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Sunway Hotel Georgetown
33, New Lane (off Macalister Road), Georgetown, Penang, Malaysia, 10400 - See map
In addition to the standard of Clean and Safe, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Georgetown part of Penang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. Rated with 4 stars, this high-quality property provides guests with access to fitness center and outdoor pool on-site.
Highlights
Clean and Safe
Unparalleled Level of Hygiene and Safety for Hotels
Facilities
Airport transfer
Bicycle rental
Car park
Swimming pool [outdoor]
Shuttle service
Free Wi-Fi in all rooms!
Exceptional service”
Only one night stay. Apologies for not being good at remembering names (hence the omission here) As soon as we arrived at the car park, the security lady greeted us with a smile and led us to the lift for the lobby. This is way beyond the call of duty. She even helped us call the lift, held the door and pressed the lobby button. Wow, she deserves a medal and maybe a better position within the organisation, Her spoken English is very good and her mannerism so welcoming and polite, she is the perfect customer relations officer in any company. Well, more surprises in store for us. As we stepped out of the lift into the large lobby, right across at the far end, a warm greeting, eye contact and smile from the front desk gent. He helped us with the check in process, which is one of the most efficient. No long queues using the automated Check-in terminal. Room keys, complimentary parking tickets too. All the above without even us having to ask for assistance. Both lady and gent are simply beautiful souls and a pleasure to meet. The room is clean and tidy. Location is also very good. I am so happy with our stay.
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Dear Koonhien, Greetings from Sunway Hotel Georgetown, Penang! Thank you for your kind review. Your kind compliments on our staff are much appreciated, rest assured that they will be shared among the team as an encouragement to keep up our efforts. We are glad that you find our location strategic and our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
Convenient location, comfortable room, great breakfast!”
Very convenient location with everything located nearby. Staff were very friend, room was really clean and comfortable, bathroom was well maintained as well! Breakfast was very satisfying too! There are ample parking spaces; I drove there but moved around by foot and GRAB instead for convenience. All in all, highly recommended! Will choose this hotel again in future!
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Dear Regina, Greetings from Sunway Hotel Georgetown. We are glad you find our location strategic, our services up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
Great deal”
I bought with Agoda deal, got 50% discount. The reception counter staff was accommodative to my requests. The room was clean and spacious. Toilet was clean too. The only problem was the low shower water pressure. I took shower at 10pm, initially the water pressure was fine, but when I was rubbing shower gel on my body, the water pressure getting smaller and smaller and it got cut off for a few second then the pressure build up again and back to normal. However my parents who were staying in another room didn’t face this problem. Overall stay was satisfying. Good
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Dear Kah, Greetings from Sunway Hotel Georgetown. We are glad that you find our services and room conditions up to your expectations. Your feedback on the water pressure is very much appreciated, this has been attended by our colleagues from the Maintenance department, immediate actions have been taken to resolve the issue. Thank you for making us your preferred choice of accommodation in Penang. Please recommend us to your loved ones, we look forward to welcoming you again soon. Regards The Management
Fantastic location”
Very strategic location, and great for trips around Penang. The staff were fantastic, and the cleanliness was quite good. The only complaint I/we would have is that we payed for breakfast, and for some reason this hotel was still in full Corona safety mode, and this led breakfast to be a selection of premade "lunchbox" meals we could eat in our room. I REALLY wish this was informed of CLEARLY, as we would never have payed for breakfast if we knew that this was what we were getting. The meals were ok, but it just felt sad eating in corners of our room (we had one small table so only one of us could eat at it), and in no way did we feel we got our moneys worth on this. No other place I visited in Malaysia went to these lengths (safety was still an issue elsewhere). I would not have felt burned on this if it was CLEARLY stated when booking. If I had not ordered breakfast I would not feel salty, and would have 100% enjoyed my stay.
