Spring Palace Resort Hotel
Spring Palace Resort Hotel
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"Breakfast was decent (although oriented towards Asian travel..."

Aviram

|

December 30, 2017

Deluxe King Bed Room - Guestroom Spring Palace Resort Hotel
Deluxe King Bed Room - Guestroom
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Lobby Spring Palace Resort Hotel
Lobby
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Interior view Spring Palace Resort Hotel
Interior view
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Interior view Spring Palace Resort Hotel
Interior view
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See map Spring Palace Resort Hotel
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Very good
Location
7.6
See all 39 photos Spring Palace Resort Hotel
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What guests are saying:
This place is just perfect!
Neil from Philippines
Couple
Great location - close to the old city centre but located in a tranquil setting. Large rooms with a generous bathroom. Good airconditioning. Rooms are well serviced. Staff are fantastic. Very helpful and friendly. Fabulous buffet breakfast. I'd happily stay again!
Carolyne from Australia
Group
Happy place
treesak from Thailand
Family with young children
Nice Clean, Big Rooms. This hotel just opened in 2015 so everything is new. Good value for money Front desk has good tour infomation. Good wifi
Paul from New Zealand
Family with teens
New Hotel, with Clean Rooms. Excellent service from very friendly staff. Front desk has valuable info and give good assistance for travellers. Food is good Overall great value for money and we will stay here next trip to Siam Reap
Paul from New Zealand
Family with young children
very good cosy hotel with friendly staff,a little away from old market but still ok,breakfast choice not much
JINGCHUN from China
Family with young children
Everybody was so kind and helpful. The front desk guy named So Chea was very intelligent and had a lot of knowledge about Cambodia.
Jacob from Thailand
Solo traveler

Spring Palace Resort Hotel

Very good location
- 420 meters from city center
- What's nearby?
Excellent
From 96 reviewsSee what guests said
8.5
/
10
Exceptional room comfort and quality
10.0
Recommended by 84% of guests
Value for money8.7
Distance to city center1.4 km
Location rating7.6
Nearest airportSiem Reap International Airport (REP)
Distance to airport9.1 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
10.0
Exceptional
Room comfort & quality
Deluxe King Pool View
Deluxe King Pool View
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 1 king bed
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Deluxe Twin - 2 Double Beds
Deluxe Twin - 2 Double Beds
...
  • Room size: 45 m²/484 ft²
  • Park view
  • 2 double beds
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Super Deluxe King Room
Super Deluxe King Room
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 1 king bed
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Deluxe Twin Pool View
Deluxe Twin Pool View
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 2 double beds
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Deluxe King Bed Room
Deluxe King Bed Room
...
  • Room size: 43 m²/463 ft²
  • Park view
  • 1 king bed
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Basic Double
Basic Double
...
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    Deluxe With View Double
    Deluxe With View Double
    ...
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      Basic Single
      Basic Single
      ...
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        Deluxe Double
        Deluxe Double
        ...
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          Have a question for Spring Palace Resort Hotel?

          What people love about the property

          • "It is quiet, clean and a great location."

            Bartlomiej

            |

            October 9, 2016

          • "This place is just perfect!"

            Neil M.

            |

            September 8, 2016

          • "Very helpful and friendly."

            Carolyne

            |

            August 15, 2016

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          More about Spring Palace Resort Hotel

          More about Spring Palace Resort Hotel

          "In all, it''s very good experience staying here~"

          MIN

          |

          March 28, 2017

          An overview

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What they offer

          "I appreciate the kindness of the staff"

