Steigenberger Hotel Hamburg
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8.5
Excellent
/10
(173 reviews)See what guests said
See map
9.4
Exceptional
Location rating score
Exceptional location - 1.23 kilometers from city center
Parking
Available
  • Stadthausbrücke Subway Station60 m
  • Rödingsmarkt Subway Station170 m
  • International Baptist Church of Hamburg200 m
  • Kath. Pfarramt St. Ansgar-Kl. Michel210 m
  • Red Gallery210 m
  • Moorwerder Leuchtturm340 m
  • Deichstrasse360 m
  • Moncler Hamburg370 m
  • Krameramtswohnungen380 m
  • Borse380 m
  • Free Wi-Fi

    Steigenberger Hotel Hamburg

    Heiligengeistbruecke 4, City Center, Hamburg, Germany, 20459 - See map
    "Very comfortable hotel in a very good location, just a couple of S-Bahn stops from the Central Station and on the direct line to/from the airport."
    Philip - November 21, 2016
    Exceptional reputation
    Recommended by 96% of guests
    Excellent cleanliness
    8.8 rating for cleanliness
    • 60 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    • Steamroom

    Cheaper than 95% of all properties in Hamburg in the last 24 hours

    Compared to 843 Hamburg properties at Agoda for various dates

    Property ranking|Compared to 843 Hamburg properties
    See all rankings
    Location score
    9.4/10
    Room size
    45 sqm.
    Review score - United States
    9.2/10
    Room comfort score
    8.5/10
    Better than
    99
    %
    of Hamburg properties
    Bigger than
    99
    %
    of Hamburg properties
    Better than
    99
    %
    of Hamburg properties
    Better than
    98
    %
    of Hamburg properties
    Value for money8.1
    Distance to city center1 km
    Location rating9.4
    Nearest airportHamburg Airport (HAM)
    Distance to airport9.3 km

    Rooms available at Steigenberger Hotel Hamburg

    8.5
    Excellent
    Room comfort & quality
    Superior Suite
    Superior Suite
    ...
    • Room size: 71 m²/764 ft²
    • City view
    • 1 double bed
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    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 50 m²/538 ft²
    • City view
    • 1 double bed and 1 queen be...
    Enter dates to see prices
    Superior Double Room
    Superior Double Room
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Standard Double Room
    Standard Double Room
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 double bed or 2 single be...
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    Superior Suite
    Superior Suite
    ...
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      Single Superior
      Single Superior
      ...
      • Room size: 35 m²/377 ft²
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      Deluxe Double Room
      Deluxe Double Room
      ...
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        Junior Suite
        Junior Suite
        ...
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          Standard Double Room
          Standard Double Room
          ...
            Enter dates to see prices

            What people love about Steigenberger Hotel Hamburg

            • 9.2
              Exceptional
              Location

              "Excellent view over a very picturesque Hamburg canal."

              Pedro

              |

              August 10, 2016

            • 8.8
              Excellent
              Staff 

              "Good staff, location, room and everything u need."

              Agha

              |

              April 1, 2018

            • 10.0
              Exceptional
              Location

              "Nice hotel very very close to central of Hamburg."

              Tonny

              |

              June 17, 2017

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            More about Steigenberger Hotel Hamburg

            More about Steigenberger Hotel Hamburg

            10.0
            Exceptional

            "Great location, very close to U and S train stations."

            Heiko

            |

            December 5, 2017

            An overview

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            Most talked about facilities

            Breakfast
            5 mentions
            Housekeeping
            5 mentions
            Internet
            3 mentions
            Car Park
            2 mentions

            What they offer

            9.2
            Exceptional

            "The hotel is very nice and has a great position."

