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8.7

Excellent
0.1% this month
/10
(3,194 reviews)See what guests said
Highly rated by guests – 93% would recommend
View19
Breakfast18
Housekeeping9
See map

8.2

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Suginoi Palace 390 m
Statue of Kumahachi Aburaya 2.4 km
Beppu Tower 2.8 km
Jigokumushikobo Kannawa 3.6 km
Kamado Jigoku 3.7 km
Hells of Beppu 3.7 km
Yukemuri Observatory 3.7 km
Umi Jigoku 3.7 km
Tatsumaki Jigoku 4.9 km
Chinoike Jigoku 4.9 km
Nearby landmarks
Sugino Hotel Tanayu Onsen 370 m
Suginoi Palace 390 m
Ichinoide Kaikan 800 m
Beppu Art Museum 830 m
Global Tower 990 m
B-Con Plaza, Global Tower 990 m
B-Con Plaza 1.1 km
Beppu Rakutenchi 1.2 km
Mugen-no-Sato 1.3 km
Beppu City Hall 1.4 km
Suginoi Hotel

"Have good view, best facilities, I will recommend this hotel to any kind of travellers."

Sun - April 3, 2020
Main Building Mountain View Japanese Western Style Room Suginoi Hotel
Lobby Suginoi Hotel
Swimming pool Suginoi Hotel
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Suginoi Hotel

1 Kankaiji , Beppu, Beppu, Japan, 874-0822 - See map

If you're looking for a ryokan with car park free of charge, look no further. Conveniently situated in the Beppu part of Beppu, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Hells of Beppu. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Attention

This property is in high demand!

3 travelers have booked today.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Announcements by hotel (1)
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
  • Hot tub

  • Sauna

  • Hot spring bath

  • Daily housekeeping

  • Bar

Value for money8.7
Distance to city center3.6 km
Location rating8.2
Nearest airportOita Airport (OIT)
Distance to airport32.5 km

Rooms available at Suginoi Hotel

Exceptional
Room comfort & quality

9.1

Main Building Mountain View Twin Room
...
  • Room size: 26 m²/280 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Main Building Ocean View Japanese Style Room
...
  • Room size: 54 m²/581 ft²
  • Sea view
  • 3 futons
Enter dates to see prices
Main Building Ocean View Japanese Western Style Room
...
  • Room size: 53 m²/570 ft²
  • Sea view
  • 2 single beds and 2 futons
Enter dates to see prices
Main Building Mountain View Japanese Western Style Room
...
  • Room size: 53 m²/570 ft²
  • Non-smoking
  • 2 single beds and 1 futon
Enter dates to see prices
Middle Building Superior Mountain View Room - Non-Smoking
...
  • Room size: 57 m²/614 ft²
  • Mountain view
  • 2 single beds & 1 futon
Enter dates to see prices
Japanese/Western-style Room (Main Building)
...
  • Room size: 52 m²/560 ft²
  • Non-smoking
Enter dates to see prices
Middle Building Standard Mountain View Room with Semi-Open-Air Hot Tub - Non-Smoking
...
  • Room size: 57 m²/614 ft²
  • Shower and bathtub
  • 2 single beds & 1 sofa bed
Enter dates to see prices
Middle Building Superior Ocean View Twin Room - Non-Smoking
...
  • Room size: 56 m²/603 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
Japanese/Western Style Room with Semi Open-air Bath (Hermitage Floor)
...
  • Room size: 57 m²/614 ft²
  • Mountain view
Enter dates to see prices
Japanese/Western Style Room with Semi Open-air Bath (Grace Floor)
...
  • Room size: 57 m²/614 ft²
  • Mountain view
Enter dates to see prices

Frequently asked questions

Does Suginoi Hotel have a hot tub?

A hot tub is one of the facilities available at Suginoi Hotel.

How much does it cost to stay at Suginoi Hotel?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Suginoi Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The ryokan offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Suginoi Hotel?

For those who wish to drive their own cars, Suginoi Hotel has a car park available for guests. Parking is free for guests. Self-parking is conveniently available at the ryokan.

