Sunset Sanato Resort & Villas

Group 3, Duong Bao Hamlet, Duong To Village, Phu Quoc Island, Kien Giang Province, Cua Lap, Phu Quoc Island, Vietnam, 920000
Sunset Sanato Resort & Villas
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Deluxe King Garden View - Bed Sunset Sanato Resort & Villas
Lobby Sunset Sanato Resort & Villas
Bathroom Sunset Sanato Resort & Villas
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8.2
Excellent
/10
(245 reviews)See what guests said
See map
7.7
Very good
Location rating score
Very good location - 70 meters to the beach
  • Long Beach2.06 km
  • Tranh Stream5.18 km
  • Su Muong Pagoda5.3 km
  • Sung Hung Pagoda6.97 km
  • Cao Dai Temple7.29 km
  • Dinh Cau Temple7.37 km
  • Ho Quoc Pagoda7.63 km
  • Da Ban Spring11.82 km
  • Sao Beach12.73 km
  • Sung Duc Pagoda15.88 km
  • Highlights and ratings

    4-star Resort villa
    Free Wi-Fi

    7 travelers are looking at this property right now

    Book now before it's too late!

    "Staffs are so friendly."
    Thi H. - December 25, 2018
    Excellent cleanliness
    8.7 rating for cleanliness
    Excellent service
    8.6 rating for service
    Exceptional reputation
    Recommended by 83% of guests
    Excellent facilities on premise
    8.1 facilities on premise
    • 70 meters to the beach

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Breakfast [free]

    • Air conditioning

    Cheaper than 86% of all properties in Phu Quoc Island in the last 24 hoursCompared to 1,120 Phu Quoc Island properties at Agoda for various dates
    Value for money8.3
    Distance to city center7 km
    Location rating7.7
    Nearest airportPhu Quoc International Airport (PQC) - Vietnam
    Distance to airport2.9 km

    Rooms available at Sunset Sanato Resort & Villas

    Four Bedroom Villa
    Four Bedroom Villa
    ...
    • Room size: 231 m²/2486 ft²
    • Garden view
    • 1 queen bed & 1 queen bed &...
    Enter dates to see prices
    Three Bedroom Garden Villa
    Three Bedroom Garden Villa
    ...
    • Room size: 190 m²/2045 ft²
    • Garden view
    • 1 queen bed & 1 queen bed &...
    Enter dates to see prices
    Garden Villa King
    Garden Villa King
    ...
    • Garden view
    • Non-smoking
    • 1 queen bed & 1 queen bed &...
    Enter dates to see prices
    Five-Bedroom Villa with Garden View
    Five-Bedroom Villa with Garden View
    ...
    • Balcony/terrace
    • 5 bathrooms
    • 1 queen bed & 2 single beds...
    Enter dates to see prices
    Deluxe King Garden View
    Deluxe King Garden View
    ...
    • Room size: 30 m²/323 ft²
    • Garden view
    • 1 double bed
    Enter dates to see prices
    Five Bedroom Ocean View Villa
    Five Bedroom Ocean View Villa
    ...
    • Ocean view
    • 6 bathrooms
    Enter dates to see prices
    Junior Suite Garden View
    Junior Suite Garden View
    ...
    • Room size: 78 m²/840 ft²
    • Garden view
    • 1 semi double bed and 1 que...
    Enter dates to see prices
    Junior Suite with Garden View
    Junior Suite with Garden View
    ...
    • Room size: 78 m²/840 ft²
    • Balcony/terrace
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 30 m²/323 ft²
    • Garden view
    • 2 single beds
    Enter dates to see prices
    Room SUNSET DELUXE GARDEN VIEW
    Room SUNSET DELUXE GARDEN VIEW
    ...
      Enter dates to see prices
      Property ranking|Compared to 1,120 Phu Quoc Island properties
      See all rankings
      Room size
      145 sqm.
      Review score - United States
      8.3/10
      Cleanliness score
      8.7/10
      Value for money score
      8.4/10
      Bigger than
      99
      %
      of Phu Quoc Island properties
      Better than
      93
      %
      of Phu Quoc Island properties
      Better than
      92
      %
      of Phu Quoc Island properties
      Better than
      88
      %
      of Phu Quoc Island properties
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      More about Sunset Sanato Resort & Villas

      More about Sunset Sanato Resort & Villas

      Description

      Show less

      Most talked about facilities

      Swimming Pool
      3 mentions
      Beach
      3 mentions
      View
      1 mention

      What they offer

      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Food and dining

      Breakfast options

      Asian

      Restaurants on site

      Sunset Restaurant
      Cuisine:Asian
      Menu:Buffet, A-la-carte

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      Property's guest policies

