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Spring Palace Resort Hotel
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8.5 Excellent guest rating
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"Good place. Hotel arrangements for site visits are excellent..."

NirajSri Lanka
Swimming pool [outdoor]
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7.6 Very good location
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7.6Location

Spring Palace Resort Hotel

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Excellent
Based on 65 reviewsSee what guests said
8.5
89% would recommend to a friend
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Blackout curtains

  • Balcony/terrace

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Room choices
Deluxe King Pool View
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  • Pool view
  • 45 m²/484 ft²
  • 1 king bed
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Deluxe Twin - 2 Double Beds
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  • Park view
  • 45 m²/484 ft²
  • 2 double beds
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Super Deluxe King Room
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  • Pool view
  • 45 m²/484 ft²
  • 1 king bed
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Deluxe Twin Pool View
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  • Pool view
  • 45 m²/484 ft²
  • 2 double beds
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Deluxe King Bed Room
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  • Park view
  • 43 m²/463 ft²
  • 1 king bed
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Verified guest reviews

Agoda Reviews (65)
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Cleanliness8.9
Facilities8.4
Location7.6
Room comfort and quality10.0
Service8.9
Value for money8.8
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Deluxe King Bed Room
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7.6
Ivan from Singapore
Solo traveler
Deluxe King Bed Room
Stayed 4 nights in November 2017
Good choice
Hotel is located about 3 mins to the town, its really convenient and you don't have to put up with the noise and crowds after dinner. The staff are polite and friendly, we arranged our tours with their help. Its a small/mid sized resort which is perfect for a relaxing time, I would surely recommend Spring Palace over a commercial big hotel.
Reviewed November 23, 2017
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5.2
Peter from Australia
Solo traveler
Deluxe Twin - 2 Double Beds
Stayed 8 nights in October 2017
Above average
This was rated as a 5 star resort and I have stayed in better places with lower ratings for far less money. Pool is only average, breakfast doesn't start until 7.00am and is very crowded. I wouldn't stay here again as there are better options available.
Reviewed November 03, 2017
Dear Peter, Thank so much for spending your valued time to give us the feedback. This is kind of review that we all do not want to see. Regarding to our hotel swimming pool, shape is attractive and most of guests enjoy and always give us the good feedback, as you see all our rooms is face to the pool and around pool is green garden with flower and in the night time the smell from flower is fresh and good smell. We would like to apologize for breakfast as it is the busy month start, so we always have a lot of guests who book the room with our hotel so in the morning if valued guests come to have breakfast the same time, it will be very busy. Best regards, Management team
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Spring Palace Resort Hotel
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9.2
Hung from Vietnam
Couple
Deluxe King Bed Room
Stayed 2 nights in September 2017
good
good
Reviewed September 26, 2017
Dear Hung, Thank for spending your valued time to wrote us the feedback. We are happy to hear you like your stay with our hotel. This is the review that we would like to see. We look forward to serve you in the near future. Best regards, Management team
Responded October 29, 2017
Spring Palace Resort Hotel
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7.6
sally from United Kingdom
Group
Deluxe Twin Pool View
Stayed 2 nights in March 2017
Very good
Rooms were good,clean but needed mosquito spray. Breakfast was ok Location good Staff helpful
Reviewed September 25, 2017
Dear Sally, Thank so much for spending your valued time to share your experience during your stay with our hotel.We are happy to hear you enjoyed your breakfast and our hotel staffs. Regarding to the mosquito spray, we would like to apologize with this issue during your stay with us. During your stay is the rainy season and so little mosquito but we have scheduled the time to spray 1 time a week for the outside area and in the room we have added the good smell which mosquitoes does not like so that issue will not have in the room. Look forward to serve you in the near future again, Best regards, Management team
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Spring Palace Resort Hotel
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6.8
Georgios from United States
Solo traveler
Deluxe King Bed Room
Stayed 3 nights in August 2017
ROOM THEFT INCIDENT
