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Guestroom, Metropolitan by Flemings in Frankfurt am Main
Signature Twin Room - Bed, Metropolitan by Flemings in Frankfurt am Main
a hotel room with two beds and a desk, Metropolitan by Flemings in Frankfurt am Main
a large room with a large staircase leading up to a balcony, Metropolitan by Flemings in Frankfurt am Main
Lobby, Metropolitan by Flemings in Frankfurt am Main
a man that is standing in front of a tv, Metropolitan by Flemings in Frankfurt am Main
a man that is standing in a room, Metropolitan by Flemings in Frankfurt am Main

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8.5

Excellent

544 reviews

544 reviews

Breakfast10
Housekeeping8
Food & Dining1
See map
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Walkable places
Bernhard Knaus Fine Art

160 m

Asia land

200 m

Grünanlage Poststr. 1605

280 m

Westend Tower

300 m

Orient Asia Supermarkt

340 m

Popular landmarks
Frankfurt (Main) Hauptbahnhof

170 m

Main Tower

880 m

Stadel Museum

1.0 km

Old Opera House (Alte Oper)

1.1 km

Senckenberg Natural History Museum (Naturmuseum Senckenberg)

1.3 km

Closest landmarks
Tiefgarage Hauptbahnhof Nord

10 m

DB Kurzzeitparken

40 m

Parkplatz Bundespolizei

80 m

Yoga Vidya Frankfurt

110 m

Apotheke im Hauptbahnhof

150 m

Metropolitan by Flemings

Post str 6, Central Station, Frankfurt am Main, Germany, 60329 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. It's centrally located in Central Station only 160 m from public transport, so that you'll have easy access to local areas. Don't leave before paying a visit to the famous Romer. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

140 meters to public transportation

Front desk [24-hour]

Excellent breakfast

Inside city center

160 meters to Frankfurt (Main) Hauptbahnhof

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Airport transfer

Pets allowed

Car park

Shuttle service

Spa

Fitness center

Free Wi-Fi in all rooms!

Front desk [24-hour]

This property is in high demand!

19 travelers have booked today.

Value for money8.3
Distance to city center1 km
Location rating9.2
Nearest airportFrankfurt Airport (FRA)
Distance to airport10.6 km

Rooms available at Metropolitan by Flemings

Excellent
Room comfort & quality

8.5

Superior Plus King Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Plus Single Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Signature Suite
...
  • Room size: 47 m²/506 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices
Superior Plus Queen Room
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 1 double bed
Enter dates to see prices
Signature Twin Room
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Superior Plus Twin Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Superior Double Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Comfort Room
...
  • Room size: 20 m²/215 ft²
  • Shower
  • 2 single beds or 1 queen be...
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Signature Room
...
  • Room size: 35 m²/377 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Superior Single Room
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 single bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Metropolitan by Flemings?

Check-in is from 12:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Metropolitan by Flemings?

For those who wish to drive their own cars, Metropolitan by Flemings has a car park that's close to the hotel. Parking is available for a fee of 20 EUR per day. If you're looking for an easy way to get around Frankfurt am Main with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Metropolitan by Flemings?

Start your mornings right, with the continental and buffet breakfast options offered at Metropolitan by Flemings. Adults can enjoy breakfast offered with an additional charge of 13 EUR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Metropolitan by Flemings?

Metropolitan by Flemings features an on-site restaurant for your dining convenience.

What is the smoking policy at Metropolitan by Flemings?

Metropolitan by Flemings does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Metropolitan by Flemings?

The closest train, metro, or bus station to Metropolitan by Flemings is Hauptbahnhof (U-Bahn), 130 m away.

What restaurants are nearby Metropolitan by Flemings?

Restaurants including Der Fette Bulle, Im Herzen Afrikas and Chicago Meatpackers are popular in Metropolitan by Flemings’s neighborhood which is known as Central Station.

What popular shopping places are close to Metropolitan by Flemings?

Shopping options in Metropolitan by Flemings’s Central Station neighborhood include Kaiserpassage.