            Andrea

            |

            June 18, 2016

            View all reviews
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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Food and dining

            Breakfast options

            American
            Continental
            Vegetarian

            Restaurants on site

            Bistro am Fleet
            Cuisine:Local, Mediteranean
            Menu:Buffet

            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Property's guest policies

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            Some helpful facts

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            Reviews of Steigenberger Hotel Hamburg from real guests

            Overall rating
            8.2
            Excellent
            From 3971 reviews
            Provided by verified guests of
            Agoda Reviews (173)Booking.com Reviews (2979)
            Rating via Agoda8.5
            /
            10
            Cleanliness8.8
            Facilities7.9
            Location9.4
            Room comfort and quality8.5
            Service8.6
            Value for money8.1
            High score for Hamburg
            Rating
            9+ Exceptional (53)
            8-9 Excellent (40)
            7-8 Very Good (23)
            6-7 Good (10)
            <6 Below Expectation (10)
            Time of the year
            Mar - May (18)
            Jun - Aug (46)
            Sep - Nov (38)
            Dec - Feb (34)
            All guests (173)
            All room types
            All languages
            Showing 136 verified guest comments
            12345
            10.0
            Exceptional
            gary from United States
            Couple
            Standard Double Room
            Stayed 5 nights in May 2019

            great hotel in a great city”

            Plus great staff and excellent facility in every way. we really enjoyed our visit to Hamburg and this was -in no small part-because of the hotel staff and the location. do not hesitate to stay here!

            Reviewed May 16, 2019

            Dear Guest, it is great to receive such a positive feedback - thank you so much. We are pleased to hear, that you enjoyed your great trip to Hamburg. I am glad you appreciate the efforts of my team to make all our guests completely happy. This is why we do hospitality: for our guests. I hope to welcome you again soon. With best regards from Hamburg Moritz Klein General Manager Steigenberger Hotel Hamburg

            Responded June 25, 2019
            Steigenberger Hotel Hamburg
            10.0
            Exceptional
            Heiko from Canada
            Couple
            Standard Double Room
            Stayed 1 night in December 2017

            Nice location, super service”

            Pleasantly surprised. Great location, very close to U and S train stations. Good breakfast. Excellent service. Decent rooms for a very reasonable price. Would absolutely stay here again. Was cheaper and better than our usual hotel in Hamburg. Guess we'll stay here now everytime we are in Hamburg

            Reviewed December 05, 2017

            Dear Heiko, Thank you very much for choosing our hotel and for your positive review. We are very happy to hear about your satisfaction regarding to our central location and service quality. For us as hoteliers with passion, guest satisfaction is the most important issue! It would be the greatest pleasure to welcome you again soon, to convince you of our hotel concept again. Best regards from Hamburg Moritz Klein General Manager Steigenberger Hotel Hamburg

            Responded December 15, 2017
            Steigenberger Hotel Hamburg
            9.2
            Exceptional
            Pedro from Portugal
            Family with young children
            Standard Double Room
            Stayed 1 night in August 2016

            great view of the canal”

            Can't think of any drawbacks. Excellent view over a very picturesque Hamburg canal. Very good room and splendid price/quality ratio. Had Steigenberger a hotel in Hongkong or Singapore i would never get this price for sure. A swimming pool wouldn´t hurt but that's a mere detail. My second Steigenberger. Very happy about my stay.

            Reviewed August 10, 2016
            9.7
            Exceptional
            Phoebe from Singapore
            Business traveler
            Standard Double Room
            Stayed 3 nights in March 2015

            second time stay”

            location, staff, room size

            This is my second stay here, both are pleasant, the room is big, location is convenient, there're taxi queuing up any time outside, good restaurant in walking distance, hotel bar is not bad either. Room doesn't have toothpaste and toothbrush which caused a little inconvenient, other than that everything else is cool, will be back again.

            Reviewed March 24, 2015
            8.7
            Excellent
            Kyumin from South Korea
            Business traveler
            Standard Double Room
            Stayed 3 nights in October 2013

            Nice 5 star Centrum located hotel”

            Large Rooms, easy to access with Public transporattion, near Shopping area

            superb location (few minutes from Neuer Wall / Rathaus / Alster Lake) easy to go via Subway (both S-Bhan / U-Bhan) you can use S-Bhan from/to Air Port Larger rooms than any other similiar price leveled hotel in Hamburg Centrum. BUT! BUT! their breakfast is not very qualified. they only serve very limited continental breakfast. so i recommend you guys have a breakfast in other restaurants rear the Hotel.

