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Starhotels Cristallo Palace

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Very good
Based on 31 reviewsSee what guests said
7.9
Starhotels Cristallo Palace
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7.4 Very good location
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7.4Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Bar

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Room choices
Double Classic
...
  • 17 m²/183 ft²
  • Non-smoking
  • 2 single beds and 1 double ...
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Single Standard
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  • 17 m²/183 ft²
  • Non-smoking
  • 1 single bed
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Superior Double or Twin Room
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  • 18 m²/194 ft²
  • 1 king bed or 2 single beds
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Family Room (2 Adults + 1 Child)
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  • 27 m²/291 ft²
  • 1 single bed and 1 king bed...
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Verified guest reviews

Agoda Reviews (31)
Filter by guest type:
Cleanliness8.5
Facilities7.5
Location7.4
Room comfort and quality8.1
Service8.2
Value for money7.9
Provided by verified guests of Agoda
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Showing 28 verified guest comments
123
9.6
Andrew from United Kingdom
Solo traveler
Single Standard
Stayed 1 night in January 2017
One night stop over
Single night stop over, staff very friendly and speak enough English to counter my complete lack of Italian. Didn't spend enough time there to give a proper review but is definitely more than adequate as a stop over for the airport.
Reviewed January 19, 2017
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10.0
joseph from United Kingdom
Business traveler
Single Standard
Stayed 1 night in January 2016
Very friendly
Staff room access
Excellent
Reviewed January 23, 2016
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9.3
KONSTANTINA from Greece
Couple
Double Classic
Stayed 1 night in June 2014
very good value for money
-staff -location -breakfast
Staff was really helpful, breakfast was to die for. Had a bit of a problem with the internet connection but managed to overcome it. Room was really clean and bed was very comfortable.
Reviewed June 22, 2014
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6.3
Neil from United Kingdom
Couple
Double Classic
Stayed 1 night in August 2012
Out of town, not easy to access airport, but nice.
Helpful Staff
We stayed here for one night after a trip to milan to be closer to the airport as we had an early morning flight. Not the best idea as even though it is not to far from the airport it is not accessible direct from the hotel without hiring a taxi, you have to walk all the way back into Bergamo to get the bus to the airport. The hotel is definitely on the outskirts of town with very little around it apart from housing. The walk from the hotel to Bergamo bus station is about 2km so a 20 minute walk and a further 2km to reach the old city. The hotel was nice and clean. The rooms were a little on the small side but a nice hotel for the price. What we did not appreciate was the surprise city tax that we had to pay on checkout. There was no notice of this on the website we booked through which said that all hotel charges and tax were paid. The staff were very helpful and friendly. Can not comment on breakfast as we didn't have time to eat before our flight.
Reviewed August 31, 2012
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7.3
chrtistiaan from Netherlands
Business traveler
Double Classic
Stayed 1 night in June 2012
good value for money but needs redecorating
tactical location, friendly staff
the hotel is conveniently located nearby the airport and has a shuttle connection to the town of bergamo.breakfast is served partly outside with a good outfit especially for italian standards. staff is friendly and helpfull. hotel is well equipped for a medium size hotel. rooms, but also the rest of the hotel needs redecorating and modernisation. overall still good value for money.
Reviewed June 24, 2012
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5.3
Naseeha from South Africa
Solo traveler
Single Standard
Stayed 1 night in March 2012
Not worth it
friendly staff members and quite helpful
On the whole, I was disappointed with this hotel. the rates are high and they say its 3km from the airport but they dont tell you its across the highway so you cant walk. You have to take the airport shuttle, and if you leave early in the morning, there is no shuttle, you have to hire a cab. Another thing, the station at which the airport shuttle drops you off is far from the hotel so then you have to walk all the way back. When you arrive at the hotel you get a notification to inform you that taxes are payable per night by all guests, depending on how long you stay, so expect an invoice on departure. and also the tea/coffee which they tell you are free in reception are actually not free.
Reviewed March 14, 2012
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7.0
Declan from Ireland
Solo traveler
Single Standard
Stayed 1 night in February 2012
Clean but small rooms
Location, close to Bergamo Airport
Staff friendly and helpfull, arranged my very early taxi for the airport. The rooms are small but comfortable and clean
Reviewed March 12, 2012
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9.7
Asmund from Norway
Group
Stayed 2 nights in November 2011
Fine hotel
Nice bar, fine hotel
Wery Google hotel, just 5 min from Bergamo Airport. Nice pepole good service. Clean room, nice size.
Reviewed December 07, 2011
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6.8
ANTONIO from Spain
Couple
Double Classic
Stayed 3 nights in September 2017
Good
Lejos del centro comercial de la ciudad y más aún de la zona turística. Pésima ubicación aunque muy buena la relación calidad/precio, limpieza, personal y servicio. Se podría mejorar la información a los clientes con mapas de la ciudad en color e itinerarios. Tambien gestionar parada de autobuses al centro de la ciudad y al aeropuerto, pues todos los traslados se han de realizar en taxis.
Reviewed September 25, 2017
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7.6
Ivan from Argentina
Couple
Double Classic
Stayed 1 night in May 2016
Muy bueno
Todo muy bien
Reviewed May 27, 2016
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123
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Starhotels Cristallo Palace
|Very good 7.9
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