E-Red Hotel Melaka
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Deluxe King - Bed E-Red Hotel Melaka
Lobby E-Red Hotel Melaka
Lobby E-Red Hotel Melaka
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7.0
Very good
14.1% this month
/10
(464 reviews)See what guests said
See map
7.7
Very good
Location rating score
Very good location - 1.28 kilometers from city center
Parking
FREE
  • Cheng Hoon Teng Temple1.69 km
  • Baba-Nonya Heritage Museum1.72 km
  • Jonker Street1.85 km
  • Taming Sari Tower1.88 km
  • Cheng Ho Cultural Museum1.92 km
  • Stadthuys Square2.02 km
  • Christ Church2.03 km
  • St. Paul's Church2.09 km
  • Malacca Sultanate Palace Museum2.18 km
  • A'famosa (Porto De Santiago)2.18 km
  • Free Wi-Fi

    E-Red Hotel Melaka

    Jalan KPKS1, Malacca City Center, Malacca, Malaysia, 75250 - See map

    This property is in high demand!

    Booked 116 times

    "Nice & spacious main lobby, breakfast buffet is good and staffs are friendly /helpful"
    Hasni - December 21, 2018
    Good cleanliness
    6.9 rating for cleanliness
    Good service
    6.8 rating for service
    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Laundry service

    • Elevator

    Value for money7.4
    Location rating7.7
    Nearest airportMalacca International Airport (MKZ)
    Distance to airport7.9 km

    Rooms available at E-Red Hotel Melaka

    Family Suite
    Family Suite
    ...
    • Room size: 37 m²/398 ft²
    • City view
    • 2 king beds
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Deluxe King
    Deluxe King
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Business King
    Business King
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    King Room
    King Room
    ...
    • Room size: 27 m²/291 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 29 m²/312 ft²
    • Shower
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    King Room
    King Room
    ...
    • Room size: 28 m²/301 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Junior Suite two Bedrooms
    Junior Suite two Bedrooms
    ...
      Enter dates to see prices
      Suite Premier Two Bedrooms
      Suite Premier Two Bedrooms
      ...
        Enter dates to see prices

        What people love about E-Red Hotel Melaka

        • 7.2
          Very good

          "Overall good stay & comfortable."

          Elaine

          |

          November 10, 2018

        • 8.0
          Very good
          Staff 

          "New hotel & very friendly staff"

          Kamarul

          |

          October 5, 2018

        • 8.0
          Very good

          "Parking n easy access to town."

          Aziz

          |

          January 12, 2019

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        More about E-Red Hotel Melaka

        More about E-Red Hotel Melaka

        10.0
        Exceptional

        "The staff so nice and very helpful..."

        Nurulatika

        |

        December 23, 2018

        An overview

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        Most talked about facilities

        Breakfast
        36 mentions
        Housekeeping
        10 mentions
        Swimming Pool
        2 mentions
        Car Park
        2 mentions

        What they offer

        7.2
        Very good
        Spaciousness

        "Spacious for superior triple room."

        Yeu H.

        |

        January 14, 2019

        View all reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        Food and dining

        Breakfast options

        Asian
        Continental
        Halal

        Restaurants on site

        Restaurant
        Cuisine:International
        Menu:Buffet, A-la-carte

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Announcements

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        What guests think of this property

        Overall rating
        7.2
        Very good
        From 1823 reviews
        Provided by verified guests of
        Agoda Reviews (464)Booking.com Reviews (1359)
        Rating via Agoda7.0
        /
        10
        Cleanliness6.9
        Facilities6.4
        Location7.7
        Service6.8
        Value for money7.4
        High score for Malacca

