Sunway Hotel
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Sunway Hotel

19 Pham Dinh Ho Street,CLOSE OLD QUARTER, Hai Ba Trung District, Hai Ba Trung District, Hanoi, Vietnam, 10000
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Superior King Room - Bathroom Sunway Hotel
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    Sunway Hotel Reviews

    7.9
    Very good
    /10
    (391 reviews)See what guests said
    9.6
    Exceptional

    "The ground floor with bar and lounge was very informal but c..."

    Ellen

    -

    October 21, 2016

    8.2
    Excellent cleanliness
    Recommended by 94% of guests

    Things you’ll love about Sunway Hotel

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    Very good
    Location
    7.5
    See map
    Very good location - 1.09 kilometers from city center
    Popular
    Nearby
  • Hoan Kiem Lake1.52 km
  • Hoa Lo Prison1.54 km
  • St. Joseph's Cathedral (Nha Tho Lon)1.63 km
  • Old Quarter2.25 km
  • Temple of Literature2.62 km
  • Vietnam Fine Arts Museum2.64 km
  • Ho Chi Minh Mausoleum3.22 km
  • One Pillar Pagoda3.3 km
  • West Lake4.34 km
  • Vietnam Museum of Ethnology6.7 km
  • Value for money8.0
    Distance to city center3. Km
    Location rating7.5
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport4.3 km
    Property overview

    Sunway Hotel aims to provide a comfortable and peaceful place to stay. With its convenient location, guest of the hotel can explore the famous local tourist spots like Hoan Kiem Lake as well as the commercial and business areas. All visitors will have a range of superior amenities such as spacious rooms with en-suite bathrooms, centralized air conditioning with individual temperature control, coffee making facilities, a hair dryer, bathrobes, and electronic safe deposit boxes. Guests can also enjoy many features like internet access in all rooms, an LCD TV with 48 channels, a fully stocked mini bar, and new carpets and furniture. Awarded the Best Boutique Hotel seven years in a row, Sunway Hotel makes the perfect base for you to enjoy your stay in the heart of Hanoi.

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    Rooms available at Sunway Hotel

    7.8
    Very good
    Room comfort & quality
    Family Connecting Room
    Family Connecting Room
    ...
    • Room size: 52 m²/560 ft²
    • 2 bathrooms
    • 1 king bed & 2 single beds
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    Club King Room - Lounge Access Included
    Club King Room - Lounge Access Included
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
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    Premier Twin Room with View
    Premier Twin Room with View
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds or 1 king bed
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    Club Twin Room - Lounge Access Included
    Club Twin Room - Lounge Access Included
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Club King Room
    Club King Room
    ...
    • Room size: 25 m²/269 ft²
    Enter dates to see prices
    Premier Twin Hollywood City View with Club Access
    Premier Twin Hollywood City View with Club Access
    ...
    • Room size: 33 m²/355 ft²
    • Shower and bathtub
    • 1 queen bed or 2 single bed...
    Enter dates to see prices
    Deluxe King City View
    Deluxe King City View
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 23 m²/248 ft²
    • Shower
    • 2 single beds
    Enter dates to see prices
    Superior King Room
    Superior King Room
    ...
    • Room size: 23 m²/248 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Club Twin Room
    Club Twin Room
    ...
    • Room size: 25 m²/269 ft²
    Enter dates to see prices
    Have a question for Sunway Hotel?

    What people love about Sunway Hotel

    • 8.8
      Excellent
      Staff 

      "The room was clean and quite spacious, the staff were very friendly and helpful I enjoyed my stay here and would stay here again"

      David

      |

      October 19, 2018

    • 8.0
      Very good

      "Everything is good enough for my stay"

      ZHAO

      |

      January 14, 2019

    • 9.6
      Exceptional
      Breakfast

      "Breakfast was great."

      Ellen

      |

      October 21, 2016

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    More about Sunway Hotel

    More about Sunway Hotel

    8.4
    Excellent

    "This hotel is the true representation of "value for money"."

