8.8
Excellent
/10
(2,033 reviews)See what guests said
See map
8.2

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Sugino Hotel Tanayu Onsen 370 m
Suginoi Palace 390 m
Ichinoide Kaikan 800 m
Beppu Art Museum 830 m
Global Tower 990 m
B-Con Plaza, Global Tower 990 m
B-Con Plaza 1.08 km
Beppu Rakutenchi 1.16 km
Mugen-no-Sato 1.25 km
Beppu City Hall 1.44 km
Nearby landmarks
Suginoi Palace 390 m
Statue of Kumahachi Aburaya 2.37 km
Beppu Tower 2.8 km
Jigokumushikobo Kannawa 3.58 km
Kamado Jigoku 3.66 km
Hells of Beppu 3.67 km
Yukemuri Observatory 3.69 km
Umi Jigoku 3.73 km
Tatsumaki Jigoku 4.87 km
Chinoike Jigoku 4.89 km
Suginoi Hotel

"We stayed in 'Main Building Mountain View Twin Room'. We love the room as it's very new, large and comfort twin beds."

Nanthawan - October 17, 2019
 Suginoi Hotel
Lobby Suginoi Hotel
Swimming pool Suginoi Hotel
See all 60 photos
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Suginoi Hotel

1 Kankaiji , Beppu, Beppu, Japan, 874-0822 - See map
Property highlights
Front desk [24-hour]
Hassle-free check in
Close to Suginoi Palace
Within 390 m of property

This property is in high demand!

4 travelers have booked today.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
  • Hot tub

  • Sauna

  • Hot spring bath

  • Air conditioning

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Beppu every 29 minutes on Agoda.com
Value for money8.7
Distance to city center3.6 km
Location rating8.2
Nearest airportOita Airport (OIT)
Distance to airport32.5 km

Rooms available at Suginoi Hotel

Exceptional
Room comfort & quality
9.1
Hana Building Double Room - Non-Smoking
Hana Building Double Room - Non-Smoking
...
  • Room size: 22 m²/237 ft²
  • Mountain view
  • 1 king bed
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Hana Building Twin Room
Hana Building Twin Room
...
  • Room size: 22 m²/237 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Main Building Mountain View Twin Room
Main Building Mountain View Twin Room
...
  • Room size: 26 m²/280 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Main Building Ocean View Japanese Style Room
Main Building Ocean View Japanese Style Room
...
  • Room size: 54 m²/581 ft²
  • Sea view
  • 3 futons
Enter dates to see prices
Main Building Ocean View Japanese Western Style Room
Main Building Ocean View Japanese Western Style Room
...
  • Room size: 53 m²/570 ft²
  • Sea view
  • 2 single beds and 2 futons
Enter dates to see prices
Main Building Mountain View Japanese Western Style Room
Main Building Mountain View Japanese Western Style Room
...
  • Room size: 53 m²/570 ft²
  • Non-smoking
  • 2 single beds and 1 futon
Enter dates to see prices
Hana Building Mountain View Japanese Western Style Room
Hana Building Mountain View Japanese Western Style Room
...
  • Room size: 44 m²/474 ft²
  • Mountain view
  • 2 single beds and 1 futon
Enter dates to see prices
Hana Building Ocean View Japanese Western Style Room
Hana Building Ocean View Japanese Western Style Room
...
  • Room size: 44 m²/474 ft²
  • Sea view
  • 2 single beds or 1 futon
Enter dates to see prices
Middle Building Superior Mountain View Room - Non-Smoking
Middle Building Superior Mountain View Room - Non-Smoking
...
  • Room size: 57 m²/614 ft²
  • Mountain view
  • 2 single beds & 1 futon
Enter dates to see prices
Middle Building Standard Mountain View Room with Semi-Open-Air Hot Tub - Non-Smoking
Middle Building Standard Mountain View Room with Semi-Open-Air Hot Tub - Non-Smoking
...
  • Room size: 57 m²/614 ft²
  • Shower and bathtub
  • 2 single beds & 1 sofa bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Suginoi Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Suginoi Hotel?

