Sunway Resort Hotel & Spa
Sunway Resort Hotel & Spa
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10.0
Exceptional

"Staff was very friendly and hospitable and location is great..."

Choi F.

|

December 5, 2016

 Sunway Resort Hotel & Spa
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Lobby Sunway Resort Hotel & Spa
Lobby
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Ballroom Sunway Resort Hotel & Spa
Ballroom
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Bathroom Sunway Resort Hotel & Spa
Bathroom
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See map Sunway Resort Hotel & Spa
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Excellent
Location
8.7
See all 6 photos Sunway Resort Hotel & Spa
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What guests are saying:
Late check in
Ahmed from Oman
Family with young children
Tv in the living hall channel are not clear. Other than that are perfectly well and enjoy the staff! Staffs are friendly and attentive! Great job! Keep it up!
Serene from Malaysia
Business traveler
Awesome
Loh
Couple
Our family just want to relax and stay quiet. So this hotel is perfect, have the facility for young kids and food stall/ restaurant nearby as well. Nice breakfast too. Will come back one day.
Maria from Indonesia
Family with young children
Only lights in the room problem it on and off.
Norshameza from Malaysia
Family with young children
Hotel staff are very helpful. Hotel location is very good with a big shopping mall & amusement park next door.
Yuen from United Kingdom
Couple
Good service for overall.
Nor from Malaysia
Couple
My family annual trip to Sunway. Always enjoy our stay at the resort where beds are comfortable and staff are friendly.
ANDREA from Singapore
Family with teens
Will book again in the near future
Jit from Malaysia
Solo traveler
It's at Sunway, Good location and good place. Just checking in took a bit of time. Otherwise it was a pleasant experience.
Sandeep from Singapore
Group

Sunway Resort Hotel & Spa

Excellent location
What's nearby?
Excellent
From 4926 reviewsSee what guests said
8.4
/
10
Excellent facilities
8.6
Recommended by 92% of guests
Value for money8.0
Distance to city center20. Km
Location rating8.7
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport9.9 km
92%

would recommend to a friend

Agoda Preferred Property

2018

Gold Circle Award Winner

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
8.5
Excellent
Room comfort & quality
This property is in high demand!Booked 25 times since yesterday | 20 travelers are looking at this property right now
Executive Suite
Executive Suite
...
  • Room size: 61 m²/657 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club
Club
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Premier Park View
Premier Park View
...
  • Room size: 40 m²/431 ft²
  • Park view
  • 2 single beds or 1 king bed
Enter dates to see prices
Junior Suite
Junior Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
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Premier
Premier
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Club Double or Twin Family Fun Package
Club Double or Twin Family Fun Package
...
  • Room size: 40 m²/431 ft²
  • Shower and bathtub
Enter dates to see prices
Club Double or Twin
Club Double or Twin
...
  • Room size: 40 m²/431 ft²
  • Shower and bathtub
Enter dates to see prices
Club Double or Twin - Couples Escapade
Club Double or Twin - Couples Escapade
...
  • Room size: 40 m²/431 ft²
  • Shower and bathtub
Enter dates to see prices
Premier Double or Twin - Couples Escapade
Premier Double or Twin - Couples Escapade
...
  • Room size: 40 m²/431 ft²
  • Shower
Enter dates to see prices
Premier Double or Twin Family Fun Package
Premier Double or Twin Family Fun Package
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
Enter dates to see prices

What people love about the property

  • 10.0
    Exceptional

    "Pros: great service and very clean hotel."

    Khairun

    |

    December 30, 2017

  • 9.6
    Exceptional

    "Staff is very professional, attentive and polite."

    Le N.

    |

    January 5, 2018

  • 10.0
    Exceptional

    "Excellent place to stay!"

    kah H.

    |

    December 1, 2017

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More about Sunway Resort Hotel & Spa

More about Sunway Resort Hotel & Spa

9.6
Exceptional

"Excellent location, room was clean and spacious."

