Recent customer comments

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Excellent



based on 4055 reviews
  • Cleanliness 8.5
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for money 8.6
  • Food/Dining 7.4
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Barry from Australia
Families with older children
Grand Pool Access
Stayed 13 nights in July 2013
Comfortable & Affordable for Families
Close to beach / Close to restaurants and minimarts / Clean
Needs Lunch room service urgently!!. ( Just basic stuff eg: Sandwiches / pasta / pizza / burgers ) .Won't stay again without room service. Very Very poor Wifi from our room. No railing around sides of pool access room pools. Very dangerous for children.
Reviewed August 09, 2013

William from Malaysia
Couples
Grand Pool Access
Stayed 3 nights in September 2012
Peace On A Hill
Quiet; Minimalist design;
Accessing the hotel is literally an uphill task (the hotel is not named "hillside" for nothing). However, for those who seek a peaceful getaway, it is well worth the climb. Also, the Sugar Palm Grand Hillside is near to the Kata beach (approx. 5 minutes from the lobby). The room design is very minimalist and might not appeal to some.
Reviewed August 06, 2013

Marc from Australia
Couples
Grand Deluxe
Stayed 1 night in July 2013
Average
The bed was comfortable, close to shops and good service
The room was not a pool view room which we paid for and it was almost like the room itself was not finished. It was not very comfortable, however it did have a nice garden view. It was nice and close to shops and restaurants, this was about the only benefit. We ended up changing to another hotel which we were much happier at.
Reviewed August 06, 2013

Craig from Australia
Families with older children
Grand Pool Access
Stayed 10 nights in July 2013
very relaxing
Pool pool pool
good hotel very central to most things shuttle service up & down the hill to the hotel would be great
Reviewed August 05, 2013

Zengqiang from China
Couples
Grand Deluxe
Stayed 3 nights in July 2013
Great experience
breakfast, room, pool
very pleasant, we had a good time there: beautiful room, great view, good service,delicious breakfast....
Reviewed August 04, 2013

Scott from Australia
Couples
Grand Deluxe
Stayed 8 nights in July 2013
Excellent location Value for money
Location,price,smell
enjoyed our stay ,would stay here again.Yes would stay here again,lovely place well designed great finishes good location,just of hassle street five minute walk to beach,value for money. Some people carry on about the hill you have to walk up to get to the hotel,I can understand why,as on average its a twenty five to thirty second walk to get up and these people may never have done any exercise in there life. Great hotel in the best location. Word
Reviewed August 02, 2013

yang from China
Families with older children
Grand Deluxe
Stayed 1 night in July 2013
The swimming pools is beautiful.
This is the most comfortable room in my Thailand travel.
This is the most comfortable room in my Thailand travel.
Reviewed August 01, 2013

Phurich from Thailand
Couples
Grand Deluxe
Stayed 2 nights in July 2013
worth for money
reasonable price, nice staff and near beach
Easy and fast check in. The staff are helpful and friendly. Hotel is close to the minimart which open 24 hrs and it is closed to the Kata beach. The beach here is less crowded compare to Karon and Patong thus give us more privacy on the beach.
Reviewed July 31, 2013

Jodie from Australia
Couples
Grand Deluxe
Stayed 6 nights in July 2013
Had a wonderful time
Pool, room, breakfast
We had a lovely time. Hotel was excellent, in a great spot. Breakfast was great. Staff were friendly. Pool was beautiful.
Reviewed July 29, 2013

KAREN from Australia
Couples
Grand Deluxe
Stayed 1 night in July 2013
Very relaxing and easy
Clean, room, staff
Very pleasing and comfortable, the staff were very considerate and acknowledgable
Reviewed July 27, 2013


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