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Hot spring bath, Suginoi Hotel in Beppu
Middle Building Superior Mountain View Room - Non-Smoking - Room plan, Suginoi Hotel in Beppu
Bathroom, Suginoi Hotel in Beppu
Bathroom, Suginoi Hotel in Beppu
Buffet, Suginoi Hotel in Beppu
Entrance, Suginoi Hotel in Beppu
Exterior view, Suginoi Hotel in Beppu

Removed from saved list

8.8

Excellent

4,463 reviews

4,463 reviews

View22
Breakfast21
Children's activities10
See map
See map

8.4

Excellent

Location rating score

Excellent location - 1.59 kilometers from city center
Parking
FREE
Popular landmarks
Suginoi Palace 390 m
Statue of Kumahachi Aburaya 2.4 km
Beppu Tower 2.8 km
Jigokumushikobo Kannawa 3.6 km
Kamado Jigoku 3.7 km
Hells of Beppu 3.7 km
Yukemuri Observatory 3.7 km
Umi Jigoku 3.7 km
Tatsumaki Jigoku 4.9 km
Chinoike Jigoku 4.9 km
Nearby landmarks
Sugino Hotel Tanayu Onsen 370 m
Suginoi Palace 390 m
Ichinoide Kaikan 800 m
Beppu Art Museum 830 m
Global Tower 990 m
B-Con Plaza, Global Tower 990 m
B-Con Plaza 1.1 km
Beppu Rakutenchi 1.2 km
Mugen-no-Sato 1.3 km
Beppu City Hall 1.4 km

Suginoi Hotel

1 Kankaiji , Beppu, Beppu, Japan, 874-0822 - See map

If you're looking for a ryokan with car park free of charge, look no further. Conveniently situated in the Beppu part of Beppu, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Hells of Beppu. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

410 meters to Suginoi Palace

Front desk [24-hour]

Excellent room comfort & quality

Excellent breakfast

Excellent view

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Facilities

Car park

Shuttle service

Free Wi-Fi in all rooms!

Front desk [24-hour]

Swimming pool [indoor]

Hot tub

Luggage storage

Fitness center

This property is in high demand!

18 travelers have booked today.

Value for money8.7
Distance to city center3.6 km
Location rating8.4
Nearest airportOita Airport (OIT)
Distance to airport32.5 km

Rooms available at Suginoi Hotel

Exceptional
Room comfort & quality

9.1

Sora Kan Casual Mountain View Room only Shower - with Breakfast at Terrace and Dining Sora
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Sora Kan Casual Mountain View Room only Shower -with Breakfast and Dinner at Terrace and Dining Sora
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Sora Kan Deluxe Ocean View Room - with Breakfast and Dinner at Terrace and Dining Sora
...
  • Room size: 46 m²/495 ft²
  • Shower and bathtub
  • 4 single beds
Enter dates to see prices
Sora Kan Casual Ocean View Room only Shower - with Breakfast at Terrace and Dining Sora
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Sora Kan Casual Mountain View Room only Shower - with Breakfast and Dinner at Ceada Palace Included
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Sora Kan Standard Ocean View Room - with Breakfast Terrace and Dining Sora
...
  • Room size: 46 m²/495 ft²
  • Non-smoking
  • 4 single beds
Enter dates to see prices
Niji-Kan Twin Room
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 1 double bed and 1 queen be...
Enter dates to see prices
Sora Kan Deluxe Ocean View Room - with Breakfast at Terrace and Dining Sora
...
  • Room size: 46 m²/495 ft²
  • Shower and bathtub
  • 4 single beds
Enter dates to see prices
Sora Kan Casual Ocean View Room only Shower - with Breakfast and Dinner at Terrace and Dining Sora
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Sora Kan Standard Ocean View Room - with Breakfast and Dinner at Terrace and Dining Sora
...
  • Room size: 46 m²/495 ft²
  • Non-smoking
  • 4 single beds
Enter dates to see prices

Frequently asked questions

Does Suginoi Hotel have a swimming pool?

While relaxing at Suginoi Hotel, you can take pleasure in the swimming pool facility to get your day started the best way with a splash for a rejuvenating morning or evening.

Does Suginoi Hotel offer spa services?

You can enjoy your stay at Suginoi Hotel even more by benefiting from the property's accessible spa services that are offered for all its valuable guests to make your evening or night even better.

Does Suginoi Hotel have a fitness center?

