![Swimming pool [outdoor], Hotel Phoenix Scottsdale West in Phoenix (AZ)](http://pix10.agoda.net/hotelImages/245/2452522/2452522_18031411240062763189.jpg?ca=6&ce=1&s=1024x768 "Swimming pool [outdoor], Hotel Phoenix Scottsdale West in Phoenix (AZ)")
Hotel Phoenix Scottsdale West
4727 E. Thomas Road, Sky Harbor International Airport, Phoenix (AZ), United States, 85018 - See map
Conveniently situated in the Sky Harbor International Airport part of Phoenix (AZ), this property puts you close to attractions and interesting dining options.
Highlights
Announcements by hotel (2)
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.Facilities
Pets allowed
Car park
Free Wi-Fi in all rooms!
Front desk [24-hour]
BBQ facilities
Contactless check-in/out
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![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/245/2452522/2452522_18031411240062763189.jpg?ca=6&ce=1&s=98x98&ar=1x1)
Acceptable”
Re
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Above average”
Staff was very rude and unprofessional. It took 3hrs to get fresh towels and that was after calling the front desk 3 times
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Horrible customer service! ”
I was told by an employee that if I booked the room It would be available immediately. When I confirmed my booking she then told me there were no clean rooms and I would have to wait until the cleaning staff arrived. I asked to speak to her manager as I could not cancel my booking and if I had known I would have found an accommodation elsewhere. She was on the phone with her and when I asked to speak with her over the phone the receptionist relayed the message. The manager refused to speak to me and said I would have to wait until she came on duty which was 2 hours later. When I arrived to speak with her she was very rude and instead of handling the situation with a solution she continued to blame the third party booking company which had nothing to do with the false info from the previous employee.
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Gross”
Just gross. Dirty feet marks all over the walls. Bed sheets had obvious stains, carpet was so dirty that I made the mistake of walking across it barefoot and my feet turned black. Cigarette butts everywhere. I wish I was able to upload photos to this review. Not worth the savings.
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