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View, Sutera Sanctuary Lodges at Kinabalu Park in Kinabalu National Park
Summit Lodge - Bed, Sutera Sanctuary Lodges at Kinabalu Park in Kinabalu National Park
Entrance, Sutera Sanctuary Lodges at Kinabalu Park in Kinabalu National Park
Lobby, Sutera Sanctuary Lodges at Kinabalu Park in Kinabalu National Park
Lobby, Sutera Sanctuary Lodges at Kinabalu Park in Kinabalu National Park
Balcony/terrace, Sutera Sanctuary Lodges at Kinabalu Park in Kinabalu National Park
Balcony/terrace, Sutera Sanctuary Lodges at Kinabalu Park in Kinabalu National Park

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8.5

Excellent

2,467 reviews

2,467 reviews

View205
Housekeeping96
Breakfast28
See map
See map

9.1

Exceptional

Location rating score

Exceptional location
Nearby landmarks
Taman Botani 570 m
market 1.1 km
Kiau Gap View 1.9 km
Timpohon Gate 2.7 km
Orang-Utan Viewpoint 3.6 km
Desa Dairy Farm 3.9 km
Kundasang Market 4.2 km
Kundasang War Memorial 4.2 km
Sosodikon Hill 4.8 km
Desa Cattle Dairy Farm 5.5 km
2022

Sutera Sanctuary Lodges at Kinabalu Park

Mount Kinabalu National Park, Kinabalu Park, 88100, Kundasang, Kinabalu National Park, Malaysia, 88100 - See map

Conveniently situated in the Kundasang part of Kinabalu National Park, this property puts you close to attractions and interesting dining options. As an added bonus, restaurant is provided on-site to conveniently serve your needs.

Highlights

Hygiene Plus

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and travelling."
Facilities

Front desk [24-hour]

Airport transfer

Car park

Luggage storage

Shops

Coffee shop

Restaurants

Room service

Your dates are popular among travelersUsers are booking a place in Kinabalu National Park every 5 minutes on Agoda.com
Value for money8.3
Distance to city center90 km
Location rating9.1

Rooms available at Sutera Sanctuary Lodges at Kinabalu Park

Excellent
Room comfort & quality

8.1

Kinabalu Lodge
...
  • Room size: 209 m²/2250 ft²
  • Mountain view
  • 1 king bed & 1 queen bed & ...
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Nepenthes Villa
...
  • Room size: 145 m²/1561 ft²
  • Garden view
  • 1 king bed & 2 single beds
Enter dates to see prices
Peak Lodge
...
  • Room size: 94 m²/1012 ft²
  • Mountain view
  • 1 king bed & 2 single beds
Enter dates to see prices
Grace Lodge
...
  • Room size: 264 m²/2842 ft²
  • Garden view
  • 2 bunk beds & 2 bunk beds &...
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Rajah Lodge
...
  • Mountain view
  • Balcony/terrace
  • 1 king bed or 2 single beds...
Enter dates to see prices
Summit Lodge
...
  • Room size: 95 m²/1023 ft²
  • Mountain view
  • 1 king bed & 2 single beds
Enter dates to see prices
Garden Lodge
...
  • Room size: 128 m²/1378 ft²
  • Mountain view
  • 1 king bed & 2 single beds
Enter dates to see prices
Liwagu Suite
...
  • Room size: 70 m²/753 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices
Nepenthes Suite with King Bed
...
  • Room size: 70 m²/753 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Hill Lodge King Room
...
  • Room size: 84 m²/904 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What dining options are provided at Sutera Sanctuary Lodges at Kinabalu Park?

Start your day with Sutera Sanctuary Lodges at Kinabalu Park's available cuisine and food options which includes a plethora of options such as Asian cuisine, International cuisine,and Vegetarian restaurant for you to select from.

Does Sutera Sanctuary Lodges at Kinabalu Park provide airport transfer?

