Sunbow Service Suites at Times Square Kuala Lumpur
Sunbow Service Suites at Times Square Kuala Lumpur
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9.6
Exceptional

"Very hospitable reception."

Mohammed

|

May 5, 2018

Deluxe Suite - Guestroom Sunbow Service Suites at Times Square Kuala Lumpur
Deluxe Suite - Guestroom
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Lobby Sunbow Service Suites at Times Square Kuala Lumpur
Lobby
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Swimming pool [outdoor] Sunbow Service Suites at Times Square Kuala Lumpur
Swimming pool [outdoor]
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Swimming pool [outdoor] Sunbow Service Suites at Times Square Kuala Lumpur
Swimming pool [outdoor]
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See map Sunbow Service Suites at Times Square Kuala Lumpur
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Exceptional
Location
9.2
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What guests are saying:
good location above the shopping mall
Pei from Malaysia
Family with teens
Excellent service. Very hospitable reception. Friendly atmosphere. Good location. Highly recommended
Mohammed from Australia
Family with young children
Thank Ms Angeline and Mr Joseph
Laura from Singapore
Family with young children
Sunbow was just perfect, the room and the facility is great and the owner was very kind and nice Definitely will be staying here again if I come to KL next time
Raymond from Indonesia
Family with young children
Good Location, Clean, spacious room, helpful staff
Vivian from Indonesia
Family with young children
nice place , very well maintain, good location above shopping mall, will come back here again.
JUNAINAH from Singapore
Family with young children
Clean, new and good staff
Moh from Malaysia
Family with young children
Very clean and comfortable stay. The staff, Angeline very friendly and very prompt to every request. Overall,very satisfy.
Hue from Malaysia
Family with young children
Satisfactory stay, only if has breakfast included
Khairuddin from Malaysia
Business traveler
Angeline and Joseph is so friendly.. The room very big and directly located beside berjaya times Square.. There is alot. Of food and shops.. Definately will come back again
Ng from Malaysia
Family with young children
Agoda Homes
Newly renovated

Sunbow Service Suites at Times Square Kuala Lumpur

Entire apartment
Exceptional location
- Inside city center
Excellent
From 257 reviewsSee what guests said
8.5
/
10
Excellent service
8.6
Recommended by 97% of guests
Value for money8.5
Distance to city center3.5 km
Location rating9.2
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.2 km
  • 130 meters to public transportation

  • Located in heart of Kuala Lumpur

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Last booked 4 hours ago
Deluxe Suite
Deluxe Suite
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Suite
Premier Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 2 king beds
Enter dates to see prices
2 Bedroom Suite
2 Bedroom Suite
...
  • City view
  • Non-smoking
  • 1 super king bed & 1 king b...
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Deluxe Apartment
Deluxe Apartment
...
  • Room size: 55 m²/592 ft²
  • Shower and bathtub
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Superior Apartment
Superior Apartment
...
  • Room size: 60 m²/646 ft²
  • Shower and bathtub
Enter dates to see prices
Superior Apartment
Superior Apartment
...
  • Room size: 60 m²/646 ft²
  • Shower and bathtub
Enter dates to see prices
One-Bedroom Apartment
One-Bedroom Apartment
...
  • Room size: 55 m²/592 ft²
  • Shower and bathtub
Enter dates to see prices
Deluxe Apartment
Deluxe Apartment
...
  • Room size: 55 m²/592 ft²
  • Shower and bathtub
Enter dates to see prices
Family Suite
Family Suite
...
  • Room size: 62 m²/667 ft²
  • City view
  • 2 single beds and 1 super k...
Enter dates to see prices
Two-Bedroom Apartment
Two-Bedroom Apartment
...
  • Room size: 110 m²/1184 ft²
  • Shower and bathtub
Enter dates to see prices
Have a question for Sunbow Service Suites at Times Square Kuala Lumpur?

What people love about the property

  • 8.4
    Excellent

    "Good Location, Clean, spacious room, helpful staff"

    Vivian

    |

    March 28, 2018

  • 10.0
    Exceptional

    "Clean, new and good staff"

    Yong M.

    |

    March 24, 2018

  • 8.0
    Very good

    "Big and clean room."