          Raquel

          |

          May 12, 2017

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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (96)Booking.com Reviews (236)
          8.5
          /
          10
          Cleanliness8.7
          Facilities8.3
          Location7.6
          Room comfort and quality10.0
          Service9.0
          Value for money8.7
          Provided by verified guests of Agoda
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          All guests (96)
          All room types
          Showing 61 verified guest comments
          1234
          9.2
          Exceptional
          Nelvina from Mauritius
          Couple
          Deluxe King Bed Room
          Stayed 5 nights in November 2018
          We were pleased. ”
          The hotel is less than 10 mins Pub Street and night market by tuk tuk. Staff was very helpful and provided their assistance with all our queries. We interacted with the receptionist, the manager, the cook and the tuk tuk drivers. All were very nice and approchable. The hotel itself is peaceful, away from the noise and dust of the center. Nice swimming pool. Expect some exotic fruits while you're having a swim after a long and tiring day. Would definitely recommend it.
          Reviewed November 08, 2018
          10.0
          Exceptional
          Jason from United States
          Family with young children
          Deluxe King Bed Room
          Stayed 4 nights in May 2018
          Great Hotel”
          We miss Kim already
          Reviewed November 08, 2018
          9.6
          Exceptional
          Georgi from Bulgaria
          Solo traveler
          Deluxe King Bed Room
          Stayed 2 nights in May 2018
          Very nice staff”
          Nice staff on the reception.
          Reviewed May 05, 2018
          Dear Georgi First off all, thank so much for your choosing our hotel to be your accommodation in Siem Reap during your holiday and your good feedback for your stay with our hotel. We are delighted to hear you like our front desk staff's service, all our team commit to provide the best service to our valued clients. Look forward to your return back in the near future. Sincerely yours, Management and team
          Responded May 08, 2018
          Spring Palace Resort Hotel
          6.0
          Francisco from Spain
          Group
          Deluxe King Bed Room
          Stayed 2 nights in April 2018
          Not a 5 star”
          Has not elevator and you have to carry your luggages to the room, no staff will help you.
          Reviewed April 07, 2018
          Dear Francisco First of all, thank so much for spending your valued time to wrote us the feedback. Our hotel has only one floor so we don't set up the elevator. It is easy to access to the first floor. We had staffs to help every guests with luggage. We have passed from our team, during you checked in we also had staffs help you to carry the luggage to the room but because you cannot speak English, our team try to help your luggage to the room but you all did by yourself. Our team also went to the room and open the door for your group. Anyway, please accept our sincerely apologize for any inconvenience which happened during your stay with us. We welcome you back in the future and kindly contact us so we will arrange for you for convenience time. Sincerely yours, Management and Team
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          Spring Palace Resort Hotel
          5.2
          Francisco from Spain
          Group
          Deluxe King Bed Room
          Stayed 2 nights in April 2018
          Above average”
          First of all it's not a 5*. The hotel need a renovation. Has not elevator and no staff help us to bring our luggages to the room.
          Reviewed April 07, 2018
          Dear Francisco First of all, thank so much for spending your valued time to wrote us the feedback. Our hotel has only one floor so we don't set up the elevator. It is easy to access to the first floor. We had staffs to help every guests with luggage. We have passed from our team, during you checked in we also had staffs help you to carry the luggage to the room but because you cannot speak English, our team try to help your luggage to the room but you all did by yourself. Our team also went to the room and open the door for your group. Anyway, please accept our sincerely apologize for any inconvenience which happened during your stay with us. We welcome you back in the future and kindly contact us so we will arrange for you for convenience time. Sincerely yours, Management and Team
          Show more
          Spring Palace Resort Hotel
          10.0
          Exceptional
          Gregory from United States
          Group
          Deluxe Twin - 2 Double Beds
          Stayed 2 nights in March 2018
          Staff was Amazing”
          Best hotel we stayed at our entire trip. We felt very relaxed and welcomed
          Reviewed April 01, 2018
          8.0
          Excellent
          Rio from Hong Kong
          Couple
          Deluxe King Bed Room
          Stayed 4 nights in February 2018
