Sunsuri Phuket Hotel
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Sunsuri Phuket Hotel

11/5 Naiharn Beach, Moo 1, Rawai, Naiharn, Phuket, Thailand, 83130
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Superior - Bedroom Sunsuri Phuket Hotel
Superior - Bedroom
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    Swimming pool [outdoor] Sunsuri Phuket Hotel
    Swimming pool [outdoor] Sunsuri Phuket Hotel
    Superior - Bedroom Sunsuri Phuket Hotel
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    Guest reviews

    8.8
    Excellent
    /10
    (719 reviews)See what guests said
    9.6
    Exceptional

    "The hotel is located in Rawai on Phuket, about a half mile f..."

    Andrew

    -

    July 8, 2017

    9.3
    Exceptional room comfort and quality
    Recommended by 85% of guests

    Property highlights

    Things you'll love

    • Airport transfer

    • 350 meters to the beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.1
    See map
    Excellent location - 350 meters to the beach
    Nearby
    Popular
  • Rawai Sub District Commemoration Garden90 m
  • Wat Nai Harn300 m
  • Nai Harn Beach410 m
  • Ole Bar1.17 km
  • Ao Sane Beach1.18 km
  • Naiharn Boxing Club1.22 km
  • Amazing Phuket Diving Center1.27 km
  • Phuket Art Village1.32 km
  • Pakpon Relax Herbal Sauna Massage Bar1.33 km
  • Yanui Beach1.35 km
  • Value for money8.9
    Distance to city center18 km
    Location rating8.1
    Nearest airportPhuket International Airport (HKT)
    Distance to airport36.5 km
    Select your room
    9.3
    Exceptional
    Room comfort & quality
    2 Bedroom Pool Villa
    2 Bedroom Pool Villa
    ...
    • Room size: 228 m²/2454 ft²
    • Ocean view
    • 1 king bed & 2 single beds
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    Superior
    Superior
    ...
    • Room size: 45 m²/484 ft²
    • Garden view
    • 2 single beds or 1 double b...
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    Suite
    Suite
    ...
    • Room size: 90 m²/969 ft²
    • Partial ocean view
    • 1 king bed
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    Grand Deluxe
    Grand Deluxe
    ...
    • Room size: 55 m²/592 ft²
    • Partial ocean view
    • 1 king bed
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    Ocean View Pool Villa
    Ocean View Pool Villa
    ...
    • Room size: 95 m²/1023 ft²
    • Ocean view
    • 1 king bed
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    Suite Triple
    Suite Triple
    ...
    • Room size: 90 m²/969 ft²
    • Ocean view
    • 1 king bed and 1 sofa bed
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    Grand View Pool Villa
    Grand View Pool Villa
    ...
    • Room size: 110 m²/1184 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Deluxe Triple
    Deluxe Triple
    ...
    • Room size: 45 m²/484 ft²
    • Partial ocean view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 45 m²/484 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Grand Deluxe Triple
    Grand Deluxe Triple
    ...
    • Room size: 55 m²/592 ft²
    • Partial ocean view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Have a question for Sunsuri Phuket Hotel?

    What people love about the property

    • 10.0
      Exceptional

      "The guards who would greet us with their warm smiles made us feel like we were just going back home, to our humble abode after a long day."

      Bobel

      |

      August 6, 2018

    • 10.0
      Exceptional

      "Hotel is located within walking distance to Nai Harn beach, which is very quiet and nice."

      Julia

      |

      August 6, 2018

    • 10.0
      Exceptional

      "Hotel staff are really good and treats you very well."

      Julia

      |

      August 6, 2018

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    More about Sunsuri Phuket Hotel

    More about Sunsuri Phuket Hotel

    9.2
    Exceptional

    "Shuttle options should extend to other local attractions lik..."

    Edith

    |

    August 25, 2018

    An overview

    Show less

    What they offer

    9.2
    Exceptional

    "Great Rooms, Pool, Breakfast and Dinner Buffet, Kids Club."

