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Discover vibrant Perai city from Sunway Hotel Seberang Jaya. Perfect for shopping, nature enthusiasts, fitness lovers, and business travelers. Premier amenities include coffee shop, fitness center, restaurant, and event spaces. Located in Seberang Jaya, Penang, this hotel offers modern, air-conditioned rooms with free Wi-Fi, city views, and luxurious toiletries. Enjoy proximity to shopping centers, local markets, and bustling food streets. Take advantage of the nearby golf course and exciting tours for a memorable stay at Sunway Hotel Seberang Jaya. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Check-in [24-hour]
Airport transfer
Great Breakfast
Great View
Front desk [24-hour]
Airport transfer
Car park
Shuttle service
Fitness center
Golf course [on-site]
Free Wi-Fi in all rooms!
Check-in/out [express]
7 travelers have booked today.
Based on 11,256 verified reviews
8.7
8.5
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Location rating score
There are 77 places in walking distance!
Value for money | 8.4 |
Distance to city center | 29. Km |
Location rating | 8.5 |
Nearest airport | Butterworth RMAF Airport (BWH) |
Distance to airport | 7.8 km |
Does Sunway Hotel Seberang Jaya offer airport transfer?
Sunway Hotel Seberang Jaya offers airport transfer service upon request with an additional charge of 85 MYR in local currency. To request, check the box on the booking form just before the payment page.
Is car parking available at Sunway Hotel Seberang Jaya?
Sunway Hotel Seberang Jaya has car park onsite free of charge for guest visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
What is the average travel time to the nearest airport from Sunway Hotel Seberang Jaya?
The average travel time to get from Sunway Hotel Seberang Jaya to the airport is 35 minutes, but please take into account that the travel time may fluctuate based on traffic, weather conditions, and time of day.
What are the property's policies for children's bedding at Sunway Hotel Seberang Jaya?
Sunway Hotel Seberang Jaya's policy concerning children's bedding considers guests age 13 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
How many floors does Sunway Hotel Seberang Jaya have?
Sunway Hotel Seberang Jaya has a total of 13 floors.
How long do guests generally stay at Sunway Hotel Seberang Jaya?
Verified past guests that have stayed at Sunway Hotel Seberang Jaya had an average nightly stay of 2 nights at this property.
What was the average room rate for Sunway Hotel Seberang Jaya been in the past month?
The average room rate for Sunway Hotel Seberang Jaya in the past month is 355.43 MYR, compared to city's average of 261.86 MYR.
What is the verified guest review consensus about Sunway Hotel Seberang Jaya's view?
65.0% of our verified guest assessments have given a positive review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Sunway Hotel Seberang Jaya down in the review section.
What is the verified guest review consensus about Sunway Hotel Seberang Jaya's wellness amenities?
62.0% of our past customer ratings have given a positive appraisal and remarks about this property's wellness amenities. You can look up on more detailed customer reviews, and comments for Sunway Hotel Seberang Jaya down in the review section.
What is the typical rating that past Families with older children have given to Sunway Hotel Seberang Jaya?
Past families with older children that have stayed at this property have given Sunway Hotel Seberang Jaya an average rating of 8.6. You can check out more thorough customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.
What do local travelers think about Sunway Hotel Seberang Jaya?
Verified local travelers that have stayed at this property have given Sunway Hotel Seberang Jaya an average rating of 8.9. You can look up on more in depth customer reviews, and responses for this property down in the review section.
Experience Comfort and Convenience at Sunway Hotel Seberang Jaya
Welcome to Sunway Hotel Seberang Jaya, a luxurious 4-star hotel nestled in the vibrant city of Penang, Malaysia. With its prime location and impeccable service, this hotel offers a delightful stay for both business and leisure travelers.
As you step into the hotel, you'll be greeted by a warm and inviting atmosphere that reflects the hotel's commitment to providing a comfortable and memorable experience. With a check-in time starting from 03:00 PM, you can arrive at your own convenience and begin your journey of relaxation.
Sunway Hotel Seberang Jaya boasts a total of 202 well-appointed rooms, each designed with modern amenities and stylish decor. Whether you choose a cozy Standard Room or indulge in the spaciousness of a Suite, you'll find a tranquil haven to unwind after a day of exploring the city. The hotel was built in 1998 and underwent a renovation in 2013, ensuring that you'll enjoy the perfect blend of contemporary comforts and timeless elegance.