Shahril

|

May 7, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Breeks Cafe
5.4 km American
myBurgerLab Oug
6.9 km American, Fast food, Halal
The Owls Cafe
7.3 km American, Cafe, Fusion
Asian cuisine
Asian cuisine
Nasi Kandar Shaaz Curry House
230 m Asian, Indian, Indonesian
Restaurant Sri Nyonya
3.6 km Asian, Malaysian
Paradise Dynasty
4.0 km Asian, Chinese, Taiwanese
Chinese cuisine
Chinese cuisine
Fatty Chong Restaurant
4.9 km Chinese
Yun lai dim sum
5.3 km Chinese
Home Kitchen
5.4 km Chinese

What they offer

9.2
Exceptional

"The room itself was awesome and the views were amazing."

Parameswaran

|

February 14, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (4926)Booking.com Reviews (5456)
8.4
/
10
Cleanliness8.6
Facilities8.6
Location8.7
Room comfort and quality8.5
Service8.5
Value for money8.0
Provided by verified guests of Agoda
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All guests (4926)
All room types
Showing 3860 verified guest comments
12345
10.0
Exceptional
LIM from Malaysia
Couple
Premier
Stayed 1 night in December 2018
Great place to stay”
Hotel location is excellent, i took grab around rm20 to reach from Kl central. Great park view , friendly staff and attentive. Very clean room and theres even free nespresso ! Highly recommend for family who bringing kids to sunway lagoon to have fun.
Reviewed December 10, 2018
Dear LIM, We are pleased to know that you have enjoyed your overall stay with us. We look forward to your next trip in Sunway City!
Responded December 15, 2018
Sunway Resort Hotel & Spa
6.8
Good
Tessa from United Kingdom
Couple
Premier
Stayed 2 nights in December 2018
Room for improvement”
I have always rated Sunway Resort Hotel and Spa excellent however over the years I have noticed deterioration in standards. This was an online booking and as a result you are given a room not up to your expectations. As I entered the room, I was aware of a flood in the bathroom upon ringing reception, it took over an hour for a resolution. Next the sink got clogged up again it took ages before this was rectified. I was unable to use the bathroom for over an hour as a result of this unacceptable. I stay here as it is convenient for seeing my relatives who live in the vicinity otherwise I will consider whether to stay here or not next time. I started staying here in the early 90's and the deterioration in standards is very obvious. Breakfast however is always excellent but still room for improvement. Wake up Sunway Resort Hotel and Spa your standards have dropped! TD
Reviewed December 15, 2018
10.0
Exceptional
Ali from Maldives
Solo traveler
Premier Park View
Stayed 1 night in October 2018
Superb Hotel”
I liked everything about the hotel especially the staff. They have very well trained amazing , helpful staff. Kudos to the front office team. Only negative point for me was the Breakfast . A bit tight space in sitting area .But the staff were very helpful in directing me to an empty seat. Would be great to see a variety of cakes and other pastries as well.
Reviewed December 06, 2018
Dear ALI, We're glad you were able to experience the warm hospitality and services of our team. We have highlighted your comments to the team and we will certainly work towards driving greater improvement; allowing for better experience.
Responded December 15, 2018
Sunway Resort Hotel & Spa
7.6
Very good
hjh.Rohana from Brunei Darussalam
Family with young children
Premier Park View
Stayed 1 night in December 2018
Very good”
Everything perfect except the toilet's hotel .in order to make it more excellent the bathroom should have another pipe for washing instead of using shower only & lastly toilet waste should be placed separetly to make it ,more hygenie
Reviewed December 11, 2018
Dear Hjh.Rohana, Thank you for choosing to stay with us during your recent visit. We have noted on your comments and will strive for further improvement to merit your future visit. Thank you.
Responded December 15, 2018
Sunway Resort Hotel & Spa
8.4
Excellent
Nortisha from Malaysia
Family with young children
Premier
Stayed 1 night in December 2018
Friendly and honest staff ”
rooms are clean and spacious. We accidentally left my son pillow and went back there to collect it back. It was nicely wrapped and to our surprise, the room service staff even keeps my son small toy together with the pillow (that we totally forgot about it) The floor was spanking shiny. Even the front office staff and bell boy are friendly too. Keep it up.
