Surf 'n' Snow Backpackers
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4 Bed Female En-Suite Surf 'n' Snow Backpackers
Interior view Surf 'n' Snow Backpackers
Interior view Surf 'n' Snow Backpackers
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5.6
Review score
/10
(396 reviews)See what guests said
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8.2
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Sky Screamer60 m
  • Automobile Association70 m
  • Bluestone Room120 m
  • Qantas House130 m
  • Sky Jump Adventure130 m
  • Custom House140 m
  • Sky Tower140 m
  • Skycity Casino150 m
  • Auckland Map Centre150 m
  • The Strand Arcade170 m
  • Surf 'n' Snow Backpackers

    102 Albert Street, 1st Floor, Auckland City Center, Auckland, New Zealand, 1010 - See map

    This property is in high demand!

    Booked 25 times

    "Friendly staff to assist with booking for other attractions."
    Wei - November 3, 2016
    • 250 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Auckland

    • Daily housekeeping

    Cheaper than 99% of all properties in Auckland in the last 24 hours

    Compared to 3,492 Auckland properties at Agoda for various dates

    Property ranking|Compared to 3,492 Auckland properties
    See all rankings
    Cheapest price score
    Location score
    8.2/10
    Room comfort score
    5.0/10
    Room size
    23 sqm.
    Better than
    99
    %
    of Auckland properties
    Better than
    97
    %
    of Auckland properties
    Better than
    96
    %
    of Auckland properties
    Bigger than
    96
    %
    of Auckland properties
    Value for money5.5
    Distance to city center0.00 Km
    Location rating8.2
    Nearest airportAuckland Airport (AKL)
    Distance to airport17.5 km

    Rooms available at Surf 'n' Snow Backpackers

    Single Room with Share Facilities
    Single Room with Share Facilities
    ...
    • Room size: 18 m²/194 ft²
    • No Windows view
    • 1 single bed
    Enter dates to see prices
    Dormitory 10-Bed - Shared Room
    Dormitory 10-Bed - Shared Room
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 10 bunk beds
    Enter dates to see prices
    Dormitory 6 People with Bathroom
    Dormitory 6 People with Bathroom
    ...
    • Room size: 30 m²/323 ft²
    • Garden view
    • 1 bunk bed
    Enter dates to see prices
    Double Room with Share Facilities
    Double Room with Share Facilities
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Twin - Non-Smoking Shared Bath
    Twin - Non-Smoking Shared Bath
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    6-Bed Dormitory -- Female Only
    6-Bed Dormitory -- Female Only
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 1 bunk bed
    Enter dates to see prices
    1 Person in 12-Bed Dormitory - Mixed
    1 Person in 12-Bed Dormitory - Mixed
    ...
    • Room size: 35 m²/377 ft²
    • Garden view
    • 1 bunk bed
    Enter dates to see prices
    Dormitory 4 Mixed
    Dormitory 4 Mixed
    ...
    • Room size: 18 m²/194 ft²
    • Non-smoking
    • 1 bunk bed
    Enter dates to see prices
    1 Person in 4-Bed Dormitory - Female Only
    1 Person in 4-Bed Dormitory - Female Only
    ...
    • Room size: 30 m²/323 ft²
    • Garden view
    • 1 bunk bed
    Enter dates to see prices
    10-Bed Dormitory -- Female Only
    10-Bed Dormitory -- Female Only
    ...
    • Room size: 30 m²/323 ft²
    • Garden view
    • 1 bunk bed
    Enter dates to see prices

    What people love about Surf 'n' Snow Backpackers

    • 7.6
      Very good
      Staff 

      "Staff ok, cleaning ok, location very good."

      Carlos

      |

      August 2, 2016

    • 8.0
      Very good
      Location

      "The location near to sky city auckland."