    Elvieianshah

    |

    March 19, 2018

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More about Sunbow Service Suites at Times Square Kuala Lumpur

More about Sunbow Service Suites at Times Square Kuala Lumpur

10.0
Exceptional

"Staff is very nice and courteous."

tenang

|

March 29, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Big Apple Restaurant
80 m American, Asian, International
Vivo American Pizza & Panini, Berjaya Times Square, Kuala Lumpur
100 m American, Italian, Pizza
Cafe Dola
200 m American, Australian, European
Asian cuisine
Asian cuisine
Absolute Thai
80 m Asian, Thai, Vegetarian
Bar B Q Plaza
100 m Asian, Thai
MJ De Kenanga Cafe
100 m Asian, Chinese, Malaysian
Chinese cuisine
Chinese cuisine
Dynasty Dragon Seafood Restaurant
100 m Chinese, Seafood
Hong la Qiao
200 m Chinese
Restoran Venny
250 m Chinese

What they offer

10.0
Exceptional

"Of food and shops. Definately will come back again"

Ng

|

April 1, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (257)Booking.com Reviews (13)
8.5
/
10
Cleanliness8.4
Facilities8.2
Location9.2
Room comfort and quality8.3
Service8.6
Value for money8.5
Provided by verified guests of Agoda
All languages
All guests (257)
All room types
Showing 144 verified guest comments
12345
8.8
Excellent
Muhammad from Singapore
Family with teens
Premier Suite
Stayed 1 night in August 2018
Good location with friendly staff”
Located at the East wing of Berjaya Times Square, you can get good food nearby and very close walking distance to Jalan Bukit Bintang. it would be good to provide bedroom slippers as the room floor is not carpeted and can be quite cold.
Reviewed September 03, 2018
Hi Muhammad, thank you for your feedback. Slippers not provided as the tile floors will be quite slippery and dangerous with the one time slippers, apologies for any inconvenience. We are glad that you enjoyed your stay
Responded September 06, 2018
Sunbow Service Suites at Times Square Kuala Lumpur
10.0
Exceptional
Alvin from Philippines
Family with young children
Premier Suite
Stayed 3 nights in June 2018
excellent stay”
really had an excellent stay at this place...the location is in the center of other landmarks like the petronas towers & below the hotel is a mall which you can get everything you need. The room is big & clean for 4 people to stay plus we have a great view of the petronas from our windows. We also really love huge pool. Most of all they have a very nice staff like ms. Angeline who have been very nice & accommodating throughout our stay. Will definitely go back & recommend this to our friends.
Reviewed August 21, 2018
Hi Alvin, thank you for your feedback. We are glad that you enjoyed your stay with us :)
Responded September 19, 2018
Sunbow Service Suites at Times Square Kuala Lumpur
9.6
Exceptional
Mohamad from Singapore
Family with young children
2 Bedroom Suite
Stayed 3 nights in August 2018
Spacious, clean and stunning views”
Got the family room. The good - due to its location at the corner of the building, plus its height above the streets, the views were magnificent, day or night. Everything was clean. Angeline personally greeted us and showed us the room. Room was very spacious. Value for money for such a strategic location. Convenient for food,shopping, family entertainment. The bad - took a bit of time to 'check-in' but we took the time to have lunch at the mall first. The tv didn't work for a couple of days we were there. There were parts of the floor where the tiles' cement seem to have failed. The overall look of the apartment is somewhat jaded (building is not new after all). Also, we were given only 1 set of access cards for the lift and apartment, making separate movement of individual family members difficult.
Reviewed August 15, 2018
9.6
Exceptional
Alina from Singapore
Group
Premier Suite
Stayed 4 nights in July 2018
Clean/spacious room in strategic location”
This spacious suite is one of the privately owned suites in Berjaya Times Square. Shopping Centre downstairs. Our family of 4 adults had a nice time there. We stayed on the 32nd floor which gave us a bird's eye view of the city centre. 5 mins grab car ride to Jln Alor, SGD 5 (probably wihin walking distance as well but we did not attempt to). Housekeeping daily. Will stay again.
Reviewed July 25, 2018
