Above average”

The hardware of this hotel is quite good (except the onsen bath to be elaborated later), but the software is very bad. Around 10 days before I checked in, I contacted the hotel in Japanese directly to confirm the provision of the pick-up service. I contacted the hotel twice but the hotel did not respond at all. Finally I needed to get help from Agoda. I am also dissatisfied with the shuttle service. I do not know if the hotel assigned a staff member to take care of a certain guest. If that is true, I think the hotel should be more considerate to assign female staff to take care of female guests, especially single guests. When I checked in, I was asked if I needed wifi service. The router was set up by a male staff member at the spot when I was in the room. First of all, I think it is better to install routers throughout the hotel so that wifi service is available everywhere in the hotel. It is kind of stupid to set up a router only when the guest said that wifi service is needed. Second, I think a female staff member should attend to a female guest. Later when I used the onsen bath, the water became cold after several minutes. I went down to the front desk to ask for help. That male staff again went into my room (this time the bathroom) to help. I felt so uneasy and uncomfortable with this arrangement. A female staff member was at the front desk. Why did she not help me (a female single guest)? All in all, my stay in this hotel was unpleasant and I definitely will not come back again.

It's expensive but truely value-for-money”

A must-try experience for a value-for-money luxury stay in a Japanese style onsen hotel.

Cozy and private stay ”

The butler service can be more considerate as too much disturbance by them. Just wanna to look for a quiet and serene stay. Food quality is not up to high standard given the cost charged, though service is excellent.

Family stay ”

Pros - food, onsen and room was overall really good. All the pros in the world is meaningless if the staff were sub par. Took our dinner orders but informed right before dinner that beef was not on the menu and showed grimace when we asked for what they had besides the alteratives we had. Also halfway through breakfast was interrupted that a return bus was not available for us despite confirmation through email correspondences. For the amount paid for this place, one would expect a certain standard in treating customers.

Exceptional”

Exquisite experience, facilities and service. Highly recommend it !!!

great value for money”

wonderful food, great service, very good facility for hot spring

Great Service, Good food”

I only wish that the private and public onsen can be improved.

good”

goog

Nice place to stay for couple like drinks”

Lounge at night offers nice drinks that we enjoyed very much. We did 3 rounds after onsen and feel chill & relaxed.

Excellent”

Everything was well prepared. Staff was very experienced and speak good English. Dinner was fantastic as well. Overall a very good experience for us.

Amazing Experience!”

I miss clicked the trip type as family with young children. I visited with my parents who are in their 60’s. They loved this place! Our room had a private outdoor hot spring connected to the room. Onsen water automatically controls the water temperature. You can actually feel your skin texture change after using onsen. Food(Dinner and breakfast) was awesome!! All so tasty! Every staff was very kind :-)

部屋の温泉”

源泉100%でとろ〜っとしていて最高でした。タオルも飲み物も十分に用意して下さり、非日常の贅沢気分を満喫しました。お食事も味付け、盛り付け共に素晴らしかったです。

親子女子旅”

お部屋も食事もお風呂も全てクオリティが高かったです。 ゲストラウンジでのバータイムが、座席数的に入れず、お風呂後にギリギリ間に合って一杯だけ頂けました。 出来ましたら、席数を増やして頂けるとありがたいです。 それ以外は、お陰さまで、いつもより上質で素敵な旅になりました。

露天風呂付きの部屋が最高”

ベッド、一段上がった畳、居心地が良くてゆっくり過ごせました。 料理も手の込んだものが多く、満足しました。

素晴らしい”

プライベートが確保されていて、安心して泊まることが出来ました。各部屋の檜風呂？に 天然温泉を入れることが出来て、とても贅沢な湯に浸かることが出来ました。朝食も他客人と顔を合わせる必要なく個室で綺麗な山の眺めを楽しみながら美味しく頂きました。

โรงแรมขนาดเล็กที่มีห้องพักเพียง10กว่าห้อง”

โรงแรมนี้มีห้องเพียง10กว่าห้องทำให้ไม่พลุกพล่าน มีออนเซนทั้งในร่มและกลางแจ้ง ซึ่งโรงแรมนี้ยังมีโรงแรมในเครืออยู่ห่างกันพอประมาณมีออนเซนที่ใหญ่กว่าและมีบริการนวดซึ่งต้องแจ้งที่เคาน์เตอร์จะมีรถคอยรับ-ส่ง อาหารจะเป็นแบบญี่ปุ่นไคเซกิมื้อเช้าและเย็น อาหารดีอร่อย นอกจากนี้ยังมีบาร์ไว้บริการเกือบตลอดทั้งวันอีกด้วย ถ้าหากต้องการไปพักผ่อนเงียบๆแนะนำที่นี่เลย ข้อเสียคือพนักงานสื่อสารภาษาอังกฤษได้น้อยมาก และพวกเอกสารที่เป็นข้อมูลต่างๆที่โรงแรมให้ไว้ก็มีแต่ภาษาญี่ปุ่น

VERY GOOD”

服務很好, 環境好,溫泉好,很滿意

極適合尋找寧靜之朋友👍🏼👍🏼👍🏼”

음식 친절 서비스 모두 만족”

직원 분들 모두 매우 친절하고 음식도 깔끔하고 너무 만족스러웠습니다. 온천 욕탕도 깔끔하고 좋았어요. 휴식하기 너무 좋았고 힐링하고 갑니다. 숙소도 매우 조용하고 너무 좋았어요. 지친 일상에서 벗어나 최고의 휴식을 취한 것 같아요. 기회가 된다면 또 가고 싶습니다

스이잔테이 호텔 vs 클럽?! 찐은 여기다.”

깨끗한 온천, 시설, 다이슨 헤어드라이어기. 그리고 직원들의 친절함. 나이드신 바텐더 어르신까지. 프론트에 빨리빨리 셔틀예약해야하는 부분은 본인이 알아서 할일이다. 주말포함 약 5일동안 스위트에서 스윗하게 보냈다. 참, 요리도 맛있었어요ㅋ