Beautiful well maintained Hotel Property with Outstanding Customer Service”

Our first time to stay at Sunway Resort Hotel & Spa; the four night stay was a Birthday trip. The hotel entrance exterior and lobby are massive in scale and beautiful; Instagram worthy. We were greeted with a big Hello and Smile from Hasan who assisted with the luggage and over the next few days offered suggestions and inquired how our stay was; great first impression and Customer Service! The hotel is adjacent to Sunway Lagoon and Sunway Pyramid Mall; perfect location for this trip. The hotel room was big with very comfortable beds, a bedside tablet controls the lights, Ac, Alarm clock. The refrigerator was stocked with four complimentary beverages which were restocked daily, plus bottled water. Breakfast at the hotel Resort Cafe was delicious with a never ending selection of world wide cuisine choices; to please all palates. The hotel lunch buffet was just as spectacular with an incredible variety of menu choices; food quality was high and the price was a bargain.

Heartwarming!”

We have always tried different hotels whenever we head to KL/PJ, Damansara. After last weekend, Sunway Resort Hotel & Spa is definitely the hotel we will come back for. First, Shanta game me such an overwhelming warm welcome. Despite coming in at such super early check-in; we arrived at 11am), she still welcomed us and explained the situation - the rooms were not ready. Then she gave me an option - to take the adjacent rooms which were ready or wait for the connecting rooms till about 3pm. After seeking my mom in law's take (which Shanta completely understood where I am coming from), we decided to head for lunch at Empire State Gallery (Which Shanta recommended closest for Chillis). Just as soon as we ended our lunch, Shanta called us at about 1.15pm to say the rooms were ready. When we head back, Shanta received me at shared me with the good news - one of the rooms had been upgraded! My family and I were wowed by size and state of the suite! Our short 3 days stay had been nothing but wonderful - the amazing, warm, friendly staff such as Shanta and her colleagues made it very difficult for us leave. Honestly, my husband has never quite like the idea of KL per se. He hates how busy, sometimes cold the service people are. He'd rather drive up to Penang, Cherating and Melaka and avoid 'KL'. Now we know, there is Sunway Resort Hotel & Spa; it has a special in our hearts! Not forgetting, the hotel is so conducive for our young children! The service staff looked out for them as they try to help themselves at the food counter etc. Despite how busy every staff was, they made a point to serve every guest! Thanks once again for making our stay a memorable one! And our special thanks and appreciation to Shanta! Merry Xmas and a Happy New Year!

Sunway Pyramid”

We travelled with our 4-year old and we had a great time. Hotel rooms are clean, good size + setup. Staff friendly and helpful. Ice + Soda machine on each floor. Connected directly to an enormous mall and the Sunway Resort Hotel (2 mins walk) which allows you use of their great pool. The mall has everything you could ask for, including 2 supermarkets, which are great for low-cost travellers who don't want to spend lots on food) and a couple of Kids-eat-free restaurants. Some rooms overlook Sunway Lagoon - Great View! Poor TV channel selection - if that's important to you. If you want to see anything or go anywhere but the Sunway Lagoon and mall, stay elsewhere as there is Nothing outside the hotels and mall but a few street shops. Check out the hotel websites and you should get a room for around $70US w/breakfast, which is pretty good, considering the only other choice is the pricey Resort hotel next door. All in all, we'll definitely go back there as the Sunway Lagoon is just too much fun and the overall trip is not expensive-to a Westerner.

Good resort hotel”

the moment we arrive with taxi, there is someone helped us to open our door and handle our luggage. it is almost like an v.i.p treatment. the check in was smooth although we arrived early which is about 9am in the morning. actually, our room is not ready but the receptionist offered us with another room type at no charge. the room is nicely decorated and equipped with modern facilities. the lcd tv is not very clear though. our room view directly to sunway lagoon and my girlfriend likes it. we stayed there for 2 nights and we are extremely pleasant with our stay. the buffet breakfast spread was wonderful and they did change their menu a little. the hotel is interconnected with sunway shopping mall which is a wonderful mall to visit. at night, the decorations outside of this resort hotel is spectacular. we took a lot of photos during our stay. not to forget sunway lagoon is a nice place to visit. although there has been some complains on their attitude and service. but i find it acceptable.

Great hotel with superb service”

sunway resort hotel and spa is one of the better hotels in kl. situated at bandar sunway, it's location is perfect and is suitable for all walks of life. the water theme park is huge and is just 2 mins walk away from the hotel. sunway pyramid shopping mall is also located 5 mins away from the hotel. this shopping centre have a wide variety of shops and basically you can get anything that you need there. hotel room is big and is very affordable for a five star hotel.

Fantastic resort and 5 star service”

We love Sunway Lagoon Resort, it's one of our favourite holiday destinations. We stayed in the Club Room as it's only slightly pricier than the non-Club rooms but the added benefits were worth the additional amount that we'd paid. This is the second time that we're back in The Club room and it's amazing that the hotel staff still remembered my toddler daughter. And we love that it's connected to Sunway Pyramid shopping centre, which has loads of shopping and F&B outlets and a mini indoor amusement park to entertain the kiddos. Plus Sunway's amusement parks are just a stone's throw away from the hotel. You never have to step out of the resort to get anything! With the good exchange rate now, it's definitely worth going back to Sunway again. We're already planning our next holiday there!

