Sunway Hotel Georgetown
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Sunway Hotel Georgetown

33, New Lane (off Macalister Road), Georgetown, Penang, Malaysia, 10400
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Deluxe King Sunway Hotel Georgetown
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     Sunway Hotel Georgetown

    Guest reviews

    7.8
    Very good
    /10
    (9462 reviews)See what guests said
    8.0
    Very good

    "Great hotel and love to stay again"

    Pattamaporn

    -

    December 17, 2018

    8.0
    Excellent cleanliness
    Recommended by 95% of guests

    Property highlights

    Things you'll love

    • 520 meters to public transportation

    • Airport transfer

    • Located in heart of Penang

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.5
    See map
    Excellent location - 120 meters from city center
    Popular neighborhood
    Nearby
    Popular
  • Penang Nagarathar Sivan Temple90 m
  • Church of Our Lady Sorrows130 m
  • Philomatic Society (Sun Yat Sen Memorial Centre)220 m
  • Masjid Pakistan220 m
  • St. Paul Anglican's Church260 m
  • Penang Times Square260 m
  • Penang Time Square270 m
  • Hin Bus Depot350 m
  • The Swagger Salon350 m
  • Sentral Technology College Penang370 m
  • This property is in high demand!

    Booked 19 times since yesterday

    Value for money7.8
    Distance to city center1. Km
    Location rating8.5
    Nearest airportPenang International Airport (PEN)
    Distance to airport15.1 km
    Select your room
    7.9
    Very good
    Room comfort & quality
    Deluxe Club
    Deluxe Club
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Suite
    Suite
    ...
    • Room size: 56 m²/603 ft²
    • City view
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 single bed and 1 double b...
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    Deluxe Super - King
    Deluxe Super - King
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 super king bed
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    Premier King
    Premier King
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 double bed
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    Premier Twin
    Premier Twin
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe King
    Deluxe King
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Double Deluxe
    Double Deluxe
    ...
      Enter dates to see prices
      Deluxe Super
      Deluxe Super
      ...
      • Shower
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      Have a question for Sunway Hotel Georgetown?

      What people love about the property

      • 8.0
        Very good

        "Hotel location is relatively good."

        Huai Y.

        |

        January 1, 2019

      • 8.0
        Very good

        "facilities n services excellent."

        TAN

        |

        January 14, 2019

      • 10.0
        Exceptional

        "So great to stay at sunway georgetown hotel."

        Indriana

        |

        January 8, 2019

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      More about Sunway Hotel Georgetown

      More about Sunway Hotel Georgetown

      10.0
      Exceptional

      "The room was clean & spacious."

      Sofia

      |

      January 14, 2019

      An overview

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      What they offer

      10.0
      Exceptional

      "Still excellent to stay with the value of money."

      Siew W.

      |

      January 10, 2019

      Show less

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Announcements

      From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

      Real reviews from real guests

      Agoda Reviews (9462)Booking.com Reviews (1786)
      7.8
      /
      10
      Cleanliness8.0
      Facilities7.7
      Location8.5
      Room comfort and quality7.9
      Service7.7
      Value for money7.8
      Provided by verified guests of Agoda
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      All guests (9462)
      All room types