            Reviewed October 14, 2013
            6.4
            Good
            Melike from Turkey
            Business traveler
            Standard Double Room
            Stayed 4 nights in January 2019

            Impolite Staff”

            Every morning I was woken up by the room service breaking into my room without even knocking the door. This is not acceptable. The rude, ignorant and old staff should be renewed with some more polite, caring and understanding professionals.

            Reviewed May 30, 2019

            Dear Guest, First of all I would like to thank you for choosing our hotel and for your review. I am very disappointed to hear about your inconveniences. It seems that you have had a serious of shortcomings to endure during your stay and I do not want to bother you with excuses, but rather simply apologise for these inconveniences. I personally do not condone any such behavior of any member of my team and assure you that I will personally keep an eye on this. We have high values set for ourselves and our aim is to treat all our guests with the same friendly hospitality. Seeing a guest leave unhappy is not what we want or what we work for. It would be the greatest pleasure to welcome you again. With best regards from Hamburg Moritz Klein General Manager Steigenberger Hotel Hamburg

            Responded June 03, 2019
            Steigenberger Hotel Hamburg
            8.4
            Excellent
            JINHEE from South Korea
            Solo traveler
            Standard Double Room
            Stayed 2 nights in August 2018

            Very good”

            The location is good and the room is clean.

            Reviewed January 19, 2019
            6.0
            Ernest from United Kingdom
            Business traveler
            Standard Double Room
            Stayed 4 nights in April 2017

            Not 5 Star...”

            A big disappointment ! Steigenberger Hotel isn't a 5-star hotel & doesn't bare any comparison with 5-star hotels in Asia for example where much my travels take me. Stingy. Only 1 bottle of complimentary water on the first day & then none for the remaining 4 nights. Poor quality wifi requiring a hotel resident to sign in every time wifi connections are required. Irons & ironing boards provided but it sounded as though there weren't many as was asked the length of time they were required for but when Room Service was advised that I had finished, the Iron wasn't collected for another 2 hours. Breakfast buffet far too expensive. There's a great Italian restaurant which offers a full breakfast at half the price. Unfriendly welcome too from the bell team to the Reception Desk.

            Reviewed April 07, 2017

            Dear Ernest, Thank you very much for choosing our hotel and for your review. We are very sad to learn about your inconveniences and we really would like to apologize for them. We will discuss your citicism and consider it in the future. It would be the greatest pleasure to welcome you again soon. Best regards from Hamburg Bernd A. Zängle General Manager Steigenberger Hotel Hamburg

            Responded June 02, 2017
            Steigenberger Hotel Hamburg
            8.3
            Excellent
            Eric from United States
            Couple
            Standard Double Room
            Stayed 5 nights in December 2014

            Fantastic hotel”

            Great location, beautiful hotel, great room

            A perfect jumping off point for exploring Hamburg. Close to everything a tourist wants to see. Comfortable rooms, excellent staff, I never ate at the restaurant but the bar was nice. My only complaint is that there was an extra 20E charge for my wife because supposedly the travel agent had booked a single. The room did not include breakfast so I can't see where the extra expense comes in. The concierge was not really able to recommend any restaurants on a Sunday. But seriously, it felt good to walk into this hotel and it was extremely convenient. My complaints are really minor. I would stay there again.

            Reviewed December 26, 2014
            9.0
            Exceptional
            Myriam from United Kingdom
            Couple
            Standard Double Room
            Stayed 3 nights in August 2014

            Lovely hotel and great location.”

            Location, room, condition.

            It was a lovely stay, we spent 3 nights there. The location is just perfect! The only bad thing I can say is that the goose feathered duvet gave me a horrible allergy and I spent 2 weeks with an airways infection when I got back home! maybe they want to consider having hypoallergenic bedding?