Sutera Sanctuary Lodges at Kinabalu Park provides airport transfer service upon request with an additional charge of 850 MYR in local currency. To request, check the box on the booking form just before the payment page.

What sort of non-water sports and outdoor activities are available at Sutera Sanctuary Lodges at Kinabalu Park?

Sutera Sanctuary Lodges at Kinabalu Park offers non-water sport and outdoor activities such as hiking trails for you to enjoy.

Is car parking available at Sutera Sanctuary Lodges at Kinabalu Park?

Sutera Sanctuary Lodges at Kinabalu Park offers car park charges applied for all customers traveling with a car. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What is the typical travel time to a nearby airport from Sutera Sanctuary Lodges at Kinabalu Park?

The average travel time to get from Sutera Sanctuary Lodges at Kinabalu Park to the airport is 150 minutes, but please take into account that the travel time may vary based on traffic, weather conditions, and time of day.

What was the average room rate for Sutera Sanctuary Lodges at Kinabalu Park been in the past month?

The typical room rate for Sutera Sanctuary Lodges at Kinabalu Park in the past month is 2074.72 MYR, compared to city's average of 203.25 MYR.

What do travelers like most about Sutera Sanctuary Lodges at Kinabalu Park?

Verified guests that stayed at Sutera Sanctuary Lodges at Kinabalu Park have given this property a rating of 9.071 for its remarkable location as the main highlight for their stay.

What do local visitors think about Sutera Sanctuary Lodges at Kinabalu Park?

Past local travelers that have stayed at this property have given Sutera Sanctuary Lodges at Kinabalu Park an average rating of 8.8. You can look up on more comprehensive customer testimonials, and feedback for this property down in the review section.

What is the closest airport to Sutera Sanctuary Lodges at Kinabalu Park?

The closest airport to Sutera Sanctuary Lodges at Kinabalu Park is Kudat Airport, 107.0 km away.

Is breakfast offered at Sutera Sanctuary Lodges at Kinabalu Park?

Customers can enjoy breakfast offered with an additional charge of 55 MYR for adults and 45 MYR for children if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the resort.

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Explore the neighborhood

What people love about Sutera Sanctuary Lodges at Kinabalu Park

  • 9.6

    Exceptional
    Cleanliness

    "It is more costly than staying outside the Park but the environment is serene and peaceful, the air is clean and crisp and you are surrounded by nature."

    Margaret

    |

    June 25, 2023

  • 8.8

    Excellent
    Cleanliness

    "Clean place."

    Yap

    |

    May 6, 2023

  • 8.8

    Excellent
    Location

    "Nice view of the mountains."

    HON

    |

    April 23, 2023

Property ranking|Compared to 177 Kinabalu National Park properties
See all rankings
Room comfort score
8.1/10
Room size
119 sqm.
Location score
9.1/10
Service score
8.8/10
Better than
98
%
of Kinabalu National Park properties
Bigger than
98
%
of Kinabalu National Park properties
Better than
95
%
of Kinabalu National Park properties
Better than
88
%
of Kinabalu National Park properties
Overall rating:

8.5

Excellent
2,467 reviews
Cleanliness
8.5
Facilities
8.0
Location
9.1
Read all reviews >
What travelers say they love:
Quiet,Awesome,Close to the Mount,Clean, Perfect Environment.
chris from Malaysia
Solo traveler
More about Sutera Sanctuary Lodges at Kinabalu Park

More about Sutera Sanctuary Lodges at Kinabalu Park

Sutera Sanctuary Lodges at Kinabalu Park

Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Sutera Sanctuary Lodges at Kinabalu Park. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Kinabalu National Park can be assisted with the taxi services available here. Parking is provided for guests by the lodge.
The lodge provides front desk services such as luggage storage for guests' convenience. While lodging at this wonderful lodge, a charming and cozy on-site fireplace will keep you warm on cold days and nights. In-room conveniences such as room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Sutera Sanctuary Lodges at Kinabalu Park.
The lodge is entirely non-smoking.
Rooms at Sutera Sanctuary Lodges at Kinabalu Park are designed with the guest in mind. To enhance your stay, some rooms at the lodge come with blackout curtains. The specially-designed rooms at Sutera Sanctuary Lodges at Kinabalu Park offer more than one layout option, including rooms that have separate living room and balcony or terrace. The lodge's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