        Most helpful reviews for E-Red Hotel Melaka

        Family with teens
        Stayed 2 nights in July 2019
        Family Room
        Excellent8.8
        Affordable and clean placeAffordable room as it include breakfast. The room clean and the breakfast is delicious too. Nearby area got a lot of convenient store and restaurant. Close to city but not so closed that u can walk by. Overall it was a nice time there, just the room key keep on having problem to detect our card. Which turn out it was having a battery issues. The maintenance was quick on the response too.
        Aqilahfrom MalaysiaReviewed July 24, 2019
        Business traveler
        Stayed 1 night in July 2019
        Deluxe King
        Excellent8.8
        Brighter RoomThe room that i stayed in this round was brighter than all the other rooms (5 rooms before this) that i have stayed in, which is good. A/C unit was working well but there are 4 packs of cigarette in the drawers… which i find it mysterious as it is a Non-Smoking Room… All in all it was fine… will stay again…
        Andrewfrom MalaysiaReviewed July 05, 2019
        Couple
        Stayed 1 night in July 2019
        Deluxe King
        Excellent8.0
        Overall okCarpet not vacuum clean
        SIAfrom MalaysiaReviewed July 22, 2019
        Business traveler
        Stayed 3 nights in July 2019
        Deluxe King
        Review score2.8
        uncomfortable no more next time . hotel outside look nice but inside disappoited . no star hotel , ordinary hotel is better than it.
        Junefrom MalaysiaReviewed July 21, 2019
        Group
        Stayed 1 night in June 2019
        Deluxe King
        Review score4.4
        Not recommended - Water heater is not functioning. I informed reception and they send a SECURITY GUARD to my room. And the security guard told me that all the room got the same problem, not only my room, and there is nothing he can do for me. I call reception again, and the receptionist also said he cannot do anything, and they always got this problem from DAY 1. -limited hair dryer. You have to request a hair dryer from reception. And it may be "out of stock". -No slipper and shower cap provided.
        HUIfrom MalaysiaReviewed June 27, 2019

        Reviews of E-Red Hotel Melaka from real guests

        Overall rating
        7.2
        Very good
        From 1823 reviews
        Provided by verified guests of
        Agoda Reviews (464)Booking.com Reviews (1359)
        Rating via Agoda7.0
        /
        10
        Very good
        14.1% this month
        Cleanliness6.9
        Facilities6.4
        Location7.7
        Service6.8
        Value for money7.4
        High score for Malacca
        Rating
        9+ Exceptional (30)
        8-9 Excellent (20)
        7-8 Very Good (55)
        6-7 Good (20)
        <6 Below Expectation (80)
        Time of the year
        Mar - May (57)
        Jun - Aug (36)
        Sep - Nov (57)
        Dec - Feb (55)
        All guests (464)
        All room types
        All languages
        Showing 205 verified guest comments
        12345
        8.8
        Excellent
        Aqilah from Malaysia
        Family with teens
        Family Room
        Stayed 2 nights in July 2019

        Affordable and clean place”

        Affordable room as it include breakfast. The room clean and the breakfast is delicious too. Nearby area got a lot of convenient store and restaurant. Close to city but not so closed that u can walk by. Overall it was a nice time there, just the room key keep on having problem to detect our card. Which turn out it was having a battery issues. The maintenance was quick on the response too.

        Reviewed July 24, 2019

        Dear Ms. Aqilah, Greetings from Summer Tree Hotel, Melaka! Thank you for your kind review. We are glad that our services are up to your expectations. Our hotel location is strategically located in the heart of Historical Melaka and received much positive feedback in terms of convenience, rates and famous local eateries spot. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, Nur Izzaty Front Office Supervisor Summer Tree Hotel Melaka.

        Responded August 01, 2019
        E-Red Hotel Melaka
        8.8
        Excellent
        Andrew from Malaysia
        Business traveler
        Deluxe King
        Stayed 1 night in July 2019

        Brighter Room”

        The room that i stayed in this round was brighter than all the other rooms (5 rooms before this) that i have stayed in, which is good. A/C unit was working well but there are 4 packs of cigarette in the drawers… which i find it mysterious as it is a Non-Smoking Room… All in all it was fine… will stay again…

        Reviewed July 05, 2019

        Dear Mr. Andrew, Greetings from Summer Tree Hotel, Melaka! Thank you for your kind review. Your feedback is very valuable to us. Therefore, we had already taken appropriate actions to address the problems. We are glad that our services and our hotel are up to your expectations. Our hotel location is strategically located in the heart of Historical Melaka and received much positive feedback in terms of convenience, rates and famous local eateries spot. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, Nur Izzaty Front Office Supervisor Summer Tree Hotel Melaka.

        Responded July 08, 2019
        E-Red Hotel Melaka
        8.0
        Excellent
        SIA from Malaysia
        Couple
        Deluxe King
        Stayed 1 night in July 2019

        Overall ok”

        Carpet not vacuum clean

        Reviewed July 22, 2019

        Dear Sia, Warmest greetings from Summer Tree Hotel, Melaka! Thank you for taking the time to share your experience with us. Your feedback is very valuable to us. Please rest assured that we put our best concern and effort to keep improving our product and service quality. We really appreciate your concerns and we really hope that we can better serve you in the near future. Best Regards, Nur Izzaty Front Office Supervisor Summer Tree Hotel Melaka.