What are popular attractions near Metropolitan by Flemings?

Metropolitan by Flemings’s location in the Central Station neighborhood makes it close to famous attractions including Bernhard Knaus Fine Art, Grünanlage Poststr. 1605 and Taunusstrasse.

What popular natural sightseeing spots are close to Metropolitan by Flemings?

Metropolitan by Flemings’s nearby natural sights include Bismarckeiche located in the same Central Station area.

See map

Explore the neighborhood

What people love about Metropolitan by Flemings

  • 10

    Exceptional
    Cleanliness

    "The hotel is very clean, and the price is very reasonable for such high level of hotel."

    Shiu

    |

    December 15, 2022

  • 9.2

    Exceptional
    Cleanliness

    "General quality is good and clean."

    Mingli

    |

    December 7, 2022

  • 8.4

    Excellent
    Location

    "Good location at reasonable price"

    NITIN

    |

    March 27, 2023

Property ranking|Compared to 370 Frankfurt am Main properties
See all rankings
Room comfort score
8.5/10
Location score
9.2/10
Service score
8.7/10
Value for money score
8.4/10
Better than
97
%
of Frankfurt am Main properties
Better than
96
%
of Frankfurt am Main properties
Better than
89
%
of Frankfurt am Main properties
Better than
88
%
of Frankfurt am Main properties
Overall rating:

8.5

Excellent
544 reviews
Cleanliness
8.7
Facilities
8.1
Location
9.2
Read all reviews >
What travelers say they love:
Near the main station and it was very easy to reach the hote...
Agustino from Indonesia
Family with young children
More about Metropolitan by Flemings

More about Metropolitan by Flemings

Metropolitan by Flemings

Get the most from an urban escape in Frankfurt am Main when you book a room at Metropolitan by Flemings. Located right in the city center, Metropolitan by Flemings saves you time and travel by letting you wake up right in the heart of the best neighborhood. Explore the genuine Frankfurt am Main that most travelers never see, with a stay at Metropolitan by Flemings -- located only 1.4 km from Romer. Find yourself incredibly close to Frankfurt (Main) Hauptbahnhof. Just 160 m away, you can pack more into every day with simple transportation access with a stay at Metropolitan by Flemings.
At Metropolitan by Flemings, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi services provided by Metropolitan by Flemings makes it easy to plan your day trips, sightseeing, and more around Frankfurt am Main. Guests can enjoy convenient available parking right at the hotel.
Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Metropolitan by Flemings thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
All rooms at Metropolitan by Flemings are designed for comfort. For your comfort, some rooms at the hotel are equipped with air conditioning. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV. In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water and mini bar at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Metropolitan by Flemings begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, Metropolitan by Flemings goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, steam room, spa and sauna. Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's library, where you can meet other guests.


Around the property

Experience all the sights and local attractions of Frankfurt am Main with Metropolitan by Flemings as your base. Explore the neighborhood! Metropolitan by Flemings is conveniently located close to transport options at Frankfurt (Main) Hauptbahnhof only 160 m away. Cathedral of St. Bartholomew (Dom St. Bartholomaus) is located 1.4 km away, and is one of the most famous tourist spots to visit and photograph. Acquire some cultural knowledge with a day at Stadel Museum located 1.0 km away, where you can see famous works by local artists.


Reasons to stay here

Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 98% of the city's other accommodations.
Ranking higher than 96% of the city's accommodations options, this is a great choice for location.
Guests who stayed here really appreciated the room comfort, scoring it higher than 96% of accommodations in the city.

