Don't miss out!
6 travelers have booked today.
"It was a wonderful stay in suginoi!Good for couples, childre..."
December 3, 2018
Hot spring bath
6 travelers have booked today.
|Value for money||8.7|
|Distance to city center||3.6 km|
|Nearest airport||Oita Airport (OIT)|
|Distance to airport||32.1 km|
"Wonderful buffet spread for breakfast (the best in town)."
October 15, 2018
"Love the Musical Lights show in the night while soaking in heated pool on roof top."
October 15, 2018
"Onsen, onsen swimming pool, 3D show, water lighting show, Game Center, bowling alley etc."
October 31, 2018
"Best foods best onsen best location!!!"
January 7, 2019
Surrounded by the famous hot springs of Beppu, the 5-star Suginoi Hotel offers a wide range of facilities as well as leisure and entertainment activities to maximize all guests’ pleasure during their stay. All 562 guestrooms are perfectly designed in a unique blend of contemporary and Japanese style. The hotel proudly presents the Caeda Floor with modern rooms and the Good Time Floor with spa baths inside each of the Japanese-Western designed rooms. Take deep pleasure in one of the prided hot spring baths, enhanced with stunning views of Beppu Bay, or rejuvenate your body and soul in the Spa the Caeda. Other superb entertainment options are the Suginoi bowl, the Suginoi Palace Theater, the Namco Land game center, and the Aquabeat with a weatherproof pool. The Suginoi Hotel is a perfect venue that completes each of your desires in each stay. To experience all these, just submit your travel date via our secure online booking form.
"I had a very happy time with my babies in AQUA BEAT, and enj..."
October 30, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
Show reviews that mention
Excellent stay. A variety of facilities with hot springs, outdoor swimming pool, etc”
Free shuttle bus service provided. Large-scaled outdoor hot springs and swimming pool. The hotel room is very spacious with both traditional Japanese and western furniture. We had wonderful stay there.
Thank you very much for taking the time to write a review of Suginoi Hotel. We are so happy to receive a nice feedback. It is very king of you to introduce our hotel facilities and restaurant details. We are looking forward to welcoming you again in near future. Sincerely yours Suginoi Hotel
There’s something for everyone in the family”
The onsen resort has all the facilities suitable for all ages. Onsen, onsen swimming pool, 3D show, water lighting show, Game Center, bowling alley etc. The dinner was great. Best hotel buffet dinner I had with a wide range of food at good quality. I wished I had a bigger stomach. 😅
Dear Hui, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are so happy to receive such a nice feedback about our Onsen, The Aqua Garden, 3D show, water fountain show, game center and bowling alley ets., We are also glad to know our buffet dinner was best for you! We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel
Great onsen resort”
We stayed at Suginoi's twin mountain view room. It really had a spectacular view, as the room had a large span of windows. In the room itself, there was a tatami section separate from the beds, which was nice. The bathroom in room was very spacious. There were noticeable amounts of dust in the wooden panelling along the walls by the beds but otherwise the room was clean. The dinner and breakfast buffets were great, but the outdoor onsens were the real experience. At night, you overlook the lights of Beppu city and during the day, the lovely view of the ocean. There are frequent shuttles between the 3 buildings, all walkable distances. Even though there were lots of families with children, it was still quiet and enjoyable at night.
Dear Fannie, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are glad to know you like our room, but we are sorry for the dust in the wooden panelling along the walls by bed. We will make sure to clean the dust. We are also glad you enjoed the view from our hotel room Ocean side. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel
if i hv to pick one or two things to critique, the bathroom n toilet in rooms are too old, which i believe were not replaced together during removation. another thing is the reception staff of the buffet restaurant, the men were rude and impolite to chinese looking tourists. very obvious.
Dear Christy sama, Thank you for your comments recommended. However, I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and we will make sure to improve our customer service to prevent such an incident never occur again. Regarding to the toilet, as you mentioned, we have renovated part of the toilet once. I appreciate if we could get your kind understanding as the renovation style was the best choice for us at that time. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Suginoi Hotel
A hotel with all kind of facilities. Highly recommend to allow more time in the hotel to make a full use of the facilities. Dinner is a must with them.
Dear Wei sama, Thank you for sharing your feedback regarding your stay! It is very nice to hear you enjoy our amusement facilities and restaurants.. We are continually trying to improve the variety and quality of our menu and services. Thank you for staying at the Suginoi Hotel Beppu and we hope to welcome you again in near future! Sincerely Suginoi Hotel
Yes for family travel”
if I travel with family (especially with kids) I will stay here again. It is definitely kid-friendly. Buffet options - nothing to complaint , quality was higher than I had expected for buffet . cooking stations were mastered by delicated chef. Amazing view which is unbeatable yet it was just too noisy to enjoy the quiet onsen time. It has separated into 2 parts - 1st part all-genders pool( aqua city) which I did expect to be in festive atmosphere. more like a pool area , prepare swimwear , allow fotos. 2nd part- gender-restricted onsen (little bit better but not as quiet as any other onsen I had been to). I am sorry but don’t mean to offense, during my time (Thursday night) it was packed with Korean family , kids just need extra effort to control. Of course myself is Chinese as well, I am not sure if it can get noisy too if it is packed with Chinese family. Juz in my case according to my observation , 79%Korean, 10% Japanese,10% Chinese , 1% western
The hotel has a very nice swimming pool that overlooks the sea. It is heated in Winter and it was nice to have a dip after sight-seeing. Nice Onsen too. The breakfast and dinner had wide choice of food. Food was good but the hotel should try to change their menu daily.