      Nuril E.

      |

      October 23, 2016

    • 3.2
      Review score
      Location

      "Pro - good location, nice bathrooms."

      shawn

      |

      November 18, 2016

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    More about Surf 'n' Snow Backpackers

    More about Surf 'n' Snow Backpackers

    8.4
    Excellent

    "Bathrooms are clean, staff is nice and helpfull."

    Carolina

    |

    July 14, 2016

    An overview

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    Most talked about facilities

    Housekeeping
    21 mentions
    Internet
    15 mentions
    View
    1 mention

    What they offer

    10.0
    Exceptional

    "I strongly recommend staying here!"

    Natvadee

    |

    August 21, 2017

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Most helpful reviews for Surf 'n' Snow Backpackers
    Solo traveler
    Stayed 1 night in July 2019
    1 Person in 8-Bed Dormitory - Mixed
    Review score3.6
    Not so goodThe location is good for it to my around Sky City transportation to take Intercity coach ride, but you are better off at Base X Hostel. The facility is old as, the kitchen is small & you have to check in with the head desk to get kitchen items when both are two stories away, rooms could be remodeled better, and it is pretty clean inside the bathrooms which is nice, and there is a pool table to play by the head desk. But yeah you are better off at Base X if you are looking for a cheap place where it's close to transportation shuttles in my experience.
    Jeffreyfrom United StatesReviewed July 25, 2019
    Solo traveler
    Stayed 1 night in December 2018
    1 Person in 12-Bed Dormitory - Mixed
    Review score3.6
    Acceptableif you absolutely have no options then sure you can stay here but if there is literally any other choice take it. rooms are a mess, and poorly maintained, staff was ok but level of quality here is none. the fuse boxes blew and all the outlets in the rooms went dead and the staff was like "oh well"
    Duncanfrom United StatesReviewed July 24, 2019
    Solo traveler
    Stayed 1 night in March 2019
    1 Person in 4-Bed Dormitory - Female Only
    Review score4.4
    Dont go hereArrived to a bed that lool loke ot hadnt been made. I asked for clean sheets he have them to me instead of fixing the bed up himself. I had to ask for an extra flat sheet to go between myself and the million times used before me duvet/blanket, no one else in my room had been given a flat sheet. Internet only works in the reception area. Kitchen was filthy, food everywhere, I really dont understand how people can eat off tables covered in food. Not enough space for all the guests in the fridge/freezer. Light went off in the shower when I was using it, also dirty. No where to hang anything in the room. Don't believe what they tell you, you can pay the same amount of money and be in a nice hostel. Don't stay here.
    Nicholafrom United KingdomReviewed March 15, 2019
    Solo traveler
    Stayed 1 night in August 2017
    Dormitory 10-Bed - Shared Room
    Exceptional10.0
    Great location , nice staffThe stood out is the location which is very close to everything you might want. Also it is so easy to catch a bus to get away from the town. Staff are nice and helpful. I met a lot of strangers and became friends then. I strongly recommend staying here!
    Natvadeefrom ThailandReviewed August 21, 2017
    Couple
    Stayed 14 nights in April 2019
    Double Room with Share Facilities
    Review score4.0
    Wouldn't recommend. When we first arrived, checking in was fine. We arrived at our room though to find it had not been vaccumed. The carpet was dirty. We couldn't be bothered removing all of our luggage & asking someone to vacuum  (we were tired after our flight) so we regretfully accepted the room. The bathrooms are fine.. except locks are broken on 2 doors & the light blew and wasn't fixed. Grr. (thank goodness there were bathrooms on other floors). Also lifts are always broken (or not working) so, everyday walking up & down 3 flights of stairs grows tiresome. Very basic place. BADLY needs an upgrade. Sheets & pillows felt old & grubby. The place has potential.. Great location, close to shops, food places, metro supermarkets, buses. And relatively quiet (except for the weirdos outside beyond anyone's control). Oh and.. WIFI IS CRAP! Sucks when you're using it to look for jobs etc. Pretty disappointed overall and certainly won't be coming back or recommending this place.
    Abigailfrom New ZealandReviewed May 22, 2019