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Amenities and facilities

Excellent
Facilities

8.1

Most talked about facilities

Breakfast

24 mentions

Housekeeping

7 mentions

Food & Dining

3 mentions

Taxi

3 mentions

Languages spoken
  • English
  • German
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Ticket services
  • Tours
Cleanliness and safety
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
Access
  • CCTV in common areas
  • CCTV outside property
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Safety/security feature
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Shuttle service
  • Taxi service
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • Extra long bed
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Continental
Restaurants on site
Brasserie M
  • Cuisine: International
  • Menu: Buffet

Location

Post str 6, Central Station, Frankfurt am Main, Germany, 60329
Exceptional
Location

9.2

Airports
  • Frankfurt Airport (FRA)
    10.6 km
  • Frankfurt-Egelsbach Airport (QEF)
    16.2 km
Public transportation
  • Hauptbahnhof (U-Bahn)
    140 m
  • Frankfurt (Main) Hauptbahnhof
    170 m
Hospital or clinic
  • Facharztzentrum am Westend
    210 m
Shopping
  • Kleinmarkthalle
    1.6 km
Cash withdrawal
  • ATM
    100 m

What's nearby

Popular landmarks
  • Frankfurt (Main) Hauptbahnhof
    170 m
  • Main Tower
    880 m
  • Stadel Museum
    1.0 km
  • Old Opera House (Alte Oper)
    1.1 km
  • Senckenberg Natural History Museum (Naturmuseum Senckenberg)
    1.3 km
  • Iron Bridge
    1.4 km
  • Cathedral of St. Bartholomew (Dom St. Bartholomaus)
    1.4 km
  • Romer
    1.5 km
  • Palmengarten
    1.7 km
  • Zoo Frankfurt
    2.8 km
Nearby landmarks
  • Tiefgarage Hauptbahnhof Nord
    10 m
  • DB Kurzzeitparken
    40 m
  • Parkplatz Bundespolizei
    80 m
  • Yoga Vidya Frankfurt
    110 m
  • Hauptbahnhof (U-Bahn)
    140 m
  • Apotheke im Hauptbahnhof
    150 m
  • Bernhard Knaus Fine Art
    160 m
  • Frankfurt M Hbf Mannheimer Str Train Station
    170 m
  • Frankfurt (Main) Hauptbahnhof
    170 m
  • Parkhaus Moselstraße
    200 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Car parking is available at an additional charge and subject to availability.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from12:00
  • Check-out until12:00
Getting around
  • Distance from city center1 km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)13 EUR
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors6
  • Number of restaurants1
  • Number of rooms 131
  • Year property opened2003
  • Most recent renovation2008
Parking
  • Daily parking fee20 EUR

Reviews of Metropolitan by Flemings from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.7
Facilities8.1
Location9.2
Room comfort and quality8.5
Service8.6
Value for money8.3
High score for Frankfurt am Main
Rating
9+ Exceptional (141)
8-9 Excellent (87)
7-8 Very Good (67)
6-7 Good (20)
<6 Below Expectation (21)
Time of the year
Mar - May (74)
Jun - Aug (83)
Sep - Nov (103)
Dec - Feb (76)

Show reviews that mention 

Showing 336 verified guest comments
12345
10.0
Exceptional
Khairun from Malaysia
Family with teens
Superior Plus King Room
Stayed 1 night in May 2019

Luxury hotel”

This hotel located next to Frankfrut central train. Room very clean and good variety of buffet

Reviewed May 05, 2019

See room deals

Thank you for your great review. We are looking forward to your next visit. Your Steigenberger Hotel Metropolitan Team.

Responded May 14, 2019
Metropolitan by Flemings
9.6
Exceptional
Sanghoon from Germany
Business traveler
Comfort Room
Stayed 2 nights in October 2021

Good value, great location”

Stayed here for 2 nights on a business trip. Uncomplicated, simple, clean, easy access from the central station.

Reviewed May 20, 2022

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Dear Sanghoon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, N.Winter Rooms Division Manager

Responded May 26, 2022
Metropolitan by Flemings
9.6
Exceptional
Klaus from Austria
Business traveler
Signature Twin Room
Stayed 1 night in August 2019

Good and convenient lovation”

The hotel is immediately next to the train station so couldn't be more conveniently located. Rooms were nice, breakfast good. Price quite affordable on the day i was there.

Reviewed August 19, 2019

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Thank you for your great review. We are looking forward to your next visit. Your Steigenberger Hotel Metropolitan Team.

