2022
Sutera Sanctuary Lodges at Kinabalu Park
Mount Kinabalu National Park, Kinabalu Park, 88100, Kundasang, Kinabalu National Park, Malaysia, 88100 - See map
Conveniently situated in the Kundasang part of Kinabalu National Park, this property puts you close to attractions and interesting dining options. As an added bonus, restaurant is provided on-site to conveniently serve your needs.
Highlights
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "Due to COVID-19 circumstances, we request that you check travel restrictions and relevant travel advisories before booking and travelling."
Facilities
Front desk [24-hour]
Airport transfer
Car park
Luggage storage
Shops
Coffee shop
Restaurants
Room service
Your dates are popular among travelersUsers are booking a place in Kinabalu National Park every 5 minutes on Agoda.com
Exceptional”
The mountain view was fantastic. The place we stayed was great, the spaces were functional and had a fireplace which we enjoyed greatly. Just needed a cup of hot chocolate & marshmallows to make it perfect. The staff were super friendly & helpful. Room service food was delicious & the portions were big. Breakfast was also delicious. It’d be good if you were to buy things/food that you need first rather than going out later because the nearest supermarket is quite far. Overall we enjoyed our stay here!
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Dear Ms. Nor, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Amazing Nature Vacation”
The cleanliness could be better. However, the stay was amazing, the suite itself so spacious, with its own balcony. Everything about the place is superb! Staff were very accommodating. We love the place. If you want a place to relax, this should be it. We will definitely come back next time.
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Dear Ms. Ailin, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Lovely place”
Sutera Sanctuary is aptly placed in the vast Kinabalu Park. The perfect place/room to come back to after a full day of hikes & mountaineering. We stayed at the Nepenthes Villa that had a lovely balcony & a fireplace. Bathroom was clean with hot water at all times. Heaters for the room were also provided as the temperatures can come down at night. Overall we had a memorable stay here & would love to visit again.
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Dear Mr/ Ms. Menaga, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Awesome Place for Christmas ”
We loved the serenity and the beauty of this place. It was simply impeccable. We loved just every bit of it from the villa layout, chimney service, breakfast spread, staff friendliness and cleanliness. Even though we couldn't explore the facilities much due to the rainy season but we stayed indoor and enjoy the freshness of the jungle and rain drops from the villa. It's simply amazing. Will definitely return. Thank you Sutera Sanctuary Lodges you guys are remarkable and keep up the great hospitality service.
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Dear Ms. Ashley, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Great stay”
Very good place to stay..i took the cottage and it was directly facing Kinabalu mountain, so dont forget to wake up early to enjoy the morning view and the sunrise through the mountain..bed is comfortable..i didnt take the package with meal as a bit pricey for me, so i took the room only...plus i was having a barbeque at night with my friends (provided by the hotel at extra charge, and not that expensive..they even lighted up the fire for us)... the only negative side i had was the signage from the registration counter to the receiption block was not clear..yes at first you need to register your name after past through the guard, then you need to go different block to check-in and collect the keys which at a Luwagu cafe if i m not mistaken..the staff did explained to us, but since it was hill road and one-way, once you missed the junction you need to go around back..but it doesnt affect my awesome stay here... Make sure bring extra cloth..it much colder..i ve checked my phone stated 18 degree, i think it was lower as so cold
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Dear Mr./Ms. Alias, Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
3N at Sutera Sanctuary Lodge Kinabalu Park”
We managed to book the Nepenthes Suite. The room is big enough for a family of 4 although the capacity is max 2 adults. I must said the food at the Liwagu restaurant is very delicious and value for money as the portion is good for 2 if you are not a big eater. The hospitality from the staff is world class. We will return one day.
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Dear Ms. Kiatlee, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Not my first time staying here. Definitely NOT my last.”
This is when d inter district travel were allowed. Stayed for 2 nights this time around (especially when travelling with children, one night only will not b sufficient-trust me on this). Staff were genuinely courteous, helpful & welcoming d moment we drive in, check in, dine in, room service & upon check out. Facilities, cleanliness, location beyond my expectation (clean room, cozy indoor ambiance, needless to say astounding outdoor scenery, comfy bed, towels, extra pillows etc well provided). Good value for money, I leverage on rooms offers that includes Breakfast. Things we normally do within d park (with the friendly trails we usually take a lot of strolls; morning, evening, night-stargazing), we'd drove up the park to the one of the many site there like the World Heritage Site & d Climbing to Mount Kinabalu start up point. Things we normally do outside d park; drove around, visiting many types of farms in Kundasang (Cows, Alpaca, Rabbit, Cat) & lots more I run out word count,sorry.
