Sunway Hotel Georgetown
Deluxe King Sunway Hotel Georgetown
 Sunway Hotel Georgetown
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7.8
Very good
16.0% this month
/10
(9984 reviews)See what guests said
See map
8.6
Excellent
Location rating score
Excellent location - 100 meters from city center
Popular neighborhood
Parking
FREE
  • Penang Nagarathar Sivan Temple90 m
  • Church of Our Lady Sorrows130 m
  • Philomatic Society (Sun Yat Sen Memorial Centre)220 m
  • Masjid Pakistan220 m
  • St. Paul Anglican's Church260 m
  • Penang Times Square260 m
  • Penang Time Square270 m
  • Hin Bus Depot350 m
  • The Swagger Salon350 m
  • Sentral Technology College Penang370 m
  • Free Wi-Fi

    Sunway Hotel Georgetown

    33, New Lane (off Macalister Road), Georgetown, Penang, Malaysia, 10400 - See map
    "The room was excellent, very large & comfy bed, tv & wifi both good & the staff were very good too."
    Michael - December 7, 2018
    Exceptional reputation
    Recommended by 95% of guests
    Excellent cleanliness
    8.0 rating for cleanliness
    • 490 meters to public transportation

    • Airport transfer

    • Located in heart of Penang

    • Free Wi-Fi in all rooms!

    • Air conditioning

    This property is in high demand!

    Booked 151 times | 16 travelers are looking at this property right now

    Property ranking|Compared to 4,022 Penang properties
    See all rankings
    Room comfort score
    7.9/10
    Review score - United States
    8.2/10
    Location score
    8.6/10
    Cleanliness score
    8.0/10
    Better than
    97
    %
    of Penang properties
    Better than
    97
    %
    of Penang properties
    Better than
    96
    %
    of Penang properties
    Better than
    94
    %
    of Penang properties
    Value for money7.8
    Distance to city center1. Km
    Location rating8.6
    Nearest airportPenang International Airport (PEN)
    Distance to airport15.1 km

    Rooms available at Sunway Hotel Georgetown

    7.9
    Very good
    Room comfort & quality
    Deluxe Club
    Deluxe Club
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Suite
    Suite
    ...
    • Room size: 56 m²/603 ft²
    • City view
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 single bed and 1 double b...
    Enter dates to see prices
    Deluxe Super - King
    Deluxe Super - King
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 super king bed
    Enter dates to see prices
    Premier King
    Premier King
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Premier Twin
    Premier Twin
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe King
    Deluxe King
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Premier Room
    Premier Room
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices
    Club Room
    Club Room
    ...
    • Room size: 28 m²/301 ft²
    Enter dates to see prices

    What people love about Sunway Hotel Georgetown

    • 8.0
      Very good
      Cleanliness

      "Hotel rooms are nice and clean, reasonable size."

      Huai Y.

      |

      January 1, 2019

    • 10.0
      Exceptional

      "Still excellent to stay with the value of money."

      Siew W.

      |

      January 10, 2019

    • 10.0
      Exceptional

      "So great to stay at sunway georgetown hotel."

      Indriana

      |

      January 8, 2019

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    More about Sunway Hotel Georgetown

    More about Sunway Hotel Georgetown

    10.0
    Exceptional

    "Friendly and helpful staff, clean and spacious room."

    Jieying

    |

    December 19, 2018

    An overview

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    What they offer

    8.0
    Very good

    "Overall good, walk to downstairs with food stalls."