Responded September 06, 2019
Metropolitan by Flemings
9.6
Exceptional
Michael
Business traveler
Superior Single Room
Stayed 1 night in September 2019

Exceptional”

The hotel provides excellent service, staff is very helpful, room was very clean, breakfast is excellent.

Reviewed September 28, 2019

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Thank you for your great review. We are looking forward to your next visit. Your Steigenberger Hotel Metropolitan Team.

Responded October 15, 2019
Metropolitan by Flemings
9.6
Exceptional
Kim from Singapore
Couple
Comfort Room
Stayed 5 nights in December 2021

An excellent hotel”

An excellent hotel which is extremely conveniently located just outside the Frankfurt Main Station. Place is well kept and staff are very helpful. Can’t ask for a better hotel!

Reviewed December 11, 2021

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Dear Kim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, N.Winter Rooms Division Manager

Responded December 12, 2021
Metropolitan by Flemings
9.6
Exceptional
Winardi from Indonesia
Couple
Superior Plus Queen Room
Stayed 1 night in February 2019

perfect location, just short walk to central station”

location is perfect, food is nice. room is rather old, but the best choice for travelling with train

Reviewed March 03, 2019

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Thank you for your great review. We are looking forward to your next visit. Your Steigenberger Hotel Metropolitan Team.

Responded April 16, 2019
Metropolitan by Flemings
9.2
Exceptional
fongnei from Hong Kong SAR, China
Solo traveler
Signature Twin Room
Stayed 2 nights in July 2019

Excellent location and breakfast”

Just right next to the central station. The building itself is a bit aged. Overall room and facilities conditions are satisfying. Complimentary breakfast is good in both taste and variety of choices.

Reviewed September 30, 2019

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Good morning, thank you for your great review. We are very pleased that you liked the breakfast and our location in the city so much. Your Steigenberger Hotel Metropolitan Team.

Responded October 15, 2019
Metropolitan by Flemings
9.2
Exceptional
Remy from Malta
Business traveler
Comfort Room
Stayed 2 nights in November 2021

Well kept and close to hauptbanhof, very good for a short stay. ”

well priced for an overall good hotel.

Reviewed November 08, 2021

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Dear Remy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, N.Winter Rooms Division Manager

Responded November 14, 2021
Metropolitan by Flemings
9.2
Exceptional
Mariwan from Iraq
Business traveler
Superior Plus King Room
Stayed 4 nights in November 2021

Recommended ”

Best location near city center and few meters away from main central station

Reviewed November 20, 2021

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Dear Mariwan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, N.Winter Rooms Division Manager

Responded November 23, 2021
Metropolitan by Flemings
8.8
Excellent
Fiona from Ireland
Family with teens
Superior Plus King Room
Stayed 2 nights in August 2019

Ver comfortable hotel, beside station and super for metro. Great staff. Great breakfast. ”

Missing the advertised fitness facilities

Reviewed August 29, 2019

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Thank you for your great review. The fitness area is being redone and renovated. Kindly be a little bit more patient. We are looking forward to your next visit. Your Steigenberger Hotel Metropolitan Team.

Responded September 06, 2019
Metropolitan by Flemings
7.6
Very good
Adam from Australia
Business traveler
Superior Plus King Room
Stayed 1 night in April 2022

Wouldn't cancel 15mins inside the penalty period”

My corporate client had a change of plans and I asked to cancel his stay 15mins inside the cancellation penalty period that started at midnight...I asked to cancel at 00:15, and the hotel said no.

Reviewed April 25, 2022

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Dear Adam, Thank you for taking the time to share your feedback. We appreciate your comments. Based on the information available, I can't quite assign the reservation certainty. However, we ask for your understanding that we must adhere to the booking guidelines in certain situations and that free cancellations are not possible for reasons of goodwill. Sincerely, N.Winter Rooms Division Manager

Responded June 26, 2022
Metropolitan by Flemings
6.8
Good
Nontarat from Thailand
Couple
Superior Plus King Room
Stayed 1 night in April 2019

Moderate hotel,just near with train st. ”

Breakfast have a few chioces, housekeepers knock our door at early morning about 8.30 and 9.30 (and they will always open to room) .Why they don’t have room scheduled to cleaning or check-out??