Suginoi Hotel offers charges applied fitness center that is conveniently situated at the tip of your finger, allowing you to get your daily training in at any time of the day so you can spend your trip the way you want. For more details, please contact the property for more information.

What types of facilities are offered for kids at Suginoi Hotel?

While on vacation with your family, your children can also enjoy the fun in sports and recreation facilities available at Suginoi Hotel which include kids pool and kids club.

What public parks are in close proximty of Suginoi Hotel?

While lounging at Suginoi Hotel, enjoy your morning or evening stroll at nearby park which include Matogahama Park and Kitahama park.

What payment cards are accepted at Suginoi Hotel?

Suginoi Hotel accepts up to 4, with payment card options such as Visa, MasterCard, and American Express.

What is the typical rating that past Group travelers have given to Suginoi Hotel?

Verified group travelers that have stayed at this property have given Suginoi Hotel an average rating of 9.0. You can look up more comprehensive customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.

What is the closest train, metro, or bus station to Suginoi Hotel?

The nearest train, metro, or bus station is Oga Station, 10692.41 m away from Suginoi Hotel.

What time is check-in and check-out at Suginoi Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated time frame may be charged an additional fee.

See map

Explore the neighborhood

What people love about Suginoi Hotel

  • 8

    Very good
    Cleanliness

    "Quality of food, cleanliness of place are maintained."

    margaret

    |

    December 28, 2022

  • 10

    Exceptional
    Cleanliness

    "Room was big and clean."

    miran

    |

    February 27, 2020

  • 10

    Exceptional
    Location

    "Room is good, food is good, location is good."

    Natalie

    |

    December 6, 2022

Property ranking|Compared to 295 Beppu properties
See all rankings
Room comfort score
9.1/10
Value for money score
8.7/10
Cleanliness score
8.9/10
Service score
9.1/10
Better than
97
%
of Beppu properties
Better than
88
%
of Beppu properties
Better than
88
%
of Beppu properties
Better than
86
%
of Beppu properties
Overall rating:

8.8

Excellent
3,041 reviews
Cleanliness
8.9
Facilities
9.2
Location
8.4
Read all reviews >
What travelers say they love:
- Wonderful facilities especially for young families.
Yin from Singapore
Solo traveler
More about Suginoi Hotel

More about Suginoi Hotel

Suginoi Hotel

There is never a shortage of things to do in Beppu. Staying at Suginoi Hotel, located just minutes away from the city center, means you will not miss any of Beppu amazing sights.
The facilities and services provided by Suginoi Hotel ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the ryokan's free Wi-Fi internet access. Parking is available and free, provided by the ryokan for guests with their own transportation. While lodging at this wonderful ryokan, the helpful staff at the front desk can assist you with multiple services that include luggage storage and safety deposit boxes.
The ryokan's on-site laundromat and dry cleaning service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the ryokan. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Suginoi Hotel. The ryokan provides air conditioning in some rooms for the benefit of guests. The ryokan also provides guests with a refrigerator in some rooms. Suginoi Hotel also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the ryokan's bar. Suginoi Hotel has vending machines that provide round-the-clock refreshment, at low cost.
To fill your days, be sure to check out the fantastic facilities offered at Suginoi Hotel. Pamper and indulge yourself with a visit to the massage, hot tub, spa and sauna. The many offerings at Suginoi Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. For those who hate to miss a workout, a trip to the ryokan's fitness facility will keep you fresh and healthy.
In a competitive mood? Get sporty with your travel group or other guests at the bowling alley in the ryokan. Have some relaxing fun with family and friends at the games room. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

There are many attractions to discover within close proximity to Suginoi Hotel. Pose in front of Jigokumushikobo Kannawa located 3.5 km away, and you can always show your friends the time you went to Beppu. One of the city's most iconic and famous buildings is Beppu Tower, located 2.8 km away.


Reasons to stay here

Past guests rate facilities here higher than 96% of the city's accommodation.
This ryokan's food and dining score higher than 92% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 97% of accommodations in the city.