Hi Alina, thank you for your feedback. We are glad that you enjoyed your stay with us and hope to welcome you again soon. Regards Joseph
Responded August 09, 2018
Sunbow Service Suites at Times Square Kuala Lumpur
8.4
Excellent
Mohd from Malaysia
Family with young children
Deluxe Suite
Stayed 1 night in April 2018
Value for money and easy access to all facilities around kl”
i no regret to choose this suite for my family for our short trip to shopping at kl as it is above shopping mall berjaya times square and just walk to monorail station. no receptionist at lobby, we need to call the agent, Ms.angeline or mr.joseph when we arrived. ms. angeline very friendly and nice person. if you get the deals below rm150, just grab it! its worth for money.
Reviewed May 20, 2018
Hi Mohd, thank you for your feedback. We are glad that you enjoyed your stay and hope to welcome you again soon. Regards Joseph
Responded July 20, 2018
Sunbow Service Suites at Times Square Kuala Lumpur
10.0
Exceptional
tenang from Indonesia
Family with teens
Deluxe Suite
Stayed 1 night in March 2018
Perfect Studio Apt”
Location is superb. KLCC is "at doorstep". Staff is very nice and courteous. Roo m is very clean. Water pressure good. Bonus: washing machine n dryer available (did not use it though). Firm bed. Bring your own toothbrush n toothpaste. 101% satisfied on the whole.
Reviewed March 29, 2018
Hi Tenang, thank you for your feedback. Hope you had a wonderful trip in Malaysia, see you again soon!
Responded April 09, 2018
Sunbow Service Suites at Times Square Kuala Lumpur
8.8
Excellent
TONG from Malaysia
Family with young children
Premier Suite
Stayed 2 nights in February 2018
VALUE FOR MONEY ”
Miss Angeline was very helpful and pleasant. Thank you for your hospitality and patience. The suite was clean, well maintained and spacious and it was exactly what I have paid for. Unlike my earlier bad experience in XXXX Suite in Times Square (horrible and me, a KL girl being cheated by a Bangla within my own KL territory ... imagine). My suite in Sunbow was pleasant and everything in good working condition. Couldn't ask for more. Please be careful which suites you book in Times Square. Most are operated by Bangla and you may be exposing yourself to being cheated and badly maintained suite facilities like I did. Safer to book with Sunbow. Tested and proven to be genuine and good.
Reviewed February 23, 2018
Hi Tong, thank you for your feedback. It is our utmost pleasure to meet and exceed your expectations! Hope to see you again soon :) Joseph
Responded March 06, 2018
Sunbow Service Suites at Times Square Kuala Lumpur
10.0
Exceptional
syazwani from Malaysia
Family with young children
Deluxe Suite
Stayed 2 nights in February 2018
Friendly hospitaliy and good location ”
Actually i booked for only a 1 queen size room with Living room, but once we arrived and check in, they give us a huge place to stay more than i expect.. With double queen bed .. Thanks to angeline and other staff. Will come again nextime.
Reviewed February 06, 2018
Hi Syazwani, thank you for your feedback. Glad that you love the upgrade. Hope to see you again soon!
Responded February 07, 2018
Sunbow Service Suites at Times Square Kuala Lumpur
8.4
Excellent
Ying from Malaysia
Group
Premier Suite
Stayed 1 night in January 2018
Good service ”
Pros: Good services. Available to check in and check out at our convenience. Able to deposit luggage before check in and after check out. I left my jacket at the room and Ms Angeline take it to my lunch place for me.. Really touched 😊 Good view. High floor. Large Space with living room and separate bathroom with bathtub. Strategic location. Located at Times Square. Cons: Small cockroaches at the living room. No drinking water provided.
Reviewed January 15, 2018
Hi Ying, thank you for your feedback. We try our best to serve our guests and are happy that you liked it. We do pest control regularly and place bug house in the rooms, but sometimes these small things just pop out from no where and ruin everything...but kettle is available to boil your cup of tea and bring you back into the mood to enjoy the fantastic view :)
Responded February 02, 2018
Sunbow Service Suites at Times Square Kuala Lumpur
10.0
Exceptional
Ramdan from Singapore
Family with young children
Premier Suite
Stayed 1 night in December 2017
