Sugar Palm Grand Hillside Hotel
Sugar Palm Grand Hillside Hotel
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Grand Deluxe Sugar Palm Grand Hillside Hotel
Grand Deluxe
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Location
Excellent
8.3
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Sugar Palm Grand Hillside Hotel

Stay in the heart of Phuket
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Excellent
From 4277 reviewsSee what guests said
8.3
  • Airport transfer

  • 190 meters to the beach

  • Heart of the city

  • Free Wi-Fi in all rooms

Room choices
8.3
Excellent
Room comfort & quality
Grand Jacuzzi Deluxe
Grand Jacuzzi Deluxe
...
  • Pool view
  • 45 m²/484 ft²
  • 2 single beds or 1 double b...
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Grand Pool Access
Grand Pool Access
...
  • Pool view
  • 45 m²/484 ft²
  • 1 queen bed
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Grand Deluxe
Grand Deluxe
...
  • Pool view
  • 45 m²/484 ft²
  • 2 single beds or 1 double b...
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Double Grand
Double Grand
...
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    Double Or Twin Deluxe
    Double Or Twin Deluxe
    ...
    • Bathtub
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    Single Grand
    Single Grand
    ...
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      Double Deluxe
      Double Deluxe
      ...
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        Twin Deluxe
        Twin Deluxe
        ...
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          Double Single Use Deluxe
          Double Single Use Deluxe
          ...
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            Single Deluxe
            Single Deluxe
            ...
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              More about Sugar Palm Grand Hillside Hotel

              More about Sugar Palm Grand Hillside Hotel

              An overview

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What to eat nearby

              Asian cuisine
              Asian cuisine
              Shakers
              4.0 kmAsian, Bar, Barbecue
              Talay food1
              4.1 kmAsian, European, Thai
              Smiles Cafe
              5.1 kmAsian, Thai
              European cuisine
              European cuisine
              Akvavit sill & nubbe
              6.3 kmEuropean, International, Scandinavian
              Rustic - Eatery & Bar
              8.0 kmEuropean, Italian, Mediterranean

              What they offer

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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Guest policies

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              Some helpful facts

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              Real reviews from real guests