      Show reviews that mention 

      Showing 7590 verified guest comments
      12345
      8.0
      Excellent
      Kreetha from Thailand
      Couple
      Deluxe King
      Stayed 1 night in April 2019
      Downtown city hotel.”
      Location is OK because it's not far from tourist spots and major points in Penang so you can take grab taxi to anywhere with reasonable price. There's street food market nearby at night. The room is very clean, new, and comfortable. No bath tab but separate shower space. Breakfast is so so but still acceptable. Overall things in this hotel are fine.
      Reviewed April 22, 2019
      Dear Kreetha, Greetings from Sunway Hotel Georgetown! Thank you for your review. We are glad that our location and room are up to your needs. Indeed, our hotel location is strategically located in the heart of Georgetown and received many positive feedback in terms of convenience, including famous local eateries spots. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Kind regards, The Management
      Responded April 22, 2019
      Sunway Hotel Georgetown
      8.4
      Excellent
      ym from Malaysia
      Business traveler
      Premier Twin
      Stayed 3 nights in April 2019
      Overall above average and meet our expectation”
      They didnt provide lotion, but they will refill the soap, shower cap, shower gel after room keeping service, which is most of others same range hotel not providing. Their tooth paste is Colgate! The room designs, toilet designs are just nice and practical, breakfast consider not bad, Keto diet can be done too. Just you may still can hear the noise from upstairs, aircond noise in room are annoying.
      Reviewed April 26, 2019
      Dear ym, Greetings from Sunway Hotel Georgetown! Thank you for your review. We are glad that our services are up to your expectations. Please accept our sincere empathy for your experience during your recent stay with us. Rest assured that your feedback on the noise has been duly noted and forwarded for the Management for their attention as our guests’ comfort is our top priority. We hope this single experience does not mar your overall impression towards our hotel. Nevertheless, we are most grateful for your patronage to our hotel, and we look forward to welcoming you with us in the near future. Kind regards, The Management
      Responded April 26, 2019
      Sunway Hotel Georgetown
      8.0
      Excellent
      Syamsah from Singapore
      Couple
      Deluxe Twin
      Stayed 3 nights in April 2019
      Good location”
      Pro Good location near komtar Breakfast is good Con bedsheet not fresh. Gt some smell. Shd put more detergent Shd put some scent in toilet. Toilet gt some smell too. Toilet bowl nt clean properly.. theres stain..
      Reviewed April 10, 2019
      8.4
      Excellent
      Li from Malaysia
      Business traveler
      Premier King
      Stayed 3 nights in March 2019
      Nice Clean rooms and excellent staff”
      The rooms & corridor seem to have undergone renovation not too long ago, clean and bright. Checking In & Out was a breeze, overall staff is their significant strength as I encountered all friendly faces, even the Nepalese at the entrance. Only minus is their swimming pool which is really too small. Recommend
      Reviewed April 01, 2019
      Dear Li, Greetings from Sunway Hotel Georgetown! Thank you for your kind review. Kindly be informed that while our hotel has been around for the past 20 years, it has recently gone through an extensive renovation in 2014. Therefore, we are glad that our rooms and services are up to your needs. Meanwhile, your feedback on our facility has been duly noted and forwarded to the Management for their attention. Rest assured that steps will be initiated for further enhancement of guest experience. We hope this single experience will not mar your overall impression towards our hotel. Nevertheless, we are delighted that you have enjoyed your stay with us during this visit. We await the pleasure of greeting you again, and wish to thank you for making Sunway Hotel Georgetown Penang your preferred choice of accommodation in Penang. Yours sincerely, The Management
      Show more
      Sunway Hotel Georgetown
      8.8
      Excellent
      Norris from New Zealand
      Couple
      Premier King
      Stayed 3 nights in April 2019
      Convenient location in the centre of Georgetown”
      Great location with shopping mall and hawker food just outside. Love the late check out at 12pm too! Could do with a smart TV and better pool but I’m being picky.
      Reviewed April 26, 2019
      Dear Norris, Greetings from Sunway Hotel Georgetown! Thank you for your review. We are glad that our location is up to your needs. Indeed, our hotel is ideally located to many food and shopping options. Please accept our sincere empathy for your experience during your recent stay with us. Your suggestion on our Television and swimming pool are also very much appreciated and will be submitted to our Management for their consideration as our guests' comfort remains our top priority. We hope this single experience does not mar your overall impression towards our hotel. We appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future. Kind regards, The Management
      Responded April 26, 2019
      Sunway Hotel Georgetown
      10.0
      Exceptional
      Khidar from United States
      Couple
      Deluxe King
      Stayed 3 nights in April 2019
      Wonderfully Situated”