    Eng H.

    |

    December 14, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Restaurants on site

    Sun Cafe
    Menu:Buffet, A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

    Show less

    Some helpful facts

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    Announcements

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    Reviews of Sunway Hotel Georgetown from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (9984)Booking.com Reviews (1704)
    7.8
    /
    10
    Very good
    16.0% this month
    Cleanliness8.0
    Facilities7.7
    Location8.6
    Room comfort and quality7.9
    Service7.7
    Value for money7.8
    Rating
    9+ Exceptional (1328)
    8-9 Excellent (1528)
    7-8 Very Good (2691)
    6-7 Good (1249)
    <6 Below Expectation (972)
    Time of the year
    Mar - May (2001)
    Jun - Aug (2130)
    Sep - Nov (1931)
    Dec - Feb (1706)
    All guests (9984)
    All room types
    All languages

    Show reviews that mention 

    Showing 7768 verified guest comments
    12345
    8.8
    Excellent
    Ho from Singapore
    Solo traveler
    Deluxe Club
    Stayed 7 nights in July 2019

    Good location and good service at Club Lounge”

    Enjoyed the very good and peaceful breakfast in the Club Lounge, no screaming children or loud mouth hotel guest. Also like the complementary laundry service provided.

    Reviewed July 25, 2019

    Dear Ho, We are glad to learn that you enjoyed your stay with us. Appreciate if you may recommend us to your loved ones and look forward to welcoming you again soon. Thank you. Regards, The Management.

    Responded July 28, 2019
    Sunway Hotel Georgetown
    8.4
    Excellent
    Ang from Singapore
    Family with young children
    Deluxe King
    Stayed 3 nights in July 2019

    Mrs W. Tan from Singapore”

    Was at Sunway Georgetown from 15-18/7/19. Our request for adjoining rooms and a baby bathtub was granted - that's good ! My 8 month old grandson developed a fever on the 2nd day and the friendly staff arranged to ferry the parents and baby to/from the hospital clinic free-of-charge !! Pity we had no opportunity to use the hotel pool due to the fever and the rain :( There is a food street (closed on Wednesdays) right next to the hotel so makan was convenient. 20% discount for room service but I found the Penang Char I ordered to be a little too salty for me.

    Reviewed July 22, 2019

    Dear Ang, Greetings from Sunway Hotel Georgetown, Penang. We are glad that you and your family enjoyed your stay with us, and our services are up to your expectations. Indeed our location is strategic, do recommend us to your loved ones. Your comment on our food quality is very much appreciated, our team will definitely look into measures to improve as we value each of our guest's comment. Nonetheless, we look forward to welcoming you again soon. Regards, The Management

    Responded July 22, 2019
    Sunway Hotel Georgetown
    8.0
    Excellent
    Alex from Indonesia
    Couple
    Deluxe King
    Stayed 4 nights in June 2019

    Great location”

    Huge array of food & amenities all close by. 'New Lane' food market just outside hotel. And also have spacious room. I found this hotel to be a great base for my few days in George Town. I would happily stay again. Any negative comments are just to give a balanced review.

    Reviewed June 29, 2019

    Dear Alex, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

    Responded July 10, 2019
    Sunway Hotel Georgetown
    6.0
    KIU from Malaysia
    Business traveler
    Deluxe Twin
    Stayed 1 night in July 2019

    Bad comments/complaints ”

    Breakfast too bad. Lobby staff not helpful. Lift too small. Lift should provide card access system so that not everyone able to go up and/or in hotel (poor security system). Tv channel too little. Shaver not provided. Sound proof for each room not good. 👎🏻👎🏻

    Reviewed July 25, 2019

    Dear KIU, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We appreciate your constructive comments and our team is definitely looking into the issues mentioned seriously for service improvements. Rest assured that steps have been taken to improve our guest experiences and we look forward to see you again in the not too distant future. Regards, The Management

    Responded July 25, 2019
    Sunway Hotel Georgetown
    8.0
    Excellent
    Tricia from Singapore
    Group
    Deluxe King
    Stayed 3 nights in June 2019

    Great hotel”

    Spacious room, clean toilet and good breakfast spread.