One Stop Resort”

Sunway Hotel Resort is conveniently located in Bandar Sunway which makes it easily accessible to KL, PJ, Damansara, Subang via well connected highways. The Hotel itself is complete with all amenities or is reachable within a short walking distance, food & beverage, spa, shopping, theme parks, hospital, etc. Golf clubs are also nearby all within 15-30mins drive. The rooms are big and spacious, well ventilated and bright. Staff are friendly too. Great for family stay.

A Fantastic Resort with Amazing Staff!”

My family enjoyed a wonderful 10 day holiday at the Sunway Resort Hotel and Spa over Christmas. We decided on the Resort with family members flying in from Australia and Dubai. The location and facilities were great. However, the exceptional staff made a fabulous trip even more special. This was particularly impressive considering the Resort was full during our stay. We want to thank Punitha and Puvan who were incredibly kind and welcomed us always with beautiful smiles. We will never forget their thoughtfulness. And Casey was there as well to help with a cheerful greeting. By the pool, the unforgettable, wonderful and delightful Sha went out of his way on a daily basis to make sure we were taken care of. We miss him already! And Anisan was a delight as well. Meanwhile, the restaurants were fabulous! Prakash, our waiter, was absolutely amazing and looked after us extremely well. As did Zahidul and Mdsumon who were both great! The chefs were wonderful, especially Halid and Danny Lee. In the lounge Kokila and Maz Land ( who is a great singer!) were lovely. The service was excellent. The Resort is spotless and our rooms were always cleaned efficiently. Thanks Zaman! We enjoyed rooms overlooking the pool and waterpark and recommend them. We couldn't have wished for a better holiday and look forward to returning in the future. Sharmaine O'Keefe

Great Hotel”

Our stay in this luxurious hotel was a perfect end to our trip in Langkawi then Kuala Lumpur, the hotel is nice to look at with a lot of facilities around, the Sunway Lagoon theme park is phenomenal, and the rooms are really nice and comfortable. One thing I did not like was the catering to Arabs, yes I am an Arab, but I didn't travel to Malaysia to eat Arabic food for instance, even though I really appreciate the gesture. Nonetheless, we arrived on National Day and had an amazing lunch consisting of delicious Malaysian traditional dishes of Malay, Indo-malay and Chinese-malay. Overall stay was very good and we enjoyed our time in the hotel, the theme park and the mall.

A hotel with its own style”

This is our first check in to Sunway Resort Hotel & Spa and we were given connecting room upon check in. The room is big and the bathroom is nice too, the best part is the wifi access is unlimited and the speed is fast too. The breakfast is great with a wide variety of western and local specialities. And this hotel has its own access to the theme park by using its hotel room key card. Shopping and food is everywhere as it is located right in the middle of Sunway Pyramid Mall, and on the last day, we had to fly off early so we requested breakfast on the go and when the food was delivered to us at the room, we were told we have to pay for the breakfast and we told the duty manager that the breakfast should be complimentary and he said yes it is free of charge, we really enjoyed our stay at Sunway Resort Hotel & Spa and we would definitely recommend to our family and friends

Very satisfied!”

Me and husband stayed here on 30 June-01st July 2019 for our 2nd anniversary. So first thing we do is check in. So easy.. The staff was very pleasant and friendly. The lobby smells so nice. I just love it. 10/10 for the nice smells. My joy becomes double when the staff inform me that the management upgrade the room to suite. So I was very excited to go up and see how was our suite be like. The room very-very nice, cleanliness & spacious was excellent. Facilities was good. 10/10 for the suite. The most I like is, the view from our suite. We got the sunway lagoon theme park view. 10/10 for the view. On the next morning, we having a breakfast at Resort Cafe. Honestly, all foods is very delicious. Really worth it to woke up early and having the foods. 10/10 for breakfast. Overall, we really-really enjoy & happy in sunway resort hotel & spa. Will come again for sure.

Not just a hotel”

I took this hotel for the business purpose because I had the meeting with my client at the Ptaling area. Since the meeting held by at Friday evening then I came along with my family (husband and my little 3 years old son). We got a very nice room with amazing view of the Lagoon and theme park. The location with just one foot step to the shopping mall is another advantage, we can go in at anytime so it was very easy to find the a wide range of food. Even the access to swimming pool is rather far because located at the Sunway Resort Hotel and Spa while we were staying at the Pyramid Hotel, but the pool is offering fun and enjoyable moment with family. Hope to have any other chances in future to stay in this hotel both Pyramid or Resort and Spa at Sunway

(",) AWESOME RUNCATION (",)”

Booked this hotel purposely for the NPE Run & to eat the salmon sashimi. I was lucky to get free upgrade from normal room to THE VILLA with private pool. Yahooo!! Am so happy since I can do the post run recovery in the pool. Not to mention the sunken bath that fit for 2 pax. The soap is so calming with aromatherapy scents. Made me wanna sleep in the sunken bath. I really enjoyed the stay very much. Hope will repeat soon as Sunway Hotel Chains never fail to satisfy my needs. You're the best Sunway Resort Hotel & Spa. Thank you for the experience.