Situated just 29 kilometers away from the city center, Sunway Hotel Seberang Jaya offers a peaceful retreat away from the hustle and bustle, while still providing easy access to the vibrant attractions of Penang. If you're arriving by air, the hotel is conveniently located only 35 minutes away from the airport, making your journey hassle-free.
At Sunway Hotel Seberang Jaya, families are warmly welcomed, and children between the ages of 4 to 12 can stay free of charge. This child-friendly policy ensures that your little ones can enjoy a comfortable stay alongside you, creating cherished memories together.
With its ideal location, comfortable rooms, and exceptional service, Sunway Hotel Seberang Jaya is the perfect choice for a memorable stay in Penang. Immerse yourself in the rich culture, indulge in delicious local cuisine, and explore the charming streets of this captivating city, all while enjoying the comfort and convenience of this exceptional hotel.
Stay Active at Sunway Hotel Seberang Jaya's Impressive Sports Facilities
Sunway Hotel Seberang Jaya offers a range of top-notch sports facilities, ensuring that guests can stay active and energized throughout their stay. Whether you're a golf enthusiast or a fitness fanatic, this hotel has something to cater to your needs.
For golf lovers, the hotel boasts an on-site golf course that provides a picturesque setting for a round of golf. Spend your mornings teeing off amidst lush greenery and enjoy the tranquility that surrounds you. The well-maintained course offers a challenging yet enjoyable experience for both beginners and seasoned players.
In addition to the golf course, the hotel also features a fully-equipped fitness center. Whether you prefer cardio workouts or strength training, you'll find everything you need to stay in shape. The 24-hour fitness center allows you to exercise at your convenience, ensuring that you can fit in a workout no matter how busy your schedule.
What's more, Sunway Hotel Seberang Jaya offers complimentary access to the fitness center for all guests. Take advantage of this fantastic perk and make the most of your stay by staying active and maintaining your fitness routine.
With its impressive sports facilities, Sunway Hotel Seberang Jaya provides the perfect setting for guests who want to combine relaxation with an active lifestyle. Whether you're looking to improve your swing on the golf course or stay fit in the fitness center, this hotel has it all. Book your stay now and experience the best of Penang's sports offerings at Sunway Hotel Seberang Jaya.
Convenience Facilities at Sunway Hotel Seberang Jaya
Experience a seamless stay with the range of convenience facilities offered at Sunway Hotel Seberang Jaya. From the moment you arrive, you'll be greeted by a team of friendly and efficient staff who are ready to assist you with any requests. The hotel offers a laundry service, ensuring that your clothes are fresh and clean throughout your stay, allowing you to pack light and worry-free.
For the security-conscious traveler, Sunway Hotel Seberang Jaya provides safety deposit boxes, where you can store your valuables and important documents with peace of mind. The concierge is also available to offer recommendations and assistance, making your stay in Penang even more enjoyable.
Stay connected with complimentary Wi-Fi in all rooms and public areas, allowing you to easily keep in touch with loved ones or catch up on work. If you are a smoker, there is a designated smoking area available for your convenience. Additionally, guests with executive lounge access can enjoy exclusive benefits and services in a private and comfortable setting.
To ensure a hassle-free experience, Sunway Hotel Seberang Jaya offers express check-in/check-out services and luggage storage. Daily housekeeping ensures that your room is always clean and tidy, allowing you to relax and unwind after a long day of exploring Penang's vibrant attractions.
Convenient Transport Facilities at Sunway Hotel Seberang Jaya
At Sunway Hotel Seberang Jaya, we understand the importance of convenient transport options for our guests. Whether you're arriving by air or looking to explore the vibrant city of Penang, our hotel offers a range of transport facilities to cater to your needs.
For hassle-free airport transfers, our dedicated staff can arrange transportation to and from Penang International Airport, ensuring a smooth start and end to your journey. If you're interested in exploring the city's popular attractions, our tour desk can assist you in planning and booking exciting tours.
We also provide a car park onsite, free of charge, for guests who prefer to drive. Additionally, our shuttle service offers convenient transportation to nearby shopping malls and attractions. If you prefer to have more flexibility, we offer car hire services, allowing you to explore Penang at your own pace. For those who prefer the convenience of taxis, our hotel is equipped with a reliable taxi service. Lastly, our ticket service can assist you in purchasing tickets for various local events and attractions.