    Frank-David

    |

    January 7, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (719)Booking.com Reviews (251)
    8.8
    /
    10
    Cleanliness9.1
    Facilities8.8
    Location8.1
    Room comfort and quality9.3
    Service9.1
    Value for money8.9
    Provided by verified guests of Agoda
    All languages
    All guests (719)
    All room types

    Show reviews that mention 

    Showing 619 verified guest comments
    12345
    9.2
    Exceptional
    Frank-David from Germany
    Family with young children
    Superior
    Stayed 1 night in January 2019
    Top Resort. Quite isolated but with Beach Shuttles. Great Room and Staff.”
    Rooms are awesome as is the breakfast. Lunch buffet is a bit like a lottery on how the chef is feeling. But the staff REALLY goes the extra mile for you. Prices - well it's a 5 Star Resort - are steep. We are talking 180 bath a cappuccino steep. Or 330 Bath non Alkohol mixed fruits smoothie. Things you would get for 20% just down the road. Pool is really nice. Slide - 6 different pool areas. REALLY nice Kids club. You really feel and get that this resort owns the 5 star rating.
    Reviewed January 07, 2019
    Dear Frank-David, Thank you for such an impressive review. We have shared your comments with our staff they are very happy to know that you were pleased with their attentive and personalized service. Please allow me to presume that you were happy during your stay with us. My presumption bases on the way you described highly about the hotel. Thank again for your review and we are looking forward to your next return to Sunsuri Phuket. Best Regards Anirut Chutinan Asst General Manager
    Responded March 11, 2019
    Sunsuri Phuket Hotel
    8.8
    Excellent
    Sirin from Thailand
    Couple
    Grand Deluxe
    Stayed 2 nights in November 2018
    Clean room nice staff but have to check your booking ”
    We booked grand deluxe room with agoda but when you be there they give you deluxe room. Pls. Check what you booked and make sure they didnt down grade you to the cheaper room. Staff was nice. Room was clean. Good vacations with bad start. Pay lots money but have to do lots of work with the room type.
    Reviewed December 03, 2018
    Dear Sirin, Thank you for your comments and for a great score and wonderful review. We are glad to learn that you were happy staying with us during your holiday vacation in Phuket. With regard to your comment about downgrading there was miscommunication between the sub-agent that has made your booking through agoda. What our staff did was to re-check with the agents to ensure that the correct room type was provided to the guest. They reported to us that the cause of the problem was explained to you clearly upon check in. However we apologize for any inconveniences the mentioned miscommunication may have caused. We would like to ensure you that we only intended to make thing right for our guest. Thank again for your review. Yours sincerely, Anirut Chutinan Asst General Manager
    Responded February 26, 2019
    Sunsuri Phuket Hotel
    6.0
    Ranura from Australia
    Family with young children
    Superior Triple
    Stayed 5 nights in December 2018
    Great location and views - room to improve on service levels and facilities”
    Hotel was nice. Location perfect with nice views all across. Hotel facilities were satisfactory but could be better when compared with other resort type hotels of similar price. We were very disappointed with the staff service levels and their ability to communicate. Most orders were incorrect and front desk needed to get involved to resolve many issues including room service orders which were incorrect and delayed. However, whist communication was an issue the staff were polite and tried to oblige the best they could. Overall we were satisfied with our stay and would recommend the hotel but would like them to consider more buggies for transport and improve the level of service to reflect the price charged per room.
    Reviewed January 01, 2019
    Dear Ranura, Thank you for your valuable comments. Regardless of some communication difficulties you had come across with as mentioned in the review, we are glad to learn that you are generally satisfied with your stay with us during your vacation in Phuket. We have shared your comments with F&B Team , Front Office Team and especially Human Resource Development Team and encouraged them to organize in a language training class, we have encouraged our F&B staff to participate in the mentioned training regularly in order to improve their communication skills. Please accept our sincere apologies for the inconveniences. Thank you for your kind comment and we are looking forward to your next return to Sunsuri Phuket soon in the near future. Best Regards Anirut Chutinan Asst General Manager
    Responded February 26, 2019
    Sunsuri Phuket Hotel
    6.4
    Good
    Ranura from Australia
    Family with young children
    Premium Deluxe
    Stayed 5 nights in December 2018
    Great Location, Good Hotel but Needs staff to be better trained”