    Yang

    |

    October 13, 2018

    Read more reviews

    What they offer

    7.6
    Very good

    "Staff very supportive and friendly."

    LEONG K.

    |

    January 3, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Vietnamese cuisine
    Vietnamese cuisine
    Delight Cafe
    40 m Vietnamese
    Buffet Viet
    130 m Vietnamese
    Bep Quang
    360 m Vietnamese
    American cuisine
    American cuisine
    Starbucks
    880 m American, Cafe
    The Moose & Roo Smokehouse
    880 m American, Bar, Barbecue
    Jacksons Steakhouse
    960 m American, European, Gluten Free
    Asian cuisine
    Asian cuisine
    Kichi Kichi Tang Bat Ho
    130 m Asian
    Hoa Vien Brauhaus
    130 m Asian, Bar, Czech
    Ngon Restaurant
    420 m Asian, Vietnamese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Reviews of Sunway Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (391)Booking.com Reviews (72)
    7.9
    /
    10
    Cleanliness8.2
    Facilities7.8
    Location7.5
    Room comfort and quality7.8
    Service8.2
    Value for money8.0
    All languages
    All guests (391)
    All room types

    Show reviews that mention 

    Showing 193 verified guest comments
    12345
    10.0
    Exceptional
    Dang from Vietnam
    Business traveler
    Superior King Room
    Stayed 2 nights in April 2019

    Clean and spacious room”

    Nothing much to say as it was a perfect stay

    Reviewed April 27, 2019

    Dear Dang, Thank you very much for having shared your great review of your recent stay at Sunway Hotel Hanoi. We are glad you had an enjoyable and relaxing stay in our hotel and we are looking forward to welcome you back soonest. Warm regards, Sunway Hotel Hanoi Management Team.

    Responded May 02, 2019
    Sunway Hotel
    8.8
    Excellent
    Karim from United Kingdom
    Business traveler
    Superior King Room
    Stayed 3 nights in April 2019

    KR Brits living in ASIA”

    In General, it is value for money, especially for self-employed contractors. The only downside is the location of hotel, which needs to walk at least 10 to 15 mins before you can find restaurants to eat..

    Reviewed April 14, 2019

    Dear Karim, Thank you for having spent time shared your recent stay experience at Sunway Hotel Hanoi and we are glad you found our hotel quality and overall facilities were up to your expectations. While we are a bit outside of the downtown center, you can get a taxi easily and go there within 10 minutes. We are actually often told how our hotel provides that comfortable and refreshing place from the hustle and bustle of the city. By the way, our Concierge team is happy to direct you to the some great shopping and eating at the fastest ways. Karim, we appreciate the time you spent to share your stay experience with us and look forwards to welcoming you back to our hotel soonest. With warm regards, Sunway Hotel Hanoi Management Team

    Responded April 18, 2019
    Sunway Hotel
    8.8
    Excellent
    David from Australia
    Solo traveler
    Superior King Room
    Stayed 2 nights in September 2018

    Great location”

    I found this hotel was within easy walking to a lot of interesting sites around Ho Chi Minh. The room was clean and quite spacious, the staff were very friendly and helpful I enjoyed my stay here and would stay here again

    Reviewed October 19, 2018

    Dear David, We are grateful to read that you had an overall enjoyable stay at Sunway Hoel Hanoi. It is always encouraging for us to learn that you are satisfied with the room and the services from our staffs as it is what we strive for every day. We thank you very much for your recommendation and look forward to the pleasure of welcoming you back again soon. Kind regards, Sunway Hotel Hanoi Management Team

    Responded October 19, 2018
    Sunway Hotel
    8.4
    Excellent
    Yang from Singapore
    Family with teens
    Stayed 5 nights in October 2018

    Club room access is recommended!!!”

    This hotel is the true representation of "value for money". Price is affordable but covers both breakfast and club room happy hours (6-9pm). Suggest anyone to go for room with club room access; there's FOC drinks and snacks for you to wither away with friends/family if you are too lazy to go out of the hotel. The location is a little off from the old quarters but still walkable (~20mins) to Hoan Kiem if you are the walking sort. Still a recommended hotel. Service staff was amenable and chatty.