Reviewed April 20, 2019

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Thanks for your review. We are sorry if you did not feel comfortable with us. We would still look forward to your next visit. Your Steigenberger Hotel Metropolitan Team.

Responded May 14, 2019
Metropolitan by Flemings
5.2
Proffan from Singapore
Couple
Superior Plus Queen Room
Stayed 2 nights in November 2018

Below German Standards”

To my surprise for a 5 stars hotel in Germany the hospitality and standards are way below par. It was honestly disappointing with the overall of the entire room and experience. From the moment I enter till the day that I left the premise, the premise and the staff whos working there definitely gave me a rather poor experience for the money I paid for. I will not waste my money staying at this Hotel if I knew it is going to end up like this. Rude staff, old moldy furniture and not user friend's entrance if you have heavy luggage, get ready to do some heavy weight lifting and climbing staircase just to get into the premise from the lobby. I would rather pay cheaper rate and get into a motel instead.

Reviewed March 14, 2019

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Thanks for your review. We are sorry if you did not feel comfortable with us. We would still look forward to your next visit. Your Steigenberger Hotel Metropolitan Team.

Responded April 16, 2019
Metropolitan by Flemings
5.2
Amy from Switzerland
Family with young children
Superior Plus King Room
Stayed 1 night in April 2022

Not a 5* hotel as advertised ”

Good value for money, decent rooms, ok’ish breakfast. No parking (even though it advertised it has parking), and no one at reception meaning anyone can walk in and out. Close to HB but quite a dodgy area.

Reviewed April 17, 2022

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Dear Amy, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Due to low occupancy during easter holidays reception was staffed with only one person. We sincerely regret that our colleague was not on site when you arrived and once more we would like to apologize for the short waiting time. We took your comment regarding parking as an opportunity to doublecheck the online hotel description. On the Agoda booking page, it is explicitly stated that the public parking spaces are nearby. I couldn't find any sign indicating private parking. We would be pleased if you could tell us where the information came from. Dear Amy, if you give us a chance to earn back your trust, I can assure you that we will do our best to give you a great hotel experience. Sincerely, N.Winter

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Metropolitan by Flemings
4.4
hawra from Saudi Arabia
Solo traveler
Superior Single Room
Stayed 1 night in November 2021

Bad stay ”

When I arrived the receptionist her name is ( Eda-Nur Taskaparan) was very nice and kind , she welcomed me and helped when I asked about something. First, I received the room the window was open it was very cold , there was an insect between pillows after that I called for assistance to adjust the room temperature they came and try to fix it but the heater was broken so they changed my room to another one. The light inside the room was not enough even in the bathroom there was an area of darkness no enough lights. There was some noise from outside it can be heard and it was annoying. Generally the room was cleanliness there was some hair on the blankets and as I said before there was an insect. In the morning , in the restaurant the lady serving there was not kind , she was very rude. The menu was all in german without any translations to english it was difficult for me to understand and I was translating using my phone. I ordered omelets but it was nearly burned I couldn’t eat it, the shape and the taste was awful.

Reviewed November 12, 2021

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Dear Hawra, Thank you for taking the time to share your feedback. We sincerely regret that we were unable to convince you. It is our most important concern that all guests are satisfied. Unfortunately, we did not succeed in doing this during your stay. Nevertheless, we are very grateful for your information and comments, as they enable us to improve our services. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, N.Winter Rooms Division Manager

Responded December 13, 2021
Metropolitan by Flemings
4.0
Majid from Saudi Arabia
Family with young children
Superior Plus Twin Room
Stayed 4 nights in June 2022

Real Evaluation”

Positive things is reception staff is very friendly. Also, room size is acceptable with luxury toilet. There is available connecting rooms. Negative things is location not recommended the area in not comfortable specially with family. No bell boy and no valet parking. Housekeeping is not cleaning the room well and not refill used items such as tea bag. No security persons and no cameras in the elevators and corridors.

