Steigenberger Wiltcher's
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Highlights
Facilities
Free Wi-Fi
Swimming pool
Car park
Spa
Front desk [24-hour]
Fitness center
Restaurant
Bar
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Hygiene Plus
620 meters to public transportation
Check-in [24-hour]
Airport transfer
970 meters to Notre Dame du Sablon
Free Wi-Fi
Swimming pool
Car park
Spa
Front desk [24-hour]
Fitness center
Restaurant
Bar
Based on 2,551 verified reviews
9.1
9.1
8.9
8.8
8.6
8.4
Nearest transportation options
•
Metro Porte de Namur is within 0.71 km
•
Tram Experience is within 0.72 km
Location rating score
There are 108 places in walking distance!
| Value for money | 8.4 |
| Distance to city center | 1.5 Km |
| Location rating | 9.1 |
| Nearest airport | Brussels Airport (BRU) |
| Distance to airport | 11.8 km |
Yes! Steigenberger Wiltcher's offers dry cleaning service that is available all throughout your stay, ensuring you're always looking your absolutely best in your favorite outfit. Please contact the property for more information.
Steigenberger Wiltcher's fulfill our mandatory standard for cleanliness and safety by providing hand sanitizer and daily disinfection in common areas. This property also comes prepared with staff trained in safety protocol, doctor/nurse on call, sterilizing equipment, body thermometer, first aid kit, and temperature check for guests and staff for more rounded safety precautions and hygiene protocols.
Steigenberger Wiltcher's permits pets including dogs and cats onto this property with additional fee applied. In addition, pet bowls are available at this property. Please contact the property for more information, or log into your Agoda account and navigate to the property page to send a message directly to the property owner in the chatbox.
Verified solo travelers that have stayed at this property have given Steigenberger Wiltcher's an average rating of 8.4. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
Past business travelers that have stayed at this property have given Steigenberger Wiltcher's an average rating of 8.4. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
Past families with older children that have stayed at this property have given Steigenberger Wiltcher's an average rating of 8.7. You can look into more thorough customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
Past group travelers that have stayed at this property have given Steigenberger Wiltcher's an average rating of 8.6. You can look up more precise customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified time frame may be charged an additional fee.
The closest airport to Steigenberger Wiltcher's is Brussels Airport, 12.0 km away.

Experience Elegance and Comfort at Steigenberger Wiltcher's in Brussels
Nestled just 1.5 kilometers from the vibrant city center of Brussels, Steigenberger Wiltcher's offers a perfect blend of luxury, convenience, and timeless style. Established in 1993 and beautifully renovated in 2019, this sophisticated hotel provides a welcoming retreat for travelers seeking comfort and elegance in Belgium's capital. With a prime location just a 20-minute drive from the airport, guests can easily access the city's top attractions, shopping districts, and cultural sites.
Boasting 267 well-appointed rooms, Steigenberger Wiltcher's ensures a restful stay with modern amenities and classic decor. Check-in begins at 3:00 PM, allowing guests to settle in and unwind after their journey, while check-out is flexible until 12:00 PM. The hotel also offers a family-friendly atmosphere, welcoming children aged 5 to 6 free of charge, making it an ideal choice for both leisure and business travelers looking for a luxurious yet welcoming environment in the heart of Brussels.
Luxurious Entertainment and Relaxation at Steigenberger Wiltcher's
Experience a perfect blend of leisure and sophistication at Steigenberger Wiltcher's, where guests can indulge in a variety of entertainment facilities designed for ultimate relaxation and enjoyment. Unwind with a refreshing drink at the elegant bar, or enjoy a quiet moment in the cozy library, perfect for reading or casual conversations. For those seeking rejuvenation, the hotel offers a serene spa area featuring massage services, a sauna, steam room, and wellness treatments that leave you feeling refreshed and revitalized.
Whether you're looking to relax after a busy day or indulge in some personal pampering, the hotel’s comprehensive entertainment amenities provide a tranquil escape. The stylish salon offers grooming and beauty services, ensuring you look and feel your best during your stay. With these exceptional facilities, Steigenberger Wiltcher's promises a luxurious experience that combines comfort, elegance, and relaxation at every turn.
