Sunline Paon Hotel & Spa
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Sunline Paon Hotel & Spa

27 Hang Thung Str, Hoan Kiem, Hanoi, Vietnam, Old Quarter, Hanoi, Vietnam, 10000
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     Sunline Paon Hotel & Spa

    Sunline Paon Hotel & Spa Reviews

    8.7
    Excellent
    /10
    (272 reviews)See what guests said
    9.2
    Exceptional

    "All people was kind and the room condition was great and cal..."

    chung

    -

    September 11, 2018

    9.0
    Exceptional service
    Recommended by 85% of guests

    Things you’ll love about Sunline Paon Hotel & Spa

    Things you'll love

    • Airport transfer

    • Located in heart of Hanoi

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Exceptional
    Location
    9.1
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Hoan Kiem Lake420 m
  • Old Quarter600 m
  • St. Joseph's Cathedral (Nha Tho Lon)670 m
  • Hoa Lo Prison1.12 km
  • Vietnam Fine Arts Museum1.84 km
  • Temple of Literature1.96 km
  • Ho Chi Minh Mausoleum2.08 km
  • One Pillar Pagoda2.26 km
  • West Lake2.75 km
  • Vietnam Museum of Ethnology5.88 km
  • Value for money8.5
    Location rating9.1
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport3.7 km
    Property overview

    If what you're looking for is a conveniently located property in Hanoi, look no further than Sunline Paon Hotel. From here, guests can make the most of all that the lively city has to offer. With its convenient location, the property offers easy access to the city's must-see destinations.

    Sunline Paon Hotel offers impeccable service and all the essential amenities to invigorate the weary traveler. Facilities like free Wi-Fi in all rooms, 24-hour security, daily housekeeping, grocery deliveries, postal service are readily available for the convenience of each guest.

    Experience high quality room facilities during your stay here. Some rooms include locker, complimentary tea, towels, wooden/parqueted flooring, slippers to help guests recharge after a long day. The property's host of recreational offerings ensures you have plenty to do during your stay. With an ideal location and facilities to match, Sunline Paon Hotel hits the spot in many ways.

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    Rooms available at Sunline Paon Hotel & Spa

    Executive Suite
    Executive Suite
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Double Room
    Executive Double Room
    ...
    • Room size: 20 m²/215 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 20 m²/215 ft²
    • Smoking allowed
    • 1 double bed
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Business Double Room
    Business Double Room
    ...
    • Room size: 19 m²/205 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 18 m²/194 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Suite with Balcony
    Suite with Balcony
    ...
    • Room size: 32 m²/344 ft²
    • Balcony/terrace
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Family Suite
    Family Suite
    ...
    • Room size: 25 m²/269 ft²
    • Shower and bathtub
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    Suite Executive City View
    Suite Executive City View
    ...
    • Balcony/terrace
    • Smoking allowed
    Enter dates to see prices
    Have a question for Sunline Paon Hotel & Spa?

    What people love about Sunline Paon Hotel & Spa

    • 10.0
      Exceptional
      Staff 

      "The staff are very supportive & friendly, especially Lyn."

      Chikako

      |

      December 24, 2018

    • 10.0
      Exceptional

      "Loved our stay."

      Ahmad

      |

      December 30, 2018

    • 7.6
      Very good

      "We will consider staying in this hotel the next time we visit hanoi."

      Emma

      |

      June 26, 2018

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    More about Sunline Paon Hotel & Spa

    More about Sunline Paon Hotel & Spa

    7.6
    Very good

    "Great room and top view from the roof top pool - but had con..."

    Neil

    |

    December 1, 2018

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    What they offer

    8.0
    Very good

    "It is good location for business and traveling."

    Duong

    |

    October 10, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Sunline Paon Hotel & Spa from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (272)Booking.com Reviews (1088)
    8.7
    /
    10
    Cleanliness8.9
    Facilities8.0
    Location9.1
    Service9.0
    Value for money8.5
    All languages
    All guests (272)
    All room types

    Show reviews that mention 

    Showing 159 verified guest comments
    12345
    9.6
    Exceptional
    Aaron from United States
    Family with young children
    Executive Double Room
    Stayed 3 nights in May 2019

    Excellent, with minor room of improvement”

    We arrived late evening and was greeted and assisted promptly to the check-in desk. The check-in process was brief and courteous. The location is excellent, it is within 10 minutes walking to the night market, street food vendors, water-puppet theater, bus hop for city tours. The room is clean and is not worn out like many hotels in the busy city. The staff was very friendly and helpful even when we were leaving, assist us to load our luggage to the taxi. One feedback to the hotel management is we can smell 'remnant' of cigarette smoke in the hallway, perhaps coming from other rooms. This hotel has smoking rooms, which is kind of strange.

    Reviewed May 08, 2019
    10.0
    Exceptional
    TECHANG from Taiwan
    Couple
    Superior
    Stayed 1 night in February 2019

    Sunline Paon”

    This is the 2nd time visit. The positive feedback from last time made me choose here again. Facility and service are consistently good as usual. The rooftop construction of swimming pool has finished, but for reasons, the neighbor’s hen couldn’t stop humming the entire night, the noise was a little bothersome. Otherwise, the stay is perfect.

    Reviewed February 24, 2019
    8.8
    Excellent
    Anthony from Australia
    Group
    Family Room
    Stayed 1 night in May 2019

    Overall very decent”

    Wish the breakfast buffet had more variety of food and was hoping for a better equipped gym

    Reviewed May 09, 2019
    8.8
    Excellent
    keith from United Kingdom
    Couple
    Superior
    Stayed 1 night in November 2018

    Great Lobby ”

    Well the front exterior and lobby are very impressive indeed . I wish they spent some of this on the rooms which are extremely small and I was upgraded and not impressed....I am now at the Damsels in a suite which is three times the size .....after my 3 day Honlong Cruise . I think when selecting room it very important to check size of room in Hanoi ...

    Reviewed December 05, 2018
    10.0
    Exceptional
    TECHANG from Taiwan
    Couple
    Deluxe Double Room
    Stayed 2 nights in October 2018

    hanoi sunline paon”

    The hotel is situated in the area of Hoan Kiem Lake. Only takes less than 5 min walk to the Lake and old quarter. The facility is nice with small gym and swimming pool, and the breakfast is my favorite. We're lucky enough to be upgraded to top floor room. At the end, I left my coat in the room after check-out, since I've already got to the airport, the front desk staff was very generous to arrange the delivery to my friend in town. I had a really positive experience at Sunline Paon and special thanks to all the friendly staff there. By the time rooftop renovation finishes, this placewill be even better to live in.

    Reviewed November 05, 2018
    8.0
    Excellent
    Duong from Vietnam
    Business traveler
    Business Double Room
    Stayed 3 nights in October 2018

    Good location and nice hotel”

    It is good location for business and traveling. I can go to my office in CBD area very quickly and easy. And moreover, you can explore the old quarter streets around that area to enjoy the Ha Noi atmostphere the best

    Reviewed October 10, 2018
    8.8
    Excellent
    Pamela from Hong Kong
    Family with teens
    Superior
    Stayed 3 nights in September 2018

    Pleasant hotel with friendly staff”

    Hospitality from the hotel staff was exceptional, rooms were clean and modern and amenities worked well. We also booked a day tour to Halong Bay through the hotel that was well planned with a knowledgable tour guide. Breakfast selection can be improved but besides that everything was great!

    Reviewed October 05, 2018
    8.8
    Excellent
    Lei from Hong Kong
    Couple
    Superior
    Stayed 4 nights in August 2018

    Really good service ”

    We stayed 4 nights at this hotel, every staff are really nice, especially the customer care - Mr. Long, he is very nice, remember each customer, talk with them about their satisfaction and their trip in Vietnam. Very happy to stay at this hotel!

    Reviewed August 29, 2018
    10.0
    Exceptional
    John from United Kingdom
    Family with teens
    Executive Suite
    Stayed 1 night in August 2018

    Great value & location”

    Sunline Paon is in the heart of old quarter, close to the lake & great shops & restaurants. The rooms are clean, comfortable & a good size. Staff are very helpful. Nice small rooftop pool area to cool off from the Hanoi heat. We returned to this hotel based on the service & price & facilities.

    Reviewed August 27, 2018
    10.0
    Exceptional
    John from United Kingdom
    Couple
    Executive Suite
    Stayed 3 nights in August 2018

    Great location, good value, excellent service”

    Sunline Paon is in the heart of old quarter, close to the lake & great shops & restaurants. The rooms are clean, comfortable & a good size. Staff are very helpful. Nice small rooftop pool area to cool off from the Hanoi heat. We returned to this hotel based on the service & price & facilities.

    Reviewed August 27, 2018
    10.0
    Exceptional
    John from United Kingdom
    Family with teens
    Executive Suite
    Stayed 1 night in August 2018

    Outstanding ”

    We booked into the Sunline Paon at short notice. The service was excellent throughout our stay. We were able to check in to 2 rooms early. Hotel is new, clean & in a great location in the Old Quarter. Nice rooftop area with small pool. Good breakfast with plenty of choice. Really nice bedrooms with excellent WiFi & Tv services. Staff were so attentive & helpful. They even gave us a complimentary airport shuttle due to a very minor issue with the booking process. A special mention for Long who was great. Highly recommended & we are returning when we get back to Hanoi.