At Sunway Hotel Seberang Jaya, we strive to make your stay as comfortable and convenient as possible, and our comprehensive range of transport facilities ensures that you have easy access to all that Penang has to offer.
Modern Comfort and Convenience at Sunway Hotel Seberang Jaya
Experience a delightful stay at Sunway Hotel Seberang Jaya, where modern comfort and convenience meet in every room. Each room is equipped with a range of amenities to ensure a pleasant and relaxing stay.
Step into your room and feel the cool breeze of the air conditioning, providing a refreshing escape from the tropical heat of Penang. Wrap yourself in the plush bathrobes provided, adding a touch of luxury to your stay. Stay updated with the latest news by browsing through the daily newspaper available in your room.
For entertainment options, indulge in a movie night with the in-house movies provided. Sit back and relax on the comfortable bed while enjoying a wide selection of films. Need to style your hair? Don't worry, a hair dryer is also available in each room.
Unwind after a long day of exploring Penang by watching your favorite shows on the television with satellite/cable TV channels. Quench your thirst with a refreshing drink from the mini bar or store your own snacks and beverages in the refrigerator provided in your room.
At Sunway Hotel Seberang Jaya, every room is designed with your comfort and convenience in mind. Enjoy a truly relaxing and enjoyable stay with these fantastic room facilities.
Indulge in Culinary Delights at Sunway Hotel Seberang Jaya
At Sunway Hotel Seberang Jaya, guests can embark on a gastronomic journey like no other with its exceptional dining facilities. The hotel boasts a charming coffee shop where guests can unwind and savor a freshly brewed cup of coffee or indulge in a variety of light snacks. Whether you're meeting a friend for a casual catch-up or simply seeking a quiet spot to relax, the coffee shop offers a cozy atmosphere and a wide selection of beverages to suit every taste.
For a more refined dining experience, the hotel's restaurant is the perfect choice. With its elegant ambiance and attentive service, guests can enjoy a delectable array of local and international cuisines. From tantalizing Malaysian specialties to mouthwatering international dishes, the restaurant caters to every palate. Whether it's a romantic dinner for two or a family gathering, the restaurant at Sunway Hotel Seberang Jaya offers a memorable dining experience.
To start the day off right, guests can indulge in a sumptuous breakfast buffet. With a wide range of options including freshly baked pastries, local delicacies, and made-to-order omelets, there's something to satisfy every craving. The breakfast buffet at Sunway Hotel Seberang Jaya ensures that guests are fueled up and ready to explore all that Penang has to offer.
Luxurious and Comfortable Rooms at Sunway Hotel Seberang Jaya
Indulge in the luxurious and comfortable rooms at Sunway Hotel Seberang Jaya in Penang, Malaysia. Choose from a variety of room types to suit your preferences and needs. The Club room offers a spacious 35 square meters of space with a cozy Double Bed, perfect for a relaxing stay. For those traveling with a companion or family, the Deluxe Double or Twin Room provides 28 square meters of space with either a comfortable Double Bed or two Single Beds, ensuring a comfortable and restful night's sleep.
Booking your stay at Sunway Hotel Seberang Jaya through Agoda guarantees you the best prices and a hassle-free experience. With Agoda's competitive rates, you can enjoy the luxurious rooms at Sunway Hotel Seberang Jaya at an affordable price. Additionally, Agoda's user-friendly platform allows for easy and convenient booking, ensuring a seamless experience from start to finish. So why wait? Book your stay at Sunway Hotel Seberang Jaya on Agoda today and enjoy a memorable and relaxing stay in Penang.
Discover the Vibrant Surroundings of Seberang Jaya, Penang
Located in the heart of Penang, Malaysia, Seberang Jaya is a bustling and vibrant neighborhood that offers a perfect blend of modernity and traditional charm. With its strategic location, Sunway Hotel Seberang Jaya is an ideal base for exploring the rich cultural heritage and exciting attractions that this area has to offer.
Immerse yourself in the local culture by visiting the nearby Penang Bird Park, the largest bird park in Malaysia. Home to over 300 species of birds, this enchanting sanctuary is a haven for nature lovers and bird enthusiasts. For a taste of history, head to the famous Fort Cornwallis, a well-preserved 18th-century fort that provides a glimpse into Penang's colonial past.