Premier Sports Facilities at Steigenberger Wiltcher's
Experience ultimate relaxation and wellness at Steigenberger Wiltcher's, where the hotel's indoor pool offers a tranquil oasis for swimming enthusiasts and those seeking a refreshing escape. Whether you prefer a leisurely swim or an invigorating workout, the indoor pool provides a perfect setting to unwind and rejuvenate during your stay. Complementing this, the hotel boasts a state-of-the-art fitness center equipped with modern equipment, available for guests to maintain their fitness routines.
Guests can enjoy the convenience of a free fitness center, accessible at any time, ensuring flexibility for early risers or night owls. For those seeking a more comprehensive workout experience, the hotel also offers a 24-hour fitness center, allowing guests to exercise at their convenience, day or night. Additionally, there is a fitness center with an extra charge, providing an enhanced workout environment for fitness enthusiasts looking for premium facilities. Whether you’re here for leisure or business, Steigenberger Wiltcher's ensures your fitness needs are well catered to.
Convenience Facilities at Steigenberger Wiltcher's
Steigenberger Wiltcher's in Brussels, Belgium offers an array of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With 24-hour room service, guests can enjoy delicious meals and snacks at any time of the day or night, right in the comfort of their own room. The hotel also provides a laundry service, allowing guests to have their clothes cleaned and ready for use without any inconvenience.
For added convenience, Steigenberger Wiltcher's offers safety deposit boxes to keep guests' valuable belongings secure during their stay. The concierge service is available to assist with any inquiries or requests, ensuring a seamless experience for guests. Whether it's booking tickets for a show or arranging transportation, the knowledgeable concierge staff is there to help.
To stay connected, guests can enjoy Wi-Fi in public areas and free Wi-Fi in all rooms, allowing them to easily access the internet and stay connected with loved ones or catch up on work. The hotel also offers dry cleaning services, express check-in/check-out, and luggage storage, making it convenient for guests to manage their travel arrangements and store their belongings.
Furthermore, the daily housekeeping service ensures that guests can return to a clean and tidy room after a day of exploring the city. With these convenience facilities, Steigenberger Wiltcher's aims to provide a seamless and enjoyable stay for all its guests in the heart of Brussels.
Convenient Transport Facilities at Steigenberger Wiltcher's
At Steigenberger Wiltcher's in Brussels, Belgium, guests can enjoy a range of convenient transport facilities to make their stay hassle-free. The hotel offers airport transfer services, ensuring a smooth and comfortable journey for guests arriving or departing from Brussels. Whether you need to catch an early morning flight or arrive late at night, the hotel's airport transfer service is available to cater to your needs.
For guests who prefer to drive, Steigenberger Wiltcher's provides valet parking and an onsite car park. You can conveniently park your car at the hotel and explore Brussels at your own pace. Please note that car park charges are applied. If you prefer not to drive, the hotel also offers a taxi service, making it easy for you to explore the city or reach your desired destination with ease. With these transport facilities, Steigenberger Wiltcher's ensures that guests have a stress-free and enjoyable stay in Brussels.
Luxurious Room Facilities at Steigenberger Wiltcher's
Indulge in a world of luxury and comfort at Steigenberger Wiltcher's in Brussels, Belgium. The hotel offers an array of exceptional room facilities to ensure a memorable stay for its guests.
Each room at Steigenberger Wiltcher's is equipped with air conditioning, allowing you to set the perfect temperature for your comfort. Wrap yourself in plush bathrobes provided in every room, adding a touch of elegance to your stay. Stay updated with the latest news and events with a complimentary daily newspaper delivered to your doorstep.
For your convenience, a hair dryer is available in each room, ensuring you can effortlessly style your hair before heading out. Sit back and relax while enjoying your favorite shows on the television provided in every room. Quench your thirst with the well-stocked mini bar, offering a variety of beverages and snacks.
Step out onto your private balcony or terrace and soak in the beautiful surroundings of Brussels. Enjoy stunning views and a breath of fresh air right from the comfort of your room. Stay entertained with a wide selection of satellite/cable TV channels, providing endless entertainment options.
At Steigenberger Wiltcher's, every guest is treated to a luxurious and comfortable stay, thanks to the exceptional room facilities provided. Experience the epitome of elegance and relaxation during your visit to Brussels.
Exquisite Dining Experiences at Steigenberger Wiltcher's
Indulge in a delightful culinary journey at Steigenberger Wiltcher's, where the hotel’s restaurant offers a sophisticated setting to enjoy a variety of delectable dishes. Whether you're craving a hearty breakfast or a light snack, the restaurant provides an inviting atmosphere complemented by attentive service. Guests can start their day with a sumptuous breakfast buffet, featuring a diverse selection of continental options to satisfy every palate.