What's better than a good cup of coffee? Start every vacation day at the lodge with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the lodge. Sutera Sanctuary Lodges at Kinabalu Park is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Sutera Sanctuary Lodges at Kinabalu Park has a range of activities that will meet your needs. Test your skills! Get competitive with your travel group or other guests, at the lodge's hiking trails. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Reasons to stay here

Verified reviews for this lodge's food and dining options score it better than 97% of accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 94% of the city's other options.
This accommodation beats more than 98% of competition in the city on room comfort.

Show less

Amenities and facilities

Excellent
Facilities

8

Most talked about facilities

View

52 mentions

Housekeeping

38 mentions

Breakfast

37 mentions

Food & Dining

22 mentions

Languages spoken
  • English
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
Things to do, ways to relax
  • Garden
  • Hiking
  • Tours
Cleanliness and safety
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Staff trained in safety protocol
  • Sterilizing equipment
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Breakfast service
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Convenience store
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Gift/souvenir shop
  • Heating in public area
  • Luggage storage
  • Meeting/banquet facilities
  • Shops
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
Access
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Taxi service

Food and dining

Breakfast options
  • American
  • Asian
  • Halal
  • Buffet
Restaurants on site
Liwagu Restaurant
  • Cuisine: American, Asian, Local
  • Menu: A-la-carte

Location

Mount Kinabalu National Park, Kinabalu Park, 88100, Kundasang, Kinabalu National Park, Malaysia, 88100
Exceptional
Location

9.1

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-4 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 5-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Baby cot is available and is subject to availability.
  • Wifi connection only available at Liwagu Restaurant however due to the nature of the area, Wi-Fi/Internet access may be intermittently unstable
  • The reception counter is open 24 hours.
  • Sabah parks entrance fee is applied for every guest. The fee for Malaysian and Non-Malaysian guests may vary. Please contact the property for more information.
  • No cooking is allowed in the accommodation, besides we no longer provide BBQ equipment for guest to do own BBQ at the lodge. Please contact the property for more details.
  • A Tourism Tax of MYR 10 nett per room, per night, applies to foreign passport holders arriving from January 1, 2023, onwards. This is collected by the hotel on behalf of the government upon check-out and is not included in your total room cost. All Malaysian Nationals and Permanent Residents are exempted
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee850 MYR
  • Distance from city center90 km
  • Travel time to airport (minutes)150
Extras
  • Breakfast charge (unless included in room price)55 MYR
The property
  • Number of restaurants1
  • Number of rooms 45

Property announcements

Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and travelling.

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information.

Reviews of Sutera Sanctuary Lodges at Kinabalu Park from real guests

Provided by verified guests of Agoda
8.5
Cleanliness8.5
Facilities8.0
Location9.1
Room comfort and quality8.1
Service8.8
Value for money8.3
High score for Kinabalu National Park
Rating
9+ Exceptional (509)
8-9 Excellent (215)
7-8 Very Good (236)
6-7 Good (78)
<6 Below Expectation (128)
Time of the year
Mar - May (256)
Jun - Aug (257)
Sep - Nov (265)
Dec - Feb (388)

Show reviews that mention 

Showing 1,166 verified guest comments
12345
10.0
Exceptional
Nor from Malaysia
Group
Peak Lodge
Stayed 1 night in February 2023

Exceptional”

The mountain view was fantastic. The place we stayed was great, the spaces were functional and had a fireplace which we enjoyed greatly. Just needed a cup of hot chocolate & marshmallows to make it perfect. The staff were super friendly & helpful. Room service food was delicious & the portions were big. Breakfast was also delicious. It’d be good if you were to buy things/food that you need first rather than going out later because the nearest supermarket is quite far. Overall we enjoyed our stay here!

