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Very good7.6
Based on 174 reviews
81% would recommend to a friend
Sunway Hotel
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7.2 Very good location
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7.2Location
  • Free Wi-Fi in all rooms

  • Sauna

  • Steamroom

  • Air conditioning

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Room choices
Deluxe City View
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  • City view
  • 34 m²
  • 2 single beds or 1 double b...
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Superior City View
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  • City view
  • 26 m²
  • 1 double bed or 2 single be...
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Club Superior
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  • City view
  • 26 m²
  • 1 king bed or 2 single beds
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Club Deluxe City View
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  • City view
  • 34 m²
  • 1 king bed
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Nearest essentials

Airports
  • 4 kilometers to
  • Gia Lam Airport (VGL)
  • 23 kilometers to
  • Noi Bai International Airport (HAN)
Public transportation
  • 1.9 kilometers to
  • Hanoi Railway Station
  • 2.1 kilometers to
  • Le Duan Railway Station
Hospital or clinic
  • 250 meters to
  • Benh Vien Da Khoa Ha Noi
Pharmacy
  • 350 meters to
  • Nam Anh Drugstore
Convenience store
  • 450 meters to
  • Vinmart
Cash withdrawal
  • 750 meters to
  • ATM

More about Sunway Hotel

An overview

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Verified guest reviews

Agoda Reviews (174)
Booking.com Reviews (54)

3.3

Filter by guest type:
Very good
  • Cleanliness 8.0
  • Facilities 7.7
  • Location 7.2
  • Room comfort and quality 7.8
  • Service 8.0
  • Value for money 7.6
Very good
  • Cleanliness 8.0
  • Facilities 7.6
  • Location 7.2
  • Room comfort and quality 7.7
  • Service 8.1
  • Value for money 7.6
Very good
  • Cleanliness 7.2
  • Facilities 7.5
  • Location 6.6
  • Room comfort and quality 7.3
  • Service 7.3
  • Value for money 6.9
Very good
  • Cleanliness 7.9
  • Facilities 8.0
  • Location 7.3
  • Room comfort and quality 7.8
  • Service 7.5
  • Value for money 7.5
Excellent
  • Cleanliness 8.4
  • Facilities 7.3
  • Location 8.4
  • Room comfort and quality 9.0
  • Service 8.0
  • Value for money 8.0
Excellent
  • Cleanliness 8.8
  • Facilities 10.0
  • Location 7.8
  • Room comfort and quality 8.9
  • Service 8.8
  • Value for money 8.4
Excellent
  • Cleanliness 8.6
  • Facilities 8.0
  • Location 7.7
  • Room comfort and quality 8.8
  • Service 8.9
  • Value for money 8.3
Provided by verified guests of Agoda
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Room type
  • Club Superior
  • Superior City View
  • Deluxe City View
  • Club Deluxe City View