For added convenience and comfort, the hotel also offers efficient room service, allowing guests to enjoy their favorite meals in the privacy of their rooms. Daily housekeeping ensures that your stay remains comfortable and hassle-free, so you can fully relax and savor the exceptional dining experience at any time.
Luxurious and Spacious Rooms at Steigenberger Wiltcher's
Experience ultimate comfort and elegance at Steigenberger Wiltcher's with their wide range of room offerings. From the spacious Deluxe Rooms to the luxurious Duplex Suites, there is a perfect accommodation option for every traveler.
Indulge in the opulence of the Deluxe Room, spanning 60 square meters and featuring either 2 Queen Beds or 1 King Bed. For those seeking a truly lavish experience, the Duplex Suite offers a generous 120 square meters of space with a plush King Bed. The Executive Suite, also measuring 120 square meters, provides a sophisticated retreat with its stylish decor and comfortable King Bed.
Booking your stay at Steigenberger Wiltcher's through Agoda ensures you not only get the best prices but also a hassle-free experience. With Agoda's easy-to-use platform, you can conveniently browse through the room options, compare prices, and secure your reservation with just a few clicks. Take advantage of Agoda's reliable and secure booking system to guarantee a seamless and enjoyable stay at this prestigious hotel in Brussels, Belgium.
Discover the Vibrant Neighborhood of Elsene / Ixelles in Brussels
Nestled in the heart of Brussels, the Steigenberger Wiltcher's hotel offers a prime location in the vibrant neighborhood of Elsene / Ixelles. Known for its lively atmosphere and cultural diversity, Elsene / Ixelles is a must-visit destination for travelers seeking a unique and authentic experience in Brussels.
This charming neighborhood is renowned for its picturesque streets lined with beautiful Art Nouveau architecture, trendy boutiques, and cozy cafes. Take a leisurely stroll along Avenue Louise, the main artery of Elsene / Ixelles, and immerse yourself in the local ambiance. Explore the bustling markets, where you can find a variety of fresh produce, artisanal goods, and local delicacies.
Elsene / Ixelles is also a hub for art and culture. Visit the renowned Museum of Ixelles, which showcases a diverse collection of contemporary and modern art. For music lovers, the Flagey building is a must-see, hosting concerts and cultural events throughout the year. Additionally, the nearby Bois de la Cambre park offers a peaceful retreat from the city's hustle and bustle, perfect for a relaxing picnic or a leisurely bike ride.
With its vibrant atmosphere, rich history, and abundance of attractions, Elsene / Ixelles is the perfect neighborhood to explore during your stay at Steigenberger Wiltcher's. Whether you're a foodie, art enthusiast, or simply looking to soak up the local culture, this lively neighborhood has something for everyone.
Traveling from the Airport to Steigenberger Wiltcher's in Brussels
Steigenberger Wiltcher's, located in the vibrant Elsene / Ixelles district of Brussels, Belgium, offers a luxurious and convenient base for exploring the city. When it comes to reaching this elegant hotel from the airport, travelers have several options at their disposal.
Brussels Airport, also known as Zaventem Airport, is the nearest international airport to Steigenberger Wiltcher's. From here, visitors can choose to take a taxi, which is a comfortable and hassle-free option. The journey typically takes around 20 minutes, depending on traffic conditions. Alternatively, guests can opt for public transportation by taking the Airport Line train to Brussels Central Station, which is located just a short distance from the hotel. From there, it's a pleasant walk or a short taxi ride to Steigenberger Wiltcher's.
Another airport option is Brussels South Charleroi Airport, which is located approximately 50 kilometers from the hotel. Travelers arriving at this airport can take a shuttle bus to Brussels Midi Station, and from there, they can easily connect to public transportation or take a taxi to reach Steigenberger Wiltcher's. The journey from Brussels South Charleroi Airport to the hotel usually takes around one hour, depending on traffic conditions.
No matter which airport you arrive at, reaching Steigenberger Wiltcher's in Brussels is a breeze. With various transportation options available, guests can quickly and conveniently make their way to this elegant hotel, ready to embark on an unforgettable stay in the heart of the city.
