Excellent stay. A variety of facilities with hot springs, outdoor swimming pool, etc”

Free shuttle bus service provided. Large-scaled outdoor hot springs and swimming pool. The hotel room is very spacious with both traditional Japanese and western furniture. We had wonderful stay there.

There’s something for everyone in the family”

The onsen resort has all the facilities suitable for all ages. Onsen, onsen swimming pool, 3D show, water lighting show, Game Center, bowling alley etc. The dinner was great. Best hotel buffet dinner I had with a wide range of food at good quality. I wished I had a bigger stomach. 😅

Great onsen resort”

We stayed at Suginoi's twin mountain view room. It really had a spectacular view, as the room had a large span of windows. In the room itself, there was a tatami section separate from the beds, which was nice. The bathroom in room was very spacious. There were noticeable amounts of dust in the wooden panelling along the walls by the beds but otherwise the room was clean. The dinner and breakfast buffets were great, but the outdoor onsens were the real experience. At night, you overlook the lights of Beppu city and during the day, the lovely view of the ocean. There are frequent shuttles between the 3 buildings, all walkable distances. Even though there were lots of families with children, it was still quiet and enjoyable at night.

recommend”

if i hv to pick one or two things to critique, the bathroom n toilet in rooms are too old, which i believe were not replaced together during removation. another thing is the reception staff of the buffet restaurant, the men were rude and impolite to chinese looking tourists. very obvious.

Exceptional”

A hotel with all kind of facilities. Highly recommend to allow more time in the hotel to make a full use of the facilities. Dinner is a must with them.

Good service ”

The shuttle bus is available between the hotel and car park. For the dinner, need for queueing and the staff will take care of English speaking person. The bowling games is free and just pay for the shoes rental fee. The hotel room is clean, comfortable and big.

Excellent”

Nice hot spring but too noisy.

Exceptional”

Excellent experience for us, and we will come back soon.

Yes for family travel”

if I travel with family (especially with kids) I will stay here again. It is definitely kid-friendly. Buffet options - nothing to complaint , quality was higher than I had expected for buffet . cooking stations were mastered by delicated chef. Amazing view which is unbeatable yet it was just too noisy to enjoy the quiet onsen time. It has separated into 2 parts - 1st part all-genders pool( aqua city) which I did expect to be in festive atmosphere. more like a pool area , prepare swimwear , allow fotos. 2nd part- gender-restricted onsen (little bit better but not as quiet as any other onsen I had been to). I am sorry but don’t mean to offense, during my time (Thursday night) it was packed with Korean family , kids just need extra effort to control. Of course myself is Chinese as well, I am not sure if it can get noisy too if it is packed with Chinese family. Juz in my case according to my observation , 79%Korean, 10% Japanese,10% Chinese , 1% western

Excellent”

The hotel has a very nice swimming pool that overlooks the sea. It is heated in Winter and it was nice to have a dip after sight-seeing. Nice Onsen too. The breakfast and dinner had wide choice of food. Food was good but the hotel should try to change their menu daily.

Old Style Japanese Hotel but value for money”

Very old style and local hotel, excellent buffet dinner and breakfast, room is big but very old style (80s/90s), you will expect to see a lot of tourist from Korea, view is great, location is excellent for us as we drive, overall the hotel is clean and value for money.

Great Facilities”

I was there with my 11 year old daughter. There is enough in this hotel to keep you entertained for 3- 4 nights!. Great facilities - big outdoor onsen, indoor water park and pool, outdoor pool, laser show at night, good choices of food and also an in-house amusement center. The laser show one of the best seen, it is fantastic! Complimentary transport from the train station is also great for travelling within Beppu. I will visit again, well before my children get too old to enjoy the facilities.

Bravo”

Big room, many facilities, Very good sea view in outside hot springs and swimming pool, many facilities so can stay for a whole day, rich dinner and breakfast buffet. Excellent experience for us, and we will come back soon.

suginoi”

The hotel provide onsen with swimsuite area and traditional onsen (nude) area. They also provide quick dry machine for swimsuite in dressing room. Onsens were good. Staff were active, polite and helpful. Dinner and breakfast buffet were ok. Our rooms were clean.

Great Location and a must see”

Loved it... food was great and was given an upgrade of free dinners / buffet for three nights of our stay ... no other westerners there so was an experience I wouldn't of missed with all the Japanese families.. The spas are wonderful and as reported before ... YOU must try the dinner buffet ,,, Ok - is in excess but a must do .. Loved it

Very nice resorts with Pool and SPA”

I traveled here with my family, and used AQUA BEAT and TANAYU SPA among the facilities. I had a very happy time with my babies in AQUA BEAT, and enjoyed SPA which is located in the roof top. The view in TANAYU is wonderful!! specially in the night time, I saw the beautiful city lighting.

Good experience except for the Italian restaurant ”

The Japanese style room was clean, spacious and well-appointed, the toilet looked old because of the cool white fluorescent lighting, but otherwise we had good experiences with the onsens and aqua garden. Good place for families with arcade, aqua garden and wave pool to keep the kids occupied. Both buffet restaurants had a good selection of food, in particular the Caeda Palace, however these 2 restaurants do not open for lunch, so dining options for lunch are limited. We tried the Italian restaurant, food was alright, but we were made to wait outside even though there were empty tables. The waitress kept ushering us out of the restaurant to the back entrance, gave us the menu and asked us to place our orders first before we could sit down at a table and make ourselves comfortable. She said she needed to prepare the table, but this should be done before guests arrive, not after. It felt like an odd practice and runs contrary to what most restaurants do.

Resort style hotel”

The hotel is very big with 3 main buildings and the onsen is awesome. Can soak everyday and there’s 2 onsen with one infinity pool. Is very children friendly as they provide children slippers and Yukata too. The Buffet breakfast and dinner selection is good too. There’s indoor heated infinity swimming pool , playground style water pool called the Aqua Garden which are free of charge. There’s also aqua laser and water show at night. Besides there’s bowling Centre, gym, massage, game arcardes that need to pay. The room is good and spacious. We had the western bed with Japanese resting area. The staff are friendly and helpful. A thing I don’t like is the gym, we need to pay. Usually gym come free with hotel stay. And also initially for my room, the toilet kind of smell cause of the piping maybe, not very strong smell. But after the staff spray the toilet, the smell is fine. Overall the stay is very enjoyable and the children definitely love it.

Not for foreigners”

Staff are impolite in general and gave priority to local guests. Poor communication in English.

The hot spring is great with good Bepu Bay view.”

It was a wonderful stay in suginoi!Good for couples, children, family, and also the seniors!