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Showing 129 verified guest comments
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7.2
you from South Korea
Business traveler
Superior City View
Stayed 1 night in July 2017
They need service mind more”
Clean and luxuary. Good breakfast but no helping mind for quest who falls in difficulty
Reviewed July 10, 2017
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6.0
Nguyen from Vietnam
Family with young children
Superior City View
Stayed 2 nights in June 2017
Good rate for a 4star brand, simple”
Covenient for business but old hotel
Reviewed June 11, 2017
Dear Mr.Nguyen, Thank you for taking the time to share your experience with us. We appreciate your feedback very much that provides us to further improve our guest experience. We look forward to welcoming you back to our hotel in very near future. Best Regards, The Sunway Hotel Hanoi Management Team.
Responded June 12, 2017
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6.4
Gemma from Australia
Couple
Superior City View
Stayed 1 night in May 2017
Good value for what you pay but be careful”
This hotel is good value for money its a bit far from the action and walking anywhere can take up a lot of time. Dont bother using the hotel Tour bookings desk they will rip you off. We almost got taken for a ride to the tune of 2 million dong for a cruise on harlong bay organised by the so called guest relation officer of the hotel. When she wanted my facebook and asked me to do direct deposit the money and that we couldnt use a credit card we got suss........we were right! We went to the booing office next morn and they started giving us the real prices untill mins later they came back and said oh your are (smith) (....insert surname) you are at the sunway this is your price! Needless to say We walked! she was also messaging me on facebook and telling me "by the way i just seen you outside hotel i was in a car" . Do your homework because all cruises are now carbon copies of each other on acount of govt regulations you litterally cant do anything thats not govt approved!
Reviewed June 03, 2017
Dear Ms.Gemma, Thank you for taking the time to share your recent experience at our hotel. While we are pleased with your kind regards toward the good value for money, it is regrettable that the overall tour bookings may have negatively affected your stay. Please allow me to apologize for any inconvenience this may have caused you. Rest assured, we take our guest's comments very seriously and always strive to provide a wonderful stay. I have faith in our hotel that they will continue to do their best to improve our services. Once again, thank you for sharing your feedback. I truly hope that we will have a chance to make it up to you and provide you with a better stay in the future. Best Regards, The Sunway Hotel Hanoi Management Team.
Responded June 15, 2017
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6.4
Aries from Singapore
Couple
Superior City View
Stayed 2 nights in May 2017
Good Hotel, but far from actions”
A good hotel with excellent service. Was welcomed by a grand lobby. Was given a room with clean toilet and large bed. Air-con was not cold on the first night, but was able to change the room after the technician not able to repair it. Changed from level 6 to level 4. Level 6 room was above most buildings, hence the room was bright and fresh. Level 4 room was facing the lift lobby of another building, hence the room seems to be a bit of mushy smell due to no exposure to sunlight. It was ok after the air con was on for a while. Number of selection for English channels on the TV. The streets are rather quiet at night as there are not much stores around. Its better to get a cab to attractions. Driver easy to locate hotel when using Grab app.
Reviewed May 26, 2017
Dear Aries, Thank you for taking the time to review our hotel and for staying with us. I'm sorry to hear our hotel did not live up to your expectations with regards to the changed room... Although we were not able to exceed or at least be at par with your expectations, I hope you would give us a chance to change your perception of our hotel. Again, many thanks for your feedback. Have a wonderful day. Best Regards, The Sunway Hotel Hanoi Management Team.
Responded June 19, 2017
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8.0
WenLong from China
Business traveler
Club Deluxe City View
Stayed 5 nights in April 2017
Everything is good”
It's 4 star hotel and good for money saving
Reviewed April 22, 2017
Dear WenLong, Greetings from Sunway Hanoi Hotel! Thank you for staying with us on your recent visit to Vietnam. And thank you for taking time to give us your comment. We look forward to welcoming you back in the near future. Best Regards, The Sunway Hotel Hanoi Management Team.
Responded June 19, 2017
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8.0
Jonas from Sweden
Business traveler
Superior City View
Stayed 1 night in March 2017
Sunway Hotel Hanoi”
Friendly staff, value for the buck, quite far from city center but for my purpose good. Recommended
Reviewed March 23, 2017
Dear Jonas, Greetings from Sunway Hotel Hanoi.I am very pleased to read your comments It is a pleasure to have you staying with us.We are very happy to know that you have memorable experience at our hotel. Thanks again for choosing Sunway Hotel Hanoi. We look forward to welcoming you back in the near future. Best Regards, The Sunway Hotel Hanoi Management Team.
Responded June 19, 2017
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8.4
Krishna from India
Business traveler
Superior City View
Stayed 4 nights in November 2016
Neat well located place”
The place is well located, rooms are good and staff are well behaved. Some good restaurant choices are available nearby.
Reviewed January 19, 2017
Dear Krishna, Thank you for taking the time to review our hotel and for staying with us.I am very pleased to read your comments. It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Your comments will be shared with the team to recognize their efforts. Thanks again for choosing Sunway Hotel Hanoi. I look forward to welcoming you back in the near future. Best Regards, The Sunway Hotel Hanoi Management Team.
Responded June 19, 2017
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6.0
Ashok from India
Group
Superior City View
Stayed 2 nights in July 2016
Breakfast was excellent rooms were congested”
Not an unforgettable experience
Reviewed November 15, 2016
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9.6
Ellen from United States
Group
Superior City View
Stayed 1 night in October 2016
Staff was exceptional. I asked for something that they didn't normally do but they found a way to ma”
The ground floor with bar and lounge was very informal but comfortable and welcoming. Small business center was fine with the supported of staff. Breakfast was great. Overall, our visit was exceptional.
Reviewed October 21, 2016
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8.0
WenLong from China
Business traveler
Superior City View
Stayed 4 nights in May 2016
it's good accommedation for business ”
everthing is good except WIFI
Reviewed September 30, 2016
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