    Reviews of Surf 'n' Snow Backpackers from real guests

    Overall rating
    5.2
    Review score
    From 3081 reviews
    Provided by verified guests of
    Agoda Reviews (396)Booking.com Reviews (2557)
    Rating via Agoda5.6
    /
    10
    Review score
    Cleanliness4.1
    Facilities4.2
    Location8.2
    Room comfort and quality5.0
    Service5.8
    Value for money5.5
    High score for Auckland
    Rating
    9+ Exceptional (13)
    8-9 Excellent (11)
    7-8 Very Good (26)
    6-7 Good (23)
    <6 Below Expectation (171)
    Time of the year
    Mar - May (62)
    Jun - Aug (49)
    Sep - Nov (67)
    Dec - Feb (66)
    All guests (396)
    All room types
    All languages

    Show reviews that mention 

    Showing 244 verified guest comments
    12345
    3.6
    Jeffrey from United States
    Solo traveler
    1 Person in 8-Bed Dormitory - Mixed
    Stayed 1 night in July 2019

    Not so good”

    The location is good for it to my around Sky City transportation to take Intercity coach ride, but you are better off at Base X Hostel. The facility is old as, the kitchen is small & you have to check in with the head desk to get kitchen items when both are two stories away, rooms could be remodeled better, and it is pretty clean inside the bathrooms which is nice, and there is a pool table to play by the head desk. But yeah you are better off at Base X if you are looking for a cheap place where it's close to transportation shuttles in my experience.

    Reviewed July 25, 2019
    3.6
    Duncan from United States
    Solo traveler
    1 Person in 12-Bed Dormitory - Mixed
    Stayed 1 night in December 2018

    Acceptable”

    if you absolutely have no options then sure you can stay here but if there is literally any other choice take it. rooms are a mess, and poorly maintained, staff was ok but level of quality here is none. the fuse boxes blew and all the outlets in the rooms went dead and the staff was like "oh well"

    Reviewed July 24, 2019
    4.4
    Nichola from United Kingdom
    Solo traveler
    1 Person in 4-Bed Dormitory - Female Only
    Stayed 1 night in March 2019

    Dont go here”

    Arrived to a bed that lool loke ot hadnt been made. I asked for clean sheets he have them to me instead of fixing the bed up himself. I had to ask for an extra flat sheet to go between myself and the million times used before me duvet/blanket, no one else in my room had been given a flat sheet. Internet only works in the reception area. Kitchen was filthy, food everywhere, I really dont understand how people can eat off tables covered in food. Not enough space for all the guests in the fridge/freezer. Light went off in the shower when I was using it, also dirty. No where to hang anything in the room. Don't believe what they tell you, you can pay the same amount of money and be in a nice hostel. Don't stay here.

    Reviewed March 15, 2019
    10.0
    Exceptional
    Natvadee from Thailand
    Solo traveler
    Dormitory 10-Bed - Shared Room
    Stayed 1 night in August 2017

    Great location , nice staff”

    The stood out is the location which is very close to everything you might want. Also it is so easy to catch a bus to get away from the town. Staff are nice and helpful. I met a lot of strangers and became friends then. I strongly recommend staying here!

    Reviewed August 21, 2017
    4.0
    Abigail from New Zealand
    Couple
    Double Room with Share Facilities
    Stayed 14 nights in April 2019

    Wouldn't recommend. ”

    When we first arrived, checking in was fine. We arrived at our room though to find it had not been vaccumed. The carpet was dirty. We couldn't be bothered removing all of our luggage & asking someone to vacuum  (we were tired after our flight) so we regretfully accepted the room. The bathrooms are fine.. except locks are broken on 2 doors & the light blew and wasn't fixed. Grr. (thank goodness there were bathrooms on other floors). Also lifts are always broken (or not working) so, everyday walking up & down 3 flights of stairs grows tiresome. Very basic place. BADLY needs an upgrade. Sheets & pillows felt old & grubby. The place has potential.. Great location, close to shops, food places, metro supermarkets, buses. And relatively quiet (except for the weirdos outside beyond anyone's control). Oh and.. WIFI IS CRAP! Sucks when you're using it to look for jobs etc. Pretty disappointed overall and certainly won't be coming back or recommending this place.