Old Style Japanese Hotel but value for money”
Very old style and local hotel, excellent buffet dinner and breakfast, room is big but very old style (80s/90s), you will expect to see a lot of tourist from Korea, view is great, location is excellent for us as we drive, overall the hotel is clean and value for money.
I was there with my 11 year old daughter. There is enough in this hotel to keep you entertained for 3- 4 nights!. Great facilities - big outdoor onsen, indoor water park and pool, outdoor pool, laser show at night, good choices of food and also an in-house amusement center. The laser show one of the best seen, it is fantastic! Complimentary transport from the train station is also great for travelling within Beppu. I will visit again, well before my children get too old to enjoy the facilities.
Big room, many facilities, Very good sea view in outside hot springs and swimming pool, many facilities so can stay for a whole day, rich dinner and breakfast buffet. Excellent experience for us, and we will come back soon.
The hotel provide onsen with swimsuite area and traditional onsen (nude) area. They also provide quick dry machine for swimsuite in dressing room. Onsens were good. Staff were active, polite and helpful. Dinner and breakfast buffet were ok. Our rooms were clean.
Great Location and a must see”
Loved it... food was great and was given an upgrade of free dinners / buffet for three nights of our stay ... no other westerners there so was an experience I wouldn't of missed with all the Japanese families.. The spas are wonderful and as reported before ... YOU must try the dinner buffet ,,, Ok - is in excess but a must do .. Loved it
Good service ”
The shuttle bus is available between the hotel and car park. For the dinner, need for queueing and the staff will take care of English speaking person. The bowling games is free and just pay for the shoes rental fee. The hotel room is clean, comfortable and big.
Dear Kin, Thank you very much for your kind review of "Good service" to the Suginoi Hotel in Beppu! We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel
Very nice resorts with Pool and SPA”
I traveled here with my family, and used AQUA BEAT and TANAYU SPA among the facilities. I had a very happy time with my babies in AQUA BEAT, and enjoyed SPA which is located in the roof top. The view in TANAYU is wonderful!! specially in the night time, I saw the beautiful city lighting.
Dear Jaebong, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are so happy to know you enjoyed your stay with your babies and family. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel
Good experience except for the Italian restaurant ”
The Japanese style room was clean, spacious and well-appointed, the toilet looked old because of the cool white fluorescent lighting, but otherwise we had good experiences with the onsens and aqua garden. Good place for families with arcade, aqua garden and wave pool to keep the kids occupied. Both buffet restaurants had a good selection of food, in particular the Caeda Palace, however these 2 restaurants do not open for lunch, so dining options for lunch are limited. We tried the Italian restaurant, food was alright, but we were made to wait outside even though there were empty tables. The waitress kept ushering us out of the restaurant to the back entrance, gave us the menu and asked us to place our orders first before we could sit down at a table and make ourselves comfortable. She said she needed to prepare the table, but this should be done before guests arrive, not after. It felt like an odd practice and runs contrary to what most restaurants do.
Dear Yilling sama, Thank you very much for taking your time for writing a review. We are sorry that you had bad experience at our Italian restaurant. We shared this information with our management levels and relative department to fix the problem and improve the customer service at the restaurant. We are sorry again about it. Sincerely yours Suigoi Hotel
Resort style hotel”
The hotel is very big with 3 main buildings and the onsen is awesome. Can soak everyday and there’s 2 onsen with one infinity pool. Is very children friendly as they provide children slippers and Yukata too. The Buffet breakfast and dinner selection is good too. There’s indoor heated infinity swimming pool , playground style water pool called the Aqua Garden which are free of charge. There’s also aqua laser and water show at night. Besides there’s bowling Centre, gym, massage, game arcardes that need to pay. The room is good and spacious. We had the western bed with Japanese resting area. The staff are friendly and helpful. A thing I don’t like is the gym, we need to pay. Usually gym come free with hotel stay. And also initially for my room, the toilet kind of smell cause of the piping maybe, not very strong smell. But after the staff spray the toilet, the smell is fine. Overall the stay is very enjoyable and the children definitely love it.
Not for foreigners”
Staff are impolite in general and gave priority to local guests. Poor communication in English.
Thank you for taking the time to write a review. But we are sorry that you had such an experience during your stay, and it shouldn’t have been happened! Not all of staff are able to speak English, but we will try to improve our skills. Moreover, please ask for translation system for the next time. We can ask the operator on the phone or on the tablet. We are sorry we couldn't help you this time. We are sorry about the situation once again. Sincerely yours Suginoi Hotel
Nice hot spring but too noisy.
Thank you very much for taking the time to write a review of Suginoi Hotel. As you mentioned, we are usually fully booked and so many families and groups are staying with us. So, we are relatively a friendly amusement park style resort hotel rather than a quiet place which feels hesitate to go. It is nice to know this information before our guests choose us. We are looking forward to welcoming you again in near future. Sincerely yours Suginoi Hotel
Excellent experience for us, and we will come back soon.
Thank you very much for taking the time to write a review of Suginoi Hotel. It is so happy to receive a nice feedback. We are looking forward to welcoming you again in near future. Sincerely yours Suginoi Hotel
The hot spring is great with good Bepu Bay view.”
It was a wonderful stay in suginoi!Good for couples, children, family, and also the seniors!
Dear Man sama, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are so happy to receive such a nice feedback. We are looking forward to welcoming you again! Sincerely yours Suginoi Hotel