      Show less

      Some helpful facts

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      Reviews of Sunset Sanato Resort & Villas from real guests

      Overall rating
      8.2
      Excellent
      From 245 reviews
      Provided by verified guests of
      Agoda Reviews (149)Booking.com Reviews (96)
      Rating via Agoda8.3
      /
      10
      Cleanliness8.7
      Facilities8.1
      Location7.7
      Service8.6
      Value for money8.3
      High score for Phu Quoc Island
      Rating
      9+ Exceptional (33)
      8-9 Excellent (18)
      7-8 Very Good (15)
      6-7 Good (3)
      <6 Below Expectation (10)
      Time of the year
      Mar - May (18)
      Jun - Aug (20)
      Sep - Nov (18)
      Dec - Feb (23)
      All guests (149)
      All room types
      All languages

      Show reviews that mention 

      Showing 79 verified guest comments
      1234
      9.2
      Exceptional
      YUE from Malaysia
      Group
      Deluxe King Garden View
      Stayed 1 night in July 2019

      Exceptional”

      Sunset view very beautiful, everything is very good.

      Reviewed July 17, 2019

      Dear Mr/Mrs.Yue, Greeting from Sunset Sanato Resort & Villas. Thank you for your good comment our resort. We trust that we have added enjoyment to your memorable experience of Phu Quoc with our lovely pleasure time. If in this area again we look forward in welcoming you as valued guest. Thank you in advance for your time and for staying with us. Sincerely yours, Sunset Sanato Resort & Villas Management

      Responded July 20, 2019
      Sunset Sanato Resort & Villas
      10.0
      Exceptional
      Wai from Malaysia
      Group
      Junior Suite Garden View
      Stayed 3 nights in April 2019

      Beautiful Sunset”

      This place is perfect. You can rent one room in the villa which is very beautiful, has a private pool and room service. The decor is warm and lovely and it’s super safe and clean. We love the sunset view and seafood here. We spent 4 days to discover Phu Quoc island. This hotel just a minute walking distance away from the beach. Staffs are so friendly and helpful. Small suggestion, the reception counter can consider to make it bigger and nicer. Thank you Sunset Sanato Resort & Spa team, we will definitely come again and recommend to family and friends.

      Reviewed April 18, 2019
      10.0
      Exceptional
      NGOC from Vietnam
      Group
      Three Bedroom Garden Villa
      Stayed 2 nights in March 2019

      WONDERFUL PLACE”

      we chose Sunset Sanato for our holidays there in a villa 4 bedrooms. As the moment we got there, we could feel the friendly, kind and professional staff. They all keep smiling, tender... the villa was very big, full comfortable, clean. we noticed that, all the resort decoration is so nice with green and nature arrangement design. we love it and love them. We had 2 nice breakfast buffet, not too many choices but it's okie, taste good. Almost time of our holidays, we fully enjoyed together. awesome beach, gorgeous accommodation, professional services, that's what we had and felt there. As the day we checked out, had a problem with our luggage, but they checked and tried all their best (we could feel and see it very clear) to give us back in fastest way they could. Thanks a lot that you treated us almost the best things. Thank you Sunset Sanato!

      Reviewed March 17, 2019

      Dear Mr./Ms. Ngoc, Thank you for taking your time to write such a nice review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. We hope other travelers will highly consider your helpful review when choosing the right destination for their vacation. We are looking forward to welcoming you back for a longer vacation at Sunset Sanato Resort! Best regards, Cindy (Ms.)

      Responded April 09, 2019
      Sunset Sanato Resort & Villas
      9.2
      Exceptional
      siti from Malaysia
      Couple
      Deluxe King Garden View
      Stayed 1 night in June 2019

      Exceptional”

      Beautiful resort

      Reviewed June 28, 2019

      Dear Mr/Mrs.Siti, Greeting from Sunset Sanato Resort & Villas. Thank you for your good comment our resort. We trust that we have added enjoyment to your memorable experience of PhuQuoc with our lovely pleasure time. If in this area again we look forward in welcoming you as valued guest. Thank you in advance for your time and for staying with us. Sincerely yours, Sunset Sanato Resort & Villas

      Responded July 22, 2019
      Sunset Sanato Resort & Villas
      10.0
      Exceptional
      Brian
      Family with teens
      Deluxe King Garden View
      Stayed 7 nights in April 2019

      Peaceful, luxurious, and by a silver beach”

      We enjoyed our week's stay in two rooms of a luxury villa. It was well equipped, and with a splash pool with a current to swim against. Breakfasts were first class, the lunch and evening food good, the beach and restaurant bars well-stocked. The beach has jet-skis, kayaks and interesting constructions, even a temple at one end. And it faces West towards spectacular sunsets. There is a lively street market within walking distance, but a taxi (or a rented motorbike) is needed to reach the lively town. The staff is very friendly, and the manager particularly helpful. Some days rubbish (plastic bags, plastic bottles) washed up on the beach, but this was ok so long as the staff regularly patrolled the beach to collect it. Our only complaint was the lack of matrasses on the wooden sun-loungers, so they were too uncomfortable to use.