For those who wish to drive their own cars, Suginoi Hotel has a car park available for guests. Parking is free for guests. Self-parking is conveniently available at the resort.

Is breakfast offered at Suginoi Hotel?

Wake up to a great buffet breakfast at Suginoi Hotel.

What are my dining options at Suginoi Hotel?

Suginoi Hotel features 3 on-site restaurants for your dining convenience. Western cuisine is available for guests. Dishes are served in buffet during opening hours.

What is the smoking policy at Suginoi Hotel?

Suginoi Hotel does permit smoking in some areas and is not 100% smoke-free.

See map
Explore the neighborhood

What people love about Suginoi Hotel

  • 10.0
    Exceptional
    Spaciousness

    "Extremely large hotel compound with everything you could ask for and more!"

    Leanne

    |

    March 6, 2020

  • 10.0
    Exceptional
    Spaciousness

    "Hotel is very big (3 buildings with free shutlle between building)."

    Nanthawan

    |

    October 17, 2019

  • 7.6
    Very good

    "This is a gigantic hotel and seems to be a very popular one."

    Chong

    |

    February 2, 2020

Property ranking|Compared to 244 Beppu properties
See all rankings
Room comfort score
9.1/10
Review score - United States
9.3/10
Room size
46 sqm.
Value for money score
8.7/10
Better than
97
%
of Beppu properties
Better than
96
%
of Beppu properties
Bigger than
95
%
of Beppu properties
Better than
93
%
of Beppu properties
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Overall rating:
8.8
Excellent
2,033 reviews
Cleanliness
8.8
Facilities
9.2
Location
8.2
Read all reviews >
What travelers say they love:
Love the hot spring pool with swimming suit so the whole fam...
Melody from Australia
Family with young children
More about Suginoi Hotel

More about Suginoi Hotel

Surrounded by the famous hot springs of Beppu, the 5-star Suginoi Hotel offers a wide range of facilities as well as leisure and entertainment activities to maximize all guests’ pleasure during their stay. All 562 guestrooms are perfectly designed in a unique blend of contemporary and Japanese style. The hotel proudly presents the Caeda Floor with modern rooms and the Good Time Floor with spa baths inside each of the Japanese-Western designed rooms. Take deep pleasure in one of the prided hot spring baths, enhanced with stunning views of Beppu Bay, or rejuvenate your body and soul in the Spa the Caeda. Other superb entertainment options are the Suginoi bowl, the Suginoi Palace Theater, the Namco Land game center, and the Aquabeat with a weatherproof pool. The Suginoi Hotel is a perfect venue that completes each of your desires in each stay. To experience all these, just submit your travel date via our secure online booking form.

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Most talked about facilities

Breakfast
16 mentions
Food & Dining
11 mentions
Swimming Pool
11 mentions
View
6 mentions

What they offer

8.0
Very good

"We're a big family with two toddlers, it feels the facilitie..."

Wai

|

September 12, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Suginoi Hotel from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness8.8
Facilities9.2
Location8.2
Room comfort and quality9.1
Service9.0
Value for money8.7
High score for Beppu
Rating
9+ Exceptional (582)
8-9 Excellent (201)
7-8 Very Good (182)
6-7 Good (47)
<6 Below Expectation (46)
Time of the year
Mar - May (212)
Jun - Aug (141)
Sep - Nov (291)
Dec - Feb (414)
Don't miss out!Users are booking a place in Beppu every 29 minutes on Agoda.com
All guests (2033)
All room types
All languages

Show reviews that mention 

Showing 1058 verified guest comments
12345
9.7
Exceptional
Christopher from Canada
Couple
Stayed 3 nights in December 2013

A great onsen experience”

Onsen - Views - Food

While in Northern Kyushu, my wife and I naturally gravitated towards the onsen town of Beppu. Our choice of the Suginoi was based on reviews here and it promised to give us the "full deal". We were not disappointed. We spent 3 nights at the resort. From the moment we signed in, everything was as it should be. We had a mountain view room (at this time of year a much better sight that the ocean view) and this was the largest room, I have ever had in Japan - absolutely huge - bigger that many U.S. suites. We had full board - both breakfast and supper. After eating much too much the first day, we decided on what the best dishes were and focused on them for the rest of the time there. After 3 days however, the repetition starts to wear. This is compounded by the fact that the kitchen is pounding out at least 600 meals a day. It was cold during our stay, but the hot onsen made up for it. We had a great stay.

