Awful stay !”

i dont recommended to stay at this hotel , staff unhelpful and they dont speak English , room service came with very bad smell on the table even the food was in good quality , price was high compare to facilities and service .

Perfect place”

Everything was fantastic from the food to the room to the courteous staff whatever we wanted they provided even on Saturdays from 3 to 6 there was a wonderful musician they’re playing who lit up the whole place… I would come back just for the hotel

Excellent Customer services and central location of the old town, restaurants and the Shopping Area!”

very good customer service by offering us an free upgrade when we found that the room booking information was incorrect. Ppl. in the hotel are with high service quality that makes your stay easy and convenient! Although the facilities are a bit dated, this reserves the charm of the old hotel. I recommended for business, shopping and sightseeing travelers.

Best location, extremely luxurious hotel!”

Very beautiful hotel with very nice and friendly staff! Location was excellent, totally within walking distance to everything worth seeing in the city (walking distance to the river! which was nice). The area the hotel is in is very nice! Loved my stay. Would definitely recommend!!

Wonderful Hotel”

First off, we were upgraded to a suite - which was amazing! The room had a large balcony and a separate bedroom. The ensuite bathroom even had a TV set! Everything was just perfect! The hotel offers a classic, old world charm that is incomparable. The staff were all helpful and friendly that made the stay even more memorable!

Gorgeous, modern and historic”

This hotel is the most reputable amongst the historical hotels in Frankfurt and rightly so. Modern facilities with amazing restaurants (terrace and inside), a wonderful old world charm bar, and very spacious well designed rooms. Just a few minutes walk from the main shopping areas, and close enough to the river too. Very professional and friendly staff. We loved our stay and hope to return

Best Hotel I have stayed to date”

Staff spoke good English, was attentive to details. They are very polite and offered a few suprises such as offering complimentary chocolates and offered to prepare the beds for sleeping at 9.00pm, which was an extra-mile given. All the hotels I have stayed only make the beds in the morning. I will definately stay in this hotel again.

good impressive stay”

I had an impressive stay at the hotel. staffs were very helpful and friendly. the room was nicely decorated and spacious. the hotel is located in a good location where shopping area is just around the corner. Over all I was pleased with the 2 nights stay in the hotel

great and lovely hotel”

hotel itself is fine, however japanese restaurant located downstairs was terrible. they permitted smoking in the restaurant, they said they have certain permission, is it true? very uncomfortable restaurant.

Steigenberger Frankfurter Hof Hotel”

I liked the hotel. On a main shopping street and close to other shopping streets.Taxi's are easily available as is the subway. Food at the hotel was very good and the staff was very helpful. I highly recommend this hotel.

Truly Comfortable, Well Located, Friendly Staff”

We stayed for two nights and thoroughly appreciated the location of the hotel, it’s spacious comfort, and the friendly and helpful staff. I highly recommend it.

Exceptional”

The hotel is wonderful. But the surrounding area is dirty and not what I think of when I think of clean Germany. When you exit the hotel, to the right, very nice shopping and restaurants. If you exit to the left, lots of homeless and filth. Quite sad actually, due to immigration issues.

Five star all the way”

I have stayed here multiple times. I have always enjoyed my stay. Of course it is usually a business trip, so I don't care about the price. It is in the center of town right off a subway stop. The hotel is top notch, five star all the way.

Good Location. Free Wifi. Nearby S-Bahn and Subway Station”

Hotel is center of the city. Shopping area. Good Breakfast. In the morning, when housekeeping man knocked the door for cleaning room, my wife requested him only change of towels in front of the door. No cleaning room. But he insisted to come into the room. Once he heard my voice from the shower room. He didn't come into room. It is very starange attitude. I am wondering what his intention was.

Reliable and nice”

The only thing we observed was a team of two somewhat square persons dealing with the front desk. A yound lady was not good at multitasking and tensed very easily, which is not good reception human resources. Reception staff has to be resourcesfule and creative, and helpful in solving guests' issues.

remarkable experience”

I have stayed in many expensive hotels but this hotel is really remarkable especially in terms of how the staff were towards their guests. They really do know what customer service is. The people made our stay pleasant. The location is very good and their restaurants are good too.

Heavenly”

After hours jostling with the festive crowds at the Christmas markets, coming "home" to the Steinberger offered relaxation in elegant, luxurious settings yet with remarkably friendly and down-to-earth staff. Spa and wellness center are fantastic!

all great but...”

Room service was not able to deliver breakfast on time; once too early and once too late; that's not acceptable for a $500/night hotel! And when I pointed out gently that I was not expecting her yet, the staff brining breakfast snapped "I was just sent up here" - which might be true, but was a highly unprofessional response. Also: *very* slow elevators, a bit tough on business travelers with a tight schedule

grand old hotel ”

This is a beautiful hotel located near the Christmas market in Frankfurt. Perfect also for business people as it is near the Financial district. Large spacious rooms, good breakfast and nice staff.

very nice Hotel ”

good for stay in this Hotel