      Reviewed April 28, 2019
      6.8
      Good
      Tam
      Family with young children
      Three Bedroom Garden Villa
      Stayed 2 nights in July 2019

      No recommend at this time”

      The hotel and room are ok to good. Location is a mix feeling: lobby next to the beach, a lot to do at the beach, beautiful scenes. BUT can't walk to shopping/groceries, construction surround hotel room Cleanliness is questionable: I got 4 bedrooms villa, and 1 of 4 room had ants, otherwise everything is clean. Staff: lobby staff is nice, room service and house keeping are weird: they delivery food and clean the room but not pick up the empty dishes or dirty tower (they said it had to be done by different department which I have to call, by the way there is no phone instruction at the villa, just press 0 for lobby and ask everything). Even after I call for pick up dirty dishes and tower, no one came (I saw a lot of cart run up and down my area but none of them came and pick those up --> weird) Facilities: pretty good, have most of thing that I need inside the room I would come back when construction done and they hire more staff to do proper job.

      Reviewed July 09, 2019

      Dear Mr/Mrs.Tam, Thank you for sharing the feedback on your recent stay with us at the resort. I am sorry to hear you expectations on the resort services were not met on this occasion. Please rest assured I will work with related Managers for immediate actions including retraining for staff to rectify the mentioned issues. I do hope to have an opportunity to welcome you and your family back to the resort to show you the improvement we have made thanks to your constructive comment. Once again, thank you very much and I hope to see you again soon. Warm Regards, Sunset Sanato Resort & Villas

      Responded July 20, 2019
      Sunset Sanato Resort & Villas
      7.2
      Very good
      Vinh from Vietnam
      Family with young children
      Three Bedroom Garden Villa
      Stayed 3 nights in April 2019

      First time at Sunset Sanato”

      Good resort for who want to find a quiet place and relax. The staff is very nice. The beach is so clean. The food is so diversity such as Vietnamese, Western food although not much if there are a lot of people enjoy at the same time. Generally, the food is delicious for me and my family. Hope to have a chance come back here when the weather is cooler because it's so hot when I was in here. Besides I hope to see new villas and reception hall as well as the central area will be finished in next time. Next, so good when the resort have more big trees to get beauty scene and more shade. It will give everybody more comfortable. Finally, I have a suggestion that's the staff should avoid moving across the villas where there's the customers who's living there to keep a private space for them. Totally, thank you Sunset Sanato.

      Reviewed April 12, 2019
      9.6
      Exceptional
      GUNYOUNG from South Korea
      Family with young children
      Junior Suite Garden View
      Stayed 2 nights in March 2019

      Good and passionate resort”

      good sunset and beach club there are a few tourists in a beach club because of expensive price when I checked out, I saw the opened 1 bottle water which was not opened by myself. maybe somebody had used it. but I needed to pay it. I was little bit unsatisfied that but I should have understand it anyway this resort is almost good

      Reviewed March 25, 2019

      Dear Mr/Ms. GUNYOUNG, Thank you for an awesome review. How wonderful to hear that you have had such a fabulous stay with us! While taking this as an encouragement, we would definitely continue to strive for excellence and look forward to welcoming you back in very near future. Best regards, Cindy (Ms.)

      Responded April 09, 2019
      Sunset Sanato Resort & Villas
      2.0
      Soo
      Couple
      Deluxe King Garden View
      Stayed 3 nights in June 2019

      Terrible Villa, Terrible Service, Noisy, Mosquito, Cockroach, Fly, Dont stay here!!!!!!”

      I was here last 2 months ago (April), everything was good. But NOW the services and hotel quality DROP 1000% in JUNE (NOW). I had emailed the staff named Linh Huynh by request stay same villa and room next to my parents. But they arrange a room on the ground floor (Room 1-4days 3nights) for my parent!!! It's horrible!!! The villa is shared with other guests, everyone come in/out and talk very loud, foot steps sound. My parent couldn't sleep well the 1st night(NO SOUND PROFF). Second night, the back of our villa POOL PARTY and on the MUSIC VERY LOUD. After 11pm the party end, but then a lot of MOSQUITOES made my parent couldn't sleep well again. Third nights, we complained to them, they use the mosquito spray to kill the mosquito. After my parent finish bath, they found 2 BIG DEAD COCKROACHS!!! For the food, flies stick to the food, and fruits. My parent found dead fly inside the drinks!!!!!!!! YOUR HOTEL IS NOT CHEAP!!!!!! SUPER CON MONEY VILLA!!!!!!!! I

