Suginoi Hotel

Suginoi Hotel

1 Kankaiji , Beppu, Beppu, Japan, 874-0822
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Hana Building Double Room - Non-Smoking - Room plan Suginoi Hotel
Hana Building Double Room - Non-Smoking - Room plan
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    Lobby Suginoi Hotel
    Swimming pool Suginoi Hotel
     Suginoi Hotel
    Hana Building Double Room - Non-Smoking - Room plan Suginoi Hotel
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    Buffet Suginoi Hotel

    Suginoi Hotel Reviews

    8.8
    Excellent
    /10
    (1570 reviews)See what guests said
    10.0
    Exceptional

    "It was a wonderful stay in suginoi!Good for couples, childre..."

    MAN S.

    -

    December 3, 2018

    9.2
    Exceptional facilities
    Recommended by 92% of guests

    Things you’ll love about Suginoi Hotel

    Things you'll love

    • Sauna

    • Hot spring bath

    • Air conditioning

    • Bar

    Excellent
    Location
    8.1
    See map
    Excellent location

    This property is in high demand!

    Booked 15 times since yesterday

    Value for money8.7
    Distance to city center3.6 km
    Location rating8.1
    Nearest airportOita Airport (OIT)
    Distance to airport32.1 km

    Rooms available at Suginoi Hotel

    9.1
    Exceptional
    Room comfort & quality
    Hana Building Double Room - Non-Smoking
    Hana Building Double Room - Non-Smoking
    ...
    • Room size: 22 m²/237 ft²
    • Mountain view
    • 1 king bed
    Enter dates to see prices
    Hana Building Twin Room
    Hana Building Twin Room
    ...
    • Room size: 22 m²/237 ft²
    • Mountain view
    • 2 single beds
    Enter dates to see prices
    Main Building Ocean View Japanese Style Room
    Main Building Ocean View Japanese Style Room
    ...
    • Room size: 54 m²/581 ft²
    • Sea view
    • 3 futons
    Enter dates to see prices
    Hana Building Mountain View Japanese Western Style Room for 4 People
    Hana Building Mountain View Japanese Western Style Room for 4 People
    ...
    • Room size: 44 m²/474 ft²
    • Mountain view
    • 2 single beds and 2 futons
    Enter dates to see prices
    Main Building Mountain View Twin Room
    Main Building Mountain View Twin Room
    ...
    • Room size: 26 m²/280 ft²
    • Mountain view
    • 2 single beds
    Enter dates to see prices
    Main Building Ocean View Japanese Western Style Room
    Main Building Ocean View Japanese Western Style Room
    ...
    • Room size: 53 m²/570 ft²
    • Sea view
    • 2 single beds and 2 futons
    Enter dates to see prices
    Main Building Mountain View Japanese Western Style Room - Special Offer
    Main Building Mountain View Japanese Western Style Room - Special Offer
    ...
    • Room size: 53 m²/570 ft²
    • Mountain view
    • 2 single beds and 1 futon
    Enter dates to see prices
    Hana Building Mountain View Japanese Western Style Room
    Hana Building Mountain View Japanese Western Style Room
    ...
    • Room size: 44 m²/474 ft²
    • Mountain view
    • 2 single beds and 1 futon
    Enter dates to see prices
    Main Building Mountain View Japanese Western Style Room
    Main Building Mountain View Japanese Western Style Room
    ...
    • Room size: 53 m²/570 ft²
    • Non-smoking
    • 2 single beds and 1 futon
    Enter dates to see prices
    Main Building Ocean View Japanese Western Style Room for 4 People
    Main Building Ocean View Japanese Western Style Room for 4 People
    ...
    • Room size: 44 m²/474 ft²
    • Sea view
    • 2 single beds and 2 futons
    Enter dates to see prices

    What people love about Suginoi Hotel

    • 8.0
      Very good

      "Wonderful buffet spread for breakfast (the best in town)."

      celin

      |

      October 15, 2018

    • 8.0
      Very good

      "Love the Musical Lights show in the night while soaking in heated pool on roof top."

      celin

      |

      October 15, 2018

    • 9.2
      Exceptional

      "Onsen, onsen swimming pool, 3D show, water lighting show, Game Center, bowling alley etc."

      Hui C.

      |

      October 31, 2018

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    More about Suginoi Hotel

    More about Suginoi Hotel

    10.0
    Exceptional

    "Best foods best onsen best location!!!"

    sangsun

    |

    January 7, 2019

    An overview

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    What they offer

    10.0
    Exceptional

    "I had a very happy time with my babies in AQUA BEAT, and enj..."