    Reviewed July 21, 2019

    Dear Tricia, We thank you for the review. We are happy as you enjoyed your stay with us. Look forward to welcoming you again soon. Regards, The Management

    Responded July 22, 2019
    Sunway Hotel Georgetown
    8.4
    Excellent
    Tricia from Singapore
    Group
    Deluxe Twin
    Stayed 3 nights in June 2019

    Great stay”

    Spacious room, great breakfast

    Reviewed July 21, 2019

    Dear Tricia, Glad to learn that our services are up to your expectations. Appreciate if you may recommend us to your loved ones and we look forward to see you again soon. Regards, The Management

    Responded July 22, 2019
    Sunway Hotel Georgetown
    10.0
    Exceptional
    Ming from Malaysia
    Couple
    Deluxe King
    Stayed 4 nights in July 2019

    Awesome Holidays!”

    We had a really good stay. Location was good as food was available everywhere nearby hotel. there is a complimentary hotel shuttle (4 times a day) but it is only one way. we have to find our own way back to hotel. During our stay, all d staffs were very friendly and quick to solve any problems we have. Thank you Ms Jian Lin, the F&B staffs in Club Lounge, the shuttle van driver (working on 5-8th Jul) for making our stay so comfortable. we look forward to coming back to ur hotel again.

    Reviewed July 14, 2019

    Dear Ming, Greetings from Sunway Hotel Georgetown. We are glad to learn that our services are up to your expectations. Your kind compliments to our associates will be conveyed to the team as an encouragement. Do recommend us to your loved ones and our team would definitely look forward to welcoming you again soon. Regards, The Management

    Responded July 17, 2019
    Sunway Hotel Georgetown
    8.4
    Excellent
    ng
    Group
    Deluxe King
    Stayed 1 night in July 2019

    Disturbing knock”

    Do not select a room that has a connecting internal door(non-sound insulated) to the another room. Keep receiving knocks from the internal door, advising to keep the volume low which is very disturbing when using phone or the television. The reception night staff is non-understanding, claiming full house in their hotel room and can only make the necessary arrangement the next morning.

    Reviewed July 13, 2019

    Dear Ng, Thank you for your review. Rest assured that your comment on the sound proof feature of our guest rooms has been highlighted to the management for products enhancement. Your constructive feedback is very much appreciated. Upon checking with our associate, we appreciate your kind understanding on the room change matter which you highlighted, as the hotel was experiencing high occupancy. We would like to express our sincerest empathy due to the inconveniences caused. We hope this single experience will not mar your impression of our hotel as we look forward to welcoming you again soon. Regards, The Management

    Responded July 17, 2019
    Sunway Hotel Georgetown
    8.4
    Excellent
    Zamhuri from Malaysia
    Business traveler
    Deluxe King
    Stayed 4 nights in July 2019

    Clean . Smell good”

    JUSt exzos fan AT bath room very noise

    Reviewed July 20, 2019

    Dear Zamhuri, Thank you for your review. We are glad that you enjoyed your overall experience while staying with us, and we look forward to welcoming you back again soon. Regards, The Management

    Responded July 20, 2019
    Sunway Hotel Georgetown
    10.0
    Exceptional
    Yeow from Singapore
    Business traveler
    Deluxe Twin
    Stayed 3 nights in June 2019

    Superb location and friendly stuff”

    This is my first time stay in Sunway George Town for business trip. The location is superb convenient. Right infront the hotel there is new lane food street. Good food! Hotel environment is clean and stuff is friendly! Definitely will be back for next business trip!

    Reviewed June 21, 2019

    Dear Yeow, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

    Responded June 25, 2019
    Sunway Hotel Georgetown
    10.0
    Exceptional
    Daniel from Singapore
    Family with teens
    Deluxe Twin
    Stayed 2 nights in June 2019

    Superb Location”

    There's no worries for nice food at anytime of the day when staying at Sunway Hotel Georgetown. There are 2 famous tau sar piah shops just besides the hotel as well as coffee shops selling local chinese food, and food carts lined along the roadside 5pm onwards. Shopping malls are within walking distance (or you can book Grab car at RM5 to Prangin Mall, 1st Avenue Mall, Komtar area). The hotel has a small swimming pool & jacuzzi and we enjoyed soaking in the pools after a hot day outing. The buffet breakfast was delicious and the staff were very friendly. We enjoyed our 2 nights stay!