Exceptional”
It was a great stay. The staff attending to us is very friendly , polite & helpful. This is the most value for money stay & will definately come back for another holiday stay. The facility is great plus its very spacious & top of everything theres an arcade & shopping mall in the same building "amazing". For those who is going KL central this is definately a a highly recommended place to stay.
Reviewed December 23, 2017
Hi Ramdan, thank you for your feedback. We appreciate your comments about our service and facilities. Aside from our central location, there's also many entertainment, attractions, cultural activities in the area. Various public transportations also available to explore other parts of the city. We look forward to show you more in your next visit to KL!
Responded January 14, 2018
Sunbow Service Suites at Times Square Kuala Lumpur
10.0
Exceptional
Nancy from Malaysia
Family with young children
Deluxe Suite
Stayed 2 nights in December 2017
It was worth it. good location, beautiful scenery, wonderful staff..Ms Angeline..she is a gem. ”
i really enjoyed our stay. the view from the room was beautiful, can see the kl tower. easy access, highly recommended for travellers wt kids or on honeymoon. it was worth the money and time. room spacious and comfy. will definitely return. tq Ms Angeline.
Reviewed December 12, 2017
Hi Nancy, thank you for your feedback! We look forward to welcome you and your family again :)
Responded January 15, 2018
Sunbow Service Suites at Times Square Kuala Lumpur
7.6
Very good
Mei from Singapore
Family with young children
Premier Suite
Stayed 2 nights in August 2018
Excellent location”
Pros: 1. Excellent location just above Times Square 2. Two double beds good for family 3. Clean room and bath (except the cockroaches) Cons: 1. #35-09, near rubbish chute. There were baby cockroaches crawling in the room. Host didn’t let us change room as she claimed it was full. 2. Requires RM200 as deposit upon arrival 3. No toothbrushes/ razors 4. Parking self paid (approx RM18-20 per overnight)
Reviewed September 04, 2018
Dear Mei, thank you for your feedback. Much apologies for any inconvenience.(1)Our staff specifically went back to assist guest in midnight and informed guest that we are fully occupied that night. Staff offer change room on the next morning but guest did not want to change. So, we did another full pest control and focus on the bathroom where guest complained.(2)Deposit is refundable upon check out after damage inspection, its noted on the Agoda guest policies and highlighted again when we email guest.(3)Amenites and other info are stated on the page, guest can always check with us should still unclear.(4)Times Square parking charges commercial rate, but if guest ask us, we will suggest other option for RM5-7 per entry. Much apologies for any inconvenience. Considering our very affordable price as compared to the hotel, guests can access full hotel facilities(pool,gym,sauna,etc) amenities that hotel do not provide.
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Sunbow Service Suites at Times Square Kuala Lumpur
6.0
TOH from Singapore
Business traveler
Deluxe Suite
Stayed 1 night in August 2018
Good location”
Location was good. Just above Berjaya Times Square. Clean sheets but the rest of the room was ran down and so were the amenities. Price was ok. The only complaint I have was the check in lady was late because she had other guests to attend to. I stood at the meet up point waiting for her untill I had to call her to remind her I was waiting. I
Reviewed August 07, 2018
Hi Toh, thank you for your feedback. All our rooms are newly refurbished, the other unit which we help you to inquire when we are fully booked on your check out date is not managed by us. Regards Joseph
Responded August 14, 2018
Sunbow Service Suites at Times Square Kuala Lumpur
9.2
Exceptional
Lena from Sweden
Family with teens
Deluxe Suite
Stayed 5 nights in July 2018
Nice apartment and owners”
This is a good alternative to the hotel in the same building. Big and nicely equipped apartment in the best possible area for easy shopping . Very friendly, available and helpful owners! The swimming pool in the building is huge and clean . Only downside is that you can only have one set of keycards in each room If you are people that dont want to stick together all the time it takes some planning, since you can not even enter and leave the building without keycards