Food lovers will be delighted by the wide array of culinary delights that Seberang Jaya has to offer. Indulge in the famous Penang street food, known for its mouthwatering flavors and unique blend of Chinese, Malay, and Indian influences. From char kway teow to nasi kandar, the local hawker stalls and restaurants will take you on a gastronomic adventure like no other.
After a day of exploration, retreat to the comfort of Sunway Hotel Seberang Jaya. With its stylish and well-appointed rooms, excellent amenities, and warm hospitality, this hotel provides a relaxing and rejuvenating experience. Whether you're traveling for business or leisure, Sunway Hotel Seberang Jaya is the perfect choice for a memorable stay in Penang.
Convenient Transportation Options from Penang Airport to Sunway Hotel Seberang Jaya
When it comes to traveling from the airport to Sunway Hotel Seberang Jaya in Seberang Jaya, Penang, Malaysia, there are several convenient transportation options available for visitors. The nearest airport to the hotel is Penang International Airport, which is approximately 25 kilometers away.
One of the most popular and hassle-free ways to reach the hotel is by taking a taxi. At the airport, you can easily find a taxi stand where licensed taxis are readily available. The journey from Penang International Airport to Sunway Hotel Seberang Jaya usually takes around 30 minutes, depending on traffic conditions. Taxis are a comfortable and reliable mode of transportation, especially if you have luggage or prefer a direct route to the hotel.
Another convenient option is to hire a private car or book a transfer service. Many car rental companies and private transfer providers operate at Penang International Airport. By pre-booking a car or transfer service, you can enjoy a personalized and seamless journey to Sunway Hotel Seberang Jaya. This option is particularly suitable for those who prefer privacy, flexibility, and the convenience of having a dedicated vehicle at their disposal.
For those looking for a more budget-friendly option, public transportation is also available. From the airport, you can take a Rapid Penang bus to Seberang Jaya. The bus stop is located just outside the airport terminal, and the journey to Sunway Hotel Seberang Jaya takes approximately 1 hour, depending on traffic conditions. Although it may take longer than other modes of transportation, taking the bus allows you to experience the local culture and scenery along the way.
No matter which transportation option you choose, reaching Sunway Hotel Seberang Jaya from Penang International Airport is a straightforward and accessible journey. Whether you prefer the convenience of a taxi, the privacy of a private car, or the affordability of public transportation, you can easily make your way to the hotel and start enjoying your stay in Seberang Jaya, Penang, Malaysia.
Discover the Vibrant Surroundings of Sunway Hotel Seberang Jaya
Situated in the heart of Penang, Malaysia, Sunway Hotel Seberang Jaya offers easy access to a range of exciting landmarks and attractions. Just steps away from the hotel, you'll find Indoor Parking, providing convenient and secure parking facilities for guests arriving by car. For those in need of retail therapy, the popular Tesco Extra is just a short stroll away, offering a wide selection of groceries, household items, and more.
Nature enthusiasts will be delighted to know that Taman Tunku and MegaKulim are within close proximity to the hotel. Taman Tunku is a serene park where you can take leisurely walks, enjoy a picnic, or simply unwind amidst lush greenery. MegaKulim, on the other hand, is a bustling shopping mall that caters to all your shopping and entertainment needs.
For a unique cultural experience, make sure to visit the Ku Zheng Tse Temple, a beautiful Chinese temple adorned with intricate decorations and vibrant colors. Golf enthusiasts can practice their swing at the nearby Driving Range, while those in need of medical assistance can rely on the Poliklinik Taman Wakaf.
Animal lovers shouldn't miss the opportunity to explore the Penang Bird Park, home to a wide variety of bird species and a perfect spot for bird-watching enthusiasts. Sports enthusiasts can also make use of the state-of-the-art facilities at the Sunway Sports Centre, offering a range of activities for all ages.
Lastly, business travelers will appreciate the close proximity of the PECC Exhibition & Convention Centre, making it convenient for attending conferences, exhibitions, and other corporate events.
With its prime location surrounded by these landmarks and attractions, Sunway Hotel Seberang Jaya provides the perfect base for exploring the vibrant city of Penang.
