Sunway Resort Hotel & Spa
Sunway Resort Hotel & Spa
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10.0
Exceptional

"Staff was very friendly and hospitable and location is great..."

Choi F.

|

December 5, 2016

 Sunway Resort Hotel & Spa
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Lobby Sunway Resort Hotel & Spa
Lobby
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Ballroom Sunway Resort Hotel & Spa
Ballroom
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Bathroom Sunway Resort Hotel & Spa
Bathroom
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Excellent
Location
8.7
See all 6 photos Sunway Resort Hotel & Spa
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What guests are saying:
Room was really spacious. Location is convenient
Aidil from Singapore
Family with young children
Both my husband and I truly enjoyed our stay at the hotel. All good even though we didnt get the higher floor as per requested. I wish that they have more varieties of breakfast spread daily. Food was the same everyday.
Siti from Singapore
Couple
One of the best hotel i ever stayed and walking distance to all the attraction
SENTHILNATHAN from Malaysia
Family with young children
Everything is good while staying here. Very closed to Sunway Lagoon so after swimming can take a bath in the hotel. So convenient while travelling with kids.
Veronica from Indonesia
Family with young children
the best breakfast hotel i ever had
intan from Malaysia
Family with young children
Good location. Easy access if you are going to sunway lagoon theme park. Nice staff.
Lim from Singapore
Family with teens
Room was clean, easy access to Pyramid Mall. Awesome!!
rency from Indonesia
Couple
Everything was near perfect but for parking. All hotel bays were taken and I had to park elsewhere. Not very conducive when you have young children and luggage. Hope this will be improved as I plan to visit again.
Satish from Malaysia
Family with young children
Very nice stay. Very close to Sunway Pyramid shopping complex, just a short walking distance away. Close to airport too.
Chieng from Hong Kong
Group
Excellent
From 5083 reviewsSee what guests said
8.5
/
10
Excellent cleanliness
8.6
Recommended by 92% of guests
Value for money8.0
Distance to city center20. Km
Location rating8.7
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport9.9 km
92%

would recommend to a friend

Agoda Preferred Property

2018

Gold Circle Award Winner

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Select your room
8.5
Excellent
Room comfort & quality
This property is in high demand!Booked 37 times since yesterday | 36 travelers are looking at this property right now
Executive Suite
Executive Suite
...
  • Room size: 61 m²/657 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club
Club
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds or 1 king bed
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Premier Park View
Premier Park View
...
  • Room size: 40 m²/431 ft²
  • Park view
  • 2 single beds or 1 king bed
Enter dates to see prices
Junior Suite
Junior Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
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Premier
Premier
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Club Double or Twin Family Fun Package
Club Double or Twin Family Fun Package
...
  • Room size: 40 m²/431 ft²
  • Shower and bathtub
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Club Double or Twin
Club Double or Twin
...
  • Room size: 40 m²/431 ft²
  • Shower and bathtub
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Club Double or Twin - Couples Escapade
Club Double or Twin - Couples Escapade
...
  • Room size: 40 m²/431 ft²
  • Shower and bathtub
Enter dates to see prices
Premier Double or Twin - Couples Escapade
Premier Double or Twin - Couples Escapade
...
  • Room size: 40 m²/431 ft²
  • Shower
Enter dates to see prices
Premier Double or Twin Family Fun Package
Premier Double or Twin Family Fun Package
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
Enter dates to see prices

What people love about the property

  • 10.0
    Exceptional

    "Pros: great service and very clean hotel."

    Khairun

    |

    December 30, 2017

  • 9.6
    Exceptional

    "Staff is very professional, attentive and polite."

    Le N.

    |

    January 5, 2018

  • 10.0
    Exceptional

    "Excellent place to stay!"

    kah H.

    |

    December 1, 2017

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More about Sunway Resort Hotel & Spa

More about Sunway Resort Hotel & Spa

9.6
Exceptional

"Excellent location, room was clean and spacious."

