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Sugarland Suites

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Review score
Based on 28 reviewsSee what guests said
5.6
Sugarland Suites
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Casino
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Casino
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5.6 Guest rating
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"near to pier.. day trip to bohol.. Offers tours.. Spacious r..."

ReychelleUnited Kingdom
Casino
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6.8 Good location
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6.8Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Room service [24-hour]

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Room choices
Deluxe Room
...
  • 17 m²/183 ft²
  • Non-smoking
  • 1 double bed
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Premier Room
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  • City view
  • 25 m²/269 ft²
  • 2 double beds
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Deluxe Twin Bed
...
  • City view
  • 20 m²/215 ft²
  • 2 double beds
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Double or Twin Room
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  • 30 m²/323 ft²
  • 4 single beds
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Deluxe Junior Suite
...
  • 25 m²/269 ft²
  • 1 king bed
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Standard Room
...
  • 15 m²/161 ft²
  • Non-smoking
  • 1 double bed
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Budget Single Room
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  • 20 m²/215 ft²
  • 1 single bed
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Superior Room
...
  • 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
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Verified guest reviews

Agoda Reviews (28)
3.9
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Cleanliness5.1
Facilities5.8
Location6.8
Room comfort and quality4.5
Service6.6
Value for money5.5
Food and dining4.5
Provided by verified guests of Agoda
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Showing 25 verified guest comments
123
6.0
MICHAEL from United States
Family with young children
Deluxe Twin Bed
Stayed 3 nights in September 2017
Above average
You get what you pay for. There are good rooms and bad rooms. Check your room first and ask for a better room if they give you one of the really bad rooms. I think they give Agoda customers the worst rooms
Reviewed September 17, 2017
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9.6
JESUS from Philippines
Group
Standard Room
Stayed 1 night in August 2017
affordable price
near plaza
Reviewed August 22, 2017
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3.6
warren from United Kingdom
Couple
Deluxe Room
Stayed 1 night in March 2017
Terrible
Bed sheet was thin and had holes in that did not cover the dirty stained mattress. Holes in wall showing old electrics. Walls stained. Tv useless just lines on screen. I could go on. One of the worst rooms I have been in. The only one plus was the reception staff were nice.
Reviewed March 03, 2017
you should have send a report to the frontdesk sir so that we will be able to assist you
Responded March 28, 2017
Sugarland Suites
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8.8
Reychelle from United Kingdom
Family with young children
Deluxe Twin Bed
Stayed 2 nights in April 2016
nice place.. near to landmarks.. Plenty of restaurants around..
near to pier.. day trip to bohol.. Offers tours.. Spacious rooms..
Reviewed December 26, 2016
thank you so much maam for a positive review
Responded March 28, 2017
Sugarland Suites
1 traveler found this review helpful. Did you?|
2.0
Carmela from Philippines
Couple
Deluxe Twin Bed
Stayed 5 nights in May 2016
Worst hotel ever
Rooms have the same key, so expect somebody to open your door in the middle of night. Staffs are very disrespectful.
Reviewed June 07, 2016
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6.0
Liza from Philippines
Family with teens
Deluxe Twin Bed
Stayed 2 nights in May 2016
Was hoping for better
On this my second stay at Sugarland, the receptionist on duty tried to scam me by asking me for an upgrade to a de luxe twin bed room when it was exactly what I had on my reservation. I paid up coz I have faith on people in these jobs, that they wouldn't do such dishonesty to their lifeblood clients. He first showed me a very small room that wouldn't fit 4 people and 2 children, so I asked for the bigger room. Which was again much smaller coz it was only for 2 people. Good thing I couldn't sleep coz the bed was really so small for my 9-yr old and me, so I went down to the reception area and availed of the free internet coz there was none in the room. It was then I checked that I really booked a de luxe twin bed and shouldnt have paid for an upgrade. I complained to the next receptionist and we were brought to a proper room that I paid for after the current occupants checked out. Still, I lost one night of sleep and I didnt get what I paid for. That's for the dishonest staff and the inefficiency of service. Now, the room. You dont expect first class amenities for the price of no-star, but still. The dresser blocked the aircon so the room wasn't as cool as it should have been. The comfort room had a smell to it, the toilet wont flush (you had to use a bucket), the sink faucet dripped, the floormat for the toilet was dirty. Cleanliness obviously isn't their first priority. Would I stay here again? It's cheap, I grant that. Very basic. I hope management doesn't shrug off that gay's infractions because I have a feeling he does it whenever he can, including the last time when he charged me a half-day's fee for late-checkout.
Reviewed June 02, 2016
maam his name is alpie alicaya dont who tried to scam you. Dont worry maam we already terminate him
Responded April 03, 2017
Sugarland Suites
1 traveler found this review helpful. Did you?|
4.3
Herbert from Philippines
Solo traveler
Standard Room
Stayed 2 nights in December 2015
Dissatisfied
Uncomfortable and disappointing
Reviewed January 05, 2016
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7.7
Jessie from Philippines
Couple
Superior Room
Stayed 1 night in April 2015
na
na
Reviewed November 03, 2015
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5.7
Rhocella from Philippines
Business traveler
Deluxe Room
Stayed 1 night in August 2015
Needs overhauling
It was accessible
What do you expect with a cheap priced pension house. It is not a hotel please change classification. Everything needs renovation. No hot and cold shower. The toilet does not flush. The air conditioning unit has no control, you have to ask the staff to turn it on. Then the security guard will come and turn it on for you.
Reviewed August 06, 2015
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6.0
lipps from Philippines
Business traveler
Standard Room
Stayed 1 night in April 2015
Just an ordinary place to stay
location
just fine
Reviewed June 23, 2015
1 traveler found this review helpful. Did you?|
123
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Sugarland Suites
|Review score 5.6
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