Reviewed December 10, 2018
Dear NORTISHA, We're glad you were able to experience the warm hospitality and services of our team. We look forward to your next trip in Sunway City!
Responded December 15, 2018
Sunway Resort Hotel & Spa
9.6
Exceptional
Ridwan from Australia
Family with teens
Premier
Stayed 2 nights in November 2018
Well maintained with professional staff”
They tried their best to accomodate our special requests. The facilities are very well maintained. Location is terrific next to shopping mall and fun park for family. Staff were very professional. They even check on my old mother at the room when they were made aware indirectly that my mom would be mostly staying inside the room. That caring aspect of service put the team excels other comparable hotel. Thank you Sunway Resort Team!
Reviewed November 19, 2018
Dear Mr Ridwan, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
Responded November 20, 2018
Sunway Resort Hotel & Spa
4.8
LIU from China
Family with young children
Premier
Stayed 2 nights in December 2018
Acceptable”
I’ve stay at room 1211 and 1213 in the weekday but we can very clear hear the loud music from nearby night club until mid night!!!!!! Furthermore our Agoda rate already include two free breakfast but as I booked the wrong amount of people stay and hotel refuse to give two free breakfast, very bad experience will never stay again!!!!!
Reviewed December 14, 2018
10.0
Exceptional
SHI from Singapore
Family with young children
Junior Suite
Stayed 2 nights in December 2018
Great services and locations.”
Reviewed December 12, 2018
Dear SHI, Thank you for choosing to stay with us during your recent visit. We hoped all was up to your expectations. We look forward to your next visit with us. Thank you.
Responded December 15, 2018
Sunway Resort Hotel & Spa
8.8
Excellent
intan from Malaysia
Family with young children
Premier
Stayed 1 night in November 2018
the staff was wonderful & the breakfast was superb”
the best breakfast hotel i ever had
Reviewed December 11, 2018
Dear INTAN, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
Responded December 15, 2018
Sunway Resort Hotel & Spa
9.2
Exceptional
rency from Indonesia
Couple
Premier
Stayed 2 nights in December 2018
A wonderful vacation”
Room was clean, easy access to Pyramid Mall. Awesome!!
Reviewed December 11, 2018
Dear RENCY, We are pleased to know that you have enjoyed your overall stay with us. We look forward to your next trip in Sunway City!
Responded December 15, 2018
Sunway Resort Hotel & Spa
9.6
Exceptional
Siti from Singapore
Family with teens
Premier
Stayed 2 nights in December 2018
Great 1st stay....will not be the last”
My family truly enjoyed the stay. We went as a family of 4. Our room was huge with 2 twin beds. Initially I requested for extra bed but realised each bed can sleep 2 comfortably. The toilet was really spacious with separate bathtub and shower facility. The view from our room was breathtaking as its facing the Sunway Lagoon park. The hotel pools were huge with waterfall features. My husband and daughter had an enjoyable time at the pool. The gym was clean and well-equipped. Not many guests patronised the gym so I had a good time working out there each night. The access to Sunway Pyramid shopping mall is sheltered and easily accessible from the hotel. Overall, we truly enjoyed our stay, the service was great and it deserves the 5 star rating. Will definitely come back to unwind here:)
Reviewed December 06, 2018
Dear SITI, Thank you for choosing to stay with us during your recent visit. We are pleased to know that you have enjoyed your overall stay with us. Looking forward to your next trip in Sunway City!
Responded December 15, 2018
Sunway Resort Hotel & Spa
9.6
Exceptional
Zuraidah from Singapore
Family with young children
Premier
Stayed 3 nights in November 2018
Exceptional”
Everything went smoothly, from check in to check out. The morning breakfast buffet is awesome! Great variety and tasty to boot. Convenient to get to sunway lagoon and sunway pyramid mall which is huuuuuge. Will stay here again!
Reviewed December 03, 2018
Dear ZURAIDAH, Thank you for choosing to stay with us during your recent visit. We are pleased to know that you have enjoyed your overall stay with us. Looking forward to your next trip in Sunway City!
Responded December 15, 2018
Sunway Resort Hotel & Spa
9.2
Exceptional
Mohamad from Brunei Darussalam
