kampung Air, Central Business District, Kota Kinabalu, Malaysia, 88000 - See map
Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Central Business District, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sapi Island.
Highlights
Announcements by hotel (1)
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.Facilities
Free Wi-Fi in all rooms!
Check-in/out [express]
Luggage storage
Wi-Fi in public areas
Daily housekeeping
Smoke-free property
Body thermometer
Doctor/nurse on call
Your dates are popular among travelersPopular destination! Properties in Kota Kinabalu are being booked every minute!
Strategic location”
The location is close to pretty much everything. The room is okay.
See room deals
Hi Muhammad, That is what we love to hear from our valued guests. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Bryce
Not recommend”
I pay in agoda RM85 .. This is agoda price with tax . But when the time i check in ..the staff said i must pay the balance ..which is rm65 perday ..so 2 days rm130 .they say they have changed the price in agoda but agoda still gives a cheap price ..they do not know why so and still give a normal price as directed by their boss ..so the balance is rm55 .. very not recommend... And the room is not same with the picture... Other hotel and other place is not like this and never like this but why this place?.i dont know why ..
See room deals
Facilities is worst”
To owner of this hotel, please do some invest to upgrade whole thing inside the room from bed, tv and all the facilities, so then your room hotel is value for money. Dont too "kedekut" to upgrade hotel room. Location is strategic, you may increase the price if you uprgrade. Right now i can say your room is value for RM10, its mean too worst. Im not blame your staff, their all good. Go, upgrade your hotel. No need to apologize for every complaining, cause you never care actually. Do upgrade to prove your effort. I might return to your hotel again to see what you did for your hotel.
See room deals
Hi Kenny, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jon
Short stay due to flight cancellation”
Stayed here for a night while waiting for my next flight. The room was small, the lobby was dark and loud. I got a room right next to the lobby and you can hear people talking in the lobby. No facilities as its a budget hotel. Cant expect much for the price you're paying.
See room deals
Sorry for the trouble caused, Brian! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Alex
The owner take another RM40 extra money for the stay. I feel not comfortable for this issue. ”
They put on agoda, and i pay for the agreed price. When i check in, they said the room already full and give me another room with RM40 extra charge.
See room deals
Not as shown on picture”
Booked and paid for online based on the price but upon arrival i am asked to paid extra with the reason they’re system aren’t updated with the online promo. With the no refund police I'm force to pay which really feels are tourist trap. The condition of the room are a far cry from what is shown on the website with the power point being covered by tape,the ac looks like its about to fall out of the wall,the water pressure for the shower feels like being sprayed by a water bottle and the wifi is only for display due aren’t able to connect. What’s worse is the towel ad some mystery hair on it and the condition was the same as the towel the mamak restaurant use to wipe the table. For those who are looking for a place to stay and cheap this really aren’t worth it.
See room deals
We are sorry for the inconvenience caused to you, Mohd! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Amina!
Charged fee”
So many fee charged etc, 10minutes check in before actual time, children fee charged even room for 2 person, dark place, dust room and many times call the staff just play phone at the back hotel..
See room deals
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jon
Avoid at all costs, Violent insulting manager”
Manager tried to give me a dirty, smelly old room away from the actual hotel in a clearly unused area behind metal grates and padlocks. The room was nothing like the room in the picture and description on Agoda. When i insisted that i had booked a different room he insulted me repeatedly, tried to take my passport from me with brutal force, started trowing my luggage around and tried to get people to beat me up. I was terrified while his employees were scared and embarassed. I left the hotel and went to the police. I will submit the police report to Agoda.
See room deals
Hi, Sdravko! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time Regards, Bella
Not recommended ”
Please do not stay at this hotel
See room deals
Sorry for the hassle you faced, Hanis! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!
DISAPPOINTED!!!!THIS IS SCAMMER HOTEL”
Please be carefull guys before book this hotel. They have a trick. I booked a single room with price RM38 from Agoda. Unfortunately, once I want to check in the staff said the room is not available and I have to change another room and the staff asked me to pay RM40 to upgrade the room. They didn’t update the price from agoda. This is unaccepted. How you can say that from day to night you never update the price???I booked around 8pm. I have been experienced like this for other hotel but they upgrade my room without additional payment. My friend also experienced with Bilton Inn Hotel. They were SCAMMER.
See room deals
Apologies for the problems you had faced, Nikman! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.
Messy ,not comfortable, staff liar & bad attitude ”
rooms not suitable for families staying, employees dishonest to refund deposits, untidy rooms, mattresses and blankets dirty with sand. Water problem,not able to take shower. If there’s no other, this place can be the last choice.
See room deals
Hi, Shanty! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!
One of the worst experiences ever”
Upon checking, I need to top up the payment since my booking price from Agoda is lower then published rate. Unprofessional response from Manager on this issue...need to add payment or it will be burnt. Upon check in room, the smell was very bad and facilities are not properly managed & maintained. One of my worst regret in life!!!
See room deals
Hi, Mohd! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy
Very smell room.. Very bad room.. ”
Price not follow the app agoda.. at lobby have pay some money to stay this hotel.. very bad news for us.. so don't choose this hotel.. i don't want to give ⭐.. ZERO ⭐ for this hotel..
See room deals
Sorry for the hassle you faced, Muhamad! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!
Very bad”
I book using agoda..pay to agoda but hotel ask me to pay extra to them..in agoda doesnt state that i need to pay more.. Room smelly
See room deals
choose any hotel as u can need comfortable”
Choose another hotel
See room deals
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jon
Bad service ”
Last time my stay here, they ask me for a extra charge other than the price i pay on agoda app, staff also lazy and sleep in the counter.
See room deals
Apologies for the problems you had faced, Josman! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.
Extra pay”
Owner want we extra pay .. his hotel price was 60 n Agoda price 45 so we must pay 15 more
See room deals
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Clay
Acceptable”
I booked from agoda, and paid online, when i arrived there, need to paya another rm10 for services.. wtf
See room deals
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon
Everything is bad ”
Extra charge without notice
See room deals
Sorry for the unpleasant experience you had with us, Sih. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. Regards, Khalish!
Acceptable”
Very2 bad servis. Staff defraud the money.
See room deals
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon