Excellent Customer Service”

Dear Zainal, Warm greetings from KL! It gave my Wife, Brother in law and his Wife a great deal of pleasure reading your e-mail. I have spent the last 40 years of my life in various Management roles and I strongly believe that a great, focused, effective and happy team has a great Leader and I have no doubt that this high level of customer service has resulted in excellent benefits for your organisation. Keep up the good work and please pass on our appreciation once again to your team at the beautiful Sunway in Penang. Regards, Dear Mr De Clase, Warm greetings from Sunway Hotel Georgetown Penang! Thank you very much for taking the time to complete our guest questionnaire during your recent stay with us in Penang. We are delighted to learn that all arrangements and services extended during your stay met up to your expectations. Your very kind comments have in turn been passed on to members of staff concerned who are indeed most appreciative. Such compliments are most welcomed as they do wonders to the morale of our staff. We look forward towards having the honour and pleasure of welcoming you back in the very near future on your next visit to this city. In the meantime, we thank you for thinking Sunway and for your past patronage. Yours sincerely, SUNWAY HOTEL GEORGETOWN PENANG ZAINAL ANUAR General Manager

Great location, very clean and modern hotel.”

For a relatively cheap hotel we were very pleasantly surprised with this hotel. Unfortunately our room had a water leak from the ceiling that kept us awake at night, but that was unlucky and when it was bought to the staff's attention they took steps to remedy the leak immediately. Unfortunately it was only a temporary fix and started dripping again in the middle of the night, waking us up but that could also have happened at home so I won't let that affect my rating of Sunway Hotel. Sunway Hotel is in a brilliant location. Please note if you're driving there, the street name has changed and you'll need to put "New Lane" into your GPS, and it's supposed to be on a one way street so you're supposed to drive in from Times Square direction. Free parking is included with your stay, which was nice to know our car was safe. Complimentary breakfast was also included, which was adequate. Nothing overly fancy, the usual baked beans, salad and rice. It's a shame Malaysian hotels never have fresh pastries though. There's pastries available but they taste stale. Still, very minor in the grand scheme of things. Free wifi in the room was brilliant. Made it easy for us to google places to eat and things to see. If you get your hands on a tourist guide to Penang or Georgetown you'll find you can walk to most places from Sunway Hotel. Check in/out was quick and painless. The hotel seems very new and impeccably clean. You can't fault the cleanliness of the hotel. A safe is provided in the room for your personal items. One thing that really stands out apart from the great location, good staff, and clean and modern room is the shower. How awesome is the shower. It's massive and has a huge shower head. It felt like I was showering in a fancy day spa! I didn't want to get out! I can't imagine many people will be disappointed with their stay at Sunway Hotel. I would definitely stay there again if I'm back in Georgetown. Enjoy

Easy access to most shopping areas and wall art”

Sunway Hotel is located at the heart of the city. There is a street of foods located exactly outside the hotel but are not open on wed eve. Staff there do not know their places well. They cant advice you much as all of them are malays. It serves good breakfast with lots of varities. Advisable not to take cab as they really charge veey high. We walk to penang lane where u can see and take photos of wall art which is popular over there. Peoples there not so friendly. As it is just a small town, 3D2N is more than enough. From penang international airport to sunway hotel georgetown is about 20 mins and it costs RM44.70 for their registered car which is located outside the airport. Will not consider to go back again in near future as the traffic there is terrible, things not really cheap and becoz u r npt their local- taxis fare is almost fixed there. Times square is a super boring mall with lots of empty units inside. Their road lamp and traffic signs needs more improvement. Be more careful of pickpockets and crossing roads. Famous for their chendol but i think my country serve more tastier and nicer food.

Great stay at Sunway!”

This is a very good hotel. I love everything about it - its central location, the wonderful staff, the hardware (nice rooms), the non-smoking policy, the local food and taxi stand right outside the hotel, the free CAT bus you can catch at Komtar... Sunway Hotel has a non-smoking policy, though in reality there is 1 floor that allows smoking. The management could take the stand of disallowing smoking totally and make Sunway one of the very few hotels in Penang that does not allow indoor smoking. If guests are found to smoke in their rooms, the management should take strict action and insist that the guests abide by the non-smoking policy (or checkout), and verify that the misconduct is not repeated. Sunway has very nice hardware; the rooms are renovated and look new and pleasant. Coupled with a non-smoking policy and enforcement, it should appeal to contemporary travellers. The staff was very friendly, helpful and customer-oriented. I did not find any hotel employee who was lacking in service. For the other reviewers who rated them negatively, I think you need to remember that it takes two hands to clap; if you smile and ask them nicely, they will reciprocate in like manner. I thought their service was excellent. Extra info on the taxi fares - RM45 from the airport if you purchase a coupon from the airport limo counter outside the airport terminal; RM40 to the airport if you just take a taxi outside the hotel. I am a contented customer and will definitely stay at Sunway Hotel again for my next visit to Penang.

