Sutera Sanctuary Lodges at Kinabalu Park

Wonderful location definitely, very warm treatment at reception and made perfect with the receiving staff at Liwagu suite (credits to Miss Shanty who made us feel real special). Was delighted for the upgrade. Room was wonderful, sparkling clean, and the room heater was perfect! If there is any room for improvement it should be with the Liwagu restaurant. Staff are not really friendly, was asked to pay the bill, while eating at 9.30pm. Why has the cashier has to be closed at 9.30pm while the customer is eating? And the satay served came only in 9 sticks (supposed to be 10 or a dozen i suppose) and it looked as if it was cooked before and just reheated as the meat was hard and one stick looked red in contrary to others which looked brown. Other than that, it's a perfect place which I would really love to go for the third time. Please do rebrief the restaurant staff as that is the only aspect there is to complain about this place, and the food quality as well.

It was good stay. Although we only spent the night there. It had a great view (in the morning). However, the front door needs more security measures. Didn't feel it was enough. It just had a normal lock and no curtains. I felt if someone were to push the door open, they could easily enter the place.

The stairs leading to Rock Hostel is absolutely horrible. It is slanting and is so dangerous especially for older people. Really hated that part. The men's bathroom also frequently collected water in puddles in the main area. Staff were great. Food inside the park extremely expensive so eat outside for dinner. The small cafe in the souvenir shop near the mountain also has food at reasonable prices but they close early. Good for lunch.

Recommended to anyone want to find place to stay at kundasang especially photographer & nature lover!! Pro: 1. Staff is honest, caring, humble & friendly!!! 5 star!! Our PIC staff is Shanty.. she is magnificient!! 2. View is stunning!! At Hill lodge, in front of you is mount kinabalu! So awesome 3. The location. restaurant, doby, desa farm is near.. Cons (need improvement) 1. Road condition is danger.. need to improve.. 2. Backup generator.. suggestion if blackout occur..

We had a pleasant 3 days 2 nights at the Peak Lodge. Breakfast while facing Mount Kinabalu getting the sunrise will be an unforgettable sweet memory for us. Staff service was excellent and the lodge was superb as well. Definitely will come back again later.

Pro; This is very good accomodation in Kinabalu Park. Remember to pay RM3 per person before check in. The food is excellent. Very cold , escape from hot and humid normal Malaysia weather. Hill lodge just a 10 min drive to Timpohon Gate (Start/Finish) Kinabalu Mount climb. Cons: The sad thing was, when there is no water supply at my Hill lodge 20.1.19 in the morning before I checking out. Already call the receptionist 4 times, they said will send the maintenance guy. but sadly, until im checking out, the person still not come. Other than that, this place is superb place for people want to watch a great scenery of Kinabalu mountain.

stayed at hill lodge early December 2018. PROs: excellent location as it is within the kinabalu park entrance. comfortable bed. clean. spacious so you can pump-up your own queen sized inflatable mattress for the kids. pictures in web did not do the place justice. its better looking live. basic hotel necessities provided.lots of things to do within the park entrance even if not going up the mountain. nice and cold especially at night. However not as cold as we wished. night-under 20 celcius. heater provided. daytime gets warmer by the hour. wake-up early to enjoy the cool breeze. CONs: u'll still have to pay for park entrance on top of your hotel stay (but cheap: RM3/adult, RM1/child-valid for 3 days for both kinabalu park entrance and poring hot spring Ranau-so keep your tickets!). any extra of anything will be charged eventho the lodge is already quite pricey. room telephone line poor so communication wth hotel must be via ur handphone. old water heating system, dated bath-tolerable

Pro The enviroment. The ambience at the luwagu lounges. The staff. Cons Should not let commercial or any Vehicles into the park esp.those that emit black smoke Stayed in the hill accomadation...it has a smell...

Worth the money paid. Beautiful sceneries, super clean room. Highly recommend for families to stay here!

If you have members with physical disability or elderly people in your group, do not choose to stay in Rock Hostel because going down a whole bunch of steep stairs is the only way in. Once in, there are only toilets and bathrooms on the upper floor so it's not very user-friendly for the people mentioned above.

Pleasant stay, will come back again for sure. The food are very nice, can tell the chef and staffs prepared it sincerely

We enjoyed the majestic view of Mount Kinabalu just in front of our room (Room3). Fire place and heater very helpful during cold weather. The cleanliness is beyond our expectation. All staffs are friendly & helpful.

basic facilities, no restaurant in the building, sharing bathroom. luckily it was clean. no heater in the room but it's ok. looks worn out like haunted classroom from the outlook but the inside is actually ok. the sharing area is decent. friendly staffs however, not well trained (those in the cafe - within 3 min walking distance from our stay)

We love to stay in Kinabalu park. The booking I made was really good deal for 5 units. Been there for so many times and this was our 1st time having breakfast at Liwagu restaurant with ala cart breakfast choices. Services are good but we prefer the old cafe that located at the main entrance. We got 5 units and one of the toilet has leaking problem. It was Room 3. I stayed at Room 1 with queen size bed this time and it was perfect and I would request that room next time if I happen to be there again.

Great for photography a good walk and fresh air, I loved it here but you are away from the luxurious hotels of K,K. We was in great accommodation but with no view of mountains due to the trees. The bugs are large so keep veranda door closed.

I love how friendly and helpful your staffs were (*´꒳`*) The peak lodge was well maintained and had everything we needed during our stay, thank you for your warm welcome and introduction, I hope you can keep it up! My friends from Taiwan were totally captivated by the magestic view of Mt Kinabalu! I still miss the chilly weather over there alot (=´∀｀) My only complaint is it’s a little pricey haha but i guess that can’t be helped xD I would totally come here again with my friends! I’d like to try staying in different lodges/chalets next time! I’ll stay tune to special deals (๑･̑◡･̑๑)

It was a great place to stay, love the place a lot. Our room was in the same building as the restaurant hence we don't have to go out for dinner..My family really enjoy the stay. Its clean and its really spacious... I'm hoping to come back again...

Two staff especially which we like to commend, Eudora and Wanie. Absolutely helpful. Totally punctual on their appointments. Certainly made our stay that much more enjoyable.

The stairs from the road to the Rock Twin building need urgent & immediate upgrading. Due to corrosion the stairs were slanting sideways that it was dangerous to walk on a wet day or night. The light on that stairs was not working that night when we checked in, so it was really really dangerous to use those stairs as it was dark, wet and slippery. Another improvement required is to put some curtains on the glass panel above the doors of each room of the Rock Twin building so that the guests can sleep at night without the bright lights glaringly bright into the roo

Lodges was too far away from reception, the TV remote control no battery and you feel bad to call housekeeping to come because of raining night. Car park space is weird. Door on the walkway keep on slamming because of windy day & night (unable to lock) But we had a fun day, great nature side to spend time with children, temporary stay away from electronic and wifi world.