    Reviewed October 13, 2018

    Dear Yang, Thank you so much for your review on your recent stay at Sunway Hotel Hanoi We appreciate your sharing your enjoyments of our services and thank you for letting us know your great experience at our Club Lounge. I trust you as well had a memorable Hanoi explore during your stay with us. Yang, we thank you so much for your recommendation and look forwards to having you back to Hanoi for another memorable stay with us. With warm regards, Sunway Hotel Hanoi Management Team

    Responded October 15, 2018
    Sunway Hotel
    10.0
    Exceptional
    Sudheeshkumar from India
    Business traveler
    Superior Twin Room
    Stayed 5 nights in April 2019

    Nice hotel”

    Vegetarian food is not good. All other aspect it a good choice

    Reviewed April 11, 2019

    Dear Sudheeshkumar, Thank you for sharing your experience after your recent stay at Sunway Hotel Hanoi. We are delighted that you had a wonderful stay. Your compliment on our hotel is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our Ambassadors at all levels. On the other hand, your comment about the vegetarian has been taken on board. We will definitely review and work with our Executive Chef to continue our improvement. Please let us express our sincerest apologize for any inconvenience caused. Thank you for sharing such a positive review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future. Kind regards, Sunway Hotel Hanoi Management Team

    Responded April 18, 2019
    Sunway Hotel
    10.0
    Exceptional
    PHAM from Vietnam
    Business traveler
    Deluxe King City View
    Stayed 3 nights in June 2018

    Hanoi - Business Stay”

    I had a comfortable stay at the Hotel. They provide quality Halal food. The Hotel is near the old Quarters which is good for fellow shoppers. The room was comfortable The Hotel staff were pleasant and helpful and informative. Very easy to get Taxi from the Hotel.

    Reviewed June 26, 2018

    Dear PHAM, Wow, thank you so much for your great review on your recent stay at Sunway Hotel Hanoi We appreciate your sharing your enjoyments of our service especially the service from one of our associates. We trust you as well had a memorable Hanoi explore during your stay with us. PHAM,we look forwards to having you back to Hanoi for another memorable stay with Sunway Hotel Hanoi.. Kind regards, Sunway Hotel Hanoi Management Team

    Responded June 27, 2018
    Sunway Hotel
    8.8
    Excellent
    FERNANDO from Vietnam
    Solo traveler
    Superior King Room
    Stayed 2 nights in May 2018

    Value for money ”

    Sunway is the best four star hotel I stayed in Hanoi . I stay here every week. Good thing here is they maintain same standard and very good house keeping . Ambience in all areas are simply outstanding .

    Reviewed May 25, 2018

    Dear FERNANDO, Thank you very much for you loyalty and especially this great review about Sunway Hotel Hanoi. We are very happy that our services, room and facilities are up to your expectations and trust you had a memorable stay with us as usual. We thank you very much for your ongoing supports and look forward to the pleasure of welcoming you back again soonest. Kind regards, The Sunway Hotel Hanoi Management Team.

    Responded May 29, 2018
    Sunway Hotel
    10.0
    Exceptional
    PHAM from Vietnam
    Business traveler
    Stayed 2 nights in September 2017

    Nice Hotel & Great Service”

    After few days i transferred another hotel. Weather was cold and room was very cold too. Check in time i said that i might extend my stay but at the last day they said we are fully book. I did not surprised because basically i did not like this hotel. I just stayed because i paid in advance.

    Reviewed September 18, 2017

    Dear PHAM, We would like to extend our gratitude for giving your time to share your experience in Sunway Hotel Hanoi. We look forwards to welcoming you back to our hotel in the not far distant future if your travels bring you back to Hanoi With best regards, The Sunway Hotel Hanoi Management Team

    Responded September 20, 2017
    Sunway Hotel
    9.7
    Exceptional
    Md from Singapore
    Group
    Stayed 3 nights in October 2015

    A Wonderful Stay in Sunway Hotel”

    Big Room, Friendly Staff & Good Food at the Hotel

    A wonderful stay at the hotel and the hotel staffs for all the departments are very helpful, friendly and cheerful. Recommended to all who wish to go to Hanoi to stay at this hotel. Big and spacious room, wifi connection is great and food at this hotel is delicious but expensive. The breakfast is wonderful and have many selection to choose from.