A Gastronomic Adventure Awaits
Sunway Hotel Seberang Jaya is surrounded by a plethora of dining options, ensuring that guests can embark on a gastronomic adventure without having to venture far from the hotel. Just a stone's throw away, Seoul Garden Sunway Carnival Mall offers a delectable buffet spread of Korean barbecue and hotpot dishes. For those craving authentic Malaysian cuisine, Restoran Anggerik Desa and Restoran Kak Aya serve up flavorful local favorites such as nasi lemak and satay. MAMAK RECIPES - Old Penang Original Nasi Kandar is a must-visit for its aromatic rice dishes and wide variety of curries. KS Kitchen is perfect for those seeking a taste of Chinese cuisine, while Pizza Hut SUNWAY CARNIVAL satisfies cravings for familiar comfort food. Sushi Zento Seberang Jaya offers a delightful selection of fresh sushi and sashimi, while Restoran Pak Dan and Nasi Kandar Berjaya provide a satisfying experience of Penang's famous nasi kandar. Hok Mun Restaurant is a popular spot for its mouthwatering seafood dishes. With such a diverse range of restaurants in close proximity, guests at Sunway Hotel Seberang Jaya will be spoiled for choice when it comes to dining options.
Shop 'til you drop at Sunway Carnival Mall
Located just a stone's throw away from Sunway Hotel Seberang Jaya, you'll find the vibrant Sunway Carnival Mall. This bustling shopping destination offers a wide array of retail therapy options, making it a shopaholic's paradise. With over 300 stores, you can explore a diverse range of local and international brands, from fashion and accessories to electronics and home decor. Indulge in a shopping spree and discover the latest trends, or simply enjoy a leisurely stroll through the mall's spacious corridors. After a day of shopping, recharge at one of the many restaurants and cafes, offering a variety of cuisines to satisfy your cravings. Whether you're looking for a new wardrobe, a unique souvenir, or simply want to immerse yourself in the vibrant shopping scene, Sunway Carnival Mall has it all.
Affordable Luxury at Sunway Hotel Seberang Jaya
When it comes to finding the perfect accommodation in Penang, Sunway Hotel Seberang Jaya offers an unbeatable combination of luxury and affordability. With an average price of $72 per room, this hotel provides exceptional value for money, ensuring that your stay in Penang is both comfortable and budget-friendly.
Compared to the average price of a hotel room in Penang, which stands at $69, Sunway Hotel Seberang Jaya goes above and beyond to offer guests a premium experience without breaking the bank. From the moment you step into the hotel's elegant lobby, you'll be greeted by a warm and welcoming atmosphere that sets the tone for a memorable stay.
Each room at Sunway Hotel Seberang Jaya is tastefully furnished with modern amenities, ensuring a comfortable and relaxing stay. Whether you're traveling for business or leisure, you'll find everything you need right at your fingertips. From plush bedding and spacious bathrooms to high-speed internet access and flat-screen TVs, every detail has been carefully considered to enhance your overall experience.
In addition to the well-appointed rooms, Sunway Hotel Seberang Jaya boasts a range of facilities and services that cater to all your needs. Indulge in a refreshing swim in the outdoor pool, unwind with a workout at the fitness center, or treat yourself to a rejuvenating spa treatment. The hotel's friendly and attentive staff are always on hand to assist with any requests, ensuring that your stay is nothing short of exceptional.
With its affordable pricing and exceptional offerings, Sunway Hotel Seberang Jaya is the ideal choice for travelers seeking a luxurious yet budget-friendly stay in Penang. Book your room today and experience the perfect blend of comfort, convenience, and value.
Superb Comfort and Delicious Breakfast
Sunway Hotel Seberang Jaya in Penang, Malaysia offers an exceptional experience to its guests, as evident from the glowing customer reviews. Guests rave about the hotel's superb comfort, with many describing the rooms as clean and cozy. The staff at Sunway Hotel Seberang Jaya is highly praised for their friendliness and helpfulness, ensuring a pleasant stay for every guest. Moreover, the delicious breakfast served at the hotel receives high accolades, with guests commending the wide variety of options and the quality of the food. Whether you're traveling for business or leisure, Sunway Hotel Seberang Jaya is the perfect choice for a comfortable and satisfying stay.
A Remarkable Stay at Sunway Hotel Seberang Jaya
Discover the exceptional qualities that make Sunway Hotel Seberang Jaya a top choice for travelers seeking a remarkable stay in Penang, Malaysia. With an impressive overall rating of 8.3, this hotel has garnered high praise from satisfied guests who have experienced its outstanding value, excellent facilities, and impeccable cleanliness.