    Reviewed June 14, 2019

    Dear Daniel, Greetings from Sunway Hotel Georgetown! Thank you for your review. We are glad that our location, facilities, staff and breakfast are up to your expectation. Indeed our hotel location is strategically located in the heart of Georgetown and received many positive feedback in terms of convenience, famous local eateries spots. We appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future. Kind regards, The Management

    Responded June 17, 2019
    Sunway Hotel Georgetown
    8.8
    Excellent
    OON from Malaysia
    Couple
    Deluxe Twin
    Stayed 1 night in June 2019

    Best Hotel , value for money ”

    Can not remember how many time I have been stay at Sunway Hotel, also recommend friend and family when visit to Georgetown , walking distance to Shopping mall and local food stall or restaurant, have car park also one advantage for me , booking via Agoda always have discount

    Reviewed June 07, 2019

    Dear OON, Greetings from Sunway Hotel Georgetown! Thank you for your review. We appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future. Kind regards, The Management

    Responded June 07, 2019
    Sunway Hotel Georgetown
    10.0
    Exceptional
    Satya from Singapore
    Group
    Deluxe Twin
    Stayed 3 nights in January 2019

    EXCELLENT STAY ”

    Excellent and Enjoyable Stay ! I was told a towel was missing from my room when I checked out , I proof to the front desk officer I didn't take it. I have stay a little while longer to open up all my luggage to proof it. They conducted a search in the room and they found it in the room. So far breakfast was good, room was superb, staffs were great !

    Reviewed May 27, 2019

    Dear Satya Greetings from Sunway Hotel Georgetown! Thank you for your review. We are glad that you enjoyed your stay with us, and for your wonderful feedback on our breakfast and staff. We will share them to our team for their encouragement and to keep up their efforts in providing exceptional guest experience. Nevertheless, please accept our sincerest appologies for the experience you had during your check out. The Management views your review with much concern, and have since taken steps to further improve our room checks, including a re-briefing to our staff on proper room check out procedures. We hope that this single experience will not mar your overall impression of our hotel, and we wish you would extend us another opportunity to serve you again in the near future. Kind Regards, The Management

    Responded May 30, 2019
    Sunway Hotel Georgetown
    8.0
    Excellent
    TUNG from Malaysia
    Couple
    Deluxe King
    Stayed 2 nights in September 2018

    Very good”

    Location is good. Night food market just outside of hotel. Security to rooms level maybe not so secure as lifts from car park goes direct up to rooms level without passing main reception lobby. Rooms are nice and spacious.

    Reviewed May 26, 2019

    Dear TUNG, Greetings from Sunway Hotel Georgetown! Thank you for your review. We are glad that our location is up to your needs. Indeed we are located in the heart of much food options and the New Lane stalls are most convenient for our guests. Please accept our sincere empathy for your experience during your recent stay with us. Please be informed that our lifts are currently being upgraded to further improve guest's experience and for better security, however rest assured that your comment will be highlighted to the Management for their attention. We hope this single experience does not mar your overall impression towards our hotel. Nevertheless, we are most grateful for your patronage to our hotel, and we look forward to welcoming you with us in the near future. Kind regards, The Management

    Responded May 27, 2019
    Sunway Hotel Georgetown
    9.6
    Exceptional
    Onz from Singapore
    Couple
    Stayed 4 nights in May 2019

    Friendly and helpful staffs”

    The staffs are very polite, friendly and approachable. They give advice on the sightseeing. Good location of with lots of roadside eatery and goodies to buy back home. Cheers to sunway hotel staffs. Thumb up for u guys

    Reviewed May 25, 2019

    Dear Onz, Greetings from Sunway Hotel Georgetown! Thank you for your review. We are glad that our location and staff are up to your expectation. We are very fortunate to have a team of very dedicated employees who make customer satisfaction their top priority. Your comments would serve as an encouragement for our team to continue with the good work. We appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future. Kind regards, The Management

    Responded May 27, 2019
    Sunway Hotel Georgetown
    9.2
    Exceptional
    Ho from Singapore
    Solo traveler
    Premier King
    Stayed 9 nights in May 2019

    Booked a premium room but as usual the room allotted have air-conditioning not cold issue.”