Love it, and come again next time”

This is the second time, we went to the Sunway Resort Hotel & Spa. But still found it so little time, so much to do. Our kids love the park, never want to stop, a whole day isn't enough for them. As a guest from the hotel, it's quite easy for us to enter the park cause they've a gate to the park from the hotel 1st floor. So close to the shopping mall and not quite far from the i-city. Although, there isn't any changes from the room (last time we went there is in 2009)but the room still feel comfortable and clean. We've got the room with the big window and the view of the Sunway Lagoon Park, kids are so excited every time they look at window. And the breakfast are amazing, unlike any other hotels, there are so much variety and look so delicious, make you want to try all. Definitely, will come back again.

Superb”

the hotel remain me on my old days at kuala lumpur. Though the price had been increase a lot, the luxuries is still there. Easy booking with agoda makes everything comes handy. Whenever someone mention malaysia, first thing that pop-up is SUNWAY. i really had a good time, and i do want to go back there again, with a longer period of time. Perhaps agoda could offer something in package (perhaps 4days 3 night) with special price ???

Sumptuous hotel with wonderful surroundings.”

My stay at the Sunway Resort Hotel & Spa was indeed blissful. I was pleasurably surprised when I was upgraded to a suite free of charge. My two young daughters who were with me thoroughly enjoyed the suite which had a gorgeous view of Sunway Lagoon. The facilities en suite was top-notch, with even complimentary expresso coffee machine. The Hotel also surprised me in the evening when I returned from shopping next door at the Sunway Pyramid Mall by having the room nicely ready. The curtains were closed, and there was even a bucket of ice and glasses provided if needed. Highly recommended especially for families with kids.

Sunway Resort Hotel & Spa”

Sunway Resort Hotel & Spa is easily the best hotel out of the selection when you want to stay at the theme park/resort. It has a marvellous entrance with the tiger catching its prey statue and lovely lights at night to compliment. Great for a photo. The views from the room took you to a lost city. Very similar to the lost city in South Africa’s Sun City. All the activities at the Lagoon are great and with the shopping centre right next door is a perfect 3 day stop for all.

Fantastic theme park, well maintained rooms”

The lobby was impressive and the staff were friendly and efficient. We reached the hotel earlier than expected (about 1pm), but they let us check in (have encountered very rigid hotels where they only process check ins after 2. 30pm) since they had rooms available. The rooms were spacious and clean, and very well maintained. Our room had a good view of the integrated theme park (I think most rooms would have), so it was nice. The hotel is within 5 mins walk from the Sunway Pyramid mall which featured cinemas, indoor archery, and bowling alley among other attractions, and could occupy shoppers for a day or 2. The Sunway Lagoon theme park is quite impressive, featuring both dry and water attractions/rides. Of note is the Tomahawk (360 degree rotation, dry) the Lost City of Gold roller coaster (dry), the Vuvuzela (huge red and yellow water slide), the Congo Challenge (body surfing water slide), and the relaxing wave pool. The only complains were the crowd (very crowded even on a Monday, though it is unavoidable) and the cleanliness of the waters. The hotel's swimming pool features an artificial waterfall which looks nice and fun to get under it. Size of the pool is smaller compared to other pools that I have been to. The water is a bit dirty (not crystal clear). The hotel breakfast is impressive due to the quality and variety, one of the better F&B for hotels that I have been to. Overall our stay has been fun and very pleasant. Highly recommended.

Sunway resort”

It is the first time for me & my wife staying at Sunway Resort Hotel. The hotel offer a very nice & clean room. The place is also strategically located very near to the theme park which is located right beside the hotel & also directly connected to the shopping mall, which make it a really convenience place to stay and enjoying holidays. Really recommended place for travellers who would like to have a good time playing on the theme parks & enjoying shopping & dinner at the connecting huge shopping mall. Though the hotel itself does not offer any good facilities, but you can still catch a 3D movies or play bowling inside the connecting malls. The hotel room also offer a great view to either the amusement park view or to the ministry of sound. Across the hotel you'll also find lots of small shophouses where you can find anything from food items to clinics and there is a free bus to the nearby hospital in case of emergencies. Very nice place to stay & recommended for all travellers to Malaysia.

EXCELLENT SERVICE”

Went to Sunway Resort Hotel & Spa for honeymoon, the service was exceptional and convienience to eateries and shopping was always brilliant. Had booked a six night stay through Agoda , however due to a change of mind wanted to go to Penang . Due to last minute changes i thought i'd be penalised but Agoda managed all the booking and transfers very swiftly. I would highly recommend Agoda to anyone really looking for great deals to last minute assurances.