Sugar Beach House
Sugar Beach House
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10.0
Exceptional

"The room was clean and the Staffel really friendly."

Karl H.

|

September 22, 2017

Standard - Aerial view Sugar Beach House
Standard - Aerial view
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Lobby Sugar Beach House
Lobby
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Interior view Sugar Beach House
Interior view
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Interior view Sugar Beach House
Interior view
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See map Sugar Beach House
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Excellent
Location
8.1
See all 40 photos Sugar Beach House
See all 40 photos
Removed from saved list
Value for money7.6
Distance to city center5 km
Location rating8.1
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Garden

  • Fishing

Room choices
8.0
Very good
Room comfort & quality
Standard
Standard
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 1 single bed and 1 double b...
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Superior
Superior
...
  • Room size: 35 m²/377 ft²
  • Garden view
  • 1 queen bed and 1 bunk bed
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Deluxe
Deluxe
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 1 single bed and 1 queen be...
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What people love about the property

  • 9.6
    Exceptional

    "Really lovely place."

    Ceciel

    |

    July 27, 2016

  • 8.8
    Excellent

    "Plenty of other resorts nearby to eat in."

    Dawn

    |

    March 18, 2016

  • 8.3
    Excellent

    "It was a great stay."

    Pui J.

    |

    January 21, 2016

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More about Sugar Beach House

More about Sugar Beach House

8.4
Excellent

"They''re all great and friendly and helpful!"

Khristopher

|

April 27, 2017

An overview

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What they offer

9.6
Exceptional

"Affordable and nice place to relax"