      Reviewed June 25, 2019

      Dear Ms. Soo Jun, Gretting from Sunset Sanato Resort & Villas As your comments on Fanpage of Sunset Sanato Beach Club, we truly apologize on all of inconvenience when you was staying with us and extremely thank you for your contribute that we can improve more. If we have a chance to welcome you stay with us next time, we wish we can give you a complimentary dinner for 2 people. Kindly let us know if you gonna come to Phu Quoc next time. One more time, we really apologize about all of things which made you get a bad experience. With warmest regards, Sunset Sanato Resort & Villas

      Responded July 04, 2019
      Sunset Sanato Resort & Villas
      5.2
      Nik from Malaysia
      Family with young children
      Three Bedroom Garden Villa
      Stayed 3 nights in April 2019

      Everything is charged”

      Booked a 3 bedroom villas for a group of friends and my family. They charged for my kids who shared the same huge villas . WHat a waste as the villas are big and I booked a 3 bedroom villa. They were definitely ample space for everyone. As for the facilities its definitely not worth the money I paid. I will not go there again.

      Reviewed June 10, 2019
      10.0
      Exceptional
      Phan from Vietnam
      Couple
      Deluxe King Garden View
      Stayed 1 night in April 2019

      SUPER COOL PLACE”

      Very attractive place!!! Love the private swimming pool

      Reviewed April 24, 2019
      8.4
      Excellent
      Yoong from Malaysia
      Family with young children
      Three Bedroom Garden Villa
      Stayed 3 nights in May 2019

      Breakfast area quite hot, should provide more air cooler. ”

      Beautiful beach & villa, will come back for holiday.

      Reviewed June 04, 2019
      4.4
      Shashank from India
      Couple
      Deluxe King Garden View
      Stayed 2 nights in February 2019

      Not worth all the money.”

      Though a very fine property but for the lack of facilities, this is an average stay. The beach around is the only highlight. Charges for motorbike and other essentials are overtly expensive.

      Reviewed March 06, 2019

      Dear Mr/Ms.Shashank, Thank you for your constructive review. We are so sorry that our services did not reach your expectation. We will never stop improving skills, attitude and quality of our services to overcome shortcomings. We hope that we can have another chance to serve you better in the future. We look forward to welcoming you again. Best regards, Cindy (Ms.)

      Responded April 09, 2019
      Sunset Sanato Resort & Villas
      8.4
      Excellent
      Van from Vietnam
      Family with young children
      Three Bedroom Garden Villa
      Stayed 4 nights in February 2019

      Excellent”

      Resort has not finished to build up yet, no large swimming pool although there is one in each villa. Staffs are friendly and helpful. Price at this time is worthy, food is average.

      Reviewed February 25, 2019

      Dear Mr/Ms, Van, Warmest greeting from Sunset Sanato Resort & Spa. Thank you for taking your time voting for us. Your comment is highly appreciated. We are delighted that you had an amazing stay with us. Your positive review can be a great encouragement for our team to continue to deliver a seamless service for our guests. Our Resort is still under construction. We will try our best to overcome our shortcomings. We look forward to welcoming again when you travel to Phu Quoc next time. Best regards, Cindy (Ms.)

      Responded April 09, 2019
      Sunset Sanato Resort & Villas
      4.4
      tran from Vietnam
      Couple
      Deluxe King Garden View
      Stayed 2 nights in February 2019

      Poor service”

      We choose sunset sanato for our first vacation trip. However it is bad choose. They did pet control when custtomer still in the room. Bufffe is very poor with little food. One supper bad thing is staff open the room without the notice, we are very up-sad and will not comback Sunset Sanato.

      Reviewed February 25, 2019

      Dear Mr/Ms. Tran, First of all, I would like to take this chance to thank you for choosing our Resort. It was our pleasure to serve you during your holiday in Phu Quoc. I regret that you were affected by many reasons. Your constructive feedback has been shared with the management board for review and action as we have never stopped strive to improve the quality of our services. We hope that we can have another chance to serve you better in the future. We look forward to welcoming you again. Best regards, Cindy (Ms.)

      Responded April 09, 2019
      Sunset Sanato Resort & Villas
      10.0
      Exceptional
      Samuel from United States
      Couple
      Deluxe King Garden View
      Stayed 2 nights in March 2019

      Amazing!”

      Staff, Location, Price, Villas... Everything was great.

