7.8

Very good
/10
(1,171 reviews)See what guests said
Highly rated by guests – 82% would recommend
Highly rated by guests – 82% would recommend
Housekeeping17
Breakfast9
Shops7
See map

8.6

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Tunjungan Plaza 870 m
Monkasel (Submarine Monument) 950 m
Suramadu National Bridge 1.8 km
Tugu Pahlawan 2.3 km
Bungkul Park 3.2 km
Surabaya's Zoo 3.9 km
Sampoerna Museum 4.0 km
Surabaya Town Square 4.0 km
Pakuwon Food Festival 6.0 km
Masjid Nasional Al Akbar Surabaya 8.9 km
Nearby landmarks
Plaza Surabaya 130 m
Surabaya Plaza 140 m
Taman Skate & BMX 160 m
Delta Theatre 210 m
The Grand City Mall 240 m
Area Parkir Grand City 250 m
Submarine Monument 280 m
Monumen Kapal Selam 280 m
Grand City Surabaya 310 m
Hero 340 m
Surabaya Suites Hotel

"Very valueable for money, considering they have spacious"

Yudha - March 4, 2020
Business Suite - Room plan Surabaya Suites Hotel
Lobby Surabaya Suites Hotel
Lobby Surabaya Suites Hotel
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Free Wi-Fi

Surabaya Suites Hotel

Plaza Boulevard I, Jl. Pemuda 31-37, Surabaya Center, Surabaya, Indonesia, 60271 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Tunjungan Plaza
Within 870 m of property
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
  • 370 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Surabaya

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money7.8
Distance to city center0. Km
Location rating8.6

Rooms available at Surabaya Suites Hotel

Very good
Room comfort & quality
7.7
Business Suite
...
  • Room size: 48 m²/517 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
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Junior Suite
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 double bed or 2 single be...
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Junior Suite
...
  • Room size: 42 m²/452 ft²
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Business Suite King
...
  • Room size: 48 m²/517 ft²
  • 1 king bed
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Copy of Business Suite Room Only
...
  • Room size: 44 m²/474 ft²
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DELUXE SUITE KING ROOM ONLY
...
  • Room size: 60 m²/646 ft²
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Copy of Junior Suite King Room Only
...
  • Room size: 42 m²/452 ft²
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Business Suite Twin
...
  • Room size: 44 m²/474 ft²
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Deluxe Suite
...
  • Room size: 66 m²/710 ft²
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Junior Suite Twin Room Only
...
  • Room size: 42 m²/452 ft²
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Frequently asked questions

What time is check-in and check-out at Surabaya Suites Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Surabaya Suites Hotel?

Surabaya Suites Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Surabaya Suites Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Surabaya Suites Hotel has a car park that's close to the hotel. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Surabaya Suites Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Surabaya Suites Hotel. There's an additional charge of 214286 IDR for adults and 100 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Surabaya Suites Hotel?

Surabaya Suites Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Asian cuisine is available for guests. Dishes are served in a la carte during opening hours. Light meal like soup and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Surabaya Suites Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and engagements can be hosted at Surabaya Suites Hotel. Services for in-house catering, wireless internet, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

Can business events be hosted at Surabaya Suites Hotel?

On-site venues and convenient event services make Surabaya Suites Hotel an ideal choice for hosting events such as corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 700 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Surabaya Suites Hotel?

Surabaya Suites Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Surabaya Suites Hotel?

The closest train, metro, or bus station is Gubeng Train Station, 430 m away from Surabaya Suites Hotel.

What restaurants are nearby Surabaya Suites Hotel?

Surabaya Suites Hotel is located in Surabaya Center, famous for good restaurants such as Kowloon Palace International Restaurant, Puri iwake and KFC Plaza Surabaya.

What popular shopping places are close to Surabaya Suites Hotel?

Surabaya Suites Hotel is located in Surabaya Center area which features shopping places such as Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Surabaya Suites Hotel?

Surabaya Suites Hotel is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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What people love about Surabaya Suites Hotel

  • 9.2

    Exceptional
    Location

    "The location is superb connected to surabaya mall."

    harry

    |

    January 1, 2019

  • 10.0

    Exceptional
    Breakfast

    "Nice hotel with some selection of breakfast."

    JENNY

    |

    March 11, 2019

  • 9.6

    Exceptional
    Staff 

    "The staff were very friendly and helpful."

