Recent customer comments

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based on 4054 reviews
  • Cleanliness 8.5
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for money 8.6
  • Food/Dining 7.4
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Agne from Lithuania
Solo travelers
Stayed 1 night in December 2011
Nice rooms, not very clean though
Nice well appointed rooms, close to the beach
Booked run of house room and was upgraded to pool access room. The room is nice, stylish and well appointed. Nice, big and soft - beach towels. All in all great hotel, except two things that I did not like: -the room was not very clean - mirror and bathroom doors had stains, there was extremely strong smell of cleaning chemicals in the room which stayed in the room for almost two days, flowers in the bathroom were rotten and were more a health hazard than a nice touch that it supposed to be, balcony was not cleaned after previous guests - found some cigarette butts on the floor. -upon check in I was wrongly accused of having broken a glass and asked to pay for it.
Reviewed February 12, 2012

Melanie from Australia
Grand Deluxe
Stayed 6 nights in January 2012
Incredible hotel and great service!
Amazing infinity pools, great views, great service, two minute walk to the beach and shops.
this was our second stay at sugar palm, both times we got a free upgrade - the first to a jacuzzi room and the second to a pool entrance room. the service was lovely, the restaurant next door is super cheap and the food it great and its only a two minute walk down to the beach and shops. highly recommend.
Reviewed February 10, 2012

Nicole from United States
Grand Jacuzzi Deluxe
Stayed 3 nights in January 2012
Nice looking, but lots of bugs.
Amazing shower
I really wanted to like this hotel. The swimming pools were nice. I loved the jacuzzi on the balcony, but I couldn't get over the little ants crawling around. In the bathroom I saw them climb on the walls. In the morning I killed them on my bedsheets. I also spotted two geckos. The other downfall is that the location is a steep hill. But I looked over that considering the great view from my room.
Reviewed February 10, 2012

Simone from Italy
Solo travelers
Stayed 1 night in February 2012
modern hotel with nice view
good value for money and nice modern design with view on the gulf. i suggest you stay at this hotel before the new development in front ot the hotel will take the magnificent view away
Reviewed February 10, 2012

xulei from China
Families with older children
Grand Deluxe
Stayed 2 nights in January 2012
Beautiful and lovely hotel
Modern design
This is our second time to stay in this hotel previous one is half year ago, really enjoy staying here five minutes to the beautiful kata beach, the breakfast is quite ok lots of choice, the restraint next to the hotel is very nice, the price is affordable, the food is tasty. Most like the modern design of the hotel the children like the swimming pool very much
Reviewed January 31, 2012

Rachel from New Zealand
Grand Deluxe
Stayed 7 nights in January 2012
Great View, Quiet but central to all your needs
Modern Room, Swimming Pool off room
We found the hotel overall to be a good experience. When we checked in we were up-graded to a room with a pool off the terrace. The location of the hotel was perfect to go into the town of Kata and to the beach. Our room was right at the top and the back of the hotel and was very quiet away from the crowds and had a nice view over the beach. The room was very modern and minimalist and very large so when you are there for a few days it is nice to come back to. The room smelled a little damp and without the air conditioning on all the time the smell got a little worse but nothing to ruin your trip. House keeping was a little erratic. Somedays they would clean everything and the next they would only do some things, forget a towel etc. In general the room was pretty clean. The staff were friendly but not overly helpful. Breakfast was ok but not something that would be a major selling point.
Reviewed January 31, 2012

Janine from Australia
Grand Deluxe
Stayed 7 nights in January 2012
Great Hotel, Great Location
Central Position
sugarpalm hillside is one of my favourite hotels in kata beach we have stayed there twice now and will stay again next time, large rooms, private pools, great location. if you are looking for something a bit modern and private this is the hotel for you,although it is looking a bit tired with some loose fixtures and fittings overall it is a great stay.
Reviewed January 28, 2012

Fiona from Australia
Grand Deluxe
Stayed 4 nights in January 2012
Nice location, nice hotel
Location, the pool
This was a fairly nice hotel. Great location to the shops and Kata beach. The hotel has a great multi-level pool and breaky in the morning is good. Unfortunately the rooms smelt moldy...
Reviewed January 28, 2012

Paul from Australia
Grand Pool Access
Stayed 4 nights in January 2012
Great location
Location is great - away from the action of the main road, but a very close walk to the street, beech and great restaurants.
this was a return stay for my partner and i. unfortunately, 12 months on, we both noticed that in terms of maintenacne, the sugar palm grand hillside is deteriorating quite rapidly. service is satisfactory, however some may be disappointed. once again, we loved having a pool access room, although this time our room smelled quite mildewy and was rather unpleasant. my sister and her partner were staying in a room on the next level and it was interesting to note that their room smelled fine, so perhaps it is from the pool? the pools at this hotel are lovely, although they could do with a really good clean. there is a great little swim-up bar, however it is rarely staffed and the hours seem to differ each day. we would probably still return to the hotel due to the great location and value for money.
Reviewed January 26, 2012

Nicole from Canada
Grand Deluxe
Stayed 1 night in January 2012
Nice stay
nice pool, close to beach
This is a nice hotel. Very modern with concrete floors, walls, countertops. It's a bit of a hike up the hillside to the street below, but we didn't mind. Anyone with mobility issues may though. Pro's -location to beach and restaurants/shops -very nice pool -good decor -scooter rental onsite Con's -elevators at opposite ends and stairs make it a criss-cross to get to rooms -pool bar is hardly ever staffed -staff aren't the friendliest (especially for Thailand) -no restaurant onsite
Reviewed January 26, 2012


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