Is breakfast offered at Suginoi Hotel?

Wake up to a great buffet breakfast at Suginoi Hotel.

What are my dining options at Suginoi Hotel?

Suginoi Hotel features 3 on-site restaurants for your dining convenience. Western cuisine is available for guests. Dishes are served in buffet during opening hours.

What is the smoking policy at Suginoi Hotel?

Suginoi Hotel does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Suginoi Hotel?

The closest train, metro, or bus station is Beppu Train Station, 2.3 km away from Suginoi Hotel.

What restaurants are nearby Suginoi Hotel?

Suginoi Hotel is located in Beppu, famous for good restaurants such as Ristorante Azzurri, Yakiniku Keishoen and Waichi No Mise.

What popular shopping places are close to Suginoi Hotel?

Shopping options in Suginoi Hotel’s Beppu neighborhood include Ekimachi 1Chome Beppu, platform04 and Bamboo Bamboo.

What are popular attractions near Suginoi Hotel?

Suginoi Hotel is located in Beppu area, which is famous for attractions such as Hells of Beppu, Umi Jigoku and Jigokumushikobo Kannawa.

What popular natural sightseeing spots are close to Suginoi Hotel?

Suginoi Hotel is located within Beppu, which makes it conveniently close to natural sights including Mt. Tsurumi, Oniyama Jigoku and Mt. Ohira.

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Explore the neighborhood

What people love about Suginoi Hotel

  • 10

    Exceptional

    "Have good view, best facilities, I will recommend this hotel to any kind of travellers."

    Sun

    |

    April 3, 2020

  • 8.8

    Excellent
    Staff 

    "Staff are all friendly and helpful."

    Natasha

    |

    March 28, 2020

  • 8.8

    Excellent

    "Food was excellent."

    Natasha

    |

    March 28, 2020

Property ranking|Compared to 277 Beppu properties
See all rankings
Room comfort score
9.1/10
Value for money score
8.7/10
Cleanliness score
8.8/10
Room size
40 sqm.
Better than
97
%
of Beppu properties
Better than
92
%
of Beppu properties
Better than
90
%
of Beppu properties
Bigger than
89
%
of Beppu properties
Overall rating:

8.7

Excellent
3,194 reviews
Cleanliness
8.8
Facilities
9.2
Location
8.2
Read all reviews >
What travelers say they love:
Lots of facilities to enjoy in the hotel.
Melody from Australia
Family with young children
More about Suginoi Hotel

More about Suginoi Hotel

Suginoi Hotel

There is never a shortage of things to do in Beppu. Staying at Suginoi Hotel, located just minutes away from the city center, means you will not miss any of Beppu amazing sights.
The facilities and services provided by Suginoi Hotel ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the ryokan's free Wi-Fi internet access. Parking is available and free, provided by the ryokan for guests with their own transportation. While lodging at this wonderful ryokan, the helpful staff at the front desk can assist you with multiple services that include luggage storage and safety deposit boxes.
The ryokan's on-site laundromat and dry cleaning service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the ryokan. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Suginoi Hotel. The ryokan provides air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The ryokan also provides guests with a refrigerator in some rooms.
Suginoi Hotel also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the ryokan's bar. Suginoi Hotel has vending machines that provide round-the-clock refreshment, at low cost.
To fill your days, be sure to check out the fantastic facilities offered at Suginoi Hotel. Pamper and indulge yourself with a visit to the massage, hot tub, spa and sauna. The many offerings at Suginoi Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. For those who hate to miss a workout, a trip to the ryokan's fitness facility will keep you fresh and healthy.
In a competitive mood? Get sporty with your travel group or other guests at the bowling alley in the ryokan. Have some relaxing fun with family and friends at the games room. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

There are many attractions to discover within close proximity to Suginoi Hotel. Pose in front of Jigokumushikobo Kannawa located 3.5 km away, and you can always show your friends the time you went to Beppu. One of the city's most iconic and famous buildings is Beppu Tower, located 2.8 km away.


