A great onsen experience”

While in Northern Kyushu, my wife and I naturally gravitated towards the onsen town of Beppu. Our choice of the Suginoi was based on reviews here and it promised to give us the "full deal". We were not disappointed. We spent 3 nights at the resort. From the moment we signed in, everything was as it should be. We had a mountain view room (at this time of year a much better sight that the ocean view) and this was the largest room, I have ever had in Japan - absolutely huge - bigger that many U.S. suites. We had full board - both breakfast and supper. After eating much too much the first day, we decided on what the best dishes were and focused on them for the rest of the time there. After 3 days however, the repetition starts to wear. This is compounded by the fact that the kitchen is pounding out at least 600 meals a day. It was cold during our stay, but the hot onsen made up for it. We had a great stay.

Business hotel with lot of faciliies”

First time in Suginoi and surprised with crowded people. We took free suginoi shuttle bus from Beppu train station. Hotel is very big (3 buildings with free shutlle between building). We stayed in 'Main Building Mountain View Twin Room'. We love the room as it's very new, large and comfort twin beds. Mountain view is nice. Big pool and big outdoor onsen. Lot of activites and game stations. Dinner and Breakfast need to wait for long queue, so need to be patient. It should be perfect if you bring children. But if you are looking for the quiet place to relax, maybe try other places.

Great stay”

I love the stay. Although this hotel is quite more expensive than other hotels in Beppu and located quite far from the Beppu station, you will not regret once you get there. There is a free shuttle bus service and the driver was really polite. The room is unbelievably huge and perfect clean. The view was great. You can see city, mountain and ocean at the same time. Two pools were awesome. There are six rides and two mini pools in Aqua beat which only opens in Summer. I recommend you to bring your own tubes as rental fee is quite expensive. The spa was fantastic. All the staffs were really kind. I did not book the dinner and breakfast as I planned to go to local restaurants. Local restaurants near the station were great. I stayed here just one night, but the next time, I would love to stay here at least 2 nights as there are so many things to enjoy.

A hotel with a panoramic view of the Beppu city”

The hotel is located on the hill, about 15 minutes by car from JR Beppu railway station. From the 15th floor of the main building, you can see a panoramic view of the Beppu city and the bay. The hotel also has amusement facilities (such as game center and shopping center) and open air onsen “Tanayu” (free for the hotel’s guest) where you can also see the magnificent view of Beppu city. Transportation is very easy since there is a shuttle bus between the hotel and JR Beppu railway station.

Great onsen resort”

We stayed at Suginoi's twin mountain view room. It really had a spectacular view, as the room had a large span of windows. In the room itself, there was a tatami section separate from the beds, which was nice. The bathroom in room was very spacious. There were noticeable amounts of dust in the wooden panelling along the walls by the beds but otherwise the room was clean. The dinner and breakfast buffets were great, but the outdoor onsens were the real experience. At night, you overlook the lights of Beppu city and during the day, the lovely view of the ocean. There are frequent shuttles between the 3 buildings, all walkable distances. Even though there were lots of families with children, it was still quiet and enjoyable at night.

Excellent”

The only downside to this hotel is that the Aqua Garden is full of very young people who I don’t think are hotel guests and are there solely to use said area. It would be nice if there was a fountain show at a time when only guests are in the hotel. Food was excellent. Room was very nice with a beautiful view over the city and out to Beppu bay. The onsens, particularly Tana-yu, are amazing. Staff are all friendly and helpful. Whilst this is some way from the station there is a free shuttle service which is very regular so it’s not a problem at all.

Fantastic experience in an onsen resort!”

Very convenient that the hotel provide free pick up/drop off service every 15 minutes at Beppu Station. Spacious area & rooms. Different types of indoor & outdoor public hotspring with good views. Fantatics buffet dinner & breakfast. A great of varieties of souveniers to shop in the building too. Very nice experience!

Come for the Outdoor Hilltop Onsens”

The Suginoi Hotel is a very unique place. The hotel reminded me of a Las Vegas hotel without the casino. There are water and laser light shows, an arcade full of games, a bowling alley and tons of people, especially children. If you are looking for an intimate getaway, this is not your hotel. The room was very old and outdated but had a huge window with a great city and ocean view. The dinner buffet was disappointing for the food choices but the breakfast buffet was better. Both buffets were packed like a Las Vegas buffet. One night, we upgraded to the Japanese restaurant for only about $5 per person which was worth the price. Good food and very quiet and peaceful. The shining star on the hill was the onsens (hot springs) especially at night. Imagine yourself naked, in warm hot springs water with a slight ocean breeze overlooking the ocean and city lights. This experience felt like a dream. You could stay elsewhere and just pay to use the onsens.