          The house keeping is quite careless the contact lens of the last customer leave still in the bathroo”
          The house keeping is quite careless the contact lens of the last customer leave still in the bathroom but the services of staff is nice and good
          Reviewed February 21, 2018
          Dear Rio First of all, we would like to thank for choosing our hotel to stay in Siem Reap, Cambodia and left your feedback on Agoda.com website. Please accept our sincerely apologize for any inconvenience which happen during your stay with us, we have passed this case to our team and set the new schedule that guarantee that it is not happen again. Anyway, thank so much for loving our team's service, we always do our best to provide the best service to our valued clients. Look forward to your stay again in the near future, Sincerely yours! Team and managment
          Responded March 07, 2018
          Spring Palace Resort Hotel
          7.6
          Very good
          Jiyun from South Korea
          Couple
          Deluxe King Pool View
          Stayed 3 nights in February 2018
          It's nomally good”
          There are many fancy and cheap hotels in Siem reap. I've been stayed 2 hotels, spring palace resort hotel is one of them. It looks great, but if you have a good look you can see old funitures and dirty mattress. This hotel's good points are 1. kind staff, 2. tasty good and cheap restaurant Weak points are 1. old and dirty stuff, 2. location.
          Reviewed February 20, 2018
          Dear Jiyun Thank for spending your valued time to wrote us the feedback for your experience to stayed with our hotel. Our hotel is around 3 years old and all facilities are new and are maintain scheduled. Anyway, we will pass this to our maintenance team and find out the way to take care our facilities to make sure it will be not happen again. Regarding to our hotel's location, our hotel is around 1.5 kilometer to center ( old market ), and around 5 minutes by Tuk Tuk or 15-20 minutes for walking distance. We also have available free bicycle for our valued guests. Again, thank for your feedback. Sincerely yours! Team and management
          Responded March 07, 2018
          Spring Palace Resort Hotel
          9.6
          Exceptional
          Jirapon from Thailand
          Family with teens
          Deluxe Twin - 2 Double Beds
          Stayed 2 nights in January 2018
          Helpful staff, Good Deal”
          Staff is very helpful to recommend good things to what we need, good deal for nice room, small breakfast and facility.
          Reviewed January 24, 2018
          Dear Jirapon Thank for your good feedback for your stay at our hotel. We are delighted to hear you like our hotel and our team. We commit to make sure our valued guest reach their expectation as you. This review also encourage our team to keep up and up our operation. Look forward to your stay with us gain the near future, Sincerely yours! Team and management
          Responded March 07, 2018
          Spring Palace Resort Hotel
          10.0
          Exceptional
          Ian from Japan
          Solo traveler
          Deluxe Twin - 2 Double Beds
          Stayed 6 nights in December 2017
          A wonderful oasis”
          WiFi not always great in the room, but otherwise excellent.
          Reviewed January 05, 2018
          Dear Ian Thank for spending your busy day to wrote us the feedback. Regarding to wifi did not work well as because it was cut the line from the road outside but for now we had fixed it and work well then. We are really look forward to your stay again in the near future, Sincerely yours! Team and Management
          Responded March 07, 2018
          Spring Palace Resort Hotel
          5.6
          Dineshan from Australia
          Group
          Deluxe Twin Pool View
          Stayed 4 nights in December 2017
          hotel condition”
          We nine of us stayed in this hotel 4 nights in three rooms. December 27/2017. Best service from hotel staff and salt water pool maintained well. Never provide any clock in the room. Rooms are very poor condition and very old .In shower water drain blocked and took long time to drain water. worse experience is blocked toilet.
          Reviewed January 05, 2018
          Dear Dineshan Thank for spending your valued time to wrote us the feedback. We are happy to hear you like our team's service, our salty swimming pool and so on. We do not have clock in the room but we have at the front desk which guests can borrow them. We also have wake up call service to provide to our valued guests upon on request at the front desk. Regarding to our rooms is big can compare to other hotels in the same area. Anyway, please accept our sincerely apologize for the any inconvenience that happen during your stay with us. We will passed these to our team to keep more improvement. Look forward to your stay with our hotel again in the near future, Sincerely yours! Team and management
          Responded March 07, 2018
          Spring Palace Resort Hotel
          9.2
          Exceptional
          Aviram from India
          Couple