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Dear Ms. Rabtah, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Worth stay”
Very good place to stay..i took the cottage and it was directly facing Kinabalu mountain, so dont forget to wake up early to enjoy the morning view and the sunrise through the mountain..bed is comfortable..i didnt take the package with meal as a bit pricey for me, so i took the room only...plus i was having a barbeque at night with my friends (provided by the hotel at extra charge, and not that expensive..they even lighted up the fire for us)... the only negative side i had was the signage from the registration counter to the receiption block was not clear..yes at first you need to register your name after past through the guard, then you need to go different block to check-in and collect the keys which at a Luwagu cafe if i m not mistaken..the staff did explained to us, but since it was hill road and one-way, once you missed the junction you need to go around back..but it doesnt affect my awesome stay here...
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Dear Mr./Ms. Alias, Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Best choice 👍”
This is our second time here. We really enjoy our stay. We love the lodge especially the fire pit. We feel so relax, calm and cold of course 😂. Wake up early to enjoy the mount kinabalu view. Overall 5 star.
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Dear Ms. Doryina, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Best experience! ”
Upon our arrival, we were greet with open arms and serve with delicious welcoming drink in a very comfortable area while waiting for our key room. Our room was at the Hill lodge and it is a real cosy room. We both love it. The breakfast the next day was heaven. We're looking forward to have a stay in the future at this place again as there's alot of hiking place around. Love it.
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Dear Valued Guest, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Exceptional”
Staffs are caring, checking for any problems and speedy responses to any requests. Treating every guest comfortably. Well done.
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Dear Mr. HwaHeng, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Magnificent ”
We booked the Garden Lodge. Staff are friendly and the Lodge is big and beautiful. The view facing Mount Kinabalu is just magnificent. Will definitely come again.
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Dear Mr. Norwankiss, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Good environment”
The environment is so calm, the staffs are friendly, limited choice of food but they made it all nicely. Love the shepherd pie. Plus, it’s near to other food places if wanna try local food. The scenery in KP is breathtaking esoecially in the morning (before 8am). It is totally worth it.
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Dear Ms. Norhasnie, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Nature is the best theraphy”
I love it. This was my 2nd times. I'd purposely booked & planned celebrate my birthday here since pandemic time. Just to let go all the negativity away with nature around. Everything were good, comfort, clean. Food were good but not match with the price, but still I knew how limited were all the food stock around here. I'm blessed. The only annoyed me, the staff when check-in we wait 1 hour & half. If I don't bother to ask the status, it may be longer. We even came after 3pm. I mean, just bcos the room they assigned to us have issue, which they don't know when will the maintenance guy settle it, they still have another similar room which at the time empty, no occupant. How can you not think to switch us & let us wait too long. Spoiled. Other than this, all good. Love it. Will plan again and come with beloved family. Or plan to climb the mountain again for 2nd time.
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Dear Ms. Francisca, Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Exceptional”
Sutera Santuary lodges definitely a good place to stay in Kundasang, the facilities equipped with all the basic needs and respond quickly to customer needs. Will definitely come back or recommending to friends.
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Dear Mr/ Ms. HwaHeng, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
American style lodges”
Lovely stay at the lodge. Magnificient surrounding with great view of the mountain. Check in was hassle free and smooth. Our lodge was clean and so cozy. Travelled with a family of 8 and took 2 extra matresses and the lodge is still comfortable enough. Hot water can be a little inconsistent but a small price to pay. Basically the whole park is a big walking area for you to marvel at nature.
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Dear Mr. Johan, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Overall great experience ”
Very good experience, the staff is friendly and helpful. Enjoy the engagement with the staff. On the other hands, the resort surrounding give me a true sense of vacation. The food is good compare with the other "Resort" which I escaped after just a one night staying instead of 2.
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Dear Mr. Julian, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Short Stay Before A Long Hike”
A great location for people that wanted to climb Mount Kinabalu. All facilities are working as intended, shared bathroom and is clean. Very Recommended!
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Dear Mr. Erron, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Near to nature”
If you are looking for accommodation closer to nature then sanctuary Lodge is the perfect place... The loft is suitable for 2-3 people that comes with a balcony. The place is a bit old but served the purpose. Staff are approachable and helpful. However, avoid coming at night as it get really dark.
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Dear Mr. Mohd, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager
Services of the staff”
Initial room we got TV. & Wifi not working. After had feed back to the staff, they had quickly respond and arrange to change another room for us. They staff will try their best to solve issue that we feed back. Will come back again on my next visit
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Dear Mr/ Ms. Tan, Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us. When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future. We wish you a pleasant day! Regards, Kueh Lian See General Manager