Sugar Palm Grand Hillside Hotel

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Excellent
From 4245 reviewsSee what guests said
8.3
Sugar Palm Grand Hillside Hotel
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8.3 Excellent location
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8.3Location
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  • Airport transfer

  • 190 meters to the beach

  • Heart of the City

  • Free Wi-Fi in all rooms

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Room choices
Grand Jacuzzi Deluxe
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  • Pool view
  • 45 m²/484 ft²
  • 2 single beds or 1 double b...
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Grand Pool Access
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  • Pool view
  • 45 m²/484 ft²
  • 1 queen bed
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Grand Deluxe
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  • Pool view
  • 45 m²/484 ft²
  • 2 single beds or 1 double b...
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Double Grand
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    Double Or Twin Deluxe
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      Single Grand
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        Double Deluxe
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          Twin Deluxe
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            Double Single Use Deluxe
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              Single Deluxe
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                What to eat nearby

                Asian cuisine
                Shakers
                4.0 kmAsian, Bar, Barbecue
                Talay food1
                4.1 kmAsian, European, Thai
                Smiles Cafe
                5.1 kmAsian, Thai
                European cuisine
                Akvavit sill & nubbe
                6.3 kmEuropean, International, Scandinavian
                Rustic - Eatery & Bar
                8.0 kmEuropean, Italian, Mediterranean

                What they offer

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                Verified guest reviews

                Agoda Reviews (4245)Booking.com Reviews (418)
                8.3
                Excellent
                Filter by guest type:
                Cleanliness8.5
                Facilities8.0
                Location8.3
                Room comfort and quality8.3
                Service8.4
                Value for money8.6
                Food and dining7.4
                Provided by verified guests of Agoda
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                Room type
                Grand Deluxe
                Grand Jacuzzi Deluxe
                Grand Pool Access
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                Showing 4145 verified guest comments
                12345
                6.0
                wendy from Australia
                Couple
                Grand Deluxe
                Stayed 4 nights in January 2018
                Disappointing
                First the good points - room very attractive with comfy bed and nice linen & pillow. Good size balcony. Location is handy. Bad points: Up a very steep hill so not suitable for people with mobility issues. Bathroom not being cleaned properly and was quite dirty. We began on level 10, great view but that was all. To get to the pool, we had to walk approx. 75m down a hall, get in the lift go to level 4, walk another 75 metres, get in another lift to ground floor. Then...walk up 5 SETS of stairs to get to the pool. A tiny area beside the pool as only 2 day beds, no chairs, no shade of any sort, nowhere to sit if the daybeds are taken!! We asked to move to be close to the pool - even though it was just a few metres away we still had to - walk quite a distance to the lift, go down to ground floor, then walk the 5 sets of stairs to the pool! Very badly designed!! Management was great. Breakfast ok.
                Reviewed February 11, 2018
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                7.6
                David from Switzerland
                Solo traveler
                Grand Deluxe
                Stayed 2 nights in January 2018
                Very Nice Rooms - Nice Bar
                Nice Design in Rooms - but Little Things should be renovated
                Reviewed January 23, 2018
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                8.8
                Narasimha from Australia
                Couple
                Grand Jacuzzi Deluxe
                Stayed 5 nights in December 2017
                Excellent
                This was our first trip to Thailand and after searching a lot had to pic Sugar Palm Grand Hillside hotel. Well after we stayed there felt it was the right decision. The hotel is very close to the beautiful Kata beach and the main street has lot of restaurants , money exchange , tourist agents and what not. however, once you are inside the resort it feels like you are in a different world . Very calm and beautiful . The infinity pools are a treat to the eyes and to relax. The room was tidy and clean bathrooms with very good shower. Room service everyday . We cannot complain any thing about this hotel. ( we did not try the hotel food ) .
                Reviewed January 08, 2018
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                7.6
                Bennie from South Africa
                Couple
                Grand Pool Access
                Stayed 3 nights in December 2017
                Very good
                We stayed at this hotel 2 years ago (had a great experience) so came back. Rooms are very nice especially the pool access ones. It was sad to see that the facilities degraded a lot. I cut my foot open in the pool where the tiles fell out. The grass is starting to fall out at patches. The breakfast was very small and basic. Sadly don’t think i’ll return
                Reviewed December 25, 2017
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                6.4
                Lize from South Africa
                Group
                Grand Deluxe
                Stayed 3 nights in December 2017
                Good value for money
                Rooms are nice, location is nice, breakfast is very average and the staff is helpful, but struggled with english. Overall it’s a pretty nice hotel with nice facilities
                Reviewed December 25, 2017
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                10.0
                William from South Africa
                Couple
                Grand Deluxe
                Stayed 10 nights in November 2017
                Prepare to walk a lot
                Overall, great hotel with friendly staff. Hotel is built up a hill so prepare to walk a lot as elevators cannot reach everywhere. However, if you're visiting Thailand, you'll be walking a lot anyway. If staying at this hotel, I would strongly recommend taking a room with pool access. It is a very far walk from the other rooms to get to the "shared" pool. If I had to complain about anything, I would say that the room service (ordering food from the room) is a bit silly as they're only open for 2 hours a day (between 12:00 and 14:00). Would have been nice to use room service one or two of the evenings.
                Reviewed November 30, 2017
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                8.8
                Arani from Canada
                Couple
                Grand Pool Access
                Stayed 3 nights in November 2017
                Great location & great facilities!
                We definitely enjoyed our 3 day stay at Sugar Palm Grand Hillside! The facilities are great and our room with a private pool was beyond gorgeous! The private pool access from our room definitely made our stay better - would recommend booking it if its available! The room is great, we did run into some hygiene issues: the room had a funky smell and our pillows smelled really bad, but once the issue was addressed the hotel staff replaced the pillows immediately. We wanted to extend our stay and add an additional stay as we had a late night flight the next day, and it wasnt until the last day that someone was able to actually help us, but other than that the staff are super friendly and helpful. The location is great! We were very close to many restaurants, lots of shops and the beach was only 5 minutes away!
                Reviewed November 28, 2017
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                2.4
                Patama from United Kingdom
                Couple
                Grand Jacuzzi Deluxe
                Stayed 3 nights in November 2017
                Not cleaning enough for me
                Need decorating
                Reviewed November 16, 2017
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                7.6
                judith from Australia
                Couple
                Grand Jacuzzi Deluxe
                Stayed 7 nights in October 2017
                7 night stay october
                Excellent!l hotel. Transfer in van good. No room service Sunday. Pool great but could do with some maintenance. Seaview room huge with fantastic Bayview Over Kata. Beds hard but room very quiet. 7 days in Kata maybe too long. Breakfast good. Would recommend short stay.
                Reviewed October 20, 2017
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                6.8
                Jerlyn from Singapore
                Group
                Grand Pool Access
                Stayed 2 nights in October 2017
                Overall enjoyed my stay
                Love the view from the hotel room and had a pleasant stay. The only disappointment is that the WIFI is always not working.
                Reviewed October 20, 2017
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                12345
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