Discover the Artistic and Cultural Gems Near Steigenberger Wiltcher's
Nestled in the heart of Brussels, Steigenberger Wiltcher's offers easy access to a range of captivating landmarks and attractions. Just a short stroll away, you'll find the renowned Horta Museum (Musee Horta), a must-visit for art and architecture enthusiasts. Explore the former home and studio of the famous Belgian architect Victor Horta, and admire the intricate Art Nouveau designs that have made this museum a UNESCO World Heritage site.
For a taste of local charm, head to Ma Campagne, a charming square lined with picturesque buildings and cozy cafes. Immerse yourself in the vibrant atmosphere as you enjoy a cup of coffee or savor delicious Belgian treats.
Art lovers will also appreciate the nearby Museum of Contemporary Art ULB, which showcases a diverse collection of contemporary works by local and international artists. With its thought-provoking exhibitions and innovative installations, this museum is a haven for creativity and inspiration.
If you're looking to enhance your professional skills, the Management Centre Europe is conveniently located nearby. This renowned business school offers a range of executive education programs and workshops to help you stay ahead in your career.
For a tranquil escape from the city buzz, take a leisurely stroll through the lush greenery of Parc Jadot - Jadotpark or Parc Buchholtz - Buchholtzpark. These serene parks provide the perfect setting for a peaceful afternoon, whether you're looking to relax, have a picnic, or simply enjoy nature's beauty.
Finally, don't miss the iconic sculpture L'Homme de l'Atlantide, located just a short distance from the hotel. This striking bronze statue, created by Belgian artist Constantin Meunier, depicts a powerful figure emerging from the waves, symbolizing the strength and resilience of humanity.
With its prime location surrounded by these captivating landmarks and attractions, Steigenberger Wiltcher's offers an ideal base for exploring the artistic and cultural wonders of Brussels.
Convenient Access to Public Transport at Steigenberger Wiltcher's
Located in the heart of Brussels, Steigenberger Wiltcher's offers convenient access to several public transport stations, ensuring that guests can easily explore the city and beyond. One of the nearby stations is Germoir Train Station, which is just a short walk away from the hotel. From here, guests can hop on a train and reach various destinations in Brussels and its surrounding areas. Whether you want to visit the iconic Atomium or explore the charming streets of the historic city center, Germoir Train Station provides a convenient starting point for your adventures.
Additionally, Steigenberger Wiltcher's is also close to several bus stops, making it even easier to navigate the city. The nearby bus stops offer a range of routes that can take you to popular attractions, shopping districts, and cultural landmarks. Whether you're planning to visit the Grand Place, the Royal Palace, or indulge in some retail therapy at Avenue Louise, the well-connected bus network ensures that you can easily reach your desired destinations. With public transport options right at your doorstep, Steigenberger Wiltcher's provides the perfect base for exploring all that Brussels has to offer.
A Culinary Haven Just Steps Away
Steigenberger Wiltcher's is surrounded by a plethora of exquisite dining options that cater to every palate. Café Belga, a popular local hangout, offers a vibrant atmosphere and a diverse menu featuring Belgian classics and international favorites. For those craving traditional Belgian cuisine, Le Chou de Bruxelles is a must-visit, serving up delectable mussels and other Belgian specialties. Cocina is a hidden gem, showcasing a fusion of Mediterranean and Latin American flavors in a cozy setting. La Luck is a charming bistro known for its warm hospitality and mouthwatering French dishes. The Black Sheep is a trendy gastropub that offers a unique blend of Belgian and international dishes, perfect for a casual dining experience. My Tannour - Ixelles is a delightful Lebanese restaurant that tantalizes taste buds with its authentic Middle Eastern cuisine. Volle Gas is a stylish brasserie that combines traditional Belgian dishes with a modern twist, while Pop's Pancakes is a haven for breakfast lovers with its wide array of delicious pancakes. Bintje is a cozy neighborhood restaurant that focuses on serving fresh and seasonal dishes, while Chez Franz is a beloved local haunt known for its hearty brunch offerings. With such a diverse range of dining options just steps away, guests at Steigenberger Wiltcher's will be spoiled for choice when it comes to satisfying their culinary cravings.