    Reviewed October 15, 2015
    8.3
    Excellent
    Adam from Singapore
    Family with young children
    Stayed 2 nights in December 2014

    Had a Comfortable stay”

    1) Quality Halal Food 2) Good Location 3) Comfortable Room

    I had a comfortable stay at the Hotel. They provide quality Halal food. The Hotel is near the old Quarters which is good for fellow shoppers. The room was comfortable The Hotel staff were pleasant and helpful and informative. Very easy to get Taxi from the Hotel.

    Reviewed December 23, 2014
    8.0
    Excellent
    Kok from Malaysia
    Business traveler
    Stayed 1 night in June 2013

    fantastic fantastic”

    fantastic fantastic fantastic

    fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic

    Reviewed July 18, 2013
    9.7
    Exceptional
    Paul from United Kingdom
    Family with young children
    Stayed 2 nights in August 2010

    Delighted with Sunway ”

    Staff were excellent - food was great
    Jazz bar did not have piano (old photo used in website) had to get taxis everywhere from hotel

    We were pleasantly surprised by the attentiveness of the staff - every person went out of there way to make us comfortable - they provided a cot at no extra charge for our 15 month baby - the room was clean and the bedding was 1st class. Bell boys were also very good at organizing taxis- recommending shopping area etc. In fact we returned to the hotel again after 4 days - would certainly go there again

    Reviewed August 13, 2010
    10.0
    Exceptional
    Bernard from United States
    Family with teens
    Stayed 1 night in September 2018

    Great place to stay!”

    The staff of the hotel went out of their way to accommodate us during our stay. We had a minor hiccup with our ride from the airport to the hotel but the duty manager, Daisy solved the problem in a very professional manner (thank you again Daisy)! I would definitely recommend the Sunway Hotel to anybody!

    Reviewed September 25, 2018

    Dear Bernard, Thank you for sharing your experience after your recent stay at Sunway Hotel Hanoi. We are delighted that you had a wonderful stay. Your compliment on our staffs service (especially Daisy) is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our Ambassadors at all levels. And please rest assured that we definitely review and work with our team to make sure the hiccup of pick up not happens in the future. Please let us express our sincerest apologize for any inconvenience caused. Bernard,thank you for recommendation and sharing such a positive review. It gave us great pleasure in taking care of you and we all look forward to welcoming you back in the nearest future. Kind regards, Sunway Hotel Hanoi Management Team

    Responded September 26, 2018
    Sunway Hotel
    6.8
    Good
    Paul from United Kingdom
    Business traveler
    Deluxe Twin City View
    Stayed 1 night in March 2019

    Good”

    Very polite and friendly staff. The breakfast is a great start to the day.

    Reviewed March 14, 2019

    Dear Paul, We would like to extend our gratitude for giving your time to share your experience with Sunway Hotel Hanoi. All your kind comments are certainly flattering and we are extremely happy that you appreciate our services such as: "Very polite and friendly staff" and great breakfast.. . On the other hand, based on your score,we truly regret to learn that experience may not meet your expectation. May we invite you to contact us for further details of your experience so we could investigate and do the best to continue our improvement. Paul, thank you for sharing your feedback. We hope to warmly welcome you back to the hotel for a more satisfactory stay. Kind regards, Sunway Hotel Hanoi Management Team

    Responded March 18, 2019
    Sunway Hotel
    8.0
    Excellent
    ZHAO from China
    Business traveler
    Superior King Room
    Stayed 4 nights in December 2018

    Worth the money”