        Responded July 23, 2019
        E-Red Hotel Melaka
        2.8
        June from Malaysia
        Business traveler
        Deluxe King
        Stayed 3 nights in July 2019

        uncomfortable ”

        no more next time . hotel outside look nice but inside disappoited . no star hotel , ordinary hotel is better than it.

        Reviewed July 21, 2019

        Dear Cheong, Warmest greetings from Summer Tree Hotel, Melaka! Thank you for taking the time to share your experience with us. We truly apologize that your experience did not meet your expectation. Your feedback is very valuable to us. Therefore, we had already taken appropriate actions to address the problems. Please rest assured that we put our best concern and effort to keep improving our product and service quality. We really appreciate your concerns and we really hope that we can better serve you in the near future. Best Regards, Nur Izzaty Front Office Supervisor Summer Tree Hotel Melaka.

        Responded July 23, 2019
        E-Red Hotel Melaka
        4.4
        HUI from Malaysia
        Group
        Deluxe King
        Stayed 1 night in June 2019

        Not recommended ”

        - Water heater is not functioning. I informed reception and they send a SECURITY GUARD to my room. And the security guard told me that all the room got the same problem, not only my room, and there is nothing he can do for me. I call reception again, and the receptionist also said he cannot do anything, and they always got this problem from DAY 1. -limited hair dryer. You have to request a hair dryer from reception. And it may be "out of stock". -No slipper and shower cap provided.

        Reviewed June 27, 2019

        Dear Ms. Wong Hui Min, Warmest greetings from Summer Tree Hotel, Melaka! Thank you for taking the time to share your experience with us. We truly apologize that your experience did not meet your expectation. Your feedback is very valuable to us. Therefore, we had already taken appropriate actions to address the problems. Please rest assured that we put our best concern and effort to keep improving our product and service quality. We really appreciate your concerns and we really hope that we can better serve you in the near future. Best Regards, Emilia Najiha Front Office Executive Summer Tree Hotel Melaka.

        Responded June 28, 2019
        E-Red Hotel Melaka
        9.2
        Exceptional
        shu from Malaysia
        Solo traveler
        Deluxe King
        Stayed 1 night in July 2019

        comfortable room with nice braekfast”

        location is nice. ample of parking space. breakfast is simple and nice. room is clean and comfortable. overall worth the price paid

        Reviewed July 16, 2019

        Dear beloved guest, Warmest greeting from Summer Tree Hotel, Melaka! Thank you for taking the time to share your staying experience. All of us at Summer Tree Hotel, Melaka are extremely happy to know that you enjoyed staying here with us, especially your kind praises extended to our associate being friendly and efficient. We work hard to make our guests stay comfortable and special for them and I am glad that you appreciated our eye for details. I will be sure to share your review with all associates who get their satisfaction from a happy guest, at the same time motivates and encourage us to go above and beyond daily. Thanks again for your support and recommendation, please contact us directly should you plan to return in the future. Have a wonderful day ahead! Best regards, Emilia Najiha Front Office Executive Summer Tree Hotel Melaka.

        Show more
        E-Red Hotel Melaka
        10.0
        Exceptional
        Esther from Malaysia
        Family with young children
        Stayed 2 nights in June 2019

        Super Value for The Money I paid”

        Agoda giving me special discount plus I got some extra agoda cash, with what i pay, i really love this, my whole family love it.

        Reviewed July 03, 2019

        Dear Esther, Greetings from Summer Tree Hotel, Melaka! Thank you for your kind review. We are glad that our services are up to your expectations. Our hotel location is strategically located in the heart of Historical Melaka and received much positive feedback in terms of convenience, rates and famous local eateries spot. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, Nur Izzaty Front Office Supervisor Summer Tree Hotel Melaka.

        Responded July 08, 2019
        E-Red Hotel Melaka
        4.0
        Muhammad from Malaysia
        Group
        Deluxe King
        Stayed 1 night in June 2019

        Very bad service. Please change your management”

        I arrive at 5.00pm and room are still not available for clean up? Imagine if i arrived at 3pm and need to wait for the room to be ready. I insisted for them to change the room. Next morning for breakfast, been told breakfast ready at 7am. Sadly ready at 7.45am. And you know you have a China group arrive on that morning, as a large group you have to find another area for group breakfast. We all as the guest no seat to have our breakfast!!! The hotel did not bother about the issue. The F&B staff being rude to me when he himself did not ask me about my room card and i inform him my room number. He is being rude to me. This hotel please change the management or improve it. I will report to Melaka tourism government for this services.