Unfortunately, had it not been for an awful thing that happened to me in the last day of my stay, I would have written a stellar review for this hotel. Indeed, the hotel reception were really kind, extremely helpful (I booked two tours with them and were both really good). The breakfast was delicious and there was wide selection, there is a nice outdoor pool and the rooms are really luxurious (photos attached). I was really excited, UNTIL the last day where I had $200 (cash) stolen from my room. Unfortunately, I had this money inside a blue necessaire kit well hidden inside my backpack and NOT in a safe box. I would not have imagined that in a four-star hotel, someone will open my backpack and start digging for valuable items. When the security staff checked the feed, I was told by the hotel management that only me and two cleaning ladies entered the room in that 24-hour period... Long story short, the cleaning ladies denied any wrongdoing, police was called but nothing happened. At some point of the interrogation, the gears (from the police officers) started shifting towards guaranteeing that I will pay for my tours (room was pre-paid) rather the solving the incident itself... And this is how constructively I spent my last whole day in Siem Reap... When I returned back home, I emailed both the hotel and the local police station about receiving an update of the status of the investigations (since police had promised they would follow up with me). I haven't received a response from any of these parties (emails attached). The saddest thing is whoever is in this does not realize the longterm effects this has in the hotel's reputation and Siem Reap's tourism industry. Obviously, I will now share my experience whenever I am asked about my Cambodia trip. It was the first time I had my money stolen and I have to say that not only you feel unsafe from the theft itself but also violated when you are treated with disbelief and suspicion... With a quick internet search, I f
Reviewed September 16, 2017
Dear Guest, We are not surprise to see your review on agoda as what you had blackmail us that you will write bad review if we don't give you a free package tour and service you used with our hotel. On your last day you go to our front desk and complaint that you lost same amount 200$ as you owe us. I had informed you that Internationally , hotel can not pay any responsibility if the money in your pocket or your bag lost because we don't control your money on what amount you brought in or spending. For a better secure we have provided every room with room safe but you don't use it. You Went to tourism police and you have understood the explanation then agreed to pay to us , the first time you told us that you run out of money but later on you have. I heard you also made the same problem in Vietnam. Please have a peaceful mind and we wish you good luck and good health. Thank you
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Spring Palace Resort Hotel
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7.2
rafael from United States
Couple
Deluxe King Bed Room
Stayed 9 nights in June 2017
its ok, not great
The rooms are big and clean, there is 1 AC unit that has a hard time cooling the room because its so big and so hot outside. Our door was left unlocked a couple of times after cleaning service, so that was a hiccup. The pool is nice and the staff really nice. Location: Its a bit far to walk to the "downtown" area so a tuk tuk will be $2 to drop you off and $2 to take you back. A large smelly sewer system is right in front of the hotel so in and out it stinks but once you are inside the hotel its ok. The breakfast however is NOT good. theres sort of like a buffet setting with about 5 options it all looked like it had been sitting there for hours and this was right when they opened. Had breakfast twice and got sick both times. *you could always have breakfast somewhere else BUT maybe a different hotel also with better breakfast included could be better.
Reviewed June 24, 2017
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6.8
Eunise from Malaysia
Group
Deluxe Twin Pool View
Stayed 4 nights in March 2017
Overall good experience, love the stay
Except the staff at the reception counter. The lady serve us well during check in. The rest of the time the staffs (a boy and a girl) busy watching movie/drama behind the desks even I was standing there requesting support using the computer in front.
Reviewed May 16, 2017
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8.0
Raquel from Singapore
Solo traveler
Deluxe King Bed Room
Stayed 3 nights in May 2017
Very good
I appreciate the kindness of the staff... from the front desk people to the cafe staff. They are all so willing and helpful. If I do come back to Siem Reap, I will stay with them again and will recommend to friends as well.
Reviewed May 12, 2017
Dear Raquel, Thank for sharing your experience during your stay at Spring Palace Resort Hotel. We are delighted, you were enjoyed your stay with us and love our staffs and service. Look forward to take care you and your friends/family in near future. Sincerely yours, Sochea ( Christian )
Responded May 16, 2017
Spring Palace Resort Hotel
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9.2
MIN from China
Couple
Deluxe Twin Pool View
Stayed 3 nights in March 2017
Very good!
The hotel is way better than expectation. It's not far away from airport, old town and Angkor Wat. Facilities are very good, with swimming pool and gym room. There are free tuktuk provided from/to airport and to Old town. The room is spacious and clean, but the towels are not that clean. In all, it's very good experience staying here~
Reviewed March 28, 2017
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6.0
Sony from Japan
Couple
Deluxe Twin Pool View
Stayed 3 nights in December 2016
Third rated motel that is mis-advertized
With all due honesty, this is a motel, not hotel. Food is poor and so is all facilities except great staff who works tirelessly . They are good people but the owner is not honest about real status of the hotel. Location is a bit far and shuttle service is not reliable although they truly try their best. A saving grace is wonderful staff and mostly European travelers, not noisy and trashy Chinese Group booking.
Reviewed March 10, 2017
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Spring Palace Resort Hotel
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