Reasons to stay here

This ryokan scores higher than 91% of the city's accommodations on value for money
Past guests rate facilities here higher than 96% of the city's accommodation.
Room comfort is said to be outstanding here, scoring higher than 97% of accommodations in the city.

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Amenities and facilities
Exceptional
Facilities

9.2

Most talked about facilities

Breakfast

16 mentions

Food & Dining

11 mentions

Swimming Pool

11 mentions

View

6 mentions

Languages spoken

  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Bowling alley
  • Fitness center
  • Game room
  • Hot tub
  • Karaoke
  • Massage
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas

Dining, drinking, and snacking

  • Bar
  • Restaurants
  • Vending machine

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Laundromat
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoking area

For the kids

  • Kids club
  • Swimming pool [kids]

Access

  • Front desk [24-hour]
  • Pets allowed

Getting around

  • Car park [free of charge]
Location
1 Kankaiji , Beppu, Beppu, Japan, 874-0822
Excellent
Location

8.2

Airports

  • Oita Airport (OIT)
    32.5 km
  • Yamaguchi Ube Airport (UBJ)
    74.6 km

Public transportation

  • Beppu Train Station
    2.3 km
  • Beppu Ropeway
    2.6 km

Hospital or clinic

  • Mukai Hospital
    1.7 km

Shopping

  • Ekimachi 1Chome Beppu
    2.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    1.0 km
What's nearby

Popular landmarks

  • Suginoi Palace
    390 m
  • Statue of Kumahachi Aburaya
    2.4 km
  • Beppu Tower
    2.8 km
  • Jigokumushikobo Kannawa
    3.6 km
  • Kamado Jigoku
    3.7 km
  • Hells of Beppu
    3.7 km
  • Yukemuri Observatory
    3.7 km
  • Umi Jigoku
    3.7 km
  • Tatsumaki Jigoku
    4.9 km
  • Chinoike Jigoku
    4.9 km

Nearby landmarks

  • Sugino Hotel Tanayu Onsen
    370 m
  • Suginoi Palace
    390 m
  • Ichinoide Kaikan
    800 m
  • Beppu Art Museum
    830 m
  • Global Tower
    990 m
  • B-Con Plaza, Global Tower
    990 m
  • B-Con Plaza
    1.1 km
  • Beppu Rakutenchi
    1.2 km
  • Mugen-no-Sato
    1.3 km
  • Beppu City Hall
    1.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Please inform the property regarding number of children, age, meal plan, and extra bed requests in the Special Request section upon booking.
  • Children 3 years and over are considered as adults.
  • When booking for 3 or more rooms, different policies and additional supplements may apply. This policy is imposed by the property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Distance from city center3.6 km
  • Travel time to airport (minutes)40

The property

  • Non-smoking rooms/floorsyes
  • Number of restaurants3
  • Number of rooms 587
  • Room voltage100
Property announcements

Please check the number of the guests you have booked.

Children 3 years old and over will be charged an extra fee.

An additional charge will be applied if the number of guests at check-in is more than the number of persons in the booking.

The number of guests should not exceed maximum occupancy. Additional guest will be refused.

The property does not allow joiners or visitors.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.


The number of visitors of Tanayu, The Aqua Garden, Acquabeat (Available for limited period), Suginoi Bowl may be limited due to the occupancy.

Advance booking is recommended for dining at the restaurant.

Some buffet menus may be changed.

Midoriyu is not available.

Dry Sauna and Mist sauna at the property is not available.

HATTO Karaoke is not available.

Fitness and Gym is not available for all guests.

All massage rooms are not available

All guests are required to wear the face masks at the property.