Reviewed December 30, 2013
10.0
Exceptional
Nanthawan from Thailand
Group
Main Building Mountain View Twin Room
Stayed 1 night in October 2019

Business hotel with lot of faciliies”

First time in Suginoi and surprised with crowded people. We took free suginoi shuttle bus from Beppu train station. Hotel is very big (3 buildings with free shutlle between building). We stayed in 'Main Building Mountain View Twin Room'. We love the room as it's very new, large and comfort twin beds. Mountain view is nice. Big pool and big outdoor onsen. Lot of activites and game stations. Dinner and Breakfast need to wait for long queue, so need to be patient. It should be perfect if you bring children. But if you are looking for the quiet place to relax, maybe try other places.

Reviewed October 17, 2019

Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are glad to hear that you totally enjoyed our hotel. For dinner, you can change to the Italian restaurant or the Japanese Kaiseki restaurant instead of buffet restaurants with an extra bit charge so that you can dine with relaxed without stress of waiting. Kindly use this feature if you have opportunities to come again. We are looking forward to welcoming you again soon! Best regards Sguinoi Hotel

Responded October 27, 2019
Suginoi Hotel
9.7
Exceptional
BAK from South Korea
Solo traveler
Stayed 1 night in July 2013

Great stay”

Huge room, Wonderful Pool&Spa, Kind Staffs

I love the stay. Although this hotel is quite more expensive than other hotels in Beppu and located quite far from the Beppu station, you will not regret once you get there. There is a free shuttle bus service and the driver was really polite. The room is unbelievably huge and perfect clean. The view was great. You can see city, mountain and ocean at the same time. Two pools were awesome. There are six rides and two mini pools in Aqua beat which only opens in Summer. I recommend you to bring your own tubes as rental fee is quite expensive. The spa was fantastic. All the staffs were really kind. I did not book the dinner and breakfast as I planned to go to local restaurants. Local restaurants near the station were great. I stayed here just one night, but the next time, I would love to stay here at least 2 nights as there are so many things to enjoy.

Reviewed July 15, 2013
9.7
Exceptional
Narattaphol from Thailand
Business traveler
Stayed 4 nights in May 2012

A hotel with a panoramic view of the Beppu city”

Open air onsen (hot spring bath)

The hotel is located on the hill, about 15 minutes by car from JR Beppu railway station. From the 15th floor of the main building, you can see a panoramic view of the Beppu city and the bay. The hotel also has amusement facilities (such as game center and shopping center) and open air onsen “Tanayu” (free for the hotel’s guest) where you can also see the magnificent view of Beppu city. Transportation is very easy since there is a shuttle bus between the hotel and JR Beppu railway station.

Reviewed May 30, 2012
9.6
Exceptional
Fannie from Canada
Couple
Main Building Mountain View Twin Room
Stayed 1 night in October 2018

Great onsen resort”

We stayed at Suginoi's twin mountain view room. It really had a spectacular view, as the room had a large span of windows. In the room itself, there was a tatami section separate from the beds, which was nice. The bathroom in room was very spacious. There were noticeable amounts of dust in the wooden panelling along the walls by the beds but otherwise the room was clean. The dinner and breakfast buffets were great, but the outdoor onsens were the real experience. At night, you overlook the lights of Beppu city and during the day, the lovely view of the ocean. There are frequent shuttles between the 3 buildings, all walkable distances. Even though there were lots of families with children, it was still quiet and enjoyable at night.