    Hotel was nice and as expected. Location perfect with nice views all across. Hotel facilities were satisfactory but could be better when compared with other resort type hotels of similar price. We were very disappointed with the staff service levels and their ability to communicate. Most orders were incorrect and front desk needed to get involved to resolve many issues including room service orders which were incorrect and delayed. However, whist communication was an issue the staff were polite and tried to oblige the best they could. Overall we were satisfied with our stay and would recommend the hotel but would like them to consider more buggies for transport and improve the level of service to reflect the price charged per room.
    Reviewed January 01, 2019
    Dear Ranura, We are happy to know that you were satisfied with your stay with us and we feel so grateful to know that you would recommend the hotel to other guest too. we have 5 buggies (golf carts) to serve in the hotel. We also have the two rows seating truck transferring guest from the reception to the their room and to the beach in addition. Thank you for your valuable comment. As you have mentioned, despite of the communication ability you kindly mentioned our staff are usually praised for their friendliness attentiveness and helpfulness. We have shared your comment with hour human resource development department and have encouraged them to have the language classes organized for needed staff to better their capability to communicate. We shall keep on making improvement to raise up the level of service continuously to ensure guest satisfaction as recommended by you. Best Regards Anirut Chutinan Asst General Manager
    Show more
    Sunsuri Phuket Hotel
    9.2
    Exceptional
    Iris from Philippines
    Couple
    Grand Deluxe
    Stayed 2 nights in April 2018
    Wonderful Stay”
    My partner and I opted to go to Nai Harn in April to celebrate in advance our two year anniversary. We didnt want to be particularly in the busy part of Phuket because privacy is important to us. The room is very elegant and stylish and the view over the river with the room’s infinity pool is just great. It is not a beachfront hotel and one has to be aware that the rooms are not easy to get to. If youre an active person, you will like the room locations as you will have an uphill hike. If youre not, then you have to wait for the service vehicles. It is also a walk to the beach. Service is good, and they really go out of their way to make you feel comfortable. If you want the nightlife, then this place is not for you. But this place for us is just lovely. We will definitely want to come back here.
    Reviewed August 13, 2018
    10.0
    Exceptional
    Bobel from Singapore
    Group
    Superior
    Stayed 4 nights in June 2018
    Memorable experience 100/10”
    Sunsuri is by far one of the best resorts i've stayed at. The price you pay is absolutely worth it given it's affordability. We felt welcomed with its impeccable service standards by the staffs who catered to our every need. The guards who would greet us with their warm smiles made us feel like we were just going back home, to our humble abode after a long day. Rooms were clean as well, unique pool area, diving spa experience. We left the resort with heavy hearts as it has left a special mark in our hearts. Amazing place, definitely will revisit.
    Reviewed August 06, 2018
    Dear Valued Guest, Thank you for your valuable reviews, We are happy to learn that you enjoyed your stay with us immensely during your holiday in Phuket. We have passed on your complements to our staff and they were delighted to know that you were happy with the service they provided. We are looking forward to our next opportunity to welcome you back here at your Sunsuri Phuket soon in the future. Yours sincerely, Anirut (Andrew) Chutinan Asst General Manager
    Responded August 09, 2018
    Sunsuri Phuket Hotel
    10.0
    Exceptional
    Ambra from Australia
    Couple
    Superior
    Stayed 9 nights in April 2018
    Loved it!”
    Sunsuri was a great choice for us. There was a problem with the original room given to us but we were moved to another room and couldn’t be more satisfied. Wonderful room, view & amenities. Pools were amazing & breakfast was good quality. We look forward to visiting Sunsuri again someday : )
    Reviewed April 26, 2018
    Dear Guest, Thank you for taking your valuable time to write us your comments, we are happy to learn that you enjoyed staying in the room we moved you to, and we are even more happy to know that you also like the pool and our breakfast quality too. We are looking forward to welcoming you back to Sunsuri Phuket again soon in the future. Yours sincerely. Anirut Chutinan Asst General Manager
    Responded July 24, 2018
    Sunsuri Phuket Hotel
    8.0
    Excellent
    Maximiliano from Chile
    Couple
    Superior
    Stayed 2 nights in May 2017
    Tranquility”
    Very nice and tranquil hotel...the upside is being able to enjoy of Phuket and staying away from the typical backpacker areas. The beach can get busy at peak hours but it is still enjoyable. Better yet is to hop on a scooter and find the more secluded beaches along the cost and then make your way up the hill and watch the sunset. Would stay here on my next trip in Phuket
    Reviewed March 26, 2018
    4.0
    Bridget from Singapore
    Couple
    Stayed 2 nights in February 2019
    Average hotel, below average staff”
    All levels of staff, with the exception of buggy drivers and shuttle bus driver were unfriendly and curt. Breakfast spread not impressive. Thai food offered at the breakfast buffet was too salty and fruit variety a dismal considering Thailand where gorgeous fruits are aplenty. Overall poor value for money. I would rate this resort 3-star.