One of the standout features of Sunway Hotel Seberang Jaya is its exceptional value. With an impressive rating of 8.3 for value, guests can enjoy a comfortable and luxurious stay without breaking the bank. From the moment you step into the hotel, you'll be greeted by a warm and inviting atmosphere, coupled with top-notch amenities and services that ensure a memorable experience.
When it comes to facilities, Sunway Hotel Seberang Jaya truly shines with a rating of 8.0. Whether you're looking to unwind after a long day of exploring or seeking to stay active, this hotel offers a range of facilities to cater to your every need. From a well-equipped fitness center to a refreshing swimming pool, guests have plenty of options to relax and rejuvenate during their stay.
Excellent8.1
Facilities
Excellent8.5
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Sunway Hotels remains open with strict adherence to the CMCO guidelines and sunway stay safe protocols. Check in at the hotel will be restricted to guests with relevant work pass or employer consent letter during period.
Coffee House is only available for guest to have their breakfast should guest choose not to have it in the room
Guest who booked a room inclusive breakfast, only packed breakfast will be served.
Provided by verified guests of
Excellent
10 most recent verified ratings received by the property
Most recent
Show reviews that mention
Airport transfer
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
Overall good!”
"I recently stayed at the Sunway Hotel Seberang Jaya and had a wonderful experience. The hotel was impeccably clean and well-maintained, which made me feel comfortable and safe during my stay. Its location was also great, as it was within walking distance to a nearby shopping mall, which made it very convenient to do some shopping or catch a movie. There were also plenty of options for food nearby, which made it easy to grab a quick bite or sit down for a nice meal. Overall, I would highly recommend the Sunway Hotel Seberang Jaya for anyone looking for a clean, convenient, and comfortable place to stay."
Dear Jenn, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that the cleanliness and environment of the hotel meet your expectations. Indeed, we are near the Sunway Carnival Mall and many restaurants. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
Amazing!!”
e Hotel was conveniently located and is easily found. 2. The Large Room makes movement within the room very comfortable. 3. The room was well equip with water boiler and safe deposit box. My stay was very enjoyable. My room was large and it made movement within the room very convenient. The bed was large and very comfortable and I like the colour and the decor in the room. It was very tastefully done and to me, many will like it. I found the Reception Staff very friendly, fast and obliging. I was very happy to be given a late check-out after my small request. My wife, daughter and I was very happy and pleased with one day stay. Our only regret was that we could not stay longer. Had to return for work!
Dear Muhammad, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service, room condition and amenities meet your expectations. Indeed, we are strategically located near many eateries, retails and attractions. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
Exceptional”
Strategically located near shops, restaurants and Sunway mall. Rooms are clean, toilet has a bidet (very important) and staff service was quick and efficient (we requested an extra bed and one was delivered within 10 minutes). Breakfast not included which is different from most hotels but since the hotel is located near a mall and reataurants (including a 24-hour mamak), meals are not a problem.
Dear Khairul, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations and you find our location strategic. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
Great hospitality ”
From the time I drove into their parking lot, i was greeted and assisted with a friendly security guy. I arrived late and with kids, parking was limited but the security guard assisted me by pointing me to an empty slot. During my check-in process. I was assisted by a very friendly receptionist. She helped us all the way till we got our key to our room. Please send my thank you to her (cant remember her name) but please check my check in time cause she was the only one at the reception at that time. To my surprised i was upgraded to a more spacious room 👍 Room was clean, the only set back was the room temperature was not at our optimal expectation. But its ok. I called for a maintenance guy to check on it, he arrived on time, checked the system and left. But temperature remaining the same. Overall we enjoyed our stay. Highly recommended for family with kids and value for money.
Dear Meor, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations. We are sorry for the inconveniences caused due to the air-conditioner, please be assured our team has taken further actions to rectify the issues. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
satisfaction services ”
As a frequent guest, I have consistently enjoyed the spacious rooms, stable Wi-Fi connection, and the attentive and friendly staff. However, during my recent stay on, I noticed a faint smell of socks in my room. While it didn't significantly impact my overall experience, I believe the hotel could enhance the air filtration system or conduct more thorough carpet cleaning to ensure a fresh and pleasant environment for all guests.
Dear Ong, Greetings from Sunway Hotel Seberang Jaya. Welcome back and we are glad to hear that our service meets your expectations. We read your feedback with concern and we promise to improve our housekeeping service for better guests' experience. We hope this single experience does not mar your impression towards the hotel and we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management