      Hadn’t been in that part of town for years, but it is revitalized. The hotel seems new and clean. The room is spacious with a powerful shower. I stayed in this hotel and had a conference in another. Grab was so convenient and affordable, 4 - 5 rm can literally get you anywhere in Georgetown. Another advantage, there is a masjid a couple of blocks walk distance from the hotel. Quite satisfied with hotel and Penang!
      Reviewed April 23, 2019
      Dear Khidar, Greetings from Sunway Hotel Georgetown! Thank you for your review. We are delighted that you have enjoyed your stay with us during this visit. Indeed, our hotel location is strategically located in the heart of Georgetown and received many positive feedback in terms of convenience, including famous local eateries spots. We appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future. Kind regards, The Management
      Responded April 24, 2019
      Sunway Hotel Georgetown
      9.6
      Exceptional
      CRISELDA from Singapore
      Group
      Deluxe Twin
      Stayed 3 nights in April 2019
      Wonderful Staycation”
      We stayed for 3 nights and had a smooth early check-in. Staff were very friendly and accommodating. We’re satisfied with the breakfast buffet, beds were comfortable and clean toilet/bathroom. Location is very accessible, near to tourist spot and airport. Would’ve been better if they informed us about the additional tourism tax during check-in on top of the usual taxes/charges in the invoice. Overall, it was great stay and highly recommended.
      Reviewed April 22, 2019
      Dear CRISELDA, Greetings from Sunway Hotel Georgetown! Thank you for your review. We are glad that our services and location are up to your needs. With regards to the issue on taxes, please be informed that the hotel is bound by the local government laws to charge taxes as regulated by the government. As such, we would like to encourage guests to check with their respective booking platforms on their final price policy before making their respective reservations in order to prevent any misinformation. Nevertheless, rest assured that your feedback will be forwarded to the Management for their consideration and service improvements. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Kind Regards, The Management
      Responded April 22, 2019
      Sunway Hotel Georgetown
      10.0
      Exceptional
      Nadia from Indonesia
      Family with teens
      Family Room
      Stayed 4 nights in April 2019
      Very satisfied”
      Very satisfied with the hotel facilities, location and staff. Food from the restaurant was also great!
      Reviewed April 24, 2019
      Dear Nadia, Greetings from Sunway Hotel Georgetown! Thank you for your review. We are glad that our hotel's facilities, location and services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Kind Regards, The Management
      Responded April 24, 2019
      Sunway Hotel Georgetown
      9.6
      Exceptional
      KOK from Malaysia
      Family with young children
      Deluxe Twin
      Stayed 1 night in March 2019
      Good location and value for money”
      The location is near to New Lan with famous local street food. Easy to go attraction in George Town. Room size is comfortable. well maintained as well. Staff are well trained. Area t o be improve: coffee machine and food variety for breakfast buffet, size of swimming pool.
      Reviewed March 12, 2019
      Dear KOK, Greetings from Sunway Hotel Georgetown! Thank you for your kind review. We are glad that our room and services are up to your expectations. Indeed, our hotel's location is strategically located in the heart of Georgetown and received many positive feedback in terms of easy access to various heritage attractions and famous local eateries spot. Meanwhile, kindly be informed that your comments on coffee machine, food variety and swimming pool have been duly noted and forwarded to the Management for their attention. Rest assured that steps will be initiated to further enhancement of guest experience. We hope this single experience does not mar your overall impression towards our hotel. Nevertheless, we are most grateful for your patronage to our hotel, and we look forward to welcoming you with us in the near future. Kind regards, The Management
      Show more
      Sunway Hotel Georgetown
      9.6
      Exceptional
      HO from Malaysia
      Family with young children
      Deluxe King
      Stayed 1 night in March 2019
      Fantastic stay with 2 kids at family room. ”
      They have refurbished the room and the room is clean. Staffs are very friendly too and attended all my enquiries before arrival promptly and professionally. Upon check in to our room, we felt warm with complimentary Ban Heang biscuit and mini bar in fridge. View from my room was fantastic too which facing Komtar and Penang Times Square. New lane hawker centre and Penang Times square is stone's throw away. I didnt took their buffet breakfast as there are variety of breakfast choices ( hawker food or dim sum) nearby hotel too. Will definitely come back if visiting Georgetown!
      Reviewed March 10, 2019
      Dear HO, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services, facilities, room and hotel's location are up to your needs as our hotel's location is strategically located in the heart of Georgetown and received many positive feedback in terms of convenience, famous local eateries spot. We are delighted to have you return to us during your every trip to Penang. We look forward to your next stay and wish to thank you for making Sunway Hotel Georgetown Penang your preferred choice of accommodation in Penang. Yours sincerely, The Management