Reviewed February 05, 2023

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Dear Ms. Nor, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded May 12, 2023
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
Ailin from Malaysia
Family with young children
Nepenthes Suite with King Bed
Stayed 2 nights in January 2023

Amazing Nature Vacation”

The cleanliness could be better. However, the stay was amazing, the suite itself so spacious, with its own balcony. Everything about the place is superb! Staff were very accommodating. We love the place. If you want a place to relax, this should be it. We will definitely come back next time.

Reviewed January 26, 2023

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Dear Ms. Ailin, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded April 04, 2023
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
Menaga from Malaysia
Couple
Nepenthes Suite with King Bed
Stayed 1 night in September 2022

Lovely place”

Sutera Sanctuary is aptly placed in the vast Kinabalu Park. The perfect place/room to come back to after a full day of hikes & mountaineering. We stayed at the Nepenthes Villa that had a lovely balcony & a fireplace. Bathroom was clean with hot water at all times. Heaters for the room were also provided as the temperatures can come down at night. Overall we had a memorable stay here & would love to visit again.

Reviewed September 15, 2022

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Dear Mr/ Ms. Menaga, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded October 07, 2022
Sutera Sanctuary Lodges at Kinabalu Park
9.6
Exceptional
ASHLEY from Malaysia
Group
Nepenthes Villa
Stayed 2 nights in December 2022

Awesome Place for Christmas ”

We loved the serenity and the beauty of this place. It was simply impeccable. We loved just every bit of it from the villa layout, chimney service, breakfast spread, staff friendliness and cleanliness. Even though we couldn't explore the facilities much due to the rainy season but we stayed indoor and enjoy the freshness of the jungle and rain drops from the villa. It's simply amazing. Will definitely return. Thank you Sutera Sanctuary Lodges you guys are remarkable and keep up the great hospitality service.

Reviewed January 09, 2023

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Dear Ms. Ashley, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded April 04, 2023
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
Alias from Malaysia
Solo traveler
Hill Lodge King Room
Stayed 1 night in March 2021

Great stay”

Very good place to stay..i took the cottage and it was directly facing Kinabalu mountain, so dont forget to wake up early to enjoy the morning view and the sunrise through the mountain..bed is comfortable..i didnt take the package with meal as a bit pricey for me, so i took the room only...plus i was having a barbeque at night with my friends (provided by the hotel at extra charge, and not that expensive..they even lighted up the fire for us)... the only negative side i had was the signage from the registration counter to the receiption block was not clear..yes at first you need to register your name after past through the guard, then you need to go different block to check-in and collect the keys which at a Luwagu cafe if i m not mistaken..the staff did explained to us, but since it was hill road and one-way, once you missed the junction you need to go around back..but it doesnt affect my awesome stay here... Make sure bring extra cloth..it much colder..i ve checked my phone stated 18 degree, i think it was lower as so cold

Reviewed March 23, 2021

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Dear Mr./Ms. Alias, Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded July 20, 2023
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
Kiatlee from Singapore
Couple
Nepenthes Suite with King Bed
Stayed 3 nights in December 2022

3N at Sutera Sanctuary Lodge Kinabalu Park”

We managed to book the Nepenthes Suite. The room is big enough for a family of 4 although the capacity is max 2 adults. I must said the food at the Liwagu restaurant is very delicious and value for money as the portion is good for 2 if you are not a big eater. The hospitality from the staff is world class. We will return one day.

Reviewed December 23, 2022

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Dear Ms. Kiatlee, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded February 02, 2023
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
Rabtah from Malaysia
Family with young children
Hill Lodge King Room
Stayed 2 nights in April 2021

Not my first time staying here. Definitely NOT my last.”

