Sutera Sanctuary Lodges at Kinabalu Park
Twin - Shared Bathroom - Bed Sutera Sanctuary Lodges at Kinabalu Park
Exterior view Sutera Sanctuary Lodges at Kinabalu Park
Exterior view Sutera Sanctuary Lodges at Kinabalu Park
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8.2
Excellent
4.8% this month
/10
(1031 reviews)See what guests said
See map
8.9
Excellent
Location rating score
Excellent location
Parking
FREE

Sutera Sanctuary Lodges at Kinabalu Park

Mount Kinabalu National Park, Kinabalu Park, 88100, Kundasang, Kinabalu National Park, Malaysia, 88100 - See map
"If you plan to stay in the hills in Kota Kinabalu with good views and amenities then just go for it."
Kshitij - April 1, 2017
Exceptional reputation
Recommended by 96% of guests
Excellent service
8.4 rating for service
  • Airport transfer

  • Daily housekeeping

  • Garden

  • Hiking

  • Shops

This property is in high demand!

Booked 56 times | 22 travelers are looking at this property right now

Property ranking|Compared to 164 Kinabalu National Park properties
See all rankings
Location score
8.9/10
Room comfort score
8.1/10
Review score - United States
8.5/10
Cleanliness score
8.3/10
Better than
98
%
of Kinabalu National Park properties
Better than
98
%
of Kinabalu National Park properties
Better than
98
%
of Kinabalu National Park properties
Better than
96
%
of Kinabalu National Park properties
Value for money8.0
Distance to city center90 km
Location rating8.9

Rooms available at Sutera Sanctuary Lodges at Kinabalu Park

8.1
Excellent
Room comfort & quality
Kinabalu Lodge (Three-Bedrooms)
Kinabalu Lodge (Three-Bedrooms)
...
  • Room size: 208 m²/2239 ft²
  • Balcony/terrace
  • 2 single beds or 2 single b...
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Summit Lodge
Summit Lodge
...
  • Room size: 84 m²/904 ft²
  • Mountain view
  • 2 single beds and 1 king be...
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Kinabalu Lodge
Kinabalu Lodge
...
  • Room size: 93 m²/1001 ft²
  • Balcony/terrace
  • 1 king bed & 1 queen bed & ...
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Nepenthes Villa
Nepenthes Villa
...
  • Garden view
  • 1 king bed or 2 single beds
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Twin - Shared Bathroom
Twin - Shared Bathroom
...
  • Room size: 10 m²/108 ft²
  • Nature view
  • 2 single beds
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Peak Lodge (Two-Bedrooms)
Peak Lodge (Two-Bedrooms)
...
  • Room size: 94 m²/1012 ft²
  • Shared bathroom
  • 2 single beds and 1 king be...
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Nepenthes Suite
Nepenthes Suite
...
  • Garden view
  • 1 king bed or 2 single beds
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Peak Lodge
Peak Lodge
...
  • Mountain view
  • Balcony/terrace
  • 1 king bed & 2 single beds
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Liwagu Suite
Liwagu Suite
...
  • Room size: 229 m²/2465 ft²
  • Nature view
  • 1 king bed
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Summit Lodge (Two-Bedrooms)
Summit Lodge (Two-Bedrooms)
...
  • Room size: 95 m²/1023 ft²
  • Balcony/terrace
  • 2 single beds and 1 king be...
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What people love about Sutera Sanctuary Lodges at Kinabalu Park

  • 10.0
    Exceptional

    "The best customer service"

    AHMAD S.

    |

    December 7, 2018

  • 9.2
    Exceptional

    "We love to stay in Kinabalu park."

    Ming H.

    |

    December 27, 2018

  • 10.0
    Exceptional
    Location

    "Great view (very near) of the magnificent Mount Kinabalu."

    CHEE L.

    |

    December 31, 2018

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More about Sutera Sanctuary Lodges at Kinabalu Park

More about Sutera Sanctuary Lodges at Kinabalu Park

10.0
Exceptional

"Friendly customer service."

Joy

|

January 9, 2019

An overview

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What they offer

8.4
Excellent

"Warm welcome and help when needed"

Hoi V.

|

April 16, 2017

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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Reviews of Sutera Sanctuary Lodges at Kinabalu Park from real guests

Provided by verified guests of Agoda
Agoda Reviews (1031)Booking.com Reviews (235)
8.2
/
10
Excellent
4.8% this month
Cleanliness8.3
Facilities7.6
Location8.9
Room comfort and quality8.1
Service8.4
Value for money8.0
Rating
9+ Exceptional (206)
8-9 Excellent (129)
7-8 Very Good (153)
6-7 Good (49)
<6 Below Expectation (83)
Time of the year
Mar - May (125)
Jun - Aug (144)
Sep - Nov (133)
Dec - Feb (218)
All guests (1031)
All room types
All languages

Show reviews that mention 

Showing 621 verified guest comments
12345
10.0
Exceptional
Sammy from Thailand
Solo traveler
Hill Lodge
Stayed 1 night in July 2019

Incredible stay”

While I only stayed at the Hill Lodge one night, I wish I had booked several days there after staying elsewhere outside the park. I felt like a Queen when I walked into my room and saw the huge bed, beautiful room, a heater which was so appreciated this time of year as the rooms get cold at night. Also, the complimentary slippers and bathroom, not to mention a very hot shower after a long day of hiking, and the restaurant just down the driveway was super convenient and good food. I highly recommend this place, staff is amazing and quick to help with my every need!