            Reviewed September 11, 2014
            9.7
            Exceptional
            XU from China
            Couple
            Deluxe Double Room
            Stayed 2 nights in August 2014

            Luxury and spacious, a good choice”

            Great location, spacious room, helpful stuff

            We enjoyed our stay in Steigenberger Hotel. We were offered a spacious room with a great view of the canal. Stuff are very helpful and friendly. Breakfast is 29 euro per person, a little expensive, but ok for a 5-star hotel. Walking distance to shopping streets.

            Reviewed August 18, 2014
            8.3
            Excellent
            Disa from Finland
            Solo traveler
            Standard Double Room
            Stayed 9 nights in January 2013

            Good location”

            Sizeable rooms, Near Underground and train station

            The hotel is in a good location with a direct train connection to the airport. Nearby excellent shopping possibilities and a 20 minutes walk to Reeperbahn. Internet in the business center is free to use but charged elsewhere. Unfortunately there is no coffee or tea facilities in the room or in th elobby.

            Reviewed January 20, 2013
            10.0
            Exceptional
            Cristina from Sweden
            Group
            Superior Double Room
            Stayed 1 night in May 2012

            Nothing to complain! Fantastisk Hotel!!!”

            The room was very confortble, I sleep like a angel!!!!

            This hotel in very central and the staffs is very professional and listen to the cliente with a smile. Nothing I need was problem!!! If you seek for confort, don´t forgeth this name Steigenberger Hotel. I will recommend it!!! And I will back again!

            Reviewed May 30, 2012
            9.0
            Exceptional
            Oleksiy from Ukraine
            Couple
            Superior Double Room
            Stayed 3 nights in December 2011

            Great location, big rooms, very good service”

            S-Bahn station next door to the hotel, 700 meters to Alster

            My stay at the Steigenberger was part business and part holiday. The location is really good. In the middle of town, within walking distance of shopping, restaurants and such. 24 euros for breakfast is to much. Generally I could say that this is a one of the 5 best hotels in HH.

            Reviewed December 09, 2011
            7.3
            Very good
            Stanley from Australia
            Solo traveler
            Superior Double Room
            Stayed 6 nights in September 2011

            Great location older style hotel ”

            location , location, location

            It's a nice place to be. The location is near the shopping area and nice restaurents. However, the hotel is a little bit old. At least it is clean and the service is acceptable. The room is quite spacious and the tv is nice.

            Reviewed September 13, 2011
            8.3
            Excellent
            Amr from Egypt
            Solo traveler
            Standard Double Room
            Stayed 4 nights in October 2010

            good Hotel but overpriced”

            near shopping centers, city center and public transportation

            good hotel. staff is very helpfull and friendly (except one). good location near the center of the city, shopping malls and public transportation.Value for money is not that good. no free internet!!!. brekfast is excellent with different variaties of food.

            Reviewed October 29, 2010
            8.8
            Excellent
            Agha from Pakistan
            Solo traveler
            Standard Double Room
            Stayed 2 nights in March 2018

            nice clean hotel”

            Good staff, location, room and everything u need.

            Reviewed April 01, 2018
            8.0
            Excellent
            Batepolage from Sri Lanka
            Business traveler
            Standard Double Room
            Stayed 1 night in June 2016

            Very good”

            The hotel is great and value for money

            Reviewed June 08, 2017
            8.0
            Excellent
            Herfini from Indonesia
            Family with teens
            Standard Double Room
            Stayed 2 nights in July 2016

            Very good located hotel with friendly staffs”

            The hotel is located in the central, near to shopping malls and tourist location. For those the price is good.

            Reviewed July 04, 2016
            8.7
            Excellent
            Vincent from Taiwan
            Business traveler
            Standard Double Room
            Stayed 2 nights in November 2014

            good”

            location
            Reviewed December 04, 2014
            12345
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            • Exceptional location
            • Church of St. Michael
            • Stadthausbrücke Subway Station is within 0.06 km