Shop 'til you drop in the heart of Brussels
Steigenberger Wiltcher's is nestled in the heart of Brussels, surrounded by an array of shopping landmarks that are sure to delight any shopaholic. Just a stone's throw away, you'll find Avenue Louise, a renowned shopping street lined with high-end boutiques and luxury brands. For a unique shopping experience, head to Galerie d'Ixelles, a charming covered shopping arcade filled with independent boutiques and artisanal shops. If you're a cigar aficionado, don't miss La Casa del Habano, offering a wide selection of premium cigars. For art enthusiasts, Maison Particuliere is a must-visit, showcasing contemporary art and design pieces. And if you're in search of trendy fashion and accessories, Boutique 114 and Eva Luna Loveconcept are the go-to spots. After a day of shopping, unwind at one of the many cafes and restaurants at Marché Du Châtelain, a vibrant market square offering a variety of gourmet delights. With Steigenberger Wiltcher's as your base, you'll be perfectly situated to explore these shopping landmarks and indulge in a truly unforgettable shopping experience in Brussels.
Luxury at an Unbeatable Value: Steigenberger Wiltcher's Pricing
When it comes to experiencing the epitome of luxury in Brussels, Steigenberger Wiltcher's stands out as an exceptional choice. With an average price of $294 per room, this five-star hotel offers an unparalleled level of elegance and sophistication that is worth every penny.
Compared to the average price of a hotel room in Brussels, which is $184, Steigenberger Wiltcher's may seem like a splurge. However, once you step foot into this opulent establishment, you will understand why it is worth every cent. From the moment you enter the grand lobby adorned with exquisite artwork and lavish furnishings, you will be transported into a world of indulgence and refinement.
The attention to detail and impeccable service provided by the staff at Steigenberger Wiltcher's is second to none. Each room is meticulously designed to provide the utmost comfort and luxury, with plush bedding, elegant decor, and state-of-the-art amenities. Whether you choose a cozy standard room or opt for a spacious suite, you can expect to be treated like royalty throughout your stay.
While the average price of a room at Steigenberger Wiltcher's may be higher than the city average, the value it offers is incomparable. From its prime location in the heart of Brussels to its world-class facilities, including a spa, fitness center, and multiple dining options, this hotel truly embodies the essence of luxury. So, if you are seeking an unforgettable experience in Brussels, Steigenberger Wiltcher's is the perfect choice, where every dollar spent is an investment in an extraordinary stay.
Outstanding Service and Magnificent Location
Steigenberger Wiltcher's in Brussels, Belgium is renowned for its outstanding service and excellent hospitality. The hotel staff go above and beyond to ensure a memorable stay for their guests. Visitors have described their experience as simply amazing, with a touch of class. The hotel's prime location adds to its allure, offering convenience and easy access to the city's attractions. Guests have praised the staff's professionalism and attentiveness, making their stay truly enjoyable. Families with children have also appreciated the hotel, as it caters to their needs and provides a welcoming atmosphere. With its beautiful decoration and interior design, Steigenberger Wiltcher's has captivated the hearts of many guests. It comes highly recommended by those who have experienced its charm and elegance firsthand.
Luxury, Comfort, and Exceptional Service at Steigenberger Wiltcher's
Steigenberger Wiltcher's in Brussels, Belgium, has garnered an impressive overall rating of 8.7 from satisfied guests. This luxurious hotel offers an exceptional experience, combining world-class facilities, impeccable cleanliness, and a prime location. With its elegant design and top-notch amenities, Steigenberger Wiltcher's ensures that every guest enjoys a truly memorable stay.
One of the standout features of Steigenberger Wiltcher's is its commitment to providing exceptional comfort. Guests have praised the hotel's comfortable rooms, which are designed to offer a peaceful and relaxing environment. The plush bedding and spacious layout allow guests to unwind and recharge after a long day of exploring the vibrant city of Brussels. Additionally, the hotel's attentive staff ensures that every need is met, further enhancing the overall comfort and satisfaction of guests.
Another aspect that sets Steigenberger Wiltcher's apart is its dedicated and professional staff. With a staff performance rating of 8.6, the hotel's team goes above and beyond to ensure that guests have a memorable and enjoyable stay. From the warm welcome at check-in to the personalized assistance throughout the stay, the staff at Steigenberger Wiltcher's consistently delivers exceptional service. Their attention to detail and willingness to assist with any request create a truly personalized experience for each guest.