          Deluxe King Bed Room
          Stayed 4 nights in December 2017
          Nice hotel with helpful staff ”
          Stayed here for three nights. Staff are excellent and so was the room. Location is a bit far from the action but larger hotels tend to need more space. Internet connectivity was problematic throughout our stay. Airport transfers were included and prompt, which were welcome. Breakfast was decent (although oriented towards Asian travelers).
          Reviewed December 30, 2017
          Dear Aviram First of all, we would like to thank for choosing our hotel to be your accommodation in Siem Reap, Cambodia and your feedback about your experience with our hotel. Look forward to your coming back again in the near future, Sincerely yours! Team and management
          Responded March 08, 2018
          Spring Palace Resort Hotel
          8.4
          Excellent
          Siew from Malaysia
          Group
          Deluxe Twin Pool View
          Stayed 4 nights in December 2017
          Polite staff and clean environment. Free breakfast buffet available for 2 per room. ”
          Nice ambiance. Location is about 10 to 15 mins from Pub Street. Tuk Tuk transport available. The hotel is slightly away from the town area.
          Reviewed December 26, 2017
          Dear Siew Thank for spending your valued time to wrote us the review. We are delighted to hear you like our hotel and our team service. We hope see you again in the near future, Sincerely yours! Team and management
          Responded March 08, 2018
          Spring Palace Resort Hotel
          9.2
          Exceptional
          hyung from South Korea
          Family with young children
          Deluxe King Bed Room
          Stayed 1 night in December 2016
          great boutique hotel”
          recommended
          Reviewed December 18, 2017
          Dear Hyung Thank for spending your valued time to share your experience at our hotel in agoda.com website. Hope see you soon in the near future, Best regards, Team and Mangement
          Responded March 07, 2018
          Spring Palace Resort Hotel
          9.6
          Exceptional
          Jia-Chi from Taiwan
          Group
          Deluxe Twin - 2 Double Beds
          Stayed 2 nights in October 2017
          Nice mini resort-styled hotel”
          We had a good time at the hotel. The hotel is not too far from the downtown area (about 10 mins tuktuk). The staffs were very helpful and friendly. I actually accidentally left my wallet in the hotel shop and the staffs immediately kept it safe at the hotel front desk. The room was nice and clean. I would definitely recommend this hotel.
          Reviewed December 12, 2017
          Dear Jai Chi Thank for your comments about your stay at our hotel. We are really appreciated to hear you like our hotel and our team. Our team are honest, when we see guests valuable, we always keep and give to guests. Look forward to your stay again in the near future. Best wishes Management and team
          Responded April 01, 2018
          Spring Palace Resort Hotel
          7.6
          Very good
          Ivan from Singapore
          Solo traveler
          Deluxe King Bed Room
          Stayed 4 nights in November 2017
          Good choice”
          Hotel is located about 3 mins to the town, its really convenient and you don't have to put up with the noise and crowds after dinner. The staff are polite and friendly, we arranged our tours with their help. Its a small/mid sized resort which is perfect for a relaxing time, I would surely recommend Spring Palace over a commercial big hotel.
          Reviewed November 23, 2017
          Dear Ivan Thank for your comments and your stay with our hotel. Our hotel location is in the town and very east to access to the pub-street and old market. We can arrange the tour itinerary in advance for the valued guests but guests has to contact us in advance so it is easy to arrange the driver and tour guide. Our small resort is very beautiful and gem in the city and very good atmosphere for relaxing. Look forwards to your stay again in the future, Best wishes, Management and team
          Responded April 01, 2018
          Spring Palace Resort Hotel
          5.2
          Peter from Australia
          Solo traveler
          Deluxe Twin - 2 Double Beds
          Stayed 8 nights in October 2017
          Above average”
          This was rated as a 5 star resort and I have stayed in better places with lower ratings for far less money. Pool is only average, breakfast doesn't start until 7.00am and is very crowded. I wouldn't stay here again as there are better options available.
          Reviewed November 03, 2017
          Dear Peter, Thank so much for spending your valued time to give us the feedback. This is kind of review that we all do not want to see. Regarding to our hotel swimming pool, shape is attractive and most of guests enjoy and always give us the good feedback, as you see all our rooms is face to the pool and around pool is green garden with flower and in the night time the smell from flower is fresh and good smell. We would like to apologize for breakfast as it is the busy month start, so we always have a lot of guests who book the room with our hotel so in the morning if valued guests come to have breakfast the same time, it will be very busy. Best regards, Management team