              Agoda Reviews (4277)Booking.com Reviews (227)
              8.3
              Excellent
              Read reviews from:
              Cleanliness8.5
              Facilities8.0
              Location8.3
              Room comfort and quality8.3
              Service8.4
              Value for money8.6
              Provided by verified guests of Agoda
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              Room type
              Grand Deluxe
              Grand Jacuzzi Deluxe
              Grand Pool Access
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              Showing 4162 verified guest comments
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              8.4
              Rahel from Switzerland
              Couple
              Double Grand
              Stayed 3 nights in March 2018
              Very good hotel”
              The rooms with pool access are great
              Reviewed March 28, 2018
              8.4
              Georgey from India
              Family with young children
              Double Or Twin Deluxe
              Stayed 3 nights in March 2018
              Sits on a hill close to the beautiful Kata beach.. rhe higher floors especially give a super view”
              Overall good property, the rooms on higher floors- 6 and above have great views. The breakfast buffet is nice.. and the property has very friendly staff.. We had a good time there..
              Reviewed March 24, 2018
              3.6
              Jonathan from China
              Couple
              Grand Deluxe
              Stayed 14 nights in February 2018
              Dirty mismanaged hotel”
              It's dirty and the management is terrible.
              Reviewed February 28, 2018
              9.2
              Xiao from China
              Couple
              Grand Pool Access
              Stayed 3 nights in February 2018
              Exceptional”
              A little old however the location is just perfect, close to beach. And the swimming pool is also good
              Reviewed February 22, 2018
              6.0
              wendy from Australia
              Couple
              Grand Deluxe
              Stayed 4 nights in January 2018
              Disappointing”
              First the good points - room very attractive with comfy bed and nice linen & pillow. Good size balcony. Location is handy. Bad points: Up a very steep hill so not suitable for people with mobility issues. Bathroom not being cleaned properly and was quite dirty. We began on level 10, great view but that was all. To get to the pool, we had to walk approx. 75m down a hall, get in the lift go to level 4, walk another 75 metres, get in another lift to ground floor. Then...walk up 5 SETS of stairs to get to the pool. A tiny area beside the pool as only 2 day beds, no chairs, no shade of any sort, nowhere to sit if the daybeds are taken!! We asked to move to be close to the pool - even though it was just a few metres away we still had to - walk quite a distance to the lift, go down to ground floor, then walk the 5 sets of stairs to the pool! Very badly designed!! Management was great. Breakfast ok.
              Reviewed February 11, 2018
              7.6
              David from Switzerland
              Solo traveler
              Grand Deluxe
              Stayed 2 nights in January 2018
              Very Nice Rooms - Nice Bar ”
              Nice Design in Rooms - but Little Things should be renovated
              Reviewed January 23, 2018
              8.8
              Narasimha from Australia
              Couple
              Grand Jacuzzi Deluxe
              Stayed 5 nights in December 2017
              Excellent”
              This was our first trip to Thailand and after searching a lot had to pic Sugar Palm Grand Hillside hotel. Well after we stayed there felt it was the right decision. The hotel is very close to the beautiful Kata beach and the main street has lot of restaurants , money exchange , tourist agents and what not. however, once you are inside the resort it feels like you are in a different world . Very calm and beautiful . The infinity pools are a treat to the eyes and to relax. The room was tidy and clean bathrooms with very good shower. Room service everyday . We cannot complain any thing about this hotel. ( we did not try the hotel food ) .
              Reviewed January 08, 2018
              7.6
              Bennie from South Africa
              Couple
              Grand Pool Access
              Stayed 3 nights in December 2017
              Very good”
              We stayed at this hotel 2 years ago (had a great experience) so came back. Rooms are very nice especially the pool access ones. It was sad to see that the facilities degraded a lot. I cut my foot open in the pool where the tiles fell out. The grass is starting to fall out at patches. The breakfast was very small and basic. Sadly don’t think i’ll return
              Reviewed December 25, 2017
              6.4
              Lize from South Africa
              Group
              Grand Deluxe
              Stayed 3 nights in December 2017
              Good value for money”
              Rooms are nice, location is nice, breakfast is very average and the staff is helpful, but struggled with english. Overall it’s a pretty nice hotel with nice facilities
              Reviewed December 25, 2017
              10.0
              William from South Africa
              Couple
              Grand Deluxe
              Stayed 10 nights in November 2017
              Prepare to walk a lot”
              Overall, great hotel with friendly staff. Hotel is built up a hill so prepare to walk a lot as elevators cannot reach everywhere. However, if you're visiting Thailand, you'll be walking a lot anyway. If staying at this hotel, I would strongly recommend taking a room with pool access. It is a very far walk from the other rooms to get to the "shared" pool. If I had to complain about anything, I would say that the room service (ordering food from the room) is a bit silly as they're only open for 2 hours a day (between 12:00 and 14:00). Would have been nice to use room service one or two of the evenings.
              Reviewed November 30, 2017
              8.8
              Arani from Canada
              Couple
              Grand Pool Access
              Stayed 3 nights in November 2017
              Great location & great facilities!”
              We definitely enjoyed our 3 day stay at Sugar Palm Grand Hillside! The facilities are great and our room with a private pool was beyond gorgeous! The private pool access from our room definitely made our stay better - would recommend booking it if its available! The room is great, we did run into some hygiene issues: the room had a funky smell and our pillows smelled really bad, but once the issue was addressed the hotel staff replaced the pillows immediately. We wanted to extend our stay and add an additional stay as we had a late night flight the next day, and it wasnt until the last day that someone was able to actually help us, but other than that the staff are super friendly and helpful. The location is great! We were very close to many restaurants, lots of shops and the beach was only 5 minutes away!
              Reviewed November 28, 2017
              2.4
              Patama from United Kingdom
              Couple
              Grand Jacuzzi Deluxe
              Stayed 3 nights in November 2017
              Not cleaning enough for me ”
              Need decorating
              Reviewed November 16, 2017
              7.6
              judith from Australia
              Couple
              Grand Jacuzzi Deluxe
              Stayed 7 nights in October 2017
              7 night stay october”
              Excellent!l hotel. Transfer in van good. No room service Sunday. Pool great but could do with some maintenance. Seaview room huge with fantastic Bayview Over Kata. Beds hard but room very quiet. 7 days in Kata maybe too long. Breakfast good. Would recommend short stay.
              Reviewed October 20, 2017
              6.8
              Jerlyn from Singapore
              Group
              Grand Pool Access
              Stayed 2 nights in October 2017
              Overall enjoyed my stay”
              Love the view from the hotel room and had a pleasant stay. The only disappointment is that the WIFI is always not working.
              Reviewed October 20, 2017
              10.0
              yingxin from China
              Couple
              Grand Jacuzzi Deluxe
              Stayed 1 night in April 2015
              Exceptional”
              the pool were sososososo nice and i hope i will come back again
              Reviewed September 30, 2017
              10.0
              Eric from Malaysia
              Couple
              Grand Jacuzzi Deluxe
              Stayed 2 nights in July 2017
              Nice View, Comfortable”
              Clean, Comfortable, Just few minutes to the beach. Rather stay here for relax than in patong.
              Reviewed September 12, 2017
              9.2
              Pavel from Russia
              Solo traveler
              Grand Deluxe
              Stayed 5 nights in August 2017
              Very convenient location, just 5 min walk to the beach. Amazing view from the room! ”
              It was my second stay in this hotel. Overall great experience again. You don't need to rent a motorbike to reach the beach and good restaurants. Everything in a walking distance. My room has a spectacular sea view! Staff is very helpful! Will stay here again.
              Reviewed August 28, 2017
              6.8
              jeanali from Singapore
              Couple
              Grand Jacuzzi Deluxe
              Stayed 2 nights in August 2017
              Scooter available for rent on site ”
              Our room was one with a private jacuzzi. We rented a bike for the three days in Phuket. It's definitely the recommended way to get around in Phuket! We did not have breakfast included so no comments about the morning buffet.
              Reviewed August 28, 2017
              5.6
              Wenchang from Singapore
              Couple
              Grand Deluxe
              Stayed 3 nights in August 2017
              Above average”
              Not bad, but quite below the standard of a four-star hotel. The hotel was fully occupied by Chinese tourists and the room is not very clean. The hotel is located on a hill where few taxi drivers want to go up. Since the hotel does not provide any free shuttle service, we could only walk along the steep hill even when we were super tired. As for the food, there are limited options for breakfast buffet.
              Reviewed August 17, 2017
              8.0
              Nurul from Malaysia
              Couple
              Grand Jacuzzi Deluxe
              Stayed 1 night in August 2017
              Overall is very good ”
              The women reception is being rude when I'm asking how may I know if the mini bus is ours . Overall the room is very good as in the picture. The room got one smell I don't know what smell is that but it is ok for me.
              Reviewed August 14, 2017
              12345
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