Excellent, with minor room of improvement”

We arrived late evening and was greeted and assisted promptly to the check-in desk. The check-in process was brief and courteous. The location is excellent, it is within 10 minutes walking to the night market, street food vendors, water-puppet theater, bus hop for city tours. The room is clean and is not worn out like many hotels in the busy city. The staff was very friendly and helpful even when we were leaving, assist us to load our luggage to the taxi. One feedback to the hotel management is we can smell 'remnant' of cigarette smoke in the hallway, perhaps coming from other rooms. This hotel has smoking rooms, which is kind of strange.

Sunline Paon”

This is the 2nd time visit. The positive feedback from last time made me choose here again. Facility and service are consistently good as usual. The rooftop construction of swimming pool has finished, but for reasons, the neighbor’s hen couldn’t stop humming the entire night, the noise was a little bothersome. Otherwise, the stay is perfect.

Overall very decent”

Wish the breakfast buffet had more variety of food and was hoping for a better equipped gym

Great Lobby ”

Well the front exterior and lobby are very impressive indeed . I wish they spent some of this on the rooms which are extremely small and I was upgraded and not impressed....I am now at the Damsels in a suite which is three times the size .....after my 3 day Honlong Cruise . I think when selecting room it very important to check size of room in Hanoi ...

hanoi sunline paon”

The hotel is situated in the area of Hoan Kiem Lake. Only takes less than 5 min walk to the Lake and old quarter. The facility is nice with small gym and swimming pool, and the breakfast is my favorite. We're lucky enough to be upgraded to top floor room. At the end, I left my coat in the room after check-out, since I've already got to the airport, the front desk staff was very generous to arrange the delivery to my friend in town. I had a really positive experience at Sunline Paon and special thanks to all the friendly staff there. By the time rooftop renovation finishes, this placewill be even better to live in.

Good location and nice hotel”

It is good location for business and traveling. I can go to my office in CBD area very quickly and easy. And moreover, you can explore the old quarter streets around that area to enjoy the Ha Noi atmostphere the best

Pleasant hotel with friendly staff”

Hospitality from the hotel staff was exceptional, rooms were clean and modern and amenities worked well. We also booked a day tour to Halong Bay through the hotel that was well planned with a knowledgable tour guide. Breakfast selection can be improved but besides that everything was great!

Really good service ”

We stayed 4 nights at this hotel, every staff are really nice, especially the customer care - Mr. Long, he is very nice, remember each customer, talk with them about their satisfaction and their trip in Vietnam. Very happy to stay at this hotel!

Great value & location”

Sunline Paon is in the heart of old quarter, close to the lake & great shops & restaurants. The rooms are clean, comfortable & a good size. Staff are very helpful. Nice small rooftop pool area to cool off from the Hanoi heat. We returned to this hotel based on the service & price & facilities.

Great location, good value, excellent service”

Sunline Paon is in the heart of old quarter, close to the lake & great shops & restaurants. The rooms are clean, comfortable & a good size. Staff are very helpful. Nice small rooftop pool area to cool off from the Hanoi heat. We returned to this hotel based on the service & price & facilities.

Outstanding ”

We booked into the Sunline Paon at short notice. The service was excellent throughout our stay. We were able to check in to 2 rooms early. Hotel is new, clean & in a great location in the Old Quarter. Nice rooftop area with small pool. Good breakfast with plenty of choice. Really nice bedrooms with excellent WiFi & Tv services. Staff were so attentive & helpful. They even gave us a complimentary airport shuttle due to a very minor issue with the booking process. A special mention for Long who was great. Highly recommended & we are returning when we get back to Hanoi.

Not worth the money”

Great location and very friendly staff. But rooms are ridiculous. I booked the most expensive one and was supposed to have like a little balcony of some sort. It turned out to be just locked windows next to outside stairway. And shower smelled awful, and I mean really bad...like somebody pooped in it... In conclusion there are plenty hotels around with a better deal for your money..

Great location ”

Great location and very helpful staff. They upgraded us to a lovely room with a very particular designed big window and was very appreciated. The breakfast was very good. Terrace is nice with a little pool and good view of the city. Highly recommended.

Very good, depending on what you need”

Rooms clean and a little small, but perfect if you just want a well located hotel in the busy part of the old quarter. Lovely staff, on the whole. The street it is in is a little rough. The moment you step out the door you are into a melee of bikes, street food, cafes. Potentially noisy, unless you are on a high floor. Breakfast very handy, ideally you like pho. But the will do an omelette and have some good baked goods like croissant and cereals. So you should find something you like. One annoyance: the night before we checked out they offered us a taxi to the airport for 250k dong, which is roughly the "Grab" equivalent, but when I asked next morning it had gone up to350k or400k with a hotel car, so they were squeezing us. Not ideal.

Exceptional”

Brilliant service. Walking distance to everything. Rooftop pool

excellent hotel”

No cons, great staff , location and facilities. Fairly recent renovation. I even took the public bus from the airport as the minivan driver wanted 7 us. The stop I got off was about 150 meters away.

Absolutely loved it! ”

My husband and I stayed here for few days, and we absolutely loved it. It’s got great location, good breakfast, and more importantly, very attentive and kind staffs. If I ever come back to Hanoi, I’ll definitely stay here!!!!! :)

worst of worst”

Really worst service. In the morning, I booked a taxi to the airport and paid for it, but I did not issue a receipt and waited a long time for the confirmation of payment. And I said that I could shower after check out, but I asked $ 10 for shower. Managers show worst service

The rooms have high grade fittings. Good service all round.”

This is a smart hotel in a very convenient position for walking the Old Quarter with attentive staff and good airconditioning in the lobby and your room featuring high grade fittings and comfortable beds. Executive Chef Tu will accomodate all your breakfast needs, and there is a wide choice each morning. Nothing is too much trouble. Great sunset views over Hanoi and a small pool and relaxing area is offered and an excellent Spa in the basement. No need to go elsewhere for a genuine massage.

It was great shelter on hanoi. ”

My family visted Hanoi, it was first time. All people was kind and the room condition was great and calm. We felt the room like a shelter. The road was so noisy but the hotel was very calm. All visiting point was so closed. Thank you for making good memory in hanoi.