Review score5.4
Based on17reviews
Sun Inn Hotel Pasir Penambang KS Botanic
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5.9 Location score
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5.9Location
  • Air conditioning

  • Daily housekeeping

  • Elevator

  • Car park

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Verified traveler reviews

Agoda Reviews (17)
Booking.com Reviews (114)

4.8

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Review score
  • Cleanliness 4.7
  • Facilities 5.1
  • Location 5.9
  • Room comfort and quality 6.0
  • Service 5.6
  • Value for money 5.8
Review score
based on 1 reviews
  • Cleanliness 6.0
  • Location 4.0
  • Room comfort and quality 6.0
  • Service 4.0
  • Value for money 8.0
Good
based on 3 reviews
  • Cleanliness 5.3
  • Facilities 5.3
  • Location 7.3
  • Service 7.3
  • Value for money 7.3
Excellent
based on 2 reviews
  • Cleanliness 9.0
  • Facilities 9.0
  • Location 9.0
  • Service 9.0
  • Value for money 8.0
Review score
based on 5 reviews
  • Cleanliness 4.4
  • Facilities 5.0
  • Location 5.6
  • Room comfort and quality 6.0
  • Service 6.0
  • Value for money 5.6
Review score
based on 1 reviews
  • Cleanliness 2.0
  • Facilities 4.0
  • Location 4.0
  • Service 4.0
  • Value for money 4.0
Review score
based on 5 reviews
  • Cleanliness 3.2
  • Facilities 3.6
  • Location 4.8
  • Service 3.6
  • Value for money 4.0
Provided by verified guests of Agoda
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Review language
  • English
  • Bahasa Malaysia

Room type
  • Deluxe No Window
  • Deluxe with Window
  • Superior No Window
  • Family 3 No Window

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6.4
Shamsudin from Malaysia
Couple
Deluxe with Window
Stayed 1 night in April 2017
Need to make some improvement”
1. The toilet lighting did not work but the hot shower is good 2. Only one towel was provided and unfortunately the towel had a hole/torn at one corner. The towel is stained and very weary 3. The bed sheets was not replaced when we checked in and many hair remains on the bed sheet. Obviously it was from the previous guest stay. Fresh bed sheets shud be replaced for new guests. 4. The room size was reasonable 5. The air-conditioner was ok 6. The room TV reception was awful
Reviewed May 03, 2017
Dear valued Guest, Thank you for your feedback. We are glad to hear that you think were are good & friendly. We have also looked into the area mentioned for immediate rectification. We hope to see yoou again. Thank you. Sincerely, Group Manager
Responded May 12, 2017
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Sun Inn Hotel Pasir Penambang KS Botanic
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2.4
Moon from Malaysia
Group
Family 3 No Window
Stayed 1 night in February 2017
Never visit again”
We rented a family room for three (one double bed, one single bed). We were excited to find a place that was affordable, and near the locations in Kuala Selangor we wanted to visit. But our weekend getaway was almost ruined by the terrible conditions we found in the rooms. We checked in around 3pm, then left for our activities, and returned about 10pm. When we got ready to go to bed, we found a whole family of red ants under the mattress of the single bed. We called the reception to complain, only to be told that housekeeping can only come in the morning. We were told to "cover the ants with a blanket" and let housekeeping clean in the morning. We only rented the room for one night and would leave the next morning. They expected us to sleep on a mattress infested with ants. We demanded for another room, and was given one. The new room was smaller than our first one, and much much dirtier. There was a coat of dust on everything -- on the bed, on the pillows, on the table, on the cups. We were too tired to call reception again. We figured that if we asked for another room, we would likely get another dirty room. So we go to bed, and was woken up at 1am by loud children screaming. Now this isn't the fault of the hotel, but this shows how horrible the hotel's sound proofing is. Every footstep of the people outside our room could be heard clearly inside. The Sun Inn we stayed in is the newer one, and there is another Sun Inn in town. If a hotel can open two branches in the same town, one would expect their service to be of a certain standard, but we were sorely disappointed. In conclusion, the hotel was a nightmare we will not recommend to anyone at all.
Reviewed March 09, 2017
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2.8
Catherine from Singapore
Group
Deluxe with Window
Stayed 1 night in January 2017
Terrible experience & strongly not recommend ”
I am not trying to be biased here. We do not expect a two star hotel is to be luxury but we believed cleanliness and basic hotel facilities should be the bottom element for one to name a property as HOTEL. And front staff really plays an important role when serving the customers. Can you believed there's no receipt after our trip even we have requested ? Rooms are smelly and dirty. Dust all over, faulty light bulb ? Please be prepared that there's no basic toiletries. Frankly speaking, the trip is more than AWFUL.
Reviewed February 17, 2017
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3.6
Azhar from Malaysia
Family with young children
Deluxe No Window
Stayed 1 night in December 2016
Smelly room”
I was provided with room no.2117 but due to air condition problem (broken remote) , I request to change to other room, and their provide me with room no.2114, this room is damp and smell of cigarette is so strong. While the receptionist is very helpful but the maintenance that check my first room before changing is bit cranky. Although parking is plentiful , security might be a concern since the hotel doesn't provided security around this place.
Reviewed December 27, 2016
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6.0
Siti from Malaysia
Couple
Deluxe No Window
Stayed 1 night in December 2016
Improvement needed”
Plenty of rooms but need to upgrade on room cleanliness. Sheets were dusty.
Reviewed December 19, 2016
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2.4
Loo from Malaysia
Group
Deluxe No Window
Stayed 1 night in December 2016
VERY BAD”
We mention in our booking request that we will late check in. When we arrive there is no room for us. We book 2 room with connecting but the connecting is 1 door facing corridor for two room. Another room is inside the room with a door to connect to another room. The room also not clean as it very dusty on floor and on bed. Seen like so long nobody stay. Think twice before book this hotel.
Reviewed December 14, 2016
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6.8
MOHD from Malaysia
Family with young children
Deluxe with Window
Stayed 1 night in December 2016
Good ”
Value for money
Reviewed December 09, 2016
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5.6
wannorafiqah from Malaysia
Group
Family 3 No Window
Stayed 1 night in November 2016
the room is bit dusty, cleanliness is not so satisfying”
the toilet is not so clean, the water hose is leaking. the furniture is dusty, the glasses as well.
Reviewed November 27, 2016
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10.0
MUNIRA from Malaysia
Solo traveler
Deluxe No Window
Stayed 1 night in September 2016
to FO”
nice and friendly
Reviewed October 24, 2016
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7.2
SITI from Malaysia
Couple
Superior No Window
Stayed 1 night in September 2016
good”
value for money
Reviewed October 06, 2016
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