    Marylene

    |

    May 1, 2018

Property ranking|Compared to 706 Surabaya properties
See all rankings
Room size
52 sqm.
Room comfort score
7.7/10
Location score
8.6/10
Service score
7.8/10
Bigger than
97
%
of Surabaya properties
Better than
94
%
of Surabaya properties
Better than
87
%
of Surabaya properties
Better than
76
%
of Surabaya properties
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Overall rating:

7.8

Very good
1,171 reviews
Cleanliness
7.6
Facilities
7.4
Location
8.6
Read all reviews >
What travelers say they love:
Hotel cleanliness is fine, water heater works well.
Nurul from Brunei Darussalam
Solo traveler
More about Surabaya Suites Hotel

More about Surabaya Suites Hotel

Part of the Prime Plaza Hotel chain, Surabaya Suites Hotel is a signature of the Indonesia hospitality and service. Focusing primarily on the business traveler, this property is conveniently located in the central business district, just opposite the World Trade Center. The hotel provide 214 guestrooms ranging from over-sized standard rooms to the deluxe suite. Just 45 minutes from the international airport, the hotel is also within reach of several shopping malls and golf courses for the benefit of leisure travelers. Guests can enjoy Oriental, Indonesian, and international cuisine at any of the several eateries that the hotel has to offer. If you’re looking for a special and unique experience, look no further than Surabaya Suites Hotel.

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Most talked about facilities

Breakfast

44 mentions

Housekeeping

37 mentions

Swimming Pool

26 mentions

Food & Dining

21 mentions

What they offer

8.4

Excellent

"+ Smookers welcome (smooking room and cafe)."

Yudha

|

March 4, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental
Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Surabaya Suites Hotel from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness7.6
Facilities7.4
Location8.6
Room comfort and quality7.7
Service7.8
Value for money7.8
High score for Surabaya
Rating
9+ Exceptional (157)
8-9 Excellent (149)
7-8 Very Good (268)
6-7 Good (115)
<6 Below Expectation (136)
Time of the year
Mar - May (184)
Jun - Aug (214)
Sep - Nov (219)
Dec - Feb (208)
Don't miss out!Users are booking a place in Surabaya every 1 minutes on Agoda.com
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Showing 825 verified guest comments
12345
9.3
Exceptional
BENNY from Indonesia
Solo traveler
Junior Suite
Stayed 1 night in October 2011

Spacious rooms in good location, great value”

good location, good deal

location wise, the hotel is in close proximity to surabaya plaza and grand city malls, about five minutes walk. sharing the name with surabaya plaza mall, you'd think that there will be a dedicated pedestrian pass from the hotel to the mall, but unfortunately this is not the case, and you'd have to walk through the side road to get there. you can't go to grand city without crossing a very busy road either. room offers start from junior suite, and it's spacious and comfy. bathroom is well decorated. and the best thing is, it is offered at much competitive price that similar hotel class.

Reviewed October 11, 2011

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8.7
Excellent
Yen from Indonesia
Couple
Junior Suite
Stayed 1 night in August 2011

lovely hotel and nice services”

strategic hotel for businesses

it was a very short visit but it was a fantastic one. free of smoke. however, when i checked in the bathroom was not really ready. i found the empty boxes of small bath kits. i did not make any complaint since i was ready to my own bath kits. the hotel is next to surabaya plaza and electronic mall that made me easy to get something to buy. as it is in a central city of surabaya, it has best access to surabaya business centers. good welcoming, good food, and good and fast checked out.

Reviewed August 17, 2011

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9.2
Exceptional
Bella from Indonesia
Couple
Junior Suite
Stayed 1 night in February 2016

Big room in the heart of the city”

The hotel was quite old, but the room was very good. It was very big, the bathroom is also big. Very clean and nice. Staff is very helpfull. We stayed for about 2 weeks. Breakfast could be improved with more menu variations. My only problem is, Surabaya can be very hot, the room is so big the air conditioner can't cover it all so although I already set it to minimum temperature and highest fan speed, the room temperature is still a bit warm. The hote location is right in the middle of the city, located next to a mall so it is easy for us to find foods and stuff.

Reviewed August 07, 2017

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10.0
Exceptional
Samuel from Indonesia
Solo traveler
Business Suite
Stayed 3 nights in June 2015

Former Radisson”

Cleanliness, Strategic location, excellent hospitality

Very nice Hotel. I stayed for 3 nights and the overall this hotel is worth every penny. Although there are some minor problems during my first night staying (mosquito problems, the hotel staffs were quickly responded and that Impressed me a lot. You should try the nasi Goreng Jancuk if you want the ultimate hot and spicy fried rice. I kid you not, I spontaneously blurted out "Jancuk" when I put the first spoon of that fried rice to my mouth. It's kinda brings back Old memory after leaving surabaya for 10 years.