Ideal hotel for travellers in Georgetown”

we resides in mainland of penang and travel quite frequent to penang island. during the recent cny 2013 holiday, we attended a function in penang island that ended quite late in the night so we decided to stay overnight in penang island. after searching through agoda website looking for most attactive and reasonable offer, most convenient location, we selected sunway hotel georgetown. although the hotel is currently under renovation, we feel nothing discomfort, room's clean, service of staff is excellent, nice and comfortable... plenty of local hawker food and shopping centre around the hotel of which all within walking distance..great choice of hotel in georgetown!

Awesome Stay in Penang”

Booked 3 nights with Sunway as a surprise trip for my girlfriend's birthday. Let's put it this way, Sunway is the ONLY hotel you should be staying when in Penang (unless you are coming to Penang for the beaches, then it's a totally different story). Penang is well known for being an artistic city and great local food. Sunway will give you WALKING access to almost all the great local food that you should try. 8mins walk to the famous Chendol and Penang Laksa, 5mins walk to the famous fried kuay teow, and what else, all the other great local street food are just outside the hotel! It's also walking distance to Peragin Mall and 1st Avenue(these 2 shopping malls are probably the only 2 shopping mall worth going to in Penang. They are pretty good.) Taking a cab to Armenian Street for the street art, and gurney drive is simple as there is a taxi stand filled with taxis just outside the hotel! Trying to flag a cab in Penang without a taxi stand can be a problem as their taxis are known to just wait at taxi stands. The hotel is equipped with a pool and a pretty good gym. If you're going to Penang for a relaxing trip, Sunway is the hotel to go for! I might have missed out some stuffs but both my Girlfriend and myself feel that the trip was so awesome cause we didn't have to waste time traveling in taxis or finding the way. They are all so near! Btw, they have pretty good wifi too! Will definitely be back when I'm going to Penang again in the near future!

relaxing and comfortable stay in hotel”

It was a great stay at Sunway Hotel Georgetown. Staff able to fulfill request of ours during stay and the rooms were tidied up daily. However, the swimming pool is small, seems to accommodate kids to swim rather than adults. Food street and famous snack shops were just around the corner so there is no lack of food. However, shopping might be disappointing even though Penang Times Square is just across the road but there were hardly shops opening in the mall. Mostly were restaurants which were opened. Komtar and Praglin mall were of walking distance from hotel probably 10 min walk. Taxi stand is just opposite the hotel so cabs are always available for your travel.Overall, Sunway hotel georgetown is a well located hotel in the central and will recommend for stay to others.

Sunway Hotel Georgetown Penang”

Sunway Hotel Georgetown Penang is a great hotel for any budget. Great location, close to Komtar and other shops. On the same street as hawkers market at night with great satay and char kwae teow at very reasonable prices. The hotel is clean and the rooms are great: good size, comfortable beds and all the amenities, including wifi internet. The staff are very friendly and helpful with any problem that you may have and fix things very quickly. There are always taxis outside the hotel and they offer good rates to anywhere in Penang. I would highly recommend this hotel to anyone wanting a comfortable and easy stay in Penang.

Awesome Location In the Centre of Penang”

Got a great deal for the deluxe king room at Sunway Hotel Georgetown for 3 nights. A grab ride (RM25-28) from the airport to the hotel would take approximately 35-40mins depending on traffic conditions. Upon arrival check in was a Breeze and staff were generally very friendly. The room was adequate in size, toilets were pretty clean, beds felt comfortable to rest in. One thing that could be improved would be the smell of the room. As I entered, there’s a slight stale stench either coming from the carpeted floor or the air condition vents. But it certainly did not interrupt my stay. I did not try the breakfast but there was a special offer going on if you purchase the meal ticket direct from the lobby reception.

A Nice Stay”

I am not a big fan of the Sunway group but decided on the hotel because of its location in the heart of Georgetown and because it has a private covered carpark. Also liked the look of the newly refurbished super deluxe rooms in pictures. Was a bit worried after reading the mixed reviews. Thankfully, getting a super deluxe room on the 5th floor for 4 nights was the right choice. Our room, which had a view of Kek Lok Si and Penang Hill in the distance, was as good as it looked online. Stylish, clean and modern, it just lacked pictures on the walls. The strong water pressure and constant hot water at the shower were excellent. Hardly heard the drilling / renovation works. The only time we were bothered by the renovation was on the day we were checking out - they were working on the lift lobby on the ground floor and it was awkward when getting in and out of the lifts. Buffet breakfast in the function rooms on the lower ground floor was nice enough. Liked the Indian bread and curry, Chinese porridge, nasi lemak and bread+butter pudding. The food was tasty but could perhaps do with more changes each morning. A few of the waiting-staff were really friendly and enjoyed talking with the guests. Although we had a car, it was an easy walk to the food stalls / coffee-shops and shopping malls like Times Square, First Avenue / Komtar and Prangin Mall. Wondered at first what the colonial-style building next door was, we found out later that it houses the Penang state art gallery.