    Reviewed May 22, 2019
    4.0
    lidia from Australia
    Solo traveler
    Basic Double Room with Bathroom
    Stayed 1 night in April 2018

    Worst backpacker I've ever seen”

    This unfortunately was a stay to remember because it was the worst!, Pillows were stained, so were the towels. The room smelled bad. The bathroom was dirty. Behind the bathroom door was a pair of dirty underpants. When I complained to staff at reception, all they said was "sorry" . Staff were not helpful, instead of assisting travelers to check in such as my friend and I, staff were on their phone playing games. Worst decision ever to stay there.

    Reviewed February 23, 2019
    2.0
    Alex from South Korea
    Couple
    Double (No Window) (Shared Bathroom)
    Stayed 1 night in January 2019

    Poor Customer Support”

    Accidentally made a booking for the wrong date. Messaged property owners and got no response. Messaged Agoda and they said the payment was non-refundable based on the decision of the property owner and Agoda couldn't do anything about it.

    Reviewed February 03, 2019
    4.4
    Vita from Indonesia
    Solo traveler
    1 Person in 4-Bed Dormitory - Female Only
    Stayed 1 night in January 2019

    Most reviews you’ve seen are right ”

    Bad condition facilities, no flat sheet, bathroom dirty and smelly, after guest check out they didn’t clean it up (not sure cause they didn’t know the guest check out or they didn’t have enough staff to clean the room) if only for 1 night, then it’s still tolerable

    Reviewed January 12, 2019
    2.8
    Krysta from Canada
    Couple
    Double Room with Share Facilities
    Stayed 3 nights in January 2019

    Just don't do it”

    If you are only interested in being located in the city, then maybe consider this as your stop over. The bathrooms are rubbish, poorly maintained rooms and awfully maintained facilities otherwise. Save your money and stay a little outside the city if you're concerned with cleanliness. It's situated in a loud area, definitely not my cup of tea. Will not be returning everrrrrrrr.

    Reviewed January 06, 2019
    5.2
    Rian from Philippines
    Solo traveler
    Basic Double Room with Bathroom
    Stayed 1 night in October 2018

    Don't. Just don't.”

    I booked this hostel due to the close proximity to the Sky City Bus Terminal. And that plus the free wifi is the only good thing I can say. I booked a double ensuite room, but was given a room with no window and no bathroom. The room is musty and not at all clean. I am bit claustrophobic and I was not able to sleep at all. Good thing is that I checked out at 3 am and only spent less than 6 hours in the room because this is not a decent place to stay in Auckland.

    Reviewed October 14, 2018
    6.0
    Kirsten
    Couple
    Basic Double Room with Bathroom
    Stayed 1 night in April 2019

    Above average”

    We stayed in a double room with an ensuit fir 50NZD, would not recommend. Everything was very old and dated eg there was one towel with a hole and discoloration, the pillows were very flat, and the duvet was shabby. The room as a whole looked very run down with dirty walls and skirting, dust, and alot of obvious uneven plaster work on the walls. The place definitly needs an upgrade!! The only good point about this place is its great location, the staff were somewhat helpful but not very fast or attentive.

    Reviewed April 18, 2019
    5.2
    WEISHIN from Taiwan
    Solo traveler
    Single Room with Share Facilities
    Stayed 1 night in February 2019

    What I can say is just haha, and you can understand.”

    No window for single room(not shown on the room information), beware of being choked or heat exhaustion. Life is more important.