Reviews of Suginoi Hotel from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness8.8
Facilities9.2
Location8.2
Room comfort and quality9.1
Service9.0
Value for money8.7
High score for Beppu
Rating
9+ Exceptional (599)
8-9 Excellent (206)
7-8 Very Good (184)
6-7 Good (52)
<6 Below Expectation (49)
Time of the year
Mar - May (225)
Jun - Aug (142)
Sep - Nov (299)
Dec - Feb (424)
All guests (2,115)
All room types
All languages

Show reviews that mention 

Showing 1,090 verified guest comments
12345
9.7
Exceptional
Christopher from Canada
Couple
Stayed 3 nights in December 2013

A great onsen experience”

Onsen - Views - Food

While in Northern Kyushu, my wife and I naturally gravitated towards the onsen town of Beppu. Our choice of the Suginoi was based on reviews here and it promised to give us the "full deal". We were not disappointed. We spent 3 nights at the resort. From the moment we signed in, everything was as it should be. We had a mountain view room (at this time of year a much better sight that the ocean view) and this was the largest room, I have ever had in Japan - absolutely huge - bigger that many U.S. suites. We had full board - both breakfast and supper. After eating much too much the first day, we decided on what the best dishes were and focused on them for the rest of the time there. After 3 days however, the repetition starts to wear. This is compounded by the fact that the kitchen is pounding out at least 600 meals a day. It was cold during our stay, but the hot onsen made up for it. We had a great stay.

Reviewed December 30, 2013

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10.0
Exceptional
Nanthawan from Thailand
Group
Main Building Mountain View Twin Room
Stayed 1 night in October 2019

Business hotel with lot of faciliies”

First time in Suginoi and surprised with crowded people. We took free suginoi shuttle bus from Beppu train station. Hotel is very big (3 buildings with free shutlle between building). We stayed in 'Main Building Mountain View Twin Room'. We love the room as it's very new, large and comfort twin beds. Mountain view is nice. Big pool and big outdoor onsen. Lot of activites and game stations. Dinner and Breakfast need to wait for long queue, so need to be patient. It should be perfect if you bring children. But if you are looking for the quiet place to relax, maybe try other places.

Reviewed October 17, 2019

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Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are glad to hear that you totally enjoyed our hotel. For dinner, you can change to the Italian restaurant or the Japanese Kaiseki restaurant instead of buffet restaurants with an extra bit charge so that you can dine with relaxed without stress of waiting. Kindly use this feature if you have opportunities to come again. We are looking forward to welcoming you again soon! Best regards Sguinoi Hotel

Responded October 27, 2019
Suginoi Hotel
9.7
Exceptional
BAK from South Korea
Solo traveler
Stayed 1 night in July 2013

Great stay”

Huge room, Wonderful Pool&Spa, Kind Staffs

I love the stay. Although this hotel is quite more expensive than other hotels in Beppu and located quite far from the Beppu station, you will not regret once you get there. There is a free shuttle bus service and the driver was really polite. The room is unbelievably huge and perfect clean. The view was great. You can see city, mountain and ocean at the same time. Two pools were awesome. There are six rides and two mini pools in Aqua beat which only opens in Summer. I recommend you to bring your own tubes as rental fee is quite expensive. The spa was fantastic. All the staffs were really kind. I did not book the dinner and breakfast as I planned to go to local restaurants. Local restaurants near the station were great. I stayed here just one night, but the next time, I would love to stay here at least 2 nights as there are so many things to enjoy.

Reviewed July 15, 2013

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9.7
Exceptional
Narattaphol from Thailand
Business traveler
Stayed 4 nights in May 2012

A hotel with a panoramic view of the Beppu city”

Open air onsen (hot spring bath)

The hotel is located on the hill, about 15 minutes by car from JR Beppu railway station. From the 15th floor of the main building, you can see a panoramic view of the Beppu city and the bay. The hotel also has amusement facilities (such as game center and shopping center) and open air onsen “Tanayu” (free for the hotel’s guest) where you can also see the magnificent view of Beppu city. Transportation is very easy since there is a shuttle bus between the hotel and JR Beppu railway station.

Reviewed May 30, 2012

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9.6
Exceptional
Fannie from Canada
Couple
Main Building Mountain View Twin Room
Stayed 1 night in October 2018

Great onsen resort”

We stayed at Suginoi's twin mountain view room. It really had a spectacular view, as the room had a large span of windows. In the room itself, there was a tatami section separate from the beds, which was nice. The bathroom in room was very spacious. There were noticeable amounts of dust in the wooden panelling along the walls by the beds but otherwise the room was clean. The dinner and breakfast buffets were great, but the outdoor onsens were the real experience. At night, you overlook the lights of Beppu city and during the day, the lovely view of the ocean. There are frequent shuttles between the 3 buildings, all walkable distances. Even though there were lots of families with children, it was still quiet and enjoyable at night.

