Recent customer comments

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based on 4054 reviews
  • Cleanliness 8.5
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for money 8.6
  • Food/Dining 7.4
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Ooi from Malaysia
Grand Pool Access
Stayed 1 night in August 2012
Nice hotel, but the service are no good
Nice swiming pool
The room are nice. But the service given by the staff are really bad. Apond our check in, we are given a room key. But when we reac the room, we found that the key cant activate the power source. Then the bellboy state that he will find someone to fix it for us. after waiting for 20 min, still nobody follow up. We decide to make a call to lobby and they said they had send someone to follow up. After 15min, a staff finally came, after check ask us wait again. Lastly after 10 min, someone came and give us another card. take away our room key. Problem solved in more than 45min. That night we decide to go out. when we get back, we feel very tired and had to take a long walk to our room. When we reach our room, we found out that the key the staff left us is only for activate the power, not room key. Then we had to walk down to lobby again to get the room key. The receptionish isteed of appoligize to us about their mistake forgot to left the key for us, she sound like scold us said that key is not for open door.
Reviewed August 08, 2012

Caroline from Switzerland
Families with young children
Stayed 1 night in August 2012
nice clean rooms...nice view from the room
clean room, friendly staffs
enjoyd every moment at the hotel. loved the room, loved the view from the room the staff was friendly.
Reviewed August 08, 2012

LEI from China
Stayed 2 nights in July 2012
Great location and large rooom
lovely pool and seaview
lovely room and good staff,deserve to be suggested.
Reviewed August 07, 2012

ley from Malaysia
Grand Deluxe
Stayed 1 night in August 2012
great hotel view and service
services and location
hotel crews are very friendly, environment of hotel is relaxing w/ great view and comfort. location of the hotel is convenient for shopping and dining. by hiring a motorcycle, we just simply wondering around the town following the simple road sign erected.
Reviewed August 07, 2012

Yen from Singapore
Grand Pool Access
Stayed 2 nights in July 2012
Nice hotel
Pool access room
The hotel is nice. With many restaurants around. Fairly well maintain though could be better. Stayed in pool access room which was a fantastic experience. Four rooms would share one pool. However, there are always intruders not staying at pool access room who came to use the pool. Perhaps hotel could have separate pools for such hotel guests as the pool can get quite crowded. The number of DVDs available for loan could be more. Similar for breakfast choices. Staff at the reception could be more friendly and welcoming. One con is that the hotel is on top of a hill and some levels have no direct lift, hence requires some walking. Also, the hotel card key broke down a couple of times, which makes the stay a little unpleasant.
Reviewed August 05, 2012

Eng from Malaysia
Grand Jacuzzi Deluxe
Stayed 2 nights in July 2012
Good views fm room but poorly designed flooring
Located on te hill with best scene of the sea
Would prefer a better flooring in the room. Cemented floors are rather uncomfortable and not to mention that it makes the occupants feeling more dirt n dust than normal. Also prefer a more smooth finishing for the toilet. The toilet design are very uncomfortable as well. It dd not look as of it was only cemented flooring for the toilet n d whole room from its website though. Otherwise all are okay with the room.
Reviewed August 03, 2012

Lai from Malaysia
Grand Deluxe
Stayed 2 nights in July 2012
Comfort hotel
Room design
Overall of this hotel I can said is pretty good. It seem like just furnish and is clean. The room are quite spacious and the bathtub is extremely comfortable for bath. But the buggy service is a bit disappointed , it only serve customer during check in and check out only. The normal time, the customer hace to walk on their own back to the room which are quite far from the lobby.
Reviewed August 03, 2012

Leanne from Australia
Grand Pool Access
Stayed 3 nights in July 2012
Great hotel, friendly helpful staff
Pool access room is superb
We loved our pool access room for our first stay in Kata. Rooms were delightful with a very different decor. Bed was the most comfortable I have ever slept in whilst in Thailand. Hotel is in a good spot just up the hill from the main street and a 5 minute walk from the beach. The only thing I would say is that it is up a very steep hill and the tuk tuks do not like driving up there as it uses too much fuel, so you need to be prepared to pay extra or walk the hill. Staff were great - we came across another Australian couple involved in a motorbike accident and kept their bike for them while they went to hospital. The bike was kept safely by staff for a couple of days until the couple could pick it up. We would definately stay here again.
Reviewed July 30, 2012

Nicholas from Australia
Solo travelers
Grand Deluxe
Stayed 1 night in June 2012
Staff are as cold as ice
Good value for money hotel
This was this best value for money hotel I stayed at in Phuket but I certainly wont be returning due to the staff. If you dont mind staff wo act with complete indifference to your needs as a guest and can look after yourself then by all means stay here its a good room(DVD Player, LCD flat TV, comfy bed, big bathroom blah blah) I stayed in almost every hotel on the island and its the best around for value at the price.
Reviewed July 29, 2012

Lily from Singapore
Grand Pool Access
Stayed 3 nights in July 2012
Great hotel with a good service.
Able to communicate with the staff
This is my first time for my husband and i went phuket. During our stay in this hotel, we got no comments so far so good. The good things about this hotel they allowed us to use their toilet at basement near the fitness room for us to bath as we have a night flight back to Singapore. We chose the room with poll access, its great! As informed that the pool is sharing with another 2 more room which is my left and right side room. However, we realised that so many peoples (other guests) from other room also using the pool. This is not call private pool anymore but public pool. Hope the managemant of Sugar Palm hotel look into it in order to have a better comments. Location is very far from the airport. Take taxi is about 45mins. The taxi fare is very expensive. Go elsewhere also need to take taxi or tuk tuk. We spent on travel so much even we dont buy anything as the stuff there very expensive. This hotel overall still not bad.
Reviewed July 28, 2012


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