Super Hotel Candle
Free Wi-Fi

Super Hotel Candle

287 Doi Can street, Ba Dinh District, Ba Dinh District, Hanoi, Vietnam
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     Super Hotel Candle

    Super Hotel Candle Reviews

    8.0
    Excellent
    /10
    (399 reviews)See what guests said
    9.6
    Exceptional

    "We will stay here again next time we go to Hanoi."

    Karen

    -

    January 30, 2017

    8.5
    Excellent room comfort and quality
    Recommended by 86% of guests

    Things you’ll love about Super Hotel Candle

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Very good
    Location
    7.0
    See map
    Very good location - 2.27 kilometers from city center
    Popular
    Nearby
  • One Pillar Pagoda1.53 km
  • Ho Chi Minh Mausoleum1.74 km
  • Temple of Literature1.96 km
  • Vietnam Fine Arts Museum1.99 km
  • Vietnam Museum of Ethnology2.16 km
  • West Lake2.49 km
  • Hoa Lo Prison3.09 km
  • St. Joseph's Cathedral (Nha Tho Lon)3.26 km
  • Old Quarter3.28 km
  • Hoan Kiem Lake3.57 km
  • This property is in high demand!

    Last booked 8 hours ago

    Value for money8.2
    Distance to city center2. Km
    Location rating7.0
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport7.3 km

    Rooms available at Super Hotel Candle

    8.5
    Excellent
    Room comfort & quality
    Suite - 1 Bed Room
    Suite - 1 Bed Room
    ...
    • Room size: 60 m²/646 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Suite - 2 Bed Room
    Suite - 2 Bed Room
    ...
    • Room size: 100 m²/1076 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Executive
    Executive
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Apartment, 2 Bedrooms (SGL & TWIN, No 6)
    Apartment, 2 Bedrooms (SGL & TWIN, No 6)
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Run of House
    Run of House
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Apartment, 1 Bedroom (Room No 2)
    Apartment, 1 Bedroom (Room No 2)
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Suite, 2 Bedrooms
    Suite, 2 Bedrooms
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    0B
    0B
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Have a question for Super Hotel Candle?

    What people love about Super Hotel Candle

    • 9.2
      Exceptional
      Staff 

      "Very friendly helpful staff, clean, comfortable, well equipped, quiet room for a good rest."

      Sarah

      |

      May 21, 2016

    • 3.2
      Review score

      "Excellent, perfect service."

      PETERIS

      |

      December 27, 2016

    • 8.0
      Very good
      Staff 

      "Nice staff."

      Valerie

      |

      January 2, 2017

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    More about Super Hotel Candle

    More about Super Hotel Candle

    8.0
    Very good

    "Good location, reasonable price, qualified staff"

    Aleksei

    |

    December 26, 2017

    An overview

    Show less

    What they offer

    7.6
    Very good

    "Suite was large & clean"

    Ismail

    |

    April 21, 2017

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Vietnamese cuisine
    Vietnamese cuisine
    Ngon Ngon Restaurant
    720 m Vietnamese
    Pho Vien 24
    870 m Vietnamese
    Ashima
    900 m Vietnamese
    American cuisine
    American cuisine
    Ete Resto Cafe
    900 m American, Bar, French
    The Decanter
    1.0 km American, Canadian, French
    Healthy Corner
    1.1 km American, Healthy
    Asian cuisine
    Asian cuisine
    Sushi House Yuraku
    300 m Asian, Japanese, Sushi
    Rock Billy
    470 m Asian
    Rak'n Wok
    590 m Asian, Chinese, Fusion

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Super Hotel Candle from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (399)Booking.com Reviews (109)
    8.0
    /
    10
    Cleanliness8.4
    Facilities7.7
    Location7.0
    Room comfort and quality8.5
    Service8.5
    Value for money8.2
    All languages
    All guests (399)
    All room types
    Showing 276 verified guest comments
    12345
    4.0
    neo from Singapore
    Business traveler
    Deluxe
    Stayed 4 nights in February 2019

    Acceptable”

    Location is not so convenient, especially coming in to the hotel by car due to the one way street. Room is big but old. Surprise that laundry bag is chargeable at US$4.20. They didn’t even provide body wash for shower until third day of my stay, don’t even bother to top up after that.

    Reviewed March 01, 2019
    7.6
    Very good
    Kihun from South Korea
    Business traveler
    Suite - 2 Bed Room
    Stayed 2 nights in May 2019

    Good for Business Trip”

    Breakfast is good.