Reviewed October 28, 2018

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Dear Fannie, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are glad to know you like our room, but we are sorry for the dust in the wooden panelling along the walls by bed. We will make sure to clean the dust. We are also glad you enjoed the view from our hotel room Ocean side. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded November 14, 2018
Suginoi Hotel
8.8
Excellent
Natasha from United Kingdom
Solo traveler
Stayed 1 night in March 2020

Excellent”

The only downside to this hotel is that the Aqua Garden is full of very young people who I don’t think are hotel guests and are there solely to use said area. It would be nice if there was a fountain show at a time when only guests are in the hotel. Food was excellent. Room was very nice with a beautiful view over the city and out to Beppu bay. The onsens, particularly Tana-yu, are amazing. Staff are all friendly and helpful. Whilst this is some way from the station there is a free shuttle service which is very regular so it’s not a problem at all.

Reviewed March 29, 2020

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Thank you very much for always choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are glad you enjoy our hotel. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded March 30, 2020
Suginoi Hotel
10.0
Exceptional
Sook from Australia
Group
Stayed 1 night in May 2019

Fantastic experience in an onsen resort!”

Very convenient that the hotel provide free pick up/drop off service every 15 minutes at Beppu Station. Spacious area & rooms. Different types of indoor & outdoor public hotspring with good views. Fantatics buffet dinner & breakfast. A great of varieties of souveniers to shop in the building too. Very nice experience!

Reviewed May 26, 2019

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Dear Sook sama, Thank you very much for taking the time to write a review of Suginoi Hotel. We are so happy to know you enjoy our hotel so much. It is very nice of you to indicate about details of our shuttle bus service, restaurants and hotel facilities. We are continually trying to improve the variety and quality of our facilities, menu and services. Thank you for staying at the Suginoi Hotel Beppu once again and we hope to welcome you again in near future! Sincerely Suginoi Hotel

Responded June 18, 2019
Suginoi Hotel
8.0
Excellent
Mike from United States
Couple
Main Building Ocean View Japanese Western Style Room
Stayed 2 nights in October 2019

Come for the Outdoor Hilltop Onsens”

The Suginoi Hotel is a very unique place. The hotel reminded me of a Las Vegas hotel without the casino. There are water and laser light shows, an arcade full of games, a bowling alley and tons of people, especially children. If you are looking for an intimate getaway, this is not your hotel. The room was very old and outdated but had a huge window with a great city and ocean view. The dinner buffet was disappointing for the food choices but the breakfast buffet was better. Both buffets were packed like a Las Vegas buffet. One night, we upgraded to the Japanese restaurant for only about $5 per person which was worth the price. Good food and very quiet and peaceful. The shining star on the hill was the onsens (hot springs) especially at night. Imagine yourself naked, in warm hot springs water with a slight ocean breeze overlooking the ocean and city lights. This experience felt like a dream. You could stay elsewhere and just pay to use the onsens.

Reviewed November 20, 2019

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Thank you very much for taking time to write a review. We are so glad to know you enjoyed our Japanese Kaiseki dinner and shining star at our hot spring. Since our hotel is huge, our buffet restaurant can be very crowded. So we have a Japanese sestaurant and Italian restaurant to upgrade your dinner with a bit additional charge. I am happy you had enjoyed this. Just for your information, we are going to build 2 new wings and re-build HANA wing in 6 years plan. We are looking forward to welcoming you again in neat future. Sincerely yours Suginoi Hotel

Responded December 31, 2019
Suginoi Hotel
8.8
Excellent
Juleen from Singapore
Family with young children
Main Building Mountain View Twin Room
Stayed 1 night in May 2017

Great Facilities”

I was there with my 11 year old daughter. There is enough in this hotel to keep you entertained for 3- 4 nights!. Great facilities - big outdoor onsen, indoor water park and pool, outdoor pool, laser show at night, good choices of food and also an in-house amusement center. The laser show one of the best seen, it is fantastic! Complimentary transport from the train station is also great for travelling within Beppu. I will visit again, well before my children get too old to enjoy the facilities.