Shahril

|

May 7, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Breeks Cafe
5.4 km American
myBurgerLab Oug
6.9 km American, Fast food, Halal
The Owls Cafe
7.3 km American, Cafe, Fusion
Asian cuisine
Asian cuisine
Nasi Kandar Shaaz Curry House
230 m Asian, Indian, Indonesian
Restaurant Sri Nyonya
3.6 km Asian, Malaysian
Paradise Dynasty
4.0 km Asian, Chinese, Taiwanese
Chinese cuisine
Chinese cuisine
Fatty Chong Restaurant
4.9 km Chinese
Yun lai dim sum
5.3 km Chinese
Home Kitchen
5.4 km Chinese

What they offer

9.2
Exceptional

"The room itself was awesome and the views were amazing."

Parameswaran

|

February 14, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (5083)Booking.com Reviews (5456)
8.5
/
10
Cleanliness8.6
Facilities8.6
Location8.7
Room comfort and quality8.5
Service8.5
Value for money8.0
Provided by verified guests of Agoda
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All guests (5083)
All room types

Show reviews that mention 

Showing 3915 verified guest comments
12345
9.6
Exceptional
Murshida from Singapore
Family with young children
Premier
Stayed 2 nights in December 2018
Great ambience, awesome location”
Stayed in the family room there from 23- 25 December. Room was on the 16th floor and overlooked the Sunway Lagoon Resort. Room is spacious and clean. Bathroom is big and comfortable. Really enjoyed our stay there. We reached the hotel around noon and the staff was so nice to go the extra mile to find us an available room so we can check in immediately without waiting till 2pm. The hotel is also a short walk away to the mall with many shopping and food choices. Breakfast at the hotel was a spread ranging from Western, Chinese, Malay, Arab and Indian food. Overall a very good stay.
Reviewed January 15, 2019
Dear MURSHIDA, Thank you so much for giving us the opportunity to show you the Sunway hospitality. We are very happy to know our services and facilities lived up to your expectations. Look forward to welcoming you back to Sunway City.
Responded January 16, 2019
Sunway Resort Hotel & Spa
10.0
Exceptional
Sally from Malaysia
Family with young children
Premier
Stayed 2 nights in January 2019
Short getaway ”
Short getaway with my 10mo baby and husband. We had a pleasant stay in the hotel. Staffs are helpful and friendly. We being upgraded to junior suite which made our stay even more comfortable. Thanks for the efforts.
Reviewed January 14, 2019
9.2
Exceptional
Yuehrou from Malaysia
Couple
Premier
Stayed 1 night in December 2018
The hotel are nice can see the firework view aso”
The room is at 6th floor, still can see the firework but got the tree. But their close the 5th facilities area...then we only can go to 1st floor see the firework view. The breakfast many choice but the food need to add oil.
Reviewed January 02, 2019
Dear YUEHROU, Thank you for choosing to stay with us during your recent visit. We hoped all was up to your expectations. We look forward to your next visit with us.
Responded January 13, 2019
Sunway Resort Hotel & Spa
5.2
Abdulmajeed from Saudi Arabia
Couple
Premier
Stayed 2 nights in January 2019
Mybe i wasn't lucky,!”
I waited over 30 minutes to have my bagges sent to my durty room!! I came down to the reseption to takee it frome them! The room was durty with a kids drowing on the walls and fornetures! That is why i saied i wasn't lucky.... Lol
Reviewed January 06, 2019
Dear ABDULMAJEED, It was unfortunate that you had a less than stellar experience during your stay with us. This is certainly not our usual service standards nor the type of experience we extend. Please be assured that given our commitment to quality and service, the point brought up have our personal attention for improvement.
Responded January 13, 2019
Sunway Resort Hotel & Spa
7.6
Very good
Kim from Malaysia
Family with young children
Premier Park View
Stayed 1 night in December 2018
Very good”
I stayed in this hotel for the past 3 years to celebrate new year with family. This hotel is a great choice for those who are party-going because it has New Year countdown concerts (both free and paid) as well as fireworks performance for new year. Those who plan to watch the fireworks show from hotel room should opt for Park-view room.
Reviewed January 05, 2019
Dear KIM, Thank you for choosing to stay with us during your recent visit. We hoped all was up to your expectations. We look forward to your next visit with us.
Responded January 13, 2019
Sunway Resort Hotel & Spa
10.0
Exceptional
LIM from Malaysia
Couple
Premier
Stayed 1 night in December 2018
Great place to stay”
Hotel location is excellent, i took grab around rm20 to reach from Kl central. Great park view , friendly staff and attentive. Very clean room and theres even free nespresso ! Highly recommend for family who bringing kids to sunway lagoon to have fun.
Reviewed December 10, 2018
Dear LIM, We are pleased to know that you have enjoyed your overall stay with us. We look forward to your next trip in Sunway City!
Responded December 15, 2018
Sunway Resort Hotel & Spa
10.0
Exceptional
Ali from Maldives
Solo traveler
Premier Park View
Stayed 1 night in October 2018
Superb Hotel”
I liked everything about the hotel especially the staff. They have very well trained amazing , helpful staff. Kudos to the front office team. Only negative point for me was the Breakfast . A bit tight space in sitting area .But the staff were very helpful in directing me to an empty seat. Would be great to see a variety of cakes and other pastries as well.
Reviewed December 06, 2018
Dear ALI, We're glad you were able to experience the warm hospitality and services of our team. We have highlighted your comments to the team and we will certainly work towards driving greater improvement; allowing for better experience.
Responded December 15, 2018
Sunway Resort Hotel & Spa
9.6
Exceptional
Ridwan from Australia
Family with teens
Premier
Stayed 2 nights in November 2018
Well maintained with professional staff”
They tried their best to accomodate our special requests. The facilities are very well maintained. Location is terrific next to shopping mall and fun park for family. Staff were very professional. They even check on my old mother at the room when they were made aware indirectly that my mom would be mostly staying inside the room. That caring aspect of service put the team excels other comparable hotel. Thank you Sunway Resort Team!
Reviewed November 19, 2018
Dear Mr Ridwan, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
Responded November 20, 2018
Sunway Resort Hotel & Spa
10.0
Exceptional
Nahili from Singapore
Family with young children
Premier
Stayed 3 nights in November 2018
Family Bonding”
All the staff that we encounter, there are very professional, attentive and polite. They truly shown Malaysian hospitality. All of us enjoy our stay and would definitely choose this hotel went we in near future. The location of the hotel & the amount of family activity we can do together here is fantastic.
Reviewed November 14, 2018
Dear NAHILI, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
Responded November 20, 2018
Sunway Resort Hotel & Spa
10.0
Exceptional
BOON from Malaysia
Family with young children
Premier
Stayed 1 night in November 2018
Exceptional”
This is the only hotel i give all excellent rating. Its worth the money for their room, breakfast and swimming pool and location. Room is spacious as they given me family room and combined 1 large bed and 1 queen bed together. Breakfast a lot variety. swimming pool is very huge. A link bridge to sunway pyramid.
Reviewed November 05, 2018
Dear BOON, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
Responded November 20, 2018
Sunway Resort Hotel & Spa
9.2
Exceptional
BRENDAN from Australia
Solo traveler
Premier
Stayed 4 nights in September 2018
Very nice hotel.”
Beautiful hotel, lovely posh room and super comfy bed. Good facilities. Staff are excellent. Credit to management with their staff training. Every member was delightful, kind helpful and pleasant. Only issue with room is a door to open to the room next door. The door itself is paper thin and one can hear everything being said and done in the adjoining room.
Reviewed October 28, 2018
Dear BRENDAN, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
Responded November 20, 2018
Sunway Resort Hotel & Spa
9.6
Exceptional
harry from Philippines
Couple
Club
Stayed 1 night in October 2018
club lounge”
everything is ok specially the staff they are all great.. but the club lounge food choice from afternoon tea up to breakfast i dont like it sorry... and for.lull time the club lounge dont have food that we can chew only drinks.. sorry again.
Reviewed October 24, 2018
Dear HARRY, Thank you for choosing to stay with us during your recent visit. We have noted on your comments and will strive for further improvement to merit your future visit.
Responded November 20, 2018
Sunway Resort Hotel & Spa
10.0
Exceptional
JULIE from Australia
Couple
Premier
Stayed 1 night in December 2018
Excellent hotel...facilities all lovely - would definately recommend”
A terrific spot for an overnighter in KL - only 45 mins from the airport - we ate at the buffet for dinner and breakfast and were absolutely thrilled with the food even though we aren’t normally buffet fans - staff were very helpful and we were happy with the room
Reviewed December 29, 2018