        Reviewed June 26, 2019

        Dear Muhammad, Warmest greetings from Summer Tree Hotel, Melaka! Thank you for taking the time to share your experience with us. We truly apologize that your experience did not meet your expectation. Your feedback is very valuable to us. Therefore, we had already taken appropriate actions to address the problems. Please rest assured that we put our best concern and effort to keep improving our product and service quality. We really appreciate your concerns and we really hope that we can better serve you in the near future. Best Regards, Emilia Najiha Front Office Executive Summer Tree Hotel Melaka.

        Responded June 28, 2019
        E-Red Hotel Melaka
        7.2
        Very good
        Andrew from Malaysia
        Business traveler
        Deluxe King
        Stayed 1 night in June 2019

        Opened Water Bottles”

        I checked in and I found that the 2 complimentary 500ml water bottles were tempered before... i did not give any feedback as I was too tired after my meetings and training, thus, I just drank my own water and fell asleep. If you are planning to stay in this hotel, please check the water bottles before you drink from them. Oh yeah, and also the air conditioning system, it is too noisy. service needed. but again, due to my tiredness, I just fell asleep without giving feedback. other than that, all is fine.

        Reviewed June 17, 2019

        Dear Sir/Madam, Warmest greetings from Summer Tree Hotel, Melaka! Thank you for taking the time to share your experience with us. We truly apologize that your experience did not meet your expectation. Your feedback is very valuable to us. Therefore, we had already taken appropriate actions to address the problems. Please rest assured that we put our best concern and effort to keep improving our product and service quality.  We really appreciate your concerns and we really hope that we can better serve you in the near future. Best Regards,  Emilia Najiha Front Office Executive Summer Tree Hotel Melaka.

        Responded June 18, 2019
        E-Red Hotel Melaka
        7.2
        Very good
        Andrew from Malaysia
        Business traveler
        Deluxe King
        Stayed 1 night in May 2019

        Clean and Quiet”

        Clean and quiet place to stay. I chose this hotel because it is near to my work meeting place. Good pricing and comes with a simple and decent local breakfast. Staff is friendly and always greet you with a smile.

        Reviewed May 24, 2019

        Dear Mr. Andrew, Warmest greeting from Summer Tree Hotel, Melaka ! Thank you for taking the time to share your staying experience. All of us at Summer Tree Hotel, Melaka are extremely happy to know that you enjoyed staying here with us, especially your kind praises extended to our associate being friendly and efficient. We work hard to make our guests stay comfortable and special for them and I am glad that you appreciated our eye for details. I will be sure to share your review with all associates who get their satisfaction from a happy guest, at the same time motivates and encourage us to go above and beyond daily. Thanks again for your support and recommendation, please contact us directly should you plan to return in the future. Have a wonderful day ahead! Best regards, Emilia Najiha Front Office Executive Summer Tree Hotel Melaka.

        Show more
        E-Red Hotel Melaka
        9.2
        Exceptional
        Poi from Malaysia
        Couple
        Deluxe King
        Stayed 1 night in May 2019

        The complimentary breakfast is need to improve.”

        Even though the breakfast is complimentary, but I think it can be slightly improve on the service. We went down around 9am for the breakfast, almost every dishes left 10-20%, fruit plate is totally empty. It would be better if you can keep track and refill the food at least till 9:45am. Overall still good. Worth the value for money.

        Reviewed May 13, 2019

        Dear Poi, Warmest greetings from Summer Tree Hotel, Melaka! Thank you for taking the time to share your experience with us. We truly apologize that your experience did not meet your expectation. Your feedback is very valuable to us. Therefore, we had already taken appropriate actions to address the problems. Please rest assured that we put our best concern and effort to keep improving our product and service quality.  We really appreciate your concerns and we really hope that we can better serve you in the near future. Best Regards,  Emilia Najiha Reservation Officer Summer Tree Hotel Melaka.

        Responded May 15, 2019
        E-Red Hotel Melaka
        6.4
        Good
        Lee from Malaysia
        Group
        Family Room
        Stayed 1 night in May 2019

        There are better hotel service in Melaka”

        1) Good location and value for money. 2) large room and beds 3) Friendly staff at the Restaurant. I forgot his name, at least he made my day a little better but too bad, the staff at reception counter spoiled it all. 1) bad service at reception counter 2) very slow check out 3) Staff at reception counter takes own sweet time to do work To be fair, I think for a hotel the most important thing hospitality. I am afraid this hotel gave a very bad impression from the beginning. I guess there are better hotel with better hospitality in Melaka.

