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Very good 7.4
Based on 131 reviews

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About this property

Description

Sunway Hotel aims to provide a comfortable and peaceful place to stay. With its convenient location, guest of the hotel can explore the famous local tourist spots like Hoan Kiem Lake as well as the commercial and business areas. All visitors will have a range of superior amenities such as spacious rooms with en-suite bathrooms, centralized air conditioning with individual temperature control, coffee making facilities, a hair dryer, bathrobes, and electronic safe deposit boxes. Guests can also enjoy many features like internet access in all rooms, an LCD TV with 48 channels, a fully stocked mini bar, and new carpets and furniture. Awarded the Best Boutique Hotel seven years in a row, Sunway Hotel makes the perfect base for you to enjoy your stay in the heart of Hanoi.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Shuttle service
  • Taxi service

Things to do, ways to relax

  • Fitness center
  • Massage(s)
  • Sauna
  • Spa
  • Steamroom
  • Ticket service
  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)
  • Restaurant [halal]
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Shared lounge/TV area
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/check-out [express]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Wheelchair accessible

Languages spoken

  • English
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-8 year(s) Stay for free if using existing bedding.
  • Guests over 8 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 50 USD
Breakfast Charge (when not included in room rate): 16 USD
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 3. Km
Distance to Airport: 35. Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 10
Number of Restaurants: 1
Number of Rooms : 145
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 1998
Year Hotel Last Renovated: 2016
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Verified traveler reviews

Filter by traveler type
Very good



based on 131 reviews
  • Cleanliness 7.8
  • Facilities 8.0
  • Location 6.9
  • Room comfort and quality 7.7
  • Service 7.8
  • Value for money 7.2
  • Food and dining 7.0
Sort by
Yim from Malaysia
Business traveler
Superior City View
Stayed 3 nights in September 2016
A little old
Hotel was old and it showed in the carpet and musky smell as you arrive on the room floors. Effort was made however using fragrance burner to mask the smell. Music played at 1 st floor was also aged. Staff however were very helpful and room was clean. The duty manager Rosie was great and efficient. The hotel confirmation letter should state the full benefits but didn't which was why I used Agoda to secure my booking.
Reviewed September 22, 2016
BUANG from Singapore
Family with teens
Superior City View
Stayed 3 nights in August 2016
Services
Efficient assistance from staff. Excellent food served at restaurant.
Reviewed August 27, 2016
James from Singapore
Business traveler
Superior City View
Stayed 3 nights in May 2016
Hotel in Hanoi
Clean, in a not so convenient location for travel to the city centre but generally comfortable.
Reviewed July 02, 2016
Kanako from Japan
Business traveler
Superior City View
Stayed 3 nights in January 2016
Perfect location
best location for the famous restaurant
Reviewed April 08, 2016
KING from Hong Kong
Business traveler
Superior City View
Stayed 1 night in January 2016
Good
Good
Reviewed January 25, 2016
LUAN from Vietnam
Business traveler
Superior City View
Stayed 1 night in January 2016
Value for money!
Convenient location, clean and nice room, friendly staff
Reviewed January 13, 2016
Md from Singapore
Group
Superior City View
Stayed 3 nights in October 2015
A Wonderful Stay in Sunway Hotel
Big Room, Friendly Staff & Good Food at the Hotel
A wonderful stay at the hotel and the hotel staffs for all the departments are very helpful, friendly and cheerful. Recommended to all who wish to go to Hanoi to stay at this hotel. Big and spacious room, wifi connection is great and food at this hotel is delicious but expensive. The breakfast is wonderful and have many selection to choose from.
Reviewed October 15, 2015
Kari from United States
Group
Superior City View
Stayed 1 night in June 2015
Pleasant stay at the Sunway
Staff helpfulness, cleanliness, breakfast buffet
I spent 4 days at the Sunway and enjoyed it. Hotel was clean and nicely decorated, the staff went above and beyond, and the breakfast buffet was really good. My only complaints are that there is no pool and the hotel is a little distance away from the old quarter which means taking a cab every time.
Reviewed June 03, 2015
YIT from Malaysia
Solo traveler
Superior City View
Stayed 2 nights in March 2015
Satisfactory for its price
location, location, location
satisfactory. Service is OK
Reviewed March 30, 2015
LESLEY from Singapore
Couple
Superior City View
Stayed 1 night in March 2015
Extremely positive experience
Professional & obliging young front desk staff with competent command of English; clean rooms & efficient staff
Great! We have been especially impressed with front desk staff Summer & Cindy. Great leadership potential.
Reviewed March 14, 2015

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