JUCEVELLE

|

May 10, 2017

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (41)Booking.com Reviews (63)
7.7
/
10
Cleanliness8.0
Facilities6.8
Location8.1
Room comfort and quality8.0
Service8.0
Value for money7.6
Provided by verified guests of Agoda
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All guests (41)
All room types
Showing 35 verified guest comments
12
9.6
Exceptional
Mike from United States
Solo traveler
Standard
Stayed 3 nights in November 2018
Highly recommended ”
First of all, Sugar Beach is one of the most beautiful places I've ever seen. Soft sand and a gradual incline so you can walk out far into the water. Not busy at all, but with plenty of small restaurants serving great food right to the beach chairs. The rooms are simple but have everything you need, including AC and a small deck to sit out on. It's just steps from the beach and next door to several restaurants. When going, it's best to make arrangements with management to pick you up in a boat at the Sipalay waterfront. There is a cheaper way to go between Sugar Beach and the city but it's no good when you have luggage. One tip for Sugar Beach in general is to bring small notes of 500 pesos and less. The 1000 peso notes that bank machines give out are not always accepted around here and you'll end up opening tabs and trying to spend more than you meant to. I can recommend Sugar Beach House without hesitation. Go!
Reviewed November 28, 2018
4.8
Marko from Croatia
Couple
Standard
Stayed 1 night in November 2018
Unfriendly place ”
Simply, nothing isnt as at pic from site, staff is horible....
Reviewed November 08, 2018
6.0
Sven from Philippines
Couple
Standard
Stayed 2 nights in July 2018
Sugar Beach House could be good if they improve service”
Negative: - At this time of year (for 3 months around) the beach is super awful due to dirt (plant and garbage) from the sea with high waves. No place where you want spend your vaccation. - Be prepared with own snacks etc., because no vendors or stores there. Only the restaurants in the small resorts there (around 14 on the beach). -Online booking is garbage. They don't communicate with the online booking systems and you get false availability of rooms. - The price for the room is fine, but if it is low season with this kind of ugly beach (for 3 months/year) they should lower the price to half. - Service: good as none, except you search the staff and ask. No one asked us if everything is ok or if we need something. We felt like ghosts there. - Rooms: at all they look nice, but even low season with less guests they should clean the room. Our room had a dust film over the furniture, under the bedsheets on the matress tons of sand. Thats really bad, because we were expected.
Reviewed July 31, 2018
2.4
Izza from Philippines
Family with young children
Standard
Stayed 1 night in April 2018
Worst. Rude owners.”
It started when I booked 3 rooms and paid it thru credit card, but the owner of the beach house called me the night before that there will be only 2 rooms available. We agreed that he will only give us 2 rooms but he will refund the 1 room. I paid 1,379php for the room so he will refund me that amount. Everything was settled. When we arrived there past 12 noon, two of us stayed in one room and three of us stayed in the other room, while our other companions stayed in a different beach house, beside Sugar Beach House. Next day came, my other companions went island hopping at 8:30am for 3 hours suggested by their management, while I stayed behind cause I wasn't feeling well. They will supposed to be back at 11:30am. When I went out of the room to eat (past 10am) one of the people who manages the beach house told me that we should check out because they have incoming guests waiting and that the checkout time is 10:30am. (This is the first time that I heard of a place that the checkout time is 10:30am. And why would they allow or suggest to my companions to have a boating trip when they know very well that their check out time is 10:30am, knowing that it will last for 3 hours? And they also didn't inform us during check in.) I called my mom to inform her that, so they came back immediately. When we checked out, the owner only wants to refund 650php. We agreed that he will refund 1,379php for the room that wasn't given to us. So my mom and her friend argued with them. The owner's wife even told my mom's friend "mga ignorante kamo" after she asked why was the check out time 10:30am. (Why would you call your guests ignorant? Instead of apologizing for the trouble you have caused, you go on your way and disrespect us more?) To not complicate things further, the people who manage the beach house, gave us 1,300php so that we can leave. We already filed a blotter report and we will report this to the Tourism office of Sipalay City and to the Securities and Exchange Comissions.
Reviewed May 01, 2018
2.4
Izza from Philippines
Family with young children
Superior
Stayed 1 night in April 2018
Very bad experience, I will not be staying here again.”
It started when I booked 3 rooms and paid it thru credit card, but the owner of the beach house called me the night before that there will be only 2 rooms available. We agreed that he will only give us 2 rooms but he will refund the 1 room. I paid 1,379php for the room so he will refund me that amount. Everything was settled. When we arrived there past 12 noon, two of us stayed in one room and three of us stayed in the other room, while our other companions stayed in a different beach house, beside Sugar Beach House. Next day came, my other companions went island hopping at 8:30am for 3 hours suggested by their management, while I stayed behind cause I wasn't feeling well. They will supposed to be back at 11:30am. When I went out of the room to eat (past 10am) one of the people who manages the beach house told me that we should check out because they have incoming guests waiting and that the checkout time is 10:30am. (This is the first time that I heard of a place that the checkout time is 10:30am. And why would they allow or suggest to my companions to have a boating trip when they know very well that their check out time is 10:30am, knowing that it will last for 3 hours? And they also didn't inform us during check in.) I called my mom to inform her that, so they came back immediately. When we checked out, the owner only wants to refund 650php. We agreed that he will refund 1,379php for the room that wasn't given to us. So my mom and her friend argued with them. The owner's wife even told my mom's friend "mga ignorante kamo" after she asked why was the check out time 10:30am. (Why would you call your guests ignorant? Instead of apologizing for the trouble you have caused, you go on your way and disrespect us more?) To not complicate things further, the people who manag the beach house, gave us 1,300php so that we can leave. We already filed a blotter report and we will report this to the Tourism office of Sipalay City and to the Securities and Exchange Comissions.
Reviewed May 01, 2018
2.0
Jezreel from Philippines
Group
Standard
Stayed 1 night in February 2018
Used to be a gem. Not anymore.”
This used to be our favorite resort, we have stayed here 3 times- you may revisit all my reviews here. The caretaker before was Nanay Sonia, she was very nice and very accommodating, but now? the owner -her daughter was less welcoming. She sounds like she discouraged us to stay there anymore and offered to cancel but guess what, she left this resevation active and refunded us. We had our reservation for the 1st night in another website where we used our point. Well, she did not honor it! She was not onsite and this reservation was never used. We strongly recommend avoiding this place. A lot of cheaper alternative that is way better than this property!