    Jaebong

    |

    October 30, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

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    Reviews of Suginoi Hotel from real guests

    Agoda Reviews (1570)Booking.com Reviews (19)
    8.8
    /
    10
    Cleanliness8.8
    Facilities9.2
    Location8.1
    Room comfort and quality9.1
    Service9.0
    Value for money8.7
    Provided by verified guests of Agoda
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    All guests (1570)
    All room types

    Show reviews that mention 

    Showing 883 verified guest comments
    12345
    9.2
    Exceptional
    Ka from Hong Kong
    Couple
    Main Building Ocean View Japanese Western Style Room
    Stayed 1 night in February 2019

    Excellent stay. A variety of facilities with hot springs, outdoor swimming pool, etc”

    Free shuttle bus service provided. Large-scaled outdoor hot springs and swimming pool. The hotel room is very spacious with both traditional Japanese and western furniture. We had wonderful stay there.

    Reviewed February 20, 2019

    Thank you very much for taking the time to write a review of Suginoi Hotel. We are so happy to receive a nice feedback. It is very king of you to introduce our hotel facilities and restaurant details. We are looking forward to welcoming you again in near future. Sincerely yours Suginoi Hotel

    Responded April 17, 2019
    Suginoi Hotel
    9.2
    Exceptional
    Hui from Singapore
    Family with teens
    Main Building Mountain View Japanese Western Style Room - Special Offer
    Stayed 1 night in October 2018

    There’s something for everyone in the family”

    The onsen resort has all the facilities suitable for all ages. Onsen, onsen swimming pool, 3D show, water lighting show, Game Center, bowling alley etc. The dinner was great. Best hotel buffet dinner I had with a wide range of food at good quality. I wished I had a bigger stomach. 😅

    Reviewed October 31, 2018

    Dear Hui, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are so happy to receive such a nice feedback about our Onsen, The Aqua Garden, 3D show, water fountain show, game center and bowling alley ets., We are also glad to know our buffet dinner was best for you! We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

    Responded November 14, 2018
    Suginoi Hotel
    9.6
    Exceptional
    Fannie from Canada
    Couple
    Main Building Mountain View Twin Room
    Stayed 1 night in October 2018

    Great onsen resort”

    We stayed at Suginoi's twin mountain view room. It really had a spectacular view, as the room had a large span of windows. In the room itself, there was a tatami section separate from the beds, which was nice. The bathroom in room was very spacious. There were noticeable amounts of dust in the wooden panelling along the walls by the beds but otherwise the room was clean. The dinner and breakfast buffets were great, but the outdoor onsens were the real experience. At night, you overlook the lights of Beppu city and during the day, the lovely view of the ocean. There are frequent shuttles between the 3 buildings, all walkable distances. Even though there were lots of families with children, it was still quiet and enjoyable at night.

    Reviewed October 28, 2018

    Dear Fannie, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are glad to know you like our room, but we are sorry for the dust in the wooden panelling along the walls by bed. We will make sure to clean the dust. We are also glad you enjoed the view from our hotel room Ocean side. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

    Responded November 14, 2018
    Suginoi Hotel
    8.4
    Excellent
    christy from Hong Kong
    Group
    Hana Building Ocean View Japanese Western Style Room
    Stayed 1 night in October 2018

    recommend”

    if i hv to pick one or two things to critique, the bathroom n toilet in rooms are too old, which i believe were not replaced together during removation. another thing is the reception staff of the buffet restaurant, the men were rude and impolite to chinese looking tourists. very obvious.

    Reviewed October 14, 2018

    Dear Christy sama, Thank you for your comments recommended. However, I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we will make sure to improve our customer service to prevent such an incident never occur again. Regarding to the toilet, as you mentioned, we have renovated part of the toilet once. I appreciate if we could get your kind understanding as the renovation style was the best choice for us at that time. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Suginoi Hotel

    Responded October 17, 2018
    Suginoi Hotel
    10.0
    Exceptional
    Wei from Singapore
    Group
    Main Building Mountain View Twin Room
    Stayed 1 night in April 2019

    Exceptional”

    A hotel with all kind of facilities. Highly recommend to allow more time in the hotel to make a full use of the facilities. Dinner is a must with them.

    Reviewed April 17, 2019
    6.0
    kin from Hong Kong
    Couple
    Main Building Mountain View Twin Room
    Stayed 1 night in October 2018

    Good service ”

    The shuttle bus is available between the hotel and car park. For the dinner, need for queueing and the staff will take care of English speaking person. The bowling games is free and just pay for the shoes rental fee. The hotel room is clean, comfortable and big.