Reviewed September 11, 2017

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8.3
Excellent
Michael from Canada
Business traveler
Stayed 3 nights in August 2010

Perfectly adequate Japanese resort hotel”

View, facilities
Somewhat isolated location

A farily typical Japanese hotel with extensive facilities (which I didn't use as I was there for a brief business trip.) The rooms are typically small but perfectly comfortable. Wired interenet available at no extra cost (you have to ask for a cable at the front desk.) The hotel is on a hillside so walking to Beppu not easy. Hordes of Japanese families are there using the "Onsen" (hot tubs). Typically excellent Japanese service. I didn't eat at the hotel at all.

Reviewed August 16, 2010

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8.8
Excellent
Nahyun from South Korea
Family with teens
Stayed 1 night in October 2017

i think it was reasonable hotel. especially, outside spa in facility was good.”

when I took in outside spa in the hotel I relieved stress and took care of me it's very good point of this hotel. and also, breakfast was fantastic. if I go to Beppu again i am willing to do to book the hotel.

Reviewed October 26, 2017

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8.0
Excellent
Ka from United Kingdom
Couple
Main Building Mountain View Twin Room
Stayed 1 night in October 2017

Very good”

A 5 floors free parking lot with free shuttle bus service to the hotel. There are also free shuttle buses to the beppu station and travrl within the hotel because it's very big. We have been upgraded to a large room with tatami living room. Many choices of food for dinner buffet and breakfast. Good place for hot spring. You should only stay inside of the hotel due to the location but it has enough facility for you to spend your time

Reviewed October 15, 2017

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9.3
Exceptional
TONG from Singapore
Couple
Stayed 1 night in November 2015

Great for the family.”

Outdoor onsen, big room, friendly staff

Excellent experience. This hotel is huge and is a long walk to different locations. Highly recommended for family traveling to Beppu.

Reviewed November 17, 2015

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8.7
Excellent
Yip from Hong Kong SAR, China
Couple
Stayed 1 night in November 2013

Enjoyable stay, large scale onsens”

Beautiful night scenary, lots of activities offered, wonderful onsens

The staff are very friendly, and the resort hotel offers lot of activities. Gorgeous view of Beppu and sea from hotel.

Reviewed May 11, 2014

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9.6
Exceptional
John from Malaysia
Couple
Main Building Mountain View Twin Room
Stayed 1 night in October 2019

Nice buffet dinner and great view”

A very huge hotel comes with lots of entertainment and onsens. Got a room that facing the mountain view but I would advise to get a room facing the seaview. The seaview is super nice. Dinner buffet was another delight. Super delicious with unlimited fresh sashimi, lamb, beef etc. Even, half way during our dining, there were some musical performances by a group of Caucasians came in and sang some beautiful songs. You can choose your own tables either indoor or outdoor. There is a public large onsen pool (aqua garden) that can wear swimming attire while enjoying your hot bath and watching the 3D water show. Don't forget to try their naked onsen after the public large pool as you were blessed with a magnificent night view! Super nice view! The only drawback was one of the staff (Indian or sri Lankan) was a wee bit rude as he stopped us while we were about to enter the hotel from shuttle bus, to check in by 3pm. We have to tell him that we were due for check in! He should have welcome us and asked how can I help you. The way he stopped us from entering was very rude cos every customers came into the hotel either they were a genuine hotel guest or just merely come for a visit. Shouldn't be treated like not welcome! I would suggest to teach the staff for better and friendly approach! It did spoil my mood

Reviewed October 11, 2019

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Thank you very much for your kind review. It is nice to know you enjoyed our hotel very much. On the other hands, we are sorry one of our staff was upset you. He should have said hello, how may I help you first before stopping you. He was new and too busy to ask your name to get a reservation information and stopped you. We are very sorry for the situation. We must try to make the best efforts to improve every service, aiming to be a good hotel. We are looking forward to welcoming you again soon! Sincerely yours Sguioi Hotel

Responded October 21, 2019
Suginoi Hotel
9.7
Exceptional
Daniel from Luxembourg
Couple
Stayed 1 night in September 2011

Huge Hotel, biggest i have seen in Japan.”

