Recent customer comments

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Very good



based on 383 reviews
  • Cleanliness 7.4
  • Location 8.2
  • Room comfort and quality 7.2
  • Service 7.1
  • Value for money 7.2
  • Food and dining 6.3
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LEONG from Malaysia
Groups
Deluxe King Bed
Stayed one night in November 2011
Lovely and good service hotel!
Great location!
Just walk about 8 mins to west lake. You can find a lot of shops and restaurants located just along the road to the west lake.Can find the big shopping mall just around the hotel area. One big bookstore just besides the hotel. Hotel room is clean but medium sized. The services is good.Value for money.
Reviewed December 02, 2011
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alvin from Malaysia
Families with older children
Premier
Stayed 2 nights in November 2011
Great location but small rooms
great location n cheap
the hotel location is good. the room is not so big.the hotel rooms were renovated recently.it has a good location, nearby westlake, shopping malls and restaurants.
Reviewed November 28, 2011
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alvin from Malaysia
Families with older children
Premier
Stayed 2 nights in November 2011
great location but small room
great location n cheap
the hotel rooms were renovated recently.good location, nearby westlake, shopping malls and restaurants.
Reviewed November 28, 2011
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Ng from Malaysia
Families with young children
Deluxe King Bed
Stayed one night in November 2011
Great location but small rooms
Comfortable bed
we had a one night stay at the hotel for our flight transit. it is below my expectation. the hotel is quite rundowned but fortunately the hotel rooms were renovated recently. however, it has a good location, nearby westlake, shopping malls and restaurants.
Reviewed November 25, 2011
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Jinn from Malaysia
Couples
Deluxe King Bed
Stayed 2 nights in November 2011
Great location but small rooms
location is good. Walking distance to sight seeing area.
the hotel location is good. the room is not so big. cabinet is too small. rooms are little too old. need to do some renovation. services are ok. view from the rooms are not so good if you choose the wrong side. anyway there may be different type of rooms in this hotel according to the hotel guide.
Reviewed November 23, 2011
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Patrick from Hong Kong
Couples
Premier
Stayed 2 nights in November 2011
good location, waking distance to West Lake and sh
10 min walking distance to West Lake, and convenient location
Business hotel located at a convenient location, with lot of restaurant & shopping spots nearby
Reviewed November 23, 2011
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Ying from Malaysia
Couples
Premier
Stayed 3 nights in October 2011
Good location.. about 10-15 mins walk to West Lake
Location is strategic with food amenities around the area and the bus stop is right in front of the hotel.
Generally is good, room size is quite spacious. They don't provide coffee and tea though but only Chinese tea.
Reviewed November 03, 2011
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Wei from Malaysia
Business travelers
Executive
Stayed 4 nights in October 2011
good location
location
very near to west lake, and city center, great location.
Reviewed November 03, 2011
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Christopher from Malaysia
Business travelers
Premier
Stayed one night in October 2011
Old exterior with newly renovated interiors
The location is near to shopping and West Lake
rooms were a little small, but still comfortable and clean. breakfast was acceptable though the ventilation should be upgraded. after breakfast, the food smell lingers on your clothes.
Reviewed October 31, 2011
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Mee from Malaysia
Couples
Deluxe King Bed
Stayed 2 nights in October 2011
Great location
Location. Walking distance to West Lake, Hefang Street, shopping and restaurants
Friendly and helpful staff. Some staff can speak good English
Reviewed October 27, 2011
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