This is when d inter district travel were allowed. Stayed for 2 nights this time around (especially when travelling with children, one night only will not b sufficient-trust me on this). Staff were genuinely courteous, helpful & welcoming d moment we drive in, check in, dine in, room service & upon check out. Facilities, cleanliness, location beyond my expectation (clean room, cozy indoor ambiance, needless to say astounding outdoor scenery, comfy bed, towels, extra pillows etc well provided). Good value for money, I leverage on rooms offers that includes Breakfast. Things we normally do within d park (with the friendly trails we usually take a lot of strolls; morning, evening, night-stargazing), we'd drove up the park to the one of the many site there like the World Heritage Site & d Climbing to Mount Kinabalu start up point. Things we normally do outside d park; drove around, visiting many types of farms in Kundasang (Cows, Alpaca, Rabbit, Cat) & lots more I run out word count,sorry.

Reviewed April 09, 2021

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Dear Ms. Rabtah, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded July 20, 2023
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
Alias from Malaysia
Group
Hill Lodge King Room
Stayed 1 night in March 2021

Worth stay”

Very good place to stay..i took the cottage and it was directly facing Kinabalu mountain, so dont forget to wake up early to enjoy the morning view and the sunrise through the mountain..bed is comfortable..i didnt take the package with meal as a bit pricey for me, so i took the room only...plus i was having a barbeque at night with my friends (provided by the hotel at extra charge, and not that expensive..they even lighted up the fire for us)... the only negative side i had was the signage from the registration counter to the receiption block was not clear..yes at first you need to register your name after past through the guard, then you need to go different block to check-in and collect the keys which at a Luwagu cafe if i m not mistaken..the staff did explained to us, but since it was hill road and one-way, once you missed the junction you need to go around back..but it doesnt affect my awesome stay here...

Reviewed March 23, 2021

See room deals

Dear Mr./Ms. Alias, Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded July 20, 2023
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
Doryina from Malaysia
Family with young children
Peak Lodge
Stayed 1 night in January 2023

Best choice 👍”

This is our second time here. We really enjoy our stay. We love the lodge especially the fire pit. We feel so relax, calm and cold of course 😂. Wake up early to enjoy the mount kinabalu view. Overall 5 star.

Reviewed February 01, 2023

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Dear Ms. Doryina, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded May 12, 2023
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
Kong from Malaysia
Couple
Hill Lodge King Room
Stayed 1 night in June 2022

Best experience! ”

Upon our arrival, we were greet with open arms and serve with delicious welcoming drink in a very comfortable area while waiting for our key room. Our room was at the Hill lodge and it is a real cosy room. We both love it. The breakfast the next day was heaven. We're looking forward to have a stay in the future at this place again as there's alot of hiking place around. Love it.

Reviewed July 05, 2022

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Dear Valued Guest, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded August 03, 2022
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
HwaHeng from Malaysia
Family with teens
Rock Twin Room with Shared Bathroom
Stayed 2 nights in January 2023

Exceptional”

Staffs are caring, checking for any problems and speedy responses to any requests. Treating every guest comfortably. Well done.

Reviewed January 27, 2023

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Dear Mr. HwaHeng, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded May 12, 2023
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
Norwankiss from Singapore
Group
Garden Lodge
Stayed 1 night in January 2023

Magnificent ”

We booked the Garden Lodge. Staff are friendly and the Lodge is big and beautiful. The view facing Mount Kinabalu is just magnificent. Will definitely come again.

Reviewed January 30, 2023

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Dear Mr. Norwankiss, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded May 12, 2023
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
Norhasnie from Malaysia
Group
Liwagu Suite
Stayed 1 night in December 2022

Good environment”

The environment is so calm, the staffs are friendly, limited choice of food but they made it all nicely. Love the shepherd pie. Plus, it’s near to other food places if wanna try local food. The scenery in KP is breathtaking esoecially in the morning (before 8am). It is totally worth it.

