Sugarland Suites
 Sugarland Suites
Casino Sugarland Suites
Casino Sugarland Suites
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5.5
Review score
/10
(85 reviews)See what guests said
See map
6.8
Good
Location rating score
Parking
Available
Free Wi-Fi

Sugarland Suites

Rizal Street, Barangay 17, Ormoc, Philippines - See map
"Close to town,big room ,good room service meals a comunal area for each 3 rooms"
rodney - May 5, 2018
Good service
6.1 rating for service
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Room service [24-hour]

This property is in high demand!

Booked 10 times

Value for money5.5
Location rating6.8

Rooms available at Sugarland Suites

Deluxe Room
Deluxe Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 double bed
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Premier Room
Premier Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 double beds
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Deluxe Twin Bed
Deluxe Twin Bed
...
  • Room size: 20 m²/215 ft²
  • City view
  • 2 double beds
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Superior Room
Superior Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
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Standard Room
Standard Room
...
  • Room size: 15 m²/161 ft²
  • Shower
  • 4 single beds
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Superior Family Room
Superior Family Room
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 2 king beds
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Deluxe Junior Suite
Deluxe Junior Suite
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 king bed
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Budget Single Room
Budget Single Room
...
  • Room size: 20 m²/215 ft²
  • Shower
  • 1 single bed
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Standard Room
Standard Room
...
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    More about Sugarland Suites

    More about Sugarland Suites

    An overview

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    What they offer

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    Reviews of Sugarland Suites from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (85)Booking.com Reviews (31)
    5.5
    /
    10
    Review score
    Cleanliness4.9
    Facilities4.6
    Location6.8
    Room comfort and quality4.5
    Service6.1
    Value for money5.5
    Rating
    9+ Exceptional (2)
    8-9 Excellent (3)
    7-8 Very Good (3)
    6-7 Good (4)
    <6 Below Expectation (38)
    Time of the year
    Mar - May (20)
    Jun - Aug (9)
    Sep - Nov (15)
    Dec - Feb (6)
    All languages
    All guests (85)
    All room types
    Showing 50 verified guest comments
    123
    4.4
    Ramir from Philippines
    Solo traveler
    Deluxe Room
    Stayed 1 night in June 2019

    Not a traveler friendly hotel. Facilities are poor and the staff are not that helpful.”

    Poor cleanliness and customer service. Location is good though.

    Reviewed June 20, 2019
    5.6
    Elyceos
    Family with young children
    Deluxe Room
    Stayed 1 night in May 2019

    water/telephone need fixing”

    they need to fix their telephone line and the water system.. we had to step down from 4th floor to the reception to ask for assistance (being there wasnt an elevator). and the shower didnt work. had to use a pail and dipper to bathe and waited minutes before the pail gets filled.

    Reviewed May 20, 2019
    4.8
    Porter from United States
    Solo traveler
    Deluxe Room
    Stayed 1 night in May 2019

    Acceptable”

    Room not worth a thousand pesos. Not clean.

    Reviewed May 17, 2019
    4.8
    Neelis from Netherlands
    Couple
    Deluxe Room
    Stayed 1 night in May 2019

    Disappointed ”

    Shower not working correctly. Toilet not flushing Aircon flow broken Wifi more off then on. Nice soft towels haha

    Reviewed May 10, 2019
    4.0
    Maria from Philippines
    Business traveler
    Deluxe Room
    Stayed 1 night in May 2019

    Shouldn't be considered a hotel but a more a pension house.”

    My room had no windows. While it's very small, its also dimly lit. It's a very old hotel and not properly maintained. Bathroom looks dirty because of how old it is. Aircon is bad. The others in my group had bigger rooms, with windows but still not good. They were on the fourth floor and there was no elevator and access from 3rd to 4th floor means going around the entire 3rd floor to reach the flight of steps to get to the 4th floor. We checked in, looked for another hotel and immediately checked out.

    Reviewed May 05, 2019
    2.8
    siavash from United States
    Solo traveler
    Deluxe Room
    Stayed 2 nights in April 2019

    Acceptable”

    The smoking was horrible, no blankets, not hot water, the sould door closing was very load and people were very load and very noisy hotel. Very hard to rest!

    Reviewed May 02, 2019
    7.2
    Very good
    Quincee from Philippines
    Group
    Deluxe Twin Bed
    Stayed 1 night in April 2019

    Good for backpackers”

    Location was very good and it's near to the port area, though the room has a minimal space but it was good. First our room was at the fourth floor , aircon has no remote and needs to operate manually and after that we requested to be transfer at least to a lower level and the staff did not hesitate to granted our request.

    Reviewed April 29, 2019
    5.2
    billie from Philippines
    Couple
    Deluxe Room
    Stayed 1 night in April 2019

    Above average”

    small room no hot water no the place needs renovating

    Reviewed April 04, 2019
    3.6
    MARIA from Philippines
    Business traveler
    Deluxe Twin Bed
    Stayed 1 night in March 2019

    Don't make the worst mistake...ever!”

    The room is filthy, no internet AT ALL! Many mosquitoes and worst air-conditioning is bad. Please do not make that one mistake of booking there. Go to a better hotel. What they show on internet is NOT what it is.