          Responded November 11, 2017
          Spring Palace Resort Hotel
          9.2
          Exceptional
          Hung from Vietnam
          Couple
          Deluxe King Bed Room
          Stayed 2 nights in September 2017
          good”
          good
          Reviewed September 26, 2017
          Dear Hung, Thank for spending your valued time to wrote us the feedback. We are happy to hear you like your stay with our hotel. This is the review that we would like to see. We look forward to serve you in the near future. Best regards, Management team
          Responded October 29, 2017
          Spring Palace Resort Hotel
          7.6
          Very good
          sally from United Kingdom
          Group
          Deluxe Twin Pool View
          Stayed 2 nights in March 2017
          Very good”
          Rooms were good,clean but needed mosquito spray. Breakfast was ok Location good Staff helpful
          Reviewed September 25, 2017
          Dear Sally, Thank so much for spending your valued time to share your experience during your stay with our hotel.We are happy to hear you enjoyed your breakfast and our hotel staffs. Regarding to the mosquito spray, we would like to apologize with this issue during your stay with us. During your stay is the rainy season and so little mosquito but we have scheduled the time to spray 1 time a week for the outside area and in the room we have added the good smell which mosquitoes does not like so that issue will not have in the room. Look forward to serve you in the near future again, Best regards, Management team
          Responded October 29, 2017
          Spring Palace Resort Hotel
          6.8
          Good
          Georgios from United States
          Solo traveler
          Deluxe King Bed Room
          Stayed 3 nights in August 2017
          ROOM THEFT INCIDENT”
          Unfortunately, had it not been for an awful thing that happened to me in the last day of my stay, I would have written a stellar review for this hotel. Indeed, the hotel reception were really kind, extremely helpful (I booked two tours with them and were both really good). The breakfast was delicious and there was wide selection, there is a nice outdoor pool and the rooms are really luxurious (photos attached). I was really excited, UNTIL the last day where I had $200 (cash) stolen from my room. Unfortunately, I had this money inside a blue necessaire kit well hidden inside my backpack and NOT in a safe box. I would not have imagined that in a four-star hotel, someone will open my backpack and start digging for valuable items. When the security staff checked the feed, I was told by the hotel management that only me and two cleaning ladies entered the room in that 24-hour period... Long story short, the cleaning ladies denied any wrongdoing, police was called but nothing happened. At some point of the interrogation, the gears (from the police officers) started shifting towards guaranteeing that I will pay for my tours (room was pre-paid) rather the solving the incident itself... And this is how constructively I spent my last whole day in Siem Reap... When I returned back home, I emailed both the hotel and the local police station about receiving an update of the status of the investigations (since police had promised they would follow up with me). I haven't received a response from any of these parties (emails attached). The saddest thing is whoever is in this does not realize the longterm effects this has in the hotel's reputation and Siem Reap's tourism industry. Obviously, I will now share my experience whenever I am asked about my Cambodia trip. It was the first time I had my money stolen and I have to say that not only you feel unsafe from the theft itself but also violated when you are treated with disbelief and suspicion... With a quick internet search, I f
          Reviewed September 16, 2017
          Dear Guest, We are not surprise to see your review on agoda as what you had blackmail us that you will write bad review if we don't give you a free package tour and service you used with our hotel. On your last day you go to our front desk and complaint that you lost same amount 200$ as you owe us. I had informed you that Internationally , hotel can not pay any responsibility if the money in your pocket or your bag lost because we don't control your money on what amount you brought in or spending. For a better secure we have provided every room with room safe but you don't use it. You Went to tourism police and you have understood the explanation then agreed to pay to us , the first time you told us that you run out of money but later on you have. I heard you also made the same problem in Vietnam. Please have a peaceful mind and we wish you good luck and good health. Thank you
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          Spring Palace Resort Hotel
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