    Reviewed May 07, 2019
    9.6
    Exceptional
    Phuong from South Korea
    Couple
    Superior
    Stayed 3 nights in February 2019

    Good hotel at reasonable price”

    Big, clean and comfort room. Breakfast is ok and staff is well-trained.

    Reviewed March 05, 2019
    8.4
    Excellent
    Lawrence from Singapore
    Business traveler
    Deluxe
    Stayed 2 nights in June 2016

    Great Service, Excellent Staff”

    Hotel was recommended by business associates who cited value for money. A statement that I totally agree. Check-in is smooth and room is spacious and clean. Water pressure during shower is a bit low but still acceptable. Breakfast is also acceptable. Front desk manager is excellent. He is the diamond that makes this hotel shines. Step in when needed and cordial yet friendly. The other front desk staff are also good but I think they would like to practice their Japanese with Japanese visitors and hence tends to engage Japanese tourist more. Overall, I would strongly recommend this hotel if you are staying in Hanoi for business or holidays.

    Reviewed July 03, 2016
    9.7
    Exceptional
    Phuong from Vietnam
    Couple
    Deluxe
    Stayed 2 nights in November 2014

    more than expected”

    clean, modern, comfort

    I had a great staying in Candle hotel. Staffs were very friendly and tried their best to satisfy customer needs. The hotel like a five start hotel. Totally good value. I absolutely will stay here again if I have chance.

    Reviewed November 22, 2014
    8.7
    Excellent
    akito from Japan
    Family with young children
    Superior
    Stayed 1 night in November 2013

    New hotel with japanese GM”

    New, great price, helpful staff

    New, great hotel. Helpful staff.breakfast is average.location is not so good for tourist.some staff speak good Japanese.Japanese GM Mr komaya is very helpful.however it is not Japanese candeo hotels management.but it is great 4star hotel.

    Reviewed November 08, 2013
    6.8
    Good
    Hiroko from Japan
    Family with teens
    Suite - 2 Bed Room
    Stayed 2 nights in April 2019

    Good”

    Very good breakfast, but need taxi to go very where I go.

    Reviewed May 06, 2019
    8.0
    Excellent
    Dinh from Vietnam
    Business traveler
    Deluxe
    Stayed 3 nights in March 2018

    Very good breakfast”

    Buffet breakfast at wide floor, provided various kind of food & drink

    Reviewed February 27, 2019
    6.4
    Good
    Calvin
    Business traveler
    Superior
    Stayed 2 nights in October 2017

    Decent hotel for business travelers though some things can be improved upon”

    The rooms are clean and I believe they are recently renovated. Service is decent and more than adequate. There is an issue where water sprays all over the place when taking a shower (they do have a bar that they installed all over the washroom so the water doesn't flow all over the floor but this is an issue nonetheless). The location is fine but when there is traffic it is a bit hard to catch a taxi at times.

    Reviewed October 30, 2017
    6.0
    Edwin from Singapore
    Business traveler
    Executive
    Stayed 2 nights in April 2017

    Short Stay”

    Large Room - the room assign to me was huge, with a kitchen, living room, a large bedroom and even a smaller guest room. Looks like they cater to Japanese guest with signage. have a rooftop bar which i hope to visit in next visit.

    Reviewed July 16, 2017
    4.8
    Alexander from Germany
    Business traveler
    Superior
    Stayed 2 nights in July 2017

    Electricity outlet blew out”

    Basic business hotel in remote location. When plugging in laptop charger, the fuse blew out with a massive spark. Hotel staff simply decided to declare the other electricity outlets as "safe" without inspection. No offer to change rooms, nothing. Questionable infrastructure combined with questionable service? Not a good combination.

    Reviewed July 15, 2017
    9.2
    Exceptional
    Sarah from United Kingdom
    Solo traveler
    Superior
    Stayed 1 night in May 2016

    Beautiful Haven in central Hanoi”

    Very friendly helpful staff, clean, comfortable, well equipped, quiet room for a good rest. Lovely gym and small pool with jacuzzi. Was a little warm and changing facilities could do with updating but a minor point. Breakfast was amazing, wide variety of choice including freshly made to order dishes from around the world. 3rd time I've stayed here and definitely will if I return to Hanoi again. Great price really for the luxury you get, maybe a quarter what you'd pay for the same in the UK

    Reviewed May 21, 2016
    3.3
    Ha from Vietnam
    Couple
    Superior
    Stayed 1 night in September 2015

    Terrible experience. Feel like I was cheated!”

    It is in Hanoi. It is not crowded.