Show less

Amenities and facilities

Exceptional
Facilities

9.2

Most talked about facilities

Breakfast

16 mentions

Food & Dining

11 mentions

Swimming Pool

11 mentions

View

6 mentions

Languages spoken
  • English
  • Japanese
  • Korean
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Bowling alley
  • Dart board
  • Fitness center
  • Game room
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
Cleanliness and safety
  • Hand sanitizer
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Restaurants
  • Vending machine
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Heating in public area
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoking area
For the kids
  • Family room
  • Kids club
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Shuttle service

Location

1 Kankaiji , Beppu, Beppu, Japan, 874-0822
Excellent
Location

8.4

Airports
  • Oita Airport (OIT)
    32.5 km
  • Yamaguchi Ube Airport (UBJ)
    74.6 km
Public transportation
  • Beppu Train Station
    2.3 km
  • Beppu Ropeway
    2.6 km
Hospital or clinic
  • Mukai Hospital
    1.7 km
Shopping
  • Ekimachi 1Chome Beppu
    2.3 km
Convenience store
  • On-site
Cash withdrawal
  • ATM
    1.0 km

What's nearby

Popular landmarks
  • Suginoi Palace
    390 m
  • Statue of Kumahachi Aburaya
    2.4 km
  • Beppu Tower
    2.8 km
  • Jigokumushikobo Kannawa
    3.6 km
  • Kamado Jigoku
    3.7 km
  • Hells of Beppu
    3.7 km
  • Yukemuri Observatory
    3.7 km
  • Umi Jigoku
    3.7 km
  • Tatsumaki Jigoku
    4.9 km
  • Chinoike Jigoku
    4.9 km
Nearby landmarks
  • Sugino Hotel Tanayu Onsen
    370 m
  • Suginoi Palace
    390 m
  • Ichinoide Kaikan
    800 m
  • Beppu Art Museum
    830 m
  • Global Tower
    990 m
  • B-Con Plaza, Global Tower
    990 m
  • B-Con Plaza
    1.1 km
  • Beppu Rakutenchi
    1.2 km
  • Mugen-no-Sato
    1.3 km
  • Beppu City Hall
    1.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Please inform the property regarding number of children, age, meal plan, and extra bed requests in the Special Request section upon booking.
  • Children 3 years and over are considered as adults.
  • When booking for 3 or more rooms, different policies and additional supplements may apply. This policy is imposed by the property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Getting around
  • Distance from city center3.6 km
  • Travel time to airport (minutes)40
The property
  • Non-smoking rooms/floorsyes
  • Number of restaurants3
  • Number of rooms 587
  • Room voltage100

Property announcements

Please check the number of the guests you have booked.

Children 3 years old and over will be charged an extra fee.

An additional charge will be applied if the number of guests at check-in is more than the number of persons in the booking.

The number of guests should not exceed maximum occupancy. Additional guest will be refused.

The property does not allow joiners or visitors.

・Renewal work has been completed on the large open-air bath “Tanayu”. We will reopen from July 1, 2023.
・"Sorayu" is a hot spring exclusively for guests staying at Sorakan.
・"Midoriyu" on the first basement floor of the main building has closed on June 30, 2023. Thank you very much for your long patronage.

Facility Information As of July 1, 2023
【hot spring】
・Tanayu・・・Suginoi Palace 3F
・Aqua Garden ・Suginoi Palace 2F
・Sorayu... Sorakan 13F *Exclusively for Sorakan guests 【amusement facilities】
・SUGINOI BOWL & PARK ・Suginoi Palace 3F
・Aquabeat (Open only in summer/Business period in 2023: July 1st to September 30th)
・Shop・・・Suginoi Palace 1F
・Projection mapping・・・next to Suginoi Palace
Business hours may change depending on the situation.

Reviews of Suginoi Hotel from real guests

Provided by verified guests of Agoda
8.8
Cleanliness8.9
Facilities9.2
Location8.4
Room comfort and quality9.1
Service9.1
Value for money8.7
High score for Beppu
Rating
9+ Exceptional (827)
8-9 Excellent (246)
7-8 Very Good (221)
6-7 Good (56)
<6 Below Expectation (65)
Time of the year
Mar - May (311)
Jun - Aug (220)
Sep - Nov (342)
Dec - Feb (542)

Show reviews that mention 

Showing 1,415 verified guest comments
12345
10.0
Exceptional
Jeonghee from United States
Solo traveler
Stayed 1 night in November 2022

unforgettable mom's birthday”

Thank you so much for letting us stay in this wonderful hotel. They left a card in Korean/English, two cute rabbit towels and a fresh red rose on a bed for my mom's birthday. They made me cry with happiness because I could be able to make my mom an unexpected big surprise by upgraded room. It happened on Nov 24,2022. My mom still talks about that on the phone from korea. I think she will never forget and me neither. I really appreciate such a wonderful effort and I regret I did not ask one of staff's name. Thank you so much again!!! Happy new year!