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Dear Rory, Greetings from Sunway Hotel Georgetown. We are glad that you find our location strategic and our room clean and staff fantastic. Your feedback on our breakfast is very much appreciated. Please allow us to explain that, the hotel is currently optimizing our F&B services, in order to ensure other areas are taken care of for better guest experience. We thank you for your understanding, we look forward to welcoming you with enhanced services in the future. Regards, The Management
Comfortable stay”
There are many shops and restaurants, food stalls surrounding the hotel, very convenient to look for breakfast, lunch and dinner. Not recommend to take their breakfast as the choices are very limited, not worth to pay/add the breakfast with the booking. The building is very well maintained, all facilities, room, gym are clean and looks new. The room is spacious and comfortable. Gym is open 24 hours, we can enjoy workout anytime at our convenient. Parking is free and many parking lots available, no need to worry if we came back late to hotel. I will choose this hotel again in the future.
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Dear Wei, Greetings from Sunway Hotel Georgetown. We are glad that you find our location strategic, while our ambiance and facilities are up to your expectations. Your feedback on our breakfast variety is very much appreciated, rest assured this has been highlighted to the person-in-charge of the restaurant for improvements. We look forward to welcoming you with enhanced experience in the future. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
Best hotel in Georgetown ”
This is my third stay at Sunway hotel. I really like the ambiance of the hotel. The hotel common area smells really nice. The staffs are friendly. The room is spacious and clean. The toilet and shower is clean too. The view from my room is really nice.
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Dear Suraya, Greetings from Sunway Hotel Georgetown. We are glad that you enjoyed your stay, and trust you had a memorable holiday. We are proud to have you as our loyal guest. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
Excellent stay with excellent service from staff”
The stay at Sunway Hotel Georgetown has been extremely pleasant. The staff are very helpful and the rooms are big and comfortable. It’s very clean too. The location is also excellent. Do not be fooled by the older exterior because everything inside the hotel is in excellent tip top condition. My travel companions absolutely enjoyed their stay too. Worth the price!
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Dear Rui, Greetings from Sunway Hotel Georgetown. We are glad that you are happy with our services, and find our location strategic. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
Short Break”
Great service, lots of parking space, friendly staff and a clean and comfortable room with great view of the city. Lots of famous Penang street food located within walking distance to savour.
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Dear Yip, Greetings from Sunway Hotel Georgetown. We are glad you find our services and facilities up to your expectations. Indeed, we are strategically located, near to many restaurants and attractions. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
Highly recommended ”
I will definitely return to stay at this hotel if i ever visit Penang again in the future. Friendly and attentive staff, clean room, great facilities. Everything is well maintained although the building looks aged. They also provide complimentary shuttle bus to sleeping Buddha, Armenian St, Komtar, Gurney Drive at 9am, 10:30am, 12pm and 6pm. The Hokkien mee and fried fish beehoon at the next door coffeeshop in the morning is nice, it also turned to a food street at night infront of the hotel. The only thing that frustrates me was the shower area flood when showering. I booked 3 rooms and all 3 different rooms have the same problems, hope this will be solved in the future. Nonetheless, I highly recommend to stay at this hotel. Kudos to all staff!!!
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Dear Jeff, Greetings from Sunway Hotel Georgetown. We thank you for taking time out of your busy schedule to write us a review. We are sorry for the shower experience as we view your comment with concern. Rest assured that this has been highlighted to our Housekeeping department to pay extra attention. We are glad that you are happy with the service from our staff. Please visit us again soon, as we are committed to serve with enhanced services. Thank you. Regards, The Management
Exceptional”
No buffet breakfast as I am staying around PKP time. They only pack the breakfast. Check in quite easy as the stuff so helpful. The room was cleaned and they provide iron and iron board too. So easy for me n my friend. Overall, we enjoyed our staycation.
