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About this property

Description

A great family hotel that is nicely located on the beautiful Kata Beach, Sugar Palm Grand Hillside Hotel is well known for its white sands, clear water, and large limestone formations. The hotels 108 well-appointed rooms include great views, modern furniture, and tons of space to rest, work, or sleep. Swim a few laps in the hotels outdoor swimming pool or head straight out to the beautiful beaches of the Andaman Sea. For a nice relaxing day at the hotel, pamper yourself with great spa treatments, massages, and a soothing stay in the sauna or steam room. Back in the room, guests can enjoy room service, safety deposit boxes, and free Wi-Fi. A fitness center and meeting facilities are also available for guests use. For an enjoyable dining experience, take to the Mali Seafood Restaurant - well-known for its delicious seafood dishes and impeccable service. Modern luxuries merge with Thai culture and design to create an extraordinary hotel stay at the Sugar Palm Grand Hillside Hotel.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Taxi service

Things to do, ways to relax

  • Fitness center
  • Massage(s)
  • Sauna
  • Spa
  • Swimming pool [outdoor]
  • Tours

Dining, drinking, and snacking

  • Bar
  • Poolside bar
  • Restaurant(s)
  • Room service

Services and conveniences

  • Concierge
  • Daily housekeeping
  • Laundry service
  • Newspapers
  • Safety deposit boxes
  • Smoking area

For the kids

  • Swimming pool [kids]

Access

  • Elevator
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Languages spoken

  • English
  • Chinese (Mandarin)
  • Filipino
  • Japanese
  • Russian
  • Thai
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Policies

Please note that there is an additional charge for third person including children who stays without using extra bed. Please contact the hotel for more information.

Child and extra bed policy
Infant 0-3 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 4-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 530 THB
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 30.00 Km
Distance to Airport: 50.00 Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 9
Number of Restaurants: 1
Number of Rooms : 106
Time to Airport (Minutes): 50
Year Hotel Built: 2009
Year Hotel Last Renovated: 2013
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Recent customer comments

Filter by traveler type
Excellent



based on 4053 reviews
  • Cleanliness 8.5
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for money 8.6
  • Food/Dining 7.4
Sort by

Nutthasinee from Thailand
Groups
Grand Deluxe
Stayed 2 nights in June 2012
Nice view
Room with nice view
Reviewed September 25, 2016

Huey from Malaysia
Families with young children
Grand Jacuzzi Deluxe
Stayed one night in September 2016
Nice hotel
Nice hotel , spacious room , clean , nice view ! We like the Jaccuzi so much ! The bed in the room too high , my baby falling from the bed , luckily no hurt ~ Overall good !!
Reviewed September 20, 2016

Stella from Singapore
Groups
Grand Pool Access
Stayed 3 nights in September 2016
Value for money
Probably it's the low peak season so price is quite reasonable. We paid s$700 plus for 3 rooms for 3 nights with breakfast and hotel arranged all 3 rooms to be next to each other so that we can have our own pool. Changed bed dings is dirty so a little disappointing and Apple TV and tv channels were not functioning well too. Wifi signals in rooms not great either but breakfast is good with quite a good variety of selections.
Reviewed September 16, 2016

Blair from New Zealand
Couples
Grand Deluxe
Stayed 12 nights in August 2016
We keep comg back
We have come back here for the fourth time and we usually stay for 1-2 weeks. So we obviously like this hotel. The rooms are very large, with nice bathrooms and balconies. The lobby is stylish and the breakfast room airy and interesting. It is a short walk to the beach, although it requires a brief uphill stint on return. The view of Kata Bay and the island more than compensates. There are many restaurants and coffee places nearby. The staff are to be commended. The Front Desk has people who speak excellent English and the General Manager (Michael) is improving this hotel through training of young agreeable and courteous staff, and by offering incentives to repeat guests. As examples, we were taken for an excellent dinner at Palm Square, and a courtesy car was provided for our trip back to the airport. We will be back!
Reviewed September 13, 2016

soyeon from South Korea
Solo travelers
Grand Pool Access
Stayed 5 nights in September 2016
good hotel
but swimming pool very dirty... :(
Reviewed September 08, 2016

Henno from South Africa
Families with young children
Grand Jacuzzi Deluxe
Stayed 3 nights in August 2016
Must stay in the jacuzzi room
We had an awesome time at this hotel. Rooms were spacious and clean. Sitting in the jacuzzi from afternoon to nighttime was a highlight. Highly recommended. Very close to the beach too. Our kids 10, 8 and 4 had no complaints walking to the beach and back so no need to worry about that
Reviewed August 28, 2016

Lui from Malaysia
Couples
Grand Pool Access
Stayed 2 nights in August 2016
Nice stay and location, but worst, not friendly, black face Receptionist ever!
First impression of the hotel is WOW.. Nice looking and enjoy the pool view and environment. However, the worst part was the Receptionist being not friendly, not even bother to look at you or welcome you when you look / talk with them! There's a local girl and a white girl . Both of them don't look friendly at all as you won't see their smile at all! Otherwise, room and facilities was great. However, I won't back to this hotel again as I do think a guest deserve an unfriendly staff for a enjoy and relax trip.
Reviewed August 26, 2016

Jerry from Israel
Families with older children
Grand Deluxe
Stayed one night in August 2016
Big clean rooms but nothing else
Pros: big, clean rooms, close to beach Cons: totally bland hotel, disinterested staff, facilities unavailable, poorly designed hotel While comfortable and good value, especially in off-season, totally forgettable stay
Reviewed August 19, 2016

Zane from United Arab Emirates
Families with young children
Grand Pool Access
Stayed 6 nights in August 2016
Good location
Nice Hotel but needs general maintenance and a tidy up to bring it back up to its former standard. No hot water was an issue meaning room changes. The cleanliness of the rooms was also not the best. The location is good and the breakfast is also good.
Reviewed August 15, 2016

Hsien from Singapore
Groups
Grand Deluxe
Stayed 4 nights in August 2016
Bad Experience
Arrived and was told room all full and need to transfer to another hotel that is out of no where. Staff said no choice but I already booked and paid. After insisted to see hotel manager, then the staff said they will provide the rooms. If never insisted, will be con by them. Room has 4 towels, 2 white and 2 beach towels. Stayed 4 nights, housekeeping never change the white towel at all!
Reviewed August 15, 2016



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