    Reviewed November 07, 2018

    Dear Kin, Thank you very much for your kind review of "Good service" to the Suginoi Hotel in Beppu! We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

    Responded November 14, 2018
    Suginoi Hotel
    8.8
    Excellent
    Yi-Chun from Taiwan
    Family with teens
    Main Building Mountain View Japanese Western Style Room
    Stayed 2 nights in February 2019

    Excellent”

    Nice hot spring but too noisy.

    Reviewed February 15, 2019

    Thank you very much for taking the time to write a review of Suginoi Hotel. As you mentioned, we are usually fully booked and so many families and groups are staying with us. So, we are relatively a friendly amusement park style resort hotel rather than a quiet place which feels hesitate to go. It is nice to know this information before our guests choose us. We are looking forward to welcoming you again in near future. Sincerely yours Suginoi Hotel

    Responded April 17, 2019
    Suginoi Hotel
    9.6
    Exceptional
    HYEONGOOKYUN
    Couple
    Hana Building Double Room - Non-Smoking
    Stayed 1 night in February 2019

    Exceptional”

    Excellent experience for us, and we will come back soon.

    Reviewed February 13, 2019

    Thank you very much for taking the time to write a review of Suginoi Hotel. It is so happy to receive a nice feedback. We are looking forward to welcoming you again in near future. Sincerely yours Suginoi Hotel

    Responded April 17, 2019
    Suginoi Hotel
    8.8
    Excellent
    Grace
    Solo traveler
    Hana Building Double Room - Non-Smoking
    Stayed 1 night in January 2018

    Yes for family travel”

    if I travel with family (especially with kids) I will stay here again. It is definitely kid-friendly. Buffet options - nothing to complaint , quality was higher than I had expected for buffet . cooking stations were mastered by delicated chef. Amazing view which is unbeatable yet it was just too noisy to enjoy the quiet onsen time. It has separated into 2 parts - 1st part all-genders pool( aqua city) which I did expect to be in festive atmosphere. more like a pool area , prepare swimwear , allow fotos. 2nd part- gender-restricted onsen (little bit better but not as quiet as any other onsen I had been to). I am sorry but don’t mean to offense, during my time (Thursday night) it was packed with Korean family , kids just need extra effort to control. Of course myself is Chinese as well, I am not sure if it can get noisy too if it is packed with Chinese family. Juz in my case according to my observation , 79%Korean, 10% Japanese,10% Chinese , 1% western

    Reviewed January 27, 2018
    8.4
    Excellent
    Tan from Singapore
    Couple
    Main Building Mountain View Twin Room
    Stayed 2 nights in December 2017

    Excellent”

    The hotel has a very nice swimming pool that overlooks the sea. It is heated in Winter and it was nice to have a dip after sight-seeing. Nice Onsen too. The breakfast and dinner had wide choice of food. Food was good but the hotel should try to change their menu daily.

    Reviewed December 23, 2017
    9.2
    Exceptional
    Davy from Hong Kong
    Couple
    Main Building Mountain View Japanese Western Style Room
    Stayed 1 night in November 2017

    Old Style Japanese Hotel but value for money”

    Very old style and local hotel, excellent buffet dinner and breakfast, room is big but very old style (80s/90s), you will expect to see a lot of tourist from Korea, view is great, location is excellent for us as we drive, overall the hotel is clean and value for money.

    Reviewed November 18, 2017
    8.8
    Excellent
    Juleen from Singapore
    Family with young children
    Main Building Mountain View Twin Room
    Stayed 1 night in May 2017

    Great Facilities”

    I was there with my 11 year old daughter. There is enough in this hotel to keep you entertained for 3- 4 nights!. Great facilities - big outdoor onsen, indoor water park and pool, outdoor pool, laser show at night, good choices of food and also an in-house amusement center. The laser show one of the best seen, it is fantastic! Complimentary transport from the train station is also great for travelling within Beppu. I will visit again, well before my children get too old to enjoy the facilities.

    Reviewed September 11, 2017
    10.0
    Exceptional
    Lam from Hong Kong
    Couple
    Main Building Mountain View Twin Room
    Stayed 1 night in June 2017

    Bravo”

    Big room, many facilities, Very good sea view in outside hot springs and swimming pool, many facilities so can stay for a whole day, rich dinner and breakfast buffet. Excellent experience for us, and we will come back soon.

    Reviewed June 08, 2017
    9.3
    Exceptional
    sirapatr from Thailand
    Family with teens
    Stayed 1 night in November 2015

    suginoi”

    onsen ,clean room,staff

    The hotel provide onsen with swimsuite area and traditional onsen (nude) area. They also provide quick dry machine for swimsuite in dressing room. Onsens were good. Staff were active, polite and helpful. Dinner and breakfast buffet were ok. Our rooms were clean.