    Reviewed August 13, 2018
    6.0
    Anna from United States
    Solo traveler
    Deluxe Double Room
    Stayed 2 nights in February 2019

    Not worth the money”

    Great location and very friendly staff. But rooms are ridiculous. I booked the most expensive one and was supposed to have like a little balcony of some sort. It turned out to be just locked windows next to outside stairway. And shower smelled awful, and I mean really bad...like somebody pooped in it... In conclusion there are plenty hotels around with a better deal for your money..

    Reviewed February 16, 2019
    10.0
    Exceptional
    Berrak from Italy
    Couple
    Superior
    Stayed 2 nights in January 2019

    Great location ”

    Great location and very helpful staff. They upgraded us to a lovely room with a very particular designed big window and was very appreciated. The breakfast was very good. Terrace is nice with a little pool and good view of the city. Highly recommended.

    Reviewed January 18, 2019
    8.0
    Excellent
    Fraser from United Kingdom
    Family with teens
    Deluxe Twin Room
    Stayed 3 nights in January 2019

    Very good, depending on what you need”

    Rooms clean and a little small, but perfect if you just want a well located hotel in the busy part of the old quarter. Lovely staff, on the whole. The street it is in is a little rough. The moment you step out the door you are into a melee of bikes, street food, cafes. Potentially noisy, unless you are on a high floor. Breakfast very handy, ideally you like pho. But the will do an omelette and have some good baked goods like croissant and cereals. So you should find something you like. One annoyance: the night before we checked out they offered us a taxi to the airport for 250k dong, which is roughly the "Grab" equivalent, but when I asked next morning it had gone up to350k or400k with a hotel car, so they were squeezing us. Not ideal.

    Reviewed January 15, 2019
    9.6
    Exceptional
    Tracey from Australia
    Couple
    Superior
    Stayed 2 nights in April 2019

    Exceptional”

    Brilliant service. Walking distance to everything. Rooftop pool

    Reviewed April 20, 2019
    10.0
    Exceptional
    Barry from United States
    Solo traveler
    Superior
    Stayed 2 nights in May 2018

    excellent hotel”

    No cons, great staff , location and facilities. Fairly recent renovation. I even took the public bus from the airport as the minivan driver wanted 7 us. The stop I got off was about 150 meters away.

    Reviewed May 27, 2018
    10.0
    Exceptional
    혜민 from South Korea
    Couple
    Superior
    Stayed 5 nights in November 2018

    Absolutely loved it! ”

    My husband and I stayed here for few days, and we absolutely loved it. It’s got great location, good breakfast, and more importantly, very attentive and kind staffs. If I ever come back to Hanoi, I’ll definitely stay here!!!!! :)

    Reviewed December 03, 2018
    2.0
    TaeSang from South Korea
    Solo traveler
    Superior
    Stayed 1 night in September 2018

    worst of worst”

    Really worst service. In the morning, I booked a taxi to the airport and paid for it, but I did not issue a receipt and waited a long time for the confirmation of payment. And I said that I could shower after check out, but I asked $ 10 for shower. Managers show worst service

    Reviewed September 25, 2018
    10.0
    Exceptional
    Christopher from United Kingdom
    Group
    Deluxe Twin Room
    Stayed 6 nights in September 2018

    The rooms have high grade fittings. Good service all round.”

    This is a smart hotel in a very convenient position for walking the Old Quarter with attentive staff and good airconditioning in the lobby and your room featuring high grade fittings and comfortable beds. Executive Chef Tu will accomodate all your breakfast needs, and there is a wide choice each morning. Nothing is too much trouble. Great sunset views over Hanoi and a small pool and relaxing area is offered and an excellent Spa in the basement. No need to go elsewhere for a genuine massage.

    Reviewed September 25, 2018
    9.2
    Exceptional
    chung from South Korea
    Family with young children
    Deluxe Twin Room
    Stayed 3 nights in August 2018

    It was great shelter on hanoi. ”

    My family visted Hanoi, it was first time. All people was kind and the room condition was great and calm. We felt the room like a shelter. The road was so noisy but the hotel was very calm. All visiting point was so closed. Thank you for making good memory in hanoi.

    Reviewed September 11, 2018
    12345
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    • Exceptional location
    • Hoan Kiem Lake
    • Hanoi Railway Station is within 1.66 km