Great Facilities”

I was there with my 11 year old daughter. There is enough in this hotel to keep you entertained for 3- 4 nights!. Great facilities - big outdoor onsen, indoor water park and pool, outdoor pool, laser show at night, good choices of food and also an in-house amusement center. The laser show one of the best seen, it is fantastic! Complimentary transport from the train station is also great for travelling within Beppu. I will visit again, well before my children get too old to enjoy the facilities.

Perfectly adequate Japanese resort hotel”

A farily typical Japanese hotel with extensive facilities (which I didn't use as I was there for a brief business trip.) The rooms are typically small but perfectly comfortable. Wired interenet available at no extra cost (you have to ask for a cable at the front desk.) The hotel is on a hillside so walking to Beppu not easy. Hordes of Japanese families are there using the "Onsen" (hot tubs). Typically excellent Japanese service. I didn't eat at the hotel at all.

i think it was reasonable hotel. especially, outside spa in facility was good.”

when I took in outside spa in the hotel I relieved stress and took care of me it's very good point of this hotel. and also, breakfast was fantastic. if I go to Beppu again i am willing to do to book the hotel.

Very good”

A 5 floors free parking lot with free shuttle bus service to the hotel. There are also free shuttle buses to the beppu station and travrl within the hotel because it's very big. We have been upgraded to a large room with tatami living room. Many choices of food for dinner buffet and breakfast. Good place for hot spring. You should only stay inside of the hotel due to the location but it has enough facility for you to spend your time

Great for the family.”

Excellent experience. This hotel is huge and is a long walk to different locations. Highly recommended for family traveling to Beppu.

Enjoyable stay, large scale onsens”

The staff are very friendly, and the resort hotel offers lot of activities. Gorgeous view of Beppu and sea from hotel.

Nice buffet dinner and great view”

A very huge hotel comes with lots of entertainment and onsens. Got a room that facing the mountain view but I would advise to get a room facing the seaview. The seaview is super nice. Dinner buffet was another delight. Super delicious with unlimited fresh sashimi, lamb, beef etc. Even, half way during our dining, there were some musical performances by a group of Caucasians came in and sang some beautiful songs. You can choose your own tables either indoor or outdoor. There is a public large onsen pool (aqua garden) that can wear swimming attire while enjoying your hot bath and watching the 3D water show. Don't forget to try their naked onsen after the public large pool as you were blessed with a magnificent night view! Super nice view! The only drawback was one of the staff (Indian or sri Lankan) was a wee bit rude as he stopped us while we were about to enter the hotel from shuttle bus, to check in by 3pm. We have to tell him that we were due for check in! He should have welcome us and asked how can I help you. The way he stopped us from entering was very rude cos every customers came into the hotel either they were a genuine hotel guest or just merely come for a visit. Shouldn't be treated like not welcome! I would suggest to teach the staff for better and friendly approach! It did spoil my mood

Huge Hotel, biggest i have seen in Japan.”

I did use their free bus service which worked like a charm, they even offered a bus from one hotel building to the next and told me i need 10 minutes to walk from one building to the next (actually i needed around 5 minutes). The onsen facilities were top notch and not overcrowded , very good water quality, excellent late night light show in the outdoor onsen. Internet only in the lobby but it was free wifi. Resteraunts were very good. The hotel room and the view was great, the room was the hugest i have seen in japan it was like 2 big rooms in one , one was a japanese room in standard size , and the other part was western style and both parts were bigger then a normal hotel room. The beds were very confy. I had the best stay in japan i had the last 5 years and the best hotel i have ever been.

The hot spring is great with good Bepu Bay view.”

It was a wonderful stay in suginoi!Good for couples, children, family, and also the seniors!

a wonderful hotel”

it was a wonderful stay in suginoi! definitely will come once again!

only good for family trip with kids. Too noisy/crowded for couples. Food not that nice”

Booked one day for Japanese style room with dinner and breakfast. Hotel facilities good and staff/service r good too. However, large hotel making it too crowded and noisy all around, including the onsen and all facilities. Hotel is very suitable for kids and family trip, not quite an acceptable environment for couples. Expected Japanese style dinner but find out only buffet and foods are not that nice, just soso and numerous choice of foods. Mattress r too hard and pillow r too low. Low quality beddings and poor sleep due to it. If u have kids, I recommend this hotel as this must make them a lots of fun. But if u r couples, this hotel definitely not ur choice

Exceptional”

Excellent hotel. We stayed in Hana building with ocean view room - fantastic. If you can stay in Hana building it is more conveniently located for hotel amenities compared to the other buildings. Shuttle service is a great feature. Only downside was the buffet selection didn’t seem to change at all, however we only stayed 3 nights so could just be we didn’t stay long enough. Lots of choices, but not overly vegan friendly for those that care about this (mostly salad, fruit, bread, rice). Was nice to have both breakfast and dinner included though - you could easily just spend a couple days without even leaving the hotel as there is so much to do.