    Reviewed November 17, 2015
    9.3
    Exceptional
    Charles from New Zealand
    Couple
    Stayed 3 nights in September 2015

    Great Location and a must see”

    Location and great food and a different experience of Japan

    Loved it... food was great and was given an upgrade of free dinners / buffet for three nights of our stay ... no other westerners there so was an experience I wouldn't of missed with all the Japanese families.. The spas are wonderful and as reported before ... YOU must try the dinner buffet ,,, Ok - is in excess but a must do .. Loved it

    Reviewed September 22, 2015
    10.0
    Exceptional
    Jaebong from South Korea
    Family with young children
    Main Building Mountain View Japanese Western Style Room for 4 People
    Stayed 1 night in October 2018

    Very nice resorts with Pool and SPA”

    I traveled here with my family, and used AQUA BEAT and TANAYU SPA among the facilities. I had a very happy time with my babies in AQUA BEAT, and enjoyed SPA which is located in the roof top. The view in TANAYU is wonderful!! specially in the night time, I saw the beautiful city lighting.

    Reviewed October 30, 2018

    Dear Jaebong, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are so happy to know you enjoyed your stay with your babies and family. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

    Responded November 14, 2018
    Suginoi Hotel
    8.4
    Excellent
    Yiling from Singapore
    Family with young children
    Main Building Ocean View Japanese Western Style Room
    Stayed 2 nights in October 2018

    Good experience except for the Italian restaurant ”

    The Japanese style room was clean, spacious and well-appointed, the toilet looked old because of the cool white fluorescent lighting, but otherwise we had good experiences with the onsens and aqua garden. Good place for families with arcade, aqua garden and wave pool to keep the kids occupied. Both buffet restaurants had a good selection of food, in particular the Caeda Palace, however these 2 restaurants do not open for lunch, so dining options for lunch are limited. We tried the Italian restaurant, food was alright, but we were made to wait outside even though there were empty tables. The waitress kept ushering us out of the restaurant to the back entrance, gave us the menu and asked us to place our orders first before we could sit down at a table and make ourselves comfortable. She said she needed to prepare the table, but this should be done before guests arrive, not after. It felt like an odd practice and runs contrary to what most restaurants do.

    Reviewed October 25, 2018

    Dear Yilling sama, Thank you very much for taking your time for writing a review. We are sorry that you had bad experience at our Italian restaurant. We shared this information with our management levels and relative department to fix the problem and improve the customer service at the restaurant. We are sorry again about it. Sincerely yours Suigoi Hotel

    Responded November 26, 2018
    Suginoi Hotel
    8.0
    Excellent
    Eveyln from Singapore
    Family with young children
    Main Building Mountain View Japanese Western Style Room
    Stayed 3 nights in May 2018

    Resort style hotel”

    The hotel is very big with 3 main buildings and the onsen is awesome. Can soak everyday and there’s 2 onsen with one infinity pool. Is very children friendly as they provide children slippers and Yukata too. The Buffet breakfast and dinner selection is good too. There’s indoor heated infinity swimming pool , playground style water pool called the Aqua Garden which are free of charge. There’s also aqua laser and water show at night. Besides there’s bowling Centre, gym, massage, game arcardes that need to pay. The room is good and spacious. We had the western bed with Japanese resting area. The staff are friendly and helpful. A thing I don’t like is the gym, we need to pay. Usually gym come free with hotel stay. And also initially for my room, the toilet kind of smell cause of the piping maybe, not very strong smell. But after the staff spray the toilet, the smell is fine. Overall the stay is very enjoyable and the children definitely love it.

    Reviewed June 03, 2018
    3.2
    FRANKIE from Hong Kong
    Family with young children
    Hana Building Ocean View Japanese Western Style Room
    Stayed 1 night in March 2019

    Not for foreigners”

    Staff are impolite in general and gave priority to local guests. Poor communication in English.

    Reviewed March 21, 2019
    10.0
    Exceptional
    MAN from Hong Kong
    Couple
    Main Building Mountain View Twin Room
    Stayed 1 night in November 2018

    The hot spring is great with good Bepu Bay view.”

    It was a wonderful stay in suginoi!Good for couples, children, family, and also the seniors!

    Reviewed December 03, 2018

    Dear Man sama, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are so happy to receive such a nice feedback. We are looking forward to welcoming you again! Sincerely yours Suginoi Hotel

    Responded January 04, 2019
    Suginoi Hotel
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