Reviewed October 28, 2018

Dear Fannie, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are glad to know you like our room, but we are sorry for the dust in the wooden panelling along the walls by bed. We will make sure to clean the dust. We are also glad you enjoed the view from our hotel room Ocean side. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded November 14, 2018
Suginoi Hotel
8.8
Excellent
Natasha from United Kingdom
Solo traveler
Run of House Room
Stayed 1 night in March 2020

Excellent”

The only downside to this hotel is that the Aqua Garden is full of very young people who I don’t think are hotel guests and are there solely to use said area. It would be nice if there was a fountain show at a time when only guests are in the hotel. Food was excellent. Room was very nice with a beautiful view over the city and out to Beppu bay. The onsens, particularly Tana-yu, are amazing. Staff are all friendly and helpful. Whilst this is some way from the station there is a free shuttle service which is very regular so it’s not a problem at all.

Reviewed March 29, 2020

Thank you very much for always choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. We are glad you enjoy our hotel. We are looking forward to welcoming you again soon! Kind Regards Suginoi Hotel

Responded March 30, 2020
Suginoi Hotel
10.0
Exceptional
Sook from Australia
Group
Hana Building Double Room - Non-Smoking
Stayed 1 night in May 2019

Fantastic experience in an onsen resort!”

Very convenient that the hotel provide free pick up/drop off service every 15 minutes at Beppu Station. Spacious area & rooms. Different types of indoor & outdoor public hotspring with good views. Fantatics buffet dinner & breakfast. A great of varieties of souveniers to shop in the building too. Very nice experience!

Reviewed May 26, 2019

Dear Sook sama, Thank you very much for taking the time to write a review of Suginoi Hotel. We are so happy to know you enjoy our hotel so much. It is very nice of you to indicate about details of our shuttle bus service, restaurants and hotel facilities. We are continually trying to improve the variety and quality of our facilities, menu and services. Thank you for staying at the Suginoi Hotel Beppu once again and we hope to welcome you again in near future! Sincerely Suginoi Hotel

Responded June 18, 2019
Suginoi Hotel
8.0
Excellent
Mike from United States
Couple
Main Building Ocean View Japanese Western Style Room
Stayed 2 nights in October 2019

Come for the Outdoor Hilltop Onsens”

The Suginoi Hotel is a very unique place. The hotel reminded me of a Las Vegas hotel without the casino. There are water and laser light shows, an arcade full of games, a bowling alley and tons of people, especially children. If you are looking for an intimate getaway, this is not your hotel. The room was very old and outdated but had a huge window with a great city and ocean view. The dinner buffet was disappointing for the food choices but the breakfast buffet was better. Both buffets were packed like a Las Vegas buffet. One night, we upgraded to the Japanese restaurant for only about $5 per person which was worth the price. Good food and very quiet and peaceful. The shining star on the hill was the onsens (hot springs) especially at night. Imagine yourself naked, in warm hot springs water with a slight ocean breeze overlooking the ocean and city lights. This experience felt like a dream. You could stay elsewhere and just pay to use the onsens.

Reviewed November 20, 2019

Thank you very much for taking time to write a review. We are so glad to know you enjoyed our Japanese Kaiseki dinner and shining star at our hot spring. Since our hotel is huge, our buffet restaurant can be very crowded. So we have a Japanese sestaurant and Italian restaurant to upgrade your dinner with a bit additional charge. I am happy you had enjoyed this. Just for your information, we are going to build 2 new wings and re-build HANA wing in 6 years plan. We are looking forward to welcoming you again in neat future. Sincerely yours Suginoi Hotel

Responded December 31, 2019
Suginoi Hotel
8.8
Excellent
Juleen from Singapore
Family with young children
Main Building Mountain View Twin Room
Stayed 1 night in May 2017

Great Facilities”

I was there with my 11 year old daughter. There is enough in this hotel to keep you entertained for 3- 4 nights!. Great facilities - big outdoor onsen, indoor water park and pool, outdoor pool, laser show at night, good choices of food and also an in-house amusement center. The laser show one of the best seen, it is fantastic! Complimentary transport from the train station is also great for travelling within Beppu. I will visit again, well before my children get too old to enjoy the facilities.