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Dear Sarah, Greetings from Sunway Hotel Georgetown. We are glad our services are up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
Best area n best service”
Love staying at Sunway Hotel, it's clean and the service is impeccable. Special thanks to Chris, the manager, who had always been helpful when i encountered a problem with changing the dates of my booking. He went out of his way to make my problem solved quickly n smoothly. Thank you for the impeccable service, Chris! That aside, i also love how convenience it is to get something to eat while staying here. Plenty of local food options just a minute away from the hotel. All in all, my stay here had always been a great experience.
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Dear Ming, Greetings from Sunway Hotel Georgetown. We are glad that you are happy with your stay and find our location strategic. Your kind comments for Chris will be circulated to him and we are sure that such praise will be an added motivation to our staff. We await the pleasure of greeting you again. Please recommend us to your loved ones. Regards, The Management
Best location”
Walking distance to hospital (15 mins) Walking distance to shopping mal (10 mins) Walking distance to endless hawkers street (right left all street foods) Friendly and helpful staff Easy check in and check out Room is spacey and clean AC is cool and silent
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Dear Maria, Greetings from Sunway Hotel Georgetown. We are glad that you find our location strategic, and our services up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
Sunway hotel the best”
This is my second trip of choosing Sunway hotel as my staycation...overall I'll might be choose this hotel again when I come to Penang because of this hotel cleanliness, friendly staff and good facilities...💗
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Dear Ayuni, Greetings from Sunway Hotel Georgetown. We are glad that you had a memorable stay. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
The best choice”
The room is so clean and staff is friendly. Location is strategy where food is around walking distance.
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Dear Shiyammala, Greetings from Sunway Hotel Georgetown. We are glad you find our location strategic, the room condition and services up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
Pleasant stay”
Starts from checking in late night right until we enter the room and check out everything was on point. Staff was super friendly and helpful. The was clean n neat. Loved the ambiance and definitely will come back again
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Dear Ranjini, Greetings from Sunway Hotel Georgetown. We are glad you find our services up to your expectations. We trust you had a memorable stay. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
Very comfort hotel”
It's a very good location, near to many good place to eat, also near to komtar terminal. The hotel is very clean, and staffs are so friendly. If we come again to Penang, we will come back to stay here for sure
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Dear Vera, Greetings from Sunway Hotel Georgetown. We are glad that you are happy with your stay, and find our location strategic. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
Clean and comfortable”
Rooms are very clean. Location is good - New Lane market is just next to the hotel. Pool is very small and there were pigeons / crows drinking at the pool. Service at the hotel is also v good.
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Dear Xue, Greetings from Sunway Hotel Georgetown. We are glad that you find location strategic, and the cleanliness and services up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
Comfortable stay with big clean rooms”
Excellent location to explore Georgetown, on short walk or grab to major sights, eaterly. Room is big, newly refurbished, clean and comfortable. Bathroom is big, with all amenities. Will come back
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Dear ChoongMoy, Greetings from Sunway Hotel Georgetown. We are glad you find our location strategic, and our room conditions are up to your expectations. Please recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management
Best area n best service”
Love staying at Sunway Hotel, clean and superb service. Special thanks for Chris, who went out of his way to help me solve my problem with changing the dates of my bookings. Thanks Chris! Another thing that's great here is how convenient it is to find great food. Plenty of local food options are available just a minute away.
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Dear Ming, Greetings from Sunway Hotel Georgetown. We are glad that you are happy with your stay and find our location strategic. Your kind comments for Chris will be circulated to him and we are sure that such praise will be an added motivation to our staff. We await the pleasure of greeting you again. Please recommend us to your loved ones. Regards, The Management
Exceptional”
The room is spacious & clean! My kids love it 😘 except the breakfast menu is disappointing (basic morning breakfast nothing wow) good staff ❤️
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Dear Farilah, Greetings from Sunway Hotel Georgetown. We are glad you find our room conditions is up to your expectations. We view your comment on our breakfast with concern, rest assured we have highlighted this to the team at the restaurant for improvements. We would be truly grateful if you may recommend us to your loved ones, we look forward to welcoming you again soon. Thank you for making us your preferred choice of accommodation in Penang. Regards, The Management