    Reviewed February 17, 2019
    Dear Bridget from Singapore, Thank you very much we really appreciate and value your comment. We have shared your comment to our buggy drivers who have tried so hard to deliver services to our guests the best they can during this busy high season period. They look so happy after learning about your kind compliments. Our culinary team is aware of your comments they have made some improvements in order to raise the guest satisfaction level higher. They have put more varieties of fruit such as jackfruit. Longan, mangoes, dragon fruits added up by ripe papaya, water melon, green melon and some pine apple , oranges in season too. Thank you again for your review and please feel free to let me know should there be any more comments you would like to add. Best Regards Anirut Chutinan Asst General Manager
    Responded February 26, 2019
    Sunsuri Phuket Hotel
    3.2
    Charlotte from Hong Kong
    Family with young children
    Premium Deluxe
    Stayed 5 nights in January 2019
    5 stars rate but 3 stars services and cleanliness ”
    We stay at the pool villa for 6 days 5 nights, we really enjoy the neighbourhood and the selection of food nearby the hotel but the services and cleanliness is not up to standard. 5 stars rate but 3 stars cleanliness and services, esp the room services. Every morning they just fold my bed but never clean or tidy the room, always missing items in my room, either coffee, towel, water..... we have to call the room services 2-3 times to come also we ask to clean the rubbish after dinner but no one come and the other morning there is a lot of ants in our room. Most of the staff don’t speak English and only few staff have a smiling face.
    Reviewed February 06, 2019
    Dear Charlotte, Thank you very much for the review we really appreciate it. We regret to hear that you were not with the daily cleaning service provided by our housekeeping team. We have your comments shared to all concerns to encourage the improvement on dissatisfied services mentioned in your review, we need to ensure that the team overcome the mentioned challenges in order to achieve guest satisfaction as a result. We have kept our human resource development team informed and encouraged both staff and our communication trainers to have the English class organized for staff continuously. Thank you again for your comments. Anirut Chutinan Asst General Manager
    Responded February 26, 2019
    Sunsuri Phuket Hotel
    6.8
    Good
    Siriporn from Singapore
    Family with young children
    Superior
    Stayed 2 nights in September 2018
    ิิNOT Baby or Kid Friendly hotel /Big room but too dark , under-constructed pools, NO LIFT NO LIFT”
    ิิBig room but too dark , not good lighting in the room, under-constructed poos , NO LIFT NO LIFT , NOT kid friendly hotel , NO toilet at the pool and have to walk very far to find one. not good lighting in the room , staffs were fantastic . Overall doesn't worth the price and pain of lifting stroller up and down the stairs.
    Reviewed October 01, 2018
    9.2
    Exceptional
    Frank-David from Germany
    Family with young children
    Superior
    Stayed 1 night in January 2019
    Top Resort. You really get the 5 star rating.”
    Great Rooms, Pool, Breakfast and Dinner Buffet, Kids Club. Pricey! On-Site prices for drinks and such are exorbitantly higher that just down the road. Factor close to 6 times higher.
    Reviewed January 07, 2019
    Dear Frank, Thank you for such a wonderful review. We are glad to hear that you enjoyed your stay with us during your holiday vacation in Phuket. Thai Hotel Association has selected and awarded us Five Star Certification, we are a few hotels in Phuket that has been selected and rewarded by the mentioned organization this year. Thank again for your kind compliments and we are looking forward to your next return to Sunsuri Phuket again soon. Best Regards Anirut Chutinan Human Resources
    Responded February 26, 2019
    Sunsuri Phuket Hotel
    10.0
    Exceptional
    Sarinya from Thailand
    Family with young children
    Grand Deluxe Triple
    Stayed 1 night in July 2017
    Great Weekend getaway”
    Sunsuri is beautiful!!! We had a great time there. The staff were really friendly and helpful. We love the swimming pool, just so much fun with the slider and the jumping platform. Our room was spacious with everything you need. We had the view of the ocean and the suite was decorated really exceptionally. BF was great, we were separated from the tour crowd and enjoyed great BF. Overall a great fun stay!
    Reviewed October 03, 2017
    8.4
    Excellent
    Nicole from Singapore
    Family with teens
    2 Bedroom Pool Villa
    Stayed 3 nights in January 2017
    Chic Hotel with friendly staff”
    We stayed in the 2 bedroom villa at the top of the hill which had a very impressive view and the villa was spacious and very clean. even the bathrooms were spacious and the beds were very comfortable. The hotel facilities was also very adequate with a great pool, very nice dining area with a good mix of local Thai and international cuisine. The most impressive thing about this hotel was the amazing service we got from the front reception staff who are always friendly and warm. the only thing I felt they could improve on was the frequency of the buggy rides up to the hotel rooms and villas. Even with that said, during our stay, the staff tried their best to ferry all the guests up in the most efficient way which my family and I appreciated.