Awesome onsen facilities, open around the clock , great facilities (bowling, shopping, game center ect.)

I did use their free bus service which worked like a charm, they even offered a bus from one hotel building to the next and told me i need 10 minutes to walk from one building to the next (actually i needed around 5 minutes). The onsen facilities were top notch and not overcrowded , very good water quality, excellent late night light show in the outdoor onsen. Internet only in the lobby but it was free wifi. Resteraunts were very good. The hotel room and the view was great, the room was the hugest i have seen in japan it was like 2 big rooms in one , one was a japanese room in standard size , and the other part was western style and both parts were bigger then a normal hotel room. The beds were very confy. I had the best stay in japan i had the last 5 years and the best hotel i have ever been.

Reviewed October 13, 2011

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10.0
Exceptional
MAN from Hong Kong SAR, China
Couple
Main Building Mountain View Twin Room
Stayed 1 night in November 2018

The hot spring is great with good Bepu Bay view.”

It was a wonderful stay in suginoi!Good for couples, children, family, and also the seniors!

Reviewed December 03, 2018

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Dear Man sama, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are so happy to receive such a nice feedback. We are looking forward to welcoming you again! Sincerely yours Suginoi Hotel

Responded January 04, 2019
Suginoi Hotel
8.7
Excellent
Scott from China
Couple
Stayed 1 night in February 2016

a wonderful hotel”

food, room, and different entertainment

it was a wonderful stay in suginoi! definitely will come once again!

Reviewed February 13, 2016

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9.2
Exceptional
Pui from Hong Kong SAR, China
Couple
Stayed 1 night in January 2020

only good for family trip with kids. Too noisy/crowded for couples. Food not that nice”

Booked one day for Japanese style room with dinner and breakfast. Hotel facilities good and staff/service r good too. However, large hotel making it too crowded and noisy all around, including the onsen and all facilities. Hotel is very suitable for kids and family trip, not quite an acceptable environment for couples. Expected Japanese style dinner but find out only buffet and foods are not that nice, just soso and numerous choice of foods. Mattress r too hard and pillow r too low. Low quality beddings and poor sleep due to it. If u have kids, I recommend this hotel as this must make them a lots of fun. But if u r couples, this hotel definitely not ur choice

Reviewed January 13, 2020

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Thank you very taking time to give us your feedback. We apologize that your impression of us was not exceeding the expectations. As you mentioned, our hotel is a kid’s heaven and more for a family travel than a romantic couple getaway. Thank you for your honest review. We hope we could welcome you again in the future with your children. Yours sincerely

Responded January 26, 2020
Suginoi Hotel
9.2
Exceptional
Courtney from Canada
Couple
Stayed 3 nights in September 2019

Exceptional”

Excellent hotel. We stayed in Hana building with ocean view room - fantastic. If you can stay in Hana building it is more conveniently located for hotel amenities compared to the other buildings. Shuttle service is a great feature. Only downside was the buffet selection didn’t seem to change at all, however we only stayed 3 nights so could just be we didn’t stay long enough. Lots of choices, but not overly vegan friendly for those that care about this (mostly salad, fruit, bread, rice). Was nice to have both breakfast and dinner included though - you could easily just spend a couple days without even leaving the hotel as there is so much to do.

Reviewed October 05, 2019

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Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. However, there are good points and bad points regarding meals. We are sorry that your impression of us was not exceeding the expectations. We will discuss the diversity of food with related departments. Thank you for pointing out. We will strive to provide better services based on customer’s feedback. We look forward to seeing you again. Kind Regards Suginoi Hotel

Responded October 12, 2019
Suginoi Hotel
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