Reviewed June 27, 2015

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9.3
Exceptional
Paul from Australia
Couple
Business Suite
Stayed 2 nights in November 2009

Serving its purpose well.”

Very close to the Plaza - for those everyday items required. The staff did everything they could to make our stay pleasent. Very close to the Siloam Hospital
It is a "Smoke Free" hotel - this isn't on the Agoda website. The black label whiskey in the bar wasn't genuine.

My wife and I went to Surabaya to enrol in a program at the local hospital. The hotel was able to provide for all our needs and accomodate all our requests instantly to make our stay there as stress free and pleasent as possible. The food is adequate in the resturant, the dinner menu is varried enough that it would keep you well occupied each night even over a 5 day stay. A genuinely nice stay in a well maintained and clean hotel. Beware the Top Shelf drinks in the bar. It may be due to the new customs and import laws Indonesia now has making some of the booze harder to obtain, and therefore imitations slip onto the shelves....

Reviewed November 16, 2009

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9.3
Exceptional
LEE from Taiwan
Business traveler
Junior Suite
Stayed 5 nights in July 2012

Lovely hotel and service with a smile”

Friendly and helpful staff

it was very pleasant and comfortable room, perfect for resting after a day's intense work. the staff is very friendly and helpful. surabaya plaza hotel is definitely our top of list hotel for staying in surabaya. thank you for making our stay so pleasant.

Reviewed August 21, 2012

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8.3
Excellent
Andri from Indonesia
Couple
Junior Suite
Stayed 1 night in December 2011

Clean and Nice Hotel”

Clean and close to business area

i think this surabaya plasa hotel is a very good hotel. the position is very strategic, close to the center of business area, shopping area, mal, and entertainment fascility. it's a recommended hotel to stay. the taste of the food is grood. the room fascilities are good as well. so for everybody who wants to visit surabaya, this hotel is really a good choice.

Reviewed December 28, 2011

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8.3
Excellent
Budi from Indonesia
Family with young children
Junior Suite
Stayed 2 nights in January 2012

Nice old hotel with spacious rooms”

No smoking at all policy, this is great!

at first they put us in our junior suite room which was quite old but nice and spacious. the problem only with the air conditioner which was not properly maintain and was not able to challenge the hot steamy weather of surabaya that noon. then, we get another room which is at the opposite wing of the hotel, it was a mirror image of the first one with only very minimum variance in features, such as door lock and the brand of the air conditioner (ah ha!). it was younger air conditioner (i think) and the condition was better. we have a lovely time in this hotel and they have helpful and friendly people to assist us throughout our stay.

Reviewed January 06, 2012

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8.7
Excellent
Mohamed from Malaysia
Couple
Junior Suite
Stayed 3 nights in September 2011

Good location with good service hotel”

Convinience hotel with polite and helpful staff

This is my second times I am staying with the hotel since 2010. Overall, the hotel and the staff are okay and very polite and helpful to the guest. The hotel is located at strategic location for shopping and eating. The hotel is convenience with my requirement in meeting with my daughter whom studying at UNAIR. The only problem for me as the whole hotel is non- smoking hotel. In my opinion that the management should considering putting smoking corner on every floors as per ground floor. The overall rating that Surabaya Plaza Hotel is a good and convenience hotel.

Reviewed October 06, 2011

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9.7
Exceptional
Helen from Australia
Couple
Junior Suite
Stayed 1 night in June 2010

Surabaya Plaza Hotel”

Huge room, great location, beautiful hotel. Buffet breakfast was excellent.
Pool and gym are not at the hotel, but just behind it and while the pool is huge and gym well equipped they are quite run down.

This hotel is great value with huge rooms, very well appointed and with lovely bathrooms. The glass walled lifts and indoor tropical plants give the place a glamorous feel. Right next to the hotel is the Surabaya Plaza shopping mall, which is very convenient given how difficult it is to walk around the city. An excellent choice.

Reviewed June 15, 2010

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8.4
Excellent
James from United States
Business traveler
Business Suite King
Stayed 4 nights in December 2019

Pleasant Hotel. Dated Interior. Good Location. Big Pool.”

I had a pleasant stay at the Surabaya Suites. The facilities are dated and worn, but they keep the place clean, the room was spacious with a good desk to work from, and the breakfast buffet had plenty to choose from. The 50m long swimming pool was the highlight. I was able to do laps and get in a good workout every morning, and that made my stay. The pool is open to the public and the changing rooms are a bit grotty, but the water is fine. There's mall food next door, and it's fairly well located 15mins walk from Tunjungan area.