    Reviewed March 06, 2019
    2.8
    ROVILMA from Philippines
    Family with teens
    Deluxe Room
    Stayed 1 night in November 2018

    Acceptable”

    I book 3 rooms for my guest & paid it directly but when we went there & check in the reception said it’s already fully booked instead they just gave us 2 rooms lower price than what we have paid for 3 rooms. The staff is not friendly not accomadating, poor internet connection, the facility is not good.

    Reviewed December 03, 2018
    2.0
    Christian from Philippines
    Business traveler
    Superior Room
    Stayed 1 night in November 2018

    No comment!”

    Booked this hotel from agoda for 1500 w/o breakfast then I was infrom that when you book on hotel it cost 1300 with breakfast. Someone will knocked on your room early in the morning to serve breakfast. photos looks great but in reality is the opposite, my beddings has many holes in it, Ill post photos is possible. Upon arriving at the hotel staffs are seating in the lobby I am carrying 1 big bag and 2 boxes and no one helps me get to the 4rth floor ( no elevator), you only get 1 bottled water per day that you still need to reques.,

    Reviewed November 19, 2018
    4.0
    Vanessa
    Couple
    Deluxe Room
    Stayed 1 night in November 2018

    The room I have stayed isn't what I have paid for”

    Since this is the nearest hotel in downtown and seeing on the pictures everything was all good for average class traveler like me. Upon checkin in the attendant approaches me that there were fully booked but i have secured my booking from Agoda I am confident that I am all set. So since again it's fully booked they can no longer have me the room that I have paid for-I insisted so they told me that the room for 1400 in Agoda cost 900. so disguisting- so since it's 900pesos cost room that will be my room and not for 1400 as displayed though it's discounted it is still P1400. I love using agoda but this will be a bad impression.

    Reviewed November 18, 2018
    6.8
    Good
    Honey from Philippines
    Business traveler
    Deluxe Room
    Stayed 1 night in October 2018

    Budget Hotel”

    Among the Hotels that I tried in Ormoc, this is better than others in terms of ambiance and room facilities.

    Reviewed October 15, 2018
    2.8
    andrew from United Kingdom
    Couple
    Deluxe Room
    Stayed 2 nights in September 2018

    Awful”

    Probably the worst hotel I've ever been to it was disgusting My room was on the fourth floor no elevator I check out was refused refund Much nicer hotels nearby

    Reviewed September 29, 2018
    8.4
    Excellent
    Stefani from Philippines
    Couple
    Deluxe Room
    Stayed 4 nights in July 2018

    Excellent”

    Accomodating and friendly personnels, my original dates were July 28 to Aug 1 but because of some changes on my flight it was extended until Aug 3rd and when i adv them about it, they didnt hesitate and have my accomodation extended and paid for the extra days. Clean room

    Reviewed August 06, 2018
    10.0
    Exceptional
    Simon
    Couple
    Deluxe Room
    Stayed 1 night in June 2018

    Living up to expectations”

    I visit Ormoc at least once a month, sometimes I need more time than is permitted by timings of Jomalia boat or ferry, so we have to stay over, Sugarland suites is our convenient stay over. The hotel always looks after us and provides a decent room that is clean and now they have WiFi in the room, it is great as one can do a lot of catching up on the Internet. The staff are always friendly and helpful.

    Reviewed July 09, 2018
    3.6
    Lawrence from United States
    Solo traveler
    Superior Room
    Stayed 3 nights in October 2017

    TOTAL DUMP”

    Avoid this hotel... complete and total joke of a hotel.

    Reviewed July 09, 2018
    2.8
    Patrick from Philippines
    Group
    Deluxe Room
    Stayed 2 nights in June 2018

    Would rather stay in a tent.”

    This place misrepresents itself to Agoda. Dirty, minuscule bathrooms (2 square meters). Room nothing like advertised, but is small and poorly maintained. Insisted on payment in advance (demanded 5 hours after check in). Coffee shop on premises but closed for business. Advertised secure parking but non-existent, parking was only on the street when a spot could be found. One member of group had to cancel at last minute, so front desk person agreed to cancel room at no charge. 5 hours later I was charged for the room. Although reservation was made using credit card, once I tried to pay was informed it was cash only.

    Reviewed June 18, 2018
    2.8
    Jennifer from Philippines
    Business traveler
    Deluxe Room
    Stayed 1 night in June 2018

    Hotel's pictures on the internet is misleading. ”

    The room despite spacious is dirty. I saw a rat while checking the cabinets and I freaked out. The bed is kind of itchy. The restroom is freakishly small, no space for the shower, you have to take your shower where the toilet is. Facilities are useless as the toilet flush was not working most of the time. The ambiance of the hotel is a little scary. The staff is non-existent and lazy. I was tricked by the pictures on the internet that's why I ended up staying on this hotel. Definitely would not recommend.

    Reviewed June 06, 2018
    7.6
    Very good
    rodney from Australia
    Couple
    Stayed 1 night in November 2017

    New”

    Close to town,big room ,good room service meals a comunal area for each 3 rooms

    Reviewed May 05, 2018
    123
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