    Booked a premium room but as usual the room allotted have air-conditioning not cold issue. However this time the hotel manager was so kind to upgrade my room to Club class room and allow me to enjoy all the facilities of the Club room like free laundry and Club Lounge breakfast. I enjoyed this Club facilities very much and was thinking why didn't the hotel upgrade to Club room to sell them to regular clients. I am SOLD and will book Club room in the future for the privacy and prestige service. Thank you for the up-grade.

    Reviewed May 24, 2019

    Dear Ho, Greetings from Sunway Hotel Georgetown! Thank you for your review. Kindly accept our sincere empathy for your experience during your recent stay with us. Rest assured that your feedback has been duly noted and forwarded for the Management for their attention and products improvement as our guests' comfort remains our top priority.Nevertheless, we are glad that our associate was able to assist you accordingly with your room, and that you found our Club facilities to your liking. We hope this single experience does not mar your overall impression towards our hotel. We appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future. Kind regards, The Management

    Responded May 27, 2019
    Sunway Hotel Georgetown
    8.0
    Excellent
    SUYANTO from Indonesia
    Couple
    Deluxe Twin
    Stayed 2 nights in June 2019

    good”

    gooood

    Reviewed July 24, 2019

    Dear SUYANTO, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

    Responded July 25, 2019
    Sunway Hotel Georgetown
    9.2
    Exceptional
    Tracy
    Group
    Family Room
    Stayed 2 nights in July 2019

    Great hotel ”

    Fab location. The street food market is just 2mins walk from hotel (downstairs only). Staffs r v polite and smiley. Room is spacious and oh.. The sheets r so silky.! Hotel is near to famous cafes and museum. Taking private hire car is v cheap. This is my 2nd stay and there wil be a 3rd!

    Reviewed July 09, 2019

    Dear Tracy, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

    Responded July 12, 2019
    Sunway Hotel Georgetown
    9.2
    Exceptional
    Kurniawan from Indonesia
    Family with young children
    Deluxe Twin
    Stayed 3 nights in July 2019

    What a nice hotel!”

    Value for money because i had got big discount from agoda, what a luck. We booked two rooms, and we really enjoyed our stay at Sunway Hotel. Except the little problem, the air con was not cool enough, and the hotel staff tried to fix it by setting the air con temperature to 10 degree celsius (can you imagine that, and yes we saw it!) but still with “10 degree celsius air con”, we only felt the room was cool enough and not freezing cold. But that was enough for us. Breakfast was great, and special thanks to “Joe” (thanks for the comppliment) who always busy every morning at the restaurant.

    Reviewed July 07, 2019

    Dear Kurniawan, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

    Responded July 12, 2019
    Sunway Hotel Georgetown
    8.4
    Excellent
    SUI from Malaysia
    Family with young children
    Deluxe King
    Stayed 2 nights in June 2019

    Great Stay for Couple with Baby”

    We travel with our 15 months old baby and requested a baby cot and high chair. Surprisingly the baby cot provided were wooden baby cot furnished with pillow, bolsters, bed bumpers and blanket. Our baby loved this hotel and she had lots of fun during her stay. Great location with variety of food within vicinity. Will definitely recommend this hotel for family. Just one thing to improve is the size of the escalator.

    Reviewed July 06, 2019

    Dear SUI, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

    Responded July 10, 2019
    Sunway Hotel Georgetown
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    • Excellent location
    • Khoo Kongsi
    • Komtar Bus Terminal is within 0.52 km