      Reviewed March 12, 2019

      Dear Valued Guest,, Thank you very much for your kind review. It has been a great pleasure and honor to meet your expectations in terms of level of services. While taking this as an encouragement, we would definitely continue to strive for excellence and look forward to welcoming you back in very near future. Best regards, Cindy (Ms.)

      Responded April 09, 2019
      Sunset Sanato Resort & Villas
      7.6
      Very good
      Azlan from Malaysia
      Family with teens
      Three Bedroom Garden Villa
      Stayed 3 nights in March 2019

      First Time In Phu Quoc”

      The hotel lacks lots of amenities but the rooms and the staff were top notched.

      Reviewed March 13, 2019

      Dear Mr/Ms.Azian, Thank you for your constructive review. You positive feedback about our cleanliness and facilities will definitely be a big encouragement for all staffs here. We are so sorry that our services did not reach your expectation. We will never stop improving skills, attitude and quality of our services to overcome shortcomings. We hope that we can have another chance to serve you better in the future. We look forward to welcoming you again. Best regards, Cindy (Ms.)

      Responded April 09, 2019
      Sunset Sanato Resort & Villas
      10.0
      Exceptional
      Thi from Vietnam
      Family with young children
      Junior Suite Garden View
      Stayed 2 nights in December 2018

      Sunset sanato is the best place to stat and enjoy sunset moments. Our family had a geat moments”

      We will come back again. The room is cleaness. Staffs are so friendly.

      Reviewed December 25, 2018

      Dear Mr/Ms, Thi, Warmest greeting from Sunset Sanato Resort & Spa. Thank you for taking your time voting for us. Your comment is highly appreciated. We are delighted that you had an amazing stay with us. We are looking forward to welcome you again for your travel to Phu Quoc next time. Best regards, Cindy (Ms.)

      Responded January 10, 2019
      Sunset Sanato Resort & Villas
      2.8
      Vo from Vietnam
      Family with young children
      Four Bedroom Villa
      Stayed 2 nights in February 2019

      Acceptable”

      Facility n service are poor. Cóntruction has not finished yet But alr put into operation . Not value for money !

      Reviewed February 23, 2019
      8.4
      Excellent
      Season from Malaysia
      Group
      Deluxe King Garden View
      Stayed 2 nights in February 2020

      Good facilities ”

      The hotel is a sunset spot , we like it so much ! The breakfast is not that delicious but overall is value for money

      Reviewed February 19, 2020
      1234

      Reviews of Sunset Sanato Resort & Villas from real guests

      Overall rating
      8.2
      Excellent
      From 245 reviews
      Provided by verified guests of
      Agoda Reviews (149)Booking.com Reviews (96)
      Rating via Agoda8.3
      /
      10
      Cleanliness8.7
      Facilities8.1
      Location7.7
      Service8.6
      Value for money8.3
      High score for Phu Quoc Island
      Rating
      9+ Exceptional (33)
      8-9 Excellent (18)
      7-8 Very Good (15)
      6-7 Good (3)
      <6 Below Expectation (10)
      Time of the year
      Mar - May (18)
      Jun - Aug (20)
      Sep - Nov (18)
      Dec - Feb (23)
      All guests (149)
      All room types
      All languages

      Show reviews that mention 

      Showing 79 verified guest comments
      1234
      9.2
      Exceptional
      YUE from Malaysia
      Group
      Deluxe King Garden View
      Stayed 1 night in July 2019

      Exceptional”

      Sunset view very beautiful, everything is very good.

      Reviewed July 17, 2019

      Dear Mr/Mrs.Yue, Greeting from Sunset Sanato Resort & Villas. Thank you for your good comment our resort. We trust that we have added enjoyment to your memorable experience of Phu Quoc with our lovely pleasure time. If in this area again we look forward in welcoming you as valued guest. Thank you in advance for your time and for staying with us. Sincerely yours, Sunset Sanato Resort & Villas Management

      Responded July 20, 2019
      Sunset Sanato Resort & Villas
      10.0
      Exceptional
      Wai from Malaysia
      Group
      Junior Suite Garden View
      Stayed 3 nights in April 2019

      Beautiful Sunset”

      This place is perfect. You can rent one room in the villa which is very beautiful, has a private pool and room service. The decor is warm and lovely and it’s super safe and clean. We love the sunset view and seafood here. We spent 4 days to discover Phu Quoc island. This hotel just a minute walking distance away from the beach. Staffs are so friendly and helpful. Small suggestion, the reception counter can consider to make it bigger and nicer. Thank you Sunset Sanato Resort & Spa team, we will definitely come again and recommend to family and friends.