Great Location & Clean Room”

i'm staying in super deluxe room & the room is just after renovation if i'm not mistake & the room toilet is clean and big! the whole building is still under renovation but it's still comfortable to me! the hotel outlook is look abit old but in the room i will rate it for 5 star. anyway, sunway hotel georgetown everything is just good, staff is friendly, wifi strong, clean, food stall is just 1 minute walk, and the point is really clean and new! had a very good night with they room! will stay in again if i'm visit to penang!

Great views, in the heart of”

The Sunway Hotel, though itself a modern building lacking in character, is a great place from which to dive into the heritage and streetlife of Georgetown. From the front rooms you have a great view over the city and bay, and from the swimming pool and the back rooms to Penang Hill. But the best feature is that you can easily walk into the World Heritage area for a day's sightseeing or people-watching. In the evening the street outside is buzzing with local food stalls and cafes which offer a real flavour of Penang.

Great Location. Excellent value for money!”

For the Deluxe Club room, you get quite the value for your money. The deluxe room was recently renovated, clean and comfortable. The club lounge breakfast was very good with a good selection of warm and cold dishes and even an omelette stand. The housekeeping staff and the club lounge staff are very friendly and attentive. I'm accustomed to staying in 5 star hotels, so the Sunway Georgetown really impressed me as they are a 3-1/2 to 4 star property. Although they do not have the wide selection of restaurants that most 5 star hotels have, they certainly made up for it with the effort of the staff to make you feel comfortable. All the staff, from the reception and concierge, to the housekeeping and club lounge staff were very obviously making a concerted effort to attend to the hotel guests. I found the staff very polite, efficient and helpful. I would recommend this hotel to anyone who wants to spend time in the Georgetown area.

New, Clean, Friendly Staff, Wide Variety of Food ”

The stay is pretty awesome. I have a very smooth check-in and check-out process. I didn't get the breakfast package but the food available outside the hotel was fantastic even till late night. The massage centre right opposite the hotel is good. It is value for money and the environment is clean. The hotel is centrally located where you go everywhere is so near. If I were to go back to Penang, I will definitely book Sunway Hotel Georgetown.

Excellent”

I was there for 2 nights, as soon as I check-in to the hotel. I was packing out my stuff, there received phone call from the staff if everything is ok in the room. Very thoughful, and very cozy room. Will definitely recommend to my friends if they are going to penang. It is very convenient to the local food street which open from 2pm to late. Thank you, Sunway Hotel Georgetown!

Comfortable, convenient, pleasant”

the location was a huge plus point. local delicacies were just round the corner. the room's spacious, clean and the bed's comfortable. though wifi was provided, the speed is really really slow so that could be improved on. we also rented a car from the concierge to drive around which was hassle free (just remember to bring your driving license with you). i'll definitely head back to Sunway hotel georgetown if we were to head to penang again.

very good service.****”

We stayed in Sunway Hotel in Georgetown and loved the convenience and location of it to all the local coffee shops. Easy walking distance to most places. If you are visiting Penang for a food trip, this is the place to stay. New Lane transform into a street food court at night as well. Staff were nice and friendly as well. Would recommend it to anyone doing a layover in Georgetown.

Will be back!”

Main reason we chose to stay in Sunway Hotel in our 3D2N trip in Penang was due to its strategic location. Shopping malls, McDonald, New Lane Hawker Stalls, local restaurants & shops are just within short walking distance. Short driving distance to most attractions. Room is spacious and comfortable. Good sound proofing. Secured indoor parking at Level 1 & 2. A small swimming pool, outdoor jacuzzi, and a gym is available at Level 3. But what makes us to return to this hotel should we travel to Penang again is the quality of the services that were presented by the hotel staffs. Hotel staffs were very friendly, attentive, and helpful. Fast check-in and check-out. Strongly recommended.

Newly refurnished”

We had a very pleasant stay at the newly renovated Sunway Hotel Georgetown. The hotel now looks more modern and bright. Rooms are comfortable and clean. And right outside the hotel you can find some of the best hawker food in Penang. The only complain would be the morning breakfast where the choice is very limited.

Four day stay in Penang”

The Sunway is very close to the major Georgetown shopping malls of Penang. A very pleasant hotel for a few days and I would stay there again in preference to the other hotels I visited during my short stay in the city. The staff are lovely to a fault and in every section of the hotel. There are heaps of taxis available and a string of eating establishments just outside the hotel entrance ranging from bakso trolleys to local restaurants. This is a great hotel to stretch your legs and wander off into the older Chinese/Malayan sections of Georgetown but not necessarily for the major cultural tourist attractions.