Excellent8.6
Facilities
Exceptional9.1
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
Most recent
Pagoda provided excellent price for a deluxe room situated above the main entrance. Huge room, exceptionally clean with easy check 8n. Good central location Would recommend highly
Dear Mrs. Ms. Catherine, Warm greetings from Steigenberger Icon WIltcher's. Thank you very much for your wonderful feedback and for sharing your experience with us. We are delighted to read that you enjoyed the spaciousness and cleanliness of your room, as well as the smooth check-in process. It is also a pleasure to know that our central location made your stay more convenient. Your kind recommendation means a great deal to us, and we truly appreciate your recognition. We look forward to welcoming you back for another five-star stay in the near future. Warm regards, The Steigenberger Icon Wiltcher's Team
Our stay was perfect! The location was great, allowing us to easily walk around the city. The staff was extremely friendly and accommodating. The room was spacious, comfortable and clean, ensuring a good night's sleep. The bathroom was also very clean and well-equipped. The facilities were top-notch, providing everything we needed during our stay. Overall, it was a great value for money and we highly recommend this property to anyone looking for a wonderful stay in the city.
Dear valued Guest, Thank you so much for taking the time to share your experience with us! We are delighted to hear that you had such a fantastic stay at our property. It is wonderful to know that our central location allowed you to explore the city easily and that you found our staff to be friendly and accommodating. We take great pride in providing spacious, comfortable, and clean rooms for our guests, and we are glad to hear that you had a good night's sleep. Our team works hard to maintain high standards of cleanliness and ensure that our facilities meet your needs. Your recommendation means a lot to us, and we look forward to the opportunity to welcome you back for another wonderful stay in the future! Yours sincerely, The Steigenberger Icon Wiltcher’s Team
The cleaning of the room was incomplete for the first 2 night And the last night they even forget to clean and make up the room even I informed them ahead before I went out . So the cleaning need to be improve.
Dear Mrs. Jessica, Warm greetings from Steigenberger Icon Wiltcher's. Thank you very much for sharing your feedback with us. Please accept our sincerest apologies for the shortcomings you experienced with the housekeeping service during your stay. This is certainly not the level of service we strive to deliver, and we regret any inconvenience this may have caused you. Your comments have been shared with our Housekeeping Manager to ensure immediate follow-up and improvement. We are truly grateful for your constructive remarks, as they help us enhance the quality of our services. We hope to have the pleasure of welcoming you back to the Steigenberger Icon Wiltcher’s, allowing us the opportunity to provide you with the flawless experience you rightfully expect. Kind regards, Christophe Dias Guest Relations
Large comfortable room with king size bed, good service from the front desk, friendly and professional staff.
Dear Mr. Mark, Warm greetings from Steigenberger Icon Wiltcher's. Allow us to express our sincere thanks for choosing Steigenberger Wiltcher’s during your recent stay in the heart of Brussels. It was a real pleasure to welcome you to our establishment and we were delighted to learn that you had a pleasant time with us. Our teams were very sensitive to your positive & constructive feedback regarding your experience with us and we thank you warmly. We work with passion every day to offer you the best stays and we are delighted when we succeed! Finally, and above all, we look forward to welcoming you again in the near future, and we remain at your entire disposal should you require any further assistance or information. With best regards, The Steigenberger Icon Wiltcher’s Team
620 meters to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
“Strong smell of smoke and poor cleanliness – a disappointing experience”
Despite specifically requesting a non-smoking room, we were given a room that clearly had been smoked in. We didn’t notice it right away, but the next day we saw a cigarette butt on the windowsill. At first, we thought the smell might go away with ventilation, so we stayed in the room for one night. However, the smell became more and more unbearable. When we asked the cleaning staff, they confirmed that the room smelled strongly of cigarette smoke. Even though this was very clear, we had to wait far too long to be moved to a different room — a delay that should not have happened considering the circumstances. Eventually, we were moved to a room without the smell of smoke, but the issues didn’t end there. The new room was also poorly cleaned. Everything was dusty — even the inside of the cupboards was dusty, and the wine glasses inside were not clean. We were traveling with our child, and this stay turned out to be a very disappointing experience overall. The hotel clearly has serious issues with both room assignment and cleanliness. Unfortunately, we cannot recommend it in its current state.
Dear Merve, Warm greetings from Steigenberger Icon Wiltcher's. Thank you very much for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet your expectations, especially regarding the room assignment and cleanliness. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with the relevant teams to ensure that such issues are addressed and corrected. We understand how important a clean and comfortable environment is—especially when traveling with family—and we regret that we fell short during your visit. Our hotel is proudly 100% non-smoking, in keeping with our commitment to excellence. For the comfort and well-being of all our guests, smoking is strictly prohibited throughout the entire property, including guest rooms and all public areas. We appreciate your honesty, as it helps us improve. We hope to have the opportunity to welcome you back in the future. With best regards, The Steige