Reviewed September 11, 2017
8.3
Excellent
Michael from Canada
Business traveler
Stayed 3 nights in August 2010

Perfectly adequate Japanese resort hotel”

View, facilities
Somewhat isolated location

A farily typical Japanese hotel with extensive facilities (which I didn't use as I was there for a brief business trip.) The rooms are typically small but perfectly comfortable. Wired interenet available at no extra cost (you have to ask for a cable at the front desk.) The hotel is on a hillside so walking to Beppu not easy. Hordes of Japanese families are there using the "Onsen" (hot tubs). Typically excellent Japanese service. I didn't eat at the hotel at all.

Reviewed August 16, 2010
8.8
Excellent
Nahyun from South Korea
Family with teens
Hana Building Twin Room
Stayed 1 night in October 2017

i think it was reasonable hotel. especially, outside spa in facility was good.”

when I took in outside spa in the hotel I relieved stress and took care of me it's very good point of this hotel. and also, breakfast was fantastic. if I go to Beppu again i am willing to do to book the hotel.

Reviewed October 26, 2017
8.0
Excellent
Ka from United Kingdom
Couple
Main Building Mountain View Twin Room
Stayed 1 night in October 2017

Very good”

A 5 floors free parking lot with free shuttle bus service to the hotel. There are also free shuttle buses to the beppu station and travrl within the hotel because it's very big. We have been upgraded to a large room with tatami living room. Many choices of food for dinner buffet and breakfast. Good place for hot spring. You should only stay inside of the hotel due to the location but it has enough facility for you to spend your time

Reviewed October 15, 2017
9.3
Exceptional
TONG from Singapore
Couple
Stayed 1 night in November 2015

Great for the family.”

Outdoor onsen, big room, friendly staff

Excellent experience. This hotel is huge and is a long walk to different locations. Highly recommended for family traveling to Beppu.

Reviewed November 17, 2015
8.7
Excellent
Yip from Hong Kong
Couple
Stayed 1 night in November 2013

Enjoyable stay, large scale onsens”

Beautiful night scenary, lots of activities offered, wonderful onsens

The staff are very friendly, and the resort hotel offers lot of activities. Gorgeous view of Beppu and sea from hotel.

Reviewed May 11, 2014
9.6
Exceptional
John from Malaysia
Couple
Main Building Mountain View Twin Room
Stayed 1 night in October 2019

Nice buffet dinner and great view”

A very huge hotel comes with lots of entertainment and onsens. Got a room that facing the mountain view but I would advise to get a room facing the seaview. The seaview is super nice. Dinner buffet was another delight. Super delicious with unlimited fresh sashimi, lamb, beef etc. Even, half way during our dining, there were some musical performances by a group of Caucasians came in and sang some beautiful songs. You can choose your own tables either indoor or outdoor. There is a public large onsen pool (aqua garden) that can wear swimming attire while enjoying your hot bath and watching the 3D water show. Don't forget to try their naked onsen after the public large pool as you were blessed with a magnificent night view! Super nice view! The only drawback was one of the staff (Indian or sri Lankan) was a wee bit rude as he stopped us while we were about to enter the hotel from shuttle bus, to check in by 3pm. We have to tell him that we were due for check in! He should have welcome us and asked how can I help you. The way he stopped us from entering was very rude cos every customers came into the hotel either they were a genuine hotel guest or just merely come for a visit. Shouldn't be treated like not welcome! I would suggest to teach the staff for better and friendly approach! It did spoil my mood

Reviewed October 11, 2019

Thank you very much for your kind review. It is nice to know you enjoyed our hotel very much. On the other hands, we are sorry one of our staff was upset you. He should have said hello, how may I help you first before stopping you. He was new and too busy to ask your name to get a reservation information and stopped you. We are very sorry for the situation. We must try to make the best efforts to improve every service, aiming to be a good hotel. We are looking forward to welcoming you again soon! Sincerely yours Sguioi Hotel

Responded October 21, 2019
Suginoi Hotel
9.7
Exceptional
Daniel from Luxembourg
Couple
Stayed 1 night in September 2011

Huge Hotel, biggest i have seen in Japan.”