      Reviewed April 18, 2019
      10.0
      Exceptional
      NGOC from Vietnam
      Group
      Three Bedroom Garden Villa
      Stayed 2 nights in March 2019

      WONDERFUL PLACE”

      we chose Sunset Sanato for our holidays there in a villa 4 bedrooms. As the moment we got there, we could feel the friendly, kind and professional staff. They all keep smiling, tender... the villa was very big, full comfortable, clean. we noticed that, all the resort decoration is so nice with green and nature arrangement design. we love it and love them. We had 2 nice breakfast buffet, not too many choices but it's okie, taste good. Almost time of our holidays, we fully enjoyed together. awesome beach, gorgeous accommodation, professional services, that's what we had and felt there. As the day we checked out, had a problem with our luggage, but they checked and tried all their best (we could feel and see it very clear) to give us back in fastest way they could. Thanks a lot that you treated us almost the best things. Thank you Sunset Sanato!

      Reviewed March 17, 2019

      Dear Mr./Ms. Ngoc, Thank you for taking your time to write such a nice review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. We hope other travelers will highly consider your helpful review when choosing the right destination for their vacation. We are looking forward to welcoming you back for a longer vacation at Sunset Sanato Resort! Best regards, Cindy (Ms.)

      Responded April 09, 2019
      Sunset Sanato Resort & Villas
      9.2
      Exceptional
      siti from Malaysia
      Couple
      Deluxe King Garden View
      Stayed 1 night in June 2019

      Exceptional”

      Beautiful resort

      Reviewed June 28, 2019

      Dear Mr/Mrs.Siti, Greeting from Sunset Sanato Resort & Villas. Thank you for your good comment our resort. We trust that we have added enjoyment to your memorable experience of PhuQuoc with our lovely pleasure time. If in this area again we look forward in welcoming you as valued guest. Thank you in advance for your time and for staying with us. Sincerely yours, Sunset Sanato Resort & Villas

      Responded July 22, 2019
      Sunset Sanato Resort & Villas
      10.0
      Exceptional
      Brian
      Family with teens
      Deluxe King Garden View
      Stayed 7 nights in April 2019

      Peaceful, luxurious, and by a silver beach”

      We enjoyed our week's stay in two rooms of a luxury villa. It was well equipped, and with a splash pool with a current to swim against. Breakfasts were first class, the lunch and evening food good, the beach and restaurant bars well-stocked. The beach has jet-skis, kayaks and interesting constructions, even a temple at one end. And it faces West towards spectacular sunsets. There is a lively street market within walking distance, but a taxi (or a rented motorbike) is needed to reach the lively town. The staff is very friendly, and the manager particularly helpful. Some days rubbish (plastic bags, plastic bottles) washed up on the beach, but this was ok so long as the staff regularly patrolled the beach to collect it. Our only complaint was the lack of matrasses on the wooden sun-loungers, so they were too uncomfortable to use.

      Reviewed April 28, 2019
      6.8
      Good
      Tam
      Family with young children
      Three Bedroom Garden Villa
      Stayed 2 nights in July 2019

      No recommend at this time”

      The hotel and room are ok to good. Location is a mix feeling: lobby next to the beach, a lot to do at the beach, beautiful scenes. BUT can't walk to shopping/groceries, construction surround hotel room Cleanliness is questionable: I got 4 bedrooms villa, and 1 of 4 room had ants, otherwise everything is clean. Staff: lobby staff is nice, room service and house keeping are weird: they delivery food and clean the room but not pick up the empty dishes or dirty tower (they said it had to be done by different department which I have to call, by the way there is no phone instruction at the villa, just press 0 for lobby and ask everything). Even after I call for pick up dirty dishes and tower, no one came (I saw a lot of cart run up and down my area but none of them came and pick those up --> weird) Facilities: pretty good, have most of thing that I need inside the room I would come back when construction done and they hire more staff to do proper job.

      Reviewed July 09, 2019

      Dear Mr/Mrs.Tam, Thank you for sharing the feedback on your recent stay with us at the resort. I am sorry to hear you expectations on the resort services were not met on this occasion. Please rest assured I will work with related Managers for immediate actions including retraining for staff to rectify the mentioned issues. I do hope to have an opportunity to welcome you and your family back to the resort to show you the improvement we have made thanks to your constructive comment. Once again, thank you very much and I hope to see you again soon. Warm Regards, Sunset Sanato Resort & Villas

      Responded July 20, 2019
      Sunset Sanato Resort & Villas
      7.2
      Very good
      Vinh from Vietnam
      Family with young children
      Three Bedroom Garden Villa
      Stayed 3 nights in April 2019

      First time at Sunset Sanato”

      Good resort for who want to find a quiet place and relax. The staff is very nice. The beach is so clean. The food is so diversity such as Vietnamese, Western food although not much if there are a lot of people enjoy at the same time. Generally, the food is delicious for me and my family. Hope to have a chance come back here when the weather is cooler because it's so hot when I was in here. Besides I hope to see new villas and reception hall as well as the central area will be finished in next time. Next, so good when the resort have more big trees to get beauty scene and more shade. It will give everybody more comfortable. Finally, I have a suggestion that's the staff should avoid moving across the villas where there's the customers who's living there to keep a private space for them. Totally, thank you Sunset Sanato.