    Reviewed March 03, 2019
    8.0
    Excellent
    MOHD from Malaysia
    Couple
    Dormitory 4 Mixed
    Stayed 1 night in February 2019

    Gud place and easy”

    One of the nearest centre of Auckland

    Reviewed February 14, 2019
    10.0
    Exceptional
    Yamila from Argentina
    Solo traveler
    10-Bed Dormitory -- Female Only
    Stayed 2 nights in December 2018

    nice people”

    the place is very nice to meet with people. it is very clean

    Reviewed February 14, 2019
    10.0
    Exceptional
    hua from China
    Business traveler
    Dormitory 4 Mixed
    Stayed 7 nights in January 2019

    good”

    good

    Reviewed February 05, 2019
    9.2
    Exceptional
    Tharika from Thailand
    Couple
    Double (No Window) (Shared Bathroom)
    Stayed 1 night in December 2018

    Very good”

    -

    Reviewed December 30, 2018
    10.0
    Exceptional
    Dyaln from New Zealand
    Solo traveler
    Dormitory 10-Bed - Shared Room
    Stayed 12 nights in October 2018

    Best in Auckland”

    I have stayed at a few backpackers in Auckland but Surf n snow is by far the best! The people there are awesome and the staff are great.

    Reviewed November 04, 2018
    4.8
    YIRAN from China
    Solo traveler
    Double Room with Share Facilities
    Stayed 5 nights in July 2018

    Speachless and Unbelievable Worst”

    To choose:low price(less than a hundred dollars per week to stay in a dorm for 8 people)+close to CBD Not to choose: 1.Ventilator: never see saw an wired design hostel,the kitchen's ventilator connects with rooms,whenever people cooking,u can smell and be choked by all that mix disgusting air,if lucky your room got window,u can avoid that smell but to bear the cold weather,if not with window,Let god bless u. Just wander,if someone release some poison thing in his/her room,and then everyone will surfer the result. 2.Dirty:bed bugs bite my friend's face,and the beddings looks old and dirty. 3.Location:the window face the Main street,all the night we stayed could hear people's screaming,talking out loud,laughing,and cars,and as I mentioned above,u have to leave the window open to avoid being choked,even though it doesn't work well if u close the window. 4.Cold shower:during my stay,sometimes cold water or have no water for a moment. . . .

    Reviewed July 07, 2018
    5.2
    YIRAN from China
    Solo traveler
    Basic Double Room with Bathroom
    Stayed 3 nights in June 2018

    Worst hostel ever”

    To choose:low price(less than a hundred dollars per week to stay in a dorm for 8 people)+close to CBD Not to choose: 1.Ventilator: never see saw an wired design hostel,the kitchen's ventilator connects with rooms,whenever people cooking,u can smell and be choked by all that mix disgusting air,if lucky your room got window,u can avoid that smell but to bear the cold weather,if not with window,Let god bless u. Just wander,if someone release some poison thing in his/her room,and then everyone will surfer the result. 2.Dirty:bed bugs bite my friend's face,and the beddings looks old and dirty. 3.Location:the window face the Main street,all the night we stayed could hear people's screaming,talking out loud,laughing,and cars,and as I mentioned above,u have to leave the window open to avoid being choked,even though it doesn't work well if u close the window.

    Reviewed July 07, 2018
    5.2
    Kwong from Hong Kong
    Group
    Double (No Window) (Shared Bathroom)
    Stayed 4 nights in June 2018

    Above average”

    The staff are all not so effective. They’d prefer talking rather than offering help to us. We just needed to wait there for over 10 minutes and the staff just kept talking to each other. And the in-room wifi was so weak.

    Reviewed July 04, 2018
    12345
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    Surf 'n' Snow Backpackers
    |Review score 5.6
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    • Excellent location
    • Sky Tower
    • Sky City Coach Terminal is within 0.23 km