Awesome onsen facilities, open around the clock , great facilities (bowling, shopping, game center ect.)

I did use their free bus service which worked like a charm, they even offered a bus from one hotel building to the next and told me i need 10 minutes to walk from one building to the next (actually i needed around 5 minutes). The onsen facilities were top notch and not overcrowded , very good water quality, excellent late night light show in the outdoor onsen. Internet only in the lobby but it was free wifi. Resteraunts were very good. The hotel room and the view was great, the room was the hugest i have seen in japan it was like 2 big rooms in one , one was a japanese room in standard size , and the other part was western style and both parts were bigger then a normal hotel room. The beds were very confy. I had the best stay in japan i had the last 5 years and the best hotel i have ever been.

Reviewed October 13, 2011
10.0
Exceptional
MAN from Hong Kong
Couple
Main Building Mountain View Twin Room
Stayed 1 night in November 2018

The hot spring is great with good Bepu Bay view.”

It was a wonderful stay in suginoi!Good for couples, children, family, and also the seniors!

Reviewed December 03, 2018

Dear Man sama, Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! We are so happy to receive such a nice feedback. We are looking forward to welcoming you again! Sincerely yours Suginoi Hotel

Responded January 04, 2019
Suginoi Hotel
8.7
Excellent
Scott from China
Couple
Stayed 1 night in February 2016

a wonderful hotel”

food, room, and different entertainment

it was a wonderful stay in suginoi! definitely will come once again!

Reviewed February 13, 2016
9.2
Exceptional
Pui from Hong Kong
Couple
Stayed 1 night in January 2020

only good for family trip with kids. Too noisy/crowded for couples. Food not that nice”

Booked one day for Japanese style room with dinner and breakfast. Hotel facilities good and staff/service r good too. However, large hotel making it too crowded and noisy all around, including the onsen and all facilities. Hotel is very suitable for kids and family trip, not quite an acceptable environment for couples. Expected Japanese style dinner but find out only buffet and foods are not that nice, just soso and numerous choice of foods. Mattress r too hard and pillow r too low. Low quality beddings and poor sleep due to it. If u have kids, I recommend this hotel as this must make them a lots of fun. But if u r couples, this hotel definitely not ur choice

Reviewed January 13, 2020

Thank you very taking time to give us your feedback. We apologize that your impression of us was not exceeding the expectations. As you mentioned, our hotel is a kid’s heaven and more for a family travel than a romantic couple getaway. Thank you for your honest review. We hope we could welcome you again in the future with your children. Yours sincerely

Responded January 26, 2020
Suginoi Hotel
9.2
Exceptional
Courtney from Canada
Couple
Hana Building Ocean View Japanese Western Style Room
Stayed 3 nights in September 2019

Exceptional”

Excellent hotel. We stayed in Hana building with ocean view room - fantastic. If you can stay in Hana building it is more conveniently located for hotel amenities compared to the other buildings. Shuttle service is a great feature. Only downside was the buffet selection didn’t seem to change at all, however we only stayed 3 nights so could just be we didn’t stay long enough. Lots of choices, but not overly vegan friendly for those that care about this (mostly salad, fruit, bread, rice). Was nice to have both breakfast and dinner included though - you could easily just spend a couple days without even leaving the hotel as there is so much to do.

Reviewed October 05, 2019

Thank you very much for your kind review and choosing the Suginoi Hotel in Beppu! It is nice to receive such a good feedback. However, there are good points and bad points regarding meals. We are sorry that your impression of us was not exceeding the expectations. We will discuss the diversity of food with related departments. Thank you for pointing out. We will strive to provide better services based on customer’s feedback. We look forward to seeing you again. Kind Regards Suginoi Hotel

Responded October 12, 2019
Suginoi Hotel
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