Reviewed December 04, 2022

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Dear Ms. Norhasnie, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded January 05, 2023
Sutera Sanctuary Lodges at Kinabalu Park
9.2
Exceptional
Francisca from Malaysia
Group
Nepenthes Suite with King Bed
Stayed 1 night in July 2022

Nature is the best theraphy”

I love it. This was my 2nd times. I'd purposely booked & planned celebrate my birthday here since pandemic time. Just to let go all the negativity away with nature around. Everything were good, comfort, clean. Food were good but not match with the price, but still I knew how limited were all the food stock around here. I'm blessed. The only annoyed me, the staff when check-in we wait 1 hour & half. If I don't bother to ask the status, it may be longer. We even came after 3pm. I mean, just bcos the room they assigned to us have issue, which they don't know when will the maintenance guy settle it, they still have another similar room which at the time empty, no occupant. How can you not think to switch us & let us wait too long. Spoiled. Other than this, all good. Love it. Will plan again and come with beloved family. Or plan to climb the mountain again for 2nd time.

Reviewed January 10, 2023

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Dear Ms. Francisca, Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded April 04, 2023
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
HwaHeng from Malaysia
Family with teens
Rock Twin Room with Shared Bathroom
Stayed 2 nights in January 2023

Exceptional”

Sutera Santuary lodges definitely a good place to stay in Kundasang, the facilities equipped with all the basic needs and respond quickly to customer needs. Will definitely come back or recommending to friends.

Reviewed January 23, 2023

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Dear Mr/ Ms. HwaHeng, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded April 04, 2023
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
Johan from Malaysia
Family with teens
Summit Lodge
Stayed 2 nights in March 2022

American style lodges”

Lovely stay at the lodge. Magnificient surrounding with great view of the mountain. Check in was hassle free and smooth. Our lodge was clean and so cozy. Travelled with a family of 8 and took 2 extra matresses and the lodge is still comfortable enough. Hot water can be a little inconsistent but a small price to pay. Basically the whole park is a big walking area for you to marvel at nature.

Reviewed March 07, 2022

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Dear Mr. Johan, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded July 20, 2023
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
JULIAN from Malaysia
Couple
Hill Lodge King Room
Stayed 1 night in November 2022

Overall great experience ”

Very good experience, the staff is friendly and helpful. Enjoy the engagement with the staff. On the other hands, the resort surrounding give me a true sense of vacation. The food is good compare with the other "Resort" which I escaped after just a one night staying instead of 2.

Reviewed November 14, 2022

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Dear Mr. Julian, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded January 05, 2023
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
Erron from Malaysia
Group
Rock Twin Room with Shared Bathroom
Stayed 1 night in March 2022

Short Stay Before A Long Hike”

A great location for people that wanted to climb Mount Kinabalu. All facilities are working as intended, shared bathroom and is clean. Very Recommended!

Reviewed November 28, 2022

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Dear Mr. Erron, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded January 05, 2023
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
Mohd from Singapore
Couple
Liwagu Suite
Stayed 2 nights in October 2022

Near to nature”

If you are looking for accommodation closer to nature then sanctuary Lodge is the perfect place... The loft is suitable for 2-3 people that comes with a balcony. The place is a bit old but served the purpose. Staff are approachable and helpful. However, avoid coming at night as it get really dark.

Reviewed October 18, 2022

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Dear Mr. Mohd, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded November 02, 2022
Sutera Sanctuary Lodges at Kinabalu Park
10.0
Exceptional
Tan from Malaysia
Couple
Nepenthes Suite with King Bed
Stayed 1 night in November 2022

Services of the staff”

Initial room we got TV. & Wifi not working. After had feed back to the staff, they had quickly respond and arrange to change another room for us. They staff will try their best to solve issue that we feed back. Will come back again on my next visit

Reviewed November 13, 2022

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Dear Mr/ Ms. Tan, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager

Responded January 05, 2023
Sutera Sanctuary Lodges at Kinabalu Park
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