    My stay at Candle Hotel was such a terrible experience. I booked wrong day so I had to pay for one more day full fee. Money is not the most important problem. Which make me unhappy is their staffs' attitude & unclear information. The way they treated their customers was badly, I feel like I was not respected by them, and it was like I was cheated! That was not my first stay there but absolutely my last time. Thanks Agoda for letting me show my opinion. I love your service much!

    Reviewed September 21, 2015
    7.0
    Very good
    Hiep from United States
    Business traveler
    Superior
    Stayed 2 nights in May 2015

    Expensive hotel on small busy street near lake”

    Cleanliness, staff, facilities

    Staff was very nice and friendly. Room was clean, spacious, comfortable. Price was a bit pricey for the facilities and amenities. The facilities were old and run-down (pool) and full of families, and kids, on the weekend.

    Reviewed June 09, 2015
    9.0
    Exceptional
    Anna from United Kingdom
    Couple
    Superior
    Stayed 1 night in September 2014

    Lovely Hotel with Great Staff ”

    Lovely Room / Staff and Spa

    It was a lovely end to our trip as we chilled in room and spa. it was a bit further out that we wanted from the old quarter but just a 15 min cab ride but cab ended up being uber expensive (triple what we paid getting there) on way back (they said fares go up when its after midnight) so watch out for this!!!!

    Reviewed October 01, 2014
    8.0
    Excellent
    Nancy from United States
    Business traveler
    Deluxe
    Stayed 4 nights in September 2014

    Nice new hotel with comfortable rooms for Hanoi”

    Comfortable bed, clean hotel, efficient and friendly staff

    Stay was very nice. Hotel is in an off-the-tourist-track neighborhood and close to my office so could walk, which was nice. There is a small market near by with many western treats. The hotel is new and clean. Beds are quit comfortable for Hanoi. Breakfast buffet was good. Staff are very friendly and efficient. The pool is not great for lap swimming, more of a spa soaking pool, but was okay. Have a small workout area as well. Main issue was that the internet is too slow and would not allow me to send emails out; particularly with an attachment. Shower in bathtub was fine, but there was no separate shower and for someone with a disability, the bathtub was difficult to get in and out.

    Reviewed September 28, 2014
    9.7
    Exceptional
    Andrea from United Kingdom
    Solo traveler
    Superior
    Stayed 1 night in July 2014

    Outstanding for value, food and service”

    staff, service, food

    Fantastic hotel. Rooms were luxurious, spacious and clean. Bathrooms all had electronic toilets and the rooms all provided bathrobes and slippers. Breakfast was outstanding. An incredible variety of fresh food was available that catered for both western ad eastern travelers. Some food was made fresh by the chef such as eggs or Pho. The staff was helpful, polite and cheerful. The restaurant was also very good.Stylish place, Well decorated and cozy. They offered both a la cart and a set menu. The set menu included 4 courses and was incredible value for money. the food was delicious. The hotel also had many facilities such a swimming pool, restaurant (see above), cafe' (with nice sofas), a sky bar on the top roof with a stunning view and a massage parlour. The massages were excellent and a fantastic value for money. The girls were very discreet and excellent masseuses. They offered a wide variety of massages. The staff was extremely helpful, cheerful and polite. I stayed here for four days. An excellent choice. The hotel is located a bit outside the central area but I loved this as it was far away from the commercial city centre and there were not many westerners around. A trip to the centre by taxi took around 10 minutes and cost around $6/7.

    Reviewed August 17, 2014
    8.0
    Excellent
    Angela from Spain
    Business traveler
    Superior
    Stayed 6 nights in November 2013

    Nice stay but need some improvements”

    rooms, staff, breakfast

    it was very nice stay, good rooms, and breakfast, and the staff were very friendly. the only problem was the fitness center - it was very well equipped, but they did not seem to clean very well the mats. there were also no clear hygenic directions on how to use the pool, and i saw some swimmers getting in without shower before, and cleaning their nose in the water, without any comment by the staff. it is a japanese style hotel, but hygienic wise on the spa area has nothing to do with the cleanliness you find in Japanese onsens.

    Reviewed December 02, 2013
    3.2
    JANGIK
    Business traveler
    Superior
    Stayed 1 night in March 2019

    Acceptable”

    No convenient facilities available without prior notice when booking

    Reviewed March 21, 2019
    8.0
    Excellent
    Aleksei from Vietnam
    Solo traveler
    Superior
    Stayed 2 nights in December 2017

    Good location”

    Good location, reasonable price, qualified staff

    Reviewed December 26, 2017
    12345
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    • Very good location
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