Reviewed July 25, 2019
10.0
Exceptional
Habibah from Malaysia
Couple
Peak Lodge
Stayed 1 night in July 2019

Thank you for the upgrade!”

For our second night we booked Peak Lodge and we’re upgraded to Summit Lodge! Thanks a lot! We love the place so much. Woke up to a beautiful view of the forest and peaceful sound of nature. We definitely will be back.

Reviewed July 08, 2019
10.0
Exceptional
Habibah from Malaysia
Couple
Liwagu Suite
Stayed 1 night in July 2019

Awesome place to stay in Kinabalu Park”

Pro: Really good place to stay right inside the Kinabalu park. Quite and very peaceful. The staffs were very friendly and helpful. The restaurant located at the same building as our suite serves good food. We enjoyed the walking tracks around the area too!

Reviewed July 08, 2019
8.8
Excellent
MAHMOOD from Singapore
Family with young children
Peak Lodge
Stayed 2 nights in July 2019

Nice view ”

Very friendly staff,room is clean. Good food at restaurant with great mountain view.

Reviewed July 23, 2019
9.2
Exceptional
Alex from Singapore
Solo traveler
Twin - Shared Bathroom
Stayed 2 nights in June 2019

Exceptional”

Good price to pay to be in the Park, quick access to trails. Room is spacious, location is quiet, bathroom is relatively clean, and hot water. For the nature lovers - can bird from balcony and see squirrels, hear frog calls, and there are loads of moths all over the chalet.

Reviewed June 25, 2019
9.2
Exceptional
Ahmad from Malaysia
Family with young children
Hill Lodge
Stayed 2 nights in June 2019

magnificent place to stay in Kundasang”

Did my research.. and Proven it's the best place stay in Kundasang. You can't see the mountain directly from your room. Bit still.. its has nice view. the bugs get crazy in the evening, but hey.. what do u expecting? you are in forest area.. deal with it! 🤘FYI we are staying at Hilltop lodges.

Reviewed June 10, 2019
10.0
Exceptional
Sylvia from Malaysia
Family with young children
Peak Lodge
Stayed 2 nights in May 2019

Excellent view and peaceful trip”

Love the fresh air and excellent view of Mt Kk right from our balcony. The room are well kept with superb cleanliness and the staff are highly helpful & prompt. My kids enjoyed a lot at the fire place where it’s complementary from resort at daily basis.

Reviewed May 30, 2019
9.6
Exceptional
Beng from Malaysia
Group
Summit Lodge
Stayed 2 nights in May 2019

Beautiful English-styled cottage”

Stunning view of Mount Kinabalu from the cottage. Clean and well equipped. Fireplace was lighted up at night by the management. Pleasant ambiance. Water heater takes 30 minutes to work (well explained by check in staff) but the water pressure can be a little bit low. Otherwise it is a stay worth coming back again. Friendly and helpful staffs we encountered throughout the stay!

Reviewed May 21, 2019
10.0
Exceptional
Mohamad from Malaysia
Couple
Hill Lodge
Stayed 1 night in April 2019

Perfect Stay”

A perfect Stay I can say Wake up in the morning, can see the Kinabalu Mount. but make sure wake up early 6-7am Walking distance to the restaurant-very delicious quite and cold- just nice better to drive because u cant walk to the main gate. very far.

Reviewed May 17, 2019
9.2
Exceptional
Norbert from Malaysia
Couple
Hill Lodge
Stayed 1 night in May 2019

Perfect location to visit Mt. Kinabalu Park”

Perfect location to visit Mt. Kinabalu Park as it is located right at the entrance to the park. We only booked the room. No meals included. Unfortunately, we decided to go for the dinner buffet in the Balsam restaurant and were really disappointed. What was offered did by far not match the relatively high price (quality of food, certain dishes no longer available, etc.). We definitely recommend to go for the a la carte restaurant in the hotel of the park (very reasonable prices, nice setting, quality food and good service).

Reviewed May 10, 2019
9.6
Exceptional
Hanna from Malaysia
Couple
Hill Lodge
Stayed 1 night in April 2019

Nature retreat”

Located in the kinabalu park, the resort is surrounded with forest and mount kinabalu view. The room is fully equipped and the staff had prepared our room for honeyoon suite accordingly. Great service and location!