      Reviewed April 12, 2019
      9.6
      Exceptional
      GUNYOUNG from South Korea
      Family with young children
      Junior Suite Garden View
      Stayed 2 nights in March 2019

      Good and passionate resort”

      good sunset and beach club there are a few tourists in a beach club because of expensive price when I checked out, I saw the opened 1 bottle water which was not opened by myself. maybe somebody had used it. but I needed to pay it. I was little bit unsatisfied that but I should have understand it anyway this resort is almost good

      Reviewed March 25, 2019

      Dear Mr/Ms. GUNYOUNG, Thank you for an awesome review. How wonderful to hear that you have had such a fabulous stay with us! While taking this as an encouragement, we would definitely continue to strive for excellence and look forward to welcoming you back in very near future. Best regards, Cindy (Ms.)

      Responded April 09, 2019
      Sunset Sanato Resort & Villas
      2.0
      Soo
      Couple
      Deluxe King Garden View
      Stayed 3 nights in June 2019

      Terrible Villa, Terrible Service, Noisy, Mosquito, Cockroach, Fly, Dont stay here!!!!!!”

      I was here last 2 months ago (April), everything was good. But NOW the services and hotel quality DROP 1000% in JUNE (NOW). I had emailed the staff named Linh Huynh by request stay same villa and room next to my parents. But they arrange a room on the ground floor (Room 1-4days 3nights) for my parent!!! It's horrible!!! The villa is shared with other guests, everyone come in/out and talk very loud, foot steps sound. My parent couldn't sleep well the 1st night(NO SOUND PROFF). Second night, the back of our villa POOL PARTY and on the MUSIC VERY LOUD. After 11pm the party end, but then a lot of MOSQUITOES made my parent couldn't sleep well again. Third nights, we complained to them, they use the mosquito spray to kill the mosquito. After my parent finish bath, they found 2 BIG DEAD COCKROACHS!!! For the food, flies stick to the food, and fruits. My parent found dead fly inside the drinks!!!!!!!! YOUR HOTEL IS NOT CHEAP!!!!!! SUPER CON MONEY VILLA!!!!!!!! I

      Reviewed June 25, 2019

      Dear Ms. Soo Jun, Gretting from Sunset Sanato Resort & Villas As your comments on Fanpage of Sunset Sanato Beach Club, we truly apologize on all of inconvenience when you was staying with us and extremely thank you for your contribute that we can improve more. If we have a chance to welcome you stay with us next time, we wish we can give you a complimentary dinner for 2 people. Kindly let us know if you gonna come to Phu Quoc next time. One more time, we really apologize about all of things which made you get a bad experience. With warmest regards, Sunset Sanato Resort & Villas

      Responded July 04, 2019
      Sunset Sanato Resort & Villas
      5.2
      Nik from Malaysia
      Family with young children
      Three Bedroom Garden Villa
      Stayed 3 nights in April 2019

      Everything is charged”

      Booked a 3 bedroom villas for a group of friends and my family. They charged for my kids who shared the same huge villas . WHat a waste as the villas are big and I booked a 3 bedroom villa. They were definitely ample space for everyone. As for the facilities its definitely not worth the money I paid. I will not go there again.

      Reviewed June 10, 2019
      10.0
      Exceptional
      Phan from Vietnam
      Couple
      Deluxe King Garden View
      Stayed 1 night in April 2019

      SUPER COOL PLACE”

      Very attractive place!!! Love the private swimming pool

      Reviewed April 24, 2019
      8.4
      Excellent
      Yoong from Malaysia
      Family with young children
      Three Bedroom Garden Villa
      Stayed 3 nights in May 2019

      Breakfast area quite hot, should provide more air cooler. ”

      Beautiful beach & villa, will come back for holiday.

      Reviewed June 04, 2019
      4.4
      Shashank from India
      Couple
      Deluxe King Garden View
      Stayed 2 nights in February 2019

      Not worth all the money.”

      Though a very fine property but for the lack of facilities, this is an average stay. The beach around is the only highlight. Charges for motorbike and other essentials are overtly expensive.

      Reviewed March 06, 2019

      Dear Mr/Ms.Shashank, Thank you for your constructive review. We are so sorry that our services did not reach your expectation. We will never stop improving skills, attitude and quality of our services to overcome shortcomings. We hope that we can have another chance to serve you better in the future. We look forward to welcoming you again. Best regards, Cindy (Ms.)