    Worth the money

    Reviewed January 18, 2019

    Dear ZHAO, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that you are satisfied with our hotel and services as it is what we strive for every day. We thank you very much for your review and look forward to the pleasure of welcoming you back again soon. Kind regards, Sunway Hotel Hanoi Management Team

    Responded January 23, 2019
    Sunway Hotel
    8.0
    Excellent
    ZHAO from China
    Business traveler
    Club King Room - Lounge Access Included
    Stayed 5 nights in December 2018

    good”

    everything is good enough for my stay

    Reviewed January 14, 2019

    Dear ZHAO, Thank you very much for this positive comment and feedback on our property – Sunway Hotel Hanoi. We are very happy to hear that you enjoyed exploring Hanoi and trust you had an unforgettable stay with us. We look forwards to welcoming you back to our hotel in the not far distant future if your travels bring you back to Hanoi With best regards, Sunway Hotel Hanoi Management Team.

    Responded January 15, 2019
    Sunway Hotel
    8.0
    Excellent
    ZHAO from China
    Business traveler
    Club King Room - Lounge Access Included
    Stayed 5 nights in December 2018

    good package ”

    good package and reasonable price

    Reviewed January 14, 2019

    Dear ZHAO, We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our hotel facilities and services. We thank you very much for your supports and we look forward to the pleasure of welcoming you back again soon. Kind regards, Sunway Hotel Hanoi Management Team.

    Responded January 15, 2019
    Sunway Hotel
    7.2
    Very good
    Tamilselvan from Thailand
    Business traveler
    Superior King Room
    Stayed 1 night in January 2019

    Good property Value of money”

    Value for money No activities /restaurants around the hotel

    Reviewed January 28, 2019

    Dear Tamilselvan, Thank you for taking the time to review our hotel and for staying with us and we are glad you found our hotel "good property value of money". While we are a bit outside of the downtown center, our Concierge team is happy to direct you to the some great shopping and eating at the fastest ways. I am so sorry if you did not find it a case for you. Tamilselvan, If at any time you have a suggestion or there is anything we can do to make your next visit more memorable , please let us know. Once again we thank you for your review and we hope to see you again soon. With warm regards, Sunway Hotel Hanoi Management Team.

    Responded February 01, 2019
    Sunway Hotel
    6.0
    Thanh from Vietnam
    Business traveler
    Superior King Room
    Stayed 1 night in December 2018

    good hotel”

    good hotel

    Reviewed January 04, 2019

    Dear Thanh, It was a pleasure to have you stay with us at Sunway Hotel Hanoi. We appreciate your time in giving us your encouraging comments and feedback. However it is with regret to know that your recent stay may not entirely live up to your expectations based on your rating 6/10 for us. May we invite you to contact us for further details of your negative experience so we could investigate deeply to continue our improvement? Thanh, at any time you have a suggestion or there is anything we can do to make your next visit more memorable , please let us know. Once again we thank you very much for your collaboration and we hope to see you again here soonest. Kind regards, Sunway Hotel Hanoi Management Team.

    Responded January 09, 2019
    Sunway Hotel
    9.6
    Exceptional
    Summer from Malaysia
    Business traveler
    Superior King Room
    Stayed 3 nights in October 2018

    Friendly staff and fast check in”

    Is good hotel and newly refurbish, was in old happening area, now become quiet area , suggest for those look for in city but quiet zone. Breakfast is superb , a lot of choice! Amazing!

    Reviewed November 13, 2018

    Dear Summer, Thank you so much for your great review for Sunway Hotel Hanoi We appreciate your comments and very happy to learn that you enjoyed your stay with us, from the location to the breakfast in our restaurant. Though we are a bit away from downtown, we get many positive comments from our guests who likes to be away from the noise of the city like you and enjoy the peace and comfort of our hotel... Summer,again, we thank you so much for your comments and feedback and look forwards to welcome you back in the near distant future With warm regards, Sunway Hotel Hanoi Management Team

    Responded November 14, 2018
    Sunway Hotel
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    • Very good location
    • Hoan Kiem Lake
    • Hanoi Railway Station is within 1.9 km