Family with young children
Premier
Stayed 1 night in December 2018
Exceptional”
We love the room. It’s clean and spacious. Buffet spread is absolutely amazing. It’s location is strategic. Very close to Sunway Lagoon and Sunway Pyramid Shopping Mall. Staff is helpful and friendly.
Reviewed December 10, 2018
Dear MOHAMAD, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
Responded December 15, 2018
Sunway Resort Hotel & Spa
10.0
Exceptional
Nahili from Singapore
Family with young children
Premier
Stayed 3 nights in November 2018
Family Bonding”
All the staff that we encounter, there are very professional, attentive and polite. They truly shown Malaysian hospitality. All of us enjoy our stay and would definitely choose this hotel went we in near future. The location of the hotel & the amount of family activity we can do together here is fantastic.
Reviewed November 14, 2018
Dear NAHILI, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
Responded November 20, 2018
Sunway Resort Hotel & Spa
10.0
Exceptional
BOON from Malaysia
Family with young children
Premier
Stayed 1 night in November 2018
Exceptional”
This is the only hotel i give all excellent rating. Its worth the money for their room, breakfast and swimming pool and location. Room is spacious as they given me family room and combined 1 large bed and 1 queen bed together. Breakfast a lot variety. swimming pool is very huge. A link bridge to sunway pyramid.
Reviewed November 05, 2018
Dear BOON, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
Responded November 20, 2018
Sunway Resort Hotel & Spa
9.2
Exceptional
BRENDAN from Australia
Solo traveler
Premier
Stayed 4 nights in September 2018
Very nice hotel.”
Beautiful hotel, lovely posh room and super comfy bed. Good facilities. Staff are excellent. Credit to management with their staff training. Every member was delightful, kind helpful and pleasant. Only issue with room is a door to open to the room next door. The door itself is paper thin and one can hear everything being said and done in the adjoining room.
Reviewed October 28, 2018
Dear BRENDAN, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
Responded November 20, 2018
Sunway Resort Hotel & Spa
9.6
Exceptional
harry from Philippines
Couple
Club
Stayed 1 night in October 2018
club lounge”
everything is ok specially the staff they are all great.. but the club lounge food choice from afternoon tea up to breakfast i dont like it sorry... and for.lull time the club lounge dont have food that we can chew only drinks.. sorry again.
Reviewed October 24, 2018
Dear HARRY, Thank you for choosing to stay with us during your recent visit. We have noted on your comments and will strive for further improvement to merit your future visit.
Responded November 20, 2018
Sunway Resort Hotel & Spa
10.0
Exceptional
Noor from Malaysia
Family with young children
Premier
Stayed 1 night in October 2018
A Resort with family at heart”
My two young children was completely smitten by the breakfast experience. They enjoyed the fact that the children's pool was warmer than the adult pool. Free minibar was good but there was only one non-carbonated drink. Perhaps this resort could learn from Aloft on this part. Other than that, the bedding, tub, tv channels, free mobilephone, all was perrrfect.
Reviewed October 16, 2018
Dear Ms Noor, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
Responded October 21, 2018
Sunway Resort Hotel & Spa
9.2
Exceptional
Mohammed from Saudi Arabia
Couple
Premier
Stayed 2 nights in July 2018
My first choice if transit in KL”
I have been here more than 8 times. Every transit I book 2-3 nights with family or just couple. I believe it has the best variety of facilities in Asia. It suits families, couples, friends and any people. The breakfast still my best in the world.
Reviewed October 02, 2018
Dear Mr Mohammed, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
Responded October 06, 2018
Sunway Resort Hotel & Spa
10.0
Exceptional
Saud from Saudi Arabia
Family with young children
Premier Park View
Stayed 3 nights in December 2018
Exceptional”
Everything was perfect, I really enjoyed the stay as well as the activity in the hotel, strongly recommend this to either family or couples.
Reviewed December 14, 2018
Dear SAUD, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
Responded December 15, 2018
Sunway Resort Hotel & Spa
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  • Excellent location
  • Mid Valley Mega Mall