Reviewed December 16, 2019

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7.0
Very good
Chih-Yang from Taiwan
Solo traveler
Junior Suite
Stayed 1 night in February 2011

Nice location, good clean comfortable rooms”

Next to mall, center of Surabaya, good clean large rooms.

i come to surabaya often and stay at surabaya plaza hotel a few times. i have stayed at other more known luxury chain hotels like marriott and hyatt, and a few other cheaper hotels. surabaya plaza hotel is a good balance of reasonable price, comfort and convenience. the hotel is right next to a shopping center and you can get everything you need such as food and other necessities. it is also in the center of surabaya, so it is close to the major offices and shopping area. the rooms are larger, especially the suites. they are clean and comfortable. recommended for travel with family.

Reviewed February 23, 2011

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8.7
Excellent
Ali from Malaysia
Solo traveler
Junior Suite
Stayed 4 nights in February 2010

Surabaya Plaza”

- close to shopping mall - friendly staff - spacious room (junior suite) - clean - non-smoking
- no wifi access

Surabaya Plaza Hotel is a 100% non-smoking hotel, this makes the rooms nice and clean. The staff of the hotel are friendly and cooperative. Breakfast can be packed if you do not have the time to have it at the hotel. For smokers, there is a special room located at the ground floor for you to relax while enjoying your smoke. Taxis are easily available near the hotel.

Reviewed February 19, 2010

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9.0
Exceptional
Amin from Indonesia
Business traveler
Junior Suite
Stayed 1 night in October 2011

Superb non-smoking hotel”

Great location, friendly services, great food, healthy non-smoking environment

This will definitely be my new choice of hotel in Surabaya. However, the airconditioner in the Junior Suite room I stayed was not working in the right capacity.

Reviewed October 31, 2011

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9.3
Exceptional
HOYUN from South Korea
Couple
Stayed 2 nights in August 2008

Nice hotel to stay in Surabaya”

Big sized room with clean, modern facilities. And also nice staff.
One thing, the food on room services. Just average, but not bad.

I had a very good time in Surabaya Plaza Hotel. Good location, kind staff, and good facilities room with very big sized bed. That's all what I need. Will be staying again at Surabaya Plaza.

Reviewed August 29, 2008

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9.0
Exceptional
Budiman from Indonesia
Family with young children
Junior Suite
Stayed 1 night in December 2013

Great Hotel in the middle of Surabaya City”

Location, comfort, cleanliness

Location is great, you're just a walk away to Submarine Monument, World Trade Center, Mall, food center, etc. Nice breakfast. Don't forget to taste the notorious "Jancuk Fried Rice", one of the best cuisine in Surabaya.

Reviewed November 26, 2014

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8.7
Excellent
Fiona from Australia
Family with teens
Junior Suite
Stayed 5 nights in June 2012

Pleasant hotel. good location”

Very spacious rooms, clean, friendly staff, good location

no complaints about this hotel. this is the third time i've stayed here and i would stay again. good location near plaza surabaya mall. breakfast is good. pool is outdoor and huge! and the water of the pool isn't too cold, i enjoyed swimming in it every morning. we arranged airport pick up through the hotel and they were there waiting for us when we arrived, very convenient.

Reviewed July 18, 2012

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8.3
Excellent
Hero from Indonesia
Business traveler
Junior Suite
Stayed 2 nights in November 2011

Great business hotel”

location and value for money

this hotel is located at the center of business district in Surabaya. same complex with World Trade Center of Surabaya, which is one of the biggest telecommunication malls in the world.

Reviewed March 07, 2012

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9.0
Exceptional
Rosenida from Singapore
Family with teens
Junior Suite
Stayed 3 nights in March 2011

Great location and good services”

Staffs are friendly and very helpful

We like the hotel, clean and very covenient to go anywhere in the city.Next time we visit Surabaya, we will stay at the same hotel, Surabaya Plaza.

Reviewed March 16, 2011

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7.7
Very good
Chih-Yang from Taiwan
Solo traveler
Junior Suite
Stayed 2 nights in November 2012

Great location and nice rooms, but pricey food”

Next to mall, bigger room than most hotels

I stay with this hotel a few times already. The hotel has good location right in the center of the city and next to a shopping mall. The rooms are spacious and clean. The only problem I have with the hotel is the food in the hotel. The room service menu is extremely pricey, even more expensive than higher end hotels like Marriott. It's somewhat offset by numerous restaurants around the hotel. But you're in trouble if you go hungry in the middle of the night and only food available is in the hotel. Plus the wireless internet is very slow. But I find that a common problem in Surabaya hotels.

Reviewed November 09, 2012

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