Reviewed March 08, 2018
6.4
Good
George from United Kingdom
Couple
Standard
Stayed 2 nights in February 2018
Good”
The discounted room was ok, but the restaurant is way overpriced.
Reviewed February 22, 2018
8.8
Excellent
Henry from Philippines
Couple
Standard
Stayed 1 night in December 2017
Homey but TV and Internet does not work”
We love Sipalay. The resort is homey and staff are really..really helpful. We even asked them to look for a native chicken for dinner. But you TV and Internet does not work. We were told that there are some problems with the prepaid system.
Reviewed January 03, 2018
6.0
Philip from United Kingdom
Family with young children
Standard
Stayed 2 nights in December 2017
Average”
I’ve stayed here before and enjoyed it but on this occasion the standards are slipping. There is also no longer the use of kitchen facilities which is critical once you understand the isolation of Sugar Beach and have children. I’ll be looking elsewhere in future but Sugar beach is very good
Reviewed January 01, 2018
9.2
Exceptional
Jayson from Singapore
Family with young children
Standard
Stayed 2 nights in September 2017
Nice and relaxing stay”
It was a great experience staying in sugar beach house. The place is so relaxing and quiet. Marko and Vanessa were excellent host and also nanay. They are very hospitable and immediately attend to our needs. They assisted us on our trip to the place and communication was very easy. The place is as advertised and good value for money. The food was excellent and affordable. The beach is best for swimming plus the rocks and scenery and sunset. I would recommend this if you want to relax and unwind from too much city noise. Just be ready for a long exciting journey. Thank you for a nice relaxing stay.
Reviewed October 10, 2017
10.0
Exceptional
Karl from Germany
Couple
Standard
Stayed 1 night in September 2017
Very nice location and quite place”
The room was clean and the Staffel really friendly. We Where even allowed to use the Kirchen. Drinking water was provided. We will come again.
Reviewed September 22, 2017
10.0
Exceptional
Jezreel from Philippines
Group
Standard
Stayed 2 nights in August 2017
Extended our stay because of the hospitality”
We had a great 2 night stay but we simply cant leave yet so we decided tpo stay for another night! Definitely your home away from home! Will be back and probably stay for a week!
Reviewed August 25, 2017
10.0
Exceptional
Jezreel from Philippines
Group
Standard
Stayed 1 night in August 2017
Home away from home!”
Best place to stay while in sugar beach. All of our questions were answered prior to check in. Vanessa assisted us in all travel arrangements to sugar beach. Nanay Sonia was very helpful, granted our requests and not to mention she cook food deliciously! Because of this we decided to stay for another night!
Reviewed August 25, 2017
9.6
Exceptional
JUCEVELLE from Philippines
Couple
Standard
Stayed 2 nights in January 2017
Very memorable experience”
The place were so great .. Affordable and nice place to relax
Reviewed May 10, 2017
8.4
Excellent
Khristopher from Philippines
Group
Standard
Stayed 2 nights in April 2017
Excellent Place!”
I love the place, the location, the staff. The folks looking after this place are a family and one errand lady. They're all great and friendly and helpful! You can cook at their kitchen you just have to ask. Very near the sandy sugar beach. Very relaxing stay. I just loved it! I will still stay here if I come back in the future.
Reviewed April 27, 2017
2.4
marc from Philippines
Family with young children
Superior
Stayed 3 nights in April 2017
Acceptable”
to expensive for the value of money...............no breakfast possibility....no possibility to eat somethings............the resort near was more cheaper with better possibilities .........I become a mail from sugar beach resort with to pay the transfer from Sipalay to the resort 350P......but I must pay 400.............very desapointed.............for 3 night I pay to Agoda 5346P.......the room is only 1350P a night !!!!!!!!!!!! so its 4200P for 3 Nights I can understand that Agoda become a comission but not so much for the value quality of money...............sorry no more Agoda and I will put it in Facebook to inform all my friends .............before Agoda propose this resort Agoda must look at first how is this resort.................never more with Agoda................no good service no good informations............and disapointing internet..................only the room was clean......but they dont make the bed and clean on day ............so service very bad ...............
Reviewed April 17, 2017
8.4
Excellent
Marketa from Czech Republic
Couple
Standard
Stayed 1 night in February 2017
Czech Republic women ”
No beds on the beach...
Reviewed March 02, 2017
Now we have sun-beds on the beach and also a coffee shop area with fresh juices. Thanks for your review.
Responded September 18, 2017
Sugar Beach House
9.6
Exceptional
Jezreel from Philippines
Group
Standard
Stayed 1 night in December 2016
Value for Money. Accommodating staff and Location.”
It was a pleasant stay for our group. Too bad we only stayed for a night. We all just needed to take a quick break from the city life, in which we achieved! The owner is very accommodating and very friendly and very informative. We'll definitely be going back and stay for a bit longer!
Reviewed December 06, 2016
10.0
Exceptional
Stephen from United Kingdom
Family with young children
Standard
Stayed 2 nights in November 2016
Recommended Beach Location”
If you want self-catering and a great beach location then look no further. This is a small place consisting of three rooms, two standard and one superior, a dining area and kitchen to do your cooking. The kitchen comes fully equipped and there is also a large refrigerator. But be warned there is no restaurant although we went into Sipalay via motor tricycle and banca to the market to buy some extra food to cook. You can eat in restaurants in nearby resorts on Sugar Beach if you don't want to cook or if you have the budget to do so. Sugar Beach House is set in a beautiful tropical garden with seating and a swing hammock and the whole garden and complex is lovingly cared for by Sonja and her husband who are the owner's parents.They are helpful friendly people and only too willing to make you feel at "home." From the accommodation it is about 80 meters to the beach and Sugar Beach is my favorite in Negros Island. The whole beach is a light-brown fine sand and mostly clean. The waters are clear and safe for swimming. There are walks to the caves and rock pools but little else to do except relax and enjoy the ocean. If you want tranquility in restful surroundings it is just the ticket. If you want noise, hordes of people etc then go to Boracay! The rooms are clean and spacious with AC that works and a fan in the room. The shower room is large and a luxury as it dispenses heated water!! My family loved it here and we will go back as soon as possible. One final thought, if you are prone to mosquito bites take some DEET with you.
Reviewed November 21, 2016
9.2
Exceptional
Ceciel from Netherlands
Solo traveler
Standard
Stayed 1 night in July 2016
Very good place to stay”
Quiet place, close to the beach. Clean and comfortabel. Very kindly people. Amazing
Reviewed August 01, 2016
12
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