    Reviewed February 01, 2017
    8.8
    Excellent
    Paik from South Korea
    Family with young children
    Deluxe Triple
    Stayed 3 nights in January 2017
    check-in trouble but satisfied”
    we reserved deluxe triple room for two adults and two children, when we are going to check-in there some trouble between us and front desk's male staff. the problem is that the staff request us to pay 6,500 baht because number of our families exceed reservation terms and conditions. I I felt ridiculous, and urge to look into hotel policy posted on agoda which shows under 11 years old children could stay without extra charge without additional payment. but the staff disregard my words and continue to request to pay...after severe argument he inquired this problem to his boss. and then the boss apologized to us. I have never experienced that before. But the other aspects of this hotel could gave us great time.
    Reviewed January 20, 2017
    8.8
    Excellent
    Oliver from United Kingdom
    Family with young children
    Grand Deluxe Triple
    Stayed 4 nights in December 2016
    A very relaxing stay”
    This hotel is clean with wonderful views. The 5 connected swimming pools and the slide was definitely a hit. The hotel's design is lovely and the breakfast buffet very good. The only criticism would be that we could hear some music every night.
    Reviewed December 27, 2016
    9.2
    Exceptional
    Timothy from United States
    Family with young children
    Grand Deluxe Triple
    Stayed 3 nights in October 2016
    3 Night stay”
    We had an excellent stay. At checkin, we were given a complimentary upgrade from a Grand Deluxe to a Villa. It was nice to have a bigger room, but a little worrisome with small children and the private pool. The room had all the amenities we expected (in contrast to a hotel we just had stayed at in Chiangmai which had no hair dryer, no toothbrushes and no q-tips). The bed was comfortable, the towels soft and the refrigerator was larger than what we have at a furnished apartment we rent at home. The kid's room, called the Sandbox, is nice for the kids with a variety of toys and a few games. Also, we saw the staff do some face painting and make animal-shaped balloons at no charge. The pool area was very large and fun, with a water slide and a plaform for diving. For our small children that are not true swimmers yet, the pools depth wasn't a great match - 0.3 and 1.3 meters. But with floating rings that could be borrowed from the attendant, they had a great time under our watchful eye (no lifeguard as you would expect). The breakfast buffet was excellent with eggs made to order, french toast, pancakes, bacon, sausages, dry cereal, breads and danishes, fresh fruit, lots of juice choices, and hot Asian foods. The hotel restaurant had good food for lunch/dinner with Thai and Western selections. Unfortunately, water is not served and mineral water will cost 60 Baht for a local brand. The beach is within a 8-10 minute walk, and there are some food vendors and a small Thai restaurant that had inexpensive selections. A slightly farther walk in land can get you to some other Thai as well as Western restaurants. We went to one called Shakers and the food was very good. Most of the shuttles offered by the hotel to other places were not free. We found that this hotel is very far from the airport (actually can't get much farther), so the airport shuttle though convenient, cost a lot. Some of the staff did not speak a lot of English, so you just have to be a little patient.
    Reviewed October 13, 2016
    9.2
    Exceptional
    Worasit from Thailand
    Group
    Superior
    Stayed 2 nights in September 2016
    Swimming pool and facilities ”
    THe hotel located close to Naihan beach. We have been upgraded to suite room. It is very happy and comfortable to stay at this hotel. Breakfast is also clean and variety. I will stay at this hotel again definitely.
    Reviewed September 26, 2016
    8.8
    Excellent
    Roland from Austria
    Family with teens
    Suite
    Stayed 1 night in August 2016
    wunderschönes Zimmer - weit zu gehen”
    The hotel itself is a luxury hotel. The Suite room was amazing beautiful with a funny bathtube in the middle of the room, but not too big for 2 people. Everything was perfect. You will be transported by an electrical car from the receiption to the room and back. Well, if you don't like to call them, then the walking way down to the receiption (and restaurant, parking, hotel exit) is quite far and it goes down the hill. There is a transfer to the beach, but the transfer has a schedule.
    Reviewed September 18, 2016
    9.7
    Exceptional
    johan from Sweden
    Couple
    Superior
    Stayed 1 night in June 2015
    Cool design and close to beach”
    Cloase to quiet beach, cool design
    Good. It was brand new and staff needs some training but the attitude was OK and I would return again. Cool room designs, close to the beach, nice quiet corner of Phuket yet manageble distance to go out and have fun
    Reviewed July 10, 2015
    12345
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    Sunsuri Phuket Hotel
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    • Excellent location
    • Nai Harn Beach