        Reviewed May 09, 2019

        Dear Lee, Warmest greetings from Summer Tree Hotel, Melaka! Thank you for taking the time to share your experience with us. We truly apologize that your experience did not meet your expectation. Your feedback is very valuable to us. Therefore, we had already taken appropriate actions to address the problems. Please rest assured that we put our best concern and effort to keep improving our product and service quality.  We really appreciate your concerns and we really hope that we can better serve you in the near future. Best Regards,  Emilia Najiha Reservation Officer Summer Tree Hotel Melaka.

        Responded May 15, 2019
        E-Red Hotel Melaka
        6.4
        Good
        Lee from Malaysia
        Couple
        Deluxe King
        Stayed 1 night in May 2019

        Great value for money, great location but..........”

        Pros : 1) Value for money and complimentary breakfast which I am satisfied with the quality of food. 2) Is only a 10 minutes drive to Jonker Walk 3) There are drinking places and eateries just across the road 4) Big room and comfortable bed 5) Free parking (plenty of it) Cons 1) Check in. Waited for 2 hours. Already inform and request at agoda for early check in but was denied. I can accept it if the staff tells me in a good manner. But the check in counter staff was rude and raised her voice when I was just enquiring. Oh for god please, I am a reasonable person. Just inform me and no issue. But staff was rude. 2) Check out took me almost 40 minutes. Hopelessly slow. The guy at the counter took ages. No urgency at all. When you have alot customer waiting to check out, if there is some urgency (like doing thing fast) I am sure alot of the customer won't mind since there is only 1 person working. But the guy took his own sweet time. Slow slow do work.

        Reviewed May 09, 2019

        Dear Mr. Lee, Warmest greetings from Summer Tree Hotel, Melaka! Thank you for taking the time to share your experience with us. We truly apologize that your experience did not meet your expectation. Your feedback is very valuable to us. Therefore, we had already taken appropriate actions to address the problems. Please rest assured that we put our best concern and effort to keep improving our product and service quality. We really appreciate your concerns and we really hope that we can better serve you in the near future. Best Regards, Emilia Najiha Front Office Executive Summer Tree Hotel Melaka.

        Responded May 28, 2019
        E-Red Hotel Melaka
        7.2
        Very good
        JIH from Malaysia
        Group
        Deluxe King
        Stayed 1 night in April 2019

        Value for Money”

        A value for money hotel and located near the food and malls area. However, the check in time was rigid at 3:00pm despite I've booked for six rooms, none is ready. The room facilities was not up to par, the door lock was loose (repaired after informed) and the toilet flushing system was malfunction. Despite the minor disappointment, the staff is friendly and overall it is a good place to stay.

        Reviewed April 29, 2019

        Dear Sir/Madam, Warmest greetings from Summer Tree Hotel, Melaka! Thank you for taking the time to share your experience with us. We truly apologize that your experience did not meet your expectation. Your feedback is very valuable to us. Therefore, we had already taken appropriate actions to address the problems. Please rest assured that we put our best concern and effort to keep improving our product and service quality.  We really appreciate your concerns and we really hope that we can better serve you in the near future. Best Regards,  Emilia Najiha Reservation Officer Summer Tree Hotel Melaka.

        Responded May 01, 2019
        E-Red Hotel Melaka
        8.4
        Excellent
        Dahnaraj from Malaysia
        Family with teens
        Stayed 2 nights in December 2018

        Good Stay with helpful Staff”

        Our initial room was not up to our expectations where the heater and AC not functioning well. But upon complain, hotel management request us to change room immediately. Really appreciate the effort and kudos to the team 💪🏽

        Reviewed December 18, 2018

        Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied.Thank you again for your continuous support.

        Responded September 25, 2019
        E-Red Hotel Melaka
        8.4
        Excellent
        Siti from Malaysia
        Couple
        Deluxe King
        Stayed 1 night in December 2018

        Excellent”

        There were no towels at first because they were at laundry. So we had to shower n lrt ourselves dry without using any. Phone them few times but no one pick up the calls. Got the towel after 3-4 hours. Otherwise it was okay.

        Reviewed December 18, 2018

        Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied.Thank you again for your continuous support.

        Responded September 25, 2019
        E-Red Hotel Melaka
        6.0
        Tamilenthi from Malaysia
        Couple
        Deluxe King
        Stayed 2 nights in April 2019

        Cleanliness”

        It would be pleasure if you could increase the cleanliness of the toilet and the heat of the shower.. The hot temperature was very low and its not hot as we needed.. We couldn't increase the level of hot and when i asked the receptionist she said that is the level of hot which is very low.