      Responded March 11, 2019
      Sunway Hotel Georgetown
      8.0
      Excellent
      Michelle from Malaysia
      Couple
      Deluxe King
      Stayed 2 nights in February 2019
      Great stay ”
      Had contact the hotel to help arrange for simple deco in the room for valentine’s and anniversary celebration and I’m surprised they provided with a complimentary chocolate cake as well. The staffs are friendly and attentive. Location wise is convenience to all the foodie place and hawker stalls just within walking distance.
      Reviewed February 18, 2019
      Dear Michelle Greetings from Sunway Hotel Georgetown, Penang! Thank you for your review. We are very fortunate to have a team of very dedicated employees who make customer satisfaction their top priority. Your comments would serve as an encouragement for our team to continue with the good work. We are delighted that you have enjoyed your stay with us during this visit. We await the pleasure of greeting you again, and wish to thank you for making Sunway Hotel Georgetown Penang your preferred choice of accommodation in Penang. Yours sincerely The Management
      Responded February 18, 2019
      Sunway Hotel Georgetown
      8.4
      Excellent
      Catherine from Australia
      Family with young children
      Deluxe Twin
      Stayed 5 nights in February 2019
      Good stay for family with kids.”
      The hotel staff are attentive and well trained, the facilities are clean and while the pool is smallish it fit our requirements. The staff kindly accommodated my request for adjoining rooms and the bed configuration I wanted. I found the location convenient and downstairs there’s a hawker center that has food stalls operating from morning til midnight. We really enjoyed our stay and were particularly pleased with the cleanliness of the place. I recommend going to Jalan Chowrasta for breakfast.
      Reviewed February 10, 2019
      Dear Catherine Greetings from Sunway Hotel Georgetown! Thank you for your kind review. We are glad to hear that you and your family had a positive experience and that our staff were able to assist with your room arrangements. We are very fortunate to have a team of very dedicated employees who make customer satisfaction their top priority. Your comments on both our staff and hotel cleanliness would serve as an encouragement for our team to continue with the good work. We wish you would recommend us to your loved ones and we hope to welcome you back with us in the near future. Kind regards, The Management
      Responded February 11, 2019
      Sunway Hotel Georgetown
      8.8
      Excellent
      Geok from Singapore
      Family with young children
      Deluxe King
      Stayed 3 nights in April 2019
      Janet from Singapore”
      Convienient location to stay with lots of eateries nearby and value of money.
      Reviewed April 28, 2019
      Dear Geok, Greetings from Sunway Hotel Georgetown! Thank you for your review. We are glad that our location is up to your needs. Indeed we are located in the heart of much food options and the New Lane stalls are most convenient for our guests. We appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future. Kind regards, The Management
      Responded April 29, 2019
      Sunway Hotel Georgetown
      9.2
      Exceptional
      Angelia from Singapore
      Family with teens
      Family Room
      Stayed 4 nights in April 2019
      Family Holiday”
      Rooms were very clean and comfortable. Rooms didn't have any musty smell. All Staff very friendly and always serve with a smile. Very close to shopping centers like Gama, komtar, first Ave etc. Lotsa local food around.
      Reviewed April 09, 2019
      Dear Angelia, Greetings from Sunway Hotel Georgetown! Thank you for your kind review. We are glad that our rooms, services and hotel's location are up to your needs and expectations. Your kind feedback will be conveyed to our employees and we are sure that such praise will be an added motivation to them. We are delighted that you have enjoyed your stay with us during this visit. We await the pleasure of greeting you again, and wish to thank you for making Sunway Hotel Georgetown Penang your preferred choice of accommodation in Penang. Yours sincerely, The Management
      Responded April 10, 2019
      Sunway Hotel Georgetown
      8.4
      Excellent
      Mohana from Malaysia
      Couple
      Deluxe King
      Stayed 2 nights in April 2019
      Good”
      Hotel is very clean, toilet very clean. Some part of the hotel under renovation. Driving by car parking is in building. Hotel will waive the parking ticket for free for hotel guests. Very strategic place for foods and walking distance to time square mall. Just to take note check in is 3 pm. As we went early around 1.00 pm we need to pay RM 50.00 extra for early check in. Overall stay is very good..
      Reviewed April 08, 2019
      Dear Mohana, Greetings from Sunway Hotel Georgetown! Thank you for your kind review. We appreciate your kind words on our cleanliness, services provided and hotel's location. We are delighted that you have enjoyed your stay with us during this visit. We await the pleasure of greeting you again, and wish to thank you for making Sunway Hotel Georgetown your preferred choice of accommodation in Penang. Yours sincerely, The Management
      Responded April 16, 2019
      Sunway Hotel Georgetown
      8.0
      Excellent
      Peiling from Singapore
      Family with young children