      Responded April 09, 2019
      Sunset Sanato Resort & Villas
      8.4
      Excellent
      Van from Vietnam
      Family with young children
      Three Bedroom Garden Villa
      Stayed 4 nights in February 2019

      Excellent”

      Resort has not finished to build up yet, no large swimming pool although there is one in each villa. Staffs are friendly and helpful. Price at this time is worthy, food is average.

      Reviewed February 25, 2019

      Dear Mr/Ms, Van, Warmest greeting from Sunset Sanato Resort & Spa. Thank you for taking your time voting for us. Your comment is highly appreciated. We are delighted that you had an amazing stay with us. Your positive review can be a great encouragement for our team to continue to deliver a seamless service for our guests. Our Resort is still under construction. We will try our best to overcome our shortcomings. We look forward to welcoming again when you travel to Phu Quoc next time. Best regards, Cindy (Ms.)

      Responded April 09, 2019
      Sunset Sanato Resort & Villas
      4.4
      tran from Vietnam
      Couple
      Deluxe King Garden View
      Stayed 2 nights in February 2019

      Poor service”

      We choose sunset sanato for our first vacation trip. However it is bad choose. They did pet control when custtomer still in the room. Bufffe is very poor with little food. One supper bad thing is staff open the room without the notice, we are very up-sad and will not comback Sunset Sanato.

      Reviewed February 25, 2019

      Dear Mr/Ms. Tran, First of all, I would like to take this chance to thank you for choosing our Resort. It was our pleasure to serve you during your holiday in Phu Quoc. I regret that you were affected by many reasons. Your constructive feedback has been shared with the management board for review and action as we have never stopped strive to improve the quality of our services. We hope that we can have another chance to serve you better in the future. We look forward to welcoming you again. Best regards, Cindy (Ms.)

      Responded April 09, 2019
      Sunset Sanato Resort & Villas
      10.0
      Exceptional
      Samuel from United States
      Couple
      Deluxe King Garden View
      Stayed 2 nights in March 2019

      Amazing!”

      Staff, Location, Price, Villas... Everything was great.

      Reviewed March 12, 2019

      Dear Valued Guest,, Thank you very much for your kind review. It has been a great pleasure and honor to meet your expectations in terms of level of services. While taking this as an encouragement, we would definitely continue to strive for excellence and look forward to welcoming you back in very near future. Best regards, Cindy (Ms.)

      Responded April 09, 2019
      Sunset Sanato Resort & Villas
      7.6
      Very good
      Azlan from Malaysia
      Family with teens
      Three Bedroom Garden Villa
      Stayed 3 nights in March 2019

      First Time In Phu Quoc”

      The hotel lacks lots of amenities but the rooms and the staff were top notched.

      Reviewed March 13, 2019

      Dear Mr/Ms.Azian, Thank you for your constructive review. You positive feedback about our cleanliness and facilities will definitely be a big encouragement for all staffs here. We are so sorry that our services did not reach your expectation. We will never stop improving skills, attitude and quality of our services to overcome shortcomings. We hope that we can have another chance to serve you better in the future. We look forward to welcoming you again. Best regards, Cindy (Ms.)

      Responded April 09, 2019
      Sunset Sanato Resort & Villas
      10.0
      Exceptional
      Thi from Vietnam
      Family with young children
      Junior Suite Garden View
      Stayed 2 nights in December 2018

      Sunset sanato is the best place to stat and enjoy sunset moments. Our family had a geat moments”

      We will come back again. The room is cleaness. Staffs are so friendly.

      Reviewed December 25, 2018

      Dear Mr/Ms, Thi, Warmest greeting from Sunset Sanato Resort & Spa. Thank you for taking your time voting for us. Your comment is highly appreciated. We are delighted that you had an amazing stay with us. We are looking forward to welcome you again for your travel to Phu Quoc next time. Best regards, Cindy (Ms.)

      Responded January 10, 2019
      Sunset Sanato Resort & Villas
      2.8
      Vo from Vietnam
      Family with young children
      Four Bedroom Villa
      Stayed 2 nights in February 2019

      Acceptable”

      Facility n service are poor. Cóntruction has not finished yet But alr put into operation . Not value for money !

      Reviewed February 23, 2019
      8.4
      Excellent
      Season from Malaysia
      Group
      Deluxe King Garden View
      Stayed 2 nights in February 2020

      Good facilities ”

      The hotel is a sunset spot , we like it so much ! The breakfast is not that delicious but overall is value for money

      Reviewed February 19, 2020
      1234
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      Sunset Sanato Resort & Villas
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      • Very good location
      • Long Beach