Dear JULIE, Thank you for choosing to stay with us during your recent visit. We are pleased to know that you have enjoyed your overall stay with us. Looking forward to your next trip in Sunway City!
Responded January 01, 2019
Sunway Resort Hotel & Spa
10.0
Exceptional
Siti from Singapore
Couple
Premier
Stayed 3 nights in December 2018
Good”
Both my husband and I truly enjoyed our stay at the hotel. All good even though we didnt get the higher floor as per requested. I wish that they have more varieties of breakfast spread daily. Food was the same everyday.
Reviewed December 26, 2018
Dear SITI, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We have noted on your comments and will strive for further improvement.
Responded January 01, 2019
Sunway Resort Hotel & Spa
10.0
Exceptional
Dodi from Indonesia
Family with young children
Premier
Stayed 1 night in January 2019
A very definition of 5 stars hotel”
Nice cozy room. Amazing varieties of breakfast. Hotel staff was very helpful and kind assisting our needs. Fully satisfied
Reviewed January 08, 2019
Dear DODI, Thank you for choosing to stay with us during your recent visit. We are pleased to know that you have enjoyed your overall stay with us. Looking forward to your next trip in Sunway City!
Responded January 13, 2019
Sunway Resort Hotel & Spa
8.8
Excellent
Omsarule from Brunei Darussalam
Family with young children
Premier
Stayed 2 nights in January 2019
Here for the sunway resort park”
Pros: Alot of nearby 24hrs restaurants and of course the sunway lagoon theme park. Cons: Room could use some upgrading
Reviewed January 06, 2019
Dear OMRASULE, Thank you for choosing to stay with us during your recent trip. We have noted on your comments and will strive for further improvement to merit your future visit.
Responded January 13, 2019
Sunway Resort Hotel & Spa
10.0
Exceptional
Noor from Malaysia
Family with young children
Premier
Stayed 1 night in October 2018
A Resort with family at heart”
My two young children was completely smitten by the breakfast experience. They enjoyed the fact that the children's pool was warmer than the adult pool. Free minibar was good but there was only one non-carbonated drink. Perhaps this resort could learn from Aloft on this part. Other than that, the bedding, tub, tv channels, free mobilephone, all was perrrfect.
Reviewed October 16, 2018
Dear Ms Noor, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
Responded October 21, 2018
Sunway Resort Hotel & Spa
9.2
Exceptional
Mohammed from Saudi Arabia
Couple
Premier
Stayed 2 nights in July 2018
My first choice if transit in KL”
I have been here more than 8 times. Every transit I book 2-3 nights with family or just couple. I believe it has the best variety of facilities in Asia. It suits families, couples, friends and any people. The breakfast still my best in the world.
Reviewed October 02, 2018
Dear Mr Mohammed, Thank you for choosing to stay with us during your recent trip. We are pleased to know that you had enjoyed your overall stay. We look forward to your next visit with us.
Responded October 06, 2018
Sunway Resort Hotel & Spa
9.2
Exceptional
Alyn from Singapore
Couple
Premier
Stayed 1 night in August 2018
Nice View and Comfortable bed ”
Location is close to most of the famous shopping malls. Less than 5 minutes walk to sunway pyramid, very convenient. Their staff are friendly and helpful. The room and toilet are clean and comfortable, just that there is construction sound coming out from nowhere, which disturb our sleep in the morning. Their gym and swimming are well maintained, their gym is 24hr, which is a pro for people who is a night owl. This room provides a handy phone where you are able to bring around as a gps or a normal phone number during your stay. Our overall stay is enjoyable!
Reviewed August 06, 2018
Dear Ms Alyn, We appreciate this feedback from your stay at Sunway Resort Hotel & Spa. We are refreshing our products and services; and there will be noticeable changes and new conveniences which will be in introduced in our guestrooms and public facilities in the very near future. We hope you have an opportunity to visit us again and experience our new rooms for yourself in the coming months. Thank you. Regards, Marissa Serene Assistant Guest Relations Manager
Responded August 17, 2018
Sunway Resort Hotel & Spa
8.0
Excellent
yusnizam from Malaysia
Family with young children
Premier
Stayed 1 night in December 2018
Nice place for relax”
Like the pool...
Reviewed January 04, 2019
Dear YUSNIZAM, We are pleased to know that you have enjoyed your overall stay with us. We look forward to your next trip in Sunway City!
Responded January 13, 2019
Sunway Resort Hotel & Spa
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  • Excellent location
  • Mid Valley Mega Mall