Reviewed July 17, 2018
Hi Lena, thank you for your comments. Much apologies on the restricted access, you can show our keycard holder and the guards will know that you are our guest and help you open the door. We can also provide extra cards if you let us know next time. Nevertheless, We are glad that you enjoyed your stay and hope to welcome you again soon. Regards Joseph
Responded July 20, 2018
Sunbow Service Suites at Times Square Kuala Lumpur
8.4
Excellent
NILESH from Bahrain
Family with young children
Family Suite
Stayed 4 nights in July 2018
Satisfactory ”
It was unexpected to see two rooms were not ready at the time of checkinn. Staff tried to fix the pending maintenance work but only by evening it got ready and that spoiled the day and was a waste. The building security was not convenient for the family as it could not offer spare keys for free but with a deposit of 200 ringette. Staff could not offer proper compensation from entry delaybin check inn but a late check out.
Reviewed July 15, 2018
Hi Nilesh, thank you for your feedback. We had already informed prior arrival that our check in time is 3pm, you arrived during noon with a lot of big luggages. Since guest appreciate a short rest, our staff did courtesy of early check in while also informing that there are ongoing maintenance on the washroom. We also spent a lot of time suggesting and helping guests arranging tour trips when they have no idea where to go and how to go. It is not our responsibility if guest decided to stay over and missed anything due to improper planning. The building security is to keep authorized people or guest only to be able to enter the premise. We also offered courtesy of late check out free and help arranged guest trip back. Considering the very affordable room price, we have done our best to make guest stay enjoyable. Much apologies should guest is expectating more. Regards Joseph
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Sunbow Service Suites at Times Square Kuala Lumpur
10.0
Exceptional
Leong from Malaysia
Family with young children
Deluxe Suite
Stayed 1 night in June 2018
Great apartment and staff!!”
No regret to book this apartment during my holiday. Nice place , very clean, well maintain, good location above shopping mall, will come back here again. Specially thanks to Ms Angeline for your kind services.
Reviewed June 19, 2018
Hi Leong , thank you for your comments. We are glad that you enjoyed your stay and hope to welcome you again soon. Regards Joseph
Responded July 20, 2018
Sunbow Service Suites at Times Square Kuala Lumpur
10.0
Exceptional
phoon from Singapore
Couple
Deluxe Suite
Stayed 1 night in October 2018
wow”
best service apartment in kl,thanks angeline.I will be back.
Reviewed October 14, 2018
10.0
Exceptional
redzuwan from Malaysia
Family with young children
Deluxe Suite
Stayed 1 night in October 2018
Must have”
Great staff. Great place. Great time. Perfect.
Reviewed October 08, 2018
9.6
Exceptional
Herwindo from Indonesia
Family with young children
Deluxe Suite
Stayed 3 nights in November 2017
Good place. Friendly staff”
Thank you to Angeline who serve us. We stay with 4yo daughter. Location in Berjaya Times Square so just going down to shopping center. Just walk to Imbi Monorail. Walking 3 minutes to Bukit Bintang. Good place with friendly staff.
Reviewed November 21, 2017
Hi Herwindo, glad that you and your family enjoy it. See you again soon :D
Responded November 26, 2017
Sunbow Service Suites at Times Square Kuala Lumpur
8.0
Excellent
Alister from Singapore
Couple
Deluxe Suite
Stayed 3 nights in March 2014
At the Soul of KL”
location, service with a smile and comfort
Getting the key is a little tricky as you gotta collect the keys and check in at another building nearby before guiding yourself back to the room. Other than that, everything is class and I thoroughly enjoyed my little stay there hosting my KL friends in the room with them praising my choice of accommodation. Checking out is just a phone call away and the staff with come over to return the deposit and collect the keys... easy...
Reviewed November 18, 2014
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