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Very good7.2
Based on 394 reviews
Sugbutel Family Hotel
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Bathroom
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Coffee shop
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Coffee shop
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Magellan's Cross - 2.3 km from property
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7.5 Very good location
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7.5Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Shops

  • Gift/souvenir shop

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Room choices
Deluxe Twin
...
  • City view
  • 17 m²
  • 2 single beds
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Deluxe Double
...
  • City view
  • 17 m²
  • 1 queen bed
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Superior Twin
...
  • City view
  • 16 m²
  • 2 single beds
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Family Room
...
  • City view
  • 19 m²
  • 4 single beds
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Double Room
...
  • City view
  • 15 m²
  • 1 double bed
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Standard Twin
...
  • City view
  • 14 m²
  • 2 single beds
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Deluxe Twin Room
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  • 2 single beds
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Deluxe Double Room
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  • 1 double bed
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Nearest essentials

Airports
  • 7 kilometers to
  • Mactan-Cebu International Airport (CEB)
  • 73 kilometers to
  • Tagbilaran Airport (TAG)
Public transportation
  • 1.5 kilometers to
  • Cebu North Bus Terminal
  • 2.8 kilometers to
  • Cebu South Bus Terminal
Hospital or clinic
  • 1.9 kilometers to
  • Friendly Care Clinic - Cebu
Pharmacy
  • 2.6 kilometers to
  • Rose Pharmacy
Convenience store
  • 2.4 kilometers to
  • 7 Eleven
Cash withdrawal
  • 100 meters to
  • ATM

More about

An overview

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What they offer

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Guest policies

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Some helpful facts

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Verified guest reviews

Agoda Reviews (394)
Booking.com Reviews (177)

5.0

Filter by guest type:
Very good
  • Cleanliness 7.4
  • Facilities 6.3
  • Location 7.5
  • Room comfort and quality 7.2
  • Service 7.2
  • Value for money 7.9
  • Cleanliness 7.5
  • Facilities 5.8
  • Location 7.1
  • Room comfort and quality 6.8
  • Service 7.2
  • Value for money 6.9
Very good
  • Cleanliness 7.9
  • Facilities 6.5
  • Location 7.4
  • Room comfort and quality 7.8
  • Service 7.7
  • Value for money 7.7
Very good
  • Cleanliness 7.3
  • Facilities 6.3
  • Location 7.5
  • Room comfort and quality 7.0
  • Service 7.2
  • Value for money 8.0
Very good
  • Cleanliness 7.0
  • Facilities 5.5
  • Location 7.8
  • Room comfort and quality 7.3
  • Service 6.7
  • Value for money 7.7
Very good
  • Cleanliness 7.5
  • Facilities 6.0
  • Location 8.4
  • Room comfort and quality 8.0
  • Service 7.3
  • Value for money 8.0
Very good
  • Cleanliness 7.7
  • Facilities 6.9
  • Location 7.8
  • Room comfort and quality 7.7
  • Service 7.6
  • Value for money 8.1
Provided by verified guests of Agoda
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Room type
  • Standard Twin
  • Family Room
  • Superior Twin
  • Double Room

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Showing 352 verified guest comments
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10.0
Michelle from Philippines
Couple
Standard Twin
Stayed 1 night in April 2017
Exceptional”
It was worth the money. The location is just behind Sm Cebu. Facilities are excellent for a budget hotel. They also give free soap, towel and bottled water. Wifi works well in the room.
Reviewed August 25, 2017
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8.8
cresilda from Singapore
Family with teens
Superior Twin
Stayed 1 night in April 2017
Value for money”
Will comeback... soon
Reviewed August 22, 2017
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4.8
roque from Ireland
Family with teens
Superior Twin
Stayed 2 nights in August 2017
The service is not that good..”
More training for staff and maintenance for rooms.
Reviewed August 12, 2017
Dear Mr. Roque, Greetings! Our sincerest apology for the the inconvenience caused during your stay with Sugbutel Family Hotel. The management is taking the necessary actions to ensure that maintenance of room facilities are given most appropriate action. We are also doing the best efforts in training the personnel in-charge to improve the service. Hope that this incident will still make you decide to stay in the hotel in the future. Providing the highest level of hospitality is the hotel's top priority. Thus, hearing said comment is very much appreciated for further process improvements. Thank you.
Responded August 14, 2017
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Sugbutel Family Hotel
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8.0
Diovee from Philippines
Couple
Standard Twin
Stayed 2 nights in August 2017
Very good”
Staying here is very cost-effective. The room is clean and cozy but our blanket is itchy and caused minor skin irritation, we had it changed the following the day. Please add dormats in the bathroom.
Reviewed August 05, 2017
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5.6
Duraid from Sweden
Couple
Double Room
Stayed 2 nights in July 2017
Above average”
The taps was broken. Personal are very kind and helpfull. Wifi is somehow good. There is no face towels. Only shower towels. The breakfast is not meeting foreign tourists taste. The only i could eat is frites egg and it was not warm.
Reviewed July 29, 2017
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7.2
Jonathan from Philippines
Family with teens
Family Room
Stayed 1 night in July 2017
Very good”
Interior not ok. Reserved Window room
Reviewed July 21, 2017
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8.8
Luke from United States
Solo traveler
Standard Twin
Stayed 2 nights in July 2017
Booked for my spouse and they were taken care of w”
2nd stay and no problems yet
Reviewed July 06, 2017
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2.0
Bonnevie from Philippines
Family with young children
Superior Twin
Stayed 1 night in May 2017
Acceptable”
toilet shower not functioning well. The booked room was transferred to other room due to miscommunication and no landline..
Reviewed May 17, 2017
Dear Maam, We would like to apologize for the inconvenience caused. Sugbutel Family Hotel is looking into the matter with utmost importance and concern. We can assure you that we will do the necessary action to improve on our processes. Thank you and we appreciate your comments Maam. Sugbutel Family Hotel
Responded May 19, 2017
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Sugbutel Family Hotel
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8.4
Maria from Philippines
Family with young children
Family Room
Stayed 1 night in May 2017
Good!”
Good value for money.Breakfast food was good too.
Reviewed May 13, 2017
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3.6
johannie from Philippines
Business traveler
Stayed 1 night in September 2014
ok”
ok
Reviewed May 02, 2017
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