      Family Room
      Stayed 3 nights in March 2019
      great stay”
      The family room looked new and clean, and we loved the bathroom with a shower that doesn't leak water into the dry area (well done!) We were on level 3, so it was just a short walk to the gym and (tiny) pool. Just a note that the room curtains are dusty, but overall, we enjoyed our stay. Location was convenient with the food street just a few steps away, Ban Hiang store just next door, and convenient stores a short walk away.
      Reviewed April 04, 2019
      Dear Peiling, Greetings from Sunway Hotel Georgetown! Thank you for your kind review. We are glad that our room, facility and hotel's location are up to your needs. Meanwhile, kindly be informed that your comment on our curtains has been duly noted and forwarded to the Management for their attention. Rest assured that steps will be initiated, including regular maintenance, in keeping with the standards expected and for further enhancement of guest experience. We hope this single experience does not mar your overall impression towards our hotel. Nevertheless, we are most grateful for your patronage to our hotel, and we look forward to welcoming you with us in the near future. Kind regards, The Management
      Responded April 05, 2019
      Sunway Hotel Georgetown
      10.0
      Exceptional
      Jamie from Singapore
      Couple
      Deluxe King
      Stayed 2 nights in March 2019
      Near to eateries”
      Very near to eateries. Good location.
      Reviewed April 22, 2019
      Dear Jamie, Greetings from Sunway Hotel Georgetown! Thank you for your review. We are glad that our location is up to your needs. Indeed, our hotel location is strategically located in the heart of Georgetown and received many positive feedback in terms of convenience, famous local eateries spots. Nevertheless, we appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future. Kind regards, The Management
      Responded April 22, 2019
      Sunway Hotel Georgetown
      10.0
      Exceptional
      LIE from Indonesia
      Couple
      Deluxe King
      Stayed 2 nights in April 2019
      travel”
      good
      Reviewed April 18, 2019
      Dear LIE, Greetings from Sunway Hotel Georgetown! Thank you for your kind review. We appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future. Kind regards, The Management
      Responded April 19, 2019
      Sunway Hotel Georgetown
      8.8
      Excellent
      Liyue from Singapore
      Group
      Family Room
      Stayed 2 nights in January 2019
      Location is convenient, hotel breakfast limited choice ”
      Location is convenient, walkable distant to some attractions & shopping mall. We use grab to most of the attraction, cheap & safe too. The massage shop located opposite hotel, reasonable price. Cons: We don't need access card to use the hotel lift, safely might be issue.
      Reviewed January 25, 2019
      Dear Liyue Thank you for your kind review. Please be informed that your feedback on our guest lifts have been duly noted and highlighted to the Management. Rest assured that steps will be initiated for service improvements as our guests' comfort remains our top priority. We would also like to thank you for your kind compliments on our location, as indeed we are located in the heart of several tourist attractions. We are most grateful for your patronage to our hotel, and look forward to receiving you again in the near future. Kind regards, The Management
      Responded January 25, 2019
      Sunway Hotel Georgetown
      8.0
      Excellent
      Andry from Indonesia
      Family with young children
      DELUXE ROOM.
      Stayed 2 nights in December 2018
      Recommended hotel at Penang!”
      Pros: - Close to the hawkers, a lot of nice food stall in walking distance (and it cheap too!) - Big room size, 30m2+ - Strategicly located to the main tourist attractions (street art, penang hill, temples, etc) Cons: - Receptionist is not really helpful, said will immediately contact us once the room ready for early check-in but no contact at all until we check in at 4pm, also we requested to combine the twin bed to large bed because we bring baby and not well delivered to house keeper - Breakfast has no enough selection for 4-star hotel standard
      Reviewed December 29, 2018
      Dear Andry Greetings from Sunway Hotel Georgetown, Penang! Thank you for your review. Your wonderfully detailed feedback very much appreciated and we are delighted to have been able to be of service to you. Please allow us to express our empathy to the unpleasant experience during your check-in with us. Please be informed that your comments on our receptionist and breakfast have been duly noted and highlighted to the relevant department for necessary improvement. Rest assured that steps will be initiated for product and service improvements as our guests' comfort remains our top priority. Nevertheless, we are glad that your found our location ideal to your needs. We hope this single experience will not mar your overall impression towards our hotel. We wish you will be able to extend another opportunity for us to provide you with better services during your next visits. Thank you. Regards, The Management
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      Sunway Hotel Georgetown
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      Sunway Hotel Georgetown
      |Very good 7.8
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      • Excellent location
      • Khoo Kongsi
      • Komtar Bus Terminal is within 0.52 km