Reviewed December 19, 2022

See room deals

Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded December 29, 2022
Suginoi Hotel
10.0
Exceptional
JAE from South Korea
Family with young children
Stayed 2 nights in December 2022

best staff and hotel”

It was the best choice and the best hotel!! The friendliness of the staff I commend you the most. The Korean staff, Park.. and the staff are kind!! thank you

Reviewed December 26, 2022

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Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded December 29, 2022
Suginoi Hotel
10.0
Exceptional
JAE from South Korea
Family with young children
Stayed 2 nights in December 2022

best staff and hotel”

It was the best choice and the best hotel!! The friendliness of the staff I commend you the most. The Korean staff, Park.. and the staff are kind!! thank you

Reviewed December 26, 2022

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Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded December 29, 2022
Suginoi Hotel
9.6
Exceptional
alvin from United States
Family with young children
Stayed 2 nights in December 2022

Great hotel for families”

Think Great Wolf Lodge in Japan, but even better! We love the amenities that this hotel provided. We had to cancel our original hotel due to closed access because of the snow storm. And then we stumbled across this one and it turned out great for my entire party of 11 people, including adults and kids. The Tanayu onsen is a must try, along with their outdoor heated pool, it’s perfect for family.

Reviewed December 26, 2022

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Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded December 29, 2022
Suginoi Hotel
10.0
Exceptional
Natalie from Hong Kong SAR, China
Family with teens
Stayed 1 night in December 2022

Highly recommend ”

Room is good, food is good, location is good....all are good to stay.... will stay here next year.

Reviewed December 07, 2022

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Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded December 14, 2022
Suginoi Hotel
10.0
Exceptional
Jong from South Korea
Couple
Stayed 1 night in December 2022

best place in beppu”

food is good, spa was good

Reviewed January 16, 2023

See room deals

Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded January 19, 2023
Suginoi Hotel
10.0
Exceptional
Chitpongse from Thailand
Couple
Stayed 1 night in November 2022

Exceptional”

The big complete hotel Good onsen Good dinner so much variety and very delicious also great breakfast

Reviewed November 18, 2022

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Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded December 01, 2022
Suginoi Hotel
10.0
Exceptional
miran from South Korea
Solo traveler
Stayed 1 night in February 2020

Everything is perfect!”

Room was big and clean. Aqua world swimming pool was so nice. Dinner and breakfast were so delicious. Tanayu hot spring was so fantastic at night. I want to stay at this hotel again

Reviewed February 27, 2020

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Thank you so much for your kind review! It is so nice to know you had enjoyed our hotel very much. We are looking forward to welcoming you again in near future. Sincerely yours Sugioni Hotel

Responded March 09, 2020
Suginoi Hotel
9.6
Exceptional
Sz from Taiwan
Group
Stayed 1 night in November 2022

very good hotel”

I enjoyed a lot when staying this hotel. Hot spring is wonderful, and the pool is big. Buffet is also fantastic, no matter for dinner or breakfast. Also hotel upgraded my room to a larger space. Appreciate it :)

Reviewed November 22, 2022

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Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded December 01, 2022
Suginoi Hotel
9.6
Exceptional
Angela from Hong Kong SAR, China
Family with teens
Stayed 1 night in November 2022

Family trip in Beppu”

Suginoi is definitely value for money, room is spacious with 2 beds and 1 tatami. Buffet dinner is good with lots of choice. Onsen is great with 2 different onsen to choose. Game Center is big with lots of games to kid.

Reviewed November 08, 2022

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Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded November 17, 2022
Suginoi Hotel
10.0
Exceptional
YUTUNG from Taiwan
Group
Niji-Kan Twin Room
Stayed 1 night in November 2022

very good”

very suit for couple.

Reviewed December 02, 2022

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Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded December 14, 2022
Suginoi Hotel
10.0
Exceptional
Sun from Hong Kong SAR, China
Family with young children
Stayed 2 nights in October 2019

Best Hotel ever”

Have good view, best facilities, I will recommend this hotel to any kind of travellers.

Reviewed April 03, 2020

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Thank you very much for your kind e-mail. I am so glad to know you had a great time during your stay! We are looking forward to welcoming you again! Sincerely yours Suginoi Hotel

Responded April 03, 2020
Suginoi Hotel
10.0
Exceptional
Pui from Hong Kong SAR, China
Couple
Stayed 1 night in June 2019

Big surprise”

Very surprise to have free upgrad. Will definitely patronize again! Good view, nice food and big surprise

Reviewed January 10, 2020

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Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are glad to hear that you satisfied with the view and meals. We are also happy to hear that you will stay at our hotel again. We are looking forward to welcoming you again soon!