Reviewed May 02, 2019
9.2
Exceptional
MUHAMMAD from Malaysia
Couple
Hill Lodge
Stayed 1 night in April 2019

Overall stay was fantastic..nothing to complain about everything were very satisfying.”

Maybe needs some minor renovations on the room window to be changed to sliding window or change the window nets to much smaller holes to solve the insects problem in the room.also to install an extra security letch for the room doors.other than that is all perfect.

Reviewed April 29, 2019
9.2
Exceptional
Debra from Australia
Family with teens
Hill Lodge
Stayed 3 nights in June 2019

Exceptional”

We loved our stay here. My mother is 88 years old and the staff were very helpful and kind. My Mum wants to adopt Nikki who was an absolute dream in the lovely little restaurant they have.

Reviewed July 13, 2019
10.0
Exceptional
Mary from Singapore
Family with young children
Liwagu Suite
Stayed 1 night in April 2019

Nice and clean”

We stayed at the liwagu suite. It was a beautiful room. Nice and clean. Hot water need to be turned on 30minutes prior usage. Good pressure. If you’re looking for a view of the mountain then this is definitely not the room for you. My husband and I had dinner and breakfast at their restaurant, I would recommend sticking to the local dishes. They spread the meat sauce paper thin in their Shepard’s pie. Not even exaggerating. Crust was also burnt. Mushroom soup was too watery. Service staff was helpful and friendly. They had wine promo during our stay, which was 85RM from 5-7pm, or was is 6-7pm? All together I’ll definitely come again and keep to the local menu.

Reviewed April 27, 2019
9.6
Exceptional
Nur from Brunei Darussalam
Family with young children
Garden Lodge (Two-Bedrooms)
Stayed 1 night in March 2019

Great place”

Stayed in the garden lodge. Very nice place with a great view. 2 story lodge,upper floor is the master bedroom which is big and other room is at the lower floor. Overall,we are satisfied with our lodge and hope to come back and try other lodge

Reviewed April 01, 2019
8.8
Excellent
Dian from Malaysia
Couple
Hill Lodge
Stayed 1 night in March 2019

amazing stay”

We love this resort! we were on our anniversary trip and booked a hill lodge room but the resort gave us a free room upgrade to Liwagu suite which is so beautiful and romantic. The bed and pillows are so comfy and big. The only thing that annoys me was the beep sound from probably the smoke detector? there is no wifi too. room is not totally sound proof coz we could hear voices from the next room at night. the park has many hiking trails which we didnt manage to do due to limited time. but overall, great place to stay in kundasang. definitely would love to come back here.

Reviewed March 18, 2019
9.2
Exceptional
Dr from Malaysia
Couple
Hill Lodge
Stayed 1 night in March 2019

Almost complete ”

Wonderful location definitely, very warm treatment at reception and made perfect with the receiving staff at Liwagu suite (credits to Miss Shanty who made us feel real special). Was delighted for the upgrade. Room was wonderful, sparkling clean, and the room heater was perfect! If there is any room for improvement it should be with the Liwagu restaurant. Staff are not really friendly, was asked to pay the bill, while eating at 9.30pm. Why has the cashier has to be closed at 9.30pm while the customer is eating? And the satay served came only in 9 sticks (supposed to be 10 or a dozen i suppose) and it looked as if it was cooked before and just reheated as the meat was hard and one stick looked red in contrary to others which looked brown. Other than that, it's a perfect place which I would really love to go for the third time. Please do rebrief the restaurant staff as that is the only aspect there is to complain about this place, and the food quality as well.

Reviewed March 04, 2019
9.6
Exceptional
Hendry from Malaysia
Group
Twin - Shared Bathroom
Stayed 3 nights in January 2019

Nice place, horrible access”

The stairs leading to Rock Hostel is absolutely horrible. It is slanting and is so dangerous especially for older people. Really hated that part. The men's bathroom also frequently collected water in puddles in the main area. Staff were great. Food inside the park extremely expensive so eat outside for dinner. The small cafe in the souvenir shop near the mountain also has food at reasonable prices but they close early. Good for lunch.

Reviewed February 07, 2019
9.2
Exceptional
Muhammad from Malaysia
Couple
Hill Lodge
Stayed 2 nights in January 2019

4 star!! =)”

Recommended to anyone want to find place to stay at kundasang especially photographer & nature lover!! Pro: 1. Staff is honest, caring, humble & friendly!!! 5 star!! Our PIC staff is Shanty.. she is magnificient!! 2. View is stunning!! At Hill lodge, in front of you is mount kinabalu! So awesome 3. The location. restaurant, doby, desa farm is near.. Cons (need improvement) 1. Road condition is danger.. need to improve.. 2. Backup generator.. suggestion if blackout occur..

Reviewed February 05, 2019
10.0
Exceptional
farah from Malaysia
Family with young children
Liwagu Suite
Stayed 1 night in June 2019

Exceptional”

everything was great, met my expectations and beyond.

Reviewed July 10, 2019
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