Reviewed July 06, 2022

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Dear Majid, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We appreciate your advice regarding housekeeping. We are working with a service provider and many new employees have been hired. We will take your comments as an opportunity to intensively train the employees again. Regarding the location of the hotel, we unfortunately have no influence. We are aware that the very central location at the main station also has disadvantages. The city of Frankfurt is currently working on a concept to upgrade the district. We hope that the situation will improve soon and that our guests will have a safe feeling when they leave the hotel. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely N.Winter Rooms Division Manager

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Metropolitan by Flemings
8.7
Excellent
John from Singapore
Business traveler
Superior Plus King Room
Stayed 5 nights in March 2016

Clean, Convenient and Safe”

Clean, Convenient and Safe

This is my first time staying in Steigenberger Metropolitan Frankfurt Hotel. I must say this is one of the cleanest and comfortable hotel that I have ever stayed in Frankfurt. The room is very clean and air conditioning is quiet with good heater. Especially in hot summer and cold winters, you will need a quiet, good working air-conditioner and heater. The location is also very convenient. The central train station Frankfurt Main HF is located within 5mins walk from the hotel. Taxi stand is also located conveniently outside the main entrance of the hotel. Room wifi internet connection is good. Breakfast menu is fantastic with many different variations of eggs, pan cakes and sausages. I will recommend this hotel to all who is planning a trip to city for business or for leisure.

Reviewed March 21, 2016

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Thank you for your great review. We are looking forward to your next visit. Your Steigenberger Hotel Metropolitan Team.

Responded May 22, 2019
Metropolitan by Flemings
8.3
Excellent
masumi from Japan
Solo traveler
Signature Twin Room
Stayed 1 night in September 2015

Certainly not a 5 star hotel.”

1. right next to the main station. 2. Staff performance was good. 3. Breakfast (included) was good

I have stayed at Steigenberger Hotel in Bruxelles Belgium before, which, I agree, is a 5 star hotel. Before I made a hotel reservation in Frankfurt, I thought that this Steigenberger hotel would be at the same level of hotel as the one in Bruxelles. I also saw that Agoda placed 5 star as well, so I was comfortable with my choice. However, this one did not have the class of other Steigenberger Hotel chain. The hotel needed a good face lift throughout. The reception area was very small with outdated furniture. The room also needed an update, furniture was very basic, bathroom amenities were also basic with clean but old towels. The best thing about it was the location, i.e. it is right next to the Frankfurt main station. I would grade this hotel as a 4 star hotel with score of 7.8. (There is another Steigenberger Hotel in Frankfurt called Steigenberger Frankfurter Hof. This one may be at the level of other Steigenberger hotels. We should not be confused only because they bare the same name.)

Reviewed September 30, 2015

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9.3
Exceptional
SUKEUN from South Korea
Business traveler
Stayed 2 nights in August 2012

the much valuable deluxe hotel for money”

the very spacious room & very good location

unexpectedly i was much satisfied by this hotel. first of all this hotel is located by the main station(hauptbahnhof)of frankfurt am main, just 2~3 minutes on foot out of the station. and also the room was very spacious and the hotel surrounding atmosphere was very calm and no problem for family-typed travelers. the value for money as to this hotel is satisfactory but the breakfast quality is normal but has no problem

Reviewed September 02, 2012

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10.0
Exceptional
cynthia from United States
Business traveler
Superior Plus King Room
Stayed 2 nights in November 2017

Will stay again and recommend to friends! Loved it!!!”

This what I think of when describing "old world charm". The concierge was so helpful, bags are taken to your room (No one does that anymore!) The room was great ...i love the deep bath tub, the flowers are real, the breakfast is perfect, with linens and you can order your hearts delight. Love this place... would come to Frankfurt just to stay here! It's a lovely hotel.

Reviewed November 12, 2017

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Good morning, thank you for your great review. We are very pleased that you liked the breakfast and our location in the city so much. Your Steigenberger Hotel Metropolitan Team.

Responded April 16, 2019
Metropolitan by Flemings
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