Responded January 26, 2020
Suginoi Hotel
10.0
Exceptional
Leanne from Singapore
Family with teens
Stayed 1 night in December 2019

Must-stay!”

Extremely large hotel compound with everything you could ask for and more! Will visit again

Reviewed March 06, 2020

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Thank you very much for your kind review! It is so nice to know you had enjoyed our hotel very much. We are looking forward to welcoming you again in near future. Sincerely yours Sugioni Hotel

Responded March 09, 2020
Suginoi Hotel
9.2
Exceptional
Pui from Hong Kong SAR, China
Couple
Stayed 1 night in January 2020

only good for family trip with kids. Too noisy/crowded for couples. Food not that nice”

Booked one day for Japanese style room with dinner and breakfast. Hotel facilities good and staff/service r good too. However, large hotel making it too crowded and noisy all around, including the onsen and all facilities. Hotel is very suitable for kids and family trip, not quite an acceptable environment for couples. Expected Japanese style dinner but find out only buffet and foods are not that nice, just soso and numerous choice of foods. Mattress r too hard and pillow r too low. Low quality beddings and poor sleep due to it. If u have kids, I recommend this hotel as this must make them a lots of fun. But if u r couples, this hotel definitely not ur choice

Reviewed January 13, 2020

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Thank you very taking time to give us your feedback. We apologize that your impression of us was not exceeding the expectations. As you mentioned, our hotel is a kid’s heaven and more for a family travel than a romantic couple getaway. Thank you for your honest review. We hope we could welcome you again in the future with your children. Yours sincerely

Responded January 26, 2020
Suginoi Hotel
8.8
Excellent
Natasha from United Kingdom
Solo traveler
Stayed 1 night in March 2020

Excellent”

The only downside to this hotel is that the Aqua Garden is full of very young people who I don’t think are hotel guests and are there solely to use said area. It would be nice if there was a fountain show at a time when only guests are in the hotel. Food was excellent. Room was very nice with a beautiful view over the city and out to Beppu bay. The onsens, particularly Tana-yu, are amazing. Staff are all friendly and helpful. Whilst this is some way from the station there is a free shuttle service which is very regular so it’s not a problem at all.

Reviewed March 29, 2020

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Thank you very much for always choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are glad you enjoy our hotel. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded March 30, 2020
Suginoi Hotel
8.0
Excellent
margaret from Malaysia
Family with teens
Stayed 2 nights in December 2022

Family onsen resort”

Big facilities suitable for all groups of tourists even though some parts of the hotels are still closed. The staffs are very friendly and helpful. Check in staffs and concierge’s staffs are amazing. The shuttle buses from resort to Suginoi palace to carpark should be praised. Buffet breakfast and dinner are not to be missed. Quality of food, cleanliness of place are maintained.

Reviewed December 28, 2022

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Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded January 19, 2023
Suginoi Hotel
8.0
Excellent
IRENE from Singapore
Couple
Stayed 1 night in December 2022

Beautiful hotel Onsen ”

Nice Big room mountain facing with delicious buffet dinner. Love the Onsen

Reviewed December 12, 2022

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Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded December 14, 2022
Suginoi Hotel
7.6
Very good
Melody from Australia
Family with young children
Stayed 2 nights in January 2020

Excellent hotspring hotel for family ”

Fantastic service. Hotel is a bit old but then it’s very clean. Lots of facilities to enjoy in the hotel. Love the hot spring pool with swimming suit so the whole family can go together and enjoy family time!

Reviewed February 07, 2020

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Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are happy to hear that you loved the hot spring facilities and enjoyed at our hotel. We are looking forward to welcoming you again soon! Kind Regards

Responded February 08, 2020
Suginoi Hotel
7.6
Very good
Chong from Singapore
Couple
Stayed 1 night in January 2020

Very good”

Very spacious room. This is a gigantic hotel and seems to be a very popular one. There were up to 2000 guests when I stay there and it's quite over crowded. you will have to queue to everything including your meals. However those who comes with family can get to enjoy their wide range of facilities.

Reviewed February 02, 2020

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Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! Yes, our hotel is very big and good for family. For your information, early time is the tip not to wait in line. If you go to the restaurant about 17:00, you do not need to wait. Please try for the next time!!!!! We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded February 04, 2020
Suginoi Hotel
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