        Reviewed April 22, 2019

        Dear Mr. Tamilenthi, Warmest greetings from Summer Tree Hotel, Melaka! Thank you for taking the time to share your experience with us. We truly apologize that your experience did not meet your expectation. Your feedback is very valuable to us. Therefore, we had already taken appropriate actions to address the problems. Please rest assured that we put our best concern and effort to keep improving our product and service quality.  We really appreciate your concerns and we really hope that we can better serve you in the near future. Best Regards,  Emilia Najiha Reservation Officer Summer Tree Hotel Melaka.

        Responded May 01, 2019
        E-Red Hotel Melaka
        5.6
        Thavamanie from Singapore
        Family with teens
        Family Room
        Stayed 1 night in April 2019

        Very Disappointing!”

        I booked 2 rooms for 1 night. At first they gave us rooms on the same floor but not side by side(but yes, we didnt request prior to our booking. However, when we went in to the first room, the wall beside the bed was moldy. Had cracks and it was all over the floor beside bed. I called the reception immediately and they asked me to bring down the key-card so that they can change the room for us. I told them that Im gonna check the other room and come down. When I went in, the room smelt so awkward, walls were dirty near the desk and we were left with left-over toilet roll in the bathroom. When I opened the minibar to store my things, there was a strand of hair inside. I dont usually complain because Im a hotelier too. But this hotel, its just so disgusting! We were given a different rooms after that (side by side). I believe there's a change of management for this hotel. However, there's no preservative maintenance done before they start operating again.

        Reviewed April 08, 2019

        Dear Mrs. Thavamanie, Warmest greetings from Summer Tree Hotel, Melaka! Thank you for taking time to share your experience with us. We truly apologize that your experience did not meet your expectation. Your feed back is very valuable for us. Therefore, we had already taken appropriate actions to address the problems. Please rest assured that we put our best concern and effort to keep improving our product and service quality.  We really appreciate your concerns and we really hope that we can better serve you in the near future. Best Regards,  Summer Tree Hotel Melaka.

        Responded April 15, 2019
        E-Red Hotel Melaka
        5.2
        Simon from Malaysia
        Family with teens
        Family Room
        Stayed 1 night in March 2019

        Very rigid staff & noisy”

        I arrived @ 1.30pm. Asked for early check in. Staff said no as room not ready, customer have not check out yet. Asked them to assist for my spouse & son. I was asked to comeback at 3pm. They decided to wait at lobby for the room to beready as I have to rush for ameeting at 2pm. They actually waited till 3pm for staff to give them a room. My spouse told me that during that period waiting there were no guest check out. Whole night we heard chairs & tables been move around. Sound proof was poor as we can hear people talking at corridor.

        Reviewed April 04, 2019

        Dear sir, Warmest greetings from Summer Tree Hotel, Melaka! Thank you for taking time to share your experience with us. We truly apologize that your experience did not meet your expectation. Your feed back is very valuable for us. Therefore, we had already taken appropriate actions to address the problems. Please rest assured that we put our best concern and effort to keep improving our product and service quality.  We really appreciate your concerns and we really hope that we can better serve you in the near future. Best Regards,  Summer Tree Hotel Melaka.

        Responded April 15, 2019
        E-Red Hotel Melaka
        5.6
        siti from Malaysia
        Couple
        Deluxe King
        Stayed 2 nights in March 2019

        No wonder it was 3 star hotel.”

        Room 606: - Need to check the leaking next to the bed on the left side. - Aircond filter behind the television. - No plastic cover for dustbin in the room. Breakfast at level 1: - Food was so-so but still ok. - The incharge service for was so bad : recep said no need room card just inform the room no but the incharge still request the room card with an unpleasant word without saying sorry, no eye contact, no smiling.

        Reviewed April 03, 2019

        Dear Mrs. Siti, Warmest greetings from Summer Tree Hotel, Melaka! Thank you for taking time to share your experience with us. We truly apologize that your experience did not meet your expectation. Your feed back is very valuable for us. Therefore, we had already taken appropriate actions to address the problems. Please rest assured that we put our best concern and effort to keep improving our product and service quality.  We really appreciate your concerns and we really hope that we can better serve you in the near future. Best Regards,  Summer Tree Hotel Melaka.

        Responded April 15, 2019
        